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Job Objective

The document is a resume for an individual seeking a new job opportunity. It summarizes their personal details including date of birth, address, education history and work experience. Their work experience includes several roles within the telecommunications industry, primarily with PLDT, with responsibilities including customer service, trouble ticket creation, business process documentation and analysis. They are seeking a new stimulating and challenging role with opportunities for advancement.

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Lyd
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43 views3 pages

Job Objective

The document is a resume for an individual seeking a new job opportunity. It summarizes their personal details including date of birth, address, education history and work experience. Their work experience includes several roles within the telecommunications industry, primarily with PLDT, with responsibilities including customer service, trouble ticket creation, business process documentation and analysis. They are seeking a new stimulating and challenging role with opportunities for advancement.

Uploaded by

Lyd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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_____________________________________________________________

Job Objective

I want to succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.

__________________________________________________________________________________

Personal Details

Date of Birth: December 12, 1986


Civil Status: Married
Religion: Christian
Citizenship: Filipino
Address: Blk 33 L6, Springtown Villas, Bgy. Bucal, Tanza, Cavite

_____________________________________________________________________________________

Schools Attended

Tertiary: Leyte Normal University Tacloban City; 2004- 2008


Bachelor of Elementary Education
General Education(Board Passer)

Secondary: Leyte Agro Industrial School; 1999- 2003


Leyte, Leyte

Elementary: Leyte Central School; 1993- 1999


Leyte, Leyte
Work Experiences

IT Support Team Leader (PLDT)

Duration: October 7, 2014 up to June 30, 2018


Company: CuroTeknika Inc.
Job Functions:
 Handles escalation
 Handles reporting
 DTR preparation
 Cascade new business processes
 Analyzes and provides resolution to an incident
 Works closely with Business Analyst/s to come up with new business process
 Conducts User Acceptance Tests (UAT) for new applications and system/s update
 Provides temporary fix to an incident (workaround)
 Formulates business processes structures
 Maintains knowledge base sharepoint
 Business process/ data analysis
 Business process presentation
 Business process documentation
 Requirement/s analysis
 Requirement/s gathering
 Process Testing
 Decision analysis
 Stakeholder analysis

OSS-BSS Helpdesk (PLDT)

Duration: February 1, 2012 up to October 6, 2014


Company: CuroTeknika Inc.
Job Functions:
 Analyzes and resolves issues related to Kenan, Comet, ICMS and other PLDT
Applications
 Creates ticket to escalate issue to level 2
 Caters calls from internal clients about system error, business process, billing.
 Business process analysis

Inbound Customer Service (PLDT 171)

Duration: April 3, 2011 up to December 31, 2011


Company: Iplus Intelligent Network Inc.
Job Functions:
 Caters queries about billing and products concerns
 Creates trouble ticket for telephone repair using MLR
 Creates Service Order
187 Hotline (PLDT Directory Assistance)

Duration: October 1, 2010 – March 31, 2101


Company: Iplus Intelligent Network Inc.

Job Functions:
 Provides inquiries about telephone numbers and its address

Outbound Customer Contact Services (OCCS)

Duration: April 20, 2010 – September 31, 2010


Company: Iplus Intelligent Network Inc.
Job Functions:
 Reminds outstanding balance of the subscribers
 Answers about billing inquiries

_____________________________________________________________________________________

Competencies

 Goal orientation
 Analytical and Problem Solving Skills
 Documentation Skills
 People leadership
 Adaptability
 Quality orientation
_________________________________________________________________________

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