A Collective Partnership
SGSECURE FOR WORKPLACES | MINISTRY OF MANPOWER | 2017
Website: www.mom.gov.sg/sgsecure
Email: sgsecure_workplaces@mom.gov.sg
Contents
YOUR ROLE IN SGSECURE
• Why you need to take steps today 2
• An important message from the Minister for Manpower 3
• Implementing the 3Ps 4
Prepare Your Workforce
01
• Train your employees 8
• Identify and develop a team of responders 11
• Build a cohesive workforce 12
Protect Your Workplace
02
• Manage your safety and security risks 16
• Plan ahead for business continuity 18
• Protect your IT systems and data 20
Partner Your Community
03
• Develop your support networks 24
• Enhance your communication capabilities 25
• Reach out to your stakeholders 26
USEFUL CONTACTS 28
Your role in SGSECURE
why you need to
takE steps today
SGSecure is a national movement to enable our
community to prevent and deal with terrorism. An
attack can disrupt your business operations, your
employees may stop reporting to work, and lives
may be lost. You may be affected even if the attack
does not happen at your workplace.
As an employer, you play an important role in
preparing your workforce and workplaces against
crises. Preparedness is a set of learned skills and
behaviours. It requires you to take active steps. Do
it today to prepare your workforce, protect your
workplace and partner your community.
2
Your role in SGSECURE
an important message FROM
THE MINISTER FOR MANPOWER
Dear Employer,
Workplaces will inadvertently be affected when a terror
attack happens. Our ability to respond in critical moments
matters. We must ensure our workforce remains
cohesive, our businesses recover quickly, and we return
to normalcy as soon as possible.
To increase your state of preparedness, we have
developed this SGSecure Guide just for you. It is the
result of research and ground consultations with
partner agencies, domain experts and industry players
such as yourself.
I urge you to take the terror threat seriously, and use
this Guide to raise your preparedness against terror
attacks. You can start by identifying relevant tips and
implementing them.
Let us all stay alert, stay united and stay strong.
Sincerely,
Lim Swee Say
Minister for Manpower
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Your role in SGSECURE
Implementing the 3Ps
Take the 3Ps approach at your workplace to build up
organisational resilience against terrorism.
Prepare Your Workforce
Your employees are your greatest assets. It is crucial you
prepare them with the right knowledge and skills to prevent and
deal with crises. If an attack happens, a prepared and cohesive
workforce can minimise your downtime and help your business
return to normalcy quickly.
Protect Your Workplace
Risk management plans and mitigation measures are critical to
ensure your business can withstand crises. Taking these steps will
enable you to prevent and minimise potential losses, and resume
operations quickly after crises.
Partner Your Community
The impact of a terror attack extends beyond the point of attack.
Your operations may be disrupted if your partners are affected.
Build up a network within your community to solve problems
collectively. Strong community networks strengthen vigilance
and boost your ability to respond effectively and swiftly to crises.
4
Your role in SGSECURE
What you can do now
Kickstart your workplace’s preparedness journey by taking the
4 easy steps today.
STEP
01
STEP Get all your employees to
02 download the SGSecure app
STEP Brief your employees on the
03 emergency escape routes
STEP Download and display the
04 “Run, Hide, Tell” and
“Press, Tie, Tell” advisories
5
01
Prepare your workforce
• TRAIN YOUR EMPLOYEES
• IDENTIFY AND DEVELOP A TEAM OF RESPONDERS
• BUILD A COHESIVE WORKFORCE
Prepare your workforce
Train your employees
so they know what to do during crises.
Tap on free resources from the SGSecure website
at www.sgsecure.sg.
Have you done these?
Register an SGSecure rep
How to register?
for your organisation
Create an SGSecure
Your rep will be updated on the CorpPass account for your
latest SGSecure information and SGSecure rep with the
be the Point of Contact with the Ministry of Manpower via
www.mom.gov.sg/sgsecure
authorities in times of crises.
Encourage your employees to download the SGSecure mobile
app to receive important alerts during major emergencies.
Explore the app to learn useful crisis management tips.
Brief your employees on the emergency escape routes and
places to hide in your workplace. If you are a building tenant,
obtain the evacuation plans from your building management.
Download the “Run, Hide, Tell” and “Press, Tie, Tell” advisories
from www.sgsecure.sg/resources and send the advisories to
your employees. You can also print and display the advisories
at your workplace.
8
Prepare your workforce
9
Prepare your workforce
10
Prepare your workforce
Identify and DEVELOP
a team of responders
comprising employees who are equipped with lifesaving and
other relevant skills that can minimise damage and loss during
and in the immediate aftermath of crises.
Have you done these?
Identify a group of employees to be responsible for your
workplace’s safety and security. Send them for fire-fighting,
CPR/AED and First Aid training. Visit the Community Emergency
Preparedness Programme (CEPP) webpage at www.scdf.gov.
sg for complimentary programmes. Certification courses are
available at www.redcross.sg and www.stjohn.org.sg.
Train a group of employees in Psychological First Aid skills so
they can help co-workers cope with difficult situations. Visit
www.redcross.sg.
11
Prepare your workforce
Build a cohesive workforce
where co-workers can trust and depend on each other
during crises. A cohesive workforce will be resilient
against attacks, and can recover quickly after crises.
Have you done these?
Organise activities to help your employees identify with one
another’s similarities during staff orientation or team-building
sessions.
Encourage and support the celebration of multi-cultural
festivities in the workplace to strengthen understanding of
diverse groups in your workforce.
Set up feedback channels or grievance-handling procedures
to proactively handle grievances and resolve workplace
tensions promptly.
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02
Protect your workplace
• MANAGE YOUR SAFETY AND SECURITY RISKS
• PLAN AHEAD FOR BUSINESS CONTINUITY
• PROTECT YOUR IT SYSTEMS AND DATA
Protect your workplace
Manage your safety
and security risks
to better protect your workers and business resources.
Have you done these?
Sign up for the Workplace Safety and Health Council’s bizSAFE
programme to improve your workplace’s safety, health and
security capabilities. SGSecure content has been incorporated
into bizSAFE levels 1 - 3 to help you better assess and manage
security risks at your workplace. Visit www.wshc.sg/bizSAFE.
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Protect your workplace
17
Protect your workplace
Plan AHEAD FOR
business continuity
to enhance your ability to react to business disruptions
caused by risks and crises. You can do this by identifying
and preparing mitigation measures and response plans
for your critical business functions.
Have you done these?
Register for ISO 22301 Business Continuity Management
certification to customise a comprehensive set of mitigation
measures against risks, and develop response plans to crises.
Government grants are available at
www.businessgrants.gov.sg.
Learn how to communicate effectively during crises by
registering for crisis communication-related courses via the
Business Continuity Management Portal at www.bcm.org.sg.
Register for business crisis management courses at
www.sbi.org.sg.
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3
Protect your workplace
IS YOUR
COMPANY RESILIENT?
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CONTINUITY MANAGEMENT Business Continuity Management (BCM) offers a holistic management
process
Businesswhich enables
Continuity companies
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(BCM) assess, plan management
a holistic and strengthen their
process
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which enables resilience
companiesandtotheir valueplanchains.
assess, As a tool,theBCM
and strengthen aims ofto
resilience
safeguard your business’s
organisations value chains.
and their value propositions, reputation
As a tool, BCM and
aims stakeholders’
to safeguardinterests.
your
business’s value propositions, reputation and stakeholders’ interests.
Being BCM-ready allows your internal and external stakeholders to be assured that
your operations
Being BCM-readywould not beyour
means disrupted
internalsignificantly
and externalduring ‘worst case
stakeholders are scenario’
assured
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situations. have alsocompanies
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also as aon
moved strategy to mitigate
from using BCM
their risks for unexpected impact such as tighter regulations, manpower shortage
as a way to cope during crises and disruptions, to a strategy to mitigate their
risks for unexpected impact such as tighter regulations, manpower shortage
and dependency on key suppliers or customers. The ISO 22301:2012 framework
and dependency on key suppliers/customers. Depending on the context of
offers a structured approach for your company to weigh specific organisational
your organisation, the ISO 22301:2012 framework offers a structured approach
Extracted from risks and tests the effectiveness of your business continuity implementation.
Singapore Business Federation’s for your company to weigh specific organisational risks, and test resiliency of
BCM Annual 2016 your of business continuity implementation.
19
Protect your workplace
Protect your
IT systems and data
to ensure your business is able to withstand cyber threats.
Tap on the complimentary resources via the GOsafeonline page
at www.csa.gov.sg.
Have you done these?
Constantly monitor your IT assets and install software to
detect and prevent unauthorised access.
Update your operating systems and applications as soon as
patches become available to reduce your vulnerabilities.
Install an Application Control software with a multi-engine
antivirus scanner to protect your systems against malware
and phishing attacks.
Safeguard your data by performing periodic backups on a
secure platform.
Build up a strong cybersecurity culture in your workplace by
training your employees to practise safe cyber habits.
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03
Partner your community
• DEVELOP YOUR SUPPORT NETWORKS
• ENHANCE YOUR COMMUNICATION CAPABILITIES
• REACH OUT TO YOUR STAKEHOLDERS
Partner your community
Develop your
SUpport networks
to boost your vigilance and ability to deal with security
threats and attacks in your immediate vicinity.
Have you done these?
Register to join Singapore Police Force and Singapore Civil
Defence Force’s Safety and Security Watch Group scheme
Building Owner
Your SGSecure rep can register your building on the scheme.
As a member, you can network with your neighbouring
building owners and learn the latest best practices in security.
Your building security team can work with the Police to
conduct a security survey of your building premises for target
hardening. Visit www.police.gov.sg.
Building Tenant
Encourage your building management to participate in the
Safety and Security Watch Group scheme.
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Partner your community
Enhance Your
Communication
Capabilities
so your organisation can act swiftly and decisively
during crises.
Have you done these?
Create an employee and next-of-kin call directory to
facilitate communication during crises.
Update your call directory regularly.
Make use of mobile messaging applications to create
group-based communication channels.
25
Partner your community
Reach out to your
stakeholders
to enhance your reliability. This will prevent
miscommunication and unnecessary disruptions during
moments of panic.
Have you done these?
Make a list of your important stakeholders, such as key
customers and suppliers, and establish strong channels of
communication with them.
Prepare a list of potential business partners who can support
your business operations in the event that the current ones
are affected by crises.
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USEFUL CONTACTS
You can make use of the resources below to help you implement SGSecure
in your organisation. These include training courses, business continuity
planning initiatives, and other SGSecure materials that you can download
and disseminate.
organisation what they offer Resource & Contacts
Ministry of • Find out more about the Website: www.sgsecure.sg
Home Affairs SGSecure movement
• Access e-learning modules,
posters, videos and publications
Ministry of • Register your SGSecure Rep Website: www.mom.gov.sg/sgsecure
Manpower • Read more about implementing Tel: 6438 5122
SGSecure at your workplace Email: sgsecure_ workplaces@mom.gov.sg
National Trades • Find out how unions can work Website: www.ntuc.org.sg
Union Congress together with you to prepare Tel: 6213 8351
your employees for a crisis Email: ntucird@ntuc.org.sg
• Find out how your union leaders
can play a part in SGSecure
Singapore National • Find out how you can prepare Website: www.snef.org.org
Employers your workforce through events Tel: 6290 7696
Federation organised by SNEF Email: advisory@snef.org.sg
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organisation what they offer Resource & Contacts
Singapore • Register as a SSWG member Emergency Hotline: 999
Police Force (for building owners) Emergency SMS: 71999
• Access e-learning modules on Website: www.police.gov.sg/sgsecure
SGSecure Non-emergency Hotline: 1800 - 255 - 0000
Enquiries (Police HQ): 1800 - 358 - 0000
SSWG Email: spf_sswg@spf.gov.sg
Singapore Civil • Sign up for Community Emergency Hotline: 995
Defence Force Emergency Preparedness Website: www.scdf.gov.sg
Programme training in
Customer Service Centre
fire-fighting, CPR/AED and
Tel: 1800 - 286 - 5555
First Aid
Email: scdf_csc@scdf.gov.sg
Cyber Security • Find out more about Website: www.csa.gov.sg/gosafeonline
Agency of Singapore cybersecurity threats and
access complimentary cyber
security training tools
SkillsFuture • Use your SkillsFuture credits Website: www.skillsfuture.sg
Singapore to learn useful courses that
help you raise workplace
preparedness
Singapore • Sign up to get Business Business Continuity Management Portal:
Business Federation Continuity Management www.bcm.org.sg
certification Email: bcm@sbf.org.sg
• Sign up for other relevant Courses: www.sbi.org.sg
courses such as crisis Grants: www.businessgrants.gov.sg
communications
Workplace Safety • Sign up for bizSAFE programme Website: www.wshc.sg/bizSAFE
and Health Council Email: bizSAFE@wshc.sg
Singapore • Sign up for certification courses Website: www.redcross.sg
Red Cross Society such as Standard First Aid, Tel: 6664 0563
Psychological First Aid and First Email: academy@redcross.sg
Responder Programme
St John Singapore • Sign up for certification courses Website: www.stjohn.org.sg
such as Basic and Occupational Tel: 6298 0300
First Aid Email: firstaid@stjohn.org.sg
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