STANDING OPERATING PROCEDURES

(SOPs)

NATIONAL DISASTER MANAGEMENT

AUTHORITY

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 FOREWORD
1. It is imperative for any outfit to devise / streamline drills and procedures for ensuring efficient functioning. This
becomes even more significant for NDMA in view of its assigned mandate, to acquit its obligations successfully by
streamlining procedures / drills for efficient office management. Whereas, detailed official instructions/rules already
exist, formulation of relevant Standing Operating Procedures is required to compile all such relevant rules /
instructions as ready-reckoner to facilitate consultation by all concerned.

2. As NDMA is entrusted with the mandate of saving lives and property, and to provide relief to people in distress in
the event of a natural / man-made disaster, all NDMA officials are expected to exhibit a high standard of
professional excellence during routine office functioning which shall enable them to meet the challenges in any
disaster situation.

3. Standing Operating Procedures (SOPs), separately for major routine aspects of NDMA have been prepared and
compiled after due consultations. These SOPs come into effect forthwith. All officials of NDMA are required to
acquaint themselves well with these SOPs in order to ensure their implementation in letter and spirit. These SOPs
are by no means exhaustive and may be viewed as a first step in streamlining various drills / procedures and shall be
reviewed as and when deemed appropriate.

Islamabad Sd/ xx xx xx
09 August 2008 Lieutenant General (Retired)
(Farooq Ahmad Khan)
Chairman, NDMA

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 CONTENTS

Serial SOP Page Number

1. Procedures During Disasters and Setting-Up of EOCs 1

2. Use of Mechanical Transport 6

3. Mailing System (non-digital mail) 10

4. Nomination for Training Courses / Workshops 15

5. Handing / Taking 17

6. Leave 18

7. Media Coverage 21

8. Provision of Medical Facilities 23

9. Office Security 25

10. Over Time / DA Claims 27

11. Hiring of Accommodation 30

12. Stock Taking 32

13. Demand, Receipt and Issue Procedure 34

14. Procurement / Receipt of Equipment / Stores (Petty Purchases) 36

15. Police Verification Proforma (for enrolment in NDMA) 39

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 PROCEDURES DURING DISASTERS AND
SETTING-UP OF EMERGENCY OPERATIONS CENTRES (EOCs)
1. General. Pakistan is vulnerable to disaster risks from a range of hazards including avalanches, cyclones,
storms, droughts, earthquakes, epidemics, floods, glacial lake outbursts (GLOF), landslides, pest attacks,
river erosion and tsunami. Human induced hazards that threaten the country include transport, industrial, oil
spills, urban and forest fires, civil conflicts and internal displacements of communities due to multiple
factors.

2. A reactive emergency response approach has remained the predominant way of dealing with disasters in
Pakistan till now. Henceforth, to manage complete spectrum of disasters, on the onset of a situation that
might turn into a disaster, NDMA will monitor the situation with a view to forewarning the affected areas
about the impending disaster so as to ensure timely remedial measures and minimize effects of the disaster.
Procedures to be followed (during such situations) by NDMA have been discussed in the subsequent
paragraphs.

3. Aim. Aim of this SOP is to streamline procedures to be followed by NDMA in the event of / occurrence of
a situation, which might turn in to a disaster, with a view to minimizing its effects and ensure timely
remedial measures by all concerned.

4. Preparatory / Monitoring Stage

a. On occurrence of a situation (that might turn into disaster), Emergency Operations Centres
(EOCs) at National, Provincial (Concerned Province) and District levels (Concerned District)
under the supervision of NDMA and respective PDMA(s) / DDMA(s) will start functioning round
the clock. (Setting-up of EOCs/Operations Room at National level has been discussed separately).
b. The EOCs will be responsible for coordination and management of relief operations in affected
areas.
c. The EOCs will also be responsible to coordinate relief activities with Civil Defence, Armed
Forces, NCMC, Fire Services, Police, Ambulance Services, Red Crescent, Edhi Foundation and
other related agencies/NGOs in their area of responsibility.
d. NDMA (EOC) will maintain close liaison with concerned federal department (s) e.g. FFC etc and
concerned EOCs.
e. National and concerned Provincial EOC will issue warnings to l communities at risk through
media / federal/provincial/ local authorities. Following will be included in these warnings:-
(1) Information to communities about precautionary measures to be taken to prevent loss of
life and property from the impending hazard.
(2) Inform the public about the risks / hazards associated with the impending disaster.
(3) Inform the public about actions being taken by authorities to save lives and property.
(4) Advise public about actions to be taken during the emergency period; e.g. evacuation
from vulnerable areas, establishment of camps and health care arrangements.
(5) Arrangements to meet needs of affected people to make sure that all groups of people
affected by the disaster receive appropriate aid, without any discrimination.
(f) EOCs will ensure that concerned departments initiate requisite precautionary measures to
minimize effects of the disaster.
(g) First meeting of NDMA “Core Group” will be held immediately (with in first four hours) on
occurrence of a situation (that might turn into disaster). Composition of the Core Group is given
below:-
(1) NDMA Staff
(2) Representatives of following departments/agencies:-
(a) Ministry of Foreign Affairs
(b) Ministry of Interior
(c) Ministry of Health

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 (d) Federal Flood Commission
(e) NCMC
(f) ERC
(g) Joint Staff Headquarters
(h) Representative of the three Services
(i) Meteorological Department
(j) NLC
(k) NHA & FWO
(l) WAPDA
(m) Utility Stores Corporation
(n) Pak Red Crescent
(o) Selected INGOs & NGO‟s
h. Core group shall meet (once / twice a day) under the chairmanship of Chairman NDMA.
i. Core group meetings shall discuss following issues:-
(1) Daily situation by NDMA representatives including affects of disaster / current situation.
(2) Update on situation / relief effort by each member.
(3) Coordination required between various agencies.
(4) Implementation status of previous decisions.
(5) Decisions required / future contingency in view prevailing situation.

5. Follow-up Stage
a. After initial actions have been coordinated and initiated by various agencies / departments, and the
effects of disaster have been contained / subsided / controlled, the follow-up stage will commence.
b. During this stage, respective EOCs will not be manned round the clock. It will be manned during
routine office timings through Operations Wing of NDMA and respective officers in concerned
PDMA/DDMA.
c. During this stage, decisions on all actions in progress related to the particular disaster will be made
by NDMA, respective PDMA and accordingly the case will be monitored / supervised till its
completion.

6. Setting–up Operations Room / EOC

a. Setting-up of NDMA‟s Operations Room / EOC shall be the responsibility of Operations Wing of
NDMA (comprising Military and Civil Section). This Operations Room will be activated on
arising of situations (impending disaster) as discussed in Para 4 ante.
b. In addition to Core Group, the main branches in the Operations Room/EOC during a disaster
situation will be operations, services, resources, infrastructure, health care, logistics,
communication and information management. Each branch will have specific tasks to perform
with a branch officer of the rank of BPS -18/19. (In case of shortage of officers/staff, other
departments of Government will be requested to provide officers/staff for EOC).
c. The Chairman NDMA will spell out the priorities and policy guidelines, while coordination of
services of various departments and agencies including national and international aid agencies,
and central government agencies will be done by NDMA Staff.
d. The EOC in its expanded form will continue to operate as long as the need for emergency relief
operations continues till the long-term plans for rehabilitation are finalised.
e. Round the clock contact/coordination will be maintained with following departments / agencies
(through their own representative in the Core Group) :-
(1) Ministry of Foreign Affairs
(2) Ministry of Interior
(3) Ministry of Health
(4) Federal Flood Commission
(5) NCMC
(6) ERC
(7) Joint Staff Headquarters

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 (8) Representative of the three Services
(9) Meteorological Department
(10) NLC
(11) NHA & FWO
(12) WAPDA
(13 Utility Stores Corporation
(14) Pak Red Crescent
(15) INGOs & NGO‟s

f. Operations Room shall have following fixtures in addition to the furniture items (Maintenance of
all IT equipments shall be the responsibility of IT Section):-
(1) Computer (Desktop and Laptop) - Two each
(2) Multi Media - One
(3) Maps - As required
(4) TV with Cable connection - One
(5) Plasma Screen - One
(6) Telephone - Two (1x civil and
1x military)
(7) Fax Machine - Two
(8) Internet connection - One
(9) Satellite Phone - One
(10) Telephone directory - One
(11) Public Address Equipment - One
(12) Computer white board - One
(13) Water Dispenser - One

c. A designated individual from Operations Wing shall be responsible for maintenance / cleanliness
of operations room.

d. Operations room shall not be used as a TV room or entertainment room.

e. All entries into Operation Room shall be endorsed into a register. This register shall be checked by
the concerned director weekly.

f. No smoking / eating (meals) shall be allowed in the operations room. However, tea/ snacks may
be served.

g. “Out of Bounds for All Except on Duty” shall be prominently displayed on all entries to
operations room.

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 MECHANICAL TRANSPORT

1. General. This SOP is based on the NDMA Rules - 2007 ( Part – V ) in order to chalk out duties of various
appointments of Mechanical Transport ( MT ) of NDMA and fix responsibilities besides giving guidelines for use of
NDMA transport.

2. Aim. To delineate the duties of various appointments of MT of NDMA for its efficient functioning.

3. Duties. Duties of various appointments are appended:-

a. Assistant Director ( Transport ) /MTO. He shall work under Director (Admin) for matters
pertaining to MT and overall responsible for the efficient functioning and maintenance of
complete fleet of NDMA. He will ensure following through his staff:-
(1) Keep 100% vehicles road worthy all the times.
(2) Carryout physical inspection of all the vehicles and their record on monthly basis.
(3) Ensure periodic maintenance of all the vehicles is carried out regularly.
(4) Exercise complete check over the movement / use of all the vehicles and Corporate /
Fleet Cards for official vehicles only, use of vehicles for private purpose and on
payment as per the rules and report any misuse / abnormal incident (if any) to the
Director ( Admin ) / Member ( Admin ).
(5) In case of minor / major / fatal accident he will promptly take actions as per following
check list and simultaneously report the same to Director ( Admin ) / Member (Admin )
and monitor the follow up action etc:-
(a) Immediately inform Traffic Police about the accident.
(b) Take the injured to the nearest hospital (with the assistance of Traffic Police).
(c) Promptly report the matter to superiors / department on fastest available means.
(6) Promptly report damage, theft or accident of vehicles (if any) to the Director ( Admin ) /
Member ( Admin ) followed by the procedural formalities of repair / initiation of claim
of Insured Vehicles etc thereafter.
(7) Administration of the drivers on various vehicles as per their qualification and
experience.
(8) Will ensure the discipline / welfare of all the drivers and control their leave and maintain
leave record.
(9) Any other MT related job assigned to him by the Director (Admin)/Member Admin.
b. Superintendent (Transport). He will assist Assistant Director (Transport) /MTO and perform
the following duties:-
(1) Will be responsible to Assistant Director (Transport) / MTO for the complete
documentation of all the vehicles held on the pool of NDMA.
(2) Will act as Key Holder of all the vehicles held on charge.
(3) Will keep the Corporate Cards and Individual Fuel Cards under his custody and issue
it to authorized officers / drivers on the orders of the Assistant Director ( Transport ) /
MTO and ensure its timely retrieval and maintain proper record of its use.
(4) Will maintain the Registration documents, Movement
Registers, Log Books etc, ensure necessary endorsements in Log books and ensure their safe custody.
(5) In case of accident / damage of the Insured Vehicle, promptly process the claim for the
repair / replacement of the damaged vehicle with the concerned Insurance Company.
(6) Preparation and maintenance of record of all Work Orders.
(7) Will receipt all the bills from the authorized company dealers and expedite the processing
of their timely payment etc.
(8) Will be responsible for the maintenance and production of all audit related documents
and other procedural formalities of the MT.
(9) Any other documentary job of the MT assigned to him by the
Assistant Director ( Transport ) / MTO.

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c. Garage In charge. Senior most driver will act as Garage In charge. He will assist the Assistant
Director (Transport) / MTO and be responsible for cleanliness of all the vehicles and their
maintenance in general and perform the following tasks:-
(1) Will ensure proper cleanliness, upkeep and maintenance of all the vehicles through
respective drivers.
(2) Will assist the MT superintendent in his duties of receipt, issue, drawl / storage of spare
parts and POL etc.
(3) Will ensure completion of all documents, their updating and verification by the Assistant
Director (Transport) /MTO on monthly basis.
(4) Will ensure punctuality of all drivers while on duty, their proper dress on all occasions
and observance of the rules and instructions laid down for use of official vehicles,
generally and specifically from time to time.
(5) Will ensure maintenance of strict discipline of the garage staff.
(6) Any other practical job of the MT assigned to him by the Assistant Director (Transport) /
MTO.
d. Assistant Garage In charge. He will be responsible to the Garage In Charge for the maintenance
and upkeep of all registers on the use of official vehicles. He will ensue following:-
(1) Preparation and submission of daily mileage return (of the previous working day ) by
1000 hours to the Assistant Director (Transport ) /MTO.
(2) Submission of all official correspondence through proper channel.
(3) Receipt / drawl, issue and storage/replacement of spare parts, POL and maintenance of
record for proper utilization.
(4) Any other practical job of the MT assigned to him by his superior.
(5) Will perform the duties of Garage In charge in his absence.
e. Drivers. Every driver ( including officers ) will be solely responsible for his vehicle and report all
major / minor problems to the MT In charge on daily basis:-
(1) Under no circumstances any family member of the officer is allowed to drive official
vehicle.
(2) Will be responsible for the proper upkeep of the vehicle under his responsibility.
(3) Will drive carefully.
(4) Will ensure timely repair of the vehicle.
(5) Will ensure road worthiness of the vehicle all the times.
(6) Will take all other reasonable precautions against accidents / damage and will promptly
report any abnormal happening promptly in the chain.
(7) Will maintain and possess a valid driving license.
(8) Will ensure observance of driving / traffic regulations and speed limits laid down for
different areas.
(9) He will inspect following on daily basis:-
(a) Correct electrolyte / distilled water level in the battery.
(b) Maintenance of correct tyre pressure.
(c) Maintenance of required level of engine, transmission oil and radiator coolant
level.
(d) Proper functioning of all the gauges / controls and lights etc.
(10) In case of major / minor accident he will promptly take following actions:-
(a) Evacuation of injured to the nearest hospital.
(b) Passage of the same to Assistant Director ( Transport ) / MT Superintendent /
Garage In charge through mobile / fastest available mean.
(c) Filling up and submission of the Accident Form.
(d) Lodging of FIR in the concerned Police Station.
(11) Any other practical job of the MT assigned to him by the superior.

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 MAILING SYSTEM (NON-DIGITAL MAIL)
1. General. A huge quantum of mail, pertaining to various issues / matters, is received in NDMA. Keeping in view
the quantum of mail, a need has been felt to formulate Mail SOP for NDMA. In the subsequent paragraphs contours
of the Mail SOP have been outlined for efficient mail handling at the NDMA.

2. These instructions / SOPs are valid only for the non digital mails. For digital mails procedures will be
finalized by IT Department of NDMA.

3. Aim. Aim of this SOP is to streamline Mailing System of NDMA (non digital mail only) with a view to enhance
efficiency of routine office work.

4. Reception of Mail (INCOMING MAIL)

a. All mail addressed to NDMA shall be received in the CR section NDMA.
b. CR section and each branch of NDMA shall maintain an INCOMING MAIL REGISTER. This
register shall contain record of all such mail as may be received by NDMA. Format of
INCOMING MAIL REGISTER is given below:-

INCOMING MAIL REGISTER

Serial Originator Letter No & Received by with Remarks (Branch/

Date Date Department
Marked)

c. CR section will make an entry of the received mail on INCOMING MAIL REGISTER and will
then dispatch the mail to the concerned branch/ department of NDMA or it will be collected at
0800 hours (daily) and an entry to this effect will be made into an INCOMING MAIL REGISTER
by the concerned Branch/Department as well.
d. The mail will be circulated (in a INCOMING MAIL FOLDER of concerned Branch) within the
concerned branch / department through junior officers to senior officers and if required will be put
up to Chairman for information / decision by 1100 hours and 1400 hours on daily basis.
e. The mail will be retrieved from the folder by 1500 hours (the latest) whether seen by all the
officers or not.
f. After retrieval, incoming mail will be filed into its (Head Folder) as per their heads. Any mail due
for action will not be filed rather it will be kept in a folder (Pending Folder). Once the action has
been taken then the mail will accordingly be filed into its (Head Folder). Earnest efforts will be
made to process the cases on daily basis and shall not be kept pending for following day unless
absolutely necessary.
g. Mail which has not been seen by Chairman or concerned officer due to an unavoidable reason will
be kept into a separate folder (Delayed Circulation) for seeing by the concerned officer. Once the
concerned officer has seen the mail, it will be filed as per the procedure mentioned above.
h. Incoming Fax. For all incoming Faxes, procedure explained at para 4a-g above will be
implemented. In case the Faxed Incoming Mail necessitates immediate response / action then it
will be forwarded in a separate folder (Immediate Folder) to concerned
Officer/Branch/Department.

5. Despatch of Mail (OUTGOING MAIL)

a. CR section and each branch of NDMA shall maintain an OUTGOINIG MAIL REGISTER. This
register shall contain record of all such mail as may be dispatched by NDMA. Format of
OUTGOINIG MAIL REGISTER is given below:-

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 OUTGOING MAIL REGISTER

Serial Letter No & Date Addressed Despatched Remarks (Mean of

to on Despatch by DR, by
Normal Mail or Regd &
TCS etc)

b. All mail required to be despatched from NDMA shall be received in the CR section of NDMA by
the concerned Branch/Department (duly enveloped, addressed, and postage stamped) by 1500
hours the latest on daily basis.
c. CR section will make an entry of the outgoing mail on OUTGOINIG MAIL REGISTER and will
then despatch the mail to the concerned addressee.
d. An office copy of the outgoing mail will be kept and filed into its (Head Folder) as per its head by
the concerned Branch/Department.
e. Office Copy of Outgoing mail which necessitates response from other departments will be kept in
a folder (Tagged Folder) for a maximum period of 30 days, after which an entry to this effect will
be made into a register (Pending Cases Register) and the mail will be filed into its respective
folder and reminder shall be issued.
f. Outgoing Fax. For all outgoing Faxes, procedure explained at para 5a-e above will be
implemented. Remark (FAXED) will be entered on the office copy and OUTGOING MAIL
REGISTER.

6. Filing System. Each Branch / Department of NDMA will ensure following with regards to filing system:-
a. At the start of each year new files shall be opened, each having a separate file no relevant to the
subject it deals with.
b. All files shall have an index sheet pasted on the left hand leaf of the file. All letters in the file shall
be first entered into the index sheet. Format of the index sheet is given below:-

INDEX SHEET

Ser Letter No & date From Subject Pages Signature

c. Index sheets shall be signed by an officer not below BPS 17 at least once a month.
d. All files shall be kept under lock and key in a cabinet and the cabinet should contain a list of the
files that it contains.

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 e. Any Ledgers / Registers that are being used should have a certificate of page no in the beginning
duly signed by an officer. Format is given below:-
Certified that register contains _____ pages from page 1 to ______ and each page bears
my initials.
Station: Islamabad Signatures
Dated:______

f. All pages in the Ledger/Register shall be page numbered and initialed by an officer.
g. All letters in the files must be page numbered on the top right corner of the page and circled.
h. All letters that need to be linked will be marked Future Reference (FR) or Previous Reference
(PR) followed by the desired letter‟s / page no that was written as per above.
PF/FR

PR FR

m. All UDCs/ LDCs should know how to link the files.

7. Classified Mail
a. All classified mail shall be handled by an officer not below BPS 17.
b. It shall be kept under lock and key and record will be kept in a separate register.
c. All entries in classified documents shall be done by concerned officer himself.
d. Inter office movement of classified mail shall be done by the officer himself.
e. Classified mail shall be kept / maintained in separate Red Coloured File covers duly marked
classified.
f. Index sheet (Appendix-II) of classified files shall be signed by concerned directors once a month.
g. Classified mail shall not be routed through e-mail.

8. Responsibilities
a. Grade 19 Officer of Concerned Branch/Department. Will be overall responsible to supervise
that mailing SOP is being adhered to.
b. Grade 18/17 Officer of Concerned Branch/Department. Will personally check that SOP is
implemented. In the absence of the Clerk, will maintain various folders.
c. Clerk. Will be responsible to register all incoming/outgoing and faxed mail into their respective
registers and keep office copy into its respective Head Folders.
d. Runner. Will be responsible for despatch / bringing of routine mail.

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 NOMINATION FOR TRAINING COURSES / WORKSHOPS
General
1. Disaster Management is an extremely difficult undertaking. Each disaster poses its own problems and challenges
and there can be no set plans to deal with every disaster. The approach and strategy to deal with disasters is really
decided when it happens. However, best practices and effective strategies, based on past experiences and requisite
training, assist in efficient handling of disasters. These SOPs will provide guidelines / assistance to select / nominate
suitable NDMA staff to attend various courses and workshops.

Aim
2. The SOPs are intended to lay down certain standard procedures to be followed for selection of individuals to
attend workshops and courses related to disaster management.

Procedures
3. Courses
a. Nomination for courses will be made on the receipt of information from EAD / other agencies.
b. Nomination for courses (including reserve) will be processed through the Training / HR Wing
based on the suitability of officer for that particular course and put up on a minute sheet for the
approval of the Chairman.
c. The individual selected / placed reserve for course will be informed of the nomination well in
time.
d. It will be ensured during selection process that individuals likely to be selected have no official
commitment / pending assignments during the duration of the course or the officer concerned will
ensure completion of such assignments before proceeding on course. Otherwise, the concerned
officer must inform his superior officer about any pending tasks which could create problems in
his absence.
e. Individual selected for foreign course will ensure timely completion of formalities including
processing of passport, visa, ticketing, medical, etc.
f. Individual selected for course will ensure that he is equipped with all necessary material including
précis, booklets, assignments, presentations etc.
g. Efforts will be made for providing equal opportunities to all officers to attend courses.
h. The individual will submit post course report within a week after his arrival.
j. The record of individuals attending courses will be maintained by Training / HR Wing as per
following specimen:-

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 COURSE RECORD REGISTER

Name_________________ Designation:__________________

Ser Course Name Course attended at Duration Remarks

(Country/City) From To

k. On the termination of course abroad, if an individual intends to avail leave he must process it, well
before leaving for course.

4. Workshops
a. Upon receipt of invitation for a workshop, the case for the nomination will be processed by
Training / HR Wing for the approval of the Chairman.
b. Prior to attending the workshop, the individual will brief Chairman on the agenda and preparation
made.
c. The individual selected for attending workshop will prepare himself including preparation of
presentation / paper on the agenda / subject of workshop.
d. On return, debriefing / post workshop report will be prepared with a week.

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 HANDING / TAKING OVER OF CHARGE
1. General. This SOP is being formulated in order to streamline the handing / taking over procedure of charge of
NDMA so as to ensure that smooth transition is affected. Procedure for handing / taking over of charge of NDMA
is appended.

2. Aim. To lay down the procedure for smooth handing / taking over of charge by NDMA officers.

3. Procedures. On posting in/out of an official, there is a requirement of handing / taking over of charge of an
appointment. Following standard procedures shall be adopted/ observed:-

a. Each office holder shall prepare following list and keep it updated:-
(1) A list of tasks / duties basing upon the duties assigned to him by the department.
(2) A list of all the equipment / files on his / her charge.

b. Procedure to be followed is as under:-

(1) The individual coming in and going out shall have a minimum overlapping time
of seven days for handing / taking over proceedings.
(2) Handing / taking over shall be based upon the lists mentioned at para 3a ante.
(3) On completion of all formalities concerning handing / taking over, a certificate to this
effect shall be signed by both individuals duly counter signed by the respective director.
Format of Handing/ Taking over certificate is given below:-

HANDING/ TAKING OVER CERTIFICATE

We the undersigned have handed / taken over the charge of _____________. All the
relevant documents / equipment / stores have been physically checked by me and found
correct as per the ledger / record and there is nothing deficient / outstanding to report.

HANDED OVER BY TAKEN OVER BY COUNTERSINGED

Station: Islamabad

Date________________

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 LEAVE

1. General. Leave is earned by a Government servant by the period of duty only. The leave can not be claimed as a
matter of right. In the exigencies of public service a competent authority has every right to refuse or revoke the leave
of any kind. The leave shall be governed by the Revised Leave Rules-1980 for the civil officials and Army Leave
Rules for army personnel on secondment / deputation to NDMA. This SOP is being formulated in order to
streamline the leave processing procedure in NDMA.

2. Aim. To lay down the procedure for smooth processing / availing of leave by all persons of NDMA.

3. Procedures. The applicant shall discuss his problem / purpose of leave with concerned superior officer and get
verbal approval of leave and its duration from him. Leave of absence concerning Deputy Directors, Directors, all co-
opted members and Senior Members shall be controlled by the Chairman NDMA. In his absence, Senior Member
(Planning) shall control leave of absence for these officers. For all other officers / Staff, concerned Director/Deputy
Director shall control leave of absence. Following procedure shall be adhered to:-
a. A Leave Plan (less emergency leave or leave on medical ground) shall be submitted by all the
officials at the start of each year indicating expected or suggested dates of leave to be availed by
them.
b. Request on the leave register shall be initiated at least 4 days prior to proceeding on leave.
However, in case of emergency it is not required.
c. Emergency means death of parents, in-laws, brothers, sisters, sons and daughters or any other
incident of such grave nature or sudden illness.
d. It should be ensured by head of the department that sufficient staff remains available for smooth
functioning of day to day work.
e. A Leave Record Register shall be maintained in each wing of NDMA. Format of leave record
register is as given below:-

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 LEAVE RECORD REGISTER

Name:__________________ Home Address___________________________

Mobile No. ______________ Home Telephone No.______________________

Serial Type of Leave Leave Duration Signature

From To DD Dir Head of Deptt Chairman

f. Leave request will be initiated on Leave Request Register in the chain of command and will be
sanctioned as per para 3 above.
g. Anyone having a pending task should inform his superior about that while applying for the leave.
h. Current mobile and land line telephone number will be written by the applicant on the Leave
Record Register.
i. Official going on leave will ensure that all assigned tasks have been accomplished by him and
nothing is pending. In case it is unavoidable, he must brief his colleague / counter part about the
pending issues before proceeding on leave.
o. Concerned department / Staff Officer will prepare proper Leave Certificate and hand it over to
the applicant as per the leave sanctioned by the head of the department / Chairman.
p. It shall be the responsibility of the applicant to inform his superior officer about any pending tasks
which could create problem in his absence.
q. Anyone proceeding on leave shall be allowed to leave the office after the prescribed office
timings. Those desirous of leaving earlier should mention it while applying for the leave.
r. The applicant will not proceed on leave without obtaining Leave Certificate. Format of the Leave
Certificate is given below:-

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 LEAVE CERTIFICATE
Certified that Mr/Ms___________________ of NDMA is granted leave of absence
from_______________________ to ____________________. His home/ leave address is
as under:-
Village/House No_________________ Street___________________
Mohallah:_______________________ Tehsil:__________________
District__________________________ Telephone Contact_________

Station: Islamabad Signature

Dated:_______ 2007

4. Leave of Army Personnel Seconded to NDMA. Army personnel seconded to NDMA are entitled leave as
admissible under military rules vide JSI – 4 / 85 and JSI – 21 / 86 (copy attached Annexes B and C respectively).

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 MEDIA COVERAGE
1. General. Deputy Director Media (PRO) shall be responsible for handling all affairs related to the media
ensuring that proper media coverage is planned for all the important events of NDMA. In doing so he / she
shall follow the guidelines appended below.

2. Guidelines
b. Information shall be disseminated by DD Media, to press on “NEED TO KNOW BASIS”.
c. DD media shall always have a very close liaison with the Press Information Department of the
govt.
d. A directory of telephone/cell/fax no of all important print and electronic media agencies /
personnel shall be made and kept available.
e. DD media will ensure that main news (related to disasters) of following news papers/channels are
made available on line daily:
(1) The News
(2) Dawn
(3) Express
(4) The Nation
(5) Daily Times
(6) BBC
(7) CNN
f. Pre Disaster Activities. Will ensure that NDMA‟s policies / instructions on disaster mitigation and
preparedness are properly publicized in media especially prior to expected disaster like pre flood
season warnings etc.
g. Will ensure all measures to cover any disaster within shortest possible time after its occurrence.
h. Will be responsible for preparation and issuance of press releases duly vetted by the Chairman /
Senior Member.
i. Will be responsible for making required arrangements with regard to conduct of Press
Conferences / briefings.
j. Will provide adequate and ample media coverage to all major events conducted by NDMA, like
workshops, seminars etc.
k. During a Disaster, it shall be ensured that daily updates are provided to media duly vetted by the
Chairman / Senior Member, latest by 1700 hours.
l. For all official domestic visits (subject to the approval of Chairman with regards to TA/DA of
Camera Man and APP Reporter) media team shall accompany the Chairman with requisite
equipment. Team shall comprise following:-
(1) DD Media
(2) Camera man – Still / Movie Camera
(3) APP - Reporter
m. Will keep close watch on all news being published or aired regarding NDMA and its activities to
guard against publication/airing of any detrimental news. Any such news shall promptly be
responded to after thorough discussion and approval of Chairman.
n. All NDMA related news (audio, video and clippings) shall be cataloged and kept separately for
reference.
o. TV set with cable connection shall be made available in the office of PRO so that he may keep
himself abreast with latest news/ updates.

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 PROVISION OF MEDICAL FACILITIES
1. General. This SOP is being formulated in order to streamline the provision of medical facilities to NDMA
employees so as to ensure that it is being availed as per the authorization by all. Procedure for availing medical
facilities in NDMA is appended.

2. Aim. To lay down the procedure for provision of medical facilities to NDMA employees.

3. Procedures. The following procedure shall be adhered to:-

a. Out Door Treatment. The employee shall opt for any of the following:-
(1) OPD Treatment. Medical allowance of 15% of their basic pay subject to minimum of Rs
1200/- per month.
(2) Reimbursement of Claim. In case the employee foregoes the option of para 3a(1) ante,
he shall be able to reclaim reimbursement upto a maximum of three months basic salary
in a year.
c. In Door Treatment. All employees of NDMA are entitled for reimbursement of charges for
themselves or any member of their family for accommodation charges as per NDMA Rules-
2007.
d. All employees shall visit the hospitals, druggists and laboratories etc on the panel of the Authority.
e. All employees can get Out station medical treatment if it is not available in the town with the
approval of Authority.
f. All employees can get medical treatment from any hospital / clinic in case of emergency
(subject to approval by the superior officer of the concerned department).
g. All employees are entitled reimbursement of Ambulance charges if actually used.
h. All employees shall undergo Annual medical check up in an authorized hospital, at the expense of
the Authority.

4. Medical Treatment to Army Personnel Seconded to NDMA. Army personnel seconded to NDMA are also
entitled medical treatment in military hospitals vide JSI – 4 / 85 and JSI – 21 / 86 (copy attached Annexes A and B
respectively).

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 OFFICE SECURITY

PM Secretariat‟s security staff is responsible for the overall security of the Secretariat and the offices therein. Prime
responsibility of office security lies with the officer concerned (i.e. office holder). In this regard all officers of
NDMA shall depute a clerk, who should be responsible to open the concerned office at 0730 hours daily (less
official holidays) and supervise the cleaning. The same clerk (or any other deputed clerk) shall be responsible to get
the office locked under his supervision in the evening / closing time of offices. With in NDMA following points
shall be ensured to strengthen the office security of our departments:-
a. Chief Security Officer (CSO) of NDMA shall be appointed by the Chairman through a special
office order. Overall responsibility of the security of the offices / individuals shall rest with him.
He will ensure security within the department, as deemed appropriate by him. He shall be
directly answerable to the Chairman for all matters concerning the security of NDMA, its staff
and assets.
b. Security orders shall be written and displayed in all the offices of NDMA. These orders shall be
updated regularly as and when required but at least once in a year.
c. No guest shall be allowed in the offices except with prior permission of the CSO / Head of
respective branches.
e. Contractors shall not be entertained / permitted in the offices of any official below BPS 17. They
shall be brought to the place specified by the CSO and shall be met at a designated place.
f. Details pertaining to entry passes shall be filled in a separate register by the concerned office and
will be put up to the CSO on monthly basis.
g. All entry passes will be signed by an officer not below BPS 17.
h. All offices shall be locked once the officials break off at the end of the day. It shall be the
personal responsibility of the respective office holders.
j. No office shall be opened for anyone after it has been locked except by the approval of the
officer concerned or anyone superior to him.
k. It shall be ensured by the concerned office holder that no files are placed on the tables
once he / she leaves the office and that all electronic devices including computers are
switched off.
l. All computers must be protected by the pass words which should be changed frequently. Pass
words shall not be shared.
m. All office holders shall be responsible to ensure that all electrical and gas (if available)
equipment / appliances are switched off before leaving the office.
n. Where deemed appropriate, the sign “OUT OF BOUND FOR ALL EXCEPT ON DUTY” shall
be displayed.

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 OVER TIME / DA CLAIMS
General
1. This SOP is being formulated in order to streamline the over time (OT) / DA claims processing procedure of
NDMA so as to ensure that it is availed by all concerned as per their entitlement. Procedure for claiming /
processing of over time / DA claims in NDMA is appended.

Aim
2. To lay down the procedure for smooth processing / availing of Over Time / DA claims of NDMA.

Procedures
3. Drivers / Clerks
a. The drivers / clerks employed in various Government institutions are allowed Over Time
Allowance/ Late Sitting Charges (respectively) in addition to their regular pay as and when their
services are utilized after the prescribed office timings. It‟s a welfare measure aimed at providing
relief to the drivers / clerks who normally remain committed during off hours/days. Whereas OT is
allowed to provide relief to the individuals, Daily Allowance (DA) is meant to cater for the needs
of an individual when he is away from his station of employment on a bonafide govt duty to cater
for his daily maintenance.
b. Drivers employed in the Prime Minister's Secretariat are authorized to draw Over Time / DA
Claim @ Rs 15 / hour for Over Time till maximum Rs 90 / day (to be revised as and when revised
by Finance Division) and DA at commensurating rate to respective BPS. In case of out station
duty, the individuals can claim either DA or OT. The procedures explained in the succeeding
paragraphs will be adopted for claiming OT / DA.
c. Entitlement
(1) Clerks are entitled late sitting charges on the rates as given below vide Fin. U.O. No. F.
1(4) r. 3/93-1139/07(Vol-I), dated 6th March 2007 ( Copy attached at Annex “A”):-
(a) BPS 1-9 at the rate of Rs 50/- per day and Rs 55/- on closed holidays.
(b) BPS 9-16 at the rate of Rs 60/- per day and Rs 65/- on closed holidays.
(2) OT. Any driver whose services are hired after the prescribed office timings; provided he
performs that duty for minimum 2 hours. The amount of such payment shall not exceed
the amount of OT for 6 hours / day.
(3) DA. Any driver who accompanies an officer on duty to some other station and stays over
night are entitled DA.

4. Calculation of Timings
a. Drivers. The timings of actual duty will be used for the claiming of OT. However, in case the
duty requires drawing of vehicle from the vehicle parking area and going to officer‟s
residence/any place of duty, after duty hours/on holidays, to cater for the time spent in drawing
and depositing the vehicle, one additional hour may be added in the actual time.
b. Clerks. Actual duration of duty after office hours will be counted subject to minimum
duration of duty is 2 hours or more.

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5. The claim will only be paid to the driver if it has been verified by the concerned officer on the prescribed
performa (Specimen is given below).

Name of Employee____________Month_________ Vehicle No:_________________

Date Time Hours Amount Signature of Officer Concerned

6. Others. TA / DA Rules of Govt of Pakistan issued vide Finance Division O. M. No. 29 (1) Rev.1/72, dated 20-
12-1972 as amended from time to time by the Govt, will be applicable for claiming of TA / DA with following
amendments:-
a. Rates of Daily Allowance. Daily allowance shall be admissible at the rates as may be prescribed
by NDMA from time to time.

b. Ceiling for Accommodation

(1) An NDMA employee can claim actual room rent charges subject to a maximum of five
times the amount of DA, on production of proper receipt.
(2) The privilege of drawing 50% of actual room rent over and above the ceiling will be
admissible to the officers of BPS-20 or equivalent and above.

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 HIRING OF ACCOMMODATION
1. General. As per government policy, a married individual is entitled to hire lodging in case government
accommodation is not available. These SOPs are intended to lay down the standard procedure to be followed for
hiring of accommodation by the individuals of National Disaster Management Authority (NDMA).

2. Aim. The aim of the SOP is to streamline the hiring procedure of private accommodation by the employees of
National Disaster Management Authority.

3. Procedures
a. An individual may locate a private house of his entitlement for hiring as per prescribed scales of
covered area and specifications.
b. A privately owned accommodation shall be hired with effect from the date of occupation given in
permission letter. A house or flat shall be hired at the rates assessed by the assessment committee
or the rental ceiling of the individual or the demand of the owner which ever is less. The
difference between the rent fixed by the government and the demand of owner shall be paid by the
individual direct to the owner and NDMA shall not be a party to this transaction.
c. The house located for the purpose of hiring should preferably be in closer proximity of office.
d. The assessment of rent of accommodation hired will be carried out by an Assessment Committee
constituted by the Chairman NDMA.
e. The Assessment Committee after complete assessment shall submit its recommendations to
Chairman for approval as per following format:-

NATIONAL DISASTER MANAGEMENT AUTHORITY

ISLAMABAD
Assessment Report

1. Address
2. To be hired for(Name)
3. Designation/Grade
4. Owner‟s Name & Address
5. Rent Demanded
6. Rent Negotiated

Detail of Accommodation

1. Covered Area in Sq. ft.

2. Bed Rooms
3. Attached Bath Rooms
4. Drawing cum Dinning
5. Lounge
6. Kitchen
7. Verandah(Front/Back)
8. Garage/Car Porch

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 Detail of Amenities

1. Ceiling Fans
2. Gas Burner
3. Water Motor
4. Source Of water
5. Geyser
6. Call Bell

Date of inspection: ______________

Member ______________ Member________________

_________________
Chairman

f. The lease period of a hired house shall ordinarily be for three years which may be extended by the
competent authority with the consent of the owner and allottee.
g. An allottee of a hired house shall, three months before the expiry of the period of lease, either
persuade the owner for its renewal and produce his consent or shall himself find another house or
flat for hiring.
h. If an individual owns a house or flat or his spouse or dependent children own a house, he may be
allowed to reside in such a house or flat.
j. Where an individual is allowed to hire a house owned by him or his spouse or dependent children,
the house rent payable to him shall be restricted to maximum rent of the class or his entitlement or
the assessed or computed rent which ever is less.

STOCK TAKING
Background
1. Stocktaking is a mean by which all the members of an organization remain updated of stock positions of stores/
equipment held. It assists various store holders to keep the records updated and enhance the number of items on
required basis. Keeping above in view, these SOPs are intended to lay down the standard procedure to be followed
for stocktaking of stores/ equipment/ furniture etc belonging to National Disaster Management Authority, Prime
Minister‟s Secretariat Islamabad.

Aim
2. The aim of the SOPs is to streamline the accounting system of the public stores, equipment and material and curb
the mismanagement of the public property.

Procedures
3. Ledger Accounting
a. Separate ledgers will be maintained for the National Disaster Management Authority by Admin
Section (Store Keeper) for the items purchased from the market through tenders or normal
procedures as laid down in the National Disaster Management Authority‟s procurement rules on
the authority of the vendors‟ invoices/ bills :-
(1) IT Equipment.
(2) Vehicles.
(3) Stationery.
(4) Furniture.

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 (5) Miscellaneous Items, if required.

b. All ledgers will be maintained on proper ledger register. These ledgers will be opened to
inspection/ audit at any time by the designated inspecting officers and audit authorities.
4. Stock Taking
a. Complete stocktaking of all stores and equipment will be carried out once a year on the directions
of Chairman, National Disaster Management Authority by an officer deputed by him for the
purpose. Stocktaking may be continuous or spread over twelve months provided each item is
verified at least once a year.
b. The officer designated to carryout stocktaking will be assisted by two members (1x Assistant and
1x Steno-typist).
c. A red line will be drawn across the ledger sheet immediately below the last entry if the counting
and stock balance agrees with the ledger balance; but leaving one line blank if the two balances do
not agree to allow for the adjustment to be made above the red line.
d. The stocktaking figures will be entered below the stocktaking red line in the “balance” column.
The “Counted”, Weighed”, „Measured”, as applicable will be used to indicate that the stores have
been physically checked. The date of stocktaking will also be entered in the ledger. The officer
taking stock will initial the entry.
e. In addition to recording the result of stocktaking in the ledger, a separate record, which will be
produced for audit whenever required, will be maintained separately as under:-
(1) Items found discrepant.
(2) List of items accounted for.
f. Surpluses, if any, will be brought to account by Certified Receipt Vouchers and deficiencies
written off charge by means of loss statement.
g. During stocktaking, the purchased items shown on the ledger will be verified and checked against
the quantity counted.
h. On completion of the stocktaking, a certificate will be rendered by the officer carrying out the
stocktaking as per following specimen.

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 STOCKTAKING CERTIFICATE

Certified that I, the undersigned have carried out stocktaking of ______________________________of National
Disaster Management Authority and found that all stores / equipments are complete as per the ledger entries and
found no discrepancies. There is nothing to report.

(Signature of the Officer with Designation)

(Signature of the Member-1)

(Signature of the Member-2)

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 DEMAND, RECEIPT AND ISSUE PROCEDURE

1. Demand
a. A consolidated demand of items of normal official use shall be put up quarterly. However, any
item required urgently or specifically asked for may be demanded on requirement basis.
b. A consolidated list of all items (stationery, electronics etc) shall be forwarded to DD- III by each
department on following pattern by 10 of Dec, Mar, June and Sep of each year:-
Demand of (Name of Department) for the Months of_____________

Serial Item (Exact Nomenclature) Quantity Demanded Approximate Cost

c. DDO shall compile the demand in consultation with the store keeper and shall put up a
consolidated demand to the designated officer as per following format:-
Consolidate Demand of Items for the ___ Quarter of Year _________

Serial Item (Exact Demand of Held To be Approximate

Nomenclature) Departments in Purchased Cost
Store

d. After approval by competent authority demand shall be placed with the authorized dealer/
contractor.
e. Anything not covered in the above demand may be asked for as per following format (Such
demand shall always be signed by an officer not below BS-17):-

Extra Ordinary Demand

Name of Department: _______________

Serial Item (Exact Quantity Held in Approximate Reason

Nomenclature) Demanded Store Cost for
or Not Demand

f. Extra ordinary demands of item held in store shall be issued forthwith; else the demand shall be
processed for approval of the competent authority as and when received by DDO.

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2. Receipt from Contractors
a. A board of officers (1x BS 18 (President), 1x BS-17 from each department and DDO (members))
shall be responsible to receive the demanded items from the contractor “ENSURING ITS
QUALITY “.
b. All received items, found quality wise clear, shall be taken on ledger charge by the store man.
c. Any items objected upon shall be returned to the contractor, for necessary replacement.
d. On acceptance of complete demand from the contractor, an NOC shall be signed by the board.
Payment shall only be made after the NOC has been obtained.

3. Issue Procedure
a. All issues shall be made by the store keeper to the requisitioning department/ branch on proper
issue voucher signed by the DDO.
b. 4x copies of issue voucher shall be made. One each for ledger and file and two for demanding
department.
c. The receiving department shall endorse RV number on the received copy of the voucher and will
return 1x copy to DDO/ store keeper for record.
d. All items issued on voucher shall be written off the ledger charge on authority of the issue voucher
by the DDO.

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 PROCUREMENT / RECEIPT OF EQUIPMENT / STORES
(PETTY PURCHASES, i.e. LESS THAN RS. 300,000)

1. General. This SOP is being formulated in order to streamline the procedure of procurement/ receipt of
equipment / stores of NDMA (petty purchases) so as to ensure smooth and efficient processing. Procedure to be
followed in NDMA is appended.

2. Aim. To lay down the procedure for smooth processing of procurement / receipt of equipment / stores of

NDMA.
3. Procedures. Following procedure shall be adhered to:-
a. All the branches of NDMA will submit their demand of items of normal official use which are
required by them on quarterly basis to Deputy Director (Admin).
b. Deputy Director ( Admin ) will make a consolidated list of all the items which are required to be
procured and get it approved from Senior Member / Chairman.
c. Tender will be floated in at least two renowned newspapers, by the Deputy Director ( Admin ).
d. Deputy Director ( Admin ) will get a Procurement Committee Board detailed by the Senior
Member / Chairman which shall be headed by a director.
e. All the bids received shall be opened in presence of the Procurement Board.
f. Procurement Board shall make a comparative statement of all the bids and short list lowest three
bidders for provision of samples / proto types.
g. Procurement Board shall examine the features of the samples / proto type as per the claim of the
OEM and validate their viability as per the requirements of NDMA.
h. After examination, Procurement Board will apprise Senior Member / Chairman and get their
approval for making final contract with the supplier.
j. On receipt of equipment / stores, Procurement Board shall re – examine complete stock and ensure
that it is as per the samples / proto types.
k. A master ledger will be maintained by the Deputy Director ( Admin ) which shall contain the
requisite information about all the items which have been procured. The format of the ledger is
given below:-

LEDGER FORMAT

Year B/F Bill No. of Price Total Issue Name Balance Signature
No Article &
& Firm
Date

l. All departments of NDMA shall also maintain one such ledger for their record.
m. All items received in NDMA shall be taken on ledger charge.
n. Any item that is issued to any user / entity shall be issued through an Issue Voucher (IV).
The format is given below:-

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 RECEIPT, ISSUE AND EXPENSE VOUCHER

Issue Voucher No.________ Receipt Voucher No_______________

Department______________ Department______________________
Station__________________ Station__________________________
Date____________________ Date____________________________

Ser Ledger Page Items A/U Quantity

“Certified that above items have been taken on ledger charge/ charged off from ledger charge on
the authority of this IV/RV”.

ISSUED BY RECEIVED BY

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o. An entry to the effect of issue shall be made in the master ledger.
p. All entries in the ledger shall be made in blue pen. Lead pencil entries shall not be made.
q. All vouchers (Issue or Receipt) shall bear an IV number and an RV number.
r. IV number shall be given by the issuer and the RV no shall be entered by the recipient.
s. No of Copies to be made of the IV. One for the issuer‟s record and two per recipient. The
recipient shall keep one copy of IV duly signed by the issuer and will return the second copy after
endorsing his/ her signatures and RV number. For example, in one issue voucher 3 x tables were
issued to three different departments of NDMA then total seven copies of IV shall be
prepared; one for the issuer‟s record and other six will be sent to recipients (two each). The
recipient shall keep one signed copy with him and will return the other duly signed and RV
numbered.
t. The format of IV number shall be IV/page number of the master ledger/item number on the page /
date of issue.
u. The format of RV number shall be RV/page number of the ledger on which entry is made /
item number of the item / date of receipt.
v. In the event of damage or loss, inquiry will be conducted as per relevant rules.
w. The approval of competent authority will be invariably obtained before damaged / lost items are
charged off.
x. All items will be kept in the departments store under a designated storekeeper. The store will
be kept locked at all times except when required.

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 POLICE VERIFICATION PROFORMA
(For Enrolment in Government Service)
Personal Information
Name __________________________ Son of_______________________________________________
Caste__________________________ Religion/ Sect _________________________________________
Present Home address: _______________________________________________________________
Permanent Home address: Village _______________________ Post Office ___ __________________
Police Station __________________ Tehsil ___________________ District _______________________

General Report
1. Gen reputation: _______________________________________________________________
2. Habits/activities during leisure time: _______________________________________________
3. Living within means: ___________________________________________________________
4. Indebtedness (from neighbours/colleagues): _________________________________________
5. Religious / Sectarian affiliation: __________________________________________________
6. Use/addiction of drugs/drinks: ____________________________________________________
7. Interest/involvement in business: __________________________________________________
8. Loose talker/bragger: ___________________________________________________________
9. Sources of income:_____________________________________________________________
10. Any other point concerning security: _______________________________________________
11. Comments by interviewing officer on suitability of the individual:________________________
________________________________________________________________
12. Recommendation:
Recommended / Not Recommended

Date: ________ 2008 Stamp & Signature of Interviewing Officer ____________

13. Report by the Concerned Police Station / SHO

a. Character________________ b. Dependants _______________________________
c. Domicile_________________ d. Security related information___________________
e. Whether migratee or otherwise____________________________________________
f. Criminal record________________________________________________________
g. Suitability for employment in government department_________________________

Date: ________ 2008 Stamp & Signature of SHO ____________

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