Table of Contents

Supply chain operations................................................................................................................................ 2

Supply Chain Management ........................................................................................................................... 2
SCM Processes .............................................................................................................................................. 2
 Planning............................................................................................................................................. 2
 Procurement ..................................................................................................................................... 2
 Production......................................................................................................................................... 2
 Distribution ....................................................................................................................................... 2
 Customer Interface ........................................................................................................................... 3
Process planning consists of two parts namely ............................................................................................ 3
Process Design .......................................................................................................................................... 3
Operations Design..................................................................................................................................... 4
service process .............................................................................................................................................. 4
Production planning and control .................................................................................................................. 4
BENEFITS OF PRODUCTION PLANNING AND CONTROL ................................................................................ 4
OBJECTIVES OF PRODUCTION PLANNING AND CONTROL ............................................................................ 5
Quality in Production and Operations Management ..................................................................................... 5
Fundamental factors affecting Quality Control ............................................................................................ 5
1. Market:.............................................................................................................................................. 6
2. Money: .............................................................................................................................................. 6
3. Management:.................................................................................................................................... 6
4. Men: .................................................................................................................................................. 6
5. Motivation: ....................................................................................................................................... 6
6. Materials: .......................................................................................................................................... 6
7. Machines and mechanization: .......................................................................................................... 6
8. Modern information methods .......................................................................................................... 6
9. Mounting product requirements: ..................................................................................................... 6
Supply chain operations
Supply chain operations include the systems, structures and processes to plan and
execute the flow of goods and services from supplier to customer. To maximize
effectiveness, it is critical to evaluate both internal operations and the
extended supply chain that includes suppliers and customers.

Supply Chain Management

SCM is the management of a network of all business processes and activities

involving procurement of raw materials, manufacturing and distribution
management of Finished Goods. SCM is also called the art of management of
providing the Right Product, At the Right Time, Right Place and at the Right Cost
to the Customer.

SCM Processes
Supply chain activities aren't the responsibility of one person or one company.
Multiple people need to be actively involved in a number of different processes to
make it work.
SCM team can flawlessly execute the following processes:

 Planning – the plan process seeks to create effective long- and short-range
supply chain strategies. From the design of the supply chain network to the
prediction of customer demand, supply chain leaders need to develop
integrated supply chain strategies.
 Procurement – the buy process focuses on the purchase of required raw
materials, components, and goods. As a consumer, you're pretty familiar
with buying stuff!
 Production – the make process involves the manufacture, conversion, or
assembly of materials into finished goods or parts for other products. Supply
chain managers provide production support and ensure that key materials are
available when needed.
 Distribution – the move process manages the logistical flow of goods across
the supply chain. Transportation companies, third party logistics firms, and
others ensure that goods are flowing quickly and safely toward the point of
demand.
  Customer Interface – the demand process revolves around all the issues that
are related to planning customer interactions, satisfying their needs, and
fulfilling orders perfectly.

Process planning consists of two parts namely

 1. Process design
2. Operations design

 Both stages provide information on what is required to effectively utilize the

existing equipment and machinery and to determine what new equipment
and machinery would be required.

Process Design

 Process Design is the act of transforming an organization’s vision, goals,

and available resources into a discernible, measureable means of achieving
the organization’s vision.
 Process design may start with process analysis;

 Process design is concerned with the overall sequence of operations required

to achieve the product specifications. It specifies the type of work stations
that are to be used, the machines and equipment necessary and the quantities
in which each are required.

 The sequence of operations in the manufacturing process is determined by

 1. The nature of the product

2. The materials used
3. The quantities being produced
4. The existing physical layout of the plant.
Operations Design

 Operations design is concerned with the design of the individual

manufacturing operations .It consists of examining the man-machine
relationship in the manufacturing process for converting the raw materials
into the finished or semi-finished product .Operations design must specify
how much of man and machine time is required for each unit of production.

service process

The service process. refers to how a service is provided or delivered to a

customer. Processes involve the procedures, tasks, schedules, mechanisms,
activities and routines by which a service is delivered to the customer

Production planning and control

Production planning and control refers to two strategies that work cohesively
throughout the manufacturing process. Production planning involves what to
produce, when to produce it, how much to produce, and more. A long-term view of
production planning is necessary to fully optimize the production flow.

Production control uses different control techniques to reach optimum performance

from the production system to achieve throughput targets.

BENEFITS OF PRODUCTION PLANNING AND CONTROL

The benefits of production planning and control include:

 Improved organization for regular and timely delivery

 Better supplier communication for raw materials procurement
 Reduced investment in inventory
 Reduced production cost by increasing efficiency

 Smooth flow of all production processes

 Reduced waste of resources

 Production cost savings that improve the bottom line

OBJECTIVES OF PRODUCTION PLANNING AND CONTROL

The objectives of production planning and control can vary from one business to
another, but some general objectives include the following:

 Regulation of inventory management

 Optimum utilization of production process and resources
 Organization of the production schedules, typically with the help of dynamic
production scheduling software

 To make sure the right quality and quantity of equipment, raw materials and
more are available during production times

 To ensure capacity utilization is aligned with forecast demand

Quality in Production and Operations Management

The Quality of a product or service is the fitness of that product or service for
meeting or exceeding its intended use as required by the customer.”

Fundamental factors affecting Quality Control

Fundamental Factors Affecting Quality
The nine fundamental factors (9 M’s), which are affecting the quality of products
and services, are: markets, money, management, men, motivation, materials,
machines and mechanization. Modern information methods and mounting product
requirements.
1. Market: Because of technology advancement, we could see many new products
to satisfy customer wants. At the same time, the customer wants are also
changing dynamically. So, it is the role of companies to identify needs and then
meet it with existing technologies or by developing new technologies.
2. Money: The increased global competition necessitates huge outlays for new
equipments and process. This should be rewarded by improved productivity.
This is possible by minimizing quality costs associated with the maintenance
and improvements of quality level.
3. Management: Because of the increased complex structure of business
organization, the quality related responsibilities lie with persons at different
levels in the organization.
4. Men: The rapid growth in technical knowledge leads to development of human
resource with different specialization. This necessitates some groups like,
system engineering group to integrate the idea of full specialization.
5. Motivation: If we fix the responsibility of achieving quality with each individual
in the organization with proper motivation techniques, there will not be any
problem in producing the designed quality products.
6. Materials: Selection of proper materials to meet the desired tolerance limit is also
an important consideration. Quality attributes like, surface finish, strength,
diameter etc., can be obtained by proper selection of material.
7. Machines and mechanization: In order to have quality products which will lead to
higher productivity of any organization, we need to use advanced machines and
mechanize various operations.
8. Modern information methods: The modern information methods help in storing
and retrieving needed data for manufacturing, marketing and servicing.
9. Mounting product requirements: Product diversification to meet customers taste
leads to intricacy in design, manufacturing and quality standards. Hence,
companies should plan adequate system to tackle all these requirements.