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Pelayanan Minimalrumah Sakit. Jakarta

This document contains references to several sources related to waiting times and quality of service in healthcare settings. Specifically, it references standards for minimum service quality in hospitals in Indonesia, studies on patient satisfaction and wait times in ambulatory care, education on health in Indonesia, time spent on outpatient visits in the US, waiting times for coronary artery bypass surgery in New Zealand, and waiting times for cancer surgery in Ontario, Canada. It also includes references on quality of healthcare services, public management, customer service ethics, and regulations on public service management and citizen satisfaction surveys in Indonesia.

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21 views2 pages

Pelayanan Minimalrumah Sakit. Jakarta

This document contains references to several sources related to waiting times and quality of service in healthcare settings. Specifically, it references standards for minimum service quality in hospitals in Indonesia, studies on patient satisfaction and wait times in ambulatory care, education on health in Indonesia, time spent on outpatient visits in the US, waiting times for coronary artery bypass surgery in New Zealand, and waiting times for cancer surgery in Ontario, Canada. It also includes references on quality of healthcare services, public management, customer service ethics, and regulations on public service management and citizen satisfaction surveys in Indonesia.

Uploaded by

linzar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Kemenkes No Nomor 129/ Menkes/SK/II/2008Tentang Standar


Pelayanan MinimalRumah Sakit. Jakarta.

Grant, B., & Hamilton, J. (2006). A Welcome Link for Patients Who Are Waiting. The
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Notoatmojo. (2005). Pendidikan Kesehatan. Jakarta: Rineka Cipta.

Louise, B. R., Ibuka, Y., & Carr, D. (2008). How much time do patients spend on outpatient
visits?: The american time use survey. The Patient, 1(3), 211-22. Retrieved
from https://search.proquest.com/docview/225163286?accountid=17242

Seddon, M. E., French, J. K., Amos, D. J., Ramanathan, K., & al, e. (1999). Waiting times
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(2001). A snapshot of waiting times for cancer surgery provided by surgeons affiliated with
regional cancer centres in Ontario. Canadian Medical Association Journal, 165(4), 421-425.

Wiyono. (2000). Manjemen Mutu Layanan Kesehatan, Teori, Strategi dan


Aplikasi. Surabaya: Airlangga Perss.

*Hardiansyah. 2011. Kualitas Pelayanan Publik, Yogyakarta: Gaya

Media

*Tangkilisan, Heser Nogi S. 2005. Manajemen Publik, Jakarta: PT.

Gramedia Widiasarana

*Kasmir, 2005, Etika customer service,Jakarta: Penerbit PT. Raja

Grafindo persada

*Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 81 Tahun

1993 tentang Pedoman Tatalaksana Pelayanan Umum

*Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 16 Tahun

2014 tentang Pedoman Survei Kepuasan Masyarakat

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