Premium Tea for Ambitious Professionals
Premium Tea for Ambitious Professionals
AMJ Group ofCompanion Limited Companies is launching a new tea brand named Majesty.
An analysis of the industry indicates the clutter and domination of the tea industry in
Pakistan by a few brands. Important point to be noted here is that in Pakistan tea is taken
not as a beverage, but as food. Therefore, making the people realize the difference in
quality Majesty is sure to raise the expectations of tea tastes and aroma. The targets of this
brand are status oriented, outgoing and working individuals who like to prefer stylish and
quality products and extremely high on taste and are ambitious in their own fields. The
marketing strategy to reach this target revolves around heavy promotion to break the
barriers of established brands and to flow the product through a controlled network. The
product stand out for the ’ aroma and raw pieces’ of tea that will are reserved for special
people to make their moments special. Making the premium brand available at an
economical price range and in convenient tin and soft packs, would act as a source of
protection at the time of launch .The distribution plan is to make the brand available in the
A and B+ stores of the big cities like Karachi, Lahore and Islamabad. The goods would be
pushed with the help of an evaluation and incentive based system of distributors. The
foremost element of the plan is the promotion because tea is a product that has earned
great levels of loyalty and to break the barriers of established brands the promotion is to be
carried out in two phase. The first phase is concerned with the initiating trials to get the
target customer an idea of the quality offered by Majesty. The second phase is Brand
building efforts, which is most possibly going to start within three months of launch. These
activities would include those tactics that would create loyalty towards Majesty
Our Vision
Reverting back to the
origin and heritage.
Our MissionMission
Our purpose is to provide a refreshing cup
of tea to our customers. We are dedicated
to giving you the knowledge necessary to
fully appreciate the wonderful aromas of
our tea leaves. We offer our premium teas
directly from the tea grower, you are
assured the highest quality and freshest tea
leaves in the market.
C Corporate
Objectives
ORPORATEOBJECTIVES
The objectives of A.M.J. Group of CompaniesCompanion Ltd are:
To launch Majesty in Pakistan.
To provide customers with high quality tea.
To build brand image, develop immediate shelf-off take and strong
brand loyalty with the brand.
To be the leadinger in premium tea sector of Pakistan by
providing original Ceylon tea.
To maintain customer satisfaction by never compromising on
quality and flavor.
To provide customers with high quality tea.
To work as a team to achieve corporate goals.
To increase the sales of standard tea in place of loose tea in the
rural areas by launching sachet packs and soft jars.
The hot drinks market is expected to further develop between 2005
and 2010 as the population of Pakistan increases. We aim tTo
achieve the third largest markets share by continued media
campaigns and generating awareness about the benefits of tea
to the health of consumers.
To have a long term profitable business by creating long term
relationship with our shareholders and employees.Stakeholders.
To build brand image, develop immediate shelf-off take and strong
brand loyalty with the brand.
Tea Trends in
PakistanTEA TRENDS IN PAKISTAN
An Over view
In Pakistan, a morning and evening cup of tea is an essential part of everyday
culture. This tradition has existed for many years. Every guest in a home in
Pakistan is most likely to ask for a cup of tea. This trend has always created a
strong demand for tea in Pakistan and made it the world's third largest
importer of tea. In terms of tea consumption, it is the seventh largest country.
Even in summer when the weather is extremely hot, tea is drunk minimum
twice a day. During the review period, the hot drinks market grew in both
volume and value terms. Tea dominated the market in both the retail and
foodservice channels. Tea is a part of daily life.
Health awareness increases demand for green tea and fruit/herbal
tea
Increasing health awareness has led to higher demand for green tea and
fruit/herbal tea. Green tea is mostly consumed in urban areas and in some
rural areas. It has been proved that green tea helps weight loss. Fruit/herbal tea
alsoGreen tea experienced significant overall growth between 20005 and
200805 because it has a remedial effect.
Arom
a Color
Price
Streng
DETAILS: th Taste
Ethnic
Tea Bags
Convenience
Out-of-Home
Urban
Upper Class
Industry Analysis
ANALYSIS
INDUSTRY
Pakistan is not a tea producing country but is an important consuming
country, being the third largest importer of tea in the world and therefore of
considerable interest to the main tea exporting countries. Consumption in
20063 was 109 000 tones. In addition to the substantial legal imports, large
volumes are smuggled into Pakistan., largely via Afghanistan. Tea imports in the
country rose 11 percent during the 2003-04 fiscal year to 116.94 million kg,
amounting to $187.63 million, compared to 105.35 million kg worth $163.14
million during the 2002-03 fiscal year.
Government control does seem likely to continue to decline, giving greater
opportunity for the private sector to react to market demands and compete
for the consumer’s expenditure. This will mean greater opportunity to
actively market tea using all the available marketing tools, including
promotion, product diversification, market segmentation, and searching for
other forms and uses for tea.
SWOT ANALYSIS
Opportunities: Threats:
Brand Acceptance
Premium Quality
Various Packing size’s Volatile Tea Prices
Opportunities: Threats:
Low import duties and taxes Smuggling from other countries
and black markets
Growing population
Unstable Economic Scenario
Ever-growing Tea Market
Unstable Political Conditions
No other Ceylon Tea in the
market
Brand acceptance
COMPETITOR
Competitor
Analysis ANALYSIS:
LYL 7.37% BBS 11.79%
TD 11%
Loose Tea TFM 3%
45%
PD 3.68% A1 3.68%
Mezban
1.47%
Mushroom
8%
KEY:
LYL Lipton Yellow Label
BBS Brook Bond Supreme
TD Tapal Danedar
TFM Tapal Family Mixture
Market Share
Unilever
Other Brands 37%
38%
Unilever
Tapal
Other Brands
Tapal
25%
PD Pearl Dust
MARKET SHARE
The market share of Unilever in Pakistan is around 37% and the major competitor
Tapal has the market share of 25%, other 38% market share is held by other
brands. In Karachi Tapal is a leader with a market share of 60% and
Unilever with 17% only, Unilever teas has strong holding in the province of
Punjab compare to the Tapal who has major holding in Sindh.
Customer
Analysis
CUSTOMER ANALYSIS
DEMOGRAPHICS OF PAKISTAN:
Literacy:
47.1%
These two variables best explain and predict the consumption, income and
durable ownership of any household.
A1 Class:
A majority of the chief earners are employed. Called the eEducated and employed
class of urban Pakistan. Very particular and brand conscious, Penetration of all
entertainment and necessary durable is high. Bank account ownership of the
chief earners and housewives is relatively. Housewives in this class are
reasonably well-educated. All types of Media consumption are high. Income
ranges from Rs. 100,000 to Rs. 500,000.
B Class:
Is This classa class, which exhibits the characteristics of an upper-middle class.
Majority of chief earners have college education i.aree. Ggraduates andwho are
arbusine businessmen or and executives. On an average, there are two earning
members in aone house.hold in each SEC. Iincome ranges is from Rs. 50,000 to
Rs. 100,000.
Target Market
and
Market Segmentation
MARKET SEGMENTATION AND
TARGET
Target Market:
Our target market is males and females age 25 yrs and above of upper & upper
middle class who are non users or brand switchers. In addition to them we
also plan to target Clubs, Hotels, Airlines and Consulates. We believe that our
main market is the customers who are frequent users of tea, hence focusing the
customers who are non users would automatically attract the regular users.
Customer Profile:
These are status oriented, outgoing and working individuals who like to prefer
stylish and quality products and extremely high on taste and are ambitious..
They are professionals or executives who make the decision themselves. They
use tea in morning, day and evening3-5 times a day. The usage rate is very high.
Convenience:
There is a growing segment of consumer that is searching for convenient
products (tea bags for working) that suit their busy life styles. Their fast paced
working and family life implies that consumption moments will involve less
planned, less formal but more frequent and occur in more different locations.
Our customers choose among tea brands based upon quality, convenience,
and to a lesser extent, price. Although consumers may differentiate brands
based on freshness and aroma, to our knowledge few significant competitors
are focusing on these two aspects. The key benefit of freshness and the
perishable nature of tea are being largely overlooked.
Our marketing strategies are designed to appeal to a customer base that falls
within one of the most economically favorable demographic groups in
Pakistan.. We believe our customers tend to be over 25 years and above in age,
well-educated with an average household income of over Rs.40, 000 per
month. Our customers are located in the selected metropolitan areas of
Pakistan.
Segmentation
The Stylo:
They are the people with more resources, emphasize on quality and stylish
looking products. They are adventuresome and like to try new products. Age
normally ranges b/w 20 to 30 years. We are taking convenient packs out hard
boxes and tins for them.
The Established:
These are educated, sophisticated, well off people of age 35 and above and
prefer established and quality brands. They are very conscious about their
tea, oil, and tooth paste and cigarette brands etc. Brand loyalty is the highest
among them. For them tin packs with appealing packing is appropriate in all
variety.
Marketing
Strategy
MARKETING STRATEGY
MARKETING STRATEGY:
Our marketing strategy will accomplish two things: first to make the
customers aware of Majesty’s presence in the market and second to educate
people as to what Majesty has that others don’t. The marketing budget will
not exceed 215% of our gross annual sales.
Appeal to the customers will be done through:
Hoardings and bill boards
Every week we will offer our tea as a ‘tasting’ at different locations. These
locations will be A and B class. Four to five small cups labeled with Majesty
with appropriate cup cakes accompaniments. These plates will allow
customers to try our tea without committing to a full jar. These tasting will be
priced at Rs. 15.
Special Events:
In addition to our weekly tasting, Majesty will offer customers sponsoring
events like MovieCricket Matches, bridal show, and book fairs and painting
exhibition.
Marketing Mix
Product Promotion
Price Packaging
MARKETING MIX
I. Product
II.
Brand name:
The brand name for the tea has been suggested as ‘MAJESTY “’
, which emphasizes on the premium image of the brand.
Tagline:
Our tag line goes as below. It will appear in our print ads, TVCs, Billboards and
Radio.
‘Special Moments, Special
TeaA Brand for the Stars’
UNIQUE Selling proposition:
The USP of Majesty is its ‘aroma and raw pieces’ of tea that will are reserved
for special people to make them feel the achievement of their ambitions and
goals, hence finding themselves amongst the starstheir moments special.
.Positioning STATEMENT::
Majesty will be positioned as a premium tea brand that is for a distinguished
few and refreshes mind and soul.
III. Packaging:
Packing material for tea consists of Master /Outer Carton,
MetallizedMetalized Liner (foil used inside the pack), Aactual package to cover
the tea (inner pack) and Bundlingbundling sheets used in the outer cartons.
Packaging:
The packaging of majesty tea has been very carefully designed keeping in
mind the esthetic value, principles of packaging and preservation of aroma
and taste of the tea.
The tin convenient packs are launched specifically to give our product a
premium brand image, ensuring the consumers of the tea, traditional rich
taste and aroma which are the hallmark of sub-continental tea drinking
heritage. An aluminum foil covers the inside of the packs to further preserve the
freshness and aroma of the tea. On the cover, it would be attractively decorated in
green and golden which would be made easy to carry, giving customers an added
relief for transportation
Tin packs are round-shaped with tightening lid, which can be opened and closed
quite easily. An aluminum foil covers the inside of the tin packs to further preserve
the freshness and aroma of the tea.
Tin packs come in 1 kg and 500 gm packs.
The normal hard card board and soft aluminum foil packs come in different sizes
ranging from 1kg family pack (which only comes in soft pack) to 500 gm pack,
and 200gm pack to 125 gm pack.
100 and 50 tea bags packs will be launched simultaneously. The packing will be
normal boxed shape like all competitive brands, but with distinct color and
brand name of majesty.
We are also planning to launch special edition tin packs of 100 tea bags to grace the special
occasions such as Eid. Besides we will give these packs as our promotional gift to different
organizations.
SKUs:
Packaging Size’se
1 Kkilo
Convenient TIN
500 gmsGrams
125 Grams
Soft Packs 1 kilo
500 gms
200 gms
125 gms
100 Ppieces
Tea Bags
50 Ppieces
IV. Price
V.
VI. PRICE
Pricing Strategy
Considering the fact that the tea is a product whose industry is in the maturity
stage the launch of Majesty would have to be done such that the targets
realize the premium quality of the product. The Target that we have deduced
for ourselves would be met with a market penetration strategy.
What we plan to do is the pricing of different SKU’s with different
margins since the packaging of tin packs are costing high and they are
targeted to the A class in the socio- economic class we will follow the
rapid price skimming strategy.By segmenting the mass we hope that
the price can be controlled. Since the price competition is severe here in
this industry this segmentation would offer a degree of protection.
List price:
The price of various SKUs is given below. The pricing strategy followed is
Product form pricing in which different SKUs will be priced differently but
not proportionately to their costs.
125 gms 64
Tea Bags 100 pieces 150
50 pieces 85
Since we have segmented our product SKUs fror different Social economic class
we have decided with our financial department that we will follow a different
pricing policy for Convenient packs and the tin packages and that fro the teabags
and the soft packs. Although, the raw material and the per kg cost would remain
the same it is the margin that would differ and the cost of packaging and the
kind of promotion that would be conducted too.
Cost-Plus Pricing
This is the approach in which we would add a certain mark-up. The mark-
up that we have decided after the per packet cost calculation and after
doing an analysis of some of the companiescompany’s profit margin is 38-
410 %. The cost that we are going to take in this formula would be the per
unit cost of production (taking in to consideration of the fixed cost and the
variable cost for each product). We would market our convenient packs on
this basis.
DISTRIBUTION
PLANNING (HEAD
OFFICE)
DISTRIBUTORS
S
RETAILERS WHOLE
SEALERS
CUSTORMERS
Motivating the channel members:
We will give 4% margin to the distributors. Other incentives include trade
offers. Over the long term we will offer credit terms that are competitive or
better, both in length and method of payments, such as open accountcredit
account for 660 days or longer. (4/30, n/60)
Evaluating distributors:
The distributor should delivers agreed targets and has excellent market
coverage. The sales will be evaluated over time by measuring ratios of our
sales with competitor sales, matching sales against past performance and
monitoring inventory turnover ratios.
Logistics:
Lead Time:
The Lead time will be three weeks to reach from the Sri Llanka. It will include
the entire process from ordering till the delivery of goods.
The containers and trucks will be used for transportation from the factory to
distributors, wholesalers and retailers.
Packing Material purchased from Suppliers.
The local suppliers of packing material directly deliver the goods to the both
factoriesfactory.
Phase one will include the maximum visibility with the help of media
campaign and BTL activities. The launch of phase I will be of 3 months in
which 60% of the total budget will be spent. The post launch phase will
continue for 9 months in which the remaining 40% of the budget will be spent.
VEHICLESMediums:
The vehicles mediums used will be
Print
Electronic
BTL
Public Relations
Print:
We plan to print the ads in the following news papers and magazines.
Newspapers:
Magazines:
Specific Targeted Monthlies and Quarterlies will be chosen for the
Launch and Post Launch. The will also include a free tea bag to induce trial in
the post launch phase. These ads will be full page colored ones.
Television:
4530 sec TVC TVC will be run on the following channels during the times
submitted in the front.:
Channel Time Cost
AAJ TV 19:15-19:30 Rs 50,000
ARY one 8 pm to 10pm20:15- Rs 3,1540,000 (35,000 x 2 x
world 20:30 45)
Hum TV 18:00-18:15 Rs 30,000
ARY digital 19:45-20:00 Rs 60,000
MasalaCable 10 pm to 12 mid Rs 1,275,000 (425,000 x
TV night20:30-20:45 3)70,000
Zauq Weekly show Rs. 2,000,000
Sponsored for a
Month
Radio:
Early Mmorning Ddrive Ttime Sshows. 2530 sec Radio Spots for an early
morning breakfast Tea on FM 10189 and 91. Costing Rs 180,000 (2,000 x 2 x
45)
Public relations:
The public relationship activities will include
Advertorials and press releases regarding the benefits of tea drinking,
publicity of the upcoming Majesty through press relations and news
releases in which the consumers will be educated about the types of tea,
the characteristics of leaf tea and the tea process in Sri-Lanka.
We also plan to sponsor the any upcoming cricket series in Pakistanblock
buster movie ‘Om Shanti Om’ in Cineplex and Capri Cinema, with tea
break during intermission that will have hi-tea where Majesty will be served
in the mugs printed with the brand name.. Placing the Tea stall at the
stadiums.
Tea launch:
We plan to have a Tea Festival in which we will launch Majesty. The experts
will tell about the quality and characteristics of tea, the strong heritage of Sri-
Lanka, tea drinking methods and brochures will be given telling people how
to prepare tea. There will also be Tea tasters available through which people
can taste our product prepared on spot.
different flavors of Tea that are Oregon, Darjeeling, Cardimom and Green Tea.
Total below the line activities would be summed up with a cost of Rs. 1,000,000
Phase II:
The second phase includes brand building efforts through the following
mechanisms.
Print
Newspapers:
DAWN / Business Recorder and Jang - Quarter Page follow up Ads. Rs
2,250,000
Television
20 15 Sec’s brand based adoption TVC TVCs on the above various
mentioned channels. Costing Rs. 2,000,000.
Radio
15 sec Radio Spots for an early morning breakfast Tea & Evening Tea,
for Rs. 500,000
TEA TROLLEY:
Exclusively Branded Tea Trolleys for Majesty specially made to
serve in Business meetings, Hotel Suites, Clubs, Consulates and
Hi Tea will also be available.
Media Wweightage:
Electronic : 405%
TV 9390%
Radio 710%
Print : 3430%
Newspapers 9660%
Magazines 40%
SHOT 1:
Family Re-union: Student before exam:
The guy comes home from abroad; he is greeted by the family members. His sister
and brothers all encircle him. He appears to be tired then his youngest sister brings
in Majesty. The guy will be shown to be indulged in the aroma and takes a sip and
feels fresh.
The statement appears is ‘Bondage of love’A boy of aged 20-22, would be shown
at the late hours of night and feeling very drowsy but eager to study for exams. His
Mom comes in with a cup of MAJESTY and presents to the boy with
encouragement for more hard work. Next scene the same boy would be flying in
the air with the degree/certificate in hand. Tag line appears “Taste the Success”
SHOT 2:
Campus:Executive before Presentation:
A group of friends will be shown. Some will be chatting, some studying, some will
be teasing each other. The cup of Majesty will be placed near them and they will
be shown having a sip in between the conversation and passing on the cup of tea to
a student who is sitting a little far from them. One of the students from the group
invites him to join and gives him Majesty cup
The statement appears will be ‘Pass on the sweetness’An executive on the chair
feeling so tired and lazy and still finalizing the presentation would appear next. A
colleague comes in with the cup of MAJESTY. Giving the freshest looks, he
completes the presentation and goes in the board room. All top level management
applauds him and he feels proud. Tag Line appears “Pass on the sweetness”
Shot 3:
The Family:
Executive Board:
A young professional female will be shown giving presentation to a foreign
delegation. The delegation seems to appear tired. She hints the secretary who
brings in tea. The delegation has the tea and fresh looks appear on their faces. In
the end the deal is shown to be closed over the cup of Majesty.
The statement appears will be ‘Taste the Success’
Last scene, Wife comes in late from work. A child and husband notice it, goes into
the kitchen, prepares a cup of MAJESTY and presents to the lady. The wife
happily goes to the kitchen and made food for the family. On the dining table,
every one praises her and enjoys the meal. Tag line appears “Indulge the aroma
in life”
SHOT 4:
A couple:
The rain is going on. The husband is sitting idly in front of TV switching
channels. He has expressions of boredom on his face. His wife notices this and
goes to the kitchen where she is shown to prepare Majesty. The aroma of tea
will activate the guy and he is shown to be breathing the aroma. The wife
brings in the tea and they both will be shown to enjoy their cups of tea.
The statement will appear as ‘Indulge in the aroma of Life’
The last tagline will appear as ‘Special moments, special teaA Brand for the
Stars’. In the background the jingle will be running through outthroughout the
ad
We have done a sales forecast of the different SKU’s andon the basis is that of
the research that on average the tea industry has growth rate of 15% . %. We
have estimated a growth of at least 4% in the start and then the percentage
rise would be in an arithmetic progression series.
We wish MAJESTY a long and prosperous
LIFE
140000000
120000000
“Find 100000000
80000000
a Star 60000000
40000000
20000000
0
in you, with MAJESTY”