Case Analysis: PCR / PM Service Process Flow
Maint. Strategy Job Planning Daily Ops Maint. Coordination
Update Equipment
Define Prepare
Perform PM / PCR Status & FU with
PM / PCR Strategy PM / PCR Eventscope
Dispatch
Maint. Coordination Job Planning Job Planning
Update Data &
Down Confirmation Ensure WO codes
Planning schedules
Admin
Prepare WO for
Maint. Strategy
authorisation
Analyse results and
update strategy
Ordinary Job
Daily Ops Flate Rate Job
Approve WO
Admin
Finalise WO and
invoice job
Workgroup
CRC Management
Logistics Strategy
HO - EM Supp Planning
Operations Daily Operations
Customer Administration
Supplier Customer Service
Finance Ref erence Info
IT/MST Support Forms
Supp Svce (Site) CAT
Tech Services