AT&T

PARTNER®
Communications System
Remote Administration Unit
Installation and Use
Copyright © 1994 AT&T AT&T 518-455-050
All Rights Reserved Issue 1
Printed U.S.A. April 1994

Notice
Every effort was made to ensure that the information in this book was complete
and accurate at the time of printing. However, information is subject to change.

Security
As a customer of new telecommunications equipment you should be aware of
the significant and growing problem of theft of long distance services by third
parties, known commonly as “toll fraud.” It is particularly important that you
understand and take appropriate steps to deal with this crime because under
applicable tariffs, you will be responsible for payment of associated toll charges.
AT&T cannot be responsible for such charges and will not make any allowance
or give any credit resulting from toll fraud.

Toll fraud can occur despite the preventive efforts of network providers and
equipment manufacturers. Toll fraud is a potential risk for every customer with
telecommunications equipment having one or more of the following features:
(1) remote access, (2) automated attendant, (3) voice mail, (4) remote adminis-
tration and maintenance, and (5) call forwarding (remote). This is not a product
or design defect, but a risk associated with equipment having one or more of
the features described above. If your new telecommunications equipment
possesses any of these features, please consult the relevant portion of your
documentation for further details and specific procedures to reduce the risk of
toll fraud or contact your AT&T dealer for further details.

Trademarks
Call Assistant is a trademark of AT&T. MLS-34D, MLS-18D, MLS-12D, MLS-12,
MLS-6, and PARTNER are registered trademarks of AT&T.

Ordering Information
The order number for this book is 518-455-050. To order additional books, call
1 800 432-6600 in the continental U.S. and 1 800 255-1242 in Canada.

Support Telephone Number

In the continental U.S., AT&T provides a toll-free customer helpline 24 hours a
day. Call the AT&T Helpline at 1 800 626-2888 if you need assistance when
programming or using your system.

Outside the continental U.S., contact your local AT&T Authorized Dealer.
Contents

How to Use This Guide iii

Terminology iv
Additional Documentation iv

1 Installing the
Remote Administration Unit 1-1
■ Before You Begin 1-2
■ Installing an RAU at the Local Site 1-2
Selecting a Location for the RAU 1-2
Wall Mounting the RAU 1-3
Connecting the RAU 1-6
Required Programming 1-7
■ Installing an RAU at the Remote Location 1-8
Remote Location without a PARTNER System 1-8
Remote Location with a PARTNER System 1-11

2 Allowing Remote Administration 2-1

■ When You Call the Remote Location 2-2
■ When the Remote Location Calls You 2-3
■ When Remote Administration Occurs After Hours 2-3
Security of Your System 2-4
Enabling Unattended Administration 2-5
Disabling Unattended Administration 2-6

i
 Contents

3 Performing Remote Administration 3-1

■ Initializing Attended Administration 3-1
■ Initializing Unattended Administration 3-2
■ Remote Programming 3-4
■ Power Failure at the Remote Location 3-5
■ Summary of Remote Administration Commands 3-6

Glossary GL-1

Index IN-1

ii
How to Use This Guide

This guide explains how to set up and use remote administration,

which allows programming of a PARTNER®, PARTNER Plus, or
PARTNER II Communications System from a remote location.
Remote administration requires installation of Remote
Administration Units (RAUs) at the site to be administered (the
local site) and the remote location. RAUs are intended for
system programming purposes only.
The guide is divided into three chapters, as follows:
■ Chapter 1 is intended for the individual who will install the
Remote Administration Units at the local site and the
remote location.
■ Chapter 2 is intended for the user at the local site who
permits remote administration. This person does not
perform remote programming, but performs a simple
procedure to allow a remote system manager or Service
Center associate to administer the system.
■ Chapter 3 is intended for the remote system manager and
Service Center associate. This section explains how to
perform remote programming.

How to Use This Guide iii

Terminology

Throughout this guide, the following terminology is used:

■ system refers to a PARTNER, PARTNER Plus, or
PARTNER II Communications System.
■ system phones refer to the telephones specifically
designed to work with the system, namely the MLS-34D®,
MLS-18D®, MLS-12D®, MLS-12®, MLS-6® and MLC-6 tele-
phones.
■ standard phones refer to industry-standard telephones,
which also can be used with the system.

Additional Documentation

In addition to this guide, you may need the Programming and

Use guide for the specific release of the system with which you
are working. For example, if you are performing remote program-
ming for a site where Release 3 of the PARTNER II system is
installed, you would refer to the PARTNER II Communications
System Release 3 Programming and Use guide for specific pro-
gramming instructions.

iv How to Use This Guide

 1
Installing the
Remote Administration Unit

Contents
Before You Begin 1-2
Installing an RAU at the Local Site 1-2
■ Selecting a Location for the RAU 1-2
■ Wall Mounting the RAU 1-3
■ Connecting the RAU 1-6
■ Required Programming 1-7
Installing an RAU at the Remote Location 1-8
■ Remote Location without a PARTNER System 1-8
■ Remote Location with a PARTNER System 1-11

1-i
Installing the
Remote Administration Unit

1
This section explains how to install a Remote Administration Unit
(RAU) at the local site and the remote location. Read this section
if you are the person who will install the RAU.
RAUs allow a remote system manager or Service Center
associate (an AT&T employee or Authorized Distributor) to
perform remote programming on a PARTNER, PARTNER Plus, or
PARTNER II Communications System. For remote administration,
one RAU must be installed at the site to be administered (the
local site). The remote location also requires an RAU. An RAU at
the remote location can administer one local site at a time.
Therefore, a Service Center may have more than one RAU to
allow multiple associates to perform remote administration at the
same time.
Throughout the remainder of this chapter, remote system
manager refers to the remote system manager or Service Center
associate and remote location refers to the Service Center or
other remote location.

Installing the Remote Administration Unit 1-1

Before You Begin
Be sure the RAU package contains the following components:
■ 1 Remote Administration Unit
■ 1 mounting plate with plastic wall anchors, screws, and
double-sided adhesive
■ 2 2-pair telephone line cords
■ 1 power supply
■ 1 power supply cord with modular connectors

Installing an RAU
at the Local Site
For remote administration, the phone used for system program-
ming (typically extension 10) must be connected to the RAU
instead of being connected directly to the control unit. During
remote administration, this phone is unavailable to make or
answer calls. If the system allows system programming from
extension 11, the RAU may be connected to extension 11 to allow
uninterrupted use of extension 10 during remote administration.

Selecting a Location for the RAU

The RAU may be placed on a desk or mounted on a wall near the

control unit. When selecting a location, keep the following in
mind:
■ Do not place the RAU on top of the system control unit or
modules.
■ The RAU should be within 1.8 m (6 feet) of the control unit
and an electrical outlet.

1-2 Installing the Remote Administration Unit

 ■ If placing the RAU on a desk or table, be sure the surface
is stable.
■ Keep the cords out of the way to prevent anyone from trip-
ping over them.
If you are not wall mounting the RAU, continue with “Connecting
the RAU” on page 1-6.

Wall Mounting the RAU

1. Unpack the RAU and the mounting plate.

2. Select a location for the RAU not more than 1.8 m (6 feet)
from an electrical outlet and not more than 1.8 m (6 feet)
from the control unit.
3. Hold the mounting plate level against the wall, and mark the
holes (see Figure 1).

Wall

Mounting
Plate
(use for
markings)

Plastic
Mounting
Screw
Locations
(Side view)

Figure 1. Marking the Wall Mount Holes

Installing the Remote Administration Unit 1-3

 4. Drill a hole 4.7 mm (3/16 inch) in diameter through each of
the marks on the wall.
5. Insert one of the plastic wall anchors into each of the holes
(see Figure 2 A and B).
Screw Anchor

Leave 3mm (1/8inch)

of screw exposed
(do not tighten
flush to wall)
A B C

Figure 2. Inserting Anchors and Screws

6. Insert and thread the screws into the wall anchors, leaving
sufficient room to mount the wall plate. Do not tighten the
screws flush to the wall (see Figure 2 C).

1-4 Installing the Remote Administration Unit

 7. Place the mounting plate on the screws (see Figure 3).

Mounting Wall
Plate

RAU Double-Sided
Adhesive
Mounting
Screw
Locations
(Side view)

Figure 3. Attaching the RAU and Mounting Plate with

Adhesive

8. Attach the double-sided adhesive to the mounting plate

(see Figure 3).
9. Hold the RAU so that the panel with the lights and jacks is
easily visible. Then press the RAU against the double-
sided adhesive on the mounting plate (see Figure 3).
10. Continue with “Connecting the RAU.”

Installing the Remote Administration Unit 1-5

 Connecting the RAU

After wall mounting the RAU or placing it on a desk, do the follow-

ing steps using Figure 4 as a guide:
1. Plug one of the 2-pair line cords into the system program-
ming extension jack on the control unit. As noted previ-
ously, this can be extension 10 or extension 11 (if the sys-
tem allows programming from extension 11).
2. Plug the other end of the line cord into the leftmost RAU
jack labeled PRIMARY EXT. LINE (see Figure 4).

PRIMARY EXT. SECONDARY EXT.

POWER
LINE TELEPHONE LINE TELEPHONE POWER

R-RAU DTMF

ACTIVE CU-RAU PULSE

Figure 4. RAU Front Panel

3. At this point, do one of the following:

■ If the user wishes to connect an MLS-CA24 Call
Assistant™ Intercom Autodialer at this extension,
connect the Autodialer to the RAU jack labeled PRl-
MARY EXT. TELEPHONE. Then connect the system
phone to the Autodialer.
■ If the user wishes to connect only a system phone at
this extension, connect the phone to the RAU jack
labeled PRIMARY EXT. TELEPHONE.
4. Do not connect anything to the SECONDARY EXT. LINE or
SECONDARY EXT. TELEPHONE jacks on the RAU.

1-6 Installing the Remote Administration Unit

 5. Move the R-RAU/CU-RAU sw”tch to the CU-RAU position.
Disregard the DTMF/PULSE switch.

NOTE:
if you change the R-RAU/CU-RAU switch setting after the
RAU is installed, you must unplug the RAU power supply
from the wall outlet and plug it back in for the change to
take effect.

6. Plug one end of the power supply cord into the RAU jack
labeled POWER.
7. Plug the other end of the power supply cord into the power
supply.
8. Plug the power supply into a wall outlet. The light labeled
POWER should be lit. If not, check all connections. The
light labeled ACTIVE will be lit only during remote adminis-
tration.
9. Continue with “Required Programming.”

Required Programming

If Automatic Extension Privacy is available on this system, you

must assign it to the extension connected to the PRIMARY EXT.
LINE jack of the RAU. Refer to the programming instructions in
the appropriate PARTNER system Programming and Use guide.

Installing the Remote Administration Unit 1-7

Installing an RAU
at the Remote Location
The RAU is designed for use with any PARTNER communications
system. However, the RAU can be connected directly to a loop-
start Central Office line or behind a PBX analog extension port. If
you wish to install an RAU at a location without a PARTNER sys-
tem, contact the Central Office to be sure the location uses a
loop-start line.
In addition to the RAU, you will need a system display phone:
■ an MLS-12D or MLS-18D is recommended for a remote
location that administers only small PARTNER systems of
up to 4 lines/12 extensions maximum;
■ an MLS-34D phone is recommended for a remote location
that administers PARTNER II or PARTNER Plus systems as
well as small PARTNER systems.
You also can connect an MLS-CA24 Call Assistant Intercom
Autodialer.

Remote Location
without a PARTNER System

To install the RAU at a location where a PARTNER system is not

installed, do the following:
1. Place the RAU on the remote system manager’s desk, or
mount the RAU on the wall next to the system phone so the
manager can see the RAU panel lights. The RAU should be
within 1.8 m (6 feet) of an electrical outlet.

NOTE:
To wall mount the RAU, follow Steps 1 through 9 of “Wall
Mounting the RAU” earlier in this chapter. Then continue
with Step 2 on the following page.

1-8 Installing the Remote Administration Unit

 2 . Plug the loop-start line cord into the leftmost RAU jack
labeled PRIMARY EXT. LINE (see Figure 5).

PRIMARY EXT. SECONDARY EXT.

POWER
LINE TELEPHONE LINE TELEPHONE POWER

R-RAU DTMF

ACTIVE CU-RAU PULSE

Figure 5. RAU Front Panel

3 . At this point, do one of the following:

■ If you wish to connect an MLS-CA24 Call Assistant
Intercom Autodialer along with the system phone,
connect the Autodialer to the RAU jack labeled PRl-
MARY EXT. TELEPHONE. Then connect the system
phone to the Autodialer.

NOTE:
The Autodialer will be operational only when the RAU
is remotely administering a PARTNER system.
■ If you wish to connect only the system phone, con-
nect the phone to the RAU jack labeled PRIMARY
EXT. TELEPHONE.
4 . Do not connect anything to the SECONDARY EXT. LINE or
SECONDARY EXT. TELEPHONE jacks on the RAU.
5 . Move the R-RAU/CU-RAU switch to the R-RAU position.

Installing the Remote Administration Unit 1-9

 NOTE:
If you change the R-RAU/CU-RAU switch setting after the
RAU is installed, you must unplug the RAU power supply
from the wall outlet and plug it back in for the change to
take effect.

6. If the Ioop-start line supports touch-tone dialing, move the

DTMF/PULSE switch to DTMF. If the line supports rotary
dialing only, move the DTMF/PULSE switch to PULSE.

NOTE:
If you change the DTMF/PULSE switch setting after the RAU
is installed, you must unplug the RAU power supply from
the wall outlet and plug it back in for the change to take
effect.

7. Plug one end of the power supply cord into the RAU jack
labeled POWER.
8. Plug the other end of the power supply cord into the power
supply.
9. Plug the power supply into a wall outlet. The light labeled
POWER should be lit. if not, check all connections. The
light labeled ACTIVE will be lit only during remote adminis-
tration.

Telephone Operation and Use

After the RAU is installed, the system phone connected to the
RAU is available to make and receive calls unrelated to remote
programming. The system phone works like a single-line phone.
Calls may be placed by lifting the handset and dialing the
number on the dialpad. Incoming calls ring at the system phone,
and they can be answered by picking up the handset. The fixed
and programmable feature buttons on the system phone cannot
be used.

1-10 Installing the Remote Administration Unit

 Remote Location
with a PARTNER System

To install the RAU at a location with a PARTNER system, do the

following:
1 . Place the RAU on the remote system manager’s desk, or
mount the RAU on the wall next to the system phone so the
manager can see the RAU panel lights. Do not place the
RAU on top of the PARTNER control unit or modules. The
RAU should be within 1.8 m (6 feet) of an electrical outlet.

NOTE:
To wall mount the RAU, follow Steps 1 through 9 of “Wall
Mounting the RAU” earlier in this chapter. Then continue
with Step 2 below.

2 . Plug one of the 2-pair line cords into any desired extension
jack on the control unit.
3 . Plug the other end of the line cord into the leftmost RAU
jack labeled PRIMARY EXT. LINE.

PRIMARY EXT. SECONDARY EXT.

POWER
LINE TELEPHONE LINE TELEPHONE POWER

R-RAU DTMF

ACTIVE CU-RAU PULSE

Figure 6. RAU Front Panel

Installing the Remote Administration Unit 1-11

 4. At this point, do one of the following:
■ If you wish to connect an MLS-CA24 Call Assistant
Intercom Autodialer at this extension along with the
system phone, connect the Autodialer to the RAU
jack labeled PRIMARY EXT. TELEPHONE. Then con-
nect the system phone to the Autodialer.

NOTE:
The Autodialer will be operational only when the RAU
is remotely administering a PARTNER system.

■ If you wish to connect only the system phone at this

extension, connect the phone to the RAU jack
labeled PRIMARY EXT. TELEPHONE.
5. Do not connect anything to the SECONDARY EXT. LINE or
SECONDARY EXT. TELEPHONE jacks on the RAU.
6. Move the R-RAU/CU-RAU switch to the R-RAU position.
Disregard the DTMF/PULSE switch.

NOTE:
If you change the R-RAU/CU-RAU switch setting after the
RAU is installed, you must unplug the RAU power supply
from the wall outlet and plug it back in for the change to
take effect.

7. Plug one end of the power supply cord into the RAU jack
labeled POWER.
8. Plug the other end of the power supply cord into the power
supply.
9. Plug the power supply into a wall outlet. The light labeled
POWER should be lit. If not, check all connections. The
light labeled ACTIVE will be lit only during remote adminis-
tration.

1-12 Installing the Remote Administration Unit

10. At the system phone connected to this RAU, press [ Feature ]
[ ✳ ] [ 9 ] while the handset is in the cradle. This initializes the
RAU. You do not receive any signal from the RAU that ini-
tialization has taken place.
You also may need to initialize the RAU after a power
failure. If the phone is not operating after a power failure,
initialize the system by pressing [ Feature ] [ ✳ ] [ 9 ].

Installing the Remote Administration Unit 1-13

 2
Allowing Remote
Administration

Contents
When You Call the Remote Location 2-2
When the Remote Location Calls You 2-3
When Remote Administration Occurs
After Hours 2-3
■ Security of Your System 2-4
■ Enabling Unattended Administration 2-5
■ Disabling Unattended Administration 2-6

2-i
Allowing Remote
Administration

2
Read this chapter if you wish to allow remote administration of
your PARTNER system. Remote administration allows a remote
system manager or Service Center associate to perform system
programming from a remote location.

Remote administration requires the following:

■ A Remote Administration Unit (RAU) must be installed near
the system control unit.
■ The system phone at extension 10 or 11 must be
connected to the RAU jack labeled PRIMARY EXT.
TELEPHONE instead of being connected directly to the
control unit. Throughout the remainder of this chapter, this
phone will be called the Primary Extension Telephone.
During remote administration, this phone is unavailable to
make or answer calls.
■ Automatic Extension Privacy, if available on your
system, must be assigned to the extension connected to
the RAU. For more information on Automatic Extension
Privacy, see the programming instructions in the
appropriate PARTNER system Programming and Use
guide.

Allowing Remote Administration 2-1

 Throughout the remainder of this chapter, remote system
manager refers to the remote system manager or Service Center
associate, and remote location refers to the Service Center or
other remote location.
Remote administration can be initiated in one of three ways:
■ You can call the remote location and request assistance.
■ The remote location can call you and request permission
to administer your system.
■ You can set the system to allow remote administration after
normal business hours or when the system is unattended.

CAUTION:
Please carefully read the section “Security of Your System”
on page 2-4 for information on how to better protect your
system.

When You Call

the Remote Location
To request remote programming for your system:
1. Place a call from your Primary Extension Telephone to the
remote system manager at the remote location.
2. When the remote system manager tells you to do so, start
the remote administration by pressing [ Feature ] [ ✳ ] [ ✳ ].
At this point, you will no longer hear the remote system manager’s
voice. As the remote system manager performs remote program-
ming, the associated messages appear on your Primary Exten-
sion Telephone’s display (if you have a system display phone).
3. Remain on the line using the speakerphone (or listening
through the handset) so you can speak with the remote sys-
tem manager when the remote administration is completed.

2-2 Allowing Remote Administration

When the Remote Location
Calls You
If the remote location calls you to request permission to adminis-
ter your system, do the following:
1. Be sure the call is at your Primary Extension Telephone. If it
is not, transfer the call to the correct extension.
2. When the remote system manager tells you to do so, start
the remote administration by pressing [ Feature ] [ ✳ ] [ ✳ ].
At this point, you will no longer hear the remote system manager’s
voice. As the remote system manager performs remote program-
ming, the associated messages appear on your Primary Exten-
sion Telephone display (if you have a system display phone).
3. Remain on the line using the speakerphone (or listening
through the handset) so you can speak with the remote sys-
tem manager when the remote administration is completed.

When Remote Administration

Occurs After Hours
You may prefer to have remote programming performed after
normal business hours. The system does not have to be
attended during that time. This is referred to as unattended
administration. In this case, you enable unattended administra-
tion and notify the remote system manager who will administer
your system.

Allowing Remote Administration 2-3

Security of Your System

CAUTION:
As a customer of a Remote Administration Unit, you should
be aware that there exists an increasing problem of tele-
phone toll fraud. Telephone toll fraud can occur in many
forms, despite the numerous efforts of telephone companies
and telephone equipment manufacturers to control it.

The following security measures assist you in managing remote

administration to help prevent unauthorized use:
■ Always enter a four-digit password for unattended
administration. Use a different password each time.
■ Immediately after enabling unattended administration,
notify the remote system manager.
■ Disable unattended administration when it is no longer
needed.

2-4 Allowing Remote Administration

Enabling Unattended Administration

To enable unattended administration, do the following:

1. If answering machines are connected to the line on which
the remote system manager will call, turn them off or
disconnect them.
2. If you have voice mail coverage on your Primary Extension
Telephone, turn it off to prevent the voice mail from answer-
ing the remote system manager’s call.
3. At the Primary Extension Telephone, press [ Feature ] [ ✳ ] [ 1 ].
It is not necessary to lift the handset or to press [ Spkr ].
4. To enter a password, dial four digits of your choice.

NOTE:
It is strongly recommended that you enter a four-digit pass-
word. If you enter a password, the remote system manager
must enter that same password to administer your system.
When you disable unattended administration, the password
is automatically erased. You may select a different pass-
word each time you enable unattended administration.

5. Notify the remote system manager that unattended adminis-

tration has been enabled. If you entered a password, tell it
to the remote system manager.

NOTE:
When unattended administration is enabled and an incoming call
rings nine times (or multiple calls cause the Primary Extension
Telephone to ring nine times without interruption), the RAU
answers the ringing call, and the caller hears the modem tone.
Therefore, it is recommended that unattended administration be
enabled only when you are not expecting any calls.

Allowing Remote Administration 2-5

Disabling Unattended Administration

It is recommended that you disable unattended administration as

soon as possible (typically the morning after remote administra-
tion has been performed).
To disable unattended administration, press [ Feature ] [ ✳ ] [ 0 ] at
your Primary Extension Telephone. If you entered a password
when you turned on unattended administration, it is erased.

2-6 Allowing Remote Administration

 3
Performing Remote
Administration

Contents
Initializing Attended Administration 3-1
Initializing Unattended Administration 3-2
Remote Programming 3-4
Power Failure at the Remote Location 3-5
Summary of Remote Administration
Commands 3-6

3-i
Performing Remote
Administration

3
Read this chapter if you are a remote system manager or a
Service Center associate who wishes to perform remote
programming.

Initializing Attended
Administration
Remote administration may begin when the local site calls you for
assistance, or when you call the local site and request permission
to administer the system. In either case, once you are talking
with the user at the local site, do the following:
1. Continue this call using the handset (not the speakerphone)
of the phone connected to your RAU.
2. Ask the user to allow remote administration by pressing
[ Feature ] [ ✳ ] [ ✳ ].
This activates a modem connection between your RAU and the
RAU at the local site.

Performing Remote Administration 3-1

 At this point, the RAU modem will try to establish a connection at
2400 bps. If that connection cannot be made, the modem will
attempt a connection at 1200 bps:
■ If the connection is established at 2400 bps, the display at
your phone is:
****

■ If the connection is established at 1200 bps, the display at

your phone is:
***!

When the modem connection is made, the ACTIVE light on

the RAU is lit.
■ If a modem connection cannot be made at all, the voice
connection is resumed, and you can ask the user to press
[ Feature ] [ ✳ ] [ ✳ ] again.

When you receive one of the modem connection displays, you

are at the Main Level of remote administration commands and
you can begin remote programming.

Initializing Unattended
Administration
If the local site has enabled unattended administration as
described in Chapter 2, you can call the local site’s system
directly, following the steps below.
1. Using the handset (not the speakerphone) of the phone
connected to your RAU, place a call to the Primary Exten-
sion Telephone at the local site.
After the call rings 9 times at the Primary Extension Telephone,
the local site’s RAU will automatically answer the call and activate
its modem. You hear the modem tone.

3-2 Performing Remote Administration

 2. If the user at the local site specified a password for unat-
tended administration, you are prompted to enter the pass-
word when the modem connection has been established.
The display reads:
????

3. Slowly enter the four-digit password.

At this point, one of the following happens:

■ If the connection is established at 2400 bps, the
display at your phone is:
****

■ If the connection is established at 1200 bps, the

display at your phone is:
***!

When the modem connection is made, the ACTIVE

light on the RAU is lit.
■ If you entered the password incorrectly, the phone
beeps and the password prompt (????) is
displayed again. You can try to re-enter the pass-
word three times before the connection is dropped.

When you receive one of the modem connection displays, you

are at the Main Level of remote administration commands and
you can begin remote programming.

Performing Remote Administration 3-3

Remote Programming
Any programming that can be performed on a system phone at
extension 10 or 11 at the local site can be performed by the
remote system manager at the remote location. See the
appropriate PARTNER system Programming and Use guide for
information on specific programming procedures.
1. Press [ Feature ] [ ✳ ] [ 2 ] to enter remote programming mode.
The modem connection is verified and remains established dur-
ing remote administration. The lights on your phone indicate the
status of the corresponding buttons on the Primary Extension
Telephone at the local site.
2. Press [ Feature ] [ 0 ] [ 0 ] left [ Intercom ] left [ Intercom ] to enter pro-
gramming mode.
3. If a System Programming Password is required by your sys-
tem, enter it.
4. Press right [ Intercom ] to enter Centralized Telephone Pro-
gramming, or enter [ ✳ ] and a three-digit programming pro-
cedure code for system programming.
5. Continue programming as described in the Programming
and Use guide.
6. Press [ Feature ] [ 0 ] [ 0 ] to exit programming mode.
7. At this point, do one of the following:
■ Press [ Feature ] [ ✳ ] [ 6 ] to return to the Main Level of
remote administration commands.
■ Press [ Feature ] [ ✳ ] [ 3 ] to drop the modem connection
and resume the original voice connection with the
user at the local site.
■ Hang up to disconnect the call to the local site.

3-4 Performing Remote Administration

Power Failure
at the Remote Location
If a power failure occurs at the remote location where the RAU is
connected to a PARTNER system control unit, you may need to
reset the RAU and the control unit. If the red light next to the left
intercom button on the system phone connected to the RAU is lit
after power has been restored, reset the RAU and the control unit
by pressing [ Feature ] [ ✳ ] [ 9 ].
The red light next to the left intercom button goes out, and the phone
lights reflect the status of the buttons.
It is not necessary to perform this procedure at the local site at
any time.

Performing Remote Administration 3-5

 Summary of Remote Administration Commands

Command Function

[ Feature ] [ ✳ ] [ ✳ ] Start remote administration

[ Feature ] [ ✳ ] [ 0 ] Disable unattended administration

[ Feature ] [ ✳ ] [ 1 ] Enable unattended administration

+ 4-digit password

[ Feature ] [ ✳ ] [ 2 ] Enter remote programming mode

[ Feature ] [ ✳ ] [ 3 ] Re-establish voice connection with local site

[ Feature ] [ ✳ ] [ 6 ] Return to Main Level of remote administration

commands

[ Feature ] [ ✳ ] [ 9 ] Initialize RAU (after installation or power failure)

only at remote location

3-6 Performing Remote Administration

Glossary

Local site
Place with installed PARTNER, PARTNER Plus, or PARTNER II system that
can be administered remotely.

Primary Extension Telephone

The phone connected to the RAU jack labeled PRIMARY EXT. TELEPHONE.

Remote Administration
Function that allows programming of a PARTNER, PARTNER Plus, or
PARTNER II system from a location other than the one where the system is
installed.

Remote location
Place other than the one where the PARTNER, PARTNER Plus, or PARTNER
II system is installed.

Remote system manager

PARTNER, PARTNER Plus, or PARTNER II system user at a remote location
who can perform programming.

GL-1
Glossary

Service Center associate

AT&T employee or Authorized Distributor who can perform programming on
PARTNER, PARTNER Plus, and PARTNER II systems.

Standard phones
Industry-standard touch-tone or rotary telephones, which can be used with
the system.

System
The PARTNER, PARTNER Plus, or PARTNER II Communications System
control unit and system phones that you purchased, plus all other
telecommunications devices that are connected to the control unit.

System phones
The AT&T telephones that are specifically designed to work with your
PARTNER system. Models include the MLS-34D, MLS-18D, MLS-12D,
MLS-12, MLS-6, and MLC-6 telephones.

Unattended Administration
Refers to remote administration performed after normal business hours. The
system does not have to be attended during that time.

GL-2
Index

A E
Active light, 1-6, 1-7, 1-10, 1-11, Extension 10, 1-2
1-12 Extension 11, 1-2
Answering machines, with
unattended administration, 2-5
Attended administration
for remote system manager,
3-1 – 3-2 I
for user at local site, 2-3 Initializing an RAU, 1-13, 3-6
Autodialer, 1-6, 1-8, 1-9, 1-12 Installing an RAU
Automatic Extension Privacy, at the local site, 1-2 – 1-7
1-7, 2-1 at a remote location with a
PARTNER system, 1-11 – 1-13
at a remote location without a
PARTNER system, 1-8 – 1-10
Intercom Autodialer (see
C Autodialer)
Call Assistant (see Autodialer)
Centralized Telephone
Programming, 3-4
Commands, summary of remote
administration, 3-6 L
Components (see RAU Line cords (see Telephone line
components) cords)
Loop-start line, 1-8, 1-10

D
DTMF/Pulse switch, 1-7, 1-10, M
1-12 MLS-CA24 Call Assistant (see
Autodialer)
Modem, 3-1 – 3-3
Mounting plate, 1-2, 1-3, 1-5

IN-1
Index

P S
Password, for remote admin- SECONDARY EXT. LINE jack, 1-6,
istration, 2-4, 2-5, 2-6, 3-3 1-9, 1-12
PBX analog extension port, 1-8 SECONDARY EXT. TELEPHONE
Power failure, 1-13, 3-5, 3-6 jack, 1-6, 1-9, 1-12
Power light, 1-6, 1-7, 1-10, 1-11, Security of your system, 2-4
1-12 Service Center, 1-1, 2-2
Power supply, 1-2, 1-7, 1-10, Standard phone, iv
1-12 System phone, iv, 1-8, 1-10,
Primary Extension Telephone, 1-12, 2-1
2-1, 2-2, 2-3, 2-5, 2-6 System programming (see
PRIMARY EXT. LINE jack, 1-6, Remote programming)
1-9, 1-11 System Programming
PRIMARY EXT. TELEPHONE jack, Password, 3-4
1-6, 1-9, 1-11
Programming (see also Remote
programming), 1-7, 2-1
Programming mode, 3-4
T
Telephone line cords, 1-2, 1-6,
1-9, 1-11

R
RAU components, 1-2
Remote administration, how to
request, 2-2 U
Remote location, 1-1, 2-2 Unattended administration
Remote programming, 1-1, 2-1, defined, 2-3
3-4, 3-6 disabling, 2-6, 3-6
Remote system manager, 1-1, enabling, 2-5, 3-6
2-2 for remote system manager,
R-RAU/CU-RAU switch, 1-7, 3-2 – 3-3
1-9, 1-10, 1-12 password, 2-4, 2-5, 2-6, 3-3

IN-2
Index

V
Voice mail, with unattended
administration, 2-5

IN-3
 Comcode 107092462
Printed in USA 518-455-050