SUMMER INTERNSHIP REPORT

ON

MARKETING STRATEGIES

at

LG ELECTRONICS INDIA PVT LTD

Submitted in partial fulfillment of the requirements for the award of MBA degree

Submitted by:
MOHIT SINGH
MBA
Batch – (2016 - 2020)
Roll No.: 160242017

Under The Guidance Of:

MR. SACHIN KUMAR
(ASSISTANT MANAGER-CORPORATE & KEY ACCOUNT)
 SCHOOL OF BUSINESS STUDIES
SHARDA UNIVERSITY, GREATER NOIDA-201306

TO WHOMSOVER IT MAY CONCERN

This is to certify that MOHIT SINGH, a student of Sharda university,Greater
Noida, undertook a project on “MARKETING STRATEGIES OF LG
ELECTRONICS INDIA PVT LTD MARKET STRATEGIES OF LG
ELECTRONICS INDIA PVT LTD. from 27/05/2019 to 31/07/2019.

Mr. MOHIT SINGH has successfully completed the project under the
guidance of Mr./Ms SACHIN KUMAR. He is a sincere and hard-working
student with pleasant manners.

We wish all success in him future endeavour.

Signature with date

(SACHIN KUMAR)
(Assistant Manager – Corporate & Key Account)
(LG Electronics India Pvt. Ltd.)

ACKNOWLEDGEMENT
I express my sincere gratitude to my industry guide Mr.SACHIN KUMAR,
(Designation)Assistant Manager – Corporate & Key Account, (Company) LG
ELECTRONICS INDIA PVT LTD, for his/her able guidance, continuous support
and cooperation throughout my project, without which the present work would not
have been possible.

I would also like to thank the entire team of LG ELECTRONICS INDIA PVT
LTD, for the constant support and help in the successful completion of my project.

Also, I am thankful to my faculty guide Prof./Mr./Ms.____________ of my

institute, for his/her continued guidance and invaluable encouragement.

.
Place: Signature of the candidate
Date: Name: MOHIT SINGH

TABLE OF CONTENT

Chapter Particular(s) Page No.

1) Objectives of Project 4
2) Industry introduction 5-6
Company Introduction
3.1 Origin & growth
3.2 LGE Growth Chart
3.3LG Electronics India (PVT.)Ltd
3) 3.4 Logo Concept 7-20
Marketing Strategy
4.1 Product Policy
4.2 Brand Positioning
4.3 Product Differentiation
4.4 Packaging
4) 4.5 New Product Development Policy 21-30
Product &Features
5.61 Color TVs
5.62 Refrigerators
5) 5.63 Washing Machines 31-40
6) Pricing Policy 41-46
7) Promotion 47-48
8) Distribution 49-55
Advertising & PR
9.1 Advertising
9.2 Sales Promotion Campaign
9.3 Advertising Strategy
9) 9.4 Public Relation 56-70
10) Analysis 71-73
11) Research methodology 74-79
12) Limitations 80
13) Conclusion & Recommendation 81-82
14) Appendices 83-85
15) Bibliography 86
 OBJECTIVES OF PROJECT
1) To understand the marketing and advertising strategies of LG Electronics
India (Pvt.) Ltd

2) To analyze their strategies and its effect on the corporate profile of the
company.

3) To compare the strategies of LG Electronics India (Pvt.) Ltd with its

competitors and to analyze its strengths.

4) To realize the role being played by advertising and promotion on the sales
volume of the company.

5) To understand the future trends in advertising and marketing in LG

especially electronic segment.

6) To Analyse the Advertising and Marketing strategies of competitors.

 CONSUMER DURABLE
INDUSTRY
(INTRODUCTION)
The past year can be characterized by the stiff competition for the mind space of
the Indian consumer. Most of the multinational companies launched their latest
products in the Indian market and the Indian companies were not found very far
behind on this front. Past year also saw deals that were structured keeping in mind
the changing buyer profile. Industry’s perception of the Indian consumer durable
market in terms of volume and product attributes has refined over a period of time.
It is not necessary that the products that have been a great success outside the
country will continue to perform well on Indian soil. Indian consumer looks for
value for money in these products apart from some peculiar product attributes.

Decline in the economic growth of the

country had a negative impact on almost all of the
industries. Consumer durable was not an exception to this. But in FY02the industry showed
better performance, as per CII's latest ASCON Consumer durables Industry Survey for the period
April-June 2002 over April-June 2001 has indicated an excellent production growth in the
consumer durables sector. The production growth, according to the survey, has followed an
increase in steady demand in the domestic and export markets..

Some of the characteristics of the Indian consumer durable market are listed
below:
 Since the prices of most of products are in multiples of an average person’s
monthly salary, there is a hierarchy of purchase, with the market being price
 sensitive. Correspondingly, any change in government policy regarding levies,
import duties and such, can cause considerable shifts in demand along different
segments; these policies also affect the total domestic demand.

While brand loyalty is an important consideration for consumers, purchases are

greatly influenced by dealers, making a widespread dealer network, a critical factor
for success. Hence a wide range of products covering all or almost all segments,
would provide a manufacturer with economies of scale in distribution as well as
enable him to provide strong after sales service support.
 Players to attract the consumer incur heavy promotional expenditures. With the
entry of many MNCs in the industry offering a large number of brands and range
of models jostling for shelf space, wholesale and dealer margins have become
important in order to retain dealer interest in pushing the product. Some
companies have been offering dealers expensive gifts and even travel abroad.
 Given the fact that the basic designing of products has plateaued, in order to retain
consumer interest, companies are left with the option of introducing newer features
and better technology, which enhance visual appeal, performance and convenience.
Demand has become technology driven.
 Inspite of owning strong brands and well-developed dealer networks, Indian
companies have been forced to revamp strategies in the face of the aggressive
marketing launched by the MNCs which possess the financial clout to operate on
the thinnest of margins. An outcome of those Indian companies such as BPL and
Videocon are diversifying into areas such as power and telecom.
 Large volumes and small margins characterize the industry. Thus cash flows are
very important. A typical feature of the industry is the occurrence of high levels of
receivables and loans. In a high interest rate scenario, companies face a liquidity
crunch and along with a slump in demand, face a build up of inventories.

LG – Origin & Growth of the Company

The US $ 73 billion LG group is one of the world’s top conglomerates today,

having established its supremacy in diverse field ranging from electronics,
chemicals, etc., to trade and services. The LG group was born as ‘Lucky
Chemicals’ in 1947, a pioneer in the fledging chemical industry. With a pioneering
sprit, Founder Chairman In-Hwio Koo planted the seed of industry in a barren
land. The seed grew into a dream factory for hope. During the 1950’s amidst the
ruins of the Korean War, the ‘Lucky’ brand emerged as the representative brand of
Korea, often dreams and joy to the impoverished Korean economy.

LG was the first Korean Company to make cosmetics and to enter the synthetic
resins industry. LG established ‘Goldstar’ in 1958, opening the door to the
electronics industry in Korea. Goldstar was the Korean manufacturer to produce
radios. It also produced the first electric fan and B/W television. In1960’s with the
launch of a national economic development plan LG emerged as the leader of
Korean industrial growth.
In the beginning of the 1970’s after passing of the founder/chairman In-Hwio Koo,
Cha Kyung Koo took over as Chairman. Under his able leadership, in a decade LG
established more than 20 siste4r companies & school, increased its sales by 36
times, its export by 90 times and confirmed its place as Koreas leading business
group. In particular it opened an R& D center, the first Korean Company to do so,
which served as backbone for strengthening LG’s international competitiveness.

By mid-eighties, LG grew into a leading comprehensive chemical company. It

expanded its electric and electronics business, advanced into the information and
communication sector, expanded its resources and materials business, promoted the
growth of the industrial electronics and component electronics industries
strengthen its finance, construction, distribution and service business and expanded
its none profit business and sports sponsorship; all of which contributed to
enhancing the image of LG group.

LG’s period of first change came and the late 1980’s innovation became the key
word in every aspect of management and LG began to change to a quality –
oriented management, and opted a new management philosophy of ‘Creating
Value for Customer’, Management Respecting Human Dignity’. The corporate
name was changed to LG Electronics in 1995 as part of an effort to make the
company a major player in world markets.

“Goldstar” brand product sales in 1996 came to US $ 9 billion, which ranked one
of the top electronics industries in the world. LG is known by consumers in more
than 171 countries for offering products that deliver ultimate satisfaction.

Along with the new corporate mission, LG electronics has been reborn. The
organization remains youthful and vibrant. Building a better future for customers is
the top priority and the company is going top gear to make the “better future” a
reality. The new corporate name and identity will continue to offer full satisfaction
to customers around the world and will come to symbolize “The face of the
future”.

The management philosophy – “We create value for our customers through
management based on esteem for human dignity”.

The products manufactured internationally cover Multimedia players, Video/Audio

products, Home Appliances, Information Systems products, Communication
devices, Display products, Magnetic Recording Media and Electric Electronics
parts and components. Heavy investments are being made in the next generation
and environment friendly pro0ducts. By the year 2000 at least 8 % of total
revenues will be put back into research & development (R&D).

In the succeeding years, LG diversified into electronics, oil-refining, construction,

biotechnology, semiconductors, finance and even fashion. LG adopted the new
name and corporate identity in 1995 from the company's two foremost brands,
Lucky and Goldstar.

Today it has 114 subsidiaries with more than 300 offices and 120,000 members
constantly enhancing the LG global family strength. LG envisages bringing the
cheery face to every home across the globe.

MULTIMEDIA
DIVISION HOME APPLIANCE
DISPLAY DIVISION 
The LG Electronics, Korea splits its business into Drive
 TV
CD-ROM three divisions. TheseDIVISION
are,
 DVD-ROM Drive  Air conditioners
 Digital TV  CD-RW Drive  Refrigerator
 Monitor  VCR  Microwave oven
 CPT LG ELECTRONICS  DVD(Business
Player Divisions)  Washing machine
 CDT  Notebook PC  Dish washer
 PDP  PC camera  Vacuum cleaner
 Components (DY,  Audio  Compressor
FBT, MGT)  Security system
 Banking automatic
system
LGE Growth Chart
Foundation Period
‘50s 1958 Goldstar was established.
1959 Developed & produced Korea’s first radio.
‘60s 1960 First Korean company to manufacture electric fans.
1962 Became Korea’s first exporter of consumer electric (radio) to
the U.S.
1965 Developed & Produced Korea’s first refrigerator.
Growth Period
1966 Developed & produced Korea’s first Black & White TV.
1967 Developed & produced Korea’s first room Air-conditioners.
1968 Developed & produced Korea’s first washing machine.
‘70s 1970 Developed Korea’s first multi key-phone system.
1975 Established Korea’s first private R & D Center
1976 Developed color TV
1977 Established its Korea’s first overseas sales subsidiary in the
U.S., Goldstar Electronics International first Korean Company
to record US $ 100 million in exports.
Globalization Period
‘80s 1980 Established a sales subsidiary, Goldstar Deutschland in
Germany.
 1981 Establishes Korea’s first production subsidiary, Goldstar
America, in the U.S.
1984 Established an R & D subsidiary in the U.S.
1985 Established local sales & production subsidiaries in Germany,
China & Japan.
Innovation Period
1987 Established sales subsidiary in the U.K. Floated Euro
Convertible bond issue for US $ 30 million.
1988 Established production subsidiaries in the U.K., Thailand,
Mexico & the Philippines.
‘90s 1990 Established production joint ventures in Italy, Indonesia
& Egypt.
1991 Established R & D centers in Germany, the U.S.A & design
center in Ireland. Made a capital investment in Zenith
Electronics Corporation of the United States & agreed to joint
development of HDTV. Floated Euro bond issue for US $ 70
million.
1992 Acquire Goldstar Electric Device.
1993 Established a sales subsidiary in Hungary, joint venture in
China & Indonesia.
1994 Developed the world’s first CD-1 digital Video player.
Listed GDR on the Luxembourg Stock exchange in 1994.
Acquire Goldstar Telecommunication Co. to strengthen its
multimedia business change its corporate name to LG
Electronics Inc.
Listed GDR on the London Stock Exchange on Sep. 19, 1995.
1997 Established sales subsidiary in India.
 Set a fully-fledged plant at Greater Noida, Uttar Pradesh for its
production.

LG Electronics India (Pvt.) Ltd.:

LG Electronics India Ltd. (LGEIL) is wholly owned subsidiary of LG Electronics,
South Korea. It was established in January 1997 after clearance from the Foreign
Investment Promotion Brand (FIPB). The Indian subsidiary has recorded a
cumulative turnover of Rs 5000 crore in India in a period of four and a half years,
ever since its inception in May 1997.
LG’s Motto: “We put people first”.
In the past five years, India has attracted a number of multinational companies to
invest in the country, offering a plethora of choices to the Indian consumers. Thus,
the consumers seek International brands that offer value for money as well as a
high standard of service. LGEIL ceaselessly strives to be responsive to consumer
needs, desires and habits. Today, LGEIL is regarded as one of the top consumer
electronic companies in India (ORG-MARG Survey). LGEIL has 18 company-
owned and 40 authorized service centres across the country where the service
engineers are available twenty-four hours throughout the week.
The company is envisioning a total investment of US $ 289 million (Rs.1040
crores) over the next 9 years which will give it a major manufacturing presence in
India in a range of white and brown goods as well assign a range of electronics
component by 2005. Along the way, the company plans to export products worth $
100 million in a ten year period starting from the commencement of mass product
in India to manufacture compressors, fly back transformers, motors and deflection
yokes. It also has a plan to invest 25 % of its equity to the Indian public or to an
Indian investor after five years of operation.
After setting up of LG Software Center in Bangalore in 1996, LGE also will set up
an “In house R & D and HRD Center” in India not only to train the Indian
employees, but also to serve foreign employees of LGE in South East Asia and
Northern Africa

In a recent survey of "India's Most Admired Marketing Companies" carried out

by India's most popular Advertising & Marketing Periodical, A&M, and one of the
largest Market Research Organizations, ORG - MARG, LG Electronics was
placed at No. 11 in the category of the Most Admired Durable Companies.

Amongst the Consumer Durable Companies, LG was placed 4th after BPL (No.2),
Godrej (No. 7) and Baron International (No.8). It however had the top most
ranking amongst the Multinational Consumer Durable Companies and has been
one of the greatest debuts of the year. In the survey, LG has been admired for its
impressive products and smart launches.

LG has had an impressive debut. LG ranks 3rd in Advertising amongst Consumer

Durable Companies after BPL and Philips. On the parameter of Product
Differentiation, LG ranks 2nd (after BPL) because each of its products are custom
tailored designed to meet specific customer requirements / preferences. The intra -
industry analysis proves that Samsung, the Korean contender of LG, has ranked
lower than LG in almost all categories / parameters - advertising, product
innovation. Product differentiation, distribution and after-sales service.
 OVERALL MARKETING EXCELLENCE

02 08 11 12 18 29 33 36
BARON
INT'L

B
BPL

PHILIPS

SAMSUNG

P
V'CON
LG

L
ONIDA

PANA
S

7.23 6.77 6.51 6.48 6.26 5.99 5.42 4.93

Unique Culture Build up:

To become a winner organization, LG believes into have a unique culture.
 Code of conduct
 Code of ethics  Melt in & work out
Courteous  Happy calls  LG Parivar
 Birthday celebrations
 Meetings
 Behaviour & attitude
 Pizzabook
meetings
 Special programs

Boundaryless
 Empowering

 Suggestion scheme
 Fresh board
 Pizza lunch
 Delegation of power with
budgets
 Standing meeting

Tools for Building Culture:

 Exit interviews
 Customer satisfaction survey
 Organizational Diagnosis

Competition:
The consumer durables market size is RS. 9,500 crores in 1999. It is divided in to
two segment i.e., consumer electronics & white goods industry. The market is too
competitive. And above 30 players are serving in the business. Some of them are
global leaders like Sony, Samsung etc. And some of them are local leaders like
BPL, Godrej etc. LG is the new entrant in the market, and its market share was 2
% in 1997 & it’s tremendously rise to 7.5 % (projected) in 1999. Its all because of
its technological excellence, high quality products effective advertising &
competitive marketing strategies. In the CTV segment BPL and Sony are the main
competitor of LG. Just like in the washing machine IFB & Whirlpool, in air
conditioners Videocon, in refrigerator Godrej and in microwave ovens Kenstar is
the competitor of LG.

Sales Turnover:
LG’s Turnover, in Rs.Crores
Market Share:
The market share of various products of the company’s are:
Performance in 2001

Category% Growth(2001) MarketShare MarketRanking

CTVs 27% 12% No.3
FFRef 18% 19% No.2
(No1in300Ltr)
DCRef 15% 9%
(Projected)
No5
AirConditioner 18% 26% No1
Fully-Automatic
Washingmachines 8% 11% No1
Semi-Automatic
Washingmachines 5% 23% No 1 in 6 kg
andabove

 Overall market share:

Plant Location & Capacities:
In the first phase of investment, from 1998 to 2001, the company has invested US
$ 100 million (RS. 500 Crores) to establish manufacturing facilities in Greater
Noida. The facility has started production since April 1998. LGEIL would achieve
market leadership through investments in innovative technology and a strong
knowledge base. LGEIL plans to set up a "high-tech " R&D and HRD Centre" in
India to constantly enhance the knowledge and skills of the Indian and Overseas
employees. The production capacity of its plant is given below:

PRODUCTS UNITS (PER YEAR)

COLOUR TELEVISIONS 6.5 lakh
SEMI-AUTOMATIC WASHING 2,00,000
MACHINES
AIR CONDITIONERS 1,00,000
REFRIGERATORS EXTERNALLY SOURCED

From its production base in India, the company plans to export products worth
$100 million in a 10 year period starting from the commencement of mass
production in India, making India an export base for the region.
Under the first phase of its investment program, the company has so far put in $ 60
million for setting up facilities to produce seven lakhs colour televisions, four lakhs
refrigerators, two lakhs washing machines, one lakh air conditioners and five lakhs
microwave ovens per annum. The company is going to invest approximately $ 15
million in order to set up production facilities for fully automatic washing
machines and refrigerators at its plant.

Logo Concept
Identification Of The Symbol Mark
The symbol mark which represents the “Face of the future”, incorporates five
concepts and sentiments of the world, future, youth, people and technology.
The circle with the letter “L” and “G” symbolize human being are the most
important aspect of business and expresses the resolution to do best to
maintain close ties with customers and to ensure their satisfaction. The red
color reinforces an image of warmth and familiarity with global customer and
highlights LG’s challenge to become a world class company.

LG’s symbol marks the most important element of the corporate identification
system. It is a representative symbol of the LG throughout the world. The symbol
creates a unified mental image of LG necessary in international communication. It
is the “Face of the future”. It incorporates five concept and sentiments.
The World, the Future, Youth, Humanity and Technology

LGE: Becoming the Best Global Company:

Picture of the Future: During his New year’s address in ’97, President Koo
announced that LGE’s new vision was to establish its future image as the “Best
Global Company” through the realization of the “Leap 2005” vision.

Qualitative
- Build a brand reputation for total satisfaction create more comfortable,
convenient home.
- To achieve sales of US $ 78 billion and a profit rate of 6 % by 2005, the year
when the “Leap 2005” vision is finally released.
- To promote its image as a brand renowned for maximum customer satisfaction
by providing the most courteous service, the quickest response to customer
needs, and products and services of the highest quality.

LEAP 2005 – A Vision For The Future

LG 's millennium vision is to establish it's corporate image as the best global
company. In the new era LG intends to compete in the international market with a
global mindset and render ultimate satisfaction to the consumers employees and
shareholders worldwide.
Vision
 To be the best global company

Philosophy
 Compete in the International Market with a Global Mindset
 Maximize value for customers, Employees and Shareholders
 Pursue the best in the class through Management by Principle
 Contribute to society through good “Corporate Citizenship”
 LG’s Marketing Strategy:
‘Brands that speaks for
itself ’

LG has developed a unique strategy to attract customers to its CTV in order to

differentiate itself from its competitors. The company is very clear about their
target market and their approach will most certainly get them the
response they are looking for.

Unlike other players, the brand name very clearly signifies the kind of customer it
is designed for.

LG had introduced a CTV named ‘Golden EYE Flatron (CT-29Q10ET)’, which offers a
great deal of functions at a competitive price. It has all the functions that a professional always
on the move would require to execute his all functions with ease.
 PRODUCT
LG Electronics has been the leader of the Korean electronics industry for forty
years. On the basis of its technological prowess the company making high-end,
future-oriented products including such sophisticated electronic home appliances
as intelligent air conditioners, washing machines, microwave ovens, refrigerators,
VCDs and top-notch display devices as digital TVs and color picture tubes.

Product Mix & Product Line:

LG Electronics product mix constitutes 2 product lines i.e., consumer electronics &
home appliances (white goods). In the product line of consumer electronics, LG
has two items/products like, CTV & VCD. In the product line of white goods, LG
has four products i.e., Refrigerators, Washing Machines, Air Conditioners and
Microwave Ovens. All this products are branded products and comes under the
classification of specialty goods.

Product Ranges:
LGEIL has introduced its wide range of products to the Indian Consumers and has
successfully carved a niche for itself. LGEIL's success story is a result of its
investment in cutting-edge technology and its relentless efforts to bring home the
smiling face.
In May, 1997 the company launched in Delhi, ten models of color television
ranging from 14 inches to 29 inches, eight model of large capacity refrigerator
ranging from 320 liter and to 650 liters and three models of washing machine
ranging from 5.5 kg to 10 kg and subsequently launched the same in Chandigarh,
Lucknow, Jaipur, Mumbai, Pune, Calcutta, Ahmedabad, Indore, Bangalore,
Chennai and Hyderabad.
LG Electronics believes it will establish itself as the best consumer Electronics
Company in India. Within a short span of twenty-six months, LGEIL has
successfully introduced twenty-six models of color television (ranging from 14 -
60 inches), fourteen models of large capacity refrigerators (ranging from 175 - 890
liters), seven models of washing machines (ranging from 5.5 - 10 kilos), nine
models of air-conditioners, three models of microwave ovens and two models of
VCDs.

These entire products bear the LG brand name, which the company has decided to
change from its previous brand “Goldstar” around the world starting from 1997.

Product Policy:
 Technology Driven: -
LG electronics has reinforced R & D activities in higher digital technology to get
to the global digital market with smart commodities. LG sharpened the
competitive edge of it Digital TVs and PDPs, among other up-and-coming
products. It is also channeling on its energy and resources into R&D in electronic
tubes, optical-storage devices, and air conditioners to roll out “champion
products”. LG lavish over 6 % of total revenues on R&D every year. To deliver
better products and performance, the company nurture capable employees, to
obtain revolutionary products, and encourage R&D achievements with diverse
incentives.

LG adopted an ambitious strategy, TL 2005, which aims at unique high-tech goals

in selected core competencies. LGE’s profit-oriented performance will be backed
by energetic R&D activities over the long haul. Bringing in futuristic technologies
earlier than anyone could expect is the way to take the lead. R&D based TL 2005
looks ahead to yet-to-be-invented technologies and sensational products.

 Features Driven: -
LG develops and updates of products after knowing the changing needs of the
customer. LG develops it products on two bases – either they change the
functioning pattern of the product or they substitute or add new features to it. LG
Golden Eye is a glaring example of product updation on the basis of feature. After
updating the product features LG sub-brand the product on the basis of famous
incident or name of the times. LG golden eye was updated at a time when the
famous Bond movie Golden Eye was making news.

Branding Strategy:
A brand is a name, term, sign, symbol on design, or a combination of them,
intended to identify the goods or services of one seller or group of sellers and to
differentiate them from those of sellers and differentiate from those of competitors.
LG Electronics has a high level of brand awareness, which provides some
advantages to it. They are,
 The company can charge a higher price than its competitors because the brand
has higher perceived quality.
 The company can more easily launch brand extensions since the brand name
carries high perceive value.
 The brand offers the company some defense against fierce price competition.

LG Electronics branding it’s products according to the “company trade name

combined with individual product names”. For example, LG Sampoorna, LG
Golden Eye, LG P N System, LG Health Air System etc. The sign of the logo is
used on every product.

Brand Positioning:
LG Electronics has established a strong brand name standing apart in the consumer
mind. Its brand awareness has soared in the recent past and LG was awarded the
best marketing MNC title by A & M (Advertising & Marketing) in 1998 and also
in 1999. According to a survey carried out by Business World, LG was featured
amongst the top 100 most respectable companies in India, and LG is the only
consumer durable company to be featured in the list. And LG is the first company
to have leapfrogged ahead, from 273rd position last year to 86th position this year,
while other consumer durable companies have rather shown signs of slipping in
their ranking. What LG have scored high on is ethical conduct, for which its
parameters are very well defined, and on quality leadership/personnel, innovation
and future prospects. This out come is a major break through for LG.

Brand Strength:
The analysis where LG stands in consumer’s mind has thrown up interesting
findings. The analysis was done on LG’s CTVs, refrigerators & washing machines
with leading brands in the categories on four parameters recall level,
recommendation inclination, status connotation and product differentiation.
According to the analysis the following findings are evolved:
 In CTVs LG ranks alongside Sony as a status symbol. It also leads on
willingness to recommend (along with Sony & BPL), and product
differentiation. On spontaneous recall, BPL and Videocon lead. But LG is at
the next level along with Sony, Onida & Samsung.
 In refrigerators, Godrej leads by are on spontaneous recall. But on willingness
to recommend LG is the leader, and so too on status & product differentiation.
 In washing machines LG doesn’t lead on any parameter. On spontaneous recall
willingness to recommend and status connotation the leader is BPL, while
Whirlpool leads on product differentiation.

In relatability (recommendation inclination) LG is quite high despite the higher

prices, which means that the consumer think very highly of it. On knowledge
(awareness), LG is slightly low. After all, in 1997, LG’s turnover of RS. 125 crores
was less than the advertising spend of Videocon & BPL. But across the board on
esteem and differentiation, LG has scored much higher the others. According to
the analysis LG ranked second in the industry (after BPL) on product
differentiation. In fact on the parameter “products are designed to meet consumer
needs, LG gets its highest score. In distribution LG ranked as pretty low, but even
so, it is higher than Samsung and National Panasonic. On overall ranking LG
made a rather high debut at No.11 in the consumer durable’ list, a notch higher than
Philips. But the debut on the year was Akai, which came in straight at NO.8 on the
list of admired durable companies.

Clearly, LG’s brand building efforts have had exemplary success. What the
company needs to do is capitalize on it.

Product Differentiation:
Since, the competition being rising and there are a lot of players in the market, it is
necessary to differentiate the product. By which the consumer’s awareness
increases. The products offered by LG has unique feature, which is genuine to it.
LG differentiates its products in the following way.

Features Differentiation: -
 Quiet refrigerators with cold logic: One of the LG products to be launched in
the near future is the global standard inverter refrigerator, which is based on the
energy optimization theory of Thermodynamic Loss analysis and cutting-edge
inverter technology. LG says the fridge has the lowest energy consumption and
noise level among all refrigerators. The inverter control system is intelligent: it
assesses stored food quantity, frequency of refrigerator door opening and
outside temperature change to run the compressor at the required time and
speed. This ensures efficient energy usage compared with the existing on-off
type refrigerator in which the compressor is turned on/off at set intervals. LG
also offers PN system refrigerator, which is genuine to it. This is the feature,
which is new in the industry.

 Low-noise, no tangle washing machines: LG has launched clutchless turbo

drum washing machines in India. The technology for turbo drum machines
does away with the motor-driven belt or clutch, which transfers power to the
drum or tub. Instead, an inverter motor directly connected to the drum has
independent speed control. This feature was genuine to LG.

 Fresh air-conditioners: The most popular LG air conditioner range has a

Chaos Logic technology, the LG Health Air System Air Conditioner. The air
conditioners vary fan speed, thus simulating natural air currents. They have a
deodorizing filter which resolve unpleasant odors and an electrostatic air
purification unit that traps and get rid of dust particles and germs that can cause
 respiratory problems, keeping the air free of dust, smoke and pollution. This is
the feature, which is unique to LG.

 Peephole television: LG television consists of unique features. For instance

the catchline of its Roving Eye colour television is, Watch till World Cup and
your front door too. This is the first television linked to a door ringer, which
has an in-built view-camera in the front door. When any caller presses the ring
at the door, the television gives beep! And the television screen shows the
caller’s face, even if the door area has low light. Another LG television named
as golden eye technology, which automatically adjusts the picture according to
the room. These are the features, which are genuine to LG and based on it the
company differentiate its products.

Packaging:
Many physical products going to the market have to be packed and labeled. For
some product packaging can play a major role. For LG Electronics the packaging
plays an important role of safely to the products during the transportation and other
selling and distribution activities. The packaging of the company products are
done in such a manner that during moving the product it do not damage the product
in any way.

In the packaging the material used are, paper board, thermocool & thick poly bags.
First the products are covered with thick poly bags so that the product will be
prevented from dust & moisture etc. Then the thermocol, which looks after the
safety aspects of the product physically. The outer most layer of the packaging is
the paperboard. This is of dual use for the product. Firstly, the paperboard
contains the thermocool to its shape and secondly the paperboard contains the logo
of the company, the features of the product and after all the use and handling of the
product, so that the product does not mishandled.
New Product Development Policy:
The new product policy of the company was based on “Six Sigma”, & “TPI 50 and
TDR” programs. Six Sigma programs resulted in better quality, better R & D,
more customer satisfaction etc. It applying statistical measures detects any
shortcomings in quality & promotes better products. It allows no more that 3.4
defects per million items produced, which can be considered as zero defects. Six
Sigma has had double effect of improving both the quality and the cost-
effectiveness of the products.
One of the company’s beliefs is to address the local consumer in a local language,
and in LG innovation is more a policy. The employee chant “TPI 50 & TDR”
which signifies ‘Total Productivity Innovation’ and ‘Tear Down Re-engineering
respectively. In the latter, the employees are directed to tear down all processes to
grassroots and start afresh, using a more logical innovative and less-time
consuming approach. The company is bringing down costs for the future, and
thorough TDR & TPI 50, it expects to create significant profits to the company.

New Product Launches:

The third largest consumer goods company in the country, LG Electronics India,
has just launched eight top-of-the-line home appliances, including two new models
of washing machines, refrigerators, air conditioners and microwave ovens. This lot
completes LG’s promised launch of 25 new products for the Cricket World Cup ’99
season, with in 16 weeks. Equally important, it also effected technology transfer.
 Inverter Refrigerator:
LG Electronics has developed the LG Inverter refrigerator with the world’s lowest
energy consumption and noise level based on the energy optimization theory of
Thermodynamic Loss Analysis and cutting-edge inverter technology.
The Inverter refrigerator is based on an inverter control system. It assesses stored
food quantity, refrigerator door opening frequency and outside temperature change
to run the compressor at the required time and speed. This ensures frequency and
outside temperature change to run the compressor at the required time and speed.
This ensures more efficient energy usage compared to the existing on-off type
refrigerator where the compressor is turned on/off at set intervals.
The refrigerator uses less than half the energy compared to refrigerators from the
same grade group – the lowest on the market. The noise level is 21dB – quieter
than a common recording studio. In other words, extra attention is required to
even be aware of the refrigerator noise.
Research & Development:
LG set its R & D department at which is situated at its manufacturing plant. The
company’s customer oriented performance will be backed by energetic R & D
activities. R & D based TL 2005 looks ahead at yet-to-be-invented technologies
and sensational products that will deliver outstanding permanence for better life.
After Sales Services & warranty of products:

Products & features

Colour Televisions :-

Golden EYE Flatron (CT-29Q10ET):

LG introduces the Golden EYE Flatron, with the world’s flattest colour picture
tube. The world’s first perfectly flat picture tube eliminates image distortion caused
by the curvature of standard TV screens, expanding the effective viewing angle to
a 180-degree maximum. Flatron picture tube technology is acclaimed as being one
step more advanced than the flat screen TV shadow mask technology, used by most
other TV makers. Other benefits such as clearer picture quality and the virtual
absence of eye fatigue have also won accolades from consumers.
Features: Golden eye, Flatron CPT, Multi system, 5-band graphic equaliser, child
lock, auto volume leveller, picture status memory (5 mode), hyper bank, auto
demo, sound status memory (5 modes), surround sound, turbo search, tilt
adjustment, scan velocity modulation (SVM), continuous cathode calibration
(CCC), dynamic focusing (H/V), digital comb filter, zoom/wide viewing format,
Luminance Noise reduction, turbo sound system (DASS : 6 speakers), ACMS +, &
colour transient improvement (CTI).
Golden EYE Swing (CF-29H90TM):
The Automatic swing system permits rotation to the left and right by 15 degree, at
the touch of a button on the remote. Designed for convenient and comfortable
viewing.
Features: Golden eye, automatic swing system, super flat CPT, multi system,
sound retrieval system, surround sound, multi-window (9/4/1) PIP, twin super
woofer system, 5-band graphic equaliser, child lock, auto volume leveller, picture
status memory, comb filter, sound status memory, turbo search, ACMS, De-
Gaussing function, tilt adjustment, auto demo, 360W PMPO, S-band, hyper-band.

Golden EYE Plus (21/20D33E)

Features: Golden eye, turbo search, 3-band graphic equaliser, auto volume
leveller, multi language OSD menu, convenient AV terminal, surround sound,
channel scan, zoom wide (16:9), standard (4:3) viewing format, colour status
memory, child lock, blue & black stretch, 200W PMPO, S-band & hyper- band,
picture status memory, sound status memory, game mode, extra game remote,
balance control, on/off timer.

Roving Eye (C-20F62):

LG introduces Roving Eye Colour Television. The first ever television to have a
door ringer with an in-built security camera. Once put up on the door, the camera
can be connected to the television. Anytime a caller presses the ringer at the door,
the television indicates so through a beep, and a live visual of the caller appears on
the screen. This camera is as effective even in zero light condition. Thus it
provides you with both pleasurable viewing and a sense of security.
Features: Roving eye, turbo search, auto volume leveller, multi language OSD
menu, recall, zoom wide (16:9), standard (4:3) viewing format, system- PAL-B/G
with NTSC playback, frequency synthesizer tuning, 100 program memory, ACMS,
CATV with Hyper-band, picture status memory, child lock, blue stretch, 70W
PMPO, head phone, hotel mode, program edit (skip & swap), quick view, auto
power off, on/off timer, AV-In (front & rear).

HOME CINEMA (PF-43A10):

This is a 43” super screen with a high picture quality projection TV. The
projection TV has three major factors-mirror, screen and CRT (three each for red,
green, and blue). It adopts the way in which three picture tubes cast an image to
the mirror and then the image is projected onto the screen by reflecting against the
mirror, so it can be made into a bigger screen than normal one. The projection TV
is suitable for large places (conference room, lobby, etc) because more people can
watch a giant screen and wide viewing area. Also, it’ll help you to enjoy Home
Cinema at its best.
Features: 43” super large screen, full multi system, picture quality improvement
circuit, CATV with hyper band, multi stereo, 2 tuner PIP, A/V status memory, easy
access teletext, convenient AV terminals, auto voltage 100-270V.

WIDEVISION (WF-32A10TM)
Features: 32” super flat wide (16:9) screen format, super woofer speaker, CATV
with hyper-band, picture quality improvement circuits, multi system, multi stereo
(A2, NICAM), ultra bass booster, convenient AV terminals, guide user interface
OSD.
Refrigerators:

PN SYSTEM Refrigerator:
The PN System comprises the F.I.R. lamp, the Moisture controller and the
Deodorizer. The three work together to counter factors that cause unpleasant
odors, degeneration and staleness of food. Thus, maintaining the natural flavour,
freshness and nutritive value of food. That'’ why PN System refrigerators not only
cool, but also keep food fresh and nutritious…. day after day after day.
Features:
- F.I.R. Lamp: Light emitted from a special ceramic lamp strengthens water
molecule oscillation at its natural frequency through resonance effect, slowing
down protein degeneration by enzymes, keeping freshness and taste for much
longer periods.
- Active Carbon Filter: Effectively absorbs unpleasant odors from onions, stale
milk, etc.
- Moisture Controller: Maintains the humidity at an ideal level, keeping fruits and
vegetables fresh and nutritious longer.
- Environment Friendly: LG has converted its entire 300 lt. frost-free range to
CFC free compressors. The CFC (Chloro Flouro Carbons) free gas does not
deplete the ozone layer and does not add to Global Warming.
- C.A. (Controlled Atmosphere) Circuit: The atmosphere inside the refrigerator is
controlled to maintain natural freshness longer. Palladium (Pd) catalyst and
honeycomb carbon filter resolve ethylene gas, which spoils food and deodorizes
unpleasant odors.
- Z-Deodorizer: A catalytic filter completely disintegrates and deodorizes
unpleasant odors from fish and meat.
PN SYSTEM with Express Cool Refrigerator:
The Express Cool Refrigerator cools much faster than any other refrigerator in its
class. Whenever a new item is placed in the refrigerator, the microcomputer
controlled airflow system concentrates the cold air to the level at which the new
item has been placed. This ensures faster and more efficient cooling of foods.
Features:
- Focussed Cooling System (FCS): When a new item is placed anywhere in the
refrigerator, a built-in neuro fuzzy control system detects the item, and chills it
instantly by concentrating cool air at it. This innovative ‘Focused Cooling
System’ can concentrate cold air and chill individual shelves. It is the best and
most efficient cooling system for refrigerators.
- Super Cooling System: When you want to cool lots of food in a short time ( for
a party for instance), the super cooling system’s Hi-Speed Fan will let out cool
air much faster and more powerfully.
WASHING MACHINES:

LG Fabricare System Washing Machines:

LG brings you the Fabricare System. A distinct principle that helps preserve life of
the fabric. Whenever clothes are rubbed against hard surfaces like agitators to
remove dirt, the fabric wears out. Clothes get tangled and are stretched out of
shape. Excess detergent and improper rinsing makes fabric lose its original feel
and colour.
The Fabricare system has a washing action that creates powerful water currents
and a Water Punch, to give clothes a cleaner, more effective and tangle free wash.
And an improved rinse cycle gets rid of every trace of residual detergent. All this
ensures that your clothes don't fade weaken or lose shape. The fabricare system is
available in a range of washing machines in both Top and Front load models.

The Chaos Technology:

LG brings you the latest technology in washing machines…a result of years of
research, innovation, testing and engineering. An innovation that provides
unsurpassed washing performance and fabric care. The combination of the unique
Water Punch and the extra Pulsators, ensure that your clothes get a cleaner and
more tangle free wash. The Chaos technology gets you optimum performance
from your washing machine, by not only giving you the perfect wash, but also an
economical one.

Tongdori - Washing Machines

LG introduces an advanced new feature to the existing Chaos Technology. The
Turbo Drum. With Features that are unique to LG, it provides a washing
performance unmatched by any other washing machine. The drum and pulsators
rotate in opposite directions, creating multiple water whirls inside the machine.
This ensures that clothes are completely submerged in water and every item in the
wash basket is thoroughly cleaned. The Turbo Drum System features an effective
soil removal system, and also enlarged pulsators that enable washing of even large
loads like blankets and bath towels.
Features:
- The Turbo Drum: The Turbo Drum rotates hundreds of times during every wash
cycle creating innumerable eddies in the water. Which results in a wash that
will remove even the toughest dirt, while also being gentle on your delicate
fabrics. Unlike non-movable drums, the Turbo Drum keeps itself clean by
rotating continuously. Therefore, with no residual detergent on the drum, your
laundry is rinsed completely.
- Pulsators: Three pulsators create multiple whirls and rotate 20 % faster than
conventional units, which results in a stronger and more efficient washing
action.
- Triple Water Punch: The Water Punch drives the water to the top of the
machine. Thus, it gives you a tangle free and cleaner wash. Your clothes don’t
 stretch and get damaged. The water reaches all pores of the fabric and it
removes the dirt with care.
- Triple Waterfall System: The new Triple Waterfall system provides three water
inlets that ensure thorough rinsing of residual detergent and improves the
collection of lint. Giving your clothes a complete and thorough rinse.
- Embossed Stainless Steel Tub: The Stainless Steel tubs are hygienic and rust-
free because they have embossed surfaces. In models with plastic tubs, the tub
is constructed of sanitized plastic, which prevents growth of mould, mildew and
various types of bacteria. So your clothes neither get damaged nor smell bad.
Air Conditioners:

LG Health Air System (AC):

The LG Health Air System, air conditioner has taken the perfect stance – to guard
you against heat, dust and pollution. With its unique Anti-Bacteria Filter, it
drives air borne germs out of the boundary. Its De-odorizing Filter does away
with unpleasant odors. And the Anti-Fungus Electrostatic Air Purification Unit
traps dust particles as small as 0.01 microns and even smoke. Its ‘Chaos’ Logic
Air Flow System creates natural air currents, and cools in gentle puffs rather than
with blasts of cold air.
Features:

 Air Purifying Filter: The filtering system utilizes two filters. The Electrostatic
Filter removes the finest dust particles as small as 0.01 microns and even
tobacco, smoke and pollen. The De-odorizing filter removes unpleasant odors,
especially those caused by airborne fungi.

 Anti-Fungus Filter: Prevents the breeding of germs such as bacteria and mould,
which are harmful to the human respiratory tract.
 Electrostatic Filter: Removes minute dust particles up to 0.01 microns by
electric dust collection method.

Split Air Conditioners:

LG introduces Split Air conditioners, which is world’s first ‘Chaos’ logic air
conditioners and the most quietest air conditioners.

Features:
 Natural breeze using ‘Chaos’ Swing:
 Jet Cool: Jet cool function is for quick cooling.
 Healthy Dehumidification:
 Frost-proof Evaporator pipe: The outdoor fan motor stops when the indoor coil
temperature falls below three degrees Celsius and restarts after the coil
temperature rises to above six degrees Celsius after 90 seconds. It prevents
damage to the compressor by ensuring that the refrigerant does not freeze.
 Auto Operation:
 Sleep mode auto control
 Auto restart function
 4-way auto swing:
 PRICING POLICIES
Pricing is the only element in the marketing mix that produces revenue; the other
elements produce costs. Price is also one of the most flexible elements of the
marketing mix, in that it can be changed quickly, unlike product features and
channel commitments. As LG is the new entrant in the market its market share is
very low compared to other. But the growth rate like, sales is very high compared
to other competitors and industry. The company when started has an objective of
product quality leadership, which it still maintains. Above all the pricing plays
very crucial role in the marketing mix of the company. As the company offers high
quality products, it charges higher price for its products. The company mainly
targeted to the upper class people which, means it targeted to the higher end of the
market. Although it offer some low priced products like, 14” Colour Television to
the lower class customer. But it gives utmost priority gives to the other products
like, 21”, 29” etc.

Objectives
LG has been operating in India for the last 28 months. Being the quality as its
motto, the company has given the best quality products. The company operates in
the market with various objectives. LG’s pricing objectives are like,
 To increase volumes
 To deeply penetrate the market
 To maintain the margins
 Product-quality leadership
The cost structure of LG:
LG costs are classified into two categories – fixed and variable. Fixed costs (also
known as overhead) are costs that do not vary with production or sales revenue.
Variable costs vary directly with the level of production and sales. These costs
tend to be constant for unit produced. They are called variable because there total
varies with the number of units produced and sold. LG prices its products in such a
way that it can at least cover the total production cost and sales related expenditure
at a given level of turnover.
The cost heads of LG are:
 Material Cost
 Cost of Import
 Labour Cost
 Manufacturing cost
 Excise Duty
 Financial Cost
 Margin of the Company
 Variable costs
 Overheads Taxes and duties paid
 Packaging costs
 Cost of distribution
 Advertising & Marketing costs

Brand related expenses:

The important areas in brand costing are the identification of brand costs and
treatment for managerial decisions. Mostly costs to a brand are either charged off
as market expenses or as sales & distribution expenses. LG does the activity based
costing for its brands. LG identify the heads of expenditure in a brand. Brand
related expenses are those which create consumer awareness and the purchasing
urge in them. Brand related expenses of LG are:
 Personnel Expenses
- Wages and Salaries
- Travel related Expenses
 Non-personnel expenses
- Advertising expenses
- Product development expenses
- Distribution channel expenses
-
Analyzing competitors’ costs:
LG benchmark its costs against its competitors’ costs to learn whether it is
operating at a cost advantage or disadvantage. LG also analyze the price and
quality of competitors’ offers. LG acquire competitors price lists, and ask channel
intermediaries how they perceive the price and quality of each competitors offer.
LG after analyzing the competitors prices and offers, use them as an orienting point
for its own pricing.

Pricing Policy:
Premium product should have a premium price this policy was adopted and no
compromise in pricing was made even despite cutthroat price war. For example,
today, LG’s models are higher priced that Sony’s comparative models in the most
popular 21” screen size segment.
Price Comparison : LG Vs Sony
Company Model MOP Rs. Key Features
(Delhi)
LG 21D73 17,000 Mono/Q view/AVL/Turbo
search/Child lock
LG 21D33 18,500 Golden EYE/AVST + child lock
Sony G21PDI 16,100 Mono 2 speaker/zoom/child lock/100
channel
Sony T21PFI 17,000 AV Stereo/zoom/child lock/100
channel
Sony J21PFI 19,000 AV stereo/zoom/child lock/100
channel

Pricing Strategies/Methods:
By pricing method or pricing strategy, it normally means the route taken in fixing
the price. Evidently the method/strategy must be appropriate for achieving pricing
objectives. LG’s pricing strategies was based on the combination of two methods
i.e., marginal cost pricing and competition oriented pricing.

Marginal cost pricing:

The marginal cost pricing aims at maximizing the contribution towards fixed costs.
The marginal cost will include all the direct/indirect variable costs of the product.
Costs like, cost of production, administration expenses, various taxes, govt. duties
etc., are taken into consideration while pricing. By this, a portion of the fixed costs
is also released.
Competition oriented pricing:
The company also followed the competition oriented pricing methods. The
methods under this category rest on the principle of competitive parity in the
matter of pricing. The company follows the premium pricing policy, which means
pricing above the level adopted by competitors.
Thus, under competitive market conditions, the combination of marginal cost
pricing & competition based pricing will be useful. Moreover, the company has a
number of products/product lines, in which marginal cost pricing will be useful. It
give the flexibility for realising the fixed costs through different products/product
lines at different rates depending on market conditions, while recovering all the
marginal costs directly from the concerned product.
Basis of Pricing:
The basis of pricing of the company based on 3 P’s, premium pricing to maintain
margins, breath taking pace to create niches and deep penetration to increase
volumes.
Location Pricing:
In the geographical pricing the company deciding how to price its products to
different customers in different locations & cities. The company charges the
transportation costs, ware housing costs, octroi duty etc. in every unit of product in
different cities. Which varies from Rs.200 – Rs.1000 according to the location.
For example, in Delhi the 21” colour television which costs around Rs.21,200, but
in Calcutta it will cost around Rs.21,900. This difference is due to all the costs
incurred during transportation and local taxes.
Promotional Pricing Methods
The company also modifies its basic price to reward the customers by giving
discounts to the consumers. Which is called promotional pricing. Some of the
company offerings are as follows:

Festival Offer:
Anniversary Offer:
Low Interest Financing scheme:
LG Home Package Offer
Warranty & Services:
 PROMOTION

LGEIL’s promotional activities are being taken care by the ad agency ‘Ammirati
Puris Lintas’. All the promotional activities like print ad, TV ad, etc., are done by
that agency. LG has been using a high decibel promotion program to maintain it’s
already renowned image and also to counter competition. LG has an effective
promotion mix. They carry out advertising sales promotion, publicity as well as
PR activities. Advertising is done maximum through press, TV (satellite channels)
and Internets. And also advertising are done through newspapers, magazines etc.
The objective the company wishes to achieve through promotion is to creating or
increasing awareness about corporate name as well as individual product brand
name. Through LG has a high brand equity, its main aim is to increase its brand
awareness. Because there are global leaders like, Sony, Samsung etc., and also
local leaders like BPL, Videocon etc., are already exist in the market so there is a
threat in decreasing market share. So, LG does promotion consistently. An
another objective of promotion is to disseminating information about products.
Because promotion is the only way which create awareness about the product in
customer of the target segment.
Sales Promotion includes those sales activities that supplement both personal
selling and advertising and co-ordinate them & help to make them effective, such
as displays, shows and expositions, demonstrations and other non-recurrent selling
efforts not in the ordinary routine. The main objectives for sales promotion of the
company are like, to introduce its new products, to overcoming the competitive
situation and to persuading dealers to buy more/increase the size of the orders.
LG followed the following tools and techniques of sales promotion.:-
The communication process,Designing of the message, Promotion Budget
etc.

Sales Promotional Tools & Techniques:

Sales promotion means “making special efforts to make sales, to bridge the gap
between advertising and sales, assisting media advertising and personal selling to
clinch the sale.” Sales promotion is useful as a tool of promotion because of its
three distinctive characteristics, which are communication, incentive and
invitation. LG uses sales promotion tools to create a stronger and quicker response.
It uses sales promotion to dramatise services offer and to boost sagging sales.

 LG's " Born To Win" Contest:

 LG Home Package Offer.
 Free Holiday Package for Two to Switzerland
 LG Anniversary Offers
 Loyalty Program
 Trade Fair
 LG IS Duniya Ke Sitare
 LG New Heroes
 Catalogues
 Demonstrations to Key People
 Demonstrations to General Public
 Gifts
 DISTRIBUTION
The channel of distribution is also very important for the products like CTVs,
Refrigerators, Washing machines etc. Distribution channels facilitate the sales
process by being physically to the customers. They make a bridge between the
manufacturers to organise a network of his own selling points through out the
market and sale the products directly to customer totally avoiding the distribution
channel. “The distribution channels are set of interdependent organizations
involved in the process of making a product or service available for use or
consumption”.

LG has a strong network and distribution channel in India. Thus, LG built a large
distribution network as compared to others within a short span of its operation.
The network consists of,

 LG sell in 1800 towns

 40 distributors & 2000 dealers
 One mother warehouse & 26 child warehouses all over India.

Channel of distribution is one the main marketing strategy on which the company
depends on. In today’s hectic day-to-day life people don’t have much time and of
course they have so many options which they get easily, on the doorstep. So it was
a major challenge to LG when it was launched – years ago. But LG faced it and
handled it wisely. Now it has a multi-channel distribution system. It sells directly,
through institutional selling though distributor and local dealer. The multi-channel
distribution was inevitable because of the proliferation of customer segment and
channel possibilities.
The company adopted a distribution channel that the customers don’t have to try
too hard to get its product. Now the customers can get all the product easily. What
more the company also gives 24 hours service to the customers so that the
customers should not have any problem due to the product.

Channels of Distribution:
The various channels of distribution used by the company are,
 Company ------------ Direct/Institutional Selling----------- Customer
 Company ------------ Dealer/Distributor ------------ Customer
 Company ------------Distributor------------Local dealer---------Customer

The following is the brief about the various channels.

1. Zero level channel:
The company sells its products to the customers directly from the company’s
corporate office. There is a separate direct marketing team, who are look out the
customers. At the corporate office various models of products are displayed,
because when a customer come they can choose from it. This channel is also
known as direct marketing.

LG also caters to the institutional segments like large and medium sized
corporate houses. The company also has a ‘Institutional Selling Division’
under the Marketing Division. These people go to the different corporate
houses and sell the product there. Through institutional selling the company
gives a discount of 5-10 % discount to the customers. This channel helps LG
in cutting the costs like merchandising and margins of the intermediaries.
This channel minimises the average cost of transportation on per unit of
products. This level also helps it in minimising the inventory level. The
company sales person takes the orders from the institutions and makes the
schedule of deliveries. It has its delivery vans to carry the goods to the
customers warehouse or go-down.
Company

Direct/Institutional Selling

Customers
2. One Level Channel:
The company also uses the one level channel. This is the most popular channel in
distribution. In this channel the distributor or dealer are placed their orders from
the company. The distributors have their own show room or franchise. The
customers also purchase LG’s products direct from the distributors showroom and
franchise. This is most popular channel among the customers. Most of the
customers use this channel from the company schemes from which they get
financial benefits.
 Company

Distributor/Dealer

Customers

3. Two Level Channel:

This channel contains to selling intermediaries – the distributors and the local
dealers. This channel is used to cater the general consumer. This channel provides
the maximum reach to the company. This channel also gives maximum business to
the company. The companies own delivery vans takes the goods from the company
go-down to the distributor’s go-down, from here the goods reaches the retailers in
the demanded assortment.
Company

Distributor/Dealer

Local Dealer

Consumer
Remuneration of Channel Members:
Since all the players adopt the common channeled dealers are of general in nature
so the company has motivated channel members consistently, so that they can push
company’s products to its customers. The company gives a 5-7 % discount to the
dealers/distributors and 8-10 % to the local dealers as their remuneration. Besides
all these, for distributors there are three types of schemes like, yearly scheme, half-
yearly scheme and quarterly scheme. According to the yearly scheme, one or two
distributors are chosen who show better performance in selling through out the
year. And there was a foreign travel scheme for them. According, to the half-
yearly scheme the channel members get a separate 5 % discount. The company
has specific target for the channel members. Who ever achieves this target are
given 5 % special discount on the products on the next first order. In the quarterly
scheme basis the company gives gifts like, watches, diaries etc., who shows the
best performance in selling.

Payment plan for the channel members:

The company has a rewarding payment plan for the channel members. Usually, the
company offers 14 days credit time to its channel members, but it now extended it
to the 24 days. If the distributor clear his payment within 24 days he can able to
get the another 2 % discount.

After the due date for payment, the dealers and distributors do not get the 2%
discount which they otherwise gets from the company on the order. After 45 days if
the distributors or dealers fails to give the dues to the company then they have to
give interest on the default money. After 3 months if the distributors or dealers
fails to give the dues, then the company usually files a case in the court against the
dealer or the distributor. In addition the dealer or the distributor has to loose the
dealership or distributorship of the company.

Criteria for the appointment of a dealer or distributor:

The dealer or the distributor must have the following conditions to be appointed as
a authorised dealer.
 Existing consumer durable selling experience.
 Sound financial standing to undertake stocking obligation.
 Local acceptability of the person in particular area.
 Separate sales and service-cum-demonstration staff for its product.

Mode of Appointment:
 Identify the parties who satisfy the above mentioned criteria.
 Fill up the dealer rating chart offer interviewing them.
 Short list the parties interviewed.
 Filling up the dealer application form.
 Authorization letter.
Future Plans of the LG in Distribution:
Currently, LG sells in 1800 towns and cities. It also intends to reach as many as
5000 plus towns. The company has 40 distributors and 2000 dealers, all
judiciously picked, and plans to increase that number to 100 distributors and 3000
dealers by the end of this year. The company at present has 16 franchise and
intends to increase by 40 franchise by the year-end.
Transportation & Warehousing:
The main objectives of transportation and warehousing are to ‘getting the right
goods to the right places at the right time for the least cost.
In LG Electronics the company has a central warehousing facility for the
country, which is called mother ware house. The stocks are further distributed
to who India through 26 warehouses, which are called child ware house.The
mother ware house is situated in Okhla – Phase – II, New Delhi, where as the
child ware houses are situated in various states all over India. The LG has a
separate department for warehousing which a manager called stores manager
manages.
 ADVERTISING & PUBLIC RELATIONS
Advertising:
Advertising is any paid form of non-personal presentation and promotion of ideas,
goods, or services by an identified sponsor. The function of advertising is to create
awareness amongst the target audience, to ensure correct comprehension of the
message and move the prospects close to conviction, and finally to buying action.
Advertising campaigns moves the target audience from the stage of unawareness to
the stage of purchase or consumption of products. Advertising helps marketing in
market segmentation. Consumer behaviour is the most significant factor in
advertising decision making and developing marketing programs. Market
segmentation isolates the groups of consumers with similar attitudes about the
purchase and usage of a particular brand or product class. Advertising
communication is a triangle comprising of advertiser, audience and media.

Advertising is an integrated element with the rest of the marketing plan. It is a part
of the total marketing mix and has a supportive relationship with its various
components. The advertising needed to be coordinated with other parts of the
marketing program like, personal selling, product planning, brand policy,
packaging, price, distribution and merchandising. All marketing decisions taken at
the marketing planning stage affect the communication strategy and the advertising
program.

The main objectives behind the advertising program are the following:
 Increased brand awareness.
 Improved brand opinion.
 An attitudinal change regarding the company’s products and services.
 Motivation of actual purchase.
 Financial gains like increase in profits and sales.

There are two ways by which the target audience can be reached.
a) Controlled advertising: - In this situation an advertiser tries to reach a desire
target segment by avoiding those who are not in the target segments through
releasing advertisements in the media most accessible to the identified segment.
b) Customer self-selection: - The advertiser releases an ad in the mass market.
The target audiences get attracted by the advertising communication designed
for them. The non-targeted audiences avoid this communication.

Communication Spectrum:
Advertising is a mixer of several communication forces. These forces move
through successive levels of communication spectrum, namely awareness,
comprehension, conviction and action.

Development and Management of Advertising Program:

Marketing managers at LG always keep in mind the target market and buyer
motives while developing an advertising program. They make five major decisions
in developing an advertising program, known as the five Ms: - mission, money,
message, media and measurement.
Sales goals and advertising objectives are the factors, which are considered under
the mission category. Stage in product life cycle, market share and consumer base,
competition, advertising frequency and product substitutability are considered
under the money category. Message generation, message evaluation and selection,
message executions are the factors, which are considered under the market
category. Factors like Reach, frequency, impact, media types, media vehicles,
media timing and geographical media allocation are considered under the media
category. Factors like communication impact and sales impact are considered
under the measurement category.

The types of advertising done by LG from the point of view of advertising

objectives are the following:
 Informative advertising – It is done heavily in the pioneering stage of a product
category, where the objective is to build primary demand.
 Persuasive advertising – It is done in the competitive stage. LG is doing this to
build selective demand for a particular brand. In this process LG compare its
products with existing products of the competitors and show advantages of its
products over the competitors.
 Reminder advertising – It is done by LG for the products which has gone in the
maturity stage of their product life cycle. In this process LG does not persuade
the customers but keep reminding them of its matured brands like Golden Eye
TV.

Advertising Theme:
The advertisement is built around a core idea or a theme, which runs through the
whole copy. The same idea is sustained in the entire campaign consisting of a
series of advertisements. The advertisements of LG consists of the following
themes:
 Utilitarian theme – The major emphasis is on the usefulness of the product. The
Golden Eye TV which shows the utilitarian theme. The punch line of it is,
“wrinkle free viewing, without any strain on eyes”.
 Focussed theme – This theme is directed to a specific segment of the market.
The campaign for its various products is directed towards the women’s
segment.
 New product theme – LG uses these themes while launching a new product.
The campaign of world cup cricket was focussed on product benefits to the
consumer. These ad campaigns are thoroughly supported with sales promotional
campaigns. The ad campaign for world cup uses the sales promotional input.
 Satellite Television:-

Brand Image:
The brand image grows out of brand positioning. These are clusters of intangible
attributes attached with the brand. The positioning of Golden Eye brands are that of
high quality premium brands. Advertising’s primary job is to give an identity to the
brand and make it individualised. Advertising invests a brand with a set of
associations, favourable connotations or positive psychological overtones. The
brand personality of Golden Eye is premium brand. This type of brand personality
has been created due to vigorous product launches done by LG. LG associates its
products with sports and promotes them with sponsorship of tournaments like FIFA
World Cup for Football, in France and World Cup Cricket, in England.
Brand Equity
It is the intrinsic value or worth of the brand in terms of the kind of money a
consumer is willing to pay for it in preference to its competitors. LG measures its
brand equity both in quantitative and qualitative terms. In the quantitative term it is
measured on the parameters like sales, profit earnings, past performance and
potential growth. In qualitative term it is measured on the parameters like
leadership, stability, international image, support and protection.

Ad Agency
LG’s advertising accounts are handled by Ammaratis Puris Lintas, in India.
Ammaratis Puris Lintas handles has innovative techniques for creating
advertisement, which can easily communicate with the target audience. It has
techniques like Lintas Pulse. Which transforms consumer information into
consumer insight; Lintas Mediography which helps in understanding how specific
media fit into the communication process with the target audience; Lintas
Pictography, which helps in identifying the target audience; Lintas Selling Strategy,
helps in transforming consumer insight into effective advertising and it focussed on
generating ideas of commercial values for the client. It bridges the gap between the
clients marketing strategy and creative development; Lintas Adworks, it measures
the effectiveness of advertising and evaluate the investment return.
Types of Advertising done by LG:
Product Advertising: The main objective of LG is to create a clear cut brand image
and positioning the products according to its image. LG does three types of product
advertising.

 Pioneer advertising: - It is done to stimulate the primary demand of the product

category rather than a specific brand. Here the product category is first
introduced. It is executive in intent. It appeals to consumer emotions as well as
to his rational motives. This type of advertising is done in the introductory
stage of product life cycle.
 Competitive advertising: - It stimulates the selective demand of a specific
brand. It is done for the products which have reached the growth or maturity
stage of product life cycle.

 Retentive advertising: - It reminds the buyer of the product to sustain his brand
loyalty. It is a soft-sell approach where the buyer is judged to continue the
usage of the product.

Corporate Advertising: LG presents its own story to build up an image of itself in

the public mind. It shows the social contributions made by the LG. It emphasis its
socially oriented policies and lay stress on the mission of the organisation and its
philosophy. The ad copy is directed towards a potential market or interest group
like employees, shareholders, government etc. This type of advertising tries to
promote friendliness among the public.
Advertising Planning:
In this process LG evaluates the current states of brands, their growth and progress
in keeping with the brand objectives for the period under review. Marketing
research results are used in this stage. This process leads to the creation of
advertising strategy, which help in achieving the target for the brands. The creative,
the media departments and the agency level work separately during this period.
During this process a media plan for the current year is examined for its strengths
and weakness. The changes like new satellite channels, tariff division and new
media options are scanned and considered at this stage. The client servicing people
the creative and media people keep constant touch each other during this stage. The
media strategy and the creative strategy are submitted to LG by the agency during
this period.

Advertising Strategy:
Strategy is a link between advertising objectives and advertising plans. LG takes
care of following marketing considerations, during formulation of advertising
strategy.
By using correct positioning stance and appropriate media vehicles strong
concepts and USPs were developed – today Golden Eye is generic to LG’s
CTVs, Chaos Punch to Washing Machines & PN system to refrigerators.
All ads for LG products released during the World Cup were planned keeping in
mind that they were to be addressed to the lady of the house who primary concern,
amidst the cricket fever, was the well being of her family. With this thought, a
press campaign was developed continuing to highlight product benefits to the
consumer, as was the past trend. However, this time it was in the woman’s
language. LG developed a series of 5 ads and a total of 22 TV commercials that
were released during world cup.
Media Selection: -
It involves finding the most cost-effective media to deliver the desired number of
exposures to the target audience. Before selecting a media the company evaluates
the reach, frequency and impact which the media is going to provide. It also
considers the target audience media habits the type of product, the message of the
advertisement and cost of media while selecting a particular media.

Media Plan: -
LG while making the media plan does the following activities.
 It collects information about the people to be reached through advertising. This
information consists of psychographic and demographic profile of the target
audience.
 It decides upon the nature of the message to be conveyed to the target market.
 The company then search for an ideal match of the audience characteristics of
media with the target market profile. It also checks for the adaptability of the
message with the media.
 The company then ponder upon the reach or coverage which the selected media
can provide. Reach is expressed in terms of the number of households reached
by a given medium over a period of time.

Media Strategy:
LG’s media strategy is to communicate with the target audience effectively at a
lowest possible cost while developing the media strategy. The company evaluates
the following factors.
 Media Mix
 Geographical allocation
 Media scheduling
Advertising budget:
LG does the budgeting of its advertising on the basis of %age of sales method.
LG considers promotion cost, price of the product and profit per unit while fixing
the budget for promotion. LG advertising budget was 5 % of the net sales in 1998
and in 1999 the advertising budget was 7 % of the total sales, as its expenditure is
Rs.51 crore.

Measuring Ad Effectiveness: -
The ultimate criterion of ad effectiveness is increased
sales. Favourable consumer responses are employed as measurement of ad
effectiveness. The effectiveness of an ad is evaluated on the basis of message of the
ad, the media that carries the ad and the media scheduling. Ad effectiveness also
depends on the ad budget.
LG measures the effectiveness of an ad before as well as after the commencement
of the ad. It does the pre-testing as well as the post testing of its ads. In the pre-
testing it evaluates media, message, market, budgeting and scheduling. In the post-
testing it evaluates media, message, market and the change in brand awareness
level and increase in sales and profitability.

SALES PROMOTIONAL CAMPAIGN

LG THE OFFICIAL SPONSORSHIP OF THE WORLD CUP

LG Electronics
LG electronics India Pvt. Ltd. (LGEIL) was established in May 1997. Within a
short span, LGEIL has been able to establish itself as a strong brand in the Indian
consumer durable market with a brand recall of 90 %. Today it has 18 branch
offices, 2600 dealers and over 700 employees throughout India. LGEIL's
manufacturing base at Greater Noida near Delhi has facilities to manufacture
Colour Televisions, Air Conditioners, Washing Machines and Microwave Ovens.
All this and LG's unwavering commitment to customer satisfaction, has made it
evident that the Global Leader, who has put a smile on the faces of people in 171
countries, has an Indian heart.

World Cup. The once - in - four years cricket Carnival

Cricket is one of the most elegant games known to man. It is a game that found
favour with the elite in the Indian subcontinent to start with and then slowly
percolated downwards to the masses. The first Cricket World Cup was organized
in 1975 in England and has been held every four years, since then. However, the
love story of the Indian masses with one-day cricket began on that historic day, in
1983, when the Indian team, under the leadership of Kapil Dev, beat the West
Indies, to lift the Prudential World Cup. India has dreamt of a repeat of that
Victory and treated every World Cup ever since with reverence. It has now
reached a level of being the single passion that binds the entire nation.

ADVERTISING STRATEGY:
Championing the cause of a cricket crazy nation
All ads for LG products released during the World Cup were planned keeping in
mind that they were to be addressed to the lady of the house whose primary
concern, amidst the cricket fever, was the well being of her family. With this
thought, a press campaign was developed continuing to highlight product benefits
to the consumer, as was the past trend. However, this time it was in the woman's
language. LG developed a series of 5 ads and a total of 22 TV commercials that
were released during the World Cup.
LG 'All the Best' song. On a winning note.
"ALL THE BEST" SONG
Dekho manzil tumhari
Rang odhe sunehri
Saamne hai tumhare
Aaj tumko pukare
All the best, All the best
LG ki dua, All the best
Rukh Samay ka badal ke
Leaao tum phir se
Pal sunehre vo apne
Kar do poore vo sapne
All the best, All the best
LG ki dua, All the best

Even more excitement as World Cup Edition products are launched

During the World Cup, 3 world class LG products with unique and innovative
features were launched as Special World Cup Editions: The Roving Eye Colour
Television with an in-built view camera, Golden EYE Supreme Colour Television
with an in-built cricket game, and the Multi-language On Screen Display
Televisions.
Public Relations
Public relations Involve a variety of programs designed to promote and protect a
company’s image or its individual products.
PR functions of the company
- Maintaining press relations, organising exhibitions and fairs and bringing out
company literature.
- Managing corporate crisis.
- Nursing to all kinds of feedback
- Analysing the underlying motives of customers.
- Taking care of propaganda and lobbying against the company.
- Management of change.
- Taking the view of opinion leaders experts and Lintas provides PR consultancy
to LG.
- Creating goodwill and corporate image for the company.
In-house PR:
- Target public (employees)
- Tools used: - In-house journal, inter-departmental meeting, interactive session
between board of directors and the employee representative, suggestion scheme
to build a two way suggestion scheme to build a two way communication
process.
Cumulative Cost Benefit Analysis of PR Coverage in Print Media
Period : Jan - Jun ‘07

( All amounts in Lakh Rs.)

LG is the No.1 PR Company in India

Electronic Media Coverage of LG*
Period : Jan - Jun ‘07
( All amounts in Lakh Rs.)
The Electronic Media Coverage Peaking during Feb & Apr ’07

PR Highlights of LG Electronics India

• LG Electronics is the No.1 PR Company in India today.
• LG Electronics is has been adjudged as the No. 1 Marketing company in India
by the magazine A&M
• And LG is the only Consumer Durables MNC to have been featured in the
top 100 most respectable companies in India by the magazine Business World.
• Corporate Stories on LG Electronics have been carried out in leading
• business magazines and supplements as A&M, Corporate Dossier, Brand
Equity,
• Catalyst, Strategist, Business Today, Business World, Business Barons etc.
• Various Press Conferences / Press meets have organized all across India
• to announce results, tie - ups , plans, launch products / technologies etc.
• Which have always garnered large media attention.
• LG’s activity during the Cricket World Cup ‘02 was widely covered by the
leading print and
• Electronic media all across India.
• LG received coverage worth Rs.2.17 Crores ( $ 0.54 mn ) during the World Cup
Period ( Apr - Jun ‘02 )
• LG has been featuring its product launches regularly in various publications.
• On an average, it has been launching a product a week.
• This has resulted in LG being perceived as technological leader in the CE & HA
Industry.
• The spokesmen of LG are very media - friendly and accessible.
• LG has already achieved PR Coverage of RS. 5.24 Crores in 2002 which is
far beyond its annual target.
 ANALYSIS

Most of the multinational companies launched their latest products in the

Indian market and the Indian companies were not found very far behind on this
front. Industry’s perception of the Indian consumer durable market in terms of
volume and product attributes has refined over a period of time. Indian
consumer looks for value for money in these products apart from some
peculiar product attributes. The Indian companies continued making profit
albeit at reduced margins. Demand has become technology driven.

LG’s Marketing Strategies

The Indian Consumer Durable Industry did not look very promising when LG
entered the country on 12 th May 1997 and the task to establish a new brand was
more than impossible. The reason were many – stiff competition from Strong
local brands and Global leaders trying to make dent, general slowdown of
economy and little exposure of consumers to Korean products. Then how was
it that LG today is seen as a company, which has broken all barriers into
success? The reasons are easier said than implemented:

 Aggressive Approach :
LG’s late entry into this fiercely competitive market demanded exceptionally
high level of commitment & aggression to make it presence felt. Its wide from
the fastest launch of the widest ranges of consumer electronic and home
appliances products thereby ensuring a more evenly spread out sales
composition.
For instance a look at the industry when LG entered India:
 Strong Local Players like Videocon/ BPL/ Onida & others accounted for
more than the market share.
 Practically all global giants in consumer electronics were present and were
try to establish themselves.
 Excellent Merchandising Planning: Launch of feature packed models to
enhance the money perception.
Company Year of Inception % Share (Fiscal’97)
 Samsung 1996 4.5 % { LGs Entry
1997}
 Sony 1995 3.5 %
 Panasonic 1994 3%

The mistake committed by almost all other MNCs in India was to undermine
Indian mark potentials – both Sony & Panasonic launched 30 channel CTVs
without Sband & Hyper band, which backfired very badly. LG in contrary
launched models with excellent features such as Golden Eye / Turbo Search /
Autovol. levelling / On – off timer etc. Today competitors has also launched
these features but in the process LG emerged as pioneer / innovative company.

 Effective Advertising Strategy:

By using correct positioning stance and appropriate media vehicles strong
concepts and USPs were developed – today Golden Eye is generic to LG’s
CTVs, Chaos Punch to Washing Machines & PN system to refrigerators.
 Consumer Buyer Beahaviour Study conducted by competition :
The study reveals that for perceived quality and image was very high LG was
seen high on innovation (price technology) – on these parameters LG was only
compared to Sony.
 It was also found that LG was purchased by people who wanted the latest
and the technology.
 Another study on Brand & feature perceptions by Tailor Nelson conducted
across revealed that LG Golden eye was perceived better than Sony.
 Results of study: On being asked if LG Golden Eye is better / same /worse
than Sony the following results are emerged, 28 % - Better / 26% - Same /
19 % - Worse / 27 % - Don’t Know.

 Correct distribution strategy:

Calculated network expansion was undertaken with objective to nurture
existing dealers by improving dealer productivity and no aimless Network
Expansion was resorted to unless required. Today LG can boast of the highest
dealer productivity in the industry.

 Premium Pricing Policy:

Premium product should have a premium price this policy was adopted and no
compromise in pricing was made ever despite cutthroat price war.

RESEARCH METHODOLOGY
Research methodology is used for a particular objective for which
the research is
being carried out. Here I have explained all the ways which are used
for carrying out
a marketing research in theoretical forms. I have also emphasized
the tools and
methods which I have used.
This is a exploratory type of research.

Research design
It helps in the proper analysis of data. It makes research process
relevant to the
objective of the research and sees whether proper process is carried
out or not.
Three types of research Design

i. Exploratory research

ii. Descriptive Research

iii. Casual research

i Exploratory research
This research helps in formulating hypothesis for the further research.
Exploratory
research design helps in establishing the priorities for further
research. It helps in
gathering information about the practical problem for carrying out
research.
Exploratory research is highly flexible and very informal. I have
used the exploratory
research for knowing the satisfaction level, opinion and views
from customers and
retailers in different parts of South Delhi (KATWARIYA SARAI,
J.N.U, BER
SARAI, MOTI BAG, VASANT KUNJ and SAKET).

ii. Descriptive Research

The descriptive research is typically concerned with determining

frequency with
which something or how two variables vary together.
A descriptive research is considered to be rigid and formal.

iii. Causal Research

It establishes the cause and effect relationship between two
variables. It is the one of
the most authentic way of doing a research. Its example can be to see
the increase in
the sale of a product with a change in its packing. Packing is the
experimental
variable and demands the dependent variable.

Data Collection Method

Both primary and secondary sources are being used for carrying
out this research.

1. Primary Data

It may pertain to demographic – socio economic character of the

common attitude
and opening of the people their awareness and knowledge. Primary
data are obtained
by the researcher with the help of mail questionnaire and personal
intension,
telephone survey observation and experiment. Here I have extracted
out the primary
data mainly through questionnaires which was being given to the
customers, retailers
and shopkeepers residing in the South Delhi region (VASANT
KUNJ, BER SARAI,
MOTI BAG, KATWARIYA SARAI, J.N.U, SAKET) to know their
views, opinion
and satisfaction level regarding LG Products in different contrast and
context.

2. Secondary Data
It includes those data’s which are collected from some earlier
research work, are applicable in the study which has presently been
undertaken by the researcher It is comparatively cheep and takes less
time to obtain and must be from original course. The survey was
conducted in South Delhi which was divided in parts for carrying
survey and easy interpretation and also service responses.

Sampling Method

i. Probability Sample

ii. Non probability sample

Here in this research probability sampling is being used

i). Probability Sample

A probability sample is chosen in such a way that each member of
the universe has known chance of being selected. Some of the most
frequently used probability Sampling are as follows –

a. Sample Random Sampling

In sample random sampling each member of the population has a
known and equal chance of being selected. Without giving a
particular probability of selection to the customers and the retailers.

b. Systematic Sampling
Here the number is chosen in the symmetric manner from the entire
population. Each number has known chance of being selected.
 Stratified Sampling In stratified sampling the universe is
divided into strata on the basis of recognizable or measurable characteristic
of its member, age, income, education etc. I surveyed in different area as
per the known features of the population, as JAMIA NAGAR ,OKHLA
,BER SARAI, AND ,JNU were the student area with low income and low
consumption, SAKET, MOTIBAG and VASANT KUNJ were the area
with upper middle class people with high income and high consumption
rate.

Area Sampling

In this method various units comprising the population are grouped in

cluster and the

sample selection is made in such a way that each cluster has a known
chance of being

selected.

II). Non Probability Sample

In non probability sample the chance of any particular unit in the

population being selected is unknown.
Three most frequently used non probability design are as follows:

a. Judgmental sampling
A person knowledgeable about the population under study chooses sample
number he feels would be more appropriate for the particular study.

b. Convenience Sampling

In this method the sample unit is chosen primarily on the basis of

convenience to the investigator.
c. Quota Sampling
In quota sampling the units are chosen on non random manner. The
sample is selected according to the convenience.
 LIMITATIONS

While doing the project the following inevitable hurdles has come my way:

 Inability in meeting high marketing personnel in the concerned companies due

to their busy schedule.

 Information regarding stage of various products in the product life cycle is not
available.

 The information base is limited due to resource constraints.

 The critical aspect like price could not be covered completely.

 The other hurdles which I had to face, the secrecy of the company policies due
to which complete information regarding financial position & salary and wage
structure could not fully covered.

 Areas of marketing research are not revealed by the company’s official.

 CONCLUSIONS & RECOMMENDATIONS

The Indian Consumer Electronics & Home Appliances Industry is traditionally

dominated by the inferior quality and sub-standard products. People go for price
while buying home appliances. They seem unaware of the features needed in a
standard white good. Earlier mostly the white goods are manufactured to cater the
present defined demand are need. The whole scenario got changed in the post
liberalization era with the entry of multinationals like Samsung, LG, Sony etc. LG
is among the great chaebols (confederation of small industries) from Korea. It has
started its operation in India in May 1997 by opening a 100 % fully owned
subsidiary. LG is a company positioned as manufacturer of innovative and world-
class products. Its growth strategy is based on sales and distribution network. It has
penetrated in 1800 town with population of 1 lakh and above. They are planning to
expand their dealer network to over 3000 dealers by the end of 2002. They are
planning to penetrate towns with 50,000 population and above. It means 7,000
more towns in its network. They have maintained a fast pace of growth since their
entrance in the Indian market. It has products in the categories of CTV, Washing
Machines, Refrigerators, Air conditioners and Microwave Ovens. It has established
a strong brand name standing apart in the consumer’s mind. In the beginning of
1999 a survey by Taylor Nelson depicted LG’s brand awareness at around 49 %,
the Gall-up Survey conducted during Cricket World Cup 2002 demonstrated LG’s
brand recognition at 85 %. It has invested 100mn US $ in the manufacturing
facility and is planning to invest US $ 289 mn over the next 3 years and is also
planning to export product worth 100 mn US $. LG believes in honest pricing and
not being gimmicks of discounts and price reduction as lure. Their strength of
marketing are consumer pool, good products and pricing power.
 Its product designs are centred on the middle & upper class and the ads
screened highlight the product features.
 Its employees are totally committed to quality and innovation. They chant “TPI
50 and TDR”, which signifies, total productivity innovation and tear down re-
engineering. Through this method the company is bringing down its costs &
developed new products.
 LG’s corporate image is that of being the Digital leader of the new millennium.

Marketing
 In case LG intend to have an entire range of washing machines to cater to all
segments of the market, it should have a smaller capacity washing machine as
Videocon ( 3 Kgs etc ) as the market for them is still very large.
 The colours of LG Semi Automatic Washing Machines (Off White, Pale Beige,
and Light Grey) are very trendy and appeal to the customers.
 It has to give more warranty periods like other players do in the industry
 More Demonstrators are required for LG Products.
Instead of go for a limited distribution network it has to build a wide channel
network.

Advertising & Public Relations:

- The communication strategies for washing machines are not fruitful for the
target segments. So, there should be developed a new communication strategy
for it. Instead of going for clean clothes and longer life for clothes, the ad
theme should target to the women’s or females, which other players do like
Videocon & Whirlpool. Because a lady in the family is the main buyer in
purchasing the product. So, a new USP was to be developed.
 APPENDICES

QUESTIONNAIRE
(A COMPARATIVE STUDY)
Dear Sir/Madam
A Survey is conducted by ARIF EQUBAL on LG Electronics India (Pvt.) Ltd.

QUESTIONNAIRE
.....................................................................................................................................
................
Name ……………………………………
Add ……………………………………
Contact No. ……………………………………
Occupation Student Service Business

Martial Status Single Married

……………………………………………………………………………………

Ques. While purchasing a electronics product, which Brands do you prefer?

1. LG SAMSUNG SONY

Ques. What are the reasons for selecting of LG Electronics product?

1. Price Durability
Brand Image Warranty

Ques. What are the reasons for purchasing of LG Electronics product?

 Necessity Any other. Please specify
Better Quality

Ques. How did you come to know about the LG Electronics latest product like
Golden EYE Flatron (CT-29Q10ET)CTV, Split Air Conditioners, Tongdori -
Washing Machines, etc purchased?

Advertising Friends/relations

Dealers
Ques. Please rate on a scale of 1-4 for the following purchase:

Factors 1 2 3 4
Location of Dealerships
Location of Authorised
service centre

Integraty with
Salespersons
Warranty
Quality of product
Note: Level of Satisfaction
1. High
2. Moderate
3. Unsatisfied
4. Custom delight
Ques. Do you remember any advertisement campaign for LG Products?
Yes No

Ques. Suggestion If any, for improvement in the aforesaid product i.e. LG

……………………………………………………………………………
……………………………………………………………………………
……………………………………………………………………………
 BIBLIOGRAPHY

 Delhi stock exchange (DSE)

 News Papers
 Economic Times
 Times of India
 Magazines
 Business World
 Business Today

 Satellite Tele Vision & Internet.

 SHARDA UNIVERSITY

Synopsis of BBA Summer Internship Project

Student’s Name : MOHIT SINGH’

Enrolment No : 160242017

Progamme: BBA+MBA (INT)

Company’s Name and Address :LG Electronics India

PVT Ltd. Greater Noida
Industry Guide’s Name : Sachin Kumar

Designation : Asst. Manager- Corporate & Key

Account

Contact Details: Ph. (O) : 0124-2561200 (201)

Mobile : 9953426435
E-mail : kumarsachin.11@gmail.com

Name of HR/ Recruitment Head : Sachin Kumar

Contact Details: Ph. (O) : 0124-2561200 (201)
Mobile : 9953426435
E-mail :kumarsachin.11@gmail.com

PROJECT INFORMATION

i) Project Duration: (8 Weeks)

a) Date of Summer Internship commencement : 27st May, 2017
 b) Date of Summer Internship completion : 31st July, 2017

ii) Project Title:

iii) Project Objective(s):

(1) To study the Marketing Strategies of LG Electronics India PVT

LTD. with the Manager of the venue.

The alternative objectives are:

(1) Make a call to the New Clients to approach them for our future
transactions/Business.

(2) Assist Client Servicing Team member to make Presentation for

our Client.

iv) Methodology adopted:

v) Summary of the project: Under the Guidance of LG Team member, I

am getting the appropriate knowledge about the Events & Marketing
and it require:- Planning, Organising, Controlling, Co-ordination,
Check-Recheck Procedure and Work with dynamically, after that
Event get successful with the team Spirit.

Signature Signature Signature

(Student) (Industry Guide) (Faculty Guide)

Date of submission: ________________________