Department of Education

Region VII, Central Visayas

Tourism Promotion and Services

Direction: Multiple Choice: Read each item carefully. Choose the correct answer by writing its corresponding letter on the answer sheet.

1. The process of exchanging information, both verbal and non-verbal, within an organization.
a. Workplace b. Active listening c. Communication d. Regulators
2. An industry recognized by the government as an important contributor to the generation of foreign exchange
earnings, investments, revenue, and employment and to the growth of the country.
a. Tourism b. Development c. Diversity D. Economic
3. A commercial enterprise where a traveler can secure information and expertise, get impartial counseling, and
arrangements to travel.
a. Travel Agency b. Tourism Development c. Travel Administration d. Tourism Department
4. Includes face to face communication and talking on the phone.
a. Body language b. Non-verbal c. Verbal d. Two-way communication
5. The most common workplace communication barriers:
a. Interrupting others b. jumping to conclusions c. appropriate body language d. gender differences
6. Commonly use facial expressions, gestures, and sign language.
a. Two-way communication b. Body language c. Verbal d. Non- verbal
7. Founded the agency by his name in November 1841.
a. Thomas Hook b. Thomas Cook c. John Cook d. Mason Cook
8. It is simply a method of eliciting information.
a. Questioning b. Listening c. Meeting d. Assisting
9. Referred to as a neglected skill. We assume we are good at it and do not spend any time worrying about how to
do it, or how to improve doing it.
a. Assisting b. Listening c. Meeting d. Questioning
10. The factors of effective listening except:
a. Continue not being judgmental
b. Assists in problem solution
c. Improves staff morale
d. Raises work productivity
11. An enterprise regularly engaged in the business of inbound and/or local tour operation such as making online
reservations, arranging and booking for transportation and accommodation.
a. Workplace communication b. Travel Agency c. Tour Operator d. Tour Operation
12. Recommends product and services best suited to the travelers needs.
a. Liaison b. Administration c. Reservations d. Travel Counselor
13. Operate almost exclusively through their websites.
a. Online agencies b. Conventional agencies c. Corporate agencies d. Full services agencies
14. Showing sensitivity to the talker and showing all due respect
a. Reflective Listening b. Effective Listening c. Active listening d. Listening
15. Deals with the day to day management activities of the company.
a. Administration b. Operations c. Travel Counselor d. Reservations Officer
16. Place all required reservations with different suppliers.
a. Operations b. Travel Counselor c. Reservations Officer d. Administration
17. Issue air tickets manually or through the automated ticketing system
a. Liaison Officer b. Sales and Marketing c. Ticketing Officer d. Travel Counselor
18. The traveler badge of citizenship proclaiming his/her national affiliation.
a. VISA b. Birth certificate c. Travel Document d. Passport
19. A group of people organized to work together interdependently and cooperatively to meet the needs of their
customers by accomplishing a purpose and goals.
a. Team b. Coordinators c. Members d. Campaign
20. The key objective is to motivate the rest of the team into having a strong focus on succeeding in their objectives.
a. Expert b. Facilitator c. Recorder d. Leader
21. Has the specialized knowledge, for example about technical areas or key process, and act as advisors and
authorities in their field of expertise.
a. Recorder b. Analyst c. Facilitator d. Expert
22. Focus on the measurement and interpretation of data to enable these decisions to be made.
a. Expert b. Analyst c. Facilitator d. Leader
23. Not an actual team member, but is closely connected with the team, and especially with the team leader.
a. Facilitator b. Analyst c. Recorder d. Leader
24. A team can only be a team when:
a. People know each other and willingly form a group
b. The principle of consultative decision-making is applied
c. They have a leader
d. Team members are interdependent
25. Which of the following is a particular benefit of teamwork to the organization as a whole, rather than the
individual?
a. Transfer of skills and technical expertise
b. Learning skills from others
c. Job enrichment
d. Increased motivation
26. Is something that can cause harm, e.g. electricity, chemicals noise, etc.
a. Risk b. Safety c. Health d. Hazard
27. Is the chance, high or low, that any hazard will actually cause body harm.
a. Risk b. Safety c. Health d. Hazard
28. Unsafe working conditions that can cause injury, illness and death. The most common workplace hazard.
a. Biological hazard b. Safety hazard c. Chemical hazard d. Physical hazard
29. Any factors within the environment that can harm the body without necessarily touching it.
a. Chemical hazard b. Physical hazard c. Biological hazard d. Safety hazard
30. This kind of hazard troubles an individual very much to an extent that his general well-being is affected.
a. Ergonomic hazard b. Safety hazard c. Psychological hazard d. Physical hazard
31. SEC means:
a. Securities and Exchange Commission c. Secretary and Executive Committee
b. Security and Exchanges Commission d. Security and Executive Cooperative
32. DOT means:
A. Division of Tourism C. Department of Trade
B. Department of Tourism D. Department of Trading
33. PEZA means:
A. Philippine Environmental Zone Authority C. Philippine Economical Zone Authority
B. Philippine Economic Zone Authority D. Philippine Environment Zone Authorized
34. The type of tour that last fewer than 24 hours most city tours would fall into this category they usually
conducted via motor coach, minibus, van or as part of walking tour.
A. Hosted tour B. Day tour C. Adventure tour D. Escorted tour
35. Features physically active, exotic and sometimes demanding experiences. The packages may include hotel
accommodations, a round trip flight, three meals a day, a climb up the mountain.
A. Escorted tour B. Hosted tour C. Day tour D. Adventure tour
36. DFA means:
A. Department of Foreign Affairs C. Department of Foreigner Affairs
B. Department of Forex Affiliations D. Department of Foreign Affix
37. DTI means:
A. Department of Trade and Industry C. Department of Training and Industry
B. Department of Trading and Industry D. Department of Trade and industrial
38. Sells optional products and services and makes use of deposits.
A. Tour operator B. Travel Agent C. Tour guide D. Reservation officer
39. DENR means:
A. Department of Energy and Natural Resources
B. Department of Environmental and Natural Resources
C. Department of Environmental and Nature Resources
D. Department of Environment and Nature Resources
40. BI means
A. Bureau of Immigration C. Bureau of Income
B. Bureau of Industry D. Bureau of Innovation