INTERNSHIP REPPORT
ON
UNITED BANK LIMITED
Submitted By
NIMRA YAMEEN
DEPARTMENT OF MANAGEMENT
SCIENCES
LAHORE COLLEGE FOR WOMEN
UNIVERSITY
YEAR OF SUBISSION 2019
UNITED BANK LIMITED
NIMRA YAMEEN
ROLL NO
091611047
SUBMISSION (2019)
SUPERVISOR: MISS SAIRA
MANAGEMENT OF SCIENCES
LAHORE COLLEGE FOR WOMEN
UNIVERSITY
INTERNSHIP REPORT
On
UNITED BANK LIMITED
SUBMITTED by SUPERVISOR REGISTRAR
NIMRA YAMEEN MISS SAIRA
DECLARATION
An internship report submitted to the department of
Management sciences, Lahore College For Women
University, Lahore in partial fulfillment of the requirement
for the degree of BBA/MBA.
DEDICATION
This report is dedicated to my beloved parents and siblings
for their endless love, support and encouragement; teachers
for their kindness and devotion and those who supported me
and always believed in me.
PREFACE
Internship is the integral part of the BBA program. For the sake of
internship, the most initial thing is to have a practical experience. This
effort may get a student to get a practical experience if right
organization is selected. During the internship a student comes to a
practical knowledge. She learns what she has studied so far. As a
student I have also done my internship at UNITED BANK LIMITED
Shahdara More Branch, Lahore. Here I come to know a different and
very interesting experience of learning and working with staff of
UNITED BANK LIMITED.
INTERNSHIP CONTENTS
Chapter 1
INTRODUCTION
HISTORY AND BACKGROUND
BUSINESS PHILOSOPHY
VISION AND MISSION STATEMENT
MARKET STANDING
CHAPTER2
MANAGEMENT SYSTEM
Organizational chart
Corporate profile
Management hierarchy
Policy formation process
Managerial policies
Credit rating
Chapter 3
MARKETING MIX
PRODUCT
PRICE
PLACE
PROMOTION
Chapter 4
FINANCIAL STATEMENT ANALYSIS
HORIZONTAL/TREND ANALYSIS
VERTICAL ANALYSIS
FINANCIAL RATIO ANALYSIS
Chapter 5
SWOT ANALYSIS
Strengths
Weaknesses
Opportunities
Threats
CAHPTER 6
TRAINING PROGRAM
Divisional or departmental detail
Activities or intern
Projects assignment completed
Chapter 7
PROBLEM AND RECOMMENDATIONS
Chapter 8
LIST OF ANNEXTURE
CHAPTER 1
INTRODUCTION
HISTORY AND BACKGROUND
BUSINESS PHILOSOPHY
VISION AND MISSION STATEMENT
MARKET STANDING
UBL History
It began with a vision, a vision of unparalleled progress and unmatched excellence true to the
spirit of the era! On 7 November 1959, Pakistan witnessed an event that would change the
way we banked forever. It was not just the inauguration of UBL’s first branch at I.I.
Chundrigar; it was also the birth of the culture of service, a culture of innovation and a
culture of financial excellence!
By June 1960, shortly after six months of opening its doors to the public, UBL had branches in:
Karachi
Dacca
Lahore
Lyallpur
Chittagong and
Narayanganj
In 1963, UBL became the first bank in Pakistan to have a branch overseas- on William Street
in London, United Kingdom. True to our promise of providing service and care beyond the
ordinary to our customers, UBL and You have had a history. The first saving scheme for school
going children was launched as early as 1960 or the formation of Pakistan’s first Staff College
of employees in 1964, UBL, through the motivation of its staff and the trust of its customers,
continued to grow at a spectacular pace. In 1967, UBL had hit the dawn on information in
terms of technology, by introducing computer banking to Pakistan and in 1971, UBL once
again paved the way by launching 3 online branches in Karachi. The newly formed state of
Pakistan was witnessing the boom of industries and commerce – cannoned by a bank that
believed in the potential growth of Pakistan. Small wonder then, by 1978, UBL had a pledged
economic department, had acquired two international banks. UBL also launched supervised
credit and small loan schemes for small to medium sized firms as well as agriculture and had
made for itself, a strong international presence for we had branches in 4 continents.
Throughout its history, UBL has kept pace with- and often exceeded the changing needs of
changing times. Keeping the tradition of innovation alive, UBL introduced Pakistan’s first
credit card, the UNICARD in 70’s and left its mark by launching the Pak Rupees traveler
cheques in 1971. Staying true to its roots, UBL was also the first bank to have an Islamic
banking division and the first to introduce e-banking facilities at Hajj.
In the 1990’s the government of Pakistan decided to change the face of banking by creating a
blueprint to privatize UBL. At this point, financial experts were called on board to set the
bank back on course, and with implementation of relevant changes, the government
privatized the bank in the year 2002 – Best way and Al Ayaan collaborated, forming the
cornerstone for the UBL of tomorrow.
Today, UBL opens its eyes to a new vision every day, a vision of resurgent excellence and
renewed commitment to our customers. 58 years into our glorious history – UBL is now part
of one of the world’s largest financial services group.
BUSINESS PHILOSOPHY:
At the heart of UBL’s Sustainability philosophy is the desire to help those less fortunate than
others by supporting causes and empowering communities. The emphasis on giving back to
the community it operates in, is part of the bank’s well-articulated corporate strategy.
By focusing on the key sectors of higher education and health both independently as well as
in partnership with specialist organizations, UBL believes that it can empower disadvantaged
sections of the society through economic regeneration and employment creation.
UBL aims to help those in need by providing for accessible higher education, affordable and
high-quality healthcare and improvements in infrastructure and communal well-being,
through a detailed and all-encompassing sustainability program. In 2017, these were the key
areas the Bank focused its sustainability efforts on.
The second and final tranche of PKR 50 million was presented to Namal Education Foundation
for the construction of an Auditorium and a Faculty and Staff Accommodation Unit for the
Namal Agri-Business Program. This was part of a PKR 100 donation to the educational
institution.
Moreover, education of over 260 students, in various programs across the country, was
financed through scholarships by the Bank in 2017. LUMS, Forman Christian College,
Bahauddin Zakariya University and the Nasra Schools were amongst the recipients of UBL
scholarship funds.
UBL also supported many healthcare causes across Pakistan during 2017. Donations for
purchase of medical equipment were given to institutions like the Memon Medical Institute
Hospital, Murshid Hospital & Healthcare Center and Shalamar Hospital. Ambulances were
also donated to healthcare institutions in Balochistan and the Federal Capital.
UBL also worked in collaboration with Hisaar Foundation towards water conservation and
sustainability, an issue of much importance in Pakistan.
2017 saw UBL consolidate its sustainability agenda towards its core focus areas of education
and healthcare. It is the Bank’s sheer commitment to its values that continues to inspire and
motivate it to be sensitive to the society. It is this very commitment that will play an
important role in UBL’s efforts as the Bank looks ahead and focuses on improving lives and
building brighter futures for a wider and more diverse recipient base.
Vision and Mission statement:
Vision:
To be a world class bank dedicated to excellence, and to surpass the highest expectations of
our customers and all other stakeholders.
Mission
Be the undisputed leader in financial services for our customersMost innovative and fastest
growing bank in targeted businessesContinue to diversify across chosen geographiesAchieve
operational excellence with the highest level of complianceConsistently create leaders
through inspired human capitalContribute positively to the communities we operate in.
Values
Customer first
Honesty of purpose
Teamwork
Excellence
Meritocracy
