Scribd
Upload
84 views12 pages

Mis in Banking Sector: Tapan Kumar Nahak

This document discusses various management information systems used in the banking sector. It describes management information systems, customer relationship management systems, transaction processing systems, decision support systems, and enterprise resource planning systems. The key points are: - Management information systems provide information to effectively manage organizations and support business processes, decision making, and competitive advantage. - Customer relationship management systems help banks acquire and manage valuable customer relationships through effective marketing, sales, and service processes. - Transaction processing systems update detailed reports for operational personnel about transactions and events. - Decision support systems help banks with operational, tactical, and strategic decision making through structured analysis and reducing uncertainty. - Enterprise resource planning systems integrate applications for business activities like product planning,

Uploaded by

manik chand
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
84 views12 pages

Mis in Banking Sector: Tapan Kumar Nahak

This document discusses various management information systems used in the banking sector. It describes management information systems, customer relationship management systems, transaction processing systems, decision support systems, and enterprise resource planning systems. The key points are: - Management information systems provide information to effectively manage organizations and support business processes, decision making, and competitive advantage. - Customer relationship management systems help banks acquire and manage valuable customer relationships through effective marketing, sales, and service processes. - Transaction processing systems update detailed reports for operational personnel about transactions and events. - Decision support systems help banks with operational, tactical, and strategic decision making through structured analysis and reducing uncertainty. - Enterprise resource planning systems integrate applications for business activities like product planning,

Uploaded by

manik chand
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 12

MIS IN BANKING SECTOR

PREPARED BY-
TAPAN KUMAR NAHAK
MANAGEMENT INFORMATION SYSTEM

A management information system (MIS) is a


system or process that provides information
needed to manage organizations effectively.
The Major Roles of IS
• Support Business Process
• Support Decision Making
• Support Competitive Advantage
MIS IN BANKING SECTOR
The MIS is followed by different banks in India
where various works are being done every
bank effectively.
There are major information systems which
are going to be discussed-
• Management Information System
• Customer Relationship Management
• Transaction Processing System
• Decision Support System
• Enterprise Resource Planning
MANAGEMENT INFORMATION SYSTEM

A Management information system (MIS) is a subset of the overall internal


control of a business covering the application of people, documents, technologies,
and procedures by management accountants to solve business problems such as
costing a product, service or a business-wide strategy.
MIS should be designed to achieve the following goals:
 Enhance communication among employees.

 Deliver complex material throughout the institution.

 Provide an objective system for recording and aggregating information.

 Reduce expenses related to labor-intensive manual activities.

 Support the organization's strategic goals and direction
CUSTOMER RELATIONSHIP MANAGEMENT
Customer Relationship Management is a business strategy to
acquire and manage the most valuable customer relationship.
CRM in Banking Sector-
• It supports in effective marketing , sales and service processes.
• It can able to do effective customer relationship by providing
right leadership,strategy and culture.
• Provides better customer services.
• Make call centres more effective.
• Cross sell products more effective.
• Help close staff close deals faster.
• Simplify marketing and sales process.
• Discovers new customers
• Increasing customer revenue.
TRANSACTION PROCESSING SYSTEM
 TYPE : Operational-level

 INPUTS : Transactions, Events

 PROCESSING : Updating

 OUTPUTS : Detailed Reports

 USERS : Operations Personnel, Supervisors

 DECISION-MAKING : Highly Structured

EXAMPLE: Payroll, Accounts Payable


DECISION SUPPORT SYSTEM
• It contains how many employees should we hire.
• It contains two parts: a database including basic data gathered
from the last four annual reports of over 600 banks in the world, and
a complete financial evaluation module.
• The main elements of the assets, liabilities and income
statement are presented in a standard form and fifteen financial
ratios are computed.
• The system has been designed with user friendliness in mind. It
has been implemented on microcomputer and high resolution
graphics are used to enhance its efficiency
• a study of identifying and choosing alternatives based on the
values and preferences of the decision maker
• a process of reducing uncertainty with respect to the future.
• banks typically depend on three types of decision making, i.e.
Operational, Tactical and Strategic.
ENTERPRISE RESOURCE PLANNING
• Enterprise resource planning (ERP) is a category of
business-management software—typically a suite of
integrated applications—that an organization can use
to collect, store, manage and interpret data from many
business activities, including: product planning, cost.
manufacturing or service delivery. marketing and sales.
Objectives-
• a) Secured and quick online transactions
• b) On-tap Information Support for decision-
making within the banks
• c) Online continuous monitoring of the operations
by the management
THANK YOU

You might also like