PART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, ‘and advertisements. Each text is followed by several questions. Select the best answer for each question and ‘mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 153-154 refer to the following schedule. CLEANING SCHEDULE FOR BUILDING B Monday, May 9 (floors 1 and 2) 9 aM. Sea | Kitchens Meeting Rooms | Break Rooms | Lobby and | Hallway Areas 9:00 a.—Noon | Amy James Craig Mary (floors 1 and 2) | (floors 1 and 2) (floors 1 and 2) Noon=1:00e.m, | LUNCH BREAK 1:00 paw, ~3:00 p.m. | James Amy Mary Craig | (oor 3) (floor 3) (floor 3) (floor 3) 3:00 pam. 5:00 ram. | Craig Mary Amy James (floor 4) (floor 4) (floor 4) (floor 4) Cleaning Team Members: Amy Hiam, Craig Morgan, James Smith, Mary Laws Team Leader: Staff Supervisors: Amy Hiam Each team member is entitled to a 15-minute morning break and a 10-minute afternoon break in addition to the lunch hour. Breaks must be approved by a team leader or staff supervisor. Vincent Warren and Dean Jones 153, What area is James responsible for cleaning between 1:00 p.m. and 3:00 p.u.? (A) The second floor break rooms (8) The first floor meeting rooms {C) The fourth floor hallways, (0) The third floor kitchens 154, Who is NOT authorized to approve a break? (A) Vincent Warren (8) Craig Morgan (©) Amy Hiam (0) Dean Jones GO ON TO THE NEXT PAGE Practice Test 2: Part 7 25‘Questions 155-157 refer to the following e-mail. From: _| [ Maria Jacobsen To: Rina Evans. Sent:__| (June 5 Subject | [ Automobile Insurance Policy #05620 Hello, Rina, Mr. Williams sent me his personal information, which I have pasted into this e-mail, Would you make a copy and put it in the customer’ file, please? Thanks, Maria Hello, Ms. Jacobsen, Thanks for getting baok to me so quickiy. In answer to your questions, | purchased the used car last month on May 7 from the original owner, John Weldon. The car isa four-year- ld Festo 645, and It stil has the original black paint. | have registered the car and installed the license plates, 28 ON77. I've read through your company's list of policies, and I think Vd lke to sign up for the comprehensive insurance. My home phone number is 343-555-3792, Ihave a copy of my driving record faxed to you by next week. In the meantime, please let ‘me know if| need to provide any other information. ‘Thanks for your help, David Williams 185. What does Ms. Jacobsen ask Ms. Evans todo? 187. Who was the first owner of the car? (A). File information about a customer (A) Rina Evans (8) Provide a customer with a price quote (8) Maria Jacobsen (C) Contact a customer about a new policy (©) David Williams (0) Compose an e-mail message to a customer () John Weldon 186. What information about the car is NOT given? (A) Its color (®) Its license plate number (©) Its price (©) Its purchase date 26 Practice Test 2: Part 7Questions 158-159 refer to the following article. 158. What is the purpose of this article? a ®) © © _RAMONVILLE TIMES August 8 The Ramonville Drama Committee (RDC) is now accepting applications for committee ‘membership forthe coming year. The RDC produces stage plays at the Ramonville Theater House. Committee responsibilities include arranging actor auditions and performance rehearsals, and selling tickets atthe theater box office Members must have a strong interest in theater and be able to attend committee meetings once a month, The RDC has received much public recognition for its work, including an Exceptional Public Service Award from the mayor's office If you ate interested in joining the RDC, please visit the committee's Web site at www, ramonvilledrama.org to download a membership application. Applications can also be ‘obtained by contacting the committee chair, Yolanda Wang, at 454-555-9878. To announce an awards contest ee To advertise auditions (A) By visiting the mayor's office To publicize a theater event (8) By calling Yolanda Wang To recruit committee members (©) By emailing the Ramonville Times (0) By attending an August meeting 159. How can people obtain more information GO ON TO THE NEXT PAGE Practice Test 2: Part 7 27‘Questions 160-162 refer to the following letter. 160. What is the purpose of the letter? 161. 28 A ®) © ©) April 29 Martha Simmons 425 Bast River Parkway St. Paul, MN 55112 Selvac Appliances ‘Attn.: Customer Service £8642 Lower Pine Drive Scranton, PA 18502 Dear Customer Service, On April 15 1 ordered a Selvac vacuum cleaner (model 12) from your product catalog. Thad seen the product advertised on television and had high expectations. However, I have noticed that the vacuum cleaner barely absorbs dust, leaving the carpet unclean. In fact, the product is worse than my old vacuum cleaner, which I bought a couple of years ago for under $50. Lam very disappointed with your product. Please contact me as soon as possible and let me know how to return the product and obtain a full refund. You can reach me by phone at 651-555-6323 or at the address above. Enclosed is a copy of the invoice, which shows how much I paid for the vacuum cleaner. [look forward to hearing from you soon. Sincerely, Martha Simmons Martha Simmons 162. What is enclosed with the letter? ‘To make a complaint (A) A product order form To inquire about a discount (8) Acopy of the warranty To request repair services (©) Aretum envelope To place an order (0) A proof of purchase What can NOT be inferred from the letter? A ®) © ) Selvac model 12 is a poor-quality product. Martha Simmons expects a quick response. Martha Simmons used to work for Selvac. Selvac advertises its products on television. Practice Test 2: Part 7Questions 163-164 refer to the following evaluation form. Conference of Newspaper Reporters Sydney, Australia ‘The Royal Crenshaw Hotel July 5 July 11 EVALUATION FORM ‘Thank you for attending the Conference of Newspaper Reporters. We value your opinion, Please take a moment to fill out the following form and put it in the box in the hotel lobby. Please rate the following seminars. Very | Somewhat | Not | Did Not Helpful | Helpful | Helpful | Attend Communicating with Politicians x | Winning News Photos x Getting the Quote ... EveryTime x Developing Story Ideas x Managing your Workond x Legal Issues in Journalism x ‘Comments/Suggestions: The legal issues seminar showd be longer: The photography seminar was fantastic! m his job. I'v never look at pictures the same way again. Stephens really knows 163, What seminar did the evaluator find least helpful? 164, What most likely is Mark Stephens’ occupation? (A) Developing Story Ideas (A) History teacher (8) Winning News Photos (8) Politician (©) Communicating with Politicians (©) Hotel manager (©) Legal Issues in Journalism (0) Photographer GO ON TO THE NEXT PAGE Practice Test 2: Part 7 29‘Questions 165-168 refer to the following information. Garinello Studio Instruction in Photography Garinello Studio is pleased to offer instruction in photography in three different areas as outlined below. Serious amateurs are invited to join studio owner Steve Garinello for comprehensive, fun lessons in photography. Though class sizes vary, only ONE photographer at a time shoots pictures uring each session. Classes are offered Monday through Friday except where noted otherwise. Portrait Session Participants will work with several different styles of lighting and learn how to achieve the best exposures. Instruction will be given in how best to pose the sitter, as well as how to integrate different props and backgrounds. We usually work through four different settings in a session, and sessions are limited to ten photographers. 730 to 10:00 r.at; £25 per participant. Fashion Session In addition to the key areas of lighting, poses, props, and backgrounds, participants will be given instruction in how to direct a model and what techniques can be used to bring out the modeY’s best shots. Again, we typically work through four different scenes, and sessions are limited to ten participants. 7:30 to 10:30 p.m; £28 per participant. Advertising and Still Life Session ‘This is an introduction to the principles of advertising design. Special attention will be paid to the positioning and presentation of the product, as well as any models required in the shot. Some shots will be based on actual advertisements created by Steve Garinello, while others will be created to illustrate a specific technique. Sessions ate limited to six photographers. 7:00 to 11:00 v.m.; £30 per participant. Day Sessions On Saturdays we offer full-day instruction covering Portrait and Fashion photography. Sessions are limited to eight photographers. 9:30 A.m. to 3:00 P.xt; £60 (includes lunch and refreshments). 165. For whom is the instruction intended? 167. What is NOT mentioned as a topic in the (A) People who want to have their photographs oeieroerenont taken (A) Product presentation (®) Professional photographers who are (B) Design principles preparing exhibits (©) Model placement (©) People who want to learn about photography (0) Camera selection (©) Models who are trying to expand their portfolios 468. In what session is the studio owner's work used? 4166. How many scenes are included in a fashion ia ohtees session? © parenting a4 0) Alkday @) 4 () 6 © 10 30 Practice Test 2: Part 7‘Questions 169-171 refer to the following invoice. The Furniture Connection 7865 Jackwa Heights Kiter, Nebraska 09678-0678 Phone (customer support): 800-555-7000 Fax: 635-555-9487 E-mail: info@fumitureconnection.com _ INVOICE Bill To: Date Shipped: october 26 Hiram Kay and Associates 4565 Reinles Street Creek, Nebraska 09685-0685 Phone: 208-555-9878 Unit Price Total Quantity Description 2 | armchairs, green $175.00 $350.00 1 sofa, pink $250.00 “$250.00 1 side table, mahogany $85.00 $85.00 Subtotal $685.00 Sales Tax (5%) $34.25 Shipping & Handling $75.00 Total Due $794.25 Notes Your merchandise was shipped by Speedy Way Transport, Inc. ** If your merchandise arrives damaged, please contact Furniture Connection’s customer support office at 1-800-555-7000.** Payment information Make all checks payable to The Furniture Connection. The total amount due must be paid within 90 days of the date listed at the top of this invoice. If you have questions concerning this invoice, please contact our Corporate Accounts Office in Baylor, Connecticut (1-800-555-7846), and ask to speak to a finance representative, We Appreciate Your Business! 169. Who is responsible for making the payment? (A) Speedy Way Transport (B) The Furniture Connection (©) Hiram Kay and Associates (0) The Corporate Accounts Office 170, How much did it cost to ship the merchandise? (A) $34.25 (©) $75.00 (©) $250.00 (0) $685.00 171. What should the customer do if there are questions about the invoice? (A) E-mail the seller within 90 days {®) Contact the customer-support office {C) Fax the seller a copy of the invoice (0) Calla finance representative GO ON TO THE NEXT PAGE Practice Test 2: Part 7Questions 172-176 refer to the following article. Town Meeting to di cuss Tunnel Project meeting this week to discuss the proposal to build a tunnel under the Central River. The tunnel would not replace the existing bridge but would relieve traffic congestion on the roads that link downtown Clarion to suburbs on the south side of the river. Yanco Builders, seen as the firm likely to be given the building contract, has been working, with council members ever since preliminary studies of the tunnel project began. A spokesperson. for Yanco, Donald Young, stated, “This tunnel will have a tremendous impact on the people of Clarion. ‘Traffic conditions will improve; noise pollution will, be reduced, and the struggling downtown shops and restaurants will ee a growth in business. If people in. the suburbs can get downtown more easily, they will, g0 there for their shopping and entertainment.” T= CLARION CITY Council will hold a Some opponents of the tunnel project question whether the tunnel will actually reduce traffic jams. A citizens group calling itself Responsible Traffic Solutions (RTS) has been pushing for a temporary delay in the project so that further studies can be conducted. RTS, which has requested a meeting with city council members, believes that the city’s shortage of public transportation might be a more important issue to address when considering how to reduce traffic on the bridge. The group has also expressed concern over the loss of green space along the river. Says an RTS spokesperson, “To take away the little green space the city has would be harmful to plant and animal species that live along, the southern edge of the city and would take away from the natural charm of the area.” 172. What is true about the city council? (A) thas voted to approve the tunnel project. (B)_Ithas been working with Yanco Builders. (C) Itplans to build more shops and restaurants. (0) Ithas met with the leaders of RTS. 173. What did Mr. Young say about the tunnel project? {A)_Itwill be completed later than expected. (8) It will create more jobs in the suburbs. (C) It will replace the existing bridge. (0) It will be good for the downtown economy. 32 Practice Test 2: Part 7 174, Why has RTS asked that the project be delayed? (A) Itwants citizens to vote on the project. (8) It wants to extend the tunnel to a neighboring town. (©) Itwants more studies to be done. (0) It wants a different company to build the tunnel. 175. What is NOT stated about the city of Clarion? (A) Its shops have recently seen a growth in business. (8) Traffic is a problem between downtown and the suburbs. (©) Its public transportation system is insufficient. (0) Its green space is very limited.Questions 176-180 refer to the following article. Classy Shopping Bags Winning Customers BY KATARINA WIESE jonsumers’ excessive use of hard-to: ( recycle plastic bags is harmful to the environment. Supermarkets have used ‘many tactics to encourage their customers not to use these plastic bags. Some try charging extra for each bag used or offering paper bags instead, but these methods are far from perfect. Charging for a plastic bag can have the effect of. driving customers to a competing supermarket. Paper bags are expensive to make, so they are less viable than even low-quality plastic bags. Many supermarkets offer a small discount in return for not using a plastic bag, and still others sell reusable cloth sacks that customers can bring back every time they come shopping, But the availability of cloth bags has done little to reduce the use of plastic disposables. 176. What method of reducing the use of plastic bags is NOT mentioned? (A) Introducing extra charges for plastic bags (8) Providing customers with other kinds of bags (C) Offering a discount for not using plastic bags (0) Publicizing the harmful effects of using plastic bags 177. According to the article, why are paper bags not a ‘good alternative? (A) Itis difficult to recycle them. (8) They contain harmful substances. (©) It costs a lot to produce them. (0) They are generally of low quality. 178. What is the disadvantage of many supermarkets’ cloth bags? (A) Their durability (8) Their appearance (©) Their cost (0) Their size Marketing experts at Ipanerra Supermarkets Company believe cloth bags would be more successful if they were more fashionable. According to them, its hard to blame customers for not buying a durable cloth carryall, even a cheap ‘one, if it doesn’t have a catchy design, and if all it features isa company logo. ‘To address this problem, Ipanerra hired a team. ‘of designers to make its cloth bags more colorful than those available at other supermarkets. Rather than sporting company logos, Ipanerra bags feature pictures of animals, drawings of famous buildings, and cartoon figures commissioned for this purpose. The result? Not only is there considerable demand for the bags but they also attract attention in the street, which means free advertising for the supermarket. The bags are easly associated with the supermarket chain even without the logos, which Ipanerra removed from both its cloth and plastic bags. The success has prompted the company to consider designing smaller sacks suited for younger ‘customers, a logical next step for a supermarket chain targeting children. 179. What did Ipanerra stop printing on its bags? (A) Pictures of animals (©) Company logos (©) Drawings of buildings (©) Cartoon figures 180. What does Ipanerra plan to do next? (A)_ Offer bags for children (8) Reduce the price of its cloth bags (©) Advertise its bags in the media (©) Increase the size of its cloth bags GO ON TO THE NEXT PAGE Practice Test 2: Part 7 3334 Questions 181-185 refer to the following notice and letter. Obtaining Certified Vital Records ‘You must apply in person or by mail for certified copies of vital records, such as birth certificates, marriage licenses, or health records. Our office does not accept applications by telephone, fax, or through our Web site. You must provide the following information with your request: * Name * Address, © Type of record requested * Passport, government ID card, or other photo identification (Photocopies of these documents are acceptable) The charge is $15.00 per copy issued. We accept checks, money orders, and credit cards. In Person: You can apply in person at 5 East Amber Street, Room 115. The Vital Records Office is ‘open 8:00 aww. to 4:30 p.1. Monday to Wednesday; 8:00 au. to 5:30 p.m. Thursday; and 8:00 au. to 4:00 P.w. on Friday. By Mail Applications for copies of vital records should be mailed to the following address: Vital Records, RO. Box 349, Madison, WI 53702. Please include an addressed, stamped, business-size envelope with your request. Copies are normally mailed within fourteen business days. If you require faster service, you may request our expedited service. Expedited requests are normally processed within 24 hours and require an additional charge of $10 per request, for a total of $25 per copy. Requests for expedited service should be mailed to the following address: Vital Records-Rush Service, PO. Box 567, Madison, WI 53702 Po 2235 Meyer Way Appleton, Wisconsin 52206 Dear Sir or Madam: ‘This letters to request a certified copy of a marriage license issued last month in Milwaukee ‘County to John Allen Heinrich and Elizabeth Ann Miller. {have enclosed a check for $25, as well as a copy of my passport. Please mail the certificate to John Heingich, 2235 Meyer Way, Appleton, WT 52206, ‘Thank you. Yours sincerely, John Heinrich Practice Test 2: Part 7181. What is the main purpose of the notice? 184. What does John Heinrich request a copy of? (A) To announce a recent price increase (A) Abirth certificate (8) To provide directions to an office (8) Amarriage license (C) Toexpiain how to obtain certain official (©) Apassport records (0) Ahealth record (©) To describe a new government facility 185. Why does John Heinrich enclose a check for $257 182. What information must accompany each request? (A) Vie ents wo copies er a document (A) Identification that includes a photograph (®) Hes requesting a very old record. (©) Two copies of recent tax retums (C) Hes asking to have his records sent to an (C) The applicant's telephone number overseas address. (©) Aletter written on business stationery (©) He wants to receive a document quickly. 183. On what day does the Vital Records Orfice close at 5:30? (A) Monday (©) Tuesday (C) Wednesday (0) Thursday GO ON TO THE NEXT PAGE Practice Test 2: Part 7 35Questions 186-190 refer to the following newspaper articles. | Cezanta’s Move Atlanta (United News Service)—Atlanta-based Cezanta Ait, the nation’s number four airline, announced today that it will cut its domestic airfares significantly. The company is hoping that by offering its new promotional fare plan, the carrier will be able to increase its customer base and win a greater share of the market. The company promises to charge no more than $300 for a one-way economy ticket or $500 for 4 one-way first-class ticket. The new plan also includes the reduction of various ticketing fees and the elimination of several less-traveled routes at the end of this year. Cezanta hopes that these changes will raise revenue over the Jong term. The company is also planning to update its airplanes’ interiors and redesign flight attendants’ uniforms. 36 Practice Test 2: Part 7 Buford Valley Daily News WILL NEW AIRLINE STRATEGY FLY? by Ken Daly Faced with weak revenues, rising labor costs, aggressive pricing from small, discount ‘competitors, and most notably high fuel costs, ‘several major air carriers have struggled mightily in the past three years. They have experimented with a wide variety of marketing strategies without much success. Recently, Cezanta cut its ticket prices by nearly 50 percent. However, itis unlikely that this strategy will result in a ‘major increase in profits for the airline, as most of the other large airlines will probably cut their prices to follow suit. Some analysts are actually expecting Cezanta's revenues to fall in the upcoming year. With fuel prices expected to continue rising and with the cost of fuel accounting for nearly 40 percent of all carriers’ ‘operating expenses, any increase in passenger traffic is unlikely to offset the decrease in ticket prices. The one sure thing is that, after December, consumers flying out of Buford Valley will no longer be able to take advantage of Cezanta’s price cuts.186. What is suggested about the airline industry? A) ®) © ©) Operating costs have recently gone down. ‘Smaller airlines often offer very low prices. Ticketing fees will be eliminated. Airlines have increased the amount spent on advertising. 187. What does Cezanta Air plan to do? A 8) ©) o Reduce the number of its international flights Expand its service on less-traveled routes Eliminate business-class and first-class seating Modernize the inside of its aircraft 188. What does Mr. Daly suggest? A) (8) ) (0) Other airlines will try to match Cezanta’s prices. ‘Smaller airines will be bought by their larger competitors. Cezanta's revenues will increase right away. Passengers’ opinions influence aircraft design. 189. According to analysts, what is the industry's ‘greatest challenge? (A) Outdated equipment (8) Rising fuel costs {©) Customer satisfaction (0) Improving safety 190. What can be inferred about Buford Valley? (A) Itis close to Atlanta. (8) tis the site of anew airport. (©) Cezanta will move its headquarters there. (0) Cezanta will not fly there next yeer. GO ON TO THE NEXT PAGE Practice Test 2: Part 7 37Questions 191-195 refer to the following article and table. ‘he Starfish Water Park is one of the greatest attractions for both the tourists and residents of the sea resort town of Zopot. Before this impressive swimming pool complex was inaugurated last May, it had generated enough public interest for its ‘owners to dispense with expensive advertising campaigns. While new facilities of this kind are often recommended by celebrities on television prior to opening, all that the water park needed was word of mouth for business to take off. Residents of Zopot had known about the construction since it started in October two years ago, and had anxiously awaited the opening day. But for all the water park's success, its owners had worried that the pool might be situated too lose to the beach. Andin fact, the complex received fewer visitors last August, when many tourists chose to swim in the nearby sea. But the situation changed completely in December, a record-breaking month, when outdoor temperatures dropped, and entire families waited in half-hour lines to enter the recreational complex. This is understandable given the variety and quality of the facilities, including pools with breathtaking simulated waves and long, roler-coaster-like slides. Ticket prices range from $8 to $20 depending on the time of day; general admission tickets allow access to all sections of the water park except the sauna area, which costs an additional $5. Facilities offered at Ke Starfish Water Park Kr Wave Section Green Section Blue Section Sun Section ‘Two indoor pools with atificial waves: the Lagoon Splash and the Vertigo Falls, each up to.3m deep. In addition, there are three long slides. ‘A glass-roofed saltwater pool, the Bermuda Tide features an asonishingly realistic-looking artificial beach. ‘The Misty Baths is an open-air pool with heated water. Seven different Practice Test 2: Part 7191, What does the article imply about the opening day of the water park? (A) It did not generate much interest. (®) It was not advertised on television. (C) Ithad to be postponed by one month. (0) Itwas attended by celebrities. 192. What were people concerned about regarding the water park? (A) The choice of location (8) The cost of construction (C) The building design (©) The safety code 193. When did the water park receive the most visitors? a ®) © o In May In August In October In December 194. Which pool is located outdoors? (A). The Vertigo Falls (®) The Lagoon Splash {C) The Bermuda Tide (0) The Misty Baths 195. For which section of the water park is there an extra charge? (A) The Wave Section (8) The Green Section (©) The Blue Section (0) The Sun Section GO ON TO THE NEXT PAGE Practice Test 2: Part 7 39Questions 196-200 refer to the following letters. Customer Service Department Mid-City Savings Bank 115 Main Street ‘San Diego, California 92122 April 14 Dear Sir or Madam: am writing to ask why my bank account was charged a $30 service fee on April 1 In accordance with the terms of my account, I always maintain a balance of at least ‘$500, This is the first time that I have been charged a fee in the five years that I have had the account. Could you please explain the additional charges to me? Sincerely, Sasan Young Susan Young Mid-City Savings Bank 118 Main Street San Diego, California 92122 April 15, Dear Ms. Young: ‘Thank you for your inquiry. | will be happy to explain the reason for the service charge. As of April 1, the minimum balance requirement was changed to $1000. All accounts with balances below $1000 were automatically charged a service fee. We ennounced this change in a letter to all our customers in early February and again in early March, Because you are a long-time customer of Mid-City Savings Bank, | am going to waive the fee ‘n your account this month and issue a credit for the amount you were charged. In arder to avoid future charges, though, please remember to maintain the required minimum balance ‘each month. Please let me know if you require further assistance, Sincerely, Mark Aubrey Mark Aubrey Assistant Vice President Customer Relations 40 Practice Test 2: Part 7196. Why did Ms. Young write to the bank? (A) To inquire about an unexplained deposit (8) To close an account (©) To ask about a fee (0) To transfer $500 into an account 197. In the first letter, the word “terms” in paragraph 1, line 2, is closest in meaning to (A) conditions (8) expressions (©) agreements (©) periods 198. What must customers do to avoid a service charge? (A) Make less than thirty withdrawals a year (8) Keep a minimum sum of money in the account (C) Maintain the account for at least five years {D) Have more than one account at the bank 199. How much will be credited to Ms. Young's account? (A) $1000 (8) $500 (©) $30 © $15 200. What action did Mark Aubrey take? (A) He asked a supervisor for assistance. (8) He requested a meeting (C) He closed an account. (0) He canceled a charge. ‘Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check your work. Practice Test 2: Part 7 4