A Study On Customer Perception of Himalayan Motorcycle of Royal Enfield After Relaunch
A Study On Customer Perception of Himalayan Motorcycle of Royal Enfield After Relaunch
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(Damodaran, 2018). The CEO of Royal                 wheelers in Rayalaseema region cities like
Enfield India is Siddhartha Lal. Royal              Tirupati, Anantapur, Kadapa and Karnool.
Enfield is the most trusted bike for more           Likewise, the study intends to look at the
than 6 decades. Government of India                 influence    of     regions        on    consumer's
ordered    800        350cc   bullet     models.    perception on their preference, attitude,
Illustrious Enfield one of the predominant          decision making and satisfaction. The
brand and most offering bike in India and           finding uncovers that the perception of
outside India (USA, Europe, Australia et            consumers     towards        the    two     wheeler
cetera). Regal Enfield cruisers had been            purchase decision differ widely. The
sold in India from 1949. In 1955, the Indian        researcher finds that "region" effect is an in
government hunt down a sensible bicycle             substantial factor in two wheeler users'
for its police and outfitted compel, for use        evaluation (Ferrando et al., 2000). Other
viewing the country's edge (Davis, 2017).           factors such as promotional schemes,
To the degree the cruiser mark goes, be that        Performance,         utilitarian        advantages,
as it may, without a doubt Royal Enfield is         personal factors and value added benefits
the brand to cross three centuries, and up          were perceived by consumers in four cities
'til now going, with unending era. Item             as more essential than regions. The finding
extend has augmented and the client has             that the impression of shoppers towards the
created.                                            bike buy choice contrast broadly. The
Need for the Study                                  analyst finds that "area" impact is an in
The main significance of the study is to            generous figure bike clients' assessment.
understand      the     consumer       perception   Different variables, for example, special
attributes towards Himalayan motorcycle.            plans, Performance, utilitarian advantages,
To understand the area             covered by       individual elements and esteem included
Himalayan motorcycle and also to find out           were seen by purchasers in four urban areas
the new demand for the motorcycle after             as more than locales. Harvinder Singh et al.
the relaunch. To know the customer                  (2016) analysed showcasing choices taken
satisfaction towards the motorcycle after           by Royal Enfield Motors Ltd for its
the relaunch.                                       mainstream         cruiser     mark         Enfield.
Literature Review                                   Beginning from the beginning of the brand
Koti, Delli Kumar.; Prasad, P. Balaji (2016)        and the organization, this case thinks the
analysed         consumers         'awareness,      phase when it confronted the predicament
preferences and purchase decision of two            of whether to shutdown, auction or restore
the     business    (Savitz,     2013).   The    3. To know about the consumer awareness
circumstance was the result of negative          about the promotional strategy adopted by
ecological strengths and improper systems        Royal Enfield for Himalayan Motorcycle.
received by the organization. This venture       4. To find out the current and future
takes   note   of   how    the    organization   demand for the Himalayan motorcycle after
developed its showcasing blend to restore        the relaunch.
the brand.                                       Research Methodology
Royal Enfield Himalayan Motorcycle was           Descriptive research design is used for the
given     promotion     and      advertisement   study. Using this research design researcher
importance than other bikes. When the bike       can know more about the problem being
was launched, the customers had to go            studied and new idea can be generated.
through problems and was recalled and            Structured Questionnaire has been used and
relaunched again with the corrections            discussed personally with the respondents
(Rosen, 2002). After relaunch, the sales are     to get their response. The secondary data
not up to the expectations. So this study        sources are referred from books, website
tries to aim the customer perception             etc. A sample size of 100 has been chosen
towards the bike after relaunch.                 for the study. The sampling done from
Scope of the Research                            Potential       customers,    students    and
This study looks at consists of consumer’s       professionals using convenient sampling.
reaction and recognition to Himalayan            The questionnaire was framed based on the
motorbike, of Royal Enfield. The effects         objective of the project. This questionnaire
are restrained by way of the sample size         was distributed to the owners of owners of
100 numbers and therefore the opinion of         the Royal Enfield and Potential customer of
simplest selected customers is considered.       Royal Enfield for the data collection. Data
especially this take a look at has restricted    was collected from the students and
scope simplest interior Bangalore.               professionals      were      analyzed    using
Objectives                                       Percentage Analysis and chi square.
1. To find out the brand awareness of            Data Analysis and Interpretation
different models of Royal Enfield.               Records inference can be described as “the
2. To know consumer perception attributes        application of the statistical processes to
towards Himalayan Motorcycle.                    analyze specific discovered or assumed
                                                 facts from a specific study”. Inference is
                                                 the system with the aid of which that means
We can clearly know that majority of the          majority of the respondent own Royal
respondents top of mind bike is Royal             Enfield Classic 350.
Enfield Classic (52)                              Main Purpose of Using the Bike
Sources of Awareness of Royal Enfield             Out of 100 respondents 66 use bike for long
Models                                            drive, 33 respondents use it for city rides,
Out of 100 respondents we can get to know         29 respondent use bike for touring, 28
that product awareness for royal Enfield          respondents for office rides       and 33
bikes are by news paper is 6, 3 of the            respondents use for college.It can be
respondent know Royal Enfield bikes               inferred that majority of respondent use
through face book, magazine is 6 , friends        bike for long drives.
and relatives is 70, and product knowledge        Attributes of a Bike Which Respondents
from other sources is 18.                         are Looking For
It   is   inferred   that   majority   of   the   From the above date it is analyzed that 48
respondents are of the products of Royal          of respondents strongly agree, 38 agree, 10
Enfield through friends and relatives.            neither agree nor disagree, 3 disagree and 1
Respondents Who Own a Royal Enfield               strongly disagree that they look for in a
Bike                                              bike while purchasing.51 of respondent
From the above data it can be analyzed that       strongly agree, 32 agree, 12 neither agree
out of 100 respondents 41 of the respondent       nor disagree, 3 disagree, and 2 strongly
own Royal Enfield bike and 59 don’t own           disagree that they look out for mileage
bike. Majority of the respondent don’t own        while        purchasing       a        bike.
any of the Royal Enfield Bike.                    69 of the respondent strongly agree, 26
Model of Bullet the Respondents Owning            agree, 4 neither agree nor disagree and 1
From the above data it is understood that         strongly disagree that comfort is what they
9.15 of respondent are owning bullet 350,         look for while buying a bike. 59 of the
3.6 of the respondents are owning bullet          respondents strongly agree, 28 agree, 11
500, 9.1 of the respondent are owning             neither nor disagree, 1 disagree and 1
Electra, none are owning Electra x and            strongly disagree that they look for pick up
classic 500, 12.7 are owning thunderbird          while buying of bike. 48 of the respondents
350, 38.2 of the respondent are owning            strongly agree, 36 agree, 15 neither nor
classic 350, 3.6 of the respondents classic       disagree, 0 disagree and 1 strongly disagree
chrome, desert storm, continental GT, and         that they look for appeal while buying of a
Himalayan respectively. It is inferred that       bike. The respondents look out for comfort
in first place, second are pick up and third    majority of respondents have mixed or
is mileage and fourth is price and appeal.      neutral    feeling      towards     Himalayan
Frequency of Respondents Going for a            Motorcycle.
Long Trip                                       Perception of Features With Respect to
From the above data it can be analyzed that     Himalayan Motorcycle:
8 of the respondent go for long drive           From the above data it can be analyzed that
weekly once, 22 of respondents go monthly       16 of the respondents say excellent, 41
once, 14 respondents go monthly twice on        good, 37 say average, 5 say below average
long trips, 26 of respondents go on 2           and 1 are not satisfied with the ignition of
months once long trip, 17 of respondents go     Himalayan          Motorcycle.23     of    the
on long trip 6 months once, 6 respondents       respondents say excellent, 37 good, 35 say
go yearly once, and 7 respondents don’t go      average, 4 say below average and 1 are not
on any long trip on bikes. It can be inferred   satisfied with the pickup of Himalayan
that majority of the respondents go 2           Motorcycle. 21 of the respondents say
months once on long trips.                      excellent, 39 good, 31 say average, 8 say
Consumer Awareness on Himalayan                 below average and 1 are not satisfied with
Motor Cycle.                                    the breaking of Himalayan Motorcycle.9 of
From the above data we can find out that        the respondents say excellent, 36 good, 43
85% of the respondents are aware of             say average, 9 say below average and 3 are
Himalayan       motorcycle      and     15%     not satisfied with the fuel efficiency of
respondents are not aware of Himalayan          Himalayan          Motorcycle.27     of    the
Motorcycle.                                     respondents say excellent, 35 good, 29 say
Inferred that majority of the respondents       average, 6 say below average and 6 are not
are aware of Himalayan Motorcycle.              satisfied with the appeal of Himalayan
Satisfaction of Royal Enfield Himalayan         Motorcycle.
Motorcycle and Expectations                     From the above data majority for the
From the data it can be analyzed that 7 of      respondents have good perception towards
the respondents fully satisfied perception,     Himalayan motorcycle.
18 have satisfied perception, 35 have           Number of Respondents Who Have
neutral     perception,   22     dissatisfied   Taken a Test Ride of Royal Enfield of
perception and 18 have fully dissatisfied       Himalayan Bike in Any Showroom.
perception towards Himalayan Motorcycle.        From the above data we can see that only
From the above data it can be inferred that     43 of the respondents have taken a test ride
majority of the respondents feel maybe the     above data that majority feel that high
club initiation helps in buying of Royal       maintenance is the barrier in purchasing
Enfield Himalayan.                             Himalayan bike
From above data it is clearly shown that 81    Most Required Feature/ Opinion While
of the respondents have visited Royal          Purchase            of          a          Bike
Enfield showroom where 19 respondents          From the above data it can be analyzed that
have not visited From the above analysis it    52 respondents have ranked 1, 28 have
can be inferred that majority of the           ranked 2, 10 have ranked 3 and 6 ranked 4
respondents have visited Royal Enfield         for price as most required feature while
showroom .From the above data 17               purchasing                a                bike.
respondents were fully satisfied , 23          From the above data it can be analyzed that
satisfied, 36 neutral, 15 dissatisfied and 9   29respondents have ranked 1, 42 have
fully Dissatisfied towards sales executive     ranked 2, 15 have ranked 3 and 9 ranked 4
regarding Himalayan Bike. It can be            for style and power as most required
inferred that majority of the respondents      feature       while        purchasing         a
were neither satisfied nor dissatisfied or     bike.32respondents have ranked 1, 17 have
neutral with the sales executive regarding     ranked 2, 49 have ranked 3 and 9 ranked 4
Himalayan bike.                                for fuel efficiency as most required feature
From the above data it can be analyzed that    while purchasing a bike. 20respondents
60of    the   respondents   have   watched     have ranked 1, 20 have ranked 2, 8 have
Himalayan ad over internet and 40 of the       ranked 3 and 45 ranked 4 for resale value
respondents have not seen. It can be           as most required feature while purchasing a
inferred that majority respondents have        bike. It can also be inferred that majority of
watched the Himalayan ads.                     the respondents have ranked price as 1st,
Major     Barriers    While    Purchasing      style and power as 2nd, fuel efficiency as
Himalayan Bike                                 3rd, and resale value as 4th.
From the above data it can be found that,      Limitations of the Study
25 respondents feel low mileage, 36            This research is limited to only 2 wheeler
respondents feel poor promotions, 66           industry in India. This research is limited to
respondents feel high maintenance and 42       only Bangalore region, hence the result
respondents feel high price is the main        cannot be adapted to other places. Sample
barrier in not buying Royal Enfield            size is restricted to only100. Findings are
Himalayan Bike.It can be inferred from the     based on sample survey. Finding is
completely      based      on       convenience    endorsing the bike and giving good offers.
sampling.      The      data      executed    by   Television advertisement helps in creating
respondents could conceivably be genuine.          brand awareness about the product better
However the sum total of what conceivable          than any other source.
has been made to gather the data as                Conclusion
legitimately   as     could     reasonably    be   Royal Enfield is a automobile company that
expected.                                          deals in manufacturing of motorcycles.
Suggestions and Recommendations                    Apart from manufacturing motorcycles
Majority of the respondents are below              Royal Enfield is presently doing good in
average annual income, reducing of the             Indian two wheeler sector. The users of
price of Royal Enfield bikes will help in          royal Enfield is increasing day by day. , the
attract new customers, as majority of the          Himalayan      progress     toward     becoming
customers don’t own any Royal Enfield              adulated for its compelling suspension and
bike. Marketing communication should               rough terrain potential, even as some
focus on satisfying the need of comfort and        protest wind up plainly coordinated to the
pick up in Himalayan Motorcycle. The               outstandingly low power yield of the
company should work on creating a good             motor.
awareness of the Himalayan Motorcycle,             Most of the respondents are aware of Royal
like, increasing in sales promotion. As the        Enfield    Classic.       Perception    towards
respondent     have     neutral     feeling   of   Himalayan Motorcycle of the respondents
Himalayan motorcycle, the company needs            is good. Most of the respondents are least
to focus on what the customer needs or             interesting in buying Himalayan Bike.
what the customer is looking for in a bike.        Reasons are high Maintenance Cost and
Club initiation makes the respondent buy           High Price of Himalayan Motorcycle. The
the bike, there should be frequent events          royal enfield the advertisement has to be
happening so to increase the sales. The            still   more   stronger      to   promote   the
major barrier for buying Himalayan bike is         Himalayan motorcycle to the people.
high maintenance cost, the company should          Acknowledgement
look over to reduce maintenance cost. As           The satiation and euphoria that accompany
majority of the respondent even after being        the successful completion of this research
aware of Himalayan Motorcycle are least            would be incomplete without the mention
interested in buying the bike, the company         of the people who made it possible. We
has to work on good promotional ideas like         thank the research team of Accendere
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  History of Great Britain and Ireland Published in 1981. Economic History Review, 581-
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2. Damodaran, H. (2018). India's new capitalists: caste, business, and industry in a modern
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3. Davis, M. (2017). Buda's Wagon: a brief history of the car bomb. Verso Books.
4. Ferrando, J., Plaséncia, A., Orós, M., Borrell, C., & Kraus, J. F. (2000). Impact of a helmet
  law on two wheel motor vehicle crash mortality in a southern European urban area. Injury
  prevention, 6(3), 184-188.
5. Koti, D. K., & Prasad, P. B. (2016). A study on consumer perception of the purchase
  decision towards two wheelers-with special reference to Rayalaseema region in Andhra
  Pradesh. Clear International Journal of Research in Commerce & Management, 7(9).
6. Prashar, Sanjeev & Singh, Harvinder & Kiran Gude, Kranthi & Uddin Shaik, Saif. (2013).
  Royal Enfield motorcycles: reviving the brand. Emerald Emerging Markets Case Studies.
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7. Rosen, P. (2002). Framing production: Technology, culture, and change in the British
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8. Savitz, A. (2013). The triple bottom line: how today's best-run companies are achieving
  economic, social and environmental success-and how you can too. John Wiley & Sons.
                                       occupation
                50
                40
                30       42
                20                                         31
                10               6       11       1
                 0
                                                                     Respodents
                                Married
                                 16%
                                                              Unmarried
                                                                84%
                                                   Sources MagazineNews3%paper
                                          Others                  6%
                                           18%
                                      Facebook
                                         3%
                                                                Friends and
                                                                 relatives
                                                                    70%
                                                                        Yes
                                                                        41%
                                                     No
                                                    59%
                                                          69
                                                                                    59
                                 51
    48                                                                                                              48
         38                                                                                                              36
                                      32
                                                               26                        28
                                                                                                                              15
              10                           12                                                 11
                   3                            3    2              4
                       1                                                 0    1                    1       1                        0   1
                            Consumer Awareness of
                             Himalayan Motorcycle
                                      No
                                     15%
                                                Yes
                                                85%
                                       Motorcycle
                                40
                                20
                                 0
                                      Fully Satisfie Neutral Dissatisf Fully
                                    satisfied  d               ied    dissatisf
                                                                         ied
                  No. of Respondent     7     18       35       22        18
 Figure 13 Pie Chart showing how many respondents have taken a test ride of Royal
                     Enfield of Himalayan bike in any showroom
                                                Yes
                                        No
                                                43%
                                       57%
                                  No
                                 33%
                                                Yes
                                                67%
                                                                  Yes
                                      Club Member                 10%
                                                  No
                                                 90%
                      Repondent willingness to be
                           member of Club
                               80
                               60
                               40
                               20
                                0
                                        Yes              No       Maybe
                    No. respondents         14           15         64
Figure 17 Awareness of the Royal Enfield Club’s Initiative for Himalayan Motorcycle
                                                  Yes
                                                  40%
                                       No
                                      60%
                   82
                                                               60                 54
                                  49       51                               46
                                                          40
                        18
50
40
30
20
10
                             0
                                    Yes                        No                  Maybe
             No of Respondent          7                       39                    54
                                                                   Yes
                                                                   81%
                               Features or options
                              Rank 1       Rank 2          Rank 3           Rank 4
                        52                                    49
                                         42                                        45
                          28           29
                                                         23             2020
                                           15              17
                              10 6                 9               9           8
300,000 – 600,000 21 21
600,00 – 900,000 5 5
All 20 13.42
Classic 52 34.89
Electra 8 5.36
Bullet 14 9.39
Himalayan 14 9.39
Chrome 3 2.01
Continental GT 12 8.05
                                                                                    No. of Respondents
                                          Use
Long Drive 66
City Rides 33
Touring 29
Office Rides 28
College 33
High Price 42
High maintenance 66
Poor Promotions 36
Low mileage 25