ARINC PROPRIETARY
SMART Airports
Connecting airport, airline and aircraft
David Kershaw
Global Product Management
ARINC International
Smart Airport Discussion Points
Systems integration today versus
the past Airports Airlines Aircraft ANSP
− Airports
− Airlines
− Aircraft
Time?
Trends and technology changes
− Integrated Airports
− CDM
− Mobility
Passenger Experience and Cost Aircraft Airlines
Reduction
Airports
ANSP
Page 2
Airport specific Integrations
Manual processing / data entry
Slow with limited valuable information
Space constraints
Data entry errors
Lack of operational awareness
Evolved into AODB with integrated FIDS
Security Finance
Facilities Baggage
Management Reconciliation
Paradigm shift – integrated real time
information
Multi-user, multi input, multi site – single
Airport Information IB AODB External Networks
Management System Via Router AODB
(AIMS) Gateway
Financial systems such as billing fully
integrated
FIDS Resource
Management
Duplication of resource deleted
Common Use Wireless
Equipment Local Communications
Departure
Control
Page 3
Airport - Airline Integrations
Originally paper driven with manual inputs
− Movement messages
− Load sheets
− Met/flight planning printouts
Dispatch/Ops/ATC orientated with Flightdeck/Maintenance
catering, cargo, res etc
Dedicated space, IT systems and infrastructure
Limited synergies either with other airlines or the airport
System driven – W+B etc driven by airline DCS
Common Use Infrastructure more common e.g
CUTE/CUPPS/CUSS/BRS
Airport-wide WAN/LAN also including wifi
Additional airport/airline infrastructure such as e-
gates and bagdrops coming on line
Border/Security/Governments considered
integral part of the IATA 14- step process
Page 4
Aircraft – Airport Integrations
Aircraft self-contained from broader IT
system point of view
ATC / ground to air / navigation systems
then later ACARS messaging solutions etc
Flightdeck orientated
Manual paper solutions for ground based
inputs such as Cargo,Maintenance and
Catering
Data entry, accuracy and keying
issues
Ever more connected and data hungry aircraft
Wireless connectivity from touchdown or on-
block at latest
Updates to IFE
News
Sports
Weather
Flightdeck information e.g EFB updates
Maintenance checks online with spares and fixes
instantly available
Page 5
Airport Trends – moving towards Smart Airports
Off-airport
Beyond the walls of the terminal building
Check-in via Internet, Mobile and kiosks
Self Service Tagging, Bagdrops
Airside Access, Boarding
Business Operational Efficiency
Intelligence Cost Reduction
Revenue Generation
Big data?
Passenger Agent Assisted or self-service
Choice
Page 6
Airport Collaborative Decision Making – beyond the airport
No longer simply about
integrating airport systems
− Entire airport including service
providers
− Aircraft
− Airline systems
− ANSPs
Sharing information to optimize
performance and capacity
Benefits for the entire aviation
eco-system
− Systems integration
− Real time information – system-
wide
− Enhanced decision making
− Re-optimization capabilities
− Maximize resource utilization
Page 7
Mobility – so much more than just passenger facing?
For airports, airlines and other service providers in the
travel value chain, mobile will be ubiquitous
‘New’ technologies such as NFC will allow users to
interact with their choice of travel provider at every
stage of their journey
− Pre-travel
− At the departure airport
− On-board
− At the arrival airport
− Post-arrival
Together with social networking, mobility gives airports
and airlines the chance to change the passenger
experience completely
Page 8
Mobile Operations – beyond the passenger
Critical to A-CDM
Airport-wide
Real-time information enabler
Service Level Monitor –
improvement driver
Ability to access operational
efficiencies
Business Intelligence driver
Page 9
ARINC PROPRIETARY
Passenger Experience Management Group
JPSC Steering Group
(Standards Approval) (Policy Guidance)
Passenger Experience Management Group (PEMG)
- Paul Behan (IATA) - Patty Edwards (A4A) - Ian Neill (UK)
- Thomas Jeske (LH) - Guy Zalel (UA) - Arturo Garcia (ACI)
- Russ Fortson (CX) - Craig Milner (AC) - David Kershaw (ARINC)
Secretaries : Patty Edwards (A4A), Stephan Copart (IATA) - Lisa Angiolelli (IATA) - Guido Peeterrmans (IATA)
Fast Travel Common Use Passenger Facilitation Checkpoint
Working Group Working Group Working Group Of the Future
(FTWG) (CUWG) (PFWG)
Chair: Co-Chairs: Chair: IATA Leader:
Guy Zalel (UA) Thomas Jeske (LH) Ian Neill (UK) Guido Peetermans.
Vice Chair: Barry Woolnough (BA) Vice Chair:
Harvey Tate (BA) IATA Leader: Hasse Joergensen (CPH)
IATA Leader: Paul Behan IATA Leader:
Stephan Copart Lisa Angiolelli
Technical Solutions Groups
(as required)
Page 10
Smart Airport Conclusions
Systems integration yesterday, today and tomorrow
− Airports
− Airlines
− Aircraft
Trends and technology changes
− Integrated Airports
− CDM
− New aircraft types
Smart Airports
− Passenger Experience and Customer Service as a differentiator
Airline
ANSP
A Airline
Airport Airport
A B
Aircraft ANSP
Z
Aircraft
Page 11
