FINE DINING
Welcoming the guest
W - hi! good morning/Afternoon/evening ma'am/Sir, Welcome to Joy restaurant Do you have any
reservation ?
G - None
W- May I suggest a table for you ma'am/ sir
G- Yes please!
W- Table for how many ma'am/ sir?
G- for one.
W- smoking or Non-smoking?
G- Non- Smoking.
W- This way please! Will this place be alright with you ma'am / sir?
G- Yes!
Seating the guest
W- Please have a seat.
Unfolding the Napkin
W- Excuse me ma'am/sir, may I unfold the Napkin for you?
G- Yes!
Serving the Water (on the right side)
W- would you like to have a glass of water ma'am/sir.
G- Yes, Please.
W - Excuse me ma'am /sir .
Presenting the menu card
W- Excuse me Ma'am/Sir here is our menu card for your selection.
W- Excuse me ma'am /sir would you like your bread now?
G- Yes!
W- Excuse me Ma'am/ sir I'll be back to serve your bread.
Serving Bread (on the left side )
W- Excuse me Ma'am / sir here is your bread.
G- Thank you
W- Excuse me ma'am/sir do you need anything else?
G- No i'm alright
w- i'll be back to get your order.
Order Taking (on the right side )
W - Excuse me Ma'am/sir May I take your order now? our todays menu is __________and our soup for
today is _______________
Upselling / Suggestive selling
w - Ma'am /sir would you like to try to compliment to your dish?
G- (yes/No) how about ___________?
G- yes /no
w- Thank you ma'am/sir may I repeat your order, you ordered
Appetizers____
soup_________
salad _____________
main course____________
Dessert_________
Coffee or tea_________ is that correct ma'am /sir ?
G- yes
W- may I take the menu card
G- Yes sure
Wine Serving ( on the left side)
W- Excuse me ma'am /sir would you like some drinks? Here is our wine list for selection. May I take you
order ma'am/ sir?
G - Yes I'd like to have _____________
W- May I repeat your order sir you ordered _______would that be all?
G- yes
W- would you like to serve your drink after the main course?
G- I will give you a signal
W - Excuse me, sir you food will be serve for 10-15 mins would that be alright with you?
G - Yes.
Serving the food
W- Excuse me Ma'am/sir here is your ______________
G- Thank you!C
Clearing the First course
W- Excuse me Si, may I clear the table for your next dishes
G- yes please
Presenting the wine
W- Excuse me ma'am/sir, may I present to you ______________________________________________
*Opening the bottle of wine*
3 check box (everything is clear)
w- enjoy your meal sir please call me if you need any assistance.
Crumbing table
W- excuse me sir!
Presenting the bill (the guest will give a hand signal)
W- Excuse me Sir, how would you like to settle your bill , would it be cash or credit card ?here is your bill
G- here
W- I receive ___________ill be back for your change excuse me sir, here is your change. Thank you sir , I
hope you enjoy your staying with us.we look forward for your next visit..
TAKING ORDERS VIA THE PHONE
(Answer the phone with in 3 rings )
RS - Room service, Good morning this is Joy speaking, May i help you Today?
G- hi this is Mr/Ms _____________ of Room number 205, I would like to order for breakfast
RS - sir for how many person in your order?
G- For one.
RS - Okay sir, May I take you order?
G- I'd like to order, American breakfast with Bacon and Fried Egg , Pancake and coffee
RS - what do you like your egg Fried, Sunny side-up, Scrambled or omelet?
G- Sunny side-up please, and toast my bread also .
RS- Would you like some Fruits in your Breakfast Sir?We have ripe mangoes , watermelon, oranges,
Apples and Banana.
G- Okay I'd like to add Banana please
RS - would you like some drinks Sir?
G- Orange juice
RS- Okay Sir ,May I repeat your order ?
G- okay
RS- You ordered for, American Breakfast with Bacon and Sunny side up egg Pancake, coffee and Banana
and for your drink is orange juice Would it be okay for you to wait for about 15-20 minutes sir?
G- okay
RS - how would you like to settle your bill? would it be cash, Room Charge o credit Card
G- I pay it though Credit card
RS - Okay Sir, Thank You for calling Room Service, Have a nice day!
ROOM SERVICE
knock knock Room Service
W- Good morning Sir___________, My name is joy here is your Room service Order, May I come in?
g- Yes, Come in .
W- how's your day sir? how s your stay in the hotel?
G- it's great
W- Sir , where do you like me to put your order? would you like me to set-it up on your table or Just
leave it on the tray?
G- Please do set-it up!
W - Do you need anything else sir?
G- I'm fine
W- here is your bill
G- here is my card
W- Sir, I will come back after a few minutes to have your signature.
G- okay!
W- okay sir, if you need anything else just call 0 Room service, enjoy your meal
W- I Just want to remind you that I will be back after 45 minutes to pick up your soiled Dishes...
G- okay
W- Sir I'm here to pick up your soiled dishes, May I come in?
W- Thank you sir, have a nice day!
RESERVATION THE OUTSIDE CALL
R-
