CHAPTER II: QUALITY AND CAPACITY THAT
NEEDED IN TOURIST TRAVELERS Tour guides, due to
their professional characteristics, need to have the necessary
qualities and competencies. These qualities and competencies are
formed and strengthened throughout the course of our operations.
On the other hand, these qualities and competencies are always
supplemented and perfected creatively, not rigidly.
I. BASIC KNOWLEDGE
1. Labor characteristics
Labor of a tour guide is a special type of labor with the following
characteristics:
- The time of the tour guide is difficult to set. Unlike some guiding
professions, tour guides have a fixed time, including the time to
prepare to welcome guests, accompany them on a tour, see off,
help guests solve problems or distribute sinh ... Due to the specific
circumstances impacted, the tour guide must carry out the work at
the most unexpected time and cannot be rigid in determining the
working time, because even when seeing off the customer, the tour
guide may still have to continue the work the guests themselves
left behind.
- The workload of the guides is very diverse and complex. First,
they must by many means to improve their knowledge, use of
auxiliary means proficient, strong sunshine professional
requirements in the process of guiding tourists. They must
constantly learn and improve their professional knowledge from
familiar tourist routes: improve their guiding skills, guide art, prepare
new sightseeing routes. They directly guide guests and introduce
them to tourists along the route or at the tourist site, assisting them
in a number of specific activities and operations on immigration,
shopping, entertainment, or handling Unusual situations during the
travel of guests. It can be said that the workload of the guides is
very large, diverse and abundant.
- The nature of the job of the tour guide is generally monotonous,
or repeat specific operations, repeat the route, with familiar objects
that easily cause boredom. The content of instruction is not easy to
change, especially the main information. Moreover, due to the
exploitation of visitors from familiar markets, a tour guide's guide
can only specialize in one type of tourist or on certain routes and
destinations. Therefore, the psychological pressure on the tour
guide is quite large, the possibility of getting bored is happening.
But the career requires guides to interact regularly with guests in
the position of attentive enthusiastic waiters, representatives of the
firm, the industry or even the nation and the nation. Therefore, the
nature of the job forces the tour guide to have high psychological
endurance,
2. Professional and professional knowledge
Guides, in principle, must ensure the introduction, guide tourists
according to a number of types of tourism and for the purposes of
either very general or very specific that guests have chosen under
the contract. Therefore, the tour guide must first of all the
professional knowledge and proficiency that can be distinguished
from other occupations. It requires tour guides to be familiar with
the rules, laws and laws that have been issued by the competent
authorities to avoid the norm, break the law and guide tourists in
accordance with the rules and laws. national and international law.
These are the rules and procedures of entry and exit of
international tourists to Vietnam and of Vietnamese people traveling
abroad, of overseas Vietnamese. Tour guides must also be aware
of regional international practices for possible interpretations,
Essential help guide with tourists. The tour guide must necessarily
know in detail (to perform the task) the content of the contracts
signed by your unit with domestic and foreign units that have an
affiliation, cooperation or you. At the same time, they must
understand the tourism programs, that is, tours that tourists buy
directly or through intermediary motor firms ... only know the tours
that tourists buy, new tour guides Can build a detailed work plan for
yourself, anticipate situations to handle and
prepare the necessary conditions, and at the same time notify
guests of the tour cycle since the implementation and end of the
tour. A tour guide is not a mechanical, rigid guide but a home
diplomatic, a trustworthy companion, a psychologist, a pedagogy in
the process of leading tourists. Therefore, tour guides must have
knowledge about communication, behavior of tourists, psychology
and national culture. It is professional knowledge, it requires guides
to constantly cultivate and learn because behavioral habits,
psychology, rules of international communication may change due
to changing schedule conditions. The professional quality of tour
guides depends not least on the amount of knowledge they
accumulate and apply in practice. The basic rules of international
society, but requiring mandatory careers, the knowledge necessary
to have a guide ... is a basic knowledge that guides must be
equipped before serving tourists. calendar. Another volume of
professional knowledge of tour guides is to grasp and perform well
the art of expression before tourists, most of them are just met for
psychological demands, tastes and habits. different, the ability to
hear, look, feel differently ... Professional tour guides must
understand the guest psychology, just have to understand the basic
communication theory: punctuation, up voice, down voice ,
emphasize, slowly, skim, repeat ... It is also very important that the
language of the tour guide must be used correctly, understandably,
inspiring, engaging listeners. The information given by the guide is
convincing and easily absorbed by tourists according to the
purpose and needs of the tour. What should be avoided is that the
tour guide must not show boredom in the language and content that
they present to tourists, do not "reread" in an emotionless voice the
prepared voice notes. In order for the language and content of the
guide to be truly soulful, to absorb into the listener and to observe,
the guide must always love the profession, respect the guests and
respect the tourism resources, ie the scenic spots, cultural historical
sites, strange landscapes and attractive to many tourists, festivals,
customs ... creating tourism products.
