Lenovo Moto Smart Assistant User Guide

Version 3.4.0

Lenovo
2018.02.07
 Lenovo Moto Smart Assistant User Guide

Contents

1 OVERVIEW .............................................................................................................................................. 1
1.1 LMSA OVERVIEW .............................................................................................................................. 1
1.2 LMSA CLIENT INTRODUCTION........................................................................................................... 1
1.2.1 System Requirement .................................................................................................................... 2
1.3 MOBILE ASSISTANT APP INTRODUCTION ........................................................................................... 2
1.3.1 Connect using USB ...................................................................................................................... 2
1.3.2 Connect using Wi-Fi .................................................................................................................... 2
1.3.3 HW Detection .............................................................................................................................. 3
2 SETUP ....................................................................................................................................................... 4
2.1 SETUP DETAILS ................................................................................................................................... 4
2.2 SOFTWARE UPGRADE ......................................................................................................................... 6
2.2.1 Manual Upgrade ......................................................................................................................... 6
2.2.2 Forced Upgrade .......................................................................................................................... 8
2.3 PLUG-IN UPGRADE .............................................................................................................................. 8
2.3.1 Recommended Upgrade for Plug-in ............................................................................................ 9
2.3.2 Forced Upgrade for plug-in ...................................................................................................... 10
3 PLUG-IN INTRODUCTION .................................................................................................................. 11
3.1 DEVICE MANAGEMENT ..................................................................................................................... 11
3.1.1 Android App Management......................................................................................................... 11
3.1.2 Picture Management ................................................................................................................. 12
3.1.3 Music Management ................................................................................................................... 14
3.1.4 Video Management .................................................................................................................... 15
3.1.5 Contact Management ................................................................................................................ 15
3.1.6 SMS Management ...................................................................................................................... 17
3.1.7 File Management ....................................................................................................................... 19
3.1.8 Backup/Restore .......................................................................................................................... 20
3.2 FLASH ............................................................................................................................................... 22
3.2.1 ROM Update.............................................................................................................................. 22
3.2.2 Device Rescue............................................................................................................................ 24
3.3 TIPS ................................................................................................................................................... 30
3.4 FORUM .............................................................................................................................................. 32
3.5 MOTO ME.......................................................................................................................................... 33
3.6 DOWNLOAD CENTER ........................................................................................................................ 34

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 Lenovo Moto Smart Assistant User Guide

1 Overview

1.1 LMSA Overview

Lenovo Moto Smart Assistant (LMSA) is a software tool which is offering a help to manage Lenovo and
Moto mobile phones of end users.
Its key functions include:
1) Device Management: Connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
Music, Contacts, SMS, Files in it;
2) Flash: Update device system software to the newest release, and even can rescue device from
software caused un-operational status;
3) Tips: Online tips for devices, include “How-to” and “Solutions”;
4) Forum: Submit your questions, and suggestion, discuss with other users;
5) Moto Me: Official Facebook messenger, get online support via chat;
New functions have also been planned and will be available soon.
LMSA is composed of 2 parts:
1) PC client: Key platform for end user
2) Android APP: assist PC client, named “Mobile Assistant”

1.2 LMSA Client Introduction

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1.2.1 System Requirement

Lenovo Moto Smart Assistant supports the following Windows operating systems:
 Windows 7 (32/64 bit)
 Windows 10

1.3 Mobile Assistant App Introduction

○
1 Menu

○
2 Device information

○
3 Graphic information for CPU, RAM and
ROM usage
○
4 Connection status indicator (Disconnected,
connecting, USB/Wi-Fi connected)
○
5 Scan button

○
6 Connect/Disconnect button for Wi-Fi
Connection

1.3.1 Connect using USB

1) Connect device with USB cable, LMSA client will install Mobile Assistant App on device
automatically;
2) After installation, keep the USB connection, and LMSA client will connect with Mobile Assistant
App automatically.

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1.3.2 Connect using Wi-Fi

1) Connect device with USB cable, LMSA client will install Mobile Assistant App on device
automatically;
2) When you can see Mobile Assistant App on mobile device, disconnect USB cable;
3) Touch “Scan” button at bottom or “Connect” button at top-right corner on Mobile Assistant App to
scan the QR code displayed on LMSA PC client.

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1.3.3 HW Detection
Click Menu, and then click HW Detection to enter the HW Detection view. It supports Speaker, Ear Speaker,
Microphone, Vibration, Rear Camera, Front Camera, Display and Distance Sensor.

User can click an item’s icon to begin to hardware detection for this device.
For example:
Click Speaker icon, the “Test” view will appear, then click Test button, it begin to test. Test finish, the test
result view will appear:

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Click “Yes”, the hardware detection finished. Click “No”, and then click “Check again”, it will begin to test
again.

2 Setup

2.1 Setup Details

1. Double click the installation file “lmsa_setup.exe” to open the installer, and then click “Next”.

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2. Accept license agreement and click “Next”.

3. Change the installation path by click “Change” if you want, and then click “Next”.

4. Wait for the installation to finish, and then click “Finish” to complete the installation.

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2.2 Software Upgrade
2.2.1 Manual Upgrade
1. Click the drop-down menu at the top right and select “Update” to click.

2. And then a pop-up will be prompted to display all the available new version of software or plug-ins.

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3. Double-click “Client Upgrade” option, and then click “Upgrade Now” to download the new version of
installer, and then installation will be in progress automatically. Click “No, thanks” will cancel the
downloading.

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2.2.2 Forced Upgrade
If an important patch is released, it will be marked as mandatory one and LMSA client will be enforced to
apply this upgrade. A new version available dialog box will pop up automatically. Please click “OK” to
install the new version.

2.3 Plug-in Upgrade

All the functions inside of LMSA are provided by plug-ins. LMSA can do upgrade in plug-in level. Plug-in
updates can be both recommended upgrade or forced one.

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2.3.1 Recommended Upgrade for Plug-in
1. Click the drop-down menu at the top right and select “Update”. If any plug-in update is available, it will
look like below:

2. Click “Update Now” will download the new plug-in.

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3. Downloading progress will be displayed, new plug-in will be installed when download completed.

2.3.2 Forced Upgrade for plug-in

An important patch will be marked as an forced update. User has to click “Upgrade Now” to install the new
plug-in.

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3 Plug-in Introduction

3.1 Device Management

Device management module is designed to manage the media content of mobile device, such as Pictures,
Videos, Music, Contacts, SMS, etc. To use this function, device must be connected; the connection could be
either USB cable or Wi-Fi.
Click the “Device” icon to launch this plug-in.

3.1.1 Android App Management

1) Install: User can install new Android App by click “Install”. An APK file will transfer from PC path
to device, and then install silently.
2) Export: User can select an App, then click “Export” and select a PC path. The app’s APK file will
be exported to the specified path.
3) Uninstall: User can select an app, and then click “Uninstall” to uninstall it. Or click the Uninstall
button behind the application.
4) Search: User can input keywords to search the name of an App from the list.
5) Sort: App supports sort function. User can sort them by “Name”, “Size”, “Data Use” or “Version”.
6) Select All: Use can use it to select all Android Apps from the list.

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3.1.2 Picture Management
User can click “PIC” icon to enter the picture management view. It contains Camera and Album page. It
only display camera’s picture. And it will display all pictures of Mobile phone on Album page. Album page
will display all pictures’ folder on Mobile Phone and the page as below:

User double click a folder, the picture management page will appear:

1) Import: User can import image files from a specified PC path by click “Import” button.
2) Export: User can select picture(s) from the list, then click “Export” and select a PC path. The
selected picture(s) will be exported to the specified path.

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3) Delete: There are three methods to delete picture(s) from device.
a) Select picture(s), then click “Delete” button to delete selected pictures.
b) Move the mouse over a picture, and then click the “Delete” icon on right-bottom corner.

c) Double-click one picture, the original image will display. And then click the “Delete” icon at
bottom.

4) View: PIC supports two view modes: Time and Grid. User can click icon to switch to time mode,
click icon to switch to grid mode. User also can double-click the picture to view the original
picture. Click the rotate icon to rotate the picture.
5) Select All: Use can use it to select all images from the list.

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3.1.3 Music Management
User can click “Music” icon to enter the music management view.

1) Import: User can import music files from a specified PC path by click “Import” button.
2) Export: User can select music file(s), and then click “Export” button and select a PC path. The
selected music file(s) will be exported to the specified path.
3) Delete: User can select music file(s), then click “Delete” button to delete selected one(s).
4) Search: User can input keywords to search the name of music file from the list.
5) Sort: User can sort the music file list by clicking on the column names - “Name”, “Artist”, “Album”,
“Duration”, “Size” or “Modified Date”.
6) Select All: Use can use it to select all music file(s) from the list.
7) Set as Ringtone: User can click “Set as Ringtone” button to set the music as “Call”, “Notification”
or “Alarm” ringtone.
8) Play: User can double-click music to play the music and drag progress bar to change the progress.
And drag volume-progress to adjust volume. Click icon to switch to play previous music. Click
icon to switch to play next music.

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3.1.4 Video Management
User can click “Video” icon to enter the video management view.

1) Import: User can import video file(s) from a specified PC path by click “Import” button.
2) Export: User can select video, and then click “Export” and select export path. The selected video
will be exported to export path.
3) Delete: User can select video, then click “Delete” to delete selected video.
4) View: Video supports two view modes: Grid and List. User can click icon to switch to list
mode, click icon to switch to grid mode.
5) Search: User can input keywords to search video.
6) Select All: Video supports select-all app function.
7) Sort: Video supports sort function on list mode. User can sort them by “Name”, “Duration”, “Size”,
“Type” or “Modified Date”.
3.1.5 Contact Management
There are two functions: Contact management and Call Log management.

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3.1.5.1 Contact Management
User can click “Contact” icon to enter the contact management page.

1) Add Contact: User can add new contact by click “Add Contact” icon.
2) Import: User can import contact from PC path by click “Import” icon.
3) Export: User can select contact, and then click “Export” and select export path. The selected video
will be exported to export path.
4) Delete: User can select contact, then click “Delete” to delete selected contact.
5) Refresh: When adding or deleting contact on Device/LMSA Client, user click “Refresh” icon, it will
display new contacts list.
6) Search: User can input keywords to search contact.
7) Edit: User double click a contact, the contact detail information will be displayed at right view.
Click the “Edit” to edit the details of the contact.
8) Add Group: User can click “+” icon to add new contact’s group on Group list.

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3.1.5.2 Call Log Management:
User can click “Call Log” icon to enter the Call Log management page.

1) Add Contact: Select a call log record, and then click the “Add contact” to add the contact.
2) Import: User can import call log from PC path by click “Import” icon.
3) Export: User can select call log, and then click “Export” and select export path. The selected call
log will be exported to export path.
4) Delete: User can select call log, then click “Delete” to delete selected call log.
5) Search: User can input keywords to search call log.
3.1.6 SMS Management

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User can click “SMS” icon to enter the SMS management page.

1) Save Contact: Select a phone number from the left pane of SMS management view, and then click
“Save Contact” icon to add a new contact with selected phone number.
2) Import: User can import SMS message(s) from a specified PC path by click “Import” icon.
3) Export: User can select a phone number from the left pane of SMS management view, and then click
“Export” icon and select a PC path. All SMS messages of the selected phone number will be
exported to the specified path as a file.
4) Delete: There are two ways to delete SMS message(s) from device.
a) Check a phone number’s checkbox, and then click the “Delete” to delete all the SMS
messages of the phone number
b) Click a phone number in Contact list to show all messages belonged to him/her. And then
move the mouse to a message, and then click the “Delete” icon appeared under the message.
5) Search: User can input keywords to search the content of all messages belonged to the selected
phone number.
6) User can click a contact on contact list, and then view the detail message information on right of
view.
7) Reply: Click a phone number in Contact list, and then input the message on Reply content box.
Finally click “Send out” button to send it out via mobile phone.
8) User can move the mouse to a message, the “Forward”, “Copy” and “Delete” option will appear.
a) Forward: Click the “Forward” icon appeared under the message. It will enter the Forward
message view. Input phone number or double-click the phone number in Contact list to add
receiver, and input message content. Finally click “Send out” button to send it out via
mobile phone.
b) Copy: Click the “Copy” icon appeared under the message. The message will be copy to
clipboard.

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c) Delete: Click the “Copy” icon appeared under the message, it will delete the message from
Mobile phone.

[Note] Delete, import and send out functions need to authorize the change of SMS app on mobile phone.
Please click “OK” on device screen if LMSA Client pop up the “Authorize” box, and then continue next
step.
3.1.7 File Management
User can click “File Management” icon to enter the file management view. It will displays PC’s file at above.
If the SD card is inserted to device, it will display the device’s internal storage and External storage file. If
there is no SD card in the device, it only displays the device’s internal storage file.
User can double-click the folder to open the folder.
If user wants to copy file from PC to device or from device to PC, the user can drag the file or folder from
PC to device or from device to PC.

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3.1.8 Backup/Restore
Backup:
1) User can click Backup icon and select Contact, SMS, PIC, Music, Video or App icon, and then click
Backup button to backup.
2) User can click Modify icon to modify the save path for backup file.
3) User can click Video icon to enter the save path.

Restore:
User can click Restore icon, it will enter Restore page. It will display the backup file’s Model Name, Size,
Backup Date and Notes.

1) User can click “Import” icon to import backup file.

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2) User can select backup file and click “Extract” icon to extract the backup file, and then import them
one by one.
3) User can select backup file and click “Delete” icon to delete the backup file.
4) User can click “Model Name”, “Size”, “Backup Date” or “Notes” to sort by backup file.
5) User can click “Restore” button enter detail restore page, and then select needed restore item and
click “Restore” to restore.

Restore completed, the following page will appear:

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3.2 Flash
Click the “Flash” plug-in button:

Once loading is completed, the following view will appear:

Tap “Go Update” button, it will enter Update view. Tap “Go Rescue” button, it will enter Rescue view.
3.2.1 ROM Update

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When the user’s device is connected via USB, Lenovo Moto Smart Assistant will automatically recognize
the device. The Update Rom page displays the devices information including model, battery power, IMEI,
SN, Internal storage capacity, external storage capacity, and Current Version and New Version. If the device
is of a supported model and there have one matching ROM available, a similar display will appear:

User can click download icon to download ROM. When the ROM download finished, user can click the
“Update” button to update device.

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After update successfully, it will display “Finish” view:

3.2.2 Device Rescue

Click “Go Rescue” button to enter Device Rescue view:

3.2.2.1 MOTO Device Rescue:

Click “Motorola” button, and then select the model name on “Model Name” input dialog box.
1) If it will not match the ROM image and the other selection box pop up, please input others parameter
(eg: SIM Count, Country or Memory).

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2) If the connect box pop up, please connect the device according to the prompt message.

User click download icon, the image will be downloaded.

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The “Rescue” button will be highlighted after the image is downloaded completely. User click “Rescue”
button, the flashing will begin. The flash progression will appear:

Once the flash is completed, the following page will appear:

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3.2.2.2 Lenovo Device Rescue
Click “Lenovo” button, and then input the model name on “Model Name” input dialog box. If it will not
match the ROM image, input others parameter (eg: HW Code, SIM Count or Country). When match the
ROM image, then click Download icon to download the ROM image.

The “Rescue” button will be highlighted after the image is downloaded completely. User click “Rescue”
button, then connect the device according to the prompt message.

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The flashing will begin and the flash progression will appear:

Once the flash is completed, the following page will appear:

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Country Code Setting
If the device is needed to deploy country code, the following page will appear. And connect the device
according to the following prompt message.

User can according to the following prompt message to operate device and set country code.
When Country code is set successfully, the following page will appear:

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3.3 Tips
Tips Online will grab some data (Product Name) from Lenovo site through API for Lenovo and Moto
Device. It will display the popular Lenovo smart phone, Lenovo tablet and Moto smart phone at bottom.
User also clicks the popular device to view the device’s solution.

After input device name and then click search icon, it will match the solution information for input device.

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User can search the solutions by inputting keywords.

User can filter the results by select the filter conditions.

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User can click one solution to view the detail solution information.

3.4 Forum
Click the “Forum” plug-in button:

Once loading is completed, the following view will appear. User can browse Lenovo’s official forum here.

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3.5 Moto Me
Click the “Moto Me” plug-in button:

It will display same view with “https://www.messenger.com” website. The page loading is completed, the
following view will appear:

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User can log-in it by Facebook’s account. After login account successfully, the following view will appear.
User can get the help via communicating with Motorola Support.

3.6 Download Center

All downloading resource including ROM package and Country code package will be added to “Ongoing”
page. User can click pause icon, the pause icon will become to start icon and the downloading resource will
be stopped. User can click start icon to restart to download resource. User can delete icon to delete the
downloading or pause resource.

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All downloaded resource will be moved from “Ongoing” page to “Complete” page. User can delete the
downloaded resource by clicking the Delete icon. User can click “Download Location >>” option to enter
the storage path.

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