USER MANUAL

PLUS2

CUSTOM S.p.A.
CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO
Via Berettine 2/B Your attention is drawn to the following THE PRODUCT CERTIFY
43010 Fontevivo (PARMA) - Italy actions that could compromise the char- THAT THE PRODUCT SAT-
Tel. : +39 0521-680111 acteristics of the product: ISFIES THE BASIC SAFETY
•  Read and retain the instructions which REQUIREMENTS.
Fax : +39 0521-610701
follow.
http: www.custom.biz •  Follow all indications and instructions The device is in conformity with the es-
given on the device. sential Electromagnetic Compatibility and
Customer Service Department: •  Make sure that the surface on which Electric Safety requirements laid down in
Email : support@custom.it the device rests is stable. If it is not, the Directives 2006/95/CE and 2004/108/CE
device could fall, seriously damaging it. inasmuch as it was designed in conformity
•  Make sure that the device rests on a hard with the provisions laid down in the follow-
© 2014 CUSTOM S.p.A. – Italy. (non-padded) surface and that there is ing Standards:
All rights reserved. Total or partial repro- sufi cient ventilation. •  EN 55022 Class B (Limits and methods
duction of this manual in whatever form, •  When positioning the device, make sure of measurements of radio disturbance
whether by printed or electronic means, cables do not get damaged. characteristics of Information Technol-
is forbidden. While guaranteeing that the •  Use the type of electrical power supply ogy Equipment)
information contained in it has been care- indicated on the device label. If uncer- •  EN 55024 (Information Technology
fully checked, CUSTOM S.p.A. and other tain, contact your dealer. Equipment – Immunity characteristics –
entities utilized in the realization of this •  Make sure the electrical system that Limits and methods of measurement)
manual bear no responsibility for how the supplies power to the device is equipped •  EN 60950-1 (Safety of information
manual is used. with a ground wire and is protected by a equipment including electrical business
Information regarding any errors found in it differential switch. equipment)
or suggestions on how it could be improved •  Do not block the ventilation openings.
are appreciated. Since products are sub- •  Do not insert objects inside the device as
ject to continuous check and improvement, this could cause short-circuiting or dam-
CUSTOM S.p.A. reserves the right to make age components that could jeopardize
changes in information contained in this printer functioning. GUIDELINES FOR
manual without prior notii cation. •  Do not carry out repairs on the device THE DISPOSAL OF
yourself, except for the normal main- THE PRODUCT
The pre-installed multimedia contents tenance operations given in the user
are protected from Copyright CUSTOM manual.
S.p.A. Other company and product names •  Make sure that there is an easily-acces- The crossed-out rubbish bin logo means
mentioned herein may be trademarks of sible outlet with a capacity of no less that used electrical and electronic products
their respective companies. Mention of than 10A closely to where the device is shall NOT be mixed with unsorted munici-
third-party products is for informational to be installed. pal waste. For more detailed information
purposes only and constitutes neither •  Periodically perform scheduled mainte- about recycling of this product, refer to the
an endorsement nor a recommendation. nance on the device to avoid dirt build-up instructions of your country for the disposal
CUSTOM S.p.A. assumes no responsibility that could compromise the correct, safe of these products.
with regard to the performance or use of operation of the unit. •  Do not dispose of this equipment as
these products. •  Before any type of work is done on the miscellaneous solid municipal waste, but
machine, disconnect the power supply. arrange to have it collected separately.
•  Do not touch the head heating line with •  The re-use or correct recycling of the
bare hands or metal objects. Do not electronic and electrical equipment
perform any operation inside the printer (EEE) is important in order to protect
THE IMAGES USED IN THIS MAN- immediately after printing because the the environment and the wellbeing of
UAL ARE USED AS AN ILLUSTRA- head and motor tend to become very humans.
hot. •  In accordance with European Directive
TIVE EXAMPLES. THEY COULDN’T
WEEE 2002/96/EC, special collection
REPRODUCE THE DESCRIBED points are available to which to deliver
MODEL FAITHFULLY. waste electrical and electronic equip-
ment and the equipment can also be
handed over to a distributor at the mo-
UNLESS OTHERWISE SPECIFIED, ment of purchasing a new equivalent
THE INFORMATION GIVEN IN THIS type.
MANUAL GENERAL INSTRUCTIONS •  The public administration and producers
CUSTOM S.p.A. declines all responsibil- of electrical and electronic equipment
ARE REFERRED TO ALL MODELS are involved in facilitating the processes
ity for accidents or damage to persons or
IN PRODUCTION AT THE ISSUE property occurring as a result of tampering, of the re-use and recovery of waste elec-
DATE OF THIS DOCUMENT. structural or functional modii cations, un- trical and electronic equipment through
suitable or incorrect installations, environ- the organisation of collection activities
ments not in keeping with the equipment’s and the use of appropriate planning ar-
protection degree or with the required tem- rangements.
perature and humidity conditions, failure •  Unauthorised disposal of waste electrical
to carry out maintenance and periodical and electronic equipment is punishable
inspections and poor repair work. by law with the appropriate penalties.

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
 MANUAL

For details on the commands,

refer to the manual with code 77200000002100
TABLE OF CONTENTS

1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 Document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Explanatory notes used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1 Box content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.3 Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4 Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.5 Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.6  Status led lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.1  “EASYLOCK” ixing system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Fixing with screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.3 Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.4 Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.5 Serial port setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.6 Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.1 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5 CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.1  Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.2 Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.3 Device status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.4 Device parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.5 Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.1 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6.2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6.3  Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

7
 7 SPECIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.1  Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.2  Character speciications in CUSTOM/POS and PLUS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
7.3 Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7.4 Device dimensions with extended range module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
7.5 Power supply dimensions cod. 964GE010000003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.6  Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7.7 Character sets in CUSTOM/POS and PLUS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

8 CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

9 ACCESSORIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
9.1 Grey frame 112X112 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

10 TECHNICAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

8
1 INTRODUCTION
1.1 Document structure

This document includes the following chapters:

1 INTRODUCTION information about this document

2 DESCRIPTION general description of device

3 INSTALLATION information required for a correct installation of the device

4 OPERATION information required to make the device operative

5  CONFIGURATION   description of the coniguration parameters of the device

6 MAINTENANCE information for a correct periodic maintenance

7  SPECIFICATION   technical speciication for the device and its accessories

8 CONSUMABLES description and installation of the available consumables for the device

9 ACCESSORIES description and installation of the available accessories for the device
10 TECHNICAL SERVICE information required for contacting the technical service

1.2 Explanatory notes used in this manual

NOTE: Gives important information or suggestions relative to the use of the device

ATTENTION: Gives information that must be carefully followed to guard against damaging
the device

DANGER: Gives information that must be carefully followed to guard against operator
injury or damage

9
10
2 DESCRIPTION
2.1 Box content

Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.

1. Fixing clips (no. 2)

2. Paper roll
3. Device 1
4. Installation instructions

•  Open the device packaging.

•  Take out the device.
•  Take out the rest of the content.
•  Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.

11
2.2 Device components

1. Socket for 8-42 Vdc extended range module 6. FEED key

2. Power supply port 7. OPEN key and status led
3. USB port 8. Paper out with serrated blade
4. RS232/TTL serial port 9. Paper compartment
5. Sensor for paper detection 10. Switch for RS232/TTL serial communication

7 6 5 4 3 2 1

TTL

10 RS232

12
2.3 Product label

PC = Product code (14 digits)

SN = Serial number
HW = Hardware release

XXXXXXXXXXXXXX Rx

0000000000000000000

PC SN HW

13
2.4 Key functions: power up

POWER UP

Hold down

printing
SETUP report

Hold down Fast

push

enter the SETUP MODE enter the FONT TEST MODE

Hold down Fast Hold down Fast

push push

next modify printing skip the

parameter selected parameter FONT TEST FONT TEST

14
2.5 Key functions: standby

STANDBY

Fast push

advance the paper

(preset length)

15
2.6 Status led lashes

The status of the device is sent to the serial port. To get a visual feedback of the signallings is necessary to build a cable
to be connected to the serial port (see par. 3.3).
The Status led indicates hardware status of device. Given in the table below are the various led signals and the corre-
sponding device status.

STATUS LED DESCRIPTION

OFF DEVICE OFF

ON DEVICE ON: NO ERROR

x2 HEADING OVER TEMPERATURE

x3 PAPER END

x4 POWER SUPPLY VOLTAGE INCORRECT

RECEPTION ERRORS
x5
(PARITY, FRAME ERROR, OVERRUN ERROR)

x6 COMMAND NOT RECOGNIZED

x7 COMMAND RECEPTION TIME OUT

16
3 INSTALLATION
3.1 “EASYLOCK” ixing system

The device includes two plastic clips for ixing to the panel. This system allows you to lock the machine on the panels of 
thickness max. 8mm and requires no tools. Proceed as follows:

NOTE: All the dimensions shown in following igures are in millimetres.

1 82
2
82

Insert the fixing clips into the seat

on both the device sides

MAX. 8

Insert the device inside the panel Push the two fixing clips
to strike the panel

17
 4

To remove the fixing clips

lift the lever shown in figure
with a small screwdriver

18
3.2 Fixing with screws

The device can be secured to the panel with 3 screws (not supplied) to be tighten on the rear side of the device (SCHEME
A) or from the paper compartment (SCHEME B).

SCHEME A
Fixing on the rear side

No.3 self-tapping screws for plastic d = 3

max
6+A

SCHEME B
Fixing from paper compartment
No.3 threaded nut No.3 M3 screws

The panel must provide a drilling complies with the measures shown in the following page.

19
 Drilling for mounting on panel with Drilling for mounting on panel with

SCHEME A SCHEME B

30 40 30 40

75

75
ø3.5
40

40
35

35
ø3.5

25 25 25 25

View of the drilling

NOTE: All the dimensions shown in previus igures are in millimetres.

20
3.3 Collections

The following igure shows the possible connections for the device.

ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

NOTE:
If RS232 and USB connectors are inserted, communication port is USB.

Standard model 4÷7.5 Vdc

Serial
RS232/TTL

USB

Power supply

J3 J1 J8

21
Model with the 8÷42 Vdc extended range module plugged

Serial
RS232/TTL

USB

Power supply

22
3.4 Pinout

POWER SUPPLY
JST male connector (S4B-PH-K-S)
1 4

1 GND
2 GND
J8
3 +VP
4 +VCC

ATTENTION:
Respect power supply polarity.

NOTE: Power supply cable

The following igure shows the connector pinout of the power supply cable for the device:

Power supply cable Female JST connector

series PHR-4

1 PIN Cable Segnal

color
1 Black GND
2 Black GND
3 Orange +VP
4
4 Red +VCC

MINI USB INTERFACE

Female MINI USB type B connector
5 1

1 VPLUG
2 D0-
3 D0+
4 n.c.

J1 5 GND
SH1 GND
SH2 GND
SH3 GND
SH4 GND

23
 RS232/TTL SERIAL INTERFACE
6 1 Molex male connector 53048-0610 series (90°)

1 RT
2 TX During transmission, oscillates between “0” and “1” depending on data
3 RX During reception, oscillates between “0” and “1” depending on data
J3
4 GND
5 EXT-FEED
6 EXT-LED

NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.

Device > PC connection

The following picture shows an example of connection between the device and a personal computer using a 9 pin
RS232 serial connectors:

DTR DTR
1 1
MOLEX 51021

TX RX
6 pin female

2 2
RX TX
3 3
GND
4 4
DB9

FEED GND
5 5
LED
6 1
6
7
8
2
9

DEVICE PC

When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.

24
3.5 Serial port setting

To set the serial port of the device, slide the switch shown in igure in the correct position:

RS232
RS232

TTL

TTL

In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has
been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD.

Transmission format

START PARITY STOP NEXT

BIT 0 BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7(1) BIT(2) START
BIT BIT BIT

Notes:
(1) Bit 7 is present if only in the device set-up is enabled 8 bit/char as data length.
(2) Parity Bit is preset if only in the device set-up the parity is enabled.

RTS/CTS Protocol
STOP STOP STOP

RD DATA DATA DATA WAIT

START START START

RTS

25
XON/XOFF protocol

STOP STOP

RD DATA WAIT DATA

START BIT START BIT

STOP STOP

TD 0x13XOFF 0x11XON

START BIT START BIT

26
3.6 Driver and SDK

The drivers are available for the following operating system:

OPERATING
DESCRIPTION INSTALLATION PROCEDURE
SYSTEM

Driver per Windows XP

From the START menu, press Run

Driver per Windows VISTA (32/64bit)
and type-in the path where the SW
Windows was saved on your PC, then click OK.
Follow the instructions that appear
Driver per Windows 7 (32/64bit)
on the screen to install the driver.

Driver per Windows 8 (32/64bit)

Follow the instruction get back on the

Linux README.TXT ile. You can ind it in the
software package downloaded in advance.
Extract the zipped folder to
the destination path desired.
Follow the instructions present
Android SDK for CustomAndroidAPI
in the software package that you
downloaded on how to install
and use SDK.

NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.

27
28
4 OPERATION
4.1 Loading the paper roll

To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any
scraps of paper.

1 3

Open the device cover Close the device cover

2 4

Place the roll in the paper compartment and Remove the excess paper
pull out the paper for a few centimetres

29
 5

Print density
√ -50%
√ -37%
Thermal paper √ -25%
√ -12%
√ 0
√ +12%
√ +25%
√ +37%
√ +50%

Print density
√ Linerless

Linerless thermal paper

When using normal thermal paper, set

the parameter "Print density" on one of the values
between -50% and +50% (see chap. 5).

When using linerless thermal paper, set the

parameter "Print density" on "linerless" (see chap. 5).

30
5 CONFIGURATION
5.1 Coniguration mode

To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.

1 2

Autofeed ....................................: CR enabled

Chars/Inch .................................: A=13B=17cpi

Columns 22 cpi..........................: 40 columns

Code Table [num] ......................: 00

Font Type...................................: International

Speed/quality.............................: Normal

PaperEnd Buffer Clear ..............: Disabled

Print density...............................: 0%

The device the report with

parameters for printer settings

Enter
printer
setup

While pressing the FEED key, switch on the Press the FEED key to enter
device by inserting the power supply cable the configuration mode

31
5.2 Setup report

The following igure show the setup report of the device. The shown values for parameters are sample values; for the list 
and the description of device parameters see the following paragraphs.

[ FAST PUSH] to skip Setup

KEYS FUNCTIONS [ PUSH ] to enter Printer setup

PRINTER NAME and PLUS2 printer

FIRMWARE MODULES SCODE <code> - rel 1.00
RELEASE FCODE <code> - rel 1.00

PRINTER SETTINGS

PRINTER TYPE ....................................PLUS2

PRINTING HEAD TYPE ........................E48-CE
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DEVICE DYNAMIC RAM TEST...........................OK
STATUS EEPROM TEST.....................................OK
HEAD VOLTAGE [V] = 04.84
HEAD TEMPERATURE [°C] = 25
POWER ON COUNTER = 4
PAPER PRINTED [cm] = 40

Printer Emulation ............................. : PLUS

RS232 Baud Rate ........................... : 9600 bps
RS232 Data Length ......................... : 8 bits/chr
RS232 Parity ................................... : None
RS232 Handshaking ....................... : Xon/Xoff
Busy Condition ................................ : RxFull
USB Address Number ..................... : 0
PRINTER Print Mode ....................................... : Normal
Autofeed .......................................... : CR Enabled
PARAMETERS
Chars / inch ..................................... : A=13 B=17 cpi
Columns 22 cpi................................ : 40 columns
Code Table [num] ............................ : 00
Font Type......................................... : International
Speed / Quality................................ : Normal
PaperEnd Buffer Clear .................... : Disabled
Print Density.................................... : 0%

32
5.3 Device status

The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis-
played, the following information is given:

DEVICE TYPE device model

PRINTING HEAD TYPE print head model

INTERFACE interface present

PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty

DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty

EEPROM TEST OK appears if functioning and NOT OK if faulty

HEAD VOLTAGE voltage of the head

HEAD TEMPERATURE temperature of the head

POWER ON COUNTER number of power-ups made

PAPER PRINTED centimetres of paper printed

33
5.4 Device parameters

This device allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.

PRINTER EMULATION Available emulations for the device:

PLUS D
CUSTOM/POS

RS232 BAUD RATE Communication speed of the serial interface:

115200 19200 2400

57600 9600 D 1200
38400 4800

NOTE: Parameter valid only with serial interface.

RS232 DATA LENGTH Number of bit used for characters encoding:

7 bits/car
8 bits/car D

NOTE: Parameter valid only with serial interface.

RS232 PARITY Bit for the parity control of the serial interface:

None D = parity bit omitted

Even = even value for parity bit
Odd = odd value for parity bit

NOTE: Parameter valid only with serial interface.

RS232 HANDSHAKING Handshaking:

XON/XOFF D = software low control

Hardware = hardware low control (CTS/RTS)

NOTES:
Parameter valid only with serial interface.

When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends the XOFF (0x13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the device
sends the XON (0x11) on the serial port.

BUSY CONDITION Activation mode for Busy signal:

OffLine/ RXFull = Busy signal is activated when the device is both in OffLine status and
the buffer is full
RXFull D = Busy signal is activated when the buffer is full

NOTE: Parameter valid only with serial interface.

34
USB ADDRESS NUMBER Numerical address code for the univocal identiication of the USB device (in case of more
than a USB device connected with the same PC):

0D 3 6 9
1 4 7
2 5 8

PRINT MODE Printing mode:

Normal D = enables printing in normal writing way

Reverse = enables printing rotated 180 degrees

AUTOFEED Setting of the Carriage Return character:

CR disabled = Carriage Return disabled

CR enabled D = Carriage Return enabled

CHARS / INCH Font selection:

A = 13 cpi, B = 17 cpi D
A = 17 cpi, B = 22 cpi

NOTES:
CPI = Characters Per Inch

COLUMNS 22 CPI Number of columns to use when the 17x22 cpi font is in use (see parameter CHARS /
INCH):

40 columns D
42 columns

NOTES:
The parameter is printed only with PLUS emulation enabled.
To modify the parameter, set the PLUS emulation (see parameter DEVICE EMULATION) and the 17x22cpi
font (see parameter CHARS / INCH):

CODE TABLE [num] Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:

Setting the digit for tens:

CODE TABLE [num x 10]
0D 2 4
1 3 5

Setting the digit for units:

CODE TABLE [num x 1]
0D 2 4 6 8
1 3 5 7 9

NOTES:
See the paragraph 7.7 to learn about the character tables corresponding to the identiication numbers set 
with this parameter.

The character tables set with this parameter are the same set with the command 0x1B 0x74 (refer to the
Commands Manual of the device).

35
FONT TYPE Setting of the font type:

International D = Enables the use of the 256-characters font tables

Chinese GB18030 = Enables the use of the chinese extended font GB18030-2000
Korean PC949 = Enables the use of the korean font PC949

NOTE: When the “INTERNATIONAL” font type is enabled, must be selected the desired character code
table (parameter “CODE TABLE”). When the chinese or korean font is enabled, the selection of the character
code table is suspended (par. “CODE TABLE”).

SPEED / QUALITY Setting of printing speed and printing quality:

Normal D
High Quality

PAPEREND BUFFER Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
CLEAR
Disabled D = The data remain in the receive buffer. When the paper runs out, the device
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.

PRINT DENSITY Adjusting the printing density:

-50% -12% +25% Linerless

-37% 0D +37%
-25% +12% +50%

36
5.5 Hexadecimal dump

This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.

During the startup, if you hold down the FEED key, the device enters the self-test routine and print the setup report.
The device remains in standby until a key is pressed or characters are received through the communication port (Hexa-
decimal Dump mode). For each character sent, the receipt contain an indication of the hexadecimal and ASCII values (if
the characters are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:

HEXADECIMAL DUMP
31 32 33 34 35 ... 12345 ...
39 30 31 32 33 ... 90123 ...
37 38 39 75 69 ... 789ui ...
68 6B 6A 73 64 ... hkjsd ...
73 64 66 6B 6A ... sdfkj ...
66 73 64 66 6B ... fsdfk ...
65 69 6F 79 75 ... eioyu ...
6F 72 69 75 77 ... oriuw ...
6F 75 77 65 72 ... ouwer ...
77 65 72 69 6F ... werio ...
72 69 6F 75 77 ... riouw ...
6B 6C 73 64 66 ... klsdf ...
64 66 6B 73 64 ... dfksd ...
73 64 66 6B 6A ... sdfkj ...
66 6B F2 6A 73 ... fk≥j ...
6A 6B 6C 68 jklh

37
38
6 MAINTENANCE
6.1 Planning of cleaning operations

The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.

EVERY PAPER CHANGE

Printhead Use isopropyl alcohol

Rollers Use isopropyl alcohol

EVERY 5 PAPER CHANGES

Paper path Use compressed air

Sensors Use compressed air

EVERY 6 MONTHS OR AS NEEDED

Device case Use compressed air or a soft cloth

For speciic procedures, see the following pages.

NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

39
6.2 Cleaning

For periodic cleaning of the device, see the instructions below

Sensors Case

1 1

Disconnect the power supply cable and Disconnect the power supply cable
open the device cover (see par. 4.1)

2 2

Clean the device sensor To clean the device,

by using compressed air use compressed air or a soft cloth.

ATTENTION: ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the machine.

Alcohol, solvent
ON Alcohol, solvent
ON

40
Paper path Print head

1 1

Disconnect the power supply cable and Disconnect the power supply cable and
open the device cover (see par. 4.1) open the device cover (see par. 4.1)

2 2 ISOPROPYL ALCOHOL

Clean the area involved in the passage of paper Clean the printing head by using
by using compressed air. a non-abrasive cloth moistened with isopropyl.

ATTENTION: ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine. Do not let water or other liquids get inside the machine.

Alcohol, solvent
ON ON

41
Printing roller

Disconnect the power supply cable and

open the device cover (see par. 4.1)

ISOPROPYL ALCOHOL

Clean the printing roll by using

a non-abrasive cloth moistened with isopropyl.

ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.

ON

42
6.3 Upgrade irmware 9. Select the serial communication port (ex. COM1):

WARNING: During communication between PC/device

for the irmware update it is strictly forbidden to discon-
nect the communication cable or to remove the power
supply of the devices not to endanger the proper func-
tioning of the device.

NOTES:
The  latest  irmware  of  the  device  is  available  in  the 
C:\PLUS2.PSW
download area of the web site www.custom.biz

Install on the PC used for device upgrading the UPG-

CEPRN software available in the download area of the
web site www.custom.biz.

UPDATE VIA SERIAL INTERFACE

Proceed as follows: 10. Detecting and setting of the parameters necessary for
serial communication are performed automatically and
1. Write down the product code (14 digits) printed on the then updating begins.
product label (see par. 2.3). 11. After a few minutes a message on the screen warns
2. Go to the web site www.custom.biz and download the that the update is completed.
appropriate  irmware  release  from  the  DOWNLOAD 
area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a serial cable (see
paragraph 3.3).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:

12. Print a new SETUP report to verify the new irmware 
release (see chapter 5).

43
UPDATE VIA USB INTERFACE
Custom PLUS2

ATTENTION:
Only  during  the  irmware  update,  the  connection  be-
tween PC and device must be direct, without the use
of HUB devices.

Only  during  the  irmware  update,  do  not  connect  or 

disconnect other USB devices.
C:\PLUS2.PSW
NOTE: For communication via USB you must install on
PC the device driver available in the download area of
the web site www.custom.biz.

Proceed as follows:

1. Write down the product code (14 digits) printed on the

product label (see par. 2.3). C:\PLUS2.PSW

2. Go to the web site www.custom.biz and download the

appropriate  irmware  release  from  the  DOWNLOAD 
area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
paragraph 3.3).
6. Switch ON the device.
7. Launch the software UPGCEPRN. 10. After a few minutes a message on the screen warns
8. Select the update ile .PSW location: that the update is completed.

11. Print a new SETUP report to verify the new irmware 
release (see chapter 5).

9. Select item USB and then select the USB device among
those proposed (ex. PLUS2):

44
7 SPECIFICATION
7.1 Hardware speciications

GENERAL

Sensors Head temperature, paper presence

PLUS
Emulations
CUSTOM/POS

Windows XP, VISTA (32/64bit), Windows 7 (32/64bit), Windows 8 (32/64bit)

Printing driver Linux,
Android

INTERFACES

USB port 12 Mbit/sec (USB 2.0 full speed)

RS232/TTL serial port from 1200 to 115200 bps

MEMORIES

Receive buffer 16 Kbytes

Flash memory 4 Mbytes (+768Kbytes internal)

RAM memory 128 Kbytes

Graphic memory Logos dynamic management (max 32 Kbytes graphic memory)

DEVICE

Resolution 203 dpi (8 dot/mm)

Printing method Thermal, ixed head

Printing width 48 mm

Printing mode Normal, 90°, 180°, 270°

Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic

54 character code tables (see par. 7.7)

Character fonts Extended chinese GB18030-2000
Korean PC949

45
 UPCA, UPCE, EAN13, EAN8,
CODE39, ITF, CODABAR,
Printable barcode
CODE93, CODE128, CODE32,
PDF417, QRCODE

Normal = 40 mm/sec
Printing speed (1) (2)
High Quality = 30 mm/sec

PAPER

Thermal rolls, heat-sensitive side on outside of roll

Type of paper
Linerless thermal rolls (see paragraph 7.6)

Paper width 57 mm ± 0,5 mm

Paper weight from 55 g/m2 to 70 g/m2

Paper thickness from 63 μm to 85 μm

KANZAN KF50 and KP460

Recommended types of paper
MITSUBISHI PG5075

External roll diameter max. 50 mm

External roll core diameter 12 mm (+ 1mm)

Paper end Not attached to roll core

Core type Cardboard or plastic

DEVICE ELECTRICAL SPECIFICATIONS

Power supply

standard model From 4 to 7.5 Vdc ±10% (optional external power supply)

model with the extended range

From 8 to 42 Vdc ±10% (optional external power supply)
module plugged

Medium consumption (2)

1.25 A (4Vdc)
standard model
0.7 A (7.5Vdc)

model with the extended range 0.21 A (8Vdc)

module plugged 1 A (42Vdc)

Stand-by consumption

46
 standard model 0.060 A

model with the extended range

0.060 A
module plugged

ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 964GE010000003

Power supply voltage from 90 Vac to 264 Vac

Frequency from 50 Hz to 60 Hz

Current (output) 5A

Power 25W

ENVIRONMENTAL CONDITIONS

Operating temperature from -20 °C to +70 °C

Relative humidity from 10% Rh to 85% Rh

Storage temperature from -20 °C to +70 °C

Storage relative humidity from 10% Rh to 90% Rh

NOTES:
(1) : Respecting the regular schedule of cleaning for the device components.
(2) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).

47
7.2 Character speciications in CUSTOM/POS and PLUS emulation

Character set 3

Character density 13 cpi 17 cpi 22 cpi

Number of columns 24 32 40/42

Chars / sec 360 480 640

Lines / sec 15 15 15

Characters (L x H mm)-Normal 2x3 1,5 x 3 1,125 x 3

48
7.3 Device dimensions

Length 56.9 mm

Length with cover open 111 mm

Height 85 mm

Width 85 mm

Weight 141 g

NOTE:
Dimensions referred to devices without paper roll.
All the dimensions shown in following igures are in millimetres.

56.9

85 43.2
85

70

49
7.4 Device dimensions with extended range module

Length 69.5 mm

Length with cover open 123.6 mm

Height 85 mm

Width 85 mm

Weight 146 g

NOTE:
Dimensions referred to devices without paper roll.
All the dimensions shown in following igures are in millimetres.

69.5

12.6 56.9

85 43.2
85

70

50
7.5 Power supply dimensions cod. 964GE010000003

Length 90.6 mm

Height 28,8 mm

Width 51 mm

NOTE: All the dimensions shown in following igures are in millimetres.

79 11.6

10.5 55
25.4

+V
-V
51

41
PE
2-
M
3

7.62
L

1.9 66.5
14

12
28.8

2-
M
3

51
7.6 Paper speciication

Linerless thermal paper

LINERLESS paper is a thermal paper with a self-adhesive layer without liner (on non-thermal side). For the better use with
the device the self-adhesive area must comply with the following dimensions:

THERMAL SIDE

SELF-ADHESIVE

10 10

57 ± 0.5

LINERLESS PAPER SPECIFICATIONS

Self-adhesive Water based acrylic
Self-adhesive mass Permanent 16 gr/mq ±2gr
Total thickness 93 μm ±2 μm
Total weight 96 gr/mq ±2gr
Recommended temperature
Stick from +15°C to +40°C
Storage from +10°C to +40°C
Resistance after stick from -10°C to +50°C

WARNING:
Do not set “Print Density” parameter on “Linerless” mode during the device SETUP (see user manual) with common
thermal paper.

In “Linerless” mode, if the device is turned off a few hours, the irst row of the press could be compressed, during the 
turning on. It is recommended to perform one or more paper FEED before printing.

52
7.7 Character sets in CUSTOM/POS and PLUS emulation

The device has 3 internal fonts with a width of 13, 17, 22 cpi, which can be associated with one of the coding tables stored
on the device.

To know the coding tables actually stored on the device, print the font test (see par.2.4).

The selection of the font and the encoding table is done via command (see the commands manual of the device) or through
the Setup procedure by properly setting the parameter “Chars / Inch”, “Code Table” and “Font Type” (see par. 5.4).

The following is the complete list of coding tables that can be installed on the device.

<CodeTable> Character Tables

0 PC437 - U.S.A., Standard Europe

1 Katakana

2 PC850 - Multilingual

3 PC860 - Portuguese

4 PC863 - Canadian/French

5 PC865 - Nordic

11 PC851 - Greek on request

12 PC853 - Turkish on request

13 PC857 - Turkish on request

14 PC737 - Greek on request

15 ISO8859-7 - Greek on request

16 WPC1252

17 PC866 - Cyrillic 2

18 PC852 - Latin 2 on request

19 PC858 for Euro symbol at position 213

20 KU42 - Thai on request

21 TIS11 - Thai on request

26 TIS18 - Thai on request

30 TCVN_3 - Vientamese on request

31 TCVN_3 - Vientamese on request

32 PC720 - Arabic on request

33 WPC775 - Baltic Rim on request

53
<CodeTable> Character Tables

34 PC855 - Cyrillic on request

35 PC861 - Icelandic on request

36 PC862 - Hebrew

37 PC864 - Arabic

38 PC869 - Greek on request

39 ISO8859-2 - Latin 2 on request

40 ISO8859-15 - Latin 9 on request

41 PC1098 - Farci on request

42 PC1118 - Lithuanian on request

43 PC1119 - Lithuanian on request

44 PC1125 - Ukranian on request

45 WPC1250 - Latin 2

46 WPC1251 - Cyrillic

47 WPC1253 - Greek

48 WPC1254 - Turkish

49 WPC1255 - Hebrew

50 WPC1256 - Arabic

51 WPC1257 - Baltic Rim

52 WPC1258 - Vientamese

53 KZ1048 - Kazakhstan on request

255 Space page

54
8 CONSUMABLES
The following table shows the list of available consumables for device:

DESCRIPTION CODE

67300000000344
THERMAL PAPER ROLL

Width = 57mm
Ø external = 50mm
Ø core = 12mm
Length = 30 mt

67300000000346
LINERLESS THERMAL PAPER ROLL

Width = 57mm
Ø external = 50mm
Ø core = 12mm
Length = 16 mt

55
56
9 ACCESSORIES
The following table shows the list of available accessories for device:

DESCRIPTION CODE

964GE010000003

POWER SUPPLY
(for technical speciications, see the paragraph 7.1)

974CW010000315

GREY FRAME 112X112 (WITH CLIPS)

(see the paragraph 9.1)

44000000033000

CABLE KIT
POWER SUPPLY + SERIAL/TTL INTERFACE 5 VOLT
(500mm)

979CW180000001

8÷42 VDC EXTENDED RANGE MODULE

57
9.1 Grey frame 112X112

An adaptor frame is available and makes the device mechanically compatible with F and P series panel devices.

The kit is composed of:

1. Fixing clips (No.2)
2. Adaptor frame

1 2

WARNING:
Pay attention that the external frame, the cover and the device frame are made from polypropylene, so it’s better to
keep away from:
Ammonia, Methanol, Acetone, Washing-up liquid, Benzol, Dishwasher liquid, Hydrocarbon, Dichloromethane, Perchlo-
roethylene, Ethylene, Trichlorethylene, Toluene.

58
Assembly instructions

NOTE: All the dimensions shown in following igures are in millimetres.

1 2
113

113

Sled with
beveled
corner

Gears
cover

Fit the device into the frame, making sure to orient

the side of the gears cover at the sled for hooking of
the frame (with beveled corner). Secure the device Insert the device assembled with the frame
by using the clips supplied. inside the panel

59
 3 5

To remove the fixing clips

Insert the fixing clips included in the assembly kit lift the lever shown in figure
into the seat on both the frame sides with a small screwdriver

MAX. 10

Push the two fixing clips

to strike the panel

60
Device dimensions with the frame assembled

119

119

123.2

112x112
max 46.5

TTL

RS232
17.4

61
62
10 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:

1. Product code
2. Serial number
3. Hardware release
4. Firmware release

To get the necessary data, proceed as follows:

1 3

XXXXXXXXXXXXXX Rx

0000000000000000000

Write down the data printed support@custom.it

on the product label (see paragraph 2.3) Customer Service Department

2 Send an e-mail to the Technical Service,

FW
with the data collected

[ FAST PUSH] to skip Setup

[ PUSH ] to enter Printer setup

PLUS2 printer
SCODE <code> - rel 1.00
FCODE <code> - rel 1.00

PRINTER SETTINGS

PRINTER TYPE ....................................PLUS2

PRINTING HEAD TYPE ........................E48-CE
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK

Print a Setup report (see paragraph 5.1)

The Setup report shows
the firmware release

63
 Rev. 1.10
Part Number : 76200000004700
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
info@custom.biz - www.custom.biz

All rights reserved

www.custom.biz