EX Series

LCD Monitor
User Manual
Copyright
Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.

All other logos, products, or company names mentioned in this manual are the registered
trademarks or copyrights of their respective owners, and are used for informational purposes
only.

Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

2
Power Safety
Please follow these safety instructions for best performance, and long life for your monitor.

0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.
For Germany only

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm2 must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.

3
 • The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.

Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

4
 Table of Contents
Copyright ...................................................................................................................................... 2
Getting started ............................................................................................................................. 6
Getting to know your monitor ................................................................................................ 8
Front view .................................................................................................................................................... 8
Back view .................................................................................................................................................... 8
Connections ................................................................................................................................................ 9
How to assemble your monitor hardware .........................................................................10
How to change cable connection after initial installation ................................................15
Adjusting the monitor height ................................................................................................................ 16
Using the monitor wall mount set (purchased separately) .............................................17
Precautions ................................................................................................................................................ 17
Getting the most from your BenQ Monitor ......................................................................19
How to install the monitor driver on a new computer .................................................................. 20
How to upgrade the monitor driver on an existing computer ..................................................... 21
How to install driver on Windows 10 system .................................................................................. 22
How to install driver on Windows 8 (8.1) system ........................................................................... 23
How to install driver on Windows 7 system .................................................................................... 24
How to adjust your monitor ..................................................................................................25
The control panel ..................................................................................................................................... 25
Basic menu operation .............................................................................................................................. 26
Customizing the hot keys....................................................................................................................... 27
Working with HDR technology............................................................................................................ 27
Adjusting display mode............................................................................................................................ 28
Choosing an appropriate picture mode .............................................................................................. 28
Video source selection in PIP/PBP mode............................................................................................ 29
Navigating the main menu .......................................................................................................30
Display menu ............................................................................................................................................. 31
Picture menu ............................................................................................................................................. 33
Picture Advanced menu .......................................................................................................................... 35
Audio menu ............................................................................................................................................... 38
System menu ............................................................................................................................................. 39
Troubleshooting ........................................................................................................................43
Frequently asked questions (FAQ)....................................................................................................... 43
Need more help? ...................................................................................................................................... 45

1/25/19
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.

BenQ LCD Monitor

Quick Start Guide

CD-ROM

Power Cord
(Picture may differ from product supplied
for your region.)

Power Adapter

Video Cable: DP

Video Cable: DP to mini DP

(Optional accessory)

6 Getting started
 Video Cable: HDMI

USB Cable: USB-C™

Audio Cable
(Optional accessory)

Back Cover

VESA Wall Mount Transfer Kit

(Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

Getting started 7
Getting to know your monitor
Front view
1. Light sensor
2. Power button / Power LED
indicator
3. Control buttons

1 2 3

Back view
4. DC power input jack
5. Headphone jack
6. HDMI sockets
7. DisplayPort socket
8. USB 3.0 ports
9. USB-C™ port
10. Cable management hole
11. Kensington lock slot

4 5 6 7 8 9 10 11

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

8 Getting to know your monitor

Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.

For detailed connection methods, see page 11.

• If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports.
• If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available
from the USB downstream ports.

Getting to know your monitor 9

How to assemble your monitor hardware
• If the computer is turned on, you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.
• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" on the CD for more information.
• Avoid finger pressure on the screen surface.

Be careful when handling the sharp monitor base and protect yourself from any physical harm.

1. Attach the monitor base.

Your monitor comes with a curved screen and the screen surface should never be placed on the desk without a
cushion underneath.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Open the box, and remove the cushion that protects
the back of the monitor.

2. Lift the monitor.

Take the monitor out of the box by holding the stand
arm. Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
Remove the foam wrap from the monitor.

Consider keeping the box and packaging in storage for use in

the future when you may need to transport the monitor.
The fitted foam packing is ideal for protecting the monitor
during transport.

10 How to assemble your monitor hardware

3. Connect the PC video cable.

The video cables included in your package and the socket

illustrations may vary depending on the product supplied for
your region.
1.Pass the cable through the cable management
hole on the stand arm.

2.Establish a video cable connection.

or or or

•Connect the plug of the HDMI cable to the HDMI port on the monitor.
•Connect the plug of the DP cable to the monitor video socket.

After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable.
Connect the monitor to any video source other than DP first. Go to System and DisplayPort on the OSD menu
of the monitor and change the setting from 1.4 to 1.1. Once the setting is done, unplug the current video cable
and re-connect the DP cable. To go to the OSD menu, see Basic menu operation on page 26.
•Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor. It
allows signal, audio, and transmission from the laptop to the monitor.

The USB-C™ port on the monitor transfers data only and does not support power delivery to the laptop.
Additional power supply to the connected laptop is required.

Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh
rate. See USB-C Configuration on page 41 and Options for data transfer via USB-C™ on page 42 for more
information.
3.Tighten all finger screws to prevent the plugs from accidentally falling out during use.
4.Connect the other end of the video cable to an appropriate port of a digital output source (e.g., a
computer).

How to assemble your monitor hardware 11

 5. Connect the headphone.
Pass the cable through the cable management hole on
the stand arm first.
You may connect headphones to the headphone jack
found on the back side of the monitor.

6. Connect USB devices.

Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port (USB-C™).

The USB hubs (downstream ports) are available only when

the USB-C™ port is in use.

7. Connect the power adapter to the monitor.

Pass the cable through the cable management hole on
the stand arm first. Connect the power adapter to the
socket labelled on the rear of the monitor. Do not
connect the other end to a power outlet just yet.

8. Install the back cover.

Align the back cover with the holes on the back of the 1
monitor ( ), and press the sides and the bottom of
the back cover against the holes to lock it into place as 2
illustrated ( ). Push from the bottom of the cover and
check if the it has been installed properly.

To remove the back cover, see How to change cable

connection after initial installation on page 15 for more
information.

12 How to assemble your monitor hardware

9. Place the monitor properly.
Place the monitor as desired after the cables have been connected properly. Move the monitor carefully
by holding lower part of monitor, the base or the stand arm.

Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force.

10.Tilt the monitor.

You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor, handle it with

care. Avoid finger pressure on the screen surface. Adjust the
screen angle by placing your hands on the top and on the
bottom of the monitor as illustrated. Excessive force on the
display is prohibited.

11.Connect-to and turn-on the power.

Connect the power cord to the power adapter. Plug the
other end of the power cord into a power outlet and
turn it on.

Picture may differ from product supplied for your region.

How to assemble your monitor hardware 13

 Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ Monitor on page
19 to install the monitor software.

To extend the service life of the product, we recommend

that you use your computer's power management function.

14 How to assemble your monitor hardware

How to change cable connection after initial installation
To protect the curved screen, do not lay the screen face down on the desk without the
protection of the supplied cushion. If you prefer to change the cable connection after the initial
installation has been completed in How to assemble your monitor hardware on page 10, follow
the procedures below.

1. Turn off the monitor.

Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.

2. Tilt the monitor to its extended position.

Gently tilt the monitor to the maximum extended
position. To properly tilt the monitor, see Tilt the
monitor. on page 13.

3. Remove the back cover.

Remove the back cover from its bottom as illustrated.
Follow the instructions in Establish a video cable
connection. on page 11 and change connected cables.
Re-install the back cover as instructed in Install the back
cover. on page 12.

How to change cable connection after initial installation 15

 Adjusting the monitor height
To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.

Avoid finger pressure on the screen surface. Excessive force

on the display is prohibited.

Avoid placing hands on the upper or lower part of the height-adjustable stand or at the
bottom of the monitor, as ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while performing this operation.

16 How to assemble your monitor hardware

Using the monitor wall mount set (purchased separately)
The back of your monitor has screw holes to fix the stand and the base. A VESA standard
mount bracket with 100mm pattern could be installed via installing a special transfer kit made
for this model. Should you need the VESA wall mount transfer kit, please contact BenQ
service.

Before starting to install the monitor wall mount set, please read the precautions carefully.

Precautions
• Install your monitor and monitor mount set on a wall with flat surface.
• Ensure that the wall material and the standard wall mount set (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand and base.

While the monitor is inside the box, remove the stand
hinge cover with a opening pry tool (purchased
separately).

Release the screws fixing the stand to the monitor.

Lift the end of the stand arm up to remove it from the

monitor.

Using the monitor wall mount set (purchased separately) 17

 2. Install the VESA wall mount transfer kit as
illustrated.
Use a magnetic tip screwdriver to fix the VESA wall
mount transfer kit to the monitor with 6 screws from
step 1.

3. Follow the instruction manuals of the wall mount bracket you purchased to
complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws
are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation
and safety precautions.

18 Using the monitor wall mount set (purchased separately)

Getting the most from your BenQ Monitor
To gain the most benefit from your new BenQ LCD Monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its Found New Hardware wizard.

Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate
monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:

• How to install the monitor driver on a new computer on page 20.

• How to upgrade the monitor driver on an existing computer on page 21.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.

Getting the most from your BenQ Monitor 19

 How to install the monitor driver on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor driver on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 10.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.

20 Getting the most from your BenQ Monitor

How to upgrade the monitor driver on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in
the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and
guide you through the file selection and installation process.

See:

• How to install driver on Windows 10 system on page 22.

• How to install driver on Windows 8 (8.1) system on page 23.
• How to install driver on Windows 7 system on page 24.

Getting the most from your BenQ Monitor 21

 How to install driver on Windows 10 system
1. Open Display Properties.
Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

22 Getting the most from your BenQ Monitor

How to install driver on Windows 8 (8.1) system
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

Getting the most from your BenQ Monitor 23

 How to install driver on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

24 Getting the most from your BenQ Monitor

How to adjust your monitor
The control panel

1 2

No. Name Description

1. Power key Turns the power on or off.

2. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.

How to adjust your monitor 25

 Basic menu operation
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.
1 2

4 3

1. Press any of the control keys.

2. The hot key menu is displayed. The keys numbered , , and are custom keys and
are designated for particular functions.
3. Select (Menu) to access the main menu.
4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 30 for details on the menu options.

OSD icon
OSD in hot key
No. in main Function
menu
menu

Input hot key The key is the hot key for Input.

26 How to adjust your monitor

 OSD icon
OSD in hot key
No. in main Function
menu
menu
Custom Key 1 • By default, the key is the hot key for Picture Mode.
To change the default settings, see Customizing the
hot keys on page 27.
• For Up/Increase adjustment.
Custom Key 2 • By default, the key is the hot key for Contrast. To
change the default settings, see Customizing the hot
keys on page 27.
• For Down/Decrease adjustment.
Custom Key 3 • By default, the key is the hot key for Brightness. To
change the default settings, see Customizing the hot
keys on page 27.
• Enters sub menus.
• Selects menu items.
Menu • Activates the main menu.
• Returns to the previous menu.
Exit Exits OSD menu.

• OSD = On Screen Display.

The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.
• To unlock the OSD controls, press and hold any key for 10 seconds.

Customizing the hot keys

The custom keys (see page 26) perform as hot keys to provide direct access to pre-defined
functions. You can change the default setting and designate different functions for these keys.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access
the main menu.
2. Go to System.
3. Select the custom key you want to change.
4. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.

Working with HDR technology

• Your monitor supports HDR10 technology.
• The information regarding HDR-compatible devices and content in this document is most up-to-date at the
time of publication. For the latest information, contact your device manufacturer and content provider.

To enable HDR function, you need to have a compatible player and content.

How to adjust your monitor 27

 1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are
supported.
Commonly used names for 4K 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p
(may vary by manufacturer)
Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz
Commonly used names for HDR Premium, High Dynamic Range, HDR, Ultra HD
HDR10 Premium
(may vary by manufacturer)
2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new
HDR games on Xbox One S and PS4 Pro.
3. Make sure the player and the monitor have been connected via an appropriate cable:
• the provided HDMI / DP / DP to mini DP cable / USB-C™ cable (if available)
• an HDMI cable that is HDMI High Speed or HDMI Premium certified
• a DP / DP to mini DP cable that is DisplayPort compliance certified
• a certified USB-C™ cable
Enabling HDR function
1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access
the main menu.
2. Go to Picture Advanced and Picture Mode.
3. Select HDR. An OSD message displays.
• HDR: On: This means your content player and content are HDR-compatible and the HDR
function is properly enabled. The monitor is following the ST2084 standard to process the HDR
content.
• HDR: Emulated: This means the input content is not HDR-compatible and the monitor is in
HDR-emulated mode. Refer Working with HDR technology on page 27 to check if a supported
player, content, and the certified cable are used.

Adjusting display mode

To display images of aspect ratio other than 21:9 and size other than the panel size of your
purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access
the main menu.
2. Go to Picture Advanced and Display Mode.
3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See
Picture Mode on page 35 for all the available picture modes.

Go to Picture Advanced and Picture Mode for a desired picture mode.

28 How to adjust your monitor

Video source selection in PIP/PBP mode
Your monitor scans for the available video sources in the following order: HDMI, DP, and
USB-C™, and displays the first available one. This video source will become the main source in
PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in
PIP/PBP source on page 32. Menu options that are not available will become grayed out.

Refer to the following table to find your main source and its supporting second sources. To find
out the supported incoming display mode (input timing), please read the "Preset display
modes" section from the link "Adjusting the Screen Resolution" on the CD.

Possible second sources

Inputs HDMI-1 HDMI-2 DP USB-C™
HDMI-1 V V V
Main HDMI-2 V V V
source DP V V V
USB-C™ V V V

How to adjust your monitor 29

Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press any of the control keys to bring up the hot key menu. Select (Menu) to access the
main menu. See Basic menu operation on page 26 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be disabled
and the corresponding OSD icons will disappear. For models without certain functions, their
settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 40 under
System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 31

• Picture menu on page 33
• Picture Advanced menu on page 35
• Audio menu on page 38
• System menu on page 39

30 Navigating the main menu

 Display menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Standard

Display PIP / PBP HDMI 1

Picture Input HDMI 2

Picture Advanced DisplayPort

Audio USB-C

System

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

PIP/PBP Sets the PIP or PBP mode. Pictures from two independent
video sources are displayed on the screen at the same time.

The audio input is from the main source if the PIP/PBP mode is
activated.

Navigating the main menu 31

 Item Function Range

Mode Sets the PIP or PBP mode. • PIP

PIP: the Picture-in-Picture (PIP) mode • PBP
displays the main video source on the screen
while the second source in an inset window. • OFF
PBP: Allows to display images from two
different video sources side-by-side.
OFF: Disables PIP/PBP mode.
PIP/PBP Sets the second video source for the PIP/PBP • HDMI 1
source mode. • HDMI 2
• DisplayPort
• USB-C
SWAP Videos from the main and the second sources
are swapped on the screen.
PIP Size Determines the size of the inset window in • Small
the PIP mode. • Medium
• Large
PIP Position Adjusts the position of the inset window in • Top Right
the PIP mode. • Top Left
• Bottom
Right
• Bottom Left
Input Use this to change the input to that appropriate to your • HDMI 1
video cable connection type. • HDMI 2
• DisplayPort
• USB-C

32 Navigating the main menu

Picture menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: User

Display Brightness Normal R G

50 B
Picture Contrast Bluish 100 100 100
Picture Advanced Sharpness Reddish
Audio Gamma User Define

System Color Temperature

Reset Color

AMA

1. Select (Menu) from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Brightness Adjusts the balance between light and dark shades. 0 to 100
Contrast Adjusts the degree of difference between darkness and 0 to 100
lightness.
Sharpness Adjusts the clarity and visibility of the edges of the subjects 1 to 10
in the image.

Navigating the main menu 33

 Item Function Range

Gamma Adjusts the tone luminance. The default value is 3 (the •1

standard value for Windows). •2
•3
•4
•5
Color Normal Allows video and still photographs to be viewed
Temperature with natural coloring. This is the factory default
color.
Bluish Applies a cool tint to the image and is factory
pre-set to the PC industry standard white color.
Reddish Applies a warm tint to the image and is factory
pre-set to the news print standard white color.
User The blend of the Red, Green and Blue primary • R (0~100)
Define colors can be altered to change the color tint of • G (0~100)
the image. Go to the succeeding R (red),
• B (0~100)
G (green), and B (blue) menus to change the
settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a yellowish
tint. If you reduce Green, the image will become
a magenta tint.)
Reset Color Resets the custom color settings to the factory defaults. • YES
• NO
AMA Improves the gray level response time of the LCD panel. • OFF
• High
• Premium

34 Navigating the main menu

Picture Advanced menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Standard

Display Picture Mode Standard

50
Picture Color Vibrance HDR

Picture Advanced Low Blue Light sRGB

Audio Super Resolution Photo

System Dynamic Contrast Gamer1

Overscan Gamer2

Display Mode Gamer3

HDMI RGB PC Range Custom1

1. Select (Menu) from the hot key menu.

2. Use or to select Picture Advanced.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Picture Select a picture mode that best suits the type of images shown
Mode on the screen.
Standard For basic PC application.
HDR For better color matching representation with
High Dynamic Range (HDR) technology.
sRGB For better color matching representation with
the peripheral devices, such as printers, digital
cameras, etc.
Photo For viewing still images.

Navigating the main menu 35

 Item Function Range

Gamer1 For playing car racing games.

Gamer2 For playing CS:GO games.
Gamer3 For playing Battlefield games.
Custom 1 Applies a combination of color settings defined
by users.
Custom 2
Color Provides different sets of color settings. Once applied, you can 0 ~ 20
Vibrance adjust some of the color settings in the corresponding menus.
Low Blue Decreases the blue light emitted from the display to reduce the 0 ~ 20
Light risk of blue light exposure to your eyes.

The higher the value is, the more blue light has been decreased.

Super Simulates high-resolution images by increasing pixel density of •0

Resolution low-resolution ones. •1
•2
•3
Dynamic The function is to automatically detect the distribution of an 0 to 5
Contrast input visual signal, and then to create the optimal contrast.
Overscan Slightly enlarges the input image. Use this feature to hide • ON
annoying edge noise if present around your image. • OFF

Available only when the input source is HDMI.

Display This feature is provided to allow aspect ratios other than 21:9
Mode to be displayed without geometric distortion.

The options under Display Mode will be different depending on the

input signal sources.

Depending on your selection of Picture Mode, different Display Mode

option is pre-set. Change the setting if needed.

Full Scales the input image to fill the screen. Ideal for
21:9 aspect images.
Aspect The input image is displayed without geometric
distortion filling as much of the display as
possible.
1:1 Displays the input image in its native resolution
without scaling.

36 Navigating the main menu

 Item Function Range
HDMI RGB Determines the range of color scales. Select an option that • Auto
PC Range matches the RGB range setting on the connected HDMI device. Detect
• RGB (0 ~
255)
• RGB (16 ~
235)
B.I.+ (Bright Turns the Bright Intelligence Plus function on or off. The built-in • ON
Intelligence light sensor works with Bright Intelligence Plus technology to • OFF
Plus) detect the ambient light, image brightness, contrast, and color
temperature, and then balance the screen automatically.
Light Meter Sets to display the light condition around the • ON
monitor on the screen. • OFF
Sensor Adjusts sensitivity of light sensor to change the 0 ~ 100
Sensitivity brightness range to be detected. This may be
helpful to correct uneven lighting in light
detection.

Navigating the main menu 37

 Audio menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be disabled
and the corresponding OSD icons will disappear. For models without certain functions, their
settings and related items will not appear on the menu.

Mode: Standard

Display Volume
92 50
Picture Mute

Picture Advanced

Audio

System

1. Select (Menu) from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Volume Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input. • ON
• OFF

38 Navigating the main menu

System menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. Keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Standard

Display OSD Settings Language 5 sec.

50
Picture Custom Key 1 Display Time 10 sec.

Picture Advanced Custom Key 2 OSD Lock 15 sec.

Audio Custom Key 3 20 sec.

System DDC/CI 25 sec.

USB-C Configuration 30 sec.

DP Auto Switch

HDMI Auto Switch

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Navigating the main menu 39

 Item Function Range

OSD Settings Language Sets the OSD menu language. • English

• Français
The language options displayed on your OSD • Deutsch
may differ from those shown on the right,
depending on the product supplied in your • Italiano
region. • Español
• Polski
• Česky
• Magyar
• Română
• Nederlands
• Русский
• Svenska
• Português
•
•日本語
• 한국어
• 繁體中文
•简体中文
Display Adjusts the display time of the OSD menu. • 5 sec.
Time • 10 sec.
• 15 sec.
• 20 sec.
• 25 sec.
• 30 sec.
OSD Lock Prevents all the monitor settings from being
accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.

To unlock the OSD controls, press and hold any

key for 10 seconds.

40 Navigating the main menu

 Item Function Range

Custom Key 1 Sets the function to be accessed by custom key 1. • Picture Mode
Custom Key 2 Sets the function to be accessed by custom key 2. • Color Vibrance
• Brightness
Custom Key 3 Sets the function to be accessed by custom key 3.
• Low Blue Light
• Super
Resolution
• Display Mode
• Volume
• Contrast
DDC/CI Allows the monitor settings to be set through the • ON
software on the PC. • OFF

DDC/CI, short for Display Data Channel/Command Interface,

which was developed by Video Electronics Standards
Association (VESA). DDC/CI capability allows monitor controls
to be sent via the software for remote diagnostics.

USB-C Sets the refresh rate of the input video via USB-C™ port. • WQHD@100Hz
Configuration The USB transmission speed changes accordingly due to + USB 2.0
USB-C™ technology limitation. See Options for data • WQHD@60Hz
transfer via USB-C™ on page 42 for more information. + USB 3.1
DP Auto When this function is activated, DP port will be in the • ON
Switch input auto select loop. Otherwise, DP can only be • OFF
selected by input select or by hot key.
HDMI Auto When this function is activated, HDMI port will be in the • ON
Switch input auto select loop. Otherwise, HDMI can only be • OFF
selected by input select or by hot key.
USB-C Auto When this function is activated, USB-C™ port will be in • ON
Switch the input auto select loop. Otherwise, USB-C™ can only • OFF
be selected by input select or by hot key.
Auto Power Sets the time to power off the monitor automatically in • OFF
Off power saving mode. • 10min.
• 20min.
• 30min.
Resolution Sets whether to display the resolution notice of the • ON
Notice recommended resolution when a new input source is • OFF
detected by the monitor.

Navigating the main menu 41

 Item Function Range

Information Displays the current monitor property settings. • Input

• Current
Resolution
• Optimum
Resolution
(best with the
monitor)
• HDR
• Model Name
DisplayPort Selects an appropriate DP standard for data transmission. • 1.1
• 1.4
Reset All Resets all mode, color and geometry settings to the • YES
factory default values. • NO

Options for data transfer via USB-C™

3440 x 1440@100Hz + USB 2.0 3440 x 1440@60Hz + USB 3.1
Refresh rate 100 Hz 60 Hz
USB transmission speed 480Mbps 5Gbps

42 Navigating the main menu

Troubleshooting
Frequently asked questions (FAQ)
Imaging

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.
Go to Picture and Reset Color, and then choose YES to reset the color settings to the
factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See
Display Mode on page 36 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

Troubleshooting 43
 Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is white or orange.
• If the LED lights up in solid white, the monitor is powered on.
• If the LED is illuminated in white and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section
from the link "Adjusting the Screen Resolution".
• If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.
OSD controls
The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.

OSD messages
A message Out of Range on the screen during computer boot up process.
If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio
No sound can be heard from the built-in speakers. (selected models only)
• Check whether the desired cable to input audio signals is properly connected. See Connect
the headphone. on page 12 for details.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)

44 Troubleshooting
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting on
your laptop has been selected. You may look for options similar to "USB headphone".

Sensors
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence function is set to ON. Check Picture
Advanced > B. I. +.
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of the
sensor. Bright colors (especially white and fluorescent colors)
reflect light and the sensor cannot detect the main light sources.

USB-C™ connection
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order.

• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See
Connect the PC video cable. on page 11 for more information.
• Check if the input source has been selected to USB-C on Display > Input.

HDR
There is a message HDR: Emulated showing on the screen.
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer Working with HDR technology on page 27 to check if a supported player,
content, and the certified cable are used.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.

Troubleshooting 45