Thin Client NPI training document

HP Thin Client
HP t630 Flexible Thin
Client Support
Considerations
November 2017

About this training document

The HP t630 Flexible Thin Client replaces the HP t620 Flexible Thin Client. This document
provides training on the HP t630 Flexible Thin Client with a focus on the differences from the
HP t620 Flexible Thin Client. The HP t630 Flexible Thin Client offers updated technologies and
operating systems. The t630 also supports full-featured browsers, the latest protocols and
terminal emulation.
This training is part of a blended solution, which requires that you complete HP Thin Client
Spring Refresh 2016 - Service and Support (HP Learning Management System course ID:
01067739) in addition to the standard Thin Client training prerequisites. Consult the Resources
section of this document for a complete list of prerequisites.

Objectives
After completing this training, you should be able to:

• Identify the external features of the HP t630 Flexible Thin Client

• Differentiate the HP t630 Flexible Thin Client from the HP t620 Flexible Thin Client
• Identify new features to the t630
• Identify support and warranty considerations for the HP t630 Flexible Thin Client

Audience
This training document is confidential and intended for use by people in the following roles:
• Call Center agents
HP Thin Client - HP t630 Flexible Thin Client Support Considerations

• Support agents
• Service engineers
• Field service engineers

Prerequisites
This training should be taken in conjunction with additional courses. Consult the Resources
section of this document for a complete list of prerequisites.
HP Thin Client - HP t630 Flexible Thin Client Support Considerations

Table of contents
Introduction................................................................................................................................................................. 4
Product overview.................................................................................................................................................... 4
Key features ............................................................................................................................................................ 5
External product comparison ............................................................................................................................... 5
Quick quiz ................................................................................................................................................................ 6
What’s different? ........................................................................................................................................................ 6
Hardware differences ............................................................................................................................................ 6
HP t620 hardware removed from the HP t630 Flexible Thin Client ................................................................ 8
Powered serial port option.................................................................................................................................... 8
Quick quiz ................................................................................................................................................................ 8
Operating system support ........................................................................................................................................ 9
Windows OS ............................................................................................................................................................ 9
Windows Embedded Standard 7E 32-bit image ................................................................................................ 9
Windows 10 IoT Enterprise image ..................................................................................................................... 10
Linux OS ................................................................................................................................................................. 10
Warranty and support.............................................................................................................................................. 11
Warranty ................................................................................................................................................................ 11
Service strategy .................................................................................................................................................... 11
Availability ............................................................................................................................................................. 11
Support model ...................................................................................................................................................... 11
Troubleshooting ................................................................................................................................................... 11
Resources .................................................................................................................................................................. 12
Prerequisites ......................................................................................................................................................... 12
Additional information ......................................................................................................................................... 12
Solutions to learning checks ................................................................................................................................... 12

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Introduction
Product overview
The HP t630 Flexible Thin Client is an ideal choice for client virtualization environments. The product
allows a great deal of flexibility for the customer to tailor the client for their specific uses. The HP t630
Flexible Thin Client leverages most of the technologies included with the HP t620, but also provides
additional features.
The HP t630 Thin Client provides added serial features to support legacy and future peripheral support,
particularly in specific retail environments. This includes PS/2 and serial ports, an optional VGA output, and
front and rear USB 3.0 and USB 2.0 ports. The t630 also supports an optional Wi-Fi/Bluetooth or external
Wi-Fi antenna system, which is important in supporting workstations on wheels (WOW) mobile carts often
found in healthcare environments.
The HP t630 offers single 8G memory modules, which make the system run in a single channel slower,
giving the customer better upgrade options.
This product offers the following flexibility:
• Operating Systems options Extra! Extra!
– Microsoft WES 7E 32-bit or Win 10 IoT 64-bit The HP t630 Flexible Thin
– HP ThinPro Linux 64-bit or Smart Zero Core 64-bit Client offers single 8G memory
modules, giving customers
• Single 8G memory modules better upgrade options in the
• PS/2 and powered serial port options future.

• An optional secondary storage module (M.2 SATA 3.0 up to 64 GB)

• Bluetooth provided by optional Wi-Fi/Bluetooth or an external Wi-Fi antenna system
• Two DisplayPorts with an optional VGA video output
• Front and rear USB 3.0 and USB 2.0 ports
• Factory installed options for LC Fiber NIC and external antennas
• Optional cable lock

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Key features
The HP t630 Flexible Thin Client supports the following technologies:
• Exclusive AMD System on Chip (SoC)
Extra! Extra!
• Graphics Resolution Matrix
The HP t630 has two
• Trusted Platform Module (TPM) 1.2/2.0 DisplayPort video outputs
• Fiber NICs supporting Ultra High
Definition resolutions, with the
• M.2 storage modules DP port outputs having priority
over the VGA video output
• M.2 WLAN options
option. Adding the optional
• Powered serial port option (5V) VGA output does not increase
the number of displays
• DDR4 system memory
supported.
• Two display monitors

External product comparison

The following images show the external differences between the HP t630 Flexible Thin Client and the HP
t620 Flexible Thin Client.

Front view

HP t620 Flexible Thin Client HP t630 Flexible Thin Client

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Rear view

HP t620 Flexible Thin Client HP t630 Flexible Thin Client

Quick quiz
Which added feature does the HP t630 Flexible Thin Client support which enables greater flexibility for
workstations on wheels mobile carts often found in healthcare environments?
1. Optional PS/2 and serial ports
2. VGA output
3. Front and rear USB 3.0 ports
4. Wi-Fi/Bluetooth or an external Wi-Fi antenna system

Click here for the solution

What’s different?
Hardware differences
The primary difference between the HP t620 and HP t630 Thin Clients are the number and types of
supported displays, the embedded processor and chipset, memory, and secondary storage. This table
compares the hardware features of the HP t620 and HP t630 Flexible Thin Clients.

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Feature HP t620 Flexible Thin Client HP t630 Flexible Thin Client

Dimensions (H x D x W) 40 mm x 240 mm x 220 mm 40 mm x 240 mm x 220 mm
Embedded Chipset / AMD eKabini SoC (System on Chip) AMD Brown Falcon SoC
Processor 1.5 GHz Quad Core (15W TDP) Base: 2.0 GHz Quad Core (16W TDP)
1.65 GHz Dual Core (15W TDP) Max: 2.2 GHz Quad Core
Memory (2) SODIMM slots, Single Channel, (2) SODIMM slots, Dual Channel, DDR4
DDR3/DDR3L 1600MHz 1866 MHz
2133 MHz and 2400 MHz modules
will be offered but they will run at the
system memory speed of 1866
Storage M.2 SATA 3.0 (2242/2260/2280) M.2 SATA 3.0 (2242/2260/2280)
16 GB, 32 GB, 64 GB or 128 GB up to 128 GB
Optional secondary Not supported One (1) M.2 SATA 3.0 SDD up to 64 GB
storage
Factory Wi-Fi Not supported Optional with internal antenna
Accessory slot Mini-PCIe M.2
Wi-Fi/Bluetooth Combo or Fiber NIC Wi-Fi/Bluetooth Combo or Fiber NIC
USB connectors Two (2) USB 2.0 (front) Two (2) USB 2.0 (front)
Two (2) USB 3.0 (front) Two (2) USB 3.0 (front)
Two (2) USB 2.0 (rear) Two (2) USB 2.0 (rear)
Two (2) USB 3.0 (internal) One (1) USB 3.0 (internal)
Audio connectors One (1) headphone One (1) headphone
One (1) microphone One (1) microphone
Additional rear ports (1) RJ45 (1) RJ45
(1) Line-in, Line-out (1) Combo Line-in, Line-out
(1) PS/2 keyboard, (1) PS/2 mouse (1) PS/2 keyboard, (1) PS/2 mouse
(1) Parallel port (1) Serial port
(1) Configurable port: Serial (default), (1) Configurable port: may be optional
VGA or Fiber NIC 2nd Serial port or VGA or Fiber NIC
Displays Two (2) DisplayPort 1.2 Two (2) DisplayPort 1.2
One (1) VGA (optional) One (1) VGA (optional)
Dual digital DisplayPort 1.2 monitor 2.0 to 2.2 GHz quad-core APU and
support up to 2560 X 1600 GPU enable dual displays @ UHD
resolution
Security TPM 1.2 TPM 1.2 or 2.0
HP Cable Lock HP Cable Lock

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Feature HP t620 Flexible Thin Client HP t630 Flexible Thin Client

Thermal Passive internal heat sink Passive internal heat sink
65W TC14 external power supply 65W TC14 external power supply

HP t620 hardware removed from the HP t630 Flexible Thin Client

The following adjustments from the HP t620 hardware have been made to the hardware of the HP t630
Flexible Thin Client.
• The HP t620 had a non-adjustable (fixed in place) stand. The HP t630 has an adjustable stand only.
• The HP t630 does not have a port/cable cover.
• The HP t630 does not have a hood sensor. The APU is embedded in the HP t630 so there is a
minimal risk of critical, expensive components being removed from the chassis without
authorization.
• The HP t630 does not offer 2 GB SODIMM memory modules. The minimum memory module for the
t630 is 4 GB.
• The HP t630 does not have a parallel port. It has a built in serial port and a second (optional) serial
port instead.
• One of the two internal USB 3.0 connectors has been removed from the t630. It has one internal
USB connector only.

Powered serial port option

The HP t630 Flexible Thin Client adds a built-in serial port with an optional secondary serial port. The
powered serial port option is not available on the HP t620.
The built-in serial port may optionally be configured as a 5V powered serial port with the following
characteristics:
• By default, the serial port is not powered.
• There is a customer adjustable jumper to set the port to powered:
– Jumper E43 for 5V on Pin# 9
– Jumper E44 for 5V on Pin# 5

Quick quiz
What are some of the external hardware differences between the HP t620 and HP t630 Flexible Thin
Clients? List at least three changes.

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1. __________________________________________________
2. __________________________________________________
3. __________________________________________________
Which hardware features does the HP t630 Flexible Thin Client support?
1. Parallel port
2. Wi-Fi/Bluetooth or Fiber NIC add-in card
3. Secondary storage

Click here for the solution

Operating system support

The HP t630 Flexible Thin Client supports the same firmware architecture and software support as its
predecessor product. This section describes the updated operating system support for the HP t630.

Windows OS
The HP t630 Flexible Thin Client offers the following Windows OS options for factory configuration.
Microsoft Windows 10 IOT is Microsoft’s newest Windows Embedded operating system introduced in
2015. It provides 64-bit support for newer applications and greater than 3.2 GB of system memory. The
table shows how the t630 Windows offerings compare with the t620.
NOTE: Windows OS recovery images will be available on HP Thin Client update.

HP t620 Flexible Thin Client HP t630 Flexible Thin Client

• Genuine Windows® Embedded Standard 7E (32- • Windows Embedded Standard 7E (32-bit)
bit) • Windows 10 IoT Enterprise (64-bit)
• Windows Embedded Standard 7P (WES 7P) (64- • Windows 10 IoT Enterprise 64-bit downgraded
bit) to WES7E 32-bit (ships with TPM 2.0; available
• Windows® Embedded Standard 8 (WES 8) (64-bit)* via specials only)

Windows Embedded Standard 7E 32-bit image

The HP factory Windows Embedded Standard (WES) 7E image includes the following software.

NOTE: TPM 1.2 functionality is disabled at the factory on WES 7E.

• HP Easy Shell 3.2 • RDP 8.1

• HP Thin Update 2.2.4 • IE 11

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• RGS 7.2 • HPDM 4.7

• Citrix 4.4 • SCCM 2012 SP1
• VMware 4.0 • FoxIT
• HP Velocity 2.1.3 • Adobe Flash
• CyberLink Media 10.0 • TPM 1.2 (disabled)

Windows 10 IoT Enterprise image

The HP Factory Windows10 IoT Enterprise image includes the following software.

NOTE: TPM 2.0 functionality is enabled at the factory on the Windows 10 IoT image.

• HP Easy Shell 3.2 • RDP 8.1

• HP Thin Update 2.2.3 • IE 11
• RGS 7.2 • HPDM 4.7
• Citrix 4.4 • MS SCCM 2012R2 SP1
• VMware 4.0 • Foxit
• HP Velocity 2.1.3 • Adobe
• HP USB Port Manager 1.2 • CyberLink 10.0
• HP System Information 2.1 • TPM 2.0 (enabled)

Linux OS
The HP t630 Flexible Thin Client offers the following Linux OS options for factory configuration.

HP t620 Flexible Thin Client HP t630 Flexible Thin Client

• HP ThinPro (32-bit) • HP ThinPro 6.0 (64-bit)
• HP Smart Zero Technology (32-bit) • HP Smart Zero Technology (64-bit)

The HP t630 Flexible Thin Client includes the latest HP ThinPro / HP Smart Zero Technology versions,
which have been updated with any new hardware support. HP Thin Pro and HP Smart Zero support the
following features on the HP t630.
• Ultra HD video resolution
• Single or dual flash storage configurations
• Dual serial port configurations

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• Lower cost Fiber NIC module

• VGA video output
• Remote Wi-Fi antenna
With ThinPro 6.0, HP launched the first 64-bit embedded Linux OS for thin clients. Using a 64-bit OS can
result in performance gains of up to 30%, while 32-bit applications can still be run. For more details on HP
ThinPro 6.0, see HP Thin Client Spring Refresh 2016 - Service and Support, HP Learning Management
system course ID: 01067739.

Warranty and support

Warranty
The HP t630 Flexible Thin Client carries the standard HP Support Limited Hardware Warranty of 3/3/0
(three years of hardware parts and three years of labor; no onsite service) in most regions. Check your
usual sources to confirm the specific warranty in your country or region.
HP Care Packs are extended service contracts that go beyond the standard limited warranties. Care Pack
Services are sold separately. Service levels and response times for HP Care Pack Services may vary
depending on geographic location. Restrictions and limitations apply. For more details visit
http://www.hp.com/go/cpc.

Service strategy
The HP t630 Flexible Thin Client uses the standard Whole unit replacement/Whole unit exchange Thin
Client service strategy. The customer must return the product to an HP depot for repairs. HP pays to ship a
repaired or replacement unit back to the customer.

Availability
The HP t630 Flexible Thin Client is offered worldwide.

Support model
The HP t630 Flexible Thin Client follows the same support model and support responsibilities as the HP
t620 Flexible Thin Client.

Troubleshooting
Use standard troubleshooting techniques to isolate faults and resolve issues with the HP t630 Flexible
Thin Client.

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• For Thin Client troubleshooting information, refer to the HP Thin Client Fundamentals 2015 WBT. HP
Learning Management System course ID: 36165, The Learning Center course ID: 00734587.
• For Wi-Fi troubleshooting, refer to the HP Wireless Client Networking Fundamentals. HP Learning
Management System ID 00181136, The Learning Center course ID 00240754.

Resources
Prerequisites
NOTE: To access a prerequisite course, navigate to the HP University or Learning Center portals and enter
the relevant course ID.

Essential prerequisite training for this platform includes:

• HP Thin Client Spring Refresh 2016 - Service and Support. HP Learning Management System course
ID: 01067739.
• HP Thin Client Fundamentals 2015 WBT. HP Learning Management System course ID: 36165, The
Learning Center course ID: 00734587
• HP Wireless Client Networking Fundamentals. HP Learning Management System ID 00181136, The
Learning Center course ID 00240754

Additional information
For more detailed information, consult the following:
• HP t630 Flexible Thin Client QuickSpecs
• HP Thin Client Hardware Reference Guide

Solutions to learning checks

1 Quick Quiz solution
Which added feature does the HP t630 Flexible Thin Client support which enables greater flexibility for
workstations on wheels mobile carts often found in healthcare environments?
1. Optional PS/2 and serial ports
2. VGA output
3. Front and rear USB 3.0 ports
4. Wi-Fi/Bluetooth or an external Wi-Fi antenna system

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Return to training

2 Quick Quiz solution

What are some of the external hardware differences between the HP t620 and HP t630 thin clients? List at
least three changes.
The following answers are some of the differences. It is not an all-inclusive list. If some of your answers
are not shown, they were not necessarily incorrect, but you should verify them to make sure you correctly
understand the differences.
• The t630 offers an updated chipset and processor (AMD Brown Falcon SoC)
• The t630 offers DDR4 memory whereas the t620 offers DDR3
• The t630 has dual channel memory whereas the t620 has a single memory channel
• The t630 has a built-in serial port and an option for a second serial port
• The t630 has only one internal USB 3.0 port whereas the t620 has two
• The t630 offers factory Wi-Fi support with an optional internal antenna
Return to training

3 Quick Quiz solution

Which hardware features does the HP t630 Flexible Thin Client support? Correct answers are bolded.
• Parallel port
• Wi-Fi/Bluetooth or Fiber NIC add-in card
• Secondary storage
NOTE: The HP t630 Flexible Thin Client supports an optional Wi-Fi/Bluetooth card or a Fiber NIC adapter in
the accessory slot. Only one device can be inserted in the accessory slot at once.

Return to training

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