The Indian Hotels Company Limited (IHCL) and its subsidiaries are

collectively known as Taj Hotels Resorts and Palaces and is recognised as

one of Asia's largest and finest hotel company. Incorporated by the founder
of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first
property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol
of Indian hospitality, completed its centenary year in 2003.

Taj Hotels Resorts and Palaces comprises 66 hotels in 42 locations across

India with an additional 16 international hotels in the Maldives, Malaysia,
Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East.

Spanning the length and breadth of the country, gracing important industrial
towns and cities, beaches, hill stations, historical and pilgrim centres and
wildlife destinations, each Taj hotel offers the luxury of service, the apogee
of Indian hospitality, vantage locations, modern amenities and business
facilities.

IHCL operate in the luxury, premium, mid-market and value segments of the
market through the following:

Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for
the world’s most discerning travelers seeking authentic experiences given
that luxury is a way of life to which they are accustomed. Spanning world-
renowned landmarks, modern business hotels, idyllic beach resorts,
authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets
the tradition of hospitality in a refreshingly modern way to create unique
experiences and lifelong memories.

Taj also encompasses a unique set of iconic properties rooted in history and
tradition that deliver truly unforgettable experiences. A collection of
outstanding properties with strong heritage as hotels or palaces which offer
something more than great physical product and exceptional service. This
group is defined by the emotional and unique equity of its iconic properties
that are authentic, non- replicable with great potential to create memories
and stories.

Taj Exotica is our resort and spa brand found in the most exotic and
relaxing locales of the world. The properties are defined by the privacy and
intimacy they provide. The hotels are clearly differentiated by their product
philosophy and service design. They are centered around high end
accommodation, intimacy and an environment that allows its guest
unrivalled comfort and privacy. They are defined by a sensibility of intimate
design and by their varied and eclectic culinary experiences, impeccable
service and authentic Indian Spa sanctuaries.

Taj Safaris are wildlife lodges that allow travelers to experience the
unparalleled beauty of the Indian jungle amidst luxurious surroundings.
They offer India’s first and only wildlife luxury lodge circuit. Taj Safaris
provide guests with the ultimate, interpretive, wild life experience based on a
proven sustainable ecotourism model.

Vivanta by Taj Hotels & Resorts span options for the work-hard-play-hard
traveller across metropolitan cities, other commercially important centres as
well as some of the best-loved vacation spots.

Stylish & sophisticated, Vivanta by Taj delivers premium hotel experiences

with imagination, energy & efficiency. It's the flavour of contemporary
luxury, laced with cool informality and the charming Taj hospitality. Created
for the cosmopolitan global traveller and bon vivant, Vivanta by Taj Hotels
& Resorts create experiences that will amuse, invigorate & inspire you.

Vivanta revels in a spirit that presents the normal with an unexpected twist.
Experiences which make you pause & appreciate the hidden beauty in life! It
challenges your expectations of a hotel and unfolds multiple layers of
delight. Innovative cuisine concepts, the smart use of technology & the
challenge to constantly engage, energize and relax you all add up to make
Vivanta by Taj the new signature in hospitality.

The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a

pan-India network of hotels and resorts that offers business and leisure
travelers a hotel designed, keeping the modern nomad in mind. At the
Gateway Hotel, we believe in keeping things simple. This is why, our hotels
are divided into 7 simple zones- Stay, Hangout, Meet, Work, Workout,
Unwind and Explore.

As travel often means more hassle than harmony, more stress than
satisfaction, modern travelers are looking for smarter choices. Driven by our
passion for perfection, we welcome our customers to a refreshingly
enjoyable and hassle-free experience, anytime, everywhere. Offering the
highest consistency in quality, service and style we set new standards and
take the unwanted surprises out of traveling. Our warm welcomes make our
guests feel at home, away from home and our crisp and courteous service
empowers them to get more done with greater effectiveness and control.
And through our unrivalled network we provide service that is effortless,
simple, never overwhelming, always warm.

Ginger (economy hotels) is IHCL’s revolutionary concept in hospitality for

the value segment. Intelligently designed facilities, consistency and
affordability are hallmarks of this brand targeted at travelers who value
simplicity and self-service.

International:
Taj Hotels Resorts and Palaces is committed to replicate its domestic
success onto international shores with plans to build an international
network of luxury hotels, which will provide an exemplary product-service
combination and in the process create a global brand. The current
international portfolio includes luxury resorts in the Indian Ocean, business
and resort destinations in the Middle East and Africa, serviced apartments in
the UK, the first hotel in Australia and three a top-end luxury hotels in the
US.

Throughout the Company’s expansion, its mandate has been twofold: to

infuse a sense of Indian heritage and culture within each diverse property,
while also anticipating the needs and desires of the sophisticated traveller.
Over the years, the Taj has won international acclaim for its quality hotels
and its excellence in business facilities, services, cuisine and interiors.

The Taj strengthened its presence in the Indian Ocean rim with the Exotica
Brand. The Taj Exotica was evolved as part of Taj Hotels Resorts and
Palaces intent to position it as a brand that is clearly differentiated by its
product philosophy and service design. The Taj Exotica Resort and Spa, in
Maldives is centered on high-end accommodation, intimacy and an
environment that allows its guest’s unrivalled comfort and privacy.
Taj Hotels further expanded its global footprint by securing management
contracts at Palm Island, Jumeirah in Dubai, Saraya Islands in Ras Al
Khaimah, Aldar Group in Abu Dhabi, UAE Langkawi in Malaysia and
Thimpu in Bhutan. The most significant additions to the portfolio have been
The Pierre, the iconic landmark hotel on New York's Fifth Avenue, Taj
Boston and Blue, Sydney.

The presence of Taj Hotels Resorts and Palaces internationally has been
developed through a network of Taj regional sales and PR offices in the
United Kingdom, France, Germany, Italy, Dubai, Singapore, Australia,
Japan, Russia and the United States of America.

Facilities provided by taj

At the Taj Hotels Resorts and Palaces luxurious living and fine dining find
common ground. Whether it is introducing exotic world cuisines to India or
taking authentic Indian fare to the world, the Taj Hotels Resorts and Palaces
is renowned for the eclectic culinary experiences it brings to its guests.
Through a vast repertoire of award-winning restaurants, legendary recipes
from royal kitchens and celebrated food festivals, the Taj has pioneered
innovation in fine dining across the world.

Taj Hotels also promise a whole new experience of tranquility and total
‘wellness’, through Jiva Spas a unique concept, which brings together the
wisdom and heritage of the Asian and Indian Philosophy of Wellness and
Well-being. Rooted in ancient Indian healing knowledge, Jiva Spas derive
inspiration and spirit from the holistic concept of living. There is a rich
basket of fresh and unique experiences under the Jiva Spa umbrella of
offering, Yoga and Meditation, mastered and disseminated by accomplished
practitioners, authentic Ayurveda, and unique Taj signature treatments.
Royal traditions of wellness in service experiences, holistic treatments
involving body therapies, enlivening and meaningful rituals and ceremonies
and unique natural products blended by hand, come together to offer a truly
calming experience.

IHCL operates Taj Air, a luxury private jet operation with state-of-the-art
Falcon 2000 aircrafts designed by Dassault Aviation, France; and Taj
Yachts, two 3-bedroom luxury yachts which can be used by guests in
Mumbai and Kochi, in Kerala.

IHCL also operates Taj Sats Air Catering Ltd., the largest airline catering
service in South Asia, as a joint venture with Singapore Airport Terminal
Services, a subsidiary of Singapore Airlines.

Additionally, it operates the Indian Institute of Hotel Management,

Aurangabad since 1993. The institute offers a three-year diploma, designed
with the help of international faculty and has affiliations with several
American and European programmes.
CORPORATE SUSTAINABILITY
AND SOCIAL RESPONSBILITY
Taj Hotels have always believed in society and environment being integral
stakeholders in their business along with their shareholders, customers,
vendors and others. Over the last decade, the movement towards
ecologically sound tourism has gained urgency and importance across the
globe and they have recognized that responsible practices in vogue are as
diverse as the geographies.

They promote corporate citizenship through their strategic public-private

partnerships which encourage building livelihoods of less-advantaged youth
and women. The causes they promote include reducing malnutrition,
promoting indigenous artisans and craftsmen and enhancing employability
of identified target groups by sharing their core competencies as a leading
hospitality company. They encourage training and development of
differently abled youth.

They have the unique scope and opportunity to develop raw potential into a
skilled workforce that is immediately employable by various players in the
industry. A majority of thier community projects are focused around
extending their key strengths in food production, kitchen management,
housekeeping, customer service and spas to promote economic
empowerment of candidates from vulnerable socio-economic backgrounds.
They are fully committed to the cause of building a sustainable environment
by reducing the impact of their daily operations on the environment and
improving operational efficiencies, resource conservation, reuse and
recycling of key resources.

Their seventh Corporate Sustainability Report was submitted to the United

Nations Global Compact society in August, 2010. The United Nations
Global Compact is a strategic policy initiative for businesses that are
committed to aligning their operations and strategies with ten universally
accepted principles in the areas of human rights, labor, safety & security,
environment and anti-corruption. This Corporate Sustainability report also
serves as their GRI (Global Reporting Initiative) as well as Triple Bottom
Line report. The report focuses on identified priorities at IHCL and responds
to key stakeholder needs.

EARTH
In an endeavour to reinstate its vision and efforts to boost sustainable
tourism, Taj Hotels Resorts and Palaces presented EARTH (Environment
Awareness & Renewal at Taj Hotels). Implementing schemes such as the
Gangroti Glacier Clean-Up Expedition, as well as designated Earth rooms,
which minimise environmental impact, Taj is one of Asia’s largest group of
hotels to commit to energy conservation and environmental management.
EARTH has received certification from Green Globe, the only worldwide
environmental certification program for travel and tourism.