GROUP ASSIGNMENT
GROUP ASSIGNMENT
TECHNOLOGY PARK MALAYSIA
AICT002-3-1 INFORMATION SYSTEM
UCD1F1103
Member(s) : Christopher Chen Heng Wai (TP025615)
Chai Yen Wei (TP025634)
Gan Yung Kuei (TP025283)
Keh Man Hong (TP025557)
Lecturer’s Name : Intan Chempaka Binti Abu Bakar
Hand-Out Date : 11th April 2011
Hand-In Date : 23rd June 2011
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Maximum Student Student Student Student
Marks Name Name Name Name
Individual Oral 10
presentation
30%
Report content 20
Group Report 5
70% structure
Documentation 5
WBS 5
Submission of 5
Weekly Report
Diagrams and 10
illustrations
Research 20
analysis and
Critical
discussion
Research, 20
Reading and
Referencing
Total Marks 100
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Table of Contents
Abstract ......................................................................................................................................................... 4
Introduction ................................................................................................................................................... 5
Introduction to the 5 components of Information System ............................................................................ 6
Data/Information ........................................................................................................................................... 7
Definition of Information .............................................................................................................................. 9
Hardware ..................................................................................................................................................... 10
Software ...................................................................................................................................................... 14
People.......................................................................................................................................................... 16
Procedure .................................................................................................................................................... 18
Current Problems. ....................................................................................................................................... 22
Computer Security ...................................................................................................................................... 22
Ethics and Privacy Issue ............................................................................................................................. 23
Backup System............................................................................................................................................ 24
Solution ....................................................................................................................................................... 25
Recommendation ........................................................................................................................................ 26
Conclusion ................................................................................................................................................... 27
Work Breakdown Structure ........................................................................................................................ 28
Citations & References................................................................................................................................ 29
Minutes of Mandatory Meeting ................................................................................................................. 30
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Abstract
This is a summarized of our whole assignment on the research, observation and interview in
order to retrieve information about the Information System currently used by Tupperware Brands
and providing solutions to their problem in their system and giving advices.
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Introduction
- Company’s History and Profile.
Before Tupperware Brands existed, a chemist and inventory named Earl Silas Tupper
experimented the function of plastic. He developed a way to neutralize petroleum based
product into a substance that was tangible, hard, non-toxic, non greasy and transparency.
(Tupperware Brands)
As in the modern age now, Tupperware Brands has already made 2.2 million-strong sales
force every year and is ranked equal #2 in Fortune’s Most Admired Home Equipment and
Furnishings section. (Tupperware Brands Wikipedia, 2010)
Up until now, they have been providing the best services for customers according to their
‘Vision & Mission’.
(Tupperware, about us)
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Introduction to the 5 components of Information System
Information System is a combination of Information Technology and people’s activities using
that technology which consist of 5 components namely, Data, Software, Hardware, People and
Procedure.
Each of this components of Information Systems is important as they play a role to keep the
company together and complete.
Information
System
Procedure Data/Information
People ( Both
direct and in- Hardware
direct user)
Software
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Data/Information
Definition of Data
Data is a raw fact that has no inherent meaning and cannot be used for making decisions.
(Intan Chempaka, 2011)
Kinds of data the company uses
i. Consultant’s Name
ii. Order Date
iii. Transaction Date
iv. List of Items
v. Order Number
The Usage of Data
1. Tupperware Brands uses the data to retrieve information and sending information
between their branch located at Sri Petaling and the Headquarters at Subang Jaya for
products.
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As illustrated below, is an example of data needed for the operator from Sri Petaling branch to
check the Price List for each product that they are required to purchase from the Headquarters.
This is another example of a data of Order Enquiry.
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Definition of Information
Information is a processed data that provides meaningful and useful for people’s usage. It is
commonly used for decision making. (Intan Chempaka, 2011)
Types of information
i. Credit Sales
ii. Warranties
iii. Back Order
iv. GIRO
The Usage of Information
The information used by Tupperware Brands is for transactions between their branch company
with the Headquarters to confirm the product sales.
The illustration below shows the example of transaction only applicable for Singapore users.
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Another example of information in Tupperware Brands for Credit Sales List.
Hardware
Introduction To Hardware
Hardware is a physical device that is related to electronic and mechanical components that is
inside the computer. Hardware is essential for software's to work inside a computer and it is also
known as an input device. Examples of important hardware in a computer are keyboard, mouse
and many others. (Intan Chempaka, 2011)
The type of hardware used in Tupperware Brands is computer, modem, invoice printer, pen drive
and credit card machine.
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Computer
Computer is a complete set of hardware that without it software will not be able to function
correctly. A basic complete set of computer is applied to mouse, keyboard, monitor and a
Computer Processing Unit (CPU). A computer is commonly used by many people globally to
use the software as a consumer or creating software as a software engineer. (Simpson)
As for Tupperware Brands , it is currently used to keep the record of client details between their
branch and the Tupperware Brands HQ.
(Simpson)
Modem
A modem is a hardware that is commonly used to connect to the internet. Modems are basically
being used according to the amount total of data they can send or receive in a given unit of time
which is known as bits per second.
As for Tupperware Brands, it is used to report back the details and order products through online
from the Headquarters.
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(Amarpals, 2011)
Invoice Printer
A printing device commonly used in most companies, hotels and campuses to print out an
invoice for a large order of some product.
In Tupperware brands, the branch will receive an invoice from the HQ regarding on the order of
Tupperware products.
(OKI Invoice Printer ML720)
Pen drive (USB Flash Drive)
Pen drive, also known as USB Flash Drive which is commonly used to save and delete files. It is
physically smaller and it is also portable compared to a floppy disk and internal hard disk inside
the computer.
In Tupperware Brands, it is used to save up their company’s information as a hardware backup.
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(Informatica)
Credit Card Machine
Credit card machine is a device that is able to make a transaction with a debit or credit card. It is
paid not physically but through bank payment.
In Tupperware Brands, the operator in the branch uses the credit card machine to purchase the
order that have been made with the HQ and also for customers who purchases their product from
the branch office.
(smartel asia pacific, 2011)
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Software
Software is typically the series of instructions that tells the computer what and how to do it. Like
hardware, they won’t be able to process properly without the existence of hardware. Software
functions as the brain while hardware functions as the body. Without either one of these, the
computer will breakdown. The only difference between software and hardware is, hardware can
be seen and touched physically while software is a group of application with many functions.
(Intan Chempaka, 2011)
(CHEAP KEY SALE, 2010) (Smith, 2007)
Unlike any other companies which uses Microsoft Excel and Access or any other common tool
most company uses, Tupperware Brands uses their own software to keep information and details
of their product. The software Tupperware Brands currently using is iPS (IPower System).
This software is specially made only for members and employees of Tupperware Brands. It is
more convenient as it is already custom made through web. Like the function GIRO, it is only
applicable to Singapore users. As for the other functions are mostly to show the transaction, bills,
billing date and many other more.
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Here are the few examples of illustrations of the software iPS.
Here are more examples,
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People
People are ones who interacts one another with a computer or uses the information that
generates skilled, Up-to-date IT knowledge and trains a person to be professional IT user. People
are important assets in a successful development and use of technical information system
especially in the wide fields of business industry. For an example in Tupperware Brands, their
“Human Resources” such as employees played the main role in the business world as they are
the “branches” who supports “roots” which is known as the headquarters. This is because,
training of an employee may consume a lot of time and money. Also, due to their lack
knowledge to the information system, they might cause the production to decrease and not
efficient. On top of that, numbers of customer will be decreased. (Intan Chempaka, 2011)
Direct and Indirect Users
For users, it is divided into two (2) groups which are the direct users and the indirect users.
Direct Users are users who use the information system to get the latest update in information.
Examples Direct Users are Customers, Manager, and others. As for, Indirect Users they do not
get information through information system but from the Direct Users.
Direct Users
System administration from I-Power Berhad
They make sure the system is able to function efficiently and properly while not forgetting to
improve and maintain the quality of the system.
Headquarter Manager
One of the important user in the company to help update and control the latest products into the
website.
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Facebook
Helps promote the products of Tupperware Brands through Facebook fan page. They also
provide some information of products for all the clients. At times, Tupperware Brands will host
events at the fan page for lucky clients to win Tupperware products which will be able to attract
more customers to buy Tupperware Brands product.
Cashier
Plays a role in keying in the stock that has been ordered by the clients into the system and then
collect the money from the customer either by cash or credit card.
Indirect Users
Promoter
Promotes Tupperware brands product by hosting road show events and providing catalogues
regarding to the product.
Customers
Customers are the ones who receives the information from the promoters to buy Tupperware
products and may have various service provided by the promoter. They have the rights to enjoy
the good quality of the product and the best services provided by promoters.
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Procedure
Procedure is mainly defined as an instruction or set of instruction that a user is supposed to
follow in order to accomplish an activity. (Intan Chempaka, 2011)
For an example, it’s like a transaction of one of the product. In order to fully sell a single
product, the customer must first visit the store either through walk-in or online. From there they
will make a choice either to purchase which product they desire and then once selected,
transaction will be made through either cash or credit card. Lastly, the cashier or person in
charge will key in the record into their database. This is one complete cycle of procedure.
From Customer to Consultant through online.
Firstly, customer can either choose to go online or walk-in. In this case, the customer will choose
to go online on the web browser and enters the website (http://www.Tupperware.com.my) to log
into the official Tupperware website.
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Above this figure shows the Tupperware Brands official website.
the arrow pointing at “MALAYSIA” means that when the customer press on it, will show the
customers Tupperware latest product being released within that month.
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The figure above shows that the arrow pointing at the pages from the newest to oldest so that
customer may know that many new product that is being offered on that particular month.
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(Tupperware Brands)
The figure above shows all of the states located in Malaysia. Customers will be able to locate
where all the other Tupperware Brands branches and they can purchase it from the nearest store.
In order to find this page, just look for a function button at the homepage from the top and click
on the word called (Find a Tupperware Consultant). This page contains the address and contact
number of the consultant for customers convenience.
From the Consultant to Customers.
The person in charge in the
Consultant receives calls from Headquarters will contact the
customers either to ask for branch for the product being
enquiry and or purchase their ordered by the customer to be
product. sold.
Finally, the cashier will record
The branch in Seri Petaling will
up the details into their
receive the stock from the
system and sends the record
Headquarters and wait for the
back to the headquarters to
customer to do the transaction.
finalize the transaction.
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Current Problems.
Tupperware Brands is currently facing the problems of lagging issues. Due to the amount of
branches they have built nationwide means they need to have a better computer server in order
for the computer at Headquarters to receive multiple files from all the other branches. While the
files and details of clients from branches are being sent to the headquarters, the server might be
overflowed and might breakdown due to the server being unable to handle too much files at a
time. This will cause some of the client’s details to be lost and or corrupted and the clients will
lose faith in trusting the company.
Computer Security
An Anti-Virus is a compulsory to be installed into a computer to keep safe a company’s
information system. In Tupperware Brands of Seri Petaling Branch, They are using Windows
Firewall and an antivirus software, namely Norton Antivirus 2005 as their computer security.
The very reason why the antivirus is installed is to prevent their company’s system from being
hacked and virus attacks. Without the existence of antivirus, the viruses can leak information out
from their system and transfer into the main server of Headquarters.
(Free Fun Vid)
This is the Norton Antivirus 2005 currently used by Tupperware Brands of Seri Petaling Branch.
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Ethics and Privacy Issue
Ethical Issue
There are many ethical issues within the company. One of the main issues is that the
Headquarters must look for a trustworthy employee to handle the client details and transactions.
If the employee were to sabotage the details and take advantage of it and once found out, it will
give a bad impression towards the company. Therefore, the employers from the headquarters
must be very cautious in picking a representative which is responsible and trustworthy to handle
the branch.
Privacy Issue
As interviewed, there aren’t any privacy issue that is currently being faced inside the Tupperware
Brands Company.
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Backup System
Tupperware Brands company uses Norton Online Backup 25GB as a backup system. They
decided to use this backup system because it comes in a package with their current Norton
Antivirus 2005, so instead, they used this software. This software is able to backup their clients’
details through online and it has an automatic function to backup the file processing at any time.
(Norton)
How it works
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The figure above show that how to set the setting to backup the file automatically and how to
restore the date that have lost.
Solution
As the company also face lag issues due to the weak performance produced by the server,
Tupperware Brands should either upgrade and or getting more servers to be able to handle the
overflowing files being sent from the branches so that the files won’t be lost. Also, they should
upgrade their Operating System into a newer version to fix the lag issues.
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Recommendation
We would highly recommend Tupperware Brands to use the latest anti-virus software, avast!
Internet Security as it provides maximum protection. This is because the latest antivirus would
update their virus database to prevent new types of viruses entering to their system compared to
their old antivirus which have a lot of flaws and is vulnerable.
(avast!)
The several functions that avast! Internet Security is able to help Tupperware Brands are :
Antivirus with anti-spyware – Improved minimum protection for every PC.
Safely shop or bank online – The innovative SafeZone™ keeps your accounts private.
Secure your identity and data – Advanced Firewall automatically prevents hacker attacks
Stop bothersome SPAM – Anti spam keeps junk emails out of your inbox.
We would also suggest
Tupperware Brands to use the
built-in Firewall which is inside
the same package with the avast!
Internet Security as it is more user
friendly. It is able to prevent
unauthorized access from an
unknown source and it’s available
in both hardware and software.
(Avast Internet Security)
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Conclusion
In conclusion, we are able to complete our assignment regarding to researching and obtaining
information from the Tupperware Brands company, and also able to receive their cooperation for
the interview to help us in our assignment. We are able to obtain the five (5) components of
Information System, which are Hardware, Software, Data/Information, People and Procedure.
We are also able to retrieve information like the Computer Security that they’re currently using,
types of Backup System, Privacy and Ethical Issues, and they’re Current Problems from the
interview with the person in charge of Tupperware Brands Company in Seri Petaling Branch.
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Work Breakdown Structure
Name Task / Description / Signature
Responsibility
Christopher Chen Heng Wai Data/Information,
Recommendation, Ethical
Issue.
Chai Yen Wei People, Hardware, Solution
Gan Yung Kuei Software, Current Problems,
Privacy Issue.
Keh Man Hong Computer Security, Back-up
System, Procedure.
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Citations & References
Amarpals. (2011, March 7). Modem Makes Internet Connecting. Retrieved May 18, 2011, from amarpals:
http://amarpals.com/?p=79
Avast Internet Security. (n.d.). Retrieved June 2, 2011, from software-freedownload: http://software-
freedownload.com/download/avast-internet-security.html
avast! (n.d.). Retrieved June 2, 2011, from avast: http://www.avast.com/free-antivirus-download
CHEAP KEY SALE. (2010, December 13). Retrieved May 18, 2011, from cheapkeysale:
http://www.cheapkeysale.com/windows-xp-sp3-professional-key-p-69.html
Free Fun Vid. (n.d.). Retrieved May 26, 2011, from freefunvid-softwares: http://freefunvid-
softwares.blogspot.com/2010/03/free-download-norton-antivirus_1055.html
Informatica. (n.d.). Retrieved May 18, 2011, from relojoariatopo:
http://www.relojoariatopo.com/informatica.htm
Intan Chempaka, B. A. (2011). Information System Lecture Note. Kuala Lumpur: APIIT/UCTI.
Norton. (n.d.). Retrieved May 26, 2011, from uk.norton: http://uk.norton.com/online-backup
OKI Invoice Printer ML720. (n.d.). Retrieved May 18, 2011, from core:
http://www.core.net.nz/index.php?productID=159&PHPSESSID=fa9abaeb35e72f02ac71994e1e984351
Simpson, A. (n.d.). What is Hardware? Retrieved June 16, 2011, from coolnerds:
http://www.coolnerds.com/Newbies/Hardware/hardware.htm
smartel asia pacific. (2011). Retrieved May 18, 2011, from smartelasiapacific:
http://www.smartelasiapacific.com.au/
Smith, C. (2007, May 22). Trusted Reviews. Retrieved May 18, 2011, from trustedreviews:
http://www.trustedreviews.com/Adobe-Photoshop-CS3_Software_review
Tupperware Brands. (n.d.). Retrieved May 11, 2011, from tupperware:
http://tupperware.com.my/aboutus_heritage.php
Tupperware Brands Wikipedia. (2010, May). Retrieved May 11, 2011, from Wikipedia:
http://en.wikipedia.org/wiki/Tupperware_Brands
Tupperware, about us. (n.d.). Retrieved May 11, 2011, from Tupperware:
http://tupperware.com.my/about_us_vision_mission.php
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Minutes of Mandatory Meeting
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