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Customer Complaint Form

This customer complaint form from the Poseidon Hotel allows guests to provide feedback about their stay. It requests the customer's name and date, asks them to rate their satisfaction with various hotel services and amenities using stars, and provides space to describe the issue. The form also has a section for hotel staff to document any immediate corrective actions taken in response to the complaint.

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Óscar Correia
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2K views1 page

Customer Complaint Form

This customer complaint form from the Poseidon Hotel allows guests to provide feedback about their stay. It requests the customer's name and date, asks them to rate their satisfaction with various hotel services and amenities using stars, and provides space to describe the issue. The form also has a section for hotel staff to document any immediate corrective actions taken in response to the complaint.

Uploaded by

Óscar Correia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CUSTOMER COMPLAINT FORM

Dear valued visitor,


Please, if you are not satisfied from the receiving goods or services of the Poseidon Hotel, do not
hesitate to express your view. Use poseidon@otenet.gr to email this form directly to the top
management of the hotel.

Name of Customer: Date of Complaint:

Nature of Complaint:

Hospitality or behavior of Staff * Promptness *


Cleanliness of Facilities * Quality of Food *
Housekeeping Facilities * Other *

Please give details of Complaint (brief description):

To be filled in by the hotel person / department responsible for corrective action:


Immediate Action Taken:

Name & Signature – Incharge of Dept.


Date:

V1.0 – E 04-3

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