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University of Nueva Caceres City of Naga S/Y 2019-2020 College of Business and Accountancy

The document is a survey from students at the University of Nueva Caceres regarding compliance with Republic Act 10909, also known as the No Shortchanging Act of 2016, in establishments in Naga City. It contains questions to assess awareness of consumer protections, effectiveness of rules and regulations, information dissemination efforts, readiness and attitudes of consumers, penalties for non-compliance, and the extent establishments comply with the law. Respondents are asked to provide demographic information and rate statements on awareness, factors affecting implementation, and compliance.

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jeffrey rodriguez
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291 views3 pages

University of Nueva Caceres City of Naga S/Y 2019-2020 College of Business and Accountancy

The document is a survey from students at the University of Nueva Caceres regarding compliance with Republic Act 10909, also known as the No Shortchanging Act of 2016, in establishments in Naga City. It contains questions to assess awareness of consumer protections, effectiveness of rules and regulations, information dissemination efforts, readiness and attitudes of consumers, penalties for non-compliance, and the extent establishments comply with the law. Respondents are asked to provide demographic information and rate statements on awareness, factors affecting implementation, and compliance.

Uploaded by

jeffrey rodriguez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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University of Nueva Caceres

City of Naga

S/Y 2019-2020

College of Business and Accountancy

Good day!

We are the CBA students of the University of Nueva Caceres doing


a research with the title “Compliance of Establishments in Naga
City on Republic Act 10909” as a requirement in our Financial
Research subject. We would like to ask your help and time in
answering questions related to our study. Your input will be a
great help to our study.
Thank you very much!

I. DEMOGRAPHIC PROFILE
Name (Optional): Age
Address: Occupation:

II. Awareness
Protection of Consumers
Please indicate your level of awareness which each of these
statements. Check your answer based on the following levels.
4- Highly aware 3- Moderately Aware 2- Less Aware 1- Least Aware

Questions Level of Awareness


4 3 2 1
Protection of Consumers

1. Consumer protection from


their right to demand exact
exchange
2. Protection of complaints
from revealing his/her personal
information to complained
establishment
3. Protection of complainant
from harassment by the
management of the complained
establishment
Institutionalization of Product

1. Implementing rules and


regulations with regards to no
shortchanging to all
establishments
2. Effectiveness of the rules
and regulations
3. Imposing certain duties
and responsibilities to
establishment
Information Dissemination

1. Publication of IRR and


putting a copy in the internet
for the access of consumers
2. Accessing the website of
Official Gazette of the
Philippines
3. Use of Newspaper headline
section to reform public of IRR
Readiness for Consumers

1. It can just be ignored


because it’s just a small amount

2. Don’t have enough


knowledge on where to go for
complaint

3. Complaining is a waste of
time

Penalties

1. First offense, a violator


shall be fined five hundred
pesos (P500.00) or three percent
(3%) of the gross sales
 Second offense, a
violator shall be fined
five thousand
pesos(P5,000.00) or five
percent (5%)of the gross
sales

2. Third offense, a violator


shall be fined fifteen thousand
pesos (P15,000.00) or seven
percent (7%) whichever is
higher, and the license to
operate of the business
establishment shall be suspended
for three (3) month
3. Fourth offense, a violator
shall be fined twenty-five
thousand pesos (P25,000.00) or
ten percent (10%) and the
license to operate of the
business establishment shall be
revoked

(https://www.dti.gov.ph/media/advisories/10040-
irr-of-republic-act-no-10909-no-shortchanging-act-
of-2016)

III. Factors that affect the Implementation

Please check (/) your answer based on the corresponding statement below.

Questions Yes No
Internal

1. Difficulties of coins
2. Not giving policies
3. Cashier or employee are not aware of Republic
Act
External

1. Customer are not interested of coins or


change
2. Government- Properly implementing law
3. Compliance of proper disseminating
information

IV – Extent of compliance
Please check (/) the statements based on the rate below.

Questions Strongly Agree Neutral Disagree Strongly


Agree Disagree
1. Consumers lack of
knowledge
2. Considered as
waste of time
3. Realization that
it has a big
impact to them as
consumers
4. Customers are
always adjusting
for inconvenience
5. The right of
consumer to
complain

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