FOOD ORDERING SYSTEM USING SERVICENOW
Major Project Report
Submitted in the partial fulfillment of the requirements for
the award of the degree in
Bachelor of Technology
in
Department of COMPUTER SCIENCE ENGINEERING
by
A. JAHNAVI
(160030027)
N.V.ANUSHA
(160030980)
Under the supervision of
M.CHANDRA SEKHAR
Associate proffesor
1
Declaration
The Project Report entitled “FOOD ORDERING SYSTEM USING SERVICENOW“ is a
record of bonafide work of ALLA JAHNAVI (160030027), N.V. ANUSHA (160030980)
submitted in partial fulfilment for the award of B.Tech in COMPUTER SCIENCE
ENGINEERING to the K L University. The results embodied in this report have not been
copied from any other departments/University/Institute.
Submitted by
ALLA JAHNAVI - 160030027
N.V. Anusha - 160030980
Certificate
This is to certify that the Project Report entitled “FOOD ORDERING SYSTEM USING
SERVICE NOW” is being submitted by A.JAHNAVI (160030027),
N.V.ANUSHA(160030980) submitted in partial fulfillment for the award of B.Tech in
COMPUTER SCIENCE ENGINEERING to the K L University is a record of bonafide work
carried out under our guidance and supervision.The results embodied in this report have not
been copied from any other departments/ University/Institute.
M.C HANDRA SEKHAR Mr. V. HARI KIRAN
PROJECT GUIDE HEAD OF THE DEPARTMENT
(ASSOCIATE PROFESSOR) DEPARTMENT OF CSE
DEPARTMENT OF CSE K L (Deemed to be University)
K L (Deemed to be University)
External Examiner
ACKNOWLEDGMENTS
The success in this project would not have been possible but for the timely help and
guidance rendered by many people. Our wish to express my sincere thanks to all those who
has assisted us in one way or the other for the completion of my project.
Our greatest appreciation to my guide M.Chandra sekhar Professor, Department
of Computer Science and Engineering which cannot be expressed in words for his
tremendous support, encouragement and guidance for this project.
We express our gratitude to Mr.V.Hari Kiran, Head of the Department for
Computer Science and Engineering for providing us with adequate facilities, ways and means
by which we are able to complete this project based Lab.
We thank all the members of teaching and non-teaching staff members, and also
who have assisted me directly or indirectly for successful completion of this project.
Finally, I sincerely thank my parents, friends and classmates for their kind help and
co-operation during my work.
ABSTRACT
In Traditional way we use to go to hotel and we can order food their it self a nd we eat our food. But
In the service now approach we can order our food through online by using our application which is
very fast delivery and we canord er in a easy way for any where which is very benefit to every
customer. Although their a lot of food delivery apps now but we do this application in the
service now platform which is a real time application. The overview of the paper to create the
applicaton which is very useful to students who are studying in the colleges. By using this
application it can save the time of every student and this make the profit to the owners who run the
canteen in the colleges.It is a application that is used to delivery the food to the students who are
present in the college.
TABLE OF CONTENTS
l. No INDEX Page. No
1. INTRODUCTION 7
2. LITERATURE SURVEY 9
3. MODULES 11
3.1 SERVICE PORTALS
3.2 ROLES
3.3 SCRIPTS
3.4 PLUGINS
3.5 VIRTUAL AGENT DESIGNER
3.6 CATALOGS
3.7 WORKFLOWS
4 FLOW CHART 18
5 DESCRIPTION 20
6 EXPERIMENTAL RESULTS 22
7 CONCLUSION 25
8 REFERENCES 27
Chapter 1
INTRODUCTION
1. INTRODUCTION
ServiceNow is the cloud based tool which is used in many IT industries.By using this tool we can
create the application very easily.It is integrated with the different type of trending technologies in
it. ServiceNow is a product stage which underpins IT Service Management It causes you to
computerize IT Business Management.. This cloud-put together stage is planned based with respect
to ITIL guidelines. ServiceNow centers around administration direction toward the errands,
exercises and procedures. It utilizes AI to use information and work processes to help present day
venture turns out to be quicker and increasingly versatile. It offers the adaptability, force, and
trustworthiness to accomplish the objectives of the occurrence and issue the board. Besides clients
are allowed to choose their most agreeable help interface. It gives all the data to the professional to
analyze and fix issues while evacuating the reliance on spreadsheets and messages.
Chapter 2
LITERATURE SURVEY
2.Literature survey
Now- a-days we are using the many online websites for ordering the food. Developers are
creating different types of application by using various types of platforms .So we are created
a application by using a trending tool in the IT industry that is service now platform.in this
platform there are lot of advantages in it and the platform is user friendly to the customers.
By using this application we can create the application easily. Compare to other platforms it
is very easy to create the application. we are used various references like servicenow docs in
the internet and find a detail information about the tool and create the application. Here we
covered some of the topics of the service now and created the application. we created the
application based on th food delivery to the customer. It is a real time application where a
customer can easily track the food.
.
Chapter 3
MODULES
3.MODULES
1)Service portals:
Service Portal gives a measured UI system for snappy and simple structure of use gateways and
dashboards for the stage. It helps engineers and non-technical overseers make appealing and
drawing in client encounters that drive representative appropriation of basic endeavor
applications.It has different types of widgets like
Approvals
Knowledge Base
My Requests
Carousel
Catalog content
Popular questions
Search etc…..
2)Roles:
Roles are used for security reason. By using roles we cover some functionalites to customers since
we are not giving all control to the customers. In case we have to cover a couple of widgets or some
application menu in the application pilot we are using roles essentially in the organization now. roles
are used in checked applications in light of the fact that in overall augmentation we need not to use
roles since it can access by any one who are using that particular application.so all are used to make
their application in the examined one.
3)Scripts:
Use scripts to expand your occasion past standard arrangements. With scripts, you may
computerize forms, include usefulness, incorporate your occurrence with an outside
application and more.APIs (Application Programming Interfaces) give classes and techniques
that you can use in scripts to characterize usefulness. ServiceNow gives APIs as JavaScript
classes, web administrations, and different purposes of association for combinations.
4)Plugins:
Plugins give the extra features to the application it can make our work very easily then have already
a pre built scripts in it we can use these plugins by minimizing our work and add some extra features
to our application
Follow these steps for downloading it:
Go to application navigator and search for plugins
And click on plugins in the application navigator
Then serach for whatever plugin we want and install it
5)Virtual Agent Designer:
The Virtual Agent Designer is a graphical device for making and overseeing points, which are
plans for discussions between a virtual operator and client. You can plan points that help your clients
settle basic work issues or guide them through self-administration errands.It has many inbuilt topics
in it.if we want to use existing topic we can use it otherwise we want to create a new topic which is
used for our requirement.
Fig 4.5.1 Topics
6)Catalogs:
List is utilized to embed the photos in our application which we need to show .Here we can make
work area pictures, symbol pictures and add costs to each picture what we transferred. Here we can
interface the work process with the catlogs for running the assignment in the inventories which can
make an ongoing perceivability to the client that can follow their subtleties.At that point include the
work process in it.
Fig 4.6.1 catalog
7)Workflows:
As we need a sorted out system stream for everything happen in a foreordained manner, wokflow in
servicenow is used to motorize applications works out, work process practices fuse customer,
supports, notification, test and conditions. work process start with an activities beginning and end
with an activity wrapping up. but on the off chance that they are dispersed work forms won't be
executed. staying can be a bottleneck in any business decisions,actions and responses.manual are
non granting methodology or structures disturb those bottlenecks structures ought to smooth out and
more techniques automated. For mechanized work forms, exchanges including structures demands
permitions and events can be smoothed out used in an improved interface which pictures the entire
interface progression of activities in a flowchart that is direct. Activities can join anything from
record age and client and course of action to running, endeavors, substance and more from
pendingendorsements. you can make motorization of techniques that drive your business that were
in advance manualor isolated. Work process gives a disentangled interface for stage wide
computerization of multistep frames Each work procedure includes a plan of activities, for instance,
record age, cautioning of pending supports to customers, or running substance .As a sort of
flowchart, the graphical Workflow Editor ostensibly addresses work forms.
Fig 4.7.1 Workflow
8)Connect support:
Use Connect Support in your entryway to permit your clients to pose inquiries or submit
solicitations to help specialists. You design the occasion alternatives to control the presence of
your gadget and how it functions.The Connect Support and ServicePortal incorporation makes a
Connect Support gadget that you can add to a page in the Service Portal.
Fig 4.7.1 connect support
Chapter 4 FLOW CHART
4.FLOW CHART
Fig 4.1 Flow chart
Chapter 5 DESCRIPTION
5.DESCRIPTION:
In case we demand a thing by login into our entrance, by then at first select a thing which are open in
the menu through virtual administrator organizer ie click a visit image which is accessible in the
benefit most bottom.Then click on give me everything after open the discussion image. By then
enter a thing which you require and a while later select the image that you have to mastermind in the
discussion boot itself.Then it ask that whether you have to organize the thing or probably pick
another item.if you have to orchestrate that particular thing click the underneath interface which is
open else the above strategy will continue glancing through the something else by then snap
yes.when you click on demand a thing then it will be redirect to mentioning page.There we have to
organize a thing and that sales will reach to owner.we can follow our sustenance by using list stages.
Fig 5 Virtual agent design
Chapter 6 EXPERIMENTAL RESULTS
6.EXPERIMENTAL RESULTS
OUTPUTS:
The outcome of this project is seen in the catalog stages .There are three level approvals in this
project that is
In the early stage the manager want to approve the order of the customer who are ordering
the food in our portal
In the next stage if the food is being preparing it is not in the check mark stage it is in the
arrow mark so if the food is prepared and it is ready to deliver it is in the check mark stage
In the third level approval the order is pick up by the delivery boy it is in check mark with
blue arrow if the delivery is completed then the last stage of catalog task is check marked
and it is completely delivered
STAGE 1:
Fig 6.1 approved
STAGE 2:
Fig 6.2 Received to respective manager
STAGE 3:
Fig 6.3 preparing the order
STAGE 4:
Fig 6.4 order is picked and delivered to the customer
Chapter 7 CONCLUSION
7.Conclsion
We can add many feature to this application then it can work very efficiently it is a real time
application which we can use in a efficient way.There are many flexibilities in this
application.here we can know where the food is in by using the catalog steps.This app is designed
on the service now platform which is the platform which is used in many IT industries.
Chapter 8 REFERENCES
8.REFERENCES :
[1] https://www.guru99.com/servicenow-tutorial.html.
[2]https://developer.servicenow.com/app.do#!/training
/article/app_store_learnv2_scripting_jakarta_introduction_to_scripting_in_serviceno
w/app_store_learnv2_scripting _jakarta_introduction_to_servicenow_scripting?v=
[3]https://docs.servicenow.com/bundle/genevaservicenow-
platform/page/administer/plugins/concept/c_ServiceNowPlugins.html.
[4] https://www.servicenow.com/products/workflow.html
