Suppliers Performance Evaluation Criterion
Check the space provided before each observation for corresponding points.
Quality of Products
1. Performance (efficiency)
( ) 4 – Has a high quality in the output of the product with zero defect.
( ) 3 – There is a good quality output of the product with one or two defects.
( ) 2 – Poor quality of the product which needs an improvement in the output
( ) 1 – Product needs to change or returned
2. Reliability (dependability)
( ) 4 – Product is highly reliable on its intended purpose. Always on top of its reliability.
( ) 3 – Product is good and reliable. And has failed to work at once on its reliability.
( ) 2 – Poor reliability output. Had happened of failure to work twice/thrice on its reliability.
( ) 1 – Needs a change of product brand type.
3. Conformance ( according to specs)
(NA) 4 – Product type quality strictly complies with its specifications.
( ) 3 – There conformance to the specifications of the product.
( ) 2 – Isolated product not compliance to specs found not stated
( ) 1 – There is a high number found on non conformances of the product
4. Durability (lasting)
( ) 4 – The product is excellently durable and can be used on its extended life span
( ) 3 – Product durability is good
( ) 2 – Life span of the product use is poor
( ) 1 – The product easily gets worn out or spoiled
5. Features (Characteristics)
( ) 4 – The characteristics of the product is excellent
( ) 3 – The characteristic of the product is good.
( ) 2 – Deprived characteristics.
( ) 1 – Quality not acceptable.
Score: ____________
Service
1. Technical Assistance and After Sales Service
( ) 4 – Excellent in service assistance after purchasing of the product
( ) 3 – Good service is rendered in handling Technical assistance.
( ) 2 – poor product services
( ) 1 – Product services is not guaranteed after sales
2. Handling of Complaints
( ) 4 – Prompt handling of customer complaints
( ) 3 – Good handling of customer complaints
( ) 2 – Handling of customer complaints is poor
( ) 1 – Needs improvement in handling customer complains
3. Documentation Requirements
( ) 4 – Immediately available and meets all standards
( ) 3 – Always available
( ) 2 – Document Requirements needs improvement
( ) 1 – There is no available documents and requirements shown
Score: ___________
Timeliness of Delivery
1. Delivers on time
( ) 4 – Delivery is always on time
( ) 3 – Failed once to deliver on time scheduled
( ) 2 – Failed to deliver twice or thrice time on schedule
( ) 1 – Repeatedly delivers not on time schedule and there is a need of immediate action
2. Condition on arrival
( ) 4 – The product delivered by the supplier is always in good condition
( ) 3 – The product delivered by the supplier in good condition
( ) 2 – There is a poor condition of the product upon arrival
( ) 1 – The product delivered by the supplier is not acceptable
3. Follows Instruction/Specs
( ) 4 – Products instruction on its specs is excellently followed
( ) 3 – Products instruction on its specs is followed
( ) 2 – Product Specifications is not followed
( ) 1 – Product is not acceptable in compliance to its specifications
4. Number of Rejection
( ) 4 – There is no product rejection
( ) 3 – Isolated product rejection has been recorded
( ) 2 – Product rejection has been repeatedly recorded
( ) 1 – Product rejection is not acceptable
5. Exercise Professionalism and Honesty in dealing with Buyers/End Users
( ) 4 – Excellently shown and practiced by the suppliers
( ) 3 – Fairly shown and practiced by the suppliers
( ) 2 – Poorly shown and practiced by the suppliers
( ) 1 – Not shown at all
6. Worthy of Confidence
( ) 4 – Can highly be trusted
( ) 3 – Can be trusted
( ) 2 – Needs follow up
( ) 1 – Not worth it
7. Does not Engage in Padding of Orders/Erroneous Documents
( ) 4 – Shows accuracy in making documents of the Orders
( ) 3 – Shows good in accuracy of making documents of the Orders
( ) 3 – Fairly shows in accuracy of making documents of the Orders
( ) 1 – Poorly shows in accuracy of making documents of the Orders
8. Follow Company Policies, Rules and Regulations
( ) 4 – Exceed
( ) 3 – Promptly
( ) 2 – Sometimes
( ) 1 – Poorly shown
Score: ____________
Total points: ____________
Average: _______________
100% - 90 % = Recommendable
89% - 80% = Acceptable
79% - 70% = Least Priority
