ANALYSIS ON ABSTRACT

Analyzing NCC bank and its one of the selected

manager from different aspects of management and
differentiating between the actual tasks and the
NCC BANK AND conceptual theories of management.

ITS MANAGER Infinity Group

MGT 210

[Document subtitle]
 Course Instruction
Analysis of NCC Bank and its Manager
MGT-210

Submitted to
KH. ASEF SAFA KABIR
Lecturer, BBA
North South University

Submitted by
1. Md. Rafiqul Islam ID: 1410258030
2. Abhijeet Podder Anjan ID: 1410241630
3. Anis Mahmud ID: 1410478630
4. Sadman Jawad ID: 1410072030
5. Shafiqur Rahman ID: 1410182030
6. Srabone Saha ID: 1410592630

Members of
Section: 4
Bachelor of Business Administration (BBA)
North South University

Submission Date: 10th April 2014

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10th April 2014
KH. ASEF SAFA KABIR
Lecturer, BBA
North South University

Dear Sir,
Here is the report on the observational study of a manager and his organization that you
asked us to conduct on the last month.

This report mainly focuses on the functions, skills, roles, strength, weakness, and
opportunities etc. of a manager and those of his organizations. We have prepared this
report by consulting with Sk. Sirajul Kabir Vice President & Branch in-charge National
Credit and Commerce Bank Ltd. and studying relevant books, articles, slides, blogs
and websites. We have tried our best to provide all the question’s answers in this report.
We have also tried to include all the necessary information in this report.
We appreciate your choosing this type of assignment for us.

Sincerely yours,

----------------------------
Md. Rafiqul Islam
ID: 1410258030
On behalf of all the members of
Infinity Group
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Name------------------------------------------------------------------------------------------------------------------------------- 5
Designation --------------------------------------------------------------------------------------------------------------- 5
History of Company--------------------------------------------------------------------------------------------------------- 5
Services and Products---------------------------------------------------------------------------------------------------- 6
Department and Functions---------------------------------------------------------------------------------------------- 7
Tasks of Human Resources Department--------------------------------------------------------------------------7
Organizational Structure or Organ gram--------------------------------------------------------------------------8
Functions of the Selected Manager-------------------------------------------------------------------------------- 10
Deviation from the Book Concept---------------------------------------------------------------------------------- 12
Managerial Roles----------------------------------------------------------------------------------------------------------- 12
Skills of Selected Manager--------------------------------------------------------------------------------------------- 13
Effectiveness of Managerial Functions, Skills, and Roles for Organization---------------------14
SWOT Analysis of the Manager-------------------------------------------------------------------------------------- 14
SWOT ANALYSIS OF NCC Bank Ltd.------------------------------------------------------------------------------15
Relevance between the SWOT Analysis of the bank and the manager----------------------------16
Brief analysis of internal organizational environment-----------------------------------------------------17
Technologies Used in Managers Job------------------------------------------------------------------------------17
Internet banking------------------------------------------------------------------------------------------------------------- 17
PESTEL Analysis-------------------------------------------------------------------------------------------------------- 18
Type of Organization------------------------------------------------------------------------------------------------------ 19
International Trade--------------------------------------------------------------------------------------------------------- 19
Corporate Social Responsibility------------------------------------------------------------------------------------- 20
Ethics of the company & facing ethical issue-----------------------------------------------------------------21
Day to Day Decision Making Process to Make His Organizations Competitive----------------22
Communication------------------------------------------------------------------------------------------------------------- 22
Human Resource and Team Work---------------------------------------------------------------------------------- 23
Negotiation-------------------------------------------------------------------------------------------------------------------- 24
Organizational Changes------------------------------------------------------------------------------------------------- 25
Quality improvement------------------------------------------------------------------------------------------------------ 25
Monitoring--------------------------------------------------------------------------------------------------------------------- 26
Other Aspects of Manager's Job------------------------------------------------------------------------------------ 26
Recommendations for Our Selected Manager-----------------------------------------------------------------27
Conclusion-------------------------------------------------------------------------------------------------------------------- 28
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Reference:--------------------------------------------------------------------------------------------------------------------- 29
Appendix:---------------------------------------------------------------------------------------------------------------------- 30

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According to provided instructions, we have selected a manager and prepared a group
report on him. Details of our selected manager are given below:

Name : Sk. Sirajul Kabir

Designation : Vice President

&

Branch in-charge

National Credit and Commerce Bank Ltd.

History of Company

National Credit and Commerce Bank Ltd. has a different and unique history than that of
others. The organization started its journey as an investment company in the financial
sector of this country in 1985. At that time, the objective of the bank was to assemble
resources and use them efficiently and effectively to develop the trade and industrial
sector of Bangladesh as well as playing role a promoter in the capital market as well. Its
membership with browse helped it a large extend in this purpose. The company
operated as an investment bank till 1993 with 16 branches. In the next year, with the
permission of central bank of Bangladesh, it started working a fully privatized bank in
1993 with paid up capital of 39.00 crore with the purpose of serving the people from a
large platform.
From that time, it is working with honesty and sincerity and providing its customers
personalized customer service with high technology. It is now providing all types of
banking service as well as mobile banking.

NCC bank has established a new dimension in the banking sector, trade and industrial
sector as well as in foreign exchange sector.

Now it has 101 branches in the country which carry the sign of prosperity of the
organization.
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Services and Products

NCC bank collects and assembles money from different deposits with attractive
features. These deposits are current a/c, saving bank deposit a/c, special notice deposit
a/c, term deposit a/c, premium tern deposit a/c, instant earnings term deposit, special
savings scheme, money double program, money triple program, special deposit
scheme, RFCD etc.
It also offers wide range of loans for business. These loans are working capital
financing, commercial & trade financing, long term capital financing, retail & consumer
financing, agricultural financing, import & export financing etc.

The bank also provides loans to customers or individuals. These offerings are personal
loan, car loan scheme, education loan, house building financing, consumer financing
scheme, house repairing & renovation loan, home improvement loan.

Besides business and customer loans, this bank also provides different SME loans.
They are small business loan, lease finance, working capital loan, festival business
loan, festival personal loan.

NCC bank delivers three types of banking cards for its customer to promote easy and
24 hours banking services. These cards are:

i. Credit Cards,
ii. Debit Cards,
iii. mBridge Cards.

NCC bank also provides different remittance products to its customers. These products
are wage earners welfare deposit pension scheme, overseas employment loan scheme,
special interest rate on deposit and loan.
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 Department and Functions

Our selected person is working in two position in the hierarchy of command of NCC
bank. Firstly, he is working as a vice president of NCC bank in the HR department of
this organization.
Secondly, he is working as branch manager in the Bosundhara branch. But he is mainly
a specialized employee in human resource management. Here both the mentioned
departments have various and comparatively more necessary contributions to achieve
organizational goals. These departments contribute through completing the under
mentioned tasks:

Tasks of Human Resources Department

i. Organizational Strategy and Structure: Firstly human resource department’s
employee design the organizational strategy to maintain and to make their human
resources the best and effective for acquiring organizational success. This
department also define how many people of which designation will work in which
department according to their skill and need of organization. In short, it can be said
that this department is fully concerned about all the human resource oriented facts
including defining organizational strategies and designing organizational structure.

ii. Human Resource Strategy: The employees of human resource department

develop the full human resource strategy. Here human resource strategy means
formulating how much employee will work in which department, how best
employee will be selected for promotion, how and when new employee will be
selected, what type of training will be given to new employee will be given, in which
stage of job training will be given to present workers, when and how the training
session will be arranged etc. in beginning of every year.

iii. Identifying Vacant Position: This department solve all the human resource
oriented problem. The most common problem in the field is lacking of skilled
worker in the necessary field. HRM department also deal with this problem. First
they collect requisition from all the departments of organization where these
department mention all of their need about human resource. Through this process
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 human resource department assemble all the HRM related information and identify
the vacant positions in organization.

iv. Recruiting and Selecting: To fulfill these vacant positions, they consider their
own employee’s performance, promotion internally. If that proves insufficient to
fulfill their need, then they advertise about the vacancy in newspaper, radio,
magazine and in other suitable public medias. Collecting and considering collected
resumes, they identify the best and appropriate persons. They also use many other
methods in this process like verbal interview, written interview etc. In some cases
they also arrange medical checkup.

v. Performance Appraisal: After recruiting, they also monitor whether the employed
worker is working with skill as much as they have expected from him or not. If not
they identify his problem of such failure. Then they take corrective actions to solve
identified problems. If necessary they also arrange training sessions for the worker.

vi. Training: Training is most likely teaching how to do job through sharing
experience or showing how to do those job. It is used in working place to develop
skills of workers. It makes easy to achieve organizational goals, increases skills of
proficiency of worker, reduce cost, accelerate productivity and lower the risk of any
kind of accident in work place. If necessary, they arrange training session for
employees to provide them knowledge about their responsibilities and expectations
from them in organization and to develop their skills.

Organizational Structure or Organ gram

Here all designation or hierarchy of command of NCC bank is shown using graph. This
helps people of all the countries or nations to understand the hierarchy of command
eliminating cultural or national diversity. In case of NCC bank the top position of chain of
command is managing director and the lowest post is junior officer. Between these two
there are 11 more post to achieve to reach the top of this hierarchy. The organizational
chart is given below to show chain of command or command hierarchy:
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 Managing Director

Additional Additional Additional Additional Additional

Managing Director Managing Director Managing Director Managing Director Managing Director
(Finance) (Loan) (Marketing) (Human Resource) (Foreign Exchange)

Senior Executive Senior Executive Senior Executive Senior Executive Senior Executive
Vice President Vice President Vice President Vice President Vice President

Executive Vice Executive Vice Executive Vice Executive Vice Executive Vice
President President President President President

Senior Vice Senior Vice Senior Vice Senior Vice Senior Vice
President President President President President

Vice President Vice President Vice President Vice President Vice President

Senior Assistant Senior Assistant Senior Assistant Senior Assistant Senior Assistant
Vice President Vice President Vice President Vice President Vice President

Assistant Vice Assistant Vice Assistant Vice Assistant Vice Assistant Vice
President President President President President

Senior Principal Senior Principal Senior Principal Senior Principal Senior Principal
Officer Officer Officer Officer Officer

Principal Officer Principal Officer Principal Officer Principal Officer Principal Officer

Senior Officer Senior Officer Senior Officer Senior Officer Senior Officer

Officer Officer Officer Officer Officer

Junior officer Junior officer Junior officer Junior officer Junior officer
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Functions of the Selected Manager

Our selected person is working in two position in the hierarchy of command of NCC
bank. Firstly, he is working as a vice president of NCC bank in the HR department of
this organization.
Secondly, he is working as branch manager in the Bosundhara branch. Here he has to
monitor and complete all the needed managerial functions for his branch.

As a vice president, he contributes to all of HRM (Human Resources Management)

related task of this organization. These contributions are:

i. Identifying Vacant Position: He identifies the vacant position of the

organization where to take new officials is necessary.
ii. Recruiting and Selecting: Consulting with other officials, he communicate with
internal department for promoting own employee or command to publish
advertisement in newspaper or other medias for collecting cv from interested
persons for the post. Among the interested persons, then he with other official
assesses the candidates and selects the most suitable or best one.
iii. Performance Appraisal: Monitor that person for few month and then decides
whether training for him or her is necessary or not.
iv. Training: If necessary, he arranges training session for employee with the
permission of superiors.

As branch manager he has to overview all the tasks and functions of his branch. No one
interrupt in his job. So, he is the all in all his branch. To maintain his branch properly
and successfully he has to complete all the general managerial functions. He believes
that participative decisions and tasks are better than that of individual. So, before taking
any important decision, he discusses with his juniors. If that is not possible, he
discusses with assistant manager who works under him. Through this process he
completes the under mentioned jobs:
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 i. Planning: After getting his target at the beginning of every year, he plans how,
when and with whom he will acquire his target. He has to consider his resources
and ability in this step.
ii. Decision Making: He faces many difficulties every day. Then he has to take
necessary decisions to solve these problems. Success of his branch depends
mostly on his proper decisions. His branch can face big amount of loss or
difficulties if there is any mistakes in his decisions.
iii. Organizing: He has to maintain chain of command indispensably. It is also
needed for him to divide his employee according to their proficiency and to
ensure effective use of human resources.
iv. Staffing: In this sector, he has to complete the above mentioned tasks in a
shorter field which he does as a vice president of HR department. This helps him
to have the right people on the bus. But permission of superior is required.
v. Communicating: He is also responsible for communicating with his employees
to have their job done. For him, communication is a two way process. Because
he also receives feedback from his employees. Not only employee but also he
communicates with his customer and other external parties. Example: he
welcomes complains from his customer because he believes that customer’s
complains his key to develop his strategy and his branch as well as his
organization.
vi. Motivating: He often arrange meeting with his employees to know their needs
and ideas. He also provides them opportunities to participate in decision making.
He always tries to create a homely environment in his branch where his
employees will feel comfort and will be willing to provide their full potential to
make their job done.
vii. Leading: He wants to be an inspiring manager to his employees by doing the job
first which is told to his employees to complete. Besides, he wants to adopt a
managerial process according to the demand of situation which is more likely to
contingency model. Example: last year his branch got permission to take
admission fee of North South University. But it created gathering in the cash
received department of the bank which created a painful situation for general
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 customers. Observing that situation, the branch manager opened a separate
booth for taking admission fee. Special sitting arrangement was also available for
guardian and students.
viii. Controlling: After taking decision or planning, he observes situation to monitor
whether the results are compatible with the plan or decision or not. If not, he
takes corrective actions to eliminate deviation between the actual results and the
expected results.

Deviation from the Book Concept

As we think, real managerial functions differ from the text book’s concept. There is very
few motivational steps taken by the manager which is not compatible with the
importance of motivation mentioned in books.

Managerial Roles
Our selected person has to complete the under mentioned roles in his organization:

i. Figurehead: Our selected person works as a center of information in his branch.

He delivers all the information got from superior to subordinates. This process is
most likely figurehead.
ii. Leader: As a symbol of legal authority, he signs many HR related document and
all the important documents to authorize them, deal with customers in important
cases or in case of dealing with complains, defines HR strategies of the
organization and all the strategies of his branch.
iii. Motivating: As a person of top management he motivates his subordinates as
well as other employees of his branch to use their full potential to finish their job
properly.
iv. Liaison: Mr. Kabir works as a bridge or mediator between his lower positioned
employees and his bosses in the case of considering the chain of command
vertically. Besides, he is connected with other branch managers and vice-
presidents in the chain of command horizontally.

v. Nerve Center: He also works as nerve center of his branch and HR department
because he gets and preserves much of non-routine information every day.
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 vi. Disseminator: He regularly transmits or make his subordinates know about the
need information for them as he thinks. This process is most likely to withhold and
uphold process of communication.
vii. Spokesman: If he likes or thinks it necessary for him or his organization, he deals
with outsiders and sometimes provides information like talking to us helping us to
prepare this report.
viii. Entrepreneur: He is willing to change his branch’s design if he feels such
necessity. We can know that from his opening separate both for collecting
admission fee of NSU.
ix. Disturbance Handler: We think that Mr. Kabir is fully concerned about his
customer’s complain and environment of his branch which presents much of non-
routine situation for him. But till now he has handled those successfully.
x. Resource Allocator: He has to distribute available resources among his
subordinates to get their job done.

Skills of Selected Manager

As our thought, we have selected a person who have many skills which are helpful for
his job. These skills are described below:

i. Technical Skills: Recently he has completed Advanced Certificate in Business

Administration (ACBA) from IBA (DU). Before that he has done his MBA from North
South University and graduation and post-graduation from department of statistics
from DU. He has also 8 years’ experience in banking field. These helps him to
complete his job properly.
ii. Classification of Goals: He likes to classify his jobs as goals in terms of time
consumption and trying his best to acquire these goals.
iii. Problem Solving: He likes to accost problems or challenges from the front and to
solve them with his team of employees.
iv. Imagination and Creativity: He tries to invent new ideas to persuade new
customer and provide better services. Example: he arranges meeting with his
customers in every one or two months, campaigns in many universities, ensures
special offers and services for his customers.
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 v. Listening for Insights: Mr. Kabir continuously monitors his employee’s activities
through cc tv camera and listens to his subordinates to be informed about the
insights.
vi. Exerting Pressure: To satisfy customers or providing better services, he doesn’t
hesitate to pressurize his employees. Example: according to his statement, he
strictly ordered concerned employees to offer chocolates to students when they
hesitated to do so.
vii. Energy: He starts working hard to meet his goals or targets from the beginning of
the every year. This statement of him proves his hard working nature, extra energy
and willingness of working.
viii. Coordinating and cooperating: Mr. Kabir is willing to cooperate with his
subordinates, superiors to do their job proper if they need his aid to do so.

Effectiveness of Managerial Functions, Skills, and Roles for Organization

Above mentioned organized managerial functions help manager to fulfill manager’s
responsibilities properly and in a systematic way. Managerial skills are helpful to
completing job quickly and efficiently.

SWOT Analysis of the Manager

According to our respected manager Mr. Sirajul Kabir, the strength, weakness,
opportunity & threats of him as a manger are:

Strength

I. Technological skills.
II. Human resource management skills.
III. Strong Educational background.

Weakness

I. Lack of enough motivational activities.

II. Lack of communication between other employees in the office.
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Opportunities

I. Rewards of fulfilling an organizational objective.

II. Strong educational backgroung.
III. Willingness of continuous learning.

Threats

I. Ethical thoughts of people.

II. Lack of Trained Manpower.
III. Inadequate trained Human Resource.

SWOT ANALYSIS OF NCC Bank Ltd.

According to Mr. Sirajul Kabir, the strength, weakness, opportunity & threats of NCC
bank are,

Strength

I. Efficient Administration.
II. Healthy Financial vitals.
III. Strong position in CAMEL rating.
IV. Using SWIFT Technology & FLORA Software.
V. Good client-banker relationship.
VI. High level of cooperation and cohesion among branches.

Weakness

VII. Manual record keeping is still around.

VIII. Inadequate number of needed workforce in some branches.
IX. Noticeable reluctance to arranging marketing campaign and promotion.
X. Lack of real qualified employees in junior level. (Under probationary
officers)
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Opportunity

XI. Huge potential of growth in sectors like online banking & ATM card
XII. Currently introduced SMS banking.
XIII. A steady GDP growth & other sectors means opportunities are always
there for carefully designed, attractive services.
XIV. A country with a population of 160M comes with financial demands,
where banks may significantly contribute with mutual benefits.

Threats

XV. A very recent prolonged massive crash in secondary market has

created new challenges for the managers.
XVI. Financially powerful foreign banks with strong brand names would
become the choice of big parties.
XVII. Number of competitors has increased.

This is the SWOT analysis. Strength & weakness are the internal factors of the Bank.
On the other hand opportunity and threats works as external factors.

Relevance between the SWOT Analysis of the bank and the manager

According to Mr. Sirajul Kabir’s SWOT analysis, it can be said that banks and its
manager strength, weakness, opportunity & threats are relevant to each other’s. Like
Ethical thoughts of people is not only a threat to a manager but also threats to the bank.
Unethical works will bring a lot of problem to the bank. Beside this, inadequate trained
officers are also a weakness of both bank and its managers. Because bank can’t get the
best out of this employees. Our manager have faced manual record keeping problem
for foreign remittance which is another weakness of NCC bank. Again, efficient
administration of the NCCBL indicates our manager’s technical and human
communication skills. Competitors are one of the greatest threats to the NCCBL and our
Manager. The bank has to come up with the rising needs of its client and our manager
have to keep up to date information about his job to make sure his job security.
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Brief analysis of internal organizational environment

According to our manager, the environment of NCC Bank is more service related. The
manager wants his officers to provide their best services to the customer. The manager
himself monitors how his colleagues are providing services. He and his colleagues are
more like a family in the office. He isn’t an autocratic manager but he monitors all the
works. Even he claimed that, he succeeded to make an environment in which
employees are self-motivated and if he doesn’t comes to office it doesn’t really matters
to his office or colleagues as his colleagues are now more aware of providing services.
Though he mentioned many time that he doesn’t have much efficient employees.

Technologies Used in Managers Job

While discussing with our respected Manager we asked him about the technology he
uses in his job. He told us about the technology that is given below:

i. Intranet: Banks own internal system of Network to link with other

branches.
ii. Fax: He uses it to receive and send necessary papers instant.
iii. Telephone: He uses telephone to contact with superiors, junior and
clients.
iv. E-mail: He uses e-mail to contact with superiors, clients and other.
v. Internet: A global system of communication. Bank provides some
services on the Internet.

Internet banking

NCC Bank is providing its clients with internet banking service. This service is being
provided by system Called “Flora banking system”. Flora banking system is a leading
software development and business process outsourcing (BPO) service providers,
offering customers competitive pricing by utilizing state of the art information
technologies and service delivery methodologies. Its objective is to provide IT
service in an innovative manner to maximize productivity and profitability of the
local and international clients.
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PESTEL Analysis

PESTEL analysis of NCC bank is given below:

i. Political Factors: Factors affects NCC bank in term of government

regulations and legal issues and both formal and informal issues under which
it must operate. Those factors are:
 Political Stability
 Tax Policy
 Environment and labor law
 Trade Restrictions
ii. Economic Factors: Factors affects business aspects and decision making
operation. These factors are:
 Economic Growth
 Interest Rate
 Inflation
iii. Social Factors: Factors related to cultural and demographic aspects of
environment. These element are:
 Age Distribution of employee
 Emphasis on Safety
 Career Attitude
iv. Technological Factors: Factors affects the cost and quality of output. These
factors are:
 Automation
 Online Banking
 R&D
v. Legal Factors: Factors associated with operation, demand and service. These
factors are:
 Customer Law
 Banking Law
 Environment Law
 Discrimination Law
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  Health and Safety Law
vi. Environmental Factors: Environment related factors. These factors are:
 Weather Change
 Green Banking

Manager’s involvement and contribution are discussed in work management. It provides

360-degree view of all workplace activities, and helps teams. Manager can involve in
the organization by motivating human resource, leading them, working as a team,
negotiating, coping with organizational changes, using communication tools effectively,
monitoring, taking part in CSR activities and improving the quality of management.

Type of Organization

National Credit & Commerce Bank Ltd. started its operation in the banking sector of
Bangladesh in 1985 as a local commercial bank. After some years in 1993 it was
converted in the form of a private commercial bank with its paid up capital of TK. 39.00
crore & with 16 branches over the country. But it has not been a multinational company
till now. Most of its shareholders are Bangladeshi.

International Trade

International trade is the exchange of Capital, goods, and services across international

borders or territories. This kind of trade is beneficial for both the importer and the
exporter company. It enables people of the earth to enjoy all the goods or products
which are not produced in his/her country. It is beneficial for the stakeholders in many
ways. It makes enables seller to collect products from low wage area, lowers product's
price etc. Foreign trade or international trade is now considered one of the most
profitable business areas for banks. For utilizing this opportunity NCC bank plays
different roles in this field. According to manager's statement, this organization helps
the importer and exporter of this country though delivering necessary information,
opening letter of credit, consulting with other parties, ensuring the exchange rate. These
jobs done by NCC bank improve our foreign trade and promote our economy.
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Foreign Exchange

There are four kinds of foreign exchange transaction which is done by NCC bank:

 Import
 Export
 Remittance.
 Letter of credit

Corporate Social Responsibility

Corporate social responsibility means the organization's responsibilities for ensuring

safety for all of its stakeholders. It is not only confined to helping the poor but also
helping the manufacturer, suppliers, retailers, customers etc. Serving this type of
responsibilities properly affects the profitability and the thought of customers of the
organization. Considering all these facts, NCC Bank has always given due importance
to its responsibility to the society. The Board of Directors of the bank has pledged to
contribute 1% of operating profit to this fund every year. Using this fund they try to fulfil
many types of social responsibilities. Some are mentioned below:

Disaster relief:

i. Distributed blankets to the destitute people of southern part of the country.

ii. Donation to Aila affected people.

iii. Donating salary of one day for all the workers of Rana Plaza.

Education:

i. Scholarship to 5 meritorious student of faculty of Business studies (DU).

ii. Sponsored a science fair at Vikarunnessa Noon School.

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 iii. Distributed teaching materials to poor students of Dahagram and
Angorpata enclaves.

iv. Donation to construct a semi-paka building at Darul Ulum Debahata

Kaumi Madrasa & Orphanage.

v. Donation to construct 1st floor at Feni South East College.

vi. Donation to construct class room at Mahbubul Haque High School,

Mohammadia Hefzakhana, Orphanage, Nurani Islami Kindergarten.

vii. Donation to construct academic building at Nurunewaz High school.

viii. Donation to construct a semi-paka building at Nurpur Khaeria Ebtedai

Madrasha.

Sports:

i. Sponsored Bank Inter district Volleyball Tournament 2007.

ii. Sponsored NCC Bank Vatiary Golf Tournament & DU convocation since
2007.

iii. Sponsored Bangladesh Cycling Federation.

Others:

i. Through NCC Bank Foundation has been extended to a City Hospital.

ii. They also now working with implementing green banking system in its
branches.
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Ethics of the company & facing ethical issue

Banking ethics are the moral or ethical principles that certain banks chose to abide by
and reflect in its performance. In accordance with the discussion with manager of NCC
Bank, this bank has promoted roles and regulations considering all of its stakeholders.
They are always working for continuous service and technology development. It helps
our economy to improve by earning much remittance every year. As a
acknowledgement of such of it contribution, it has received the Second Highest
Remittance Earner Prize from Bangladesh Bank. It is also concerned about its
surroundings or environment. As a result, its employees are working for implementing
the green banking concept in all of its branches.

Involvement in projects:

NCC BANK is presently running number of projects. While asking the manager he told
us about this project named "Investment Promotion & Financing Facility Project".

Day to Day Decision Making Process to Make His Organizations

Competitive

Manager of any organization needs to decide how to face and solve many routine and
non-routine situational problems. Our selected manager is not exception in this field. He
also takes many decisions concerned about his branch and HR department. If he faces
routine situational problem, he reviews the previous solution of that problem and tries to
apply that changing some of its elements if needed. In case of non-routine problem or
new trouble, he thinks himself and consults with concerned parties such as
subordinates, colleagues, superiors, outsiders etc. If additional information is needed,
he also collects those. In short, it can be said that he does the entire required job to
solve any problem. He also takes decisions about the employee division, planning,
organizing, controlling, and motivating his employees, recruitment of new employees,
promotion, and training by consulting with others which is the best way to take any
decisions. To make his organization more competitive, he considers his competitor's
strategies. Then he generates his organization's strategies combining all the good
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policies of his competitor. This process is more helpful for making the organizations
more competitive.

Communication

Communication skill is very important for manager, otherwise he will lose the track of
competition. It is the interpersonal transfer from one place to another. Communicating is
not giving outstanding presentation or dealings; rather it means to understand
something 100% by employees from manager according to our manager. Manager has
some goals and targets. So he wants to share the plan and progress towards his
employees. So good communication is must needed. When one will understand others
need, then it can be ensured. It is also called the biggest tool of present management.
Again if one wants to be leader, he should definitely follow these rules. Communicating
with stakeholders can give the company big profit. So a manager should learn the
process of sender, encoding, medium, decoding, receiver and feedback. He should also
use underscore and explore strategy as much as possible where the issues are
discussed and explained. Our manager also suggests us to develop body languages
which create a good impression towards customers. It is important to maintain
consistency in appearance used in all kinds of communication. Without this consistency,
the message will not be effective and it can confuse or distract the target audience.

Human Resource and Team Work

Then managing human resource is one of the great challenges for manager. The
proactive acquisition, retention, and development of human resources are necessary for
organizational success. Effective human resource can bring the institution to high level.
For this thing, the manager has to prepare them like this. When employees will perform
their task assuming their own task, then the work can be done properly. As our
company is bank institution, it seeks for bringing customers offering good behaviour and
other facilities. For example, in the account section the delay of work may be happened,
and then our customers can be diverted with good seating place with a cup of coffee so
that they may not feel uncomfortable. A manager has sometimes various things to do at
a time, and then he chooses the priority basis system. Those who don’t get the chance
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in first place, receive accompany of selected employees to discuss over various issues.
The employees of the bank also tell the benefit of young entrepreneurship and banking
facilities so that the customers may not get bored in one hand and on the other hand
advertising is done. Our manager gives importance on finishing tasks before the time so
that everyone can be relaxed and does the job effectively and efficiently. Team work is
also very important for establishing goals and objectives. In this case proper
communication and trust can help team activities. So he always motivates his
employees in these ways. He usually gives freedom or ownership to his employees to
make the task easier. He assigns his each employees with certain goal and specific
times to complete the work as a result employees can do the job in his own way. He
mainly focuses on his employee’s work productivity to solve everyday’s problems and
shares his responsibility with them in case of his absence. In major issues he
participates himself. He also likes friendly atmosphere and dislikes rude behavior.
Because he thinks convincing employees is more successful than rebuking them to do
the work.

Our manager also motivates his employees by rewarding them with various things such
as applauding one in front of everyone of his success. He also gives certificate to the
successful one. In this way he thinks the human resource can be effective and efficient.

Negotiation

Then he discusses with us with the negotiating factor. He was also very pleased to
discuss negotiating factor with us because nowadays without this skill, the manager is
sure to lose the track. He also mentioned that he has clients like Grameen Phone, North
South University, and Apollo Hospital etc. And Grameen Phone’s CEO, CFO, CMO are
highly skilled to whom he has to negotiate all the time to gain profit. In this case he gave
the example of taking loans. Clients or customers try to take the loan giving less interest
on the money and on the other hand manager tries to increase the rate of interest. He
negotiates even for .25 paisa which is very rare because in 200 crore taka it means
great profit. Otherwise he is going to be looser. For this skill practice is immense
because without continuous practice, it is hard to develop skills like negotiation. He has
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to make out the deal by making good communication with negotiation as well. He also
said that one may have very good subject knowledge but he cannot express those
ideas particularly only for the lacking of good communication and negotiation practice.
So it is also another important skill for efficient manager.

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Organizational Changes

Our global is changing very rapidly as a result the organization also has to be prepared
for adopting any kinds of changes. Previously the managing team needed not to have
any knowledge over technology. But without learning technology, the organization
cannot be run well. Nowadays online banking and mobile banking are taking the place
of traditional banking system. If manager does not adopt this technology, he may be
cheated. So he needs to operate computer, smart phones, internet, e-business, tabs
etc. If he still now goes with big bundles of accounting book, he cannot be in the
competitive field. For organizing bank, he even needs to learn complicated software
system. These kinds of changes are like routine in today’s workplace. For being
adaptable team player, he can’t avoid it. He has to see the changes positively and see it
as an exciting opportunity to learn and grow. Organizations are continuously shifting,
growing, downsizing, merging, and acquiring people and resources. Developments in
technology mean that he needs to learn new ways of working and communicating. He
also needs to know how to cope with even smaller changes. Change can bring amazing
opportunities and it can lift an entire team up. He should always take surveys of his
proceeding and to motivate employees with these changes.

Quality improvement

After adapting changes, quality improvement is necessary. Training can improve the
quality of employees. NCC bank arranges different types of training programs for
employees around the year on banking and improving its quality. Timely meeting can
also help in this case. Our manager often calls branch meeting and inspire employees
to keep themselves up to date. He also encourages them to study current banking
affairs and other business journals. He often himself visits various banks and branches
in his off time, learns their tactics and applies them in his field.
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Monitoring

He always follows up what is going on in his bank. He fits lots of security camera in his
room so that he may control whenever he wants. He gives the assurance to his
customers that they will not wait for the cash more than 5 minutes, if it exceeds he
immediately calls his employee and takes corrective actions which he can see through
his cameras. He also controls different section of his branch and makes sure of his
presence as a result his employees always remain pro-active.

Other Aspects of Manager's Job

There are some other aspects of manager’s job and those are given below:

In Decision Making: He believes that participative decisions and tasks are better
than that of individual and for that reason he always discusses with his junior or other
assistant manager before taking decisions. It’s good. But it’s not effective for every
situation. Because sometimes different types of situation creates suddenly and manager
has to take quick decision for that particular situation. So he has to build his capability of
taking quick right decisions for the right time. If he can’t make this capability he, his
employee and also his whole organization will face difficulties. So, if he divides his
decision making process into two part like,

i. Participative decision making process for long term or short term goals.
ii. Quick decision making process for sudden occurrence.

We think these will make him more effective.

In Motivating: He always tries to motivate his employee by giving bonus, promotion,

increasing salary etc. These are extrinsic rewards. He can also motivates his
employees by giving two more things, like:

i. Intrinsic Reward like, recognition, accomplishment etc. and these will give
them personal satisfaction when they will do their performance.
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 ii. Flex time facility, which will give the employees some freedom to choose
when to work, as long as they work the required number of hours. This will
also motivate them to do their work.

In Achieving Goals: Being a manager he always tries to achieve his goals without
making defects. It’s better to follow “six sigma qualities” which allows only 3.4 defects
per million opportunities. It will increase his effectiveness and efficiency.

Recommendations for Our Selected Manager

While preparing this report, we have followed some lacking in our sense. So, we have
some recommendations for him and hope if these are followed properly, he be more
beneficial for his organization, subordinates, colleagues and superiors. These are
recommendations are described below:

i. Strict Monitoring: He always tries to monitor his each and every single
employee. It helps him to know their work conditions, environment of
organization, employee’s seriousness, what they are doing and want to do.
ii. Making Workplace Interesting: He always tries to make his work place
interested. So that employees don’t ever feel bored with their works and utilize
their full potential willingly to achieve their goals in time.
iii. Continuous Learning: It is required trying always to learn new things to make
his working environment better .To do so whenever he gets time he can visit to
others to see their working environment, to know their facilities.
iv. Futuristic: He always needs to try to make his decision thinking about future and
always keeps a backup plan for sudden occurrences.
v. Negotiation: He needs to try to negotiate before making his deal. It helps to
increase his companies profit and helps to be more competitive.
vi. Involving in Team Work: He needs many team work which helps him to be
adjusted with new environment and other team members. It will help him to work
with his subordinates effectively.
vii. Following Ethics: He needs to be concerned about following ethical issues
which helps him to increase and preserve his organization's reputation.
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viii. Giving Empowerment: He needs to provide his employees with the authority to
do their job with their own planning and decisions. This thing will encourage them
and make them more responsible.Trust Worthy: He should always be aware of
his subordinates mentality, financial status, opportunities, culture and nature. If
he can reflect this through his work, it will make him more trust worthy to his
subordinates.

Conclusion

NCC Bank is a private bank, being a private bank’s manager he always tries to be
competitive by doing different kinds of work. He always tries to be updated .He believes
that communicating and negotiating skill helps a worker to be a good leader and good
manager. We find different lacking in his job. If he can overcome his lacking he will be
more competitive. As his company's has many lacking so that he is facing many
difficulty. Like NCC Bank has no online banking system, lack of ATM Booth, lack of
facilities to trained their employees etc. He has to face many unethical issues which
hinder his as well as his company's ways to do their job frequently. He also said that
education is very important to be a good manager.

In short we can say that we learn many things about managerial skills, tolls, strategy
etc. from his conversation. It is important for every manager to have these skills. It is
necessary for every organization to fix up their goal first then plan for this and then
technically go for this. Managers are those persons whom are very much responsible
for doing these jobs and getting them successful. It is important for every new manager
to follow some managerial rules, strategy, ethical issues etc. Beside, these he has to be
practical, updated to cope with the new environment.
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Reference:

i. Management, Kreitner, R, 2008, 11th Edition

ii. Management, Kreitner, R, and Cassidy, C.M., 2011, 12 Edition
iii. Audio of discussion with our selected manager.
iv. Web site of National Commerce & Credit Bank Ltd.
v. Slides of Houghton Mifflin Company.
vi. Annual Financial Report 2013 of NCC Bank.

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Appendix:
i. We have recorded our discussion with our selected manager. But it not possible
to attach those files with this report as a hard copy. It will be delivered to you at
the time of online submission of this report.

ii. We have also taken this photo of our manager.

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