Audio
Customer I’d like some information about your mobile phones.
Salesperson Sure. What would you like to know?
Customer Well, I travel a lot for work …
Salesperson OK …
Customer … so I need a phone that works in all countries.
Salesperson Oh, OK. We’ve got two. There’s the AC-90 and the AC-75. They
work in all countries.
Customer Oh, I like the AC-90. It’s a really unusual design.
Salesperson Yes, it is. And it’s available in four colours – black, white, blue
and pink.
Customer The pink one is … interesting, but I like black. What about
special features? Can I use it to send e-mail?
Salesperson Yes, it can send e-mail. And it has voice-dialling(marcación por voz), a camera and a
calculator.
Customer Oh, great! And how much is it?
Salesperson It’s €125.
Customer That’s not bad. But what about the AC-75?
Salesperson The AC-75 is our standard phone. It’s available only in black and
it works in all countries, but the best thing is the price.
Customer How much is it?
Salesperson It’s only €95.
Customer €95?
Salesperson Yes, that’s right.
Customer OK, I’ll take the AC-75, then.
Salesperson OK, one AC-75. I just need to take some information …
the best answer – a, b or c – for each question (1–5).
1 What product is the customer asking about?
a) computers b) mobile phones c) microwaves
2 The customer wants a product that …
a) can work in all countries. b) has an unusual design.
c) is a small size.
3 How many colours is the AC-90 available in?
a) two b) three c) four
4 What colour does the customer like?
a) pink b) black c) doesn’t say
5 What does the customer ask about next?
a) special features b) the guarantee
c) a discount
Listen again and complete this chart. For each feature (6–10), tick (✓) the
relevant product. You may tick one or both products for each feature.
AC-90 AC-75
0 can work in all countries AC-90 AC-75
00 is available in pink AC-90
6 includes a calculator AC-90
7 is available in black AC-90 AC-75
8 is a ‘standard’ pone AC-75
9 costs m95 AC-75
10 costs m125 AC-90
Choosing a product
Choose a word from each list to complete each sentence (11–15).
List A List B
interest-free guarantee
a three-year credit
free deposit
after-sales delivery
a big deal
a great service
0 My new TV was ..... a great..... deal........... . It was 40% off in the sales!
11 .... Free....... delivery.......... is important with big or heavy products, because you can’t
take them home in your car.
12 A low price is important, but good ..... after-sales........ service........ will make customers
happy, even when a product breaks.
13 I don’t like to pay ....... a big...... deposit........ when I order something. I prefer to pay
when I receive the product.
14 My new camera has .... three-year......... guarantee........ . If it stops working, the maker will repair
or replace it.
15 I got a good deal when borrowed money to buy my car – I had one year’s… interest-free …… credit …….
Travel details
Complete each sentence (16–20) with a word from the box.
-book -buy -do -go -take -watch
0 I usually ..... buy..... my airline ticket on the Internet.
16 He wants to ... book....... a hotel for three nights in Taipei.
17 Before you get on the plane, you can ... do....... some shopping.
18 On the flight, you can always ..... watch..... a movie.
19 When I return home, I .... take...... a taxi from the airport to my house.
20 You need to ... go....... through security before you board the plane.
Ordering a meal
Complete each gap in the table (21–25) with a dish from the box.
Starter Main course Dessert
-apple -pie -fish -curry -ice -cream –snails(caracoles) -soup –steak
Starter -Main course -Dessert
...... snails...... 0 ..................... 22 ..................... 24
..................... 21 ..................... 23 ..................... 25
Starter (snails, soup, salad).
Main course (steak / fish curry, spaghetti, paella,
fish curry / steak, sushi).
Dessert (apple pie / ice cream, fruit,
ice cream / apple pie).
Complete each gap in the conversation (26–30) with a, an, some or any.
A Regent Hotel. How can I help you?
B Hello. I’d like to book ..........0 room, please, for next Tuesday night.
A Tuesday the 25th? Yes, there are .... some......26 non-smoking rooms on that date.
Do you want .....a.....27 single or .....a.....28 double?
B A single, please. Is there ..... an.....29 Internet connection in the room?
A We’ve got wireless broadband in every room.
B Oh, great. And are there ... any.......30 restaurants near the hotel?
A There are two in the hotel, and three very near the hotel.
B Great.
Countable and uncountable nouns
Complete each of the questions / statements (31–35) with the appropriate
ending (a–f).
0 They don’t have … .......... many vegetarian dishes here.
31 How much … .......... cash do you have in your wallet?
32 How many … .......... languages do you speak?
33 I haven’t got … .......... much time. (No tengo mucho tiempo)
34 Are there … .......... many flights to Rome this afternoon?
35 There are … .......... a lot of people waiting to go through security.
Past simple
Complete each gap in the e-mail (36–40) with the past tense of a verb from
the box.
-be(was-were) –give(gave) –go(went)- have(had) –meet(met) –visit(visited)
Dear Sebastian
I’m in the New York office this week. Last week, I ....was.....0 in Taiwan and
Hong Kong. I .... had.....36 a very good meeting with Jimmy Lee in Taipei.
I .... visited.....37 the factory and .... met.....38 some suppliers. I .... went.....39 to Hong Kong on
Thursday. Tony Lam .... gave.....40 me some samples of his products.
See you next week.
Inez
Ordering a meal
Complete each gap (41–45) in these short restaurant conversations with a
word from the box.
-enjoy -like -order -recommend -serve -try
A Are you ready to ……order……0?
B Yes, please. I’d …… like ……41 the steak, please.
A Are there any Chinese dishes?
B Yes. You should …… try ……42 the duck.
A Do you …… serve ……43 any vegetarian dishes?
B Yes, we have vegetarian pizza.
A What do you …… recommend ……44 for the main course?
B The beef is delicious.
A Did you …… enjoy ……45 the meal?
B Yes, it was very good.
Making bookings and checking arrangements
Choose the best answer (a–f ) for each question (46–50).
0 Do you want a single or a double? …… A double.
46 How much is it per night? …… €150.
47 How many nights are you staying? …… Three.
48 What time do you think you’ll arrive? …… Seven o’clock.
49 When are you leaving? …… On Friday.
50 Do you want a room with a bath? …… Yes, please..
FINANCIAL TIMES - Small rooms, big idea
Five years ago, businessman Simon Woodroffe had a good idea.
He was in bed in first class on an international flight when he decided to open a hotel.
The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping
area in an aeroplane.
Now travellers in some of Britain’s airports sleep in these small, low-cost rooms.
The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save
money and travelling
time. Woodroffe calls his hotel ‘Yotel’.
Each room has a TV, a desk and a shower and costs £50.
You can pay £70 for a bigger room that has a couch. Press a button, and the couch changes to
a bed.
The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in
city centres.
Read the article and decide whether these statements (51–55) are true (T) or false (F).
51 Woodroffe had an idea when he was sleeping in an airport.( False)
52 He decided to open a hotel with very small rooms. (True)
53 His first hotels were in the United States. (False)
54 The rooms cost a lot of money. (False)
55 An important feature of the Yotel is convenience.(True)
Choose the best ending – a, b or c – for each of these statements (56–60).
56 Yotels are … a) in the airport. b) only an idea now. c) very near the airport.
57 The Yotel showers are …a) in the rooms. b) separate from the rooms. c) not included in the price.
58 Yotels have ….… a) one type of room. b) two types of room. c) three types of room.
59 Travellers …… a) like the rooms. b) don’t like the rooms. c) aren’t interested in staying at Yotel.
60 Woodroffe thinks Yotel will succeed …….. a) only in airports. b) in city centres, too. c) outside city
centres.
Dear Sir/Madam
I want to book a room at your hotel. I’d like one
single room for three nights from 12th to 15th
February. I prefer a non-smoking room.
Can you please confirm the price for bed and
breakfast? And is there wireless broadband in
the rooms?
I also need parking for my car.
Many thanks.
Yours faithfully
