Nia

Wilson
CASE MANAGER

PERSONAL PROFILE WORK HISTORY

The
I'm an experienced case manager with a background in
Alliance, Houston, TX
recruiting, community outreach, mental health and
 
customer service. My Goal is to secure a long term position
Disaster Case Manager, 08/2018 - Present
where I can utilize my education, training and professional As a Case Manager, I  plan & conduct outreach events each month in an effort to

experience to facilitate the mission and goals of a growing recruit new clients and provide them with a wide variety of disaster recovery client

organization. services. This includes assessments, supportive services, relocation assistance, home

repairs, temporary lodging, financial assistance, advocacy, and the development of

long-term disaster recovery plans. I also maintain a detailed organized schedule

and documentation of all client interactions on a daily basis.

HIGHLIGHTED SKILLS  

Employment Counselor, 10/2017 - 08/2018

- Recruitment Skills
My goal as an employment counselor was to identify and develop employment
- Critical Thinking
opportunities for Refugees, Political Asylees, Cuban Parolees, SIV’s (Special
- Interpersonal Skills
Interest Visa) and VOT’s (Victims of Human Trafficking) by meeting with HR

- Resume Writing departments and managers to identify the perfect candidate(s). I also recruited

- Leadership Capabilities employers in the community who were open to providing refugee clients the

- Customer Service opportunity to interview for jobs and the potential to be hired all while

- Technical Writing simultaneously recruiting for new clients as well. Lastly, I prepared clients for

interview questions, created and edited their resume, and helped them to pick out
- Advocacy Skills
business professional clothing as an effort to get and retain the job they have
- Youth Monitoring
applied for.
- Computer Skills
 
- Basic Website Design
Volunteer Coordinator VISTA, 07/2016 -07/2017
Responsible for recruiting, training, and managing volunteers of the agency.

CONTACT INFORMATION Successfully built a rapport with each department manager and director as a way

to develop a tailor made opportunity description that would attract the perfect

Houston, TX 77042 volunteer. Aside of this, I also establish working partnerships with other

Email:  niawilson49@gmail.com organizations and businesses as necessary.

 
Phone: 601.631.4628
Mental Health Associate, San Marcos Treatment Center
www.learnnia.weebly.com
11/2014 - 05/2015

Ensured constant supervision of assigned patient population for youth ages 5-13

PREVIOUS EDUCATION years of age at all times. Consistently wrote accurate, clinical and administrative

documentation as directed. Managed physically aggressive and self-abusive

Texas State University behavior utilizing the Nonviolent Crisis Intervention (CPI) program.

Completed: May 2016  

Bachelor of Science in Applied Sociology minor in Psychology Call Center Representative, Windy City Call Center         
  10/2013 - 08/2014 

Navarro College I Answered inbound and outbound calls related to recruitment for higher education

institutions. Additionally, I assisted in maintaining the call center's database by

Completed: Aug 2013
entering and updating caller’s information as needed and kept equipment
Associate Science in Psychology
operational by following established procedure and reporting malfunctions.

AFFILIATIONS &
Internship

Community Outreach Coordinator, Office of Community Relations

ACCOMPLISHMENTS 1/2016 -05/2016

·       Maintained outreach and recruitment for The Office of Community Relations events

AmeriCorps VISTA Member since July 2016 and activities. Conducted a variety of outreach activities that involved both youth

Sigma Gamma Rho Sorority Inc. Member since May 2015 and adults on campus and in the San Marcos community. Developed a plan to

Re-Chartered the Mu Phi chapter of Sigma Gamma Rho Sorority Inc. at Texas Identify unmet community needs and university resources to fill them.

State University

 Became president of the Mu Phi chapter of Sigma Gamma Rho Sorority Inc. at

Texas State University from May2015-May 2016.

As president, I oversaw current members and recruitment for new members. I also

created and edited all chapter by-laws and influenced any business decisions

that needed to be made for the chapter and chapter members.