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ITIL 4 Study Guide

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3K views1 page

ITIL 4 Study Guide

Uploaded by

Soporte WRP
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Guiding Principles Four Dimensions

www.DionTraining.com

Service Value Chain

Continual Improvement

Service Value System

What is service?
A service is a means of enabling value
co-creation by facilitating outcomes that
customers want to achieve without the
customer having to manage specific costs
and risks.
• Value is the perceived benefits,
usefulness, and importance of something. Utility/Warranty
• An outcome is a result for a stakeholder
Utility is the functionality offered by a

4
enabled by one or more outputs.
product or service to meet a particular need.
• Cost is the amount of money spent on a
•What a service does (fit for purpose)
specific activity or resource.
Warranty is the assurance that a product or
• Risk is a possible event that could cause
service will meet agreed requirements.
harm or loss, or make it more difficult to
•How a service performs (fit for use)
achieve objectives.
www.diontraining.com * Design by Dion Training Solutions, LLC. Content is © Copyright AXELOS Limited 2018. Used under permission of AXELOS Limited. All rights reserved. * www.diontraining.com

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