STARBUCKS CORPORATION

Construction of Cafe for Community

Social Cafe

PROJECT MANAGEMENT PLAN

Project ID

Document ID

Version

Date

Project Manager Name/functional area

Sponsor Name/functional area

File name: Page 1

Document History

Revision Date Revision Version Summary of Changes

Approvals

Name Position Signature Date

Distribution

Name Title Date of Issue Version

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 Table of Contents

1 Introduction ............................................................................................................................. 5

1.1 About this Document ....................................................................................................... 5

1.2 Background – Problem / Opportunity Statement ............................................................. 5

2 Project Scope ........................................................................................................................... 6

2.1 Deliverables ..................................................................................................................... 6

2.2 Work Breakdown Structure ............................................................................................. 7

2.3 Out of Scope .................................................................................................................... 7

2.4 Project Constraints ........................................................................................................... 7

2.5 Project Assumptions ........................................................................................................ 8

3 Business Rationale .................................................................................................................. 8

3.1 Project Benefits & KPIs ................................................................................................... 8

3.2 Strategic Alignment ......................................................................................................... 8

4 Project Time management ....................................................................................................... 8

4.1 Project Time Management – Approach ........................................................................... 8

4.2 Schedule ......................................................................................................................... 12

5 Project Cost management ...................................................................................................... 12

5.1 Project Cost Management – Approach .......................................................................... 12

5.2 Budget ............................................................................................................................ 12

6 Project Human Resource Management ................................................................................. 12

6.1 Project Human Resource Management - Approach ...................................................... 12

6.2 Project Team Members .................................................................................................. 12

6.3 Responsibility Assignment Matrix ................................................................................ 13

7 Project Communications Management ................................................................................. 13

7.1 Project Communication Management - Approach ........................................................ 13

7.2 Communication Plan...................................................................................................... 13

7.3 Communication Constraints .......................................................................................... 13

7.4 Stakeholder Management Plan ...................................................................................... 14

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8 Project Risk Management ..................................................................................................... 14

8.1 Project Risk Management - Approach ........................................................................... 14

8.2 Risk Register .................................................................................................................. 15

9 Project Quality Management ................................................................................................. 15

9.1 Project Quality Management - Approach ...................................................................... 15

9.2 Quality Plan ................................................................................................................... 15

10 Project Procurement Management .................................................................................... 16

10.1 Project Procurement Management – Approach ......................................................... 16

16

10.2 Procurement Statement of Work ................................................................................ 16

10.3 Procurement Assumptions and Constraints................................................................ 17

11 Project Control................................................................................................................... 17

APPENDIX-A –Schedule............................................................................................................. 20

APPENDIX B – Project Budget ................................................................................................... 21

APPENDIX C – Responsibility Assignment Matrix .................................................................... 22

APPENDIX D – Communication Plan......................................................................................... 23

APPENDIX E – Stakeholder Management Plan .......................................................................... 24

APPENDIX F – Risk Register ..................................................................................................... 25

APPENDIX H–Quality Register .................................................................................................. 26

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1 Introduction

1.1 About this Document

Social Café aims to provide customers with a friendly, comfortable atmosphere where they can
order quality food, service and entertainment at a reasonable price. Choices will be offered to
customers at the cafe. Items on order include coffee and tea of all sorts, juice, soda, and non-
alcoholic beverages. Breakfast, lunch and dinner will be served by Social Café.

A chill atmosphere will be what the interior design of the building will replicate Different areas
will be divided for the café, with some on chairs and tables, another one on large antique
couches and chairs end tables, coffee tables, book shelves filled with books and magazines,
tiffany style lamps and braided rugs.

Café will be constructed on a site the comprises 1,000 square foot area. Parking is available as
well. A small restaurant was previously on site which was purchased before. The building has
substantial parking. The site purchased had small restaurant which need some renovation.
Remodeling will consist of removing the existing booths, new carpet and some new furniture.
Minimal renovation is required for kitchen and bathrooms and the property is already zoned for
restaurants.

For advertising and promotion, many avenues can be taken. Flyers can be used for distribution
neighbourhood-wise. Fax will also be used for orders and many businesses in the area will be
given the menus. Monthly, events will be held and the calendar of events will be developed for a
customer mailing list.

1.2 Background – Problem / Opportunity Statement

Currently Melbourne does not have much socializing cafe that is exclusively focused on
socializing for community, entertainment, and art. Our sponsors are eager to support the
opening of a Cafe that features good quality food and creates opportunity youth and adults, and
is an evening venue for conviviality, art, and community building.

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2 Project Scope

Social Cafe is a space which creates a socializing culture and the space we create will allow us to
do more with our lives. The space we acquire has 1000 square feet with all the cooking and
coffee equipments. Fast food, Coffee, sandwich and Chinese food will be serving in the cafe.
Our target audiences are business people, students, job persons, and retired people. Priority will
be given to local supplier and contractors for complete construction and design requirements.
The construction will meet all existing building codes and regulations, be on time, and within
budget. The design and construction of the Café will include:

 Seating place for 75 persons

 Sound system supporting acoustic performance
 Two wheel chair reachable bathrooms
 State of the art Cooking area
 Enclosed kitchen preparation area
 Ambiance that highlights the art, music, and food

2.1 Deliverables

The project main deliverable is to meet the entire deluxe requirement and deliver complete Café
with its infrastructures and then later make it operative. The other deliverables are following.

2.1.1 Product Deliverables - Description & Requirements

 A café with a friendly comfortable atmosphere.

 High quality food and service that makes customers come back for more.
 Breakfast lunch and coffee (both black and white) should be part of the menu. Also to be
included are fresh homemade juice, tea and sodas. More items that belong in the case
include sandwiches; salad soup and French lunch specialties. Large brunch menu for
Saturday special offer.
 For advertisements, consider using monthly ads neighborhood publications for the coffee
shop. Also it can help by distributing fliers to business, churches and the neighborhood.
 Promote business by offering discount coupons
 Provide fast and affordable online ordering service.

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2.1.2 Project Management Deliverables

 Planning of Project
 Assessment of possible Architects and contractors
 Obtaining applicable licenses and permits
 Design & Construction of Cafe
 Commissioning and evaluate performance.


2.2 Work Breakdown Structure

1. Project: Construction of Social Café

1.1 Project Initiation

1.2 Project Charter

1.3 Planning of Project

1.4 Execution of Project

1.5 Monitoring & Controlling

1.6 Project Closing

2.3 Out of Scope

For this project, we will focus on customer satisfaction mainly, in terms of quality services and
quality food. To avoid losing focus and going out of scope, we will not be zeroing on market
share and what competitors will do. Only customer satisfaction remains a key plank to our
success.

2.4 Project Constraints

 The budget contingency is 20%

 Budget is Aus$ 200,000
 Project timeline is limited.

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2.5 Project Assumptions

 Owner Will Obtain Construction Permit

 Owner/ Sponsor will hire a qualified Contractor
 Completion within given schedule of project
 Owner/ Sponsor will hire a qualified Interior Designer
 Cost of material will not increase more than 10%
 No laborissues or strikes.

3 Business Rationale

3.1 Project Benefits & KPIs

BENEFITS KPIs

It will consider as one of the best social places for all community No. Of Customer

It will become a profitable business Revenue, Profit

Social cafe will consider a place for music and art lovers No, of Events, No. Of
Participant in Events

It will become best place for food Food Reviews, Revenue

3.2 Strategic Alignment

The project contributes to the community by providing better places of socializing with other
members of community. It also help in building close relation between each members of
community.

4 Project Time management

4.1 Project Time Management – Approach

Project time management includes the processed required ensuring timely completion of the
project. The major areas of time management are described inbrief in the following sections.

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 4.1.1 Define Activities

Sr. No Activity Description of Work

Development of project charter and mention required

1 Develop project charter
information in it

Identifying the potential stakeholders which will get

2 Identifying stakeholders.
implicated in the project.

3 Project Costing. Determining the overall cost which will be incurred.

4 Project Budgeting. After costing allocate funds.

5 Scheduling. Timelines for the implementation of the project.

Project scope management

6 Recognizing the scope of the project.
planning.

Project scope statement

7 A document giving particulars about the project scope.
writing.

Defining accepted work The deliverables which will be formed during project, those
8
deliverables. are acceptable to the customer.

Project risk management Identifying the potential risks and making plan to mitigate
9
planning. negative impacts and exploit the positive impacts.

Project communication
10 Making communication management plan.
management planning.

Project quality management

11 Making quality management plan.
planning.

Project procurement
12 Making procurement management plan.
management planning.

Advertise of the workers

13 Making an advertisement of the project needed workers.
required

14 Selection of the workers Making a guide line for how to select the required personals.

Reviewing reports of the

15 Analyzing the project performance.
project.

16 Project cost control. Controlling the project costs.

17 Project Schedule control. Controlling the schedule so that each task is done on time.

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 Define activity resource
18 Defining the resources needed to complete an activity.
costs.

Making cost risk register Making the register noting down the cost related risks faced
19
documents. by the project.

Define project funding Then defining the funds needed by project including reserve
20
requirements. funds.

Making cost work

21 performance measurement Making cost work performance measurement report.
report.

22 Defining quality metrics Defining quality metrics

Quality work performance

23 Quality work performance report writing.
report writing.

Making quality control

24 Making quality control measurement report.
measurement report.

4.1.2 Estimate Activity Resources

Activity Resource Requirements

Type of Resource Requirement

Human Resource 02 x team members are required to perform planning and

(Team Members technical work of project.
and Project Project Manager is look after management process from
Manager) start to closing of project.

Computers and Computers, Laptop and the relevant software are required
software.

Transportation To pick & drop service of employees.

Equipments Basic equipment required for café.

Internet facility It is required for communication with stakeholder. It’s also

required for free Wifi service.

Funds. Funds required for procurement of budget related items.

Space for Space required for recreational and social activities in

Recreational Café.
activity.

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4.1.3 Estimate Activity Duration

Effort Duration
Sr. No Activity
Hours (Days)

1 Develop project charter 96 12

2 Identifying stakeholders. 32 4

3 Project Costing. 32 4

4 Project Budgeting. 16 2

5 Scheduling. 08 1

6 Project scope management planning. 16 2

7 Project scope statement writing. 4 1

8 Defining accepted work deliverables. 8 1

9 Project risk management planning. 16 2

10 Project communication management planning. 16 2

11 Project quality management planning. 10 2

12 Project procurement management planning. 45 6

4
13 Advertise of the workers required 32

4
14 Selection of the workers 32

15 Reviewing reports of the project. 16 2

16 Project cost control. 16 2

17 Project Schedule control. 16 2

18 Define activity resource costs. 4 1

19 Making risk register documents. 2 1

20 Define project funding requirements. 16 2

21 Making cost work performance measurement report. 8 1

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 22 Defining quality metrics 4 1

23 Quality work performance report writing. 8 1

24 Making quality control measurement report. 7 1

4.2 Schedule

The project schedule is in Appendix A.

5 Project Cost management

5.1 Project Cost Management – Approach

Project cost management includes the planning of costing of whole project and allocation of
budget on each phase. In this project we allocate specific amount of budget but costing of each
items of this phase.

5.2 Budget

The budget breakdown is in Appendix B.

6 Project Human Resource Management

6.1 Project Human Resource Management - Approach

We have adopted the human resource management approach main focus on technical planning
activities and proper management of human resource for completion of project

6.2 Project Team Members

 Mr. ABC (Project Manager)

 Mr. DEF (Team Leader)

 Mr. GHI (Technical Expert)

 Mr. JKL (Planning & Coordination)

 Mr. MNO (HR Manager)

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6.3 Responsibility Assignment Matrix

The responsibility assignment matrix is in Appendix C.

7 Project Communications Management

7.1 Project Communication Management - Approach

To make communications effective for the project, a proactive role needs to be displayed by the
project manager. The Communications Matrix that is presented in this document details the
communications requirements. This Matrix will serve as a guide for what information to
communicate, who is to do the communicating, when to communicate it, how it will be
communicated and to whom to communicate.

As the project goes ahead, any updates or changes may be required in the project plan come
under it. This can be done if there are alterations in personnel, scope, budget, or other reasons.

7.2 Communication Plan

The Communication is in Appendix D.

7.3 Communication Constraints

The team leader can be reached by the project team for all communication either though emails
or other reports or meetings. Team members can report to a team member in charge only unless
extreme circumstances demand that the project team members need to communicate with the
project manager. Project manager and team leader can interact through meetings, presentations
and emails that apprise them about the current situation of the project. Also to be communicated
are any problems faced by the team.

It is the responsibility of the Project Leader to communicate with relevant stakeholders such as
the Sponsor and Project manager. It is the manager who has to present project performance
reports to them. Cost and schedule performance of the project will be communicated by the
Project Manager to the Sponsor.

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7.4 Stakeholder Management Plan

The Stakeholder Management Plan is in Appendix E

8 Project Risk Management

8.1 Project Risk Management - Approach

Meeting between team members and project manager can be called in case of any risk identified,
but only if the issue is internal and not serious in nature. However, in case the risk is severe and
can jeopardize/ end the project, then all stakeholders must meet and decide on corrective steps to
mitigate any negative effects.

Suppose if an issue related to misuse of funds is found out. In such an instance, a meeting
between team members, project manager, Sponsor, team leader will suffice.

8.1.1 Tools and Techniques

High-level plans for conducting the risk management activities will be defined in meetings. Risk
management cost elements and schedule activities will be developed for inclusion in the project
budget and schedule, respectively. General organizational templates for risk categories and
definitions of terms such as levels of risk, probability by type of risk, impact by type of
objectives, and the probability and impact matrix will be adapted to the specific project. If
templates for other steps in the process do not exist they may be generated in these meetings.

8.1.2 Roles and Responsibilities

To identify risks, roles should be played by every group member. However, ultimately it is the
responsibility of the project manager to inform the high-up’s of the potential risks to project.
Team leader has to prepare the formal document that contains details of the risks faced by the
project or those put forward by the team. Tis document will then need to be forwarded to the
project manager, with them trying to resolve the issue by themselves first if they can be by the
powers vested in them by the Sponsor. However, if the risk proves too enormous capable person
will be mandated to resolve it, depending on the nature of the risk.

8.1.3 Stakeholder Risk Tolerance

Risk tolerance is shown by project stakeholders by showing their willing to accept varying
degrees of risk. The risks below mild can be tolerated.

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8.2 Risk Register

The Risk Register is in Appendix G

9 Project Quality Management

9.1 Project Quality Management - Approach

The quality management approach for project can be divided in following sections.

9.1.1 Quality Assurance Approach

To improve continuously, planning quality and performing quality control tools and techniques
as well as process analysis are required for ensuring smooth working of the management
processes and the product related processes. This can also help offset negative impacts. Also to
be done are checks to cost and schedule variances and cost audit reports, all of which are to be
presented weekly. These reports will show the project’s performance and quality standard.

9.1.2 Quality Control Approach

When the need arises, the project and its implementation can be inspected with respect to their
processes in case of change request. To control entire project costs as well as processes, Control
charts are needed.

Cost performance reports on a weekly basis can help the Finance department take care of
ballooning costs on product and project. To analyze team, project and schedule performance,
there will be need of Inspection, Control Charts and Scatter plot.

9.1.3 Quality Improvement Approach

Weekly meetings will be called for improving the quality of the project’s processes between the
project manager and project team. Any difficulties in the project should be addressed so that the
project proceeds smoothly with quality work.

Issuance of weekly cost performance reports will help the Finance Department to reduce project
and product costs.Inspection, Control Charts and Scatter plot will be made to analyze project,
team members and schedule performance.

9.2 Quality Plan

The quality plan is in Appendix H

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10 Project Procurement Management

10.1 Project Procurement Management – Approach

The procurement authority is assigned to the project manager and he can
procure the required material for the project.

10.1.1 Roles and Responsibilities

Project Manager

 He will prepare document of procurement requirements with the consent of team leader.
 He will look after the requirements of the project and the items needed to be procured.
 Project manager is responsible for timely procurement.
 The project manager will prepare audit report of the procurements made.

Procurement Department

 The procurement department has laid down policy for procurements.

 It is the liability of procurement department to make the things available on time.
 The procurement department will ask the authorized suppliers about the availability of
products
 Managing multiple suppliers.

10.2 Procurement Statement of Work

10.2.1 Standard Procurement Documents

 Request for Proposal.

 Request for Quotation.
 Tender Notice.
 Invitation for Seller’s Initial Response.

10.2.2 Selection Criteria

Importance Criteria

Important. Understanding of need.

Very important. Quality.

Important. Risk.

Very Important. Overall or life cycle cost.

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10.3 Procurement Assumptions and Constraints

We need to assume that given limited funds, procurements will also be limited. However let’s
assume that procurements are on time and keep working with the available materials, resources
and supplies to complete the tasks and responsibilities.

11 Project Control

The Requirements Management processes and procedures are documented so that competent
authorities can go ahead with the planning development and implementation of the Café project.
How record of requirements will be filled, how they can be modified, and how they can be
reconciled for final product delivery – all these go into the Plan and its definition.

11.1 Progress Reporting

The Project Management Plan will be controlled by:

Project Manager

In order to know the customer’s requirements, the Project Manager is responsible for this after
working in tandem with the customer. They are also in charge of submitting the customer's
requirements for analysis and impact. Impact of requirements and its communication is also the
project manager’s job. When needed, they can negotiate requirements in case of any
modifications. Lastly, they are responsible for delivery of the Test Analysis Report to the
customer.

Team Leader

The Team leader is responsible for maintaining a matrix of all customer-approved requirements;
oversight of the requirements change control process; applying changes to requirements matrix;
and maintaining the modification history of requirements.

Configuration Control Board

The CCB consists of organization’s members. Analysing and evaluating requirements for
feasibility and impact to the project is its responsibility.

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11.2 Change Management

Any proposed changes will be processed as follows:

Instituted by the Customer

The Project Manager will receive direction from the customer to modify a requirement outlined
on the properly completed Product Change Request Form. The Project Manager will present the
request to the CCB for feasibility analysis and project impact. Project Manager will inform the
customer of project impact for approval before modifications are implemented. The
Configuration Manager will incorporate the approved requirement modification into the
requirements tracking matrix, and add the modification request to the Requirements Project File.
The project team will then implement the approved modification.

Instituted by Project Team

CCB should be presented with Requirement modification requests for analysis on the properly
completed Product Change Request Form. After analysis concludes at the CCB of the
modification request, approval will be presented to the customer by the Project Manager. Once
the customer approves the modification, it is up to the Configuration Manager to incorporate the
modification into the requirements tracking matrix. Once done the modification approval record
will go into the Requirements Project File. Implementation is then undertaken by the project
with regards to the modification.

11.3 Project Completion Review

The Social Cafe project, if it needs to be considered as complete, requires a project closeout
process for finalisation. In this closeout process a checklist of final deliverables, user community
approvals, project final financial report, and review of project quality measurements are to be
furnished.

Performing a Post Mortem review and finalize a Lessons Learned Document are both activities
that should be planned for the project team. All of this is expected to be done off site and not
during normal business hours.

For the overall project work plan and the final project documentation, this is required for its
completion. When the project is done, staff needs to be reassigned to their previous duties.
Completed line managers and contractors for the project will be notified as soon as possible of
the impending completion of a resources role on the project. For the purposes of Post Mortem
Review, key personnel need to know that their presence is required.

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 Project Management Plan – Social Cafe

APPENDIX-A –Schedule

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 Project Management Plan – Social Cafe

APPENDIX B – Project Budget

ID WBS TASKS Total

1.1 Project Initiation 10,000

1.2 Project Charter 5,000

1.3 Planning of Project 20,000

1.4 Execution of Project 120,000

1.5 Monitoring & Controlling 35,000

1.6 Project Closing 10,000

BUDGET – TOTAL 200,000

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 Project Management Plan – Social Cafe

APPENDIX C – Responsibility Assignment Matrix

Project Project Team Technical Planning &

ID WBS TASKS
Sponsor Manager Leader Expert Coordination

1.1 Project Initiation A R I I I

1.2 Project Charter A R C C C

1.3 Planning of Project A C C R

1.4 Execution of Project I A R R C

1.5 Monitoring & Controlling I A C R

1.6 Project Closing A R C C C

LEGEND

R – Responsible for executing activity, A – Approve, I – Informed, C – Consult

Add to the legend to suit your project

Date:

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 APPENDIX D – Communication Plan
Key Reports / meetings Who to receive Frequency Medium

Status reports, performance reports, project updates. Sponsor Monthly Presentations, meetings.

Status reports, performance reports, project updates Mr. ABC

Weekly Emails, Meetings, Presentations
and team member’s performance. Project Manager

Mr.DEF
Assigned project tasks update, project related issues Daily Emails, meetings
Team Leader

Mr. GHI
Technical reports, status reports of technical work. Daily Emails, meetings
Technical expert

Project Performance, Schedule update, planning & Mr. JKL

Daily Emails, meetings
coordination issues Planning & Coordination

Status reports, performance reports, project updates, Project Manager

Monthly Presentations, meetings.
individual team member’s performance. Team Leader

Sponsor end of the

Status reports, performance reports, project updates. Presentation
Project Manager project

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 APPENDIX E – Stakeholder Management Plan
Stakeholder Stake/Interest Action Responsibility By When Status

Looking over the project’s Monthly Project Reports and Social Cafe
Sponsor
processes Presentation Funds

Planning, Implementing and Project progress and Project

Project Manager
completing the project management Completion

Leading the team and Execution of project Execution of

Team Leader development of Cafe. Weekly project progress Project

report

Technical aspects of project, Technical work status report Technical work

Technical Expert Quality Management in the project
schedule update

Quality reports

Planning of Project, Project progress report Planning &

Planning &
communication Coordination
Communication plan
Coordination Head management, risk
Risk register
management

Acquiring, Developing Human resource Human

HR Manager Team. Human resource management report resourcing
management

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 APPENDIX F – Risk Register

Responsible
# Risk Event Likelihood Consequences Rating Treatment By Date Status
Officer

1. Over Budgeting of 50% Trade-off in quality, High Update Budget Project

4 Apr 2016 Solved
Project schedule, cost manager

2 Unavailability of 10% Shortage of Manpower Moderate Solved manpower HR Manager In

10 Apr 2016
Manpower issues progress

3 Natural Disaster 1% Stoppage of Project High Start Project Again Sponsor

4 Market Condition 5% Project rejection in market Low Revised Project Project

strategy Manager

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 APPENDIX H–Quality Register

Quality
Quality Check Result of Quality
WBS # Product Name Acceptance Quality Checker Quality Checker
Method check
Criteria
Check budget
1.3 Budgeting Proper Budgeting allocation in Technical Expert Technical Expert Good
each work
Procurement of Raw Check quality as
1.4 Required quality Technical Expert Technical Expert Excellent
material per requirements
Performance of Human Work quality of
1.5 Job Description HR Manager HR Manager Good
resource Human resources

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 END OF PROJECT MANAGEMENT PLAN

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