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Position Title: Luggage Porter / Bell Boy Reports To: Bell Boy / Duty Manager Position Summary

The position of Luggage Porter/Bell Boy involves greeting guests and assisting with luggage upon arrival. Additional responsibilities include collecting and distributing post and packages, answering general inquiries, and ensuring lobby and exterior areas are clean. Duties involve checking the arrival list for VIPs, assisting guests with luggage and escorting them to rooms, delivering items to rooms, and transporting departing guests' luggage. The ideal candidate has experience in hospitality or luxury hotels, is service-oriented, and able to stand for long periods.

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1K views2 pages

Position Title: Luggage Porter / Bell Boy Reports To: Bell Boy / Duty Manager Position Summary

The position of Luggage Porter/Bell Boy involves greeting guests and assisting with luggage upon arrival. Additional responsibilities include collecting and distributing post and packages, answering general inquiries, and ensuring lobby and exterior areas are clean. Duties involve checking the arrival list for VIPs, assisting guests with luggage and escorting them to rooms, delivering items to rooms, and transporting departing guests' luggage. The ideal candidate has experience in hospitality or luxury hotels, is service-oriented, and able to stand for long periods.

Uploaded by

human
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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POSITION TITLE : Luggage Porter / Bell Boy

REPORTS TO : Bell Boy / Duty Manager


POSITION SUMMARY :
Primarily reponsible to Great and welcome all guest to the hotel and relieve guestes of their
luggage on arrival. You will ensure thet the highest standards of hospitality and welcome are
demonstrated at all times, and that all guest requests are dealt with in a prompt and
courteous manner.
In Addition to assist guest with luggage, Porters are also responsible to collect and distribute
post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt
arears are always clean and tidy.

BELL BOY DUTIES AND RESPONSIBILITIES:


 Checks the daily arrival list for VVIP’s or guests with specials need.
 To be present at the Concierge/Reception desk or in the lobby to be ready to assist
guests, colleaguess and visitors when requested.
 Ensure collection and delivery of guest luggage and equipment in an efficient and
timely manner.
 Tag baggages it and return the identification slips to guests.
 Assists guests with luggage to the front desk.
 Escorts guests to room, placing luggage in room assigned by front desk.
 Inspects guest room for order and adequate supplies and informs guests of room
amenities
 Delivers faxes, messages, packages and flowers to guests rooms and other offices.
 Provide items on loan to guest and collect the items back from guest before
departure.
 Inform Front Desk Cashier to charge items given on loan, in case there is any charges
applicable.
 Ensure the efficient delivery and collection of group luggage.
 Ensure that the guest has verified that all luggage has been accounted for.
 Ensure safe storage and collect ticketing of guest coats and personal items.
 Assist guest with Long term luggage storage requests / Left luggage requests.
 Update and file the left luggage request form / Long Term luggage request form.
 Update and file errand cards.
 Update the Luggage movement register.
 Transport departing guests luggage from the room to the lobby, then into a car or
taxi after reconfirming with the guest.
 Respond to guest requests and queries providing a knowledgeable, efficient and
helpful information service.
 Assist the senior Concierge on duty with his/her duties during busy periods and
breaks.
 Assist with answering the telephone and taking messages, transferring calls or
dealing with enquiries.
 To provide an efficient luggage storage, delivery and collection service.
 Perform any other works as and when assigned by the management.

PREREQUISITES:
Previous experience in hospitality would be preferred and Commitment to delivering a
high level of customer service. Be a good team player and Flexibility to work a variety
of early and late shifts. Able to stand for long hours.

EDUCATION:
High school or equivalent education. Computer Basics and knowledge of Property
Management software.

EXPERIENCE:
Previous experience working in a luxury 4 or 5 star hotel or serviced apartments
environment. The successful candidate is likely to have a passion for customer service,
excellent communication skills and good levels of written and spoken English.

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