Summer Training Report ON Salary & Wages Administration IN Apollo Hospital
Summer Training Report ON Salary & Wages Administration IN Apollo Hospital
ON
SALARY & WAGES
ADMINISTRATION
IN
APOLLO HOSPITAL
1
PREFACE
Task for those who are entrusted with the running of the organization and This implies
considerable knowledge of various aspects of personnel The management of human resource is
very complicated and challenging Management .Every management student irrespective of his/her
specialization Eagerly waits to start the summer training .For many of us it is the first opportunity
To have a closer look at an organization .This very curiosity of what happens and how we are
going to become a part of whole organization make us work and find out every little detail
regarding the organization .I have undergone a 45 days Training at APOLLO HOSPITAL .
The executive who manage human resource must have a background of conceptual knowledge of
the subject. This project report keeping in mind above quoted view, percent the first-hand study of
the affair concerning “employee satisfaction” as a part of APOLLO HOSPITAL.
In this report and attempt has been made to co-relate the aspect to the formal procedure of training
and development system at “APOLLO HOSPITAL” Beside this report provides an idea about the
effectiveness of “WAGES & SALARY ADMINISTRATION” at APOLLO HOSPITAL to be more
efficient with respect to their employee.
2
ACKNOWLEDGEMENT
I wish to express my heartfelt appreciation to many have contributed to this project, both
explicitly and implicitly. This is my privilege to express my deep-felt gratitude to Mr.
RITESH PRATAP SINGH CHAUHAN G.M. & HRD for providing me the opportunity to
undertake my project Report at HR department & for his guidance of “APOLLO
HOSPITAL’’I owe a deep intellectual debt to the numerous people who, through their
varied contributions, have greatly improved my understanding of various issues related to
my projects I am thankful to the members of the APOLLO HOSPITAL for sharing their
insight sand experiences with me.
And last but not the least I would like to thank to DAV CENTENARY COLLEGE For
Women, Faridabad which made it possible for me to undertake this project and the
“APOLLO HOSPITAL” whose support directly or indirectly is greatly valued.
3
DECLARATION
I, SAKIB SAIFI , of DAV CENTENARY COLLEGE Hereby declare that the project
entitled “SALARY & WAGES ADMINISTRATION” is an Original Work and the same
has not.
Signature of Candidate
4
TABLE OF CONTENTS
COMPANY PROFILE
Chapter-2 16-18
Chapter-7 ANNEXURE
5
INTRODUCTION
6
INTRODUCTION
Nowadays every sector is facing tough competition, from inside as well as outside the
industry sector. To survive in such tough competition organizations, have to follow
modern scenario and procedures to make their presence effective.
It has become a m major headache for HR to recruit and retain talented person in their
organization. Every organization must offer good wages and fringe benefits to attract and
retain talented employees, competitive as compared to other firms. So, wages
administration develops and maintains the effective wages and salary. In Salary and
wages administration, survey are conducted to ensure that an organization ‘s pay is
competitive and equitable in relation to what other organizations paying for similar jobs.
APOLLO HOSPITAL conducts salary survey annually as they are very concerned about
providing their employees with justifiable salaries and perks so that no conflict arises and
employees are motivated for their work. Compensation is such a field of HR where
reforms and improvements are not a new thing. A company has to maintain its
competitive position has to revise its salary and wage structure annually. Need for
conducting a salary survey was felt as it is of great help in employee retention and also in
motivating the employees.
7
Wages Administration
Wages administration deals with techniques and procedures for designing and maintaining
salary structure, rewarding staffs and exercising wages and salary administration-
a. Salary & wages seeks to accomplish a labor market function of allocating human
resource among different enterprises in term of rate of pay.
b. Carefully designed salary & wages system facilitates control of wages and salary and
labor cost.
c. An effective wages and salary administration system is likely to give the feeling that
the remuneration is fair and that no favoritism has been shown in its fixation. For the best
salary & wages administration, we must know about basic items of wages & salary:
1. Wages concept
2. Wages payment
3. Wages structure &
4. Wages legislation
8
Overtime allowance
Special allowance
Govt. institutions
R.B.I
Deposit Insurance Corporation
Industrial development bank of India
Agricultural Refinance Corporation
U.T.I
Financial Corporation
LIC Universities & other educational institution. & etc.
Definition of an employee –
An 'employee' means any person (other than an apprentice) employed on a
salary or wage not exceeding 3500 rupees per men.
Calculation of bonus with respect to certain employees
Calculation of bonus with respect to certain employees - where the salary or wage
of an employee exceeds two thousand and five hundred rupees per men, the bonus payable
to such employee shall be calculated as if his salary or wage were two thousand and five
hundred rupees per men.
9
Eligibility for bonus:
Every employee shall be entitled to be paid by his employer in an accounting year,
bonus, in accordance with the provisions of this act, provided he has worked in
establishment for not less than 30 days
10
At the behest of his father, in 1971, Dr. Reddy left behind a flourishing practice in Boston
and returned to India. On his return he found the medical landscape in the country
plagued by gaps in infrastructure, delivery and affordability. Things took a turn for the
worse when he lost a young patient who just did not have the means to go abroad for
treatment. The incident marked a cross road in Dr. Reddy's life and steeled his
determination to get quality healthcare to India. He set the blueprint to build India's first
multi-specialty private sector hospital. Undaunted and unfazed by the obstacles faced,
Apollo Hospitals opened its doors in 1983 and ever since nurtured a goal which read as
"Our mission is to bring healthcare of international standards within the reach of every
individual. We are committed to the achievement and maintenance of excellence in
education, research and healthcare for the benefit of humanity".
In the 30 years since, it has scripted one of the most magnificent stories of success that
India has seen. Not only is the Apollo Group one of the largest integrated healthcare
groups in the region, it also did successfully catalyze the private healthcare revolution in
the country. Apollo today has made every aspect of their lofty mission a reality. Along the
way the journey has touched and enriched 39 million lives that came from 120 countries.
Apollo Hospitals was the forerunner of integrated healthcare in Asia, as well as globally.
Today, the group's futuristic vision has ensured that it has been in a position of strength at
every touch point of the healthcare delivery chain. Its presence encompasses over 10,000
beds across 51 hospitals, more than 1500 pharmacies, over 100 primary care & diagnostic
clinics, 115 telemedicine units across 9 countries, health insurance services, global
projects consultancy, 15 academic institutions and a Research Foundation with a focus on
global clinical trials, epidemiological studies, stem-cell and genetic research. Over the
past three decades Apollo Hospitals' transformative journey has forged a legacy of
excellence in Indian healthcare. The Group has continuously set the agenda and led by
example in the blossoming private healthcare space.
11
COMPANY PROFILE
12
APPOLO HOSPITAL
At the behest of his father, in 1971, Dr. Reddy left behind a flourishing practice in
Boston and returned to India. On his return he found the medical landscape in the
country plagued by gaps in infrastructure, delivery and affordability. Things took a
turn for the worse when he lost a young patient who just did not have the means to
go abroad for treatment. The incident marked a cross road in Dr. Reddy's life and
steeled his determination to get quality healthcare to India. He set the blueprint to
build India's first multi-specialty private sector hospital. Undaunted and unfazed by
the obstacles faced, Apollo Hospitals opened its doors in 1983 and ever since
nurtured a goal which read as "Our mission is to bring healthcare of international
standards within the reach of every individual. We are committed to the
achievement and maintenance of excellence in education, research and healthcare
for the benefit of humanity".
In the 30 years since, it has scripted one of the most magnificent stories of success
that India has seen. Not only is the Apollo Group one of the largest integrated
healthcare groups in the region, it also did successfully catalyze the private
healthcare revolution in the country. Apollo today has made every aspect of their
lofty mission a reality. Along the way the journey has touched and enriched 39
million lives that came from 120 countries.
13
in Indian healthcare. The Group has continuously set the agenda and led by example
in the blossoming private healthcare space.
Apollo's remarkable story has captured India's attention. For its service to the
nation, the Group was felicitated with the honour of a commemorative postage
stamp bearing its name. For his untiring pursuit of excellence in healthcare, Dr.
Prathap C Reddy, was bestowed with the second highest civilian award, the ‘Padma
Vibhushan’, by the Government of India. Recently Apollo Hospitals celebrated its
30th year. The Group, led by Dr. Prathap Reddy, reaffirmed its goals and redefined
their focus. With ambitious projects like Apollo Reach Hospitals, a strong focus on
preventive healthcare and an unabated commitment to nurture excellence and
expertise in healthcare, Apollo Hospitals envisions for a new horizon - a future
where the nation is healthy, where its people are fighting fit, and India emerges as
the preferred global healthcare destination.
14
JAYANAGAR BRANCH PROFILE:
The Apollo speciality hospital Jayanagar has started on 25th Mar 2013 inaugurated
by Sangita Reddy joint managing Director AHEL.
The hospital having 145 beds hospital and 10 emergencies beds and fully fledge
operations theters.
Apollo Hospitals Group is one of the largest healthcare groups in Asia. Referred to
as the 'Architects of Healthcare in India', the Apollo Hospitals group, with the help
of latest technology and exceptionally committed medical practitioners, provide
outstanding healthcare facilities to people from all walks of life. In keeping with our
vision of "Touching a Billion Lives"; we offer you the latest Apollo Specialty
Hospital at Jayanagar, Bangalore. This new hospital works in conjunction with our
flagship hospital on Bannerghatta Road. The Apollo Specialty Hospital, Jayanagar is
a referral trauma & poly-trauma centre that specializes in Orthopaedics (Joint
Replacements, Sports Medicine & Trauma), Neurosciences (Brain & Spine care) and
Critical Care (Pulmonology, Interventional Pulmonology.) At Apollo Specialty
Hospital, Jayanagar we unite exceptional clinical care and superior technology. We
15
are dedicated to providing you with the best medical facilities and reach out to you
in every possible way.
Only at Apollo Values: The confluence of seven values results in a ray that represents
Apollo's leadership in Indian Healthcare. A ray that is the beacon for millions
looking for a cure… looking for hope. Ownership: We value integrity and the
promotion of the just use of resources entrusted to us for the enhancement of human
life. Quality: Always pursuing Quality, our Hospital envisions more efficient,
equitable care at all levels of a patient's experience. Through a consensus-based
process, clinical quality and efficiency measures meets the needs and expectations of
the general public, government, providers and practitioners.
Compassion: We value a quality of presence and caring that accepts people as they
are and fosters healing and wholeness. Innovation: We embrace change and work to
improve all we do in a fiscally responsible manner. Patient Centric: In all our
endeavours, we are guided by the needs of the patient, creating a partnership that is
effective and personal across the continuum of care. We put our patients first as we
seek to exceed the expectations of our customers with superior service, outstanding
clinical care and unsurpassed responsiveness. Teamwork: System effectiveness is
built on the collective strength and cultural diversity of everyone, working with open
communication and mutual respect. Respect for all: We use 'Namaste' as the
salutation when meeting patients, guests, employees in person or telephonically. We
greet each individual, those we serve and those with whom we work, with the highest
professionalism and dignity Apollo Anthem: A truly inspiring anthem
commemorating our 25th year came to sparkling life on 5th Feb 2008, as it was
launched with a vibrant live rendition by its composers – Shankar, Ehsaan and Loy.
Composed in 4 languages, English, Hindi, Tamil and Telugu, it truly captures the
spirit of apollo hospitals .
2.1 GROWTH OF THE ORGANISATION Since its inception, Apollo Hospitals has
seen three decades and each has brought with it, its own share of cherished
16
memories. 1980 to 1990: Apollo Hospitals was inaugurated in 1983 by Shri Giani
Zail Singh (President of India). The first Apollo Hospital was in Chennai. The
hospital commenced commercial operations the next year. 1991 to 2014: In 1998
Apollo Hospital Chennai was awarded the ISO 9002 Certification. Dr. Prathap C
Reddy received the prestigious Sir Nilrattan Sirca Memorial Oration (JIMA) Award
for single-handedly making super speciality care available to a vast section of
society. Apollo Hospitals, New Delhi became the first hospital in India to receive
accreditation from JCI, USA. Subsequently six of our hospitals got the JCI
accreditation. Apollo continued to grow as a healthcare powerhouse. It added
hospitals in Ahmadabad, Bilaspur, Mysore, Kolkata and Kakinada among others.
In 2002, SACHi - The Saving a Child's Heart initiative was launched. SACHi is a
community service initiative aimed at providing quality paediatric cardiac care to
children from underprivileged sections of society. In 2006, Apollo Hospitals was
nominated as the Consumer Healthcare Super Brand in an independent survey
conducted by the Super Brand Council, in association with AC-Nielsen. The first
functional Health City in Asia was launched by Apollo in 2007. Apollo Hospitals
at Bangalore and Kolkata were accredited by the Joint Commission International
(JCI), USA. Apollo Specialty Hospitals, Chennai successfully conducted exultant
Micro vascular free tissue transfer and Aesthetic surgeries on more than 1000
patients. Full Field Digital Mammography with Tom synthesis (3D) system, first-
of-its-kind in South Asia was launched at Apollo Speciality Hospital, Chennai.
2.2 VISION & MISSION:- Vision: Apollo's vision for the next phase of development
is to 'Touch a Billion Lives'. Mission: "Our mission is to bring healthcare of
International standards within the reach of every individual. We are committed to
the achievement and maintenance of excellence in education, research and
healthcare for the benefit of humanity".
17
2.3 PRODUCTS, SERVICES & FACILITIES:-
Apollo Hospitals Enterprise Limited has over 8500 beds across 51 hospitals in India,
rest of Asia and
Africa. The hospitals are multi specialty tertiary care facilities with centres-of-
excellence in medical
disciplines including Cardiology, Cardio-Thoracic Surgery, Gastroenterology,
Orthopaedics & Joint
Replacement Surgery, Neurology, Critical Care Medicine, Nephrology, Oncology,
Hand & Micro
Surgery and Reproductive Medicine.
Reach Hospitals
Apollo Hospitals is proud to present its latest visionary development - Apollo Reach
Hospitals: An endeavour to bring world-class healthcare to smaller urban centres
and rural India; A concrete effort towards building a healthier nation, starting from
the grass-roots.
An Organisation Study At Apollo Speciality Hospital
CANARA BANK SCHOOL OF MANAGEMENT STUDIES Page 18
Apollo Pharmacy
Apollo Pharmacy, a division of Apollo Hospitals Enterprise Ltd., is India's first and
largest branded pharmacy network, with over 1500 pharmacies across 20 states.
Accredited with International Quality Certifications, Apollo Pharmacy offers
genuine medicines round-the-clock, through the network of 24 hour pharmacies.
Apollo Pharmacy also provides customer care at any time of the day.
Nurse Station:
18
Nurse Station TM is a unique initiative where an Apollo nurse is stationed at Apollo
Pharmacies to assist with minor treatments and health emergencies. The objective of
the Nurse Station TM is to provide quick treatment in the most convenient way. The
service is especially meant for the elderly who find it inconvenient to wait for long
hours at clinics and hospitals for minor treatments, and frequent checkups. It is also
of great help to patients who find it difficult to move out of their house and travel
large distances for treatment, like pregnant women, bedridden patients and patients
recuperating after a surgery. The service also monitors the status of people with
chronic problems such as blood pressure, diabetes etc.
The Apollo Hospitals Group has laid a lot of importance on education and research.
AHERF has been set up with the prime objective of establishing, maintaining and
supporting educational and research activities. Several institutions have been set up
at various Apollo locations to fulfil these objectives. The Apollo Group runs 10
schools and colleges of Nursing, 2 institutions of Hospital Administration and a
college of Physiotherapy
19
hospital, a medical college, residential facilities, and will be looking at developing
25,000 skilled healthcare worker per year.
B) SERVICES:-
CORE SPECIALITIES:
1. Bones and Joints 2. Brain and Spine 3. Emergency 24×7 4. Pulmonology and
Critical Care
An Organisation Study At Apollo Speciality Hospital
CANARA BANK SCHOOL OF MANAGEMENT STUDIES Page 20
APOLLO DIGNOSTICS:
1. Radiology Services 2. Laboratory Services 3. Blood Bank
APOLLO CLINIC:
1. Endocrine and Bone Health 2. ENT 3. Heart Care 4. General Medicine 5.
Gastroentology 6. Minimal Access Surgery 7. Cancer 8. Cosmetology 9. Nephrology
and Urology.
C) FACILITIES:-
Parking Internet Laundry Services Telecommunication Services
Interpretation Services Bank & ATM Money Transfer & Currency Exchange
Intercontinental Food Cafeteria
2.4 COMPETITORS:
a) FORTIS HOSPITAL
b) MANIPAL HOSPITAL
20
Manipal Hospital in Bangalore is considered to be India’s first hospital to be ISO
9001:2000 certified for Clinical, Nursing, Diagnostics and Allied Areas. Also, the
hospital is the winner of the Golden Peacock National Quality Award 2005 in the
service category. Manipal Hospitals is an integrated hospital service system that
provides healthcare from the smallest to the most complex medical problems.
c) SAGAR HOSPITAL
d) MALLYA HOSPITAL
Mallya hospital is located in the heart of the Bangalore city. Mallya Hospital has
grown over the years with substantial increase in bed strength, infrastructure and an
assurance of quality patient care with human touch using state-of-the art technology
with quality health care under one roof. Mallya hospital has to its credit as the first
Multispecialty hospital in the country to receive the coveted ISO-9002 certification
award which has been recently upgraded to ISO 9001:2008. Further, it has also been
awarded the prestigious NABH (National Accreditation Board for Hospitals & care
providers) certification on 18th July 2011.
ORGANISATION STRUCTURE
21
General Executive President
22
REVIEW OF
LITREATTURE
23
Salary & wages structure OF APOLLO HOSPITAL
Financial status of the company – 5 crores per annum
Staff strength- 29 (with workers)
They have internal policy manual of salary &wages fixation.
They revise salary & wages on the basis of the profitability of the company.
They do not have uniform system of payment of incentive to their employees all over
the organization. Marketing department has different system of incentive payment
Yes, They follow the notifications for revision of V.D.A by the govt. from time to time.
They give their employees EDLI i.e. Employee’s Deposit Link Insurance which is
Rs62000 and is paid in case of death of employee.
Uniforms
Celebration of foundation day
Celebration of Indian festivals
Canteen facility
Transport facility
Sports
New year celebration
24
3rd year 20%
Comments:
Salary & wages should be reviewed from time to time to meet inflation
Piecework:
Piecework is an incentives system that compensates the worker for each unit of output.
Production bonus:
Production bonus are incentives paid to workers for exceeding a specified of output.
Executive incentives:
25
Executives are sometimes granted stock option –the right to purchase the company’s stock
at a predetermine price. The price may be set at below or above the market value of the
stock.
Ruler plan:
Ruler plan is similar to the TP plan but it is based upon the careful study of accounting
record and is not considered bargaining.
26
The purpose of job evaluation is to decide which jobs should be paid more then
others.
Job evaluation method which is most common:
f. Job ranking
The Simplest method of job evaluation
It is a conventional method in which job are compared one with another and
arranged in the order of their importance.
g. Job grading
In job grading, each job assigned to a grade.
More important jobs are paid more.
h. Factor comparison
In factor comparison, compare critical job component:
Determine the critical factor- responsibilities, skill, mental effort, physical effort
working condition.
Determine key job-key job represent the full range of jobs from the highest to the
lowest.
Assignment of a monetary value to each factor for each key job.
Place key job on factor comparisons- the title of key job placed in a column,
according to the amount of wages assigned to each critical factor.
Evaluate other jobs- the title of key job in each column and serve as benchmark
other non key jobs are then evaluate by fitting them on the scale in each column.
i. Point system
Point system is used more than any other method. Steps-
Determine the critical factor.
Determine the level of factor- minimum, medium, moderate, high.
Allocate point of sub factor.
Allocate point to level.
Develop the point manual
Apply the point system.
j. Pricing method:
27
The market pricing method is entirely different from the other four method of job
evaluation.
This method relies entirely on labor market to determine how much each job
should be paid.
Fringe Benefits
In addition to wages, employees also receive certain supplementary benefits and service
known as fringe benefits. Certain payment / benefits provided by employers to employees,
and not taxed in the hands of his employees, will now suffer “fringe benefits tax” at 30%
of such fringe benefits.
28
The fringe benefits tax paid by an employer not allowable as a
deduction in computing its business income.
4. Wages Legislation
Indian Bare Acts
Under the Constitution of India, Labor is a subject in the
Concurrent List where both the Central & State Governments are
competent to enact legislation subject to certain matters
being reserved for the Center. The salient features of some of the
important Labor Acts, which are applicable for carrying out
business in India, are:
29
Fuel, lighting and other miscellaneous items of expenditure
to constitute 20% of the total Minimum Wages.
The allowance is revised twice a year, once on 1st April and then
on 1st October. In the State Sphere, 22 States/Union Territories
have provisions for Variable Dearness Allowance, at present.
Minimum rates of wages may be fixed by any one or more of the
following wage periods, namely:
(i) By the hour,
(ii) By the day,
(iii) By the month, or
(iv) By such other larger wage-period as may be prescribed;
The appropriate government may fix-
(a) A minimum rate of wages for time work (hereinafter referred to
as "a minimum time rate")
(b) A minimum rate of wages for piece work .
(c) A guaranteed time rate
(d) An over time rate.
30
ABSTRATION OF PAYMENT OF WAGES IN
APOLLO HOSPITAL ACCORDING TO ACT
1961
The Payment of Wages Act was enacted during the British Rule
in 1936 on the recommendations of the Royal Commission on
Labor.
The Act regulates the payment of wages to workers and ensures
that they are disbursed by the employers within the stipulated time
frame and without any unauthorized deductions.
Fixation of wage-periods
The Act lays down that the wage period exceeding one month
should not be fixed and payment of wages must be made before
the entry of specific day after the last day of the wage period.
The specific day is the seventh day of a month where the number
of workers is less than 1000 and tenth day in case the number of
workers is one thousand or more.
31
Deductions, which may be made from wages
Wages of an employed person shall be paid to him without any
deductions except those authorized under the Act. Deductions
permissible from wages inter-alias relates to
unauthorized absence from duty, deductions for house
accommodations, recovery of advances and statutory dues etc.
It also prevents the employers from making any delay in the
payment of wages. The employees can apply to the authorities
prescribed under the Act for redressed, if deduction is made or
there is delay in payment of wages. The authority after giving
opportunity may direct the employers to refund the wages with
compensations
32
Workmen's Compensation Act, 1923
Provides for compensation to workmen or their survivors in cases
of industrial accidents and occupational diseases, resulting in
disablement or death.
Compensation in case of death ranges from Rs. 50,000 to Rs. 4.56
lakh and in the case of permanent total disablement from Rs.
60,000 to Rs. 5.48 lakh
33
Institutes located at Calcutta, Chennai and Kanpur and One more
Regional Labor Institute is being set up at Faridabad.
Superannuation fund:
The recent enactment of 1995 is a major initiative taken by the
govt. To provide poet retirement pension out of the employees
contribution to EPFS to the members of the scheme. An employee
is entitled to the following benefits. A lifetime long pension to the
employee is compelled to take retirement due to permanent
disability
34
35
RESEARCH
METHODOLOGY
Wages Administration
Wages administration deals with techniques and procedures for
designing and maintaining salary structure, rewarding staffs and
exercising wages and salary administration-
a. Salary & wages seeks to accomplish a labor market
function of allocating human resource among different enterprises
in term of rate of pay.
b. Carefully designed salary & wages system facilitates
control of wages and salary and labor cost.
c. An effective wages and salary administration system is
likely to give the feeling that the remuneration is fair and that no
36
favoritism has been shown in its fixation. For the best salary &
wages administration, we must know about basic items of wages
& salary:
1. Wages concept
2. Wages payment
3. Wages structure &
4. Wages legislation
37
3. To find out whether improvement is required in the salary
& wages structure of APOLLO HOSPITAL or not and if
improvement is required then in which particular area.
38
2. After the comparative study of salary and wage structure of
6 similar companies, APOLLO HOSPITAL will be aware of about
where change is required in their salary and wage structure.
RATIONALE
The requirements for effective compensation administration are:
In this project the main area of study is the grade details of five
companies surveyed so as to compare the CTC of each grade to
find out the competitive position of APOLLO HOSPITAL
SIGNIFICANCE OF THE
STUDY
39
Every project that carried out has its significance. There is always
a motive behind it. After the project is completed, we can found
some results, some recommendation and some conclusion, which
are very helpful for the company as well as for individual.
40
LIMITATIONS
41
42
DATA ANALYSIS
&INTERPRETATI
ON
DATA ANALYSIS
The salary and wages is done every Graphic rating and group
comparison methods is used in APOLLO HOSPITAL . Workers
and supervisors or disagree on some of the facts which are some
in graphical form.
43
80%
60%
40% Series1
20%
0%
1 2
Interpretation
Workers point of view:
Workers awareness about salary & wages administration
YES- 75% NO – 25%
Investigation about the salary & wages administration at
APOLLO HOSPITAL . was done through wide circulation of
questionnaire, which was circulated amongst the officers,
managers as well as workers. The following was revealed through
the exercise:
44
profits of various respondents’ group, it may be concluded that
the awareness was quite good and the P.F. System is really in
place.
80%
60%
40% Series1
20%
0%
Yes No
Interpretation
Given Feedback by superiors
Yes-68%
No-32%
45
Ques.2: Whether Supervisors are given feedback about the
salary and wages?
Ans.: It was observed that about 68% of the supervisors
responded in the affirmative i.e. they confirmed that their salary
and wages is informed to them through feedback by their
supervisors.
This feedback may gradually improve considering the level of
confidence and interest at work in the organization.
Is P A System biased ?
76%
80%
60%
% age -->
40%
0%
1 2 3
Series1 76% 14% 10%
Yes / No / Neutral -->
Interpretation
Salary & Wages Administration is biased
YES- 76%
NO -14%
Neutral -10%
46
.
80%
60%
40%
20%
0% Series1
Clarify goals
Training
Interpretation
It is important
Clarify goals-15%
Job improvement-67%
Training-11%
Job satisfaction-7%
47
Ques.4: What importance the respondents about the P.f.
System attach?
Ans.: It was found their predominately 67% of the respondents
believe that the P.A. System is important for Job Improvement
and a mere 7% believe that this will lead to Job Satisfaction.
Another 11% for that the P.A. System will ultimately decide their
training needs.
Interpretation
Workmen appraisal is necessary
Job improvement-50%
Training &Development-20%
Job satisfaction-20%
Clarify goals-10%
48
Ques.5how does salary and wages help in workers appraisal?
80%
60%
40%
Series1
20%
0%
Yes No
Interpretation
Is salary and wages differ the performance of workers
Yes-77%
No-23%
49
Ques.7: Does salary and wages matter the performance of
workers?
Ans Yes it makes difference. A working for late hours and provide
great benefit to the organization and the person do not get
appraised by proper valued salary and wages the interest level and
confidence level of the person will go down and ineffectiveness
of work will be seen. Thus, workers must be rewarded as per its
performance.
80%
60%
40% Series1
20%
0%
es
No
s
Ye
im
et
m
So
Interpretation
Discussion with the workers about their area improvement
Yes-70%
No-20%
Sometimes-10%
50
Ques.8: Whether the salary and wages also lead to a feedback
from workmen above their area improvement?
Ans.: The respondent has conformed that the salary and wages
would improve their area of work, as majority of respondent
believes in that manner as level of confidence, interest.
54%
52%
50%
Series1
48%
46%
44%
Yes No
Interpretation
Supervisors point of view
Feedback given in performance
Yes-47%
No-53%
Investigation about the salary & wages administration at RBS3
ENTERPRISES. was done through wide circulation of
questionnaire, which was circulated amongst the officers,
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managers as well as workers. The following was revealed through
the exercise:
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Ques.11: Whether the feedback given is useful?
Ans.: The respondent are not very much convinced about the
usefulness of the feedback system. Infect more than 50%
respondent believe that the feedback system is not so useful. It is
therefore suggested that there should be a mechanism to make a
feedback useful by attending to every feedback.
54%
52%
50%
48% Series1
46%
44%
Yes No
Interpretation
Feedback given is useful
Yes-47%
No-53%
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Ques.12: Whether there is a sufficient awareness about the
system?
Ans.: The awareness level found from the investigation reveal
only 50:50 awareness level which mean many of the employees
of the organization may not be aware about the system.
Interpretation
Basic awareness about salary and wages administration
Yes-50%
. No-50%
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Ques.13: Whether the workers are satisfied about the annual
increment?
Ans.: It is found that quite a good majority of workers are
80%
60%
40%
Series1
20%
0%
Yes No
Interpretation
Satisfied with annual increment
Yes-69%
No-31%
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Ques.14: What motivates the workers?
Ans: It is found that majority of workers is motivated by money
60%
50%
40%
30%
20%
10%
0% Series1
Good working
Money
environment
Interpretation
Workers are motivated by
Money-52%
Reinforcement-34%
Good working environment-14%
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Ques.15: Whether the workmen want a change?
Ans.: It is found that about 50% of the workers are not interested
in the change and are therefore happy with the organization. At
the same time about the half of the workmen are not happy about
50%
40%
30%
20% Series1
10%
0%
Yes No
Interpretation
Want a change
Yes-50%
No-50%
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CONCLUSION &
RECOMMENDATION
S
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FINDING
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bonus for all employees(maximum bonus is Rs6000 in all
cases).
CONCLUSION
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is much below the expectations in TP. Implementation of various
suggested recommendations can help TP maintain a justifiable
position. Suggested changes can help TP in motivating and
retaining present workforce as well as attract new talented and
skilled people.
RECOMMENDATIONS
For workers
Above analysis clearly shows that by APOLLO HOSPITAL is at
second position in case of providing good salary to its workers. A
little revision can help TP achieve an equitable position. To
increase the salary package of workers, TP can introduce VDA/DA
as a part of their salary. Percentage of HRA should also be revised
as it affects overall package drastically.
For Junior Officers
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The maximum CTC of Junior Officers is at fourth place whereas
minimum CTC is at third place. There is a difference of Rs53,670
between the maximum CTC that is provided by WPIL and that of
TP’s. Again the difference n CTCs is because of VDA/DA i.e.
provided by WPIL but not by otherwise the benefits provided to
the junior officers are maximum in case of TP.
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increased can be a good sign of improvement. Unexpected amount
of LTA provided by Controls & Switchgear is also one reason of
high salaries of Senior Managers.
General Recommendations
APOLLO HOSPITAL should also provide some Production
Incentives or Target achievement incentives to its employees. This
will also motivate employees and encourage them to accomplish
company’s target which is one of the major problems for TP.
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ANNEXURE
BIBLIOGRAPHY
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Websites
www.appolohospital.com
www.appolohospital.com
Abbreviations Used
CTC: Cost To The Company
DA: Dearness Allowance
EDLI: Employee’s Deposit Link Insurance
HRA: House Rent Allowance
J.M.: Junior Managers
J.O.: Junior Officers
LTA: Leave Travel Allowance
PF: Provident Fund
PLVI: Production Linked Variable Incentive
S.M.: Senior Managers
S.O.: Senior Officers
VDA: Variable Dearness Allowance
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THANK YOU
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