RECITATION QUESTIONS

PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS

1. What are some of the professional development opportunities for lodging, food and beverage,
tourism and event planning? What area do you think you will excel the most?
2. What kind of professional development is available through attending conferences?
3. What is the importance of continuing education, through certification within the industry?
4. What kind of action should one take to elevate oneself to a higher role within the industry?
5. Describe on how you will resolve an encounter with a difficult customer.
6. What qualities do you think will you contribute to your team?
7. Why do you want to pursue hospitality management course?
8. Sometimes it’s an intangible component of why a guest may prefer one hospitality provider over
another? What does quality customer service mean?
9. If a business fails to meet customer expectations, there’s a risk the customer will tell others
about it often through social media networks? How can the hospitality industry recover from a
service failure?
10. What do you think the plus and minus sides about working on a cruise ship or airline in general?
Justify your answer?
11. In human communication, the spoken and unspoken words belong to both the sender and
receiver. How does non-verbal behavior affect a person and how will this measure or ensure the
success of the communication?
12. What kind of clothing conveys a sense of power today or how does one classify what a power
dressing is?
13. As a student how important is verbal and non-verbal communication to the course Hospitality
Management? Elaborate your answer.
14. What can be the solution if a customer find your body language intimidating? What would one
do to explain this?
15. How do verbal and non-verbal communications affect the diversity in a workplace, particularly in
the hospitality industry?
16. Is there any significant relationship between cruise and airline management and the hospitality
industry?
17. Can non-verbal and verbal communications be faked? How does this affect integrity in the
workplace, particularly in the hospitality industry?
18. How can one be an effective communicator to the customers using non-verbal communication?
Elaborate your answer?
19. What do you think are the challenges one will face if employed in a cruise ship or airline
industry? Is safety still an issue when travelling in a cruise or via airline?
20. How does clothing or dressing up add to physical attractiveness? How does clothing or dressing
up measure one’s personality?
21. How does a person working in hospitality industry help / handle a difficult customer or guest
using non-verbal communication? Do body language, gestures and or postures matter?
22. Where do you prefer to work in a cruise ship, airline or on land area? Can you sacrifice for a very
long months away from your family rather than work and enjoy life with them? Explain your
answer.
RECITATION QUESTIONS
PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS

23. In dealing with persons with disabilities, one must be trained on the proper verbal or non-verbal
communication in relating with them. What do you think the traits or qualities one should
possess in dealing with diverse customers/clients especially in the hospitality industry where
customer service and satisfaction is a must?
24. Does one really need to speak properly or professionally? Or does one can speak in any way he
or she can but just make sure others will understand you? Does this matter in hospitality
industry?
25. There are 10 basic ethical principles in hospitality industry namely: honesty, integrity,
trustworthiness, loyalty, fairness, concern and respect of others, commitment to excellence,
leadership, accountability, reputation and morale. Please choose 3 principles that you believe
you carry or possess. Why?
26. Is technology a factor which can affect tourists’ accommodation selection? Elaborate your
answer.
27. Is there any significant relationship between technology and hospitality industry? If yes, can you
explain some of its importance as well as its disadvantages?
28. Do you agree that branded hotels (known hotels) perform better than independent hotels or the
like? How can an independent hotel level up with branded hotels?
29. What is the role of top management in handling conflicts: both customers and employees’
conflict? Is there any core value that a hospitality industry should carry? Explain your answer.
30. Do you agree that customer satisfaction and feedback is important in the hospitality industry?
How would one assess satisfaction? How can feedback help customer satisfaction?
31. Is there such thing as creating sustainable value through hospitality services such as theme or
culture- inspired hotels or restaurant? Cite an example and elaborate.
32. How would you differentiate between hospitality industry/organizations and other service
providing organizations (such as: telecommunication, health, education, computer services
and/or government services)?
33. When is the customer wrong where in fact customer is always right? Explain your answer.
34. How would you encourage trust and loyalty in your staff or co-employees and guests?
35. What does excellent guest service mean? Describe a time you had to deal with an unhappy
friend, acquaintance, if you’re working, unhappy customer.
36. Why are you interested in hospitality industry? Where do you see yourself 10 years from now?
37. Explain the importance of team work in hospitality industry? Are you a team worker or team
developer or destroyer?
38. What do you think your greatest professional weakness that can affect your career in hospitality
industry? How do you cope with it? Explain your answer.
39. Do you work better under pressure or with time to plan and organize? Can you work with
minimal supervision? Do you work well with others or alone by yourself? What are the
advantages and disadvantages of working with groups and working alone?
40. How one can take an initiative as an active team member without offending or stepping down
other team members?
41. How important is diversity to hospitality industry? What value does it bring to a team? Can this
also bring trouble?