| unit |
7 Business andthe
Environment
Key vocabulary © ttis often sai that we live in a consumer society; we consider it important to buy
products and services. Companies need to be aware of the impact of this on the
environment, the natural world around us. Many companies use packaging
(boxes, bottles, etc.) which hes been recycled, that is made using old materials.
Pollution, such as smoke in the air, can be reduced if companies use trains instead of
road transport.
Lead-in 1 Im groups, look at the cartoons below and discuss these questions.
‘+ Which environmental threat does each cartoon refer to?
+ Which cartoon do you think is the most effective?
+ Which environmental cause do you think is the most important today?
These words will help you.
‘ozone laver global warming coil spills
chemical / mclear waste rubbish bin (GB) trash can (US)
 
   
  
6sPiet)
2 In groups, discuss these statements made by Anita Roddick, founder of The
Body Shop International. Do you agree with any of them? Why? Why not?
‘A good business should be part of society, and you have to have pride in what you
do. There's no pride in making millions of pounds, but there is pride in helping
people and the environment.’
"The idea now is global responsibility. Businesses are the true planetary citizens
they can push frontiers, they can change society."
"In the next decade, environmentalism will be the most important issue for
business."
3 As consumers become increasingly concerned about the environment, more
and more companies claim to be producing ‘environmentally-friendly’
products. Read the claims below and match each one to the company that you
think made it
 
    
a fast food chain
2 sports footwear firm
a cosmeties firm
a car manufacturer
   
 
1 We provide refills for all our bottles."
2 ‘All our packaging is made of biodegradable materials,’
3. ‘When you've finished with our products bring them back, we recycle them.’
4 ‘Our latest model is much less polluting.”
What other companies with environmentally-friendly policies do you know?
 
IL Read the text below and write three questions you would like to ask about
Patagonia,
aS eee eae
Bees ci sak, The one
Bet ers
een im aque
hough f= CEO, Yvon Chou re ete ie
eee ae era
  
2. Read the text opposite and see if you can find the answers to your questions.
., Can you guess the answers to your other questions?
i 3. Read the text again and answer these questions.
According to the text, why are Patagonia’s customers so loyal?
1
\ 2 In what ways does Patagonia make efforts to explain its products
\ . friendliness"?
3. What is the overall objective of Patagonia's environmental education policy?
4 How does Patagonia reassure customers who might question their claims to be
environmentally-friendly?
5 How do customers react to Patagonia's grants projects?
‘carth=Proven environmental
commitment helps
create committed
customers
Jacquelyn Ottman
When self-prociaimed Tatagonics’ dil up Patagonia, they
know they will receive more than a high-quality fleece
anorak of a waterproof pair of hiking boots. Thanks to
the California-based retail finns outdoor elothing catalog
and its exemplary method of communicating its comporate
environmentalism, customers are not only knowledgeable
about the company's environmental progress. they are
loyal’ 0.
When purchasing producis from Patagonia, customers
also buy inio a commitment 19 environmental restoration
Paiagonia's example demonstrates good green-marketing
strategies.
  
Educate consumers on environmental produet
attributes and benefits.
Paisgonia takes pains to expin its products’ earih-
friendliness and show customers the big picture. For
example, in the mid-l990s, Patagonia bexan using
corganically-grown cotton exchisively. In addition 10
highlighting: the ‘osganie* merchandise in product
descriptions in catalops, essays explained why organically~
produced produets are eaviroumentaly preferable.
Other essays expanded the issue beyond indivicual
products and processes. Ina 1996 catalog essiy, far
example, CEO Yvon Chouinard explained the rationale
behind the company’s switch to orzanically-zrown cotton,
including the problems associated with producing
conventional cotton, the larger long-term benefits of
investing in organicelly-grown products and the need 10
think about long-term Sustainability issues when choosing
produc.
One might assume that explaining the benefits of organic
cotton in catalogs was a stategic move, since the company
hud to jusify the $2 to $10 premium per garment. But
other essys, for instance, addressed environmental issues
no: directly tinked t0 company profi
Broad environmental education teaches consumers that
although thinking and buying green is more expensive,
rormentalism is less faxing on the earth in the Fong
run, and therefore, on individuals,
 
 
 
 
 
 
 
 
 
Joyal: aways supporting
‘organic mace without etificial chemicals
‘to engage 5. to attract 8b, and keep thelr
Interest
‘a backlash a strong reaction against sth.
‘dup t0 gh an ‘unatficia nama
  
‘though (US): until (6B)
“ross rons at the vel of ordinary people
‘Wodiveraty: many different plants and
‘animals existing in ene area
‘resource extraction: taking natural products
trom the earn
Business and the Environment
Use a variety of media
7 Palagonia's advertising and company literature aim 10
educate. Instead of a catalog packed only with sales
information} Patagonia's catalog is more like National
Geographic, Demonstrations in Patagonia’s retail stores
engage* customers with ineractive displays of the earth's
processes. Annual reports, pamphlets and other company
literature explain new ideas in environmentalism, And
Patagonia was one of the first companies to discuss
sustainability in paid media,
Demonstrate tangible corporate
environmental progress.
8 Patagonia realizes that customers sometimes doubt
corporate environmental claims. To avoid consumer
backlash, Patagonia publishes the results of its intemal
environmental assessment
9 This report reviews all office, production and
merchandising activities and uacovers opportunities to cut
waste and reduce energy. Readers can see how Patagonia
tries to conduct business in a socially responsible manner,
from choosing long-lasting efficient light bulbs 10
providing on-site child care for employees’ children. The
grounds around the company’s headquarters even feature
edible landscaping - banana trees.
10 Through an environmental grants program, dubbed*
Earth Tax, Patagonia pledges 1% of is sales oF 10% ofits
pre-tax profit, whichever is greater, to small, local
preservation and restoration effort. Through* April 1997,
Patagonia had coniibuted more than $8m to hundreds of
such organizations
11 Believing that grass roois* efforts do the most to raise
community awareness of local problems, tic Earth Tax
program targets smaller grass roots orgsnizations
committed 10 issues. such as biodiversity*, old-growth
forests, environmentally preferable methods of resource
extraction’, altemative energy and water, social activist
and environmental education, By funding more than 350
of these effors cach year, Patagonia helps raise
‘community awareness nationwide
 
Empower consumers to take action,
12 An annul Earth Tax Report invites customers to apply
for grants for local projects, Participants are quick to apply
and inform the company about environmental successes.
‘One recent catalog featured a customer sporting an
insulated Patagonia guide jacket as she rescued a calf born
during a Colorado snow storm.
13 Wah powerful communication, meaningful corporate
environmental progress and avenues for consumer
activism, it is no wonder that even skeptics become
Patagonia customers and customers become Tatagonics
Marketing News
       
       
  
   
   
  
 
 
 
   
   
  
   
  
   
   
  
  
 
   
  
  
  
   
   
 
  
  
  
  
   
    
  
  
 
      
0768
Vocabulary
T_ Complete the passage below using these words from the text
a sustainability {para #) empower (para 12)
b product descriptions (para 3) @ commitment (para 2)
© catalogs (para 3) {organic (para 3)
Patagonia is an outdoor clothing firm with a strong ' eons fenietl.__ to
envitonmental causes. It sells its products through retail outlets and by mail
‘order. Patagonia is renowned for its spectacular _which are
filled with unusual and dramatic photos (all taken by customers) displaying the
clothing in exciting ways. They also contain detailed *
which include definitions of materials and explanations of manufacturing
processes.
‘The epmpany makes jackets fiom recycled plastic bottles and produces clothing
from * materials. It offers courses to its employees on non-
violent demonstrations and even pays bail for employees who get arrested. It
also donates money to environmental groups and generally supports efforts
that * consumers to take action. Patagonia’s strategy isn't
just to give away money to good causes but to pioneer new, long-term practices
of? Jn business, prove their economic viability and persuade
other businesses (0 Follow.
 
 
 
2! Find words in the text which have the opposite meaning to the words below.
1 imperfect (para 1) exempte\ry 5 separate (para 3)
2 uninformed (para 1) 6 taken (para 10)
3 innovative (para 4) 7 locally (para 11)
4 uncalculated (para 5) 8 failures (para 12)
3 Match the nouns and verbs as they arc uscd im the text.
address * a business r
doubt =. b awareness
3 publish © results
4 conduct — VA_d_ issues
5 raise © claims
4 Replace the words i
correct form.
 
ics with expressions from Vocabulary 3 in the
 
1. The speaker will talk about the difficulties we are likely to encounter,
address the LSSucS
The company runs its affairs in an ethical and honest manner
The government will make public the conclusions of the environmental study next
month,
4 We are running a campaign designed to fncrease public knowledge of the current
crisis
5 Many consumers don’t belteve statements made by companies about their products.Vocabulary
development:
word building
Discussion
With some words its possibe to create several
Look at these examples.
Business and the Environment
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In groups, discuss these questions.
‘What do you think of Patagonia's approach to business?
Are consumers in your country concemed about the environmental policies of
2
3
businesses?
 
Va Non Noun Adjective
(ea) (person)
2 environment environmentalist | _ ensironmenial
aatvale ace aelvist ate
activity
1 Complete the table below, using @ dictionary. Some words may have two forms
with the same speling
Veo Noun Noun Adjective
(idsa) (person)
produce ® ‘
(ean (wag 8
progress .
(eccrine)
manage 3
(eth sar ty
direct a
| add to these words?
it © susan = d- employ
Would you pay more for things produced in an environmentally-friendly
manner? If so, how much more?
6LanguageFocus
Expressing —_Look at the following sentence from the text on page 67
contrast Although thinking and buying green ts more expensive, environmentalism is less taxing
‘on the earth in the tong run. (para 6)
7 Join the sentence halves below.
In spite of the present recession, ‘we still haven't reached our target
Despite rising costs, people are still buying them,
Even though our products are expensive,) ¢ they are keeping their prices low.
Although profits are increasing, ‘we can reach our output deadline.
Despite the fact that our supplies the long-term economic outlook
were late, is optimistic.
 
2 In pairs, underline the expressions of contrast in exercise 1
Which ate followed by:
a subject + verb?
noun or verb
 
ingl
+ For more information on expressing contrast, turn 10 page 167.
Practice Join the pairs of sentences using an expression of contrast, Use cach expression
once.
Example:
Patagonia sales fell in the 90s. Their reputation for high quality didn't decline.
Inspite ofa fallin sales in the 90s, Patagonia's repuiation for high quatity didn't decline.
1 Young people are concerned about the environment, They can't always afford
environmentally-friendly. products.
2 Patagonia makes efforts to convince other companies to use organically-grown
cotton. Many companies resist because it costs more.
3 Pollution is rising in Paris, People still prefer to take their cars to work
4 Many countries organise separate waste collections for glass, paper, metal and
plastic. Many others don’t
5. Most beauty products carry the labe ¢ animal testing’. Some ofthe
components may have been tested on animals,
  
The passive Look at the following extracts from a Patagonia brochure.
A Patagonia saves thousonds of gallons of oil by diverting millions of plastic bottles from
landjils to recyeling plants
B For every’ 3,700 (2-ire) bottles that are reeyeled, «barrel ofoil (42 gallons) s saved.
‘What form is the verb in bold in each sentence?
What is the difference in emphasis?
++ For more information on the passive, turn to page 167
70Practice
Pie egos)
 
They?
(make) into clothes known a
as PCR synchilla clothing}. ° Fy, brie to Chow”
Therecycled fibers
: (ship) to
patagonia
 
Listening
Business and the Environment
J The following extract describes how Patagonia uses recycled plastic bottles to
make material for jackets, Put the verbs in brackets in the passive form to
complete each stage of the process.
 
   
    
  
     
   
   
  
  
 
Bottles Theplestic
2 (coment)
(bring) to the focal into small pieces and
recycling centre. 2 _(chop)
into fakes
 
 motties to
Theftakes
(melt) and shaped into
fine fibers.
 
 
 
the mill.
2 Rewrite the following sentences using a passive form. Omit the agent ifit is
not important,
Example:
Patagonia introduced recycled fleece into its range in. 1993.
Reeveledfleecewas ntroducedin 1993.
Consumers will buy more and more ‘environmentally-friendly’ products
Consumers should take plastic bottles to the local reeyeling centre.
Patagonia can make 150 synchilla garments from 3,700 bottles
The company has recently added a new item to the product range.
Many companies are developing green-marketing strategies
whee
Skills FOCUS
‘The Body Shop International is a highly
successful franchise skincare retailer. It is
against using animals in testing cosmetics,
very active in community projects, and
particularly well known for its
involvement in environmental causes
 
i Listen to eight customers in a
London Body Shop branch, and note the
reason(s) each customer gives for bi
Body Shop products.
  
7unit seven
Speaking Convincing a sponsor
Like Patagonia, many companies sponsor, or contribute money towards. events
of activities to maintain their image or to create a new image. Sponsorship can
cover a whole range of activities including sport, education and local
community projects depending on the type of image the company wants to
project. For example, IBM sponsored the 2000 Olympic Games in Sydney, and
. Coca-Cola sponsors 151 American college students every year.
“| In pairs, make a list of companies which sponsor activities like those
mentioned above. What kind of image does each company want to project
through its sponsorship?
 
2 In groups, choose one of the following projects which need sponsorship.
a
     
  
   
         
     
        
   
  
  
  
=
A charity © raising
4A chan oe of Fu
sty ‘People |
ative fr the