UNIVERSITY OF BOHOL

Tagbilaran City
College of Hospitality Management, Tourism and Nutrition

Travel Agency

A Special Problem
Presented to Dr. Maria Asuncion Laxa Bersabal, Ph.D.

In partial fulfillment of the Requirements

For the Subject, Special Problems

Submitted by:
Ma. Vilma Oliva
February, 2020
Connecting Bohol to the
world…
 INTRODUCTION
The tourism industry of Bohol has seen major improvements and progress beyond leaps
and bounds in the past two years, ever since the creation and operation of the Panglao
International airport. More and more flights are coming in, hence, multitudes and hoards of
tourists have entered our shores.
As we all know, aside from agriculture, Tourism is considered as one of Bohol’s
economic drivers. It has helped Bohol improve and lift its economic status since the time when
tourism activities and attractions existed and operated in the province. In the past ten years the
tourism industry in Bohol has grown enormously. In fact, Tourist arrivals in the province hit a
mark with a total of 553,852 in 2011, higher by 33,176, if compared to 2010’s 520,676, data
from the Bohol Tourism Office showed. That is why the provincial government of Bohol in
coordination with the Department of Tourism has worked very hard to position Bohol as one of
the prime tourist destinations in the country, considering its vast and diverse natural and
cultural resources, there is a vast potential to draw local and foreign visitors alike.
The Province of Bohol is widely popular and known for the Philippine Tarsier, which is
the smallest primate in the world, and the Chocolate Hills, which consist of over a thousand
intriguing perfectly cone-shaped hills of similar sizes spreading out on over 50 square
kilometers in the island’s center. But due to the efforts of the Bohol Provincial Government,
with its thrust geared towards tourism enhancement, and with the cooperation of the Local
Government Units (LGUs) and other key government instrumentalities and agencies like the
Bohol Tourism Office (BTO), Bohol has become a prime tourism destination. The Department of
Tourism even declared Bohol as the top tourist destination in the country in 2011, and is noted
for being one of the five Eco-tourism destinations.
Even BTO has projected drastic yet steady increases of tourist influx here in our province
until 2025, based on the average six to eight percent increases of tourist arrivals each year.
Furthermore, most private resorts and establishments are continually doing marketing through
the internet, or tying-up with different travel agencies abroad. Hence, foreign tourists, and
domestic tourists as well, will continue to ply the shores and saunter in our very wonderful
island.
The devastating 7.2 magnitude earthquake that hit the province on October 15, 2013
may have brought widespread devastation and damage to many of Bohol’s top tourist
destinations. As a result, there has been a huge decrease in the tourist arrival in the province
due to reasons like accessibility to some tourist destinations became impassable, tourists, local
and foreign, alike had conceptions of fear due to countless aftershocks occurring in the
province, and tourists hesitated to visit those destinations and attractions that were already
damaged.
But all these began to change even after just three years of recovery. The number of
Bohol tourists eclipsed the 1 million mark in 2016, as per figures from the Department of
Tourism, which is up 40 percent, from 2015’s record of 602,000 visitors (73 percent local and 26
percent foreign). The province has recovered tremendously, and its growth has continued to
accelerate, even to this day. By midyear 2018 the P7.8-billion New Panglao international airport
opened Bohol to the world. This has add added at least 50-percent more tourists to the island-
province.
The 2.5-kilometer runway and the two-story airport terminal have the potential to bring
in 800,000 visitors per year. Bohol is expected to attract international chains of hotels and
resorts to serve the upsurge of tourist arrivals.
It is indeed continually growing, despite the outbreak of the NCov-19. The virus may
have dampened tourism activities in the province in the short-term, but it will definitely bounce
back in the long-term.
Bohol, after-all, alongside Boracay and Palawan, has always been the perennial “first
choice” among tourists, especially among Asian tourists, like the Chinese, Koreans and the
Japanese. 
More importantly, travel agencies have also done new ways of marketing strategies to
re-advertise Bohol’s tourism constructively. Thus far, the challenge on how to market Bohol to
appear more stimulating despite the dents of its attractions still lies not only in the hands of the
provincial tourism office but also in the efforts of the tourism players.
 It is thus a very applauding and admirable effort that the private sector will provide
unique and innovative ways to attract tourists to come to Bohol, and bring more with them. It is
in this aspect that Travelink Travels and Tours will connect Bohol to the world like never before.
Located in the quiet town of Catigbian, it is at the center of Bohol, and with the massive
development in the infrastructure in the province, it has become accessible to everyone.
Catigbian can be a new gateway to the province’s many splendid attractions. Travelink can cater
to the travel needs of the people living in the towns nearby. It will provide for all the needs of
all travelers, whether they will be coming to Bohol or leaving Bohol. We will provide them with
the best experience, giving them the best care and safety, high quality, yet affordable travel
packages in and out of this illustrious province, sharing with them the wonders of Bohol
through experience and letting it stay in their hearts.
Travelink will provide the best accommodation with its tie-ups with the best hotels and
resorts in the province, and will give these tourists the best experience through the best and
affordable tour packages with the province, that will fit their utmost desires. Not only that,
Travelink will provide these tourists and all Boholanos, who love to travel to other places in the
country or abroad, with the best travel packages and accommodation. It is a total experience
with Travelink, as we connect Bohol to the world and the world to Bohol.

Business Description

Rationale
Tourism is defined as “the activity of people travelling to and staying in places outside
their usual environment for not more than one consecutive year for pleasure, business and
other purposes.” Therefore, the need for travel agencies is justified since tourism is firstly
defined as the “travelling of people” before the “staying in other places”.
However, nowadays these travel agencies are sprouting like mushrooms that rise in
every corner of the city and/or the province. But these travel agencies have similar products,
services and packages. They only differ now in their rates and the markets who patronize them.
That is why Travelink aims not only to establish a travel agency, which provides a generic
package, but to share with the wolrd the unique culture and other less-visited attractions in the
province. After all, it is our purpose to connect Bohol to the world and the world to Bohol.
Location
I have chosen to place Travelink in my hometown of Catigbian, more specifically in the
local market (Please see map below). It is more economical since I know the place, and rent is
lower compared to the city. I can also use the influence of my husband, who is an incumbent
municipal councilor. As mentioned, Catigbian is at the center of Bohol, and with the massive
development in the infrastructure in the province, it has become accessible to everyone.
Catigbian can be a new gateway to the province’s many splendid attractions. Travelink can cater
to the travel needs of the people living in the towns nearby, like Sagbayan. There is no travel
agency in the area as of now. I want to be the first. It will provide for all the needs of all
travelers, whether they will be coming to Bohol or leaving Bohol.
Besides, nowadays, online selling and online marketing is becoming more popular than
ever. Many businesses are growing due to digital marketing. There is no need to physically
deliver tickets any more, since these can be sent through email, Facebook messenger or other
social media channels. Digital marketing has fast become the trend nowadays and I will
maximize its potential.
Business name
The name is Travelink since I want to connect Bohol with the rest of the world through
travelling.
Logo

The logo is very simple. It has both the words, “travel” and “link,” and written
continuously. Travel is linked to the word link, because everything is connected. There is a
plane above the word “link,” since by traveling, Bohol is connected to the rest of the world. The
color blue represents the sea and the sky, and the color “yellow” represents the sun, because
the beauty of Bohol is best seen under the sun, like the Chocolate Hills becomes brown during
the summer, and Loboc River looks more magnificent when you see everything under the sun,
for all its glory to be seen.
Documents needed for the business
Please find below the pertinent documents needed to acquire the place of business in
Catigbian, Bohol like the application for mayor’s permit, for Travelink to be allowed to occupy
that certain space in the market.
Other requirements include DTI certificate, cedula and barangay clearance.
 PRODUCTS & SERVICES OFFERED

Domestic - International Airline Ticketing

Philippine Airlines
Cebu Pacific
Air Philippines
Other International airlines
Ferry Ticketing
2GO
Ocean Jet
Weesam Express
Negros Navigation
Lite Shipping
Seacat
TransAsia
Cokaliong Shipping
Philippine Passport Processing
Rates:
Regular – 30 working days processing from personal appearance – Php 1,700
Rush – 15 working days processing from personal appearance – Php 2,700

New Passport, Single

1.) NSO copy of birth certificate
2.) NBI certificate
3.) 4 passport sized photos
4.) Application form
5.) 2 valid ID’s
6.) Personal appearance at DFA
 New Passport, Married
1.) NSO copy of birth certificate
2.) NBI certificate
3.) 4 passport sized photos
4.) Application form
5.) 2 valid ID’s
6.) Authenticated Marriage certificate
7.) Personal appearance at DFA

* For passport renewal, same requirements plus your old passport.

PSA Processing
Thru the website, www.psa.gov.ph, with a fee of 80 pesos.
Visa Assistance

Here are the list of the countries, corresponding fees, and the time to process the visa:

COUNTRY VISA FEE PROCESSING TIME REMARKS

ARGENTINA AND CHILE PHP 3,300 5 WORKING DAYS

AUSTRALIA PHP 6,100 10 WORKING DAYS includes use of call

center and courier;
applicants 70 y/o &
above may be
required by the
embassy to undergo
medical, so the
processing time will
be longer

BELGIUM PHP 5,700 15 WORKING DAYS

BRAZIL PHP 2,900  REGULAR

PHP 5,700 EXPEDITED
PHP 8,500 (for US
passport holders)

CANADA single entry: PHP 4 WEEKS includes use of call

4,725 center and courier;
multiple entry: PHP applicants 70 y/o &
7,950 above may be
required by the
embassy to undergo
medical, so the
 COUNTRY VISA FEE PROCESSING TIME REMARKS

processing time will

be longer

CHILE single entry: USD 80 7 DAYS

multiple entry: USD
110

CHINA single entry: PHP 6 WORKING DAYS

2,900 (regular), 3 WORKING
single entry expedited: DAYS (expedited)
PHP4,600 3 WORKING DAYS
D-6 months: PHP
5,300

CZECH REPUBLIC PHP 5,600 15 WORKING DAYS

EGYPT single entry: PHP 4 WORKING DAYS

2,550
multiple entry: PHP
7,800
business visa: PHP
3,000

FRANCE PHP 5,700 15 WORKING DAYS includes use of call

center and courier

GERMANY PHP 5,700 15 WORKING DAYS includes use of call

center and courier

GREECE PHP 5,700* 15 WORKING DAYS

INDIA tourist visa: PHP 4,100 6 WORKING DAYS

business visa: PHP (regular) + 3 WORKING
6,200 DAYS (expedited)
+ PHP1,850

IRELAND PHP 6,700 6 WEEKS

JAPAN PHP 3,000 7 WORKING DAYS

KOREA PHP 2,500  7 WORKING DAYS (for

GRATIS 59 days & below of stay)

NETHERLANDS/HOLLAND PHP 5,700 15 WORKING DAYS

NEW ZEALAND PHP 6,700  15 WORKING DAYS (for

gratis 59 days & below of stay)

NORWAY/ DENMARK PHP 5,700 4 WEEKS includes use of call

center and courier

POLAND USD170 30 WORKING DAYS

RUSSIA single entry: PHP 10 WORKING DAYS

7,100

SOUTH AFRICA PHP 4,120 1 WEEK

 COUNTRY VISA FEE PROCESSING TIME REMARKS

SPAIN PHP 5,700 15 WORKING DAYS

SWEDEN PHP 6,200 15 WORKING DAYS includes use of call

center and courier

SWITZERLAND PHP 4,980 15 WORKING DAYS

TAIPEI (TAIWAN) PHP 3,900 1 WEEK

TURKEY single entry: PHP 4 WORKING DAYS

3,050
multiple entry: PHP
5,408

UNITED STATES OF AMERICA $135 or its peso Within 60 DAYS of the Includes use of call
equivalent. Fee at visa interview center and courier
Php6,500.00

UNITED KINGDOM PHP 7,540 15 WORKING DAYS includes use of call

center and courier

REMARKS:
1. Rates may change if the embassy will give new prices.
2. Visa Fees already include service fee.
3. Application rates for big groups will be discounted, but subject for approval.
4. Visa applicants should bear in mind that each application is subject to an individual
assessment, and the length of the period of processing may vary. This guide cannot
be used as a guarantee for the actual processing time. We aim to process each visa
application within the target period of time, but we still cannot guarantee that the
visa application will be completed by our target time. We also do not guarantee the
visa approval; it will always depend on the officers who will evaluate the visa.

Educational Tours
Travelink strives to provide educational yet professional, and fun-filled tours at
competitive prices. It wants to help each tour leader, or liaison between Travelink and the
group, provide a class trip for their students that will educate them about the destination, and
at the same time provide fun and exciting memories that will last a lifetime.

Hotel and Resort Reservations

Travelink accepts booking and reservations at any of the following:
Henan Resort
Eskaya Beach Resort and Spa
Flushing Meadows Resort
Bohol Tropics Resort
The Peacock Garden
Mithi (formerly known as Panglao Island Nature Resort)
Bohol Divers Resort
Dumaluan Beach Resort
Bohol Beach Club
Water Paradise Resort
Bellevue Bohol
Alona Tropical
Metro Centre Hotel
La Roca Hotel
Sunset Villa
Blue Waters Resort
Wregent Plaza Hotel.. AND A WHOLE LOT MORE
REMARKS:
Prior arrangements have been made with the aforementioned hotels and resorts that a
commission of 5-10% shall be paid to Travelink as referral fee.
Transportation Services/ Vans and Cars for Hire
 Linkages are arranged with the different car and van rental owners. Bohol tours are also
made available, where the tour will ply the usual route of Loboc River-Bilar Forest-
ChocolateHills. We have the connections to do this.

Adventure and Special Interest Tours

This consists of activities where adventure lovers can enjoy such as spelunking, diving,
caving, mountain climbing and river trekking, kayaking, jet ski rides, banana boat rides and
snorkeling.

DOMESTIC TOUR PACKAGES

ILOCOS
Package A

4D/3N Laoag-Vigan-Pagudpud Tour Package

From Php 8,125.00 per person (based on Twin/Triple/Quad Sharing)
(minimum 4 persons)
 
 All rates are per head in Philippine Peso based on
Twin, Triple or Quadruple Sharing

 All rates are valid on Regular Seasonality only.

All rates NOT VALID during Super Peak
Seasonality

 Manila-Laoag-Manila transfers not included in the

package and to be purchased separately

 Rates are subject to change without prior notice

 
INCLUSIONS: Laoag-Vigan-Pagudpud Tours

 3 Nights air-conditioned accommodation

 Daily Set Breakfast

 Whole day Laoag & Vigan City Tours with Lunch on the 2nd day (8 hours)
  Whole day Pagudpud Tour with Lunch on the 3rd day (8 hours)

 Laoag Airport arrival and departure transfers

TOURS include air-conditioned transfers, applicable entrance fees and tour guide.

Package B
5D/4N Laoag-Vigan-Pagudpud-Burgos
Ecotour
From Php 13,125.00 per person (based on Twin/Triple/Quad Sharing)
(minimum 4 persons)

 All rates are per head in Philippine Peso based on

Twin, Triple or Quadruple Sharing

 All rates are valid on Regular Seasonality only.

All rates NOT VALID during Super Peak
Seasonality

 Manila-Laoag-Manila transfers not included in the

package and to be purchased separately

 Rates are subject to change without prior notice

 
INCLUSIONS: Laoag-Vigan-Pagudpud-Burgos Eco Tour

 4 Nights air-conditioned accommodation

 Daily Set Breakfast

 Whole day Laoag & Vigan City Tours with Lunch on the 2nd day (8 hours)

 Whole day Pagudpud Tour with Lunch on the 3rd day (8 hours)

 Burgos Eco Tour with Lunch on 4th day

 Laoag Airport arrival and departure transfers

TOURS include air-conditioned transfers, applicable entrance fees and tour guide.

PALAWAN
Package A
4D/3N Puerto Princesa Budget Package
From Php 6,545.00 per head
(6 years old and above) based on Twin, Triple or Quad Sharing
stay at BALAY INATO PENSION HOUSE or LUCKY GARDEN
 
Tours Included:

(1) CITY TOUR-Crocodile Farm (closed on Sundays), Baker's

Hill (closed on Mondays), Mitra's Ranch, Immaculate Conception
Cathedral, Plaza Cuartle, Puerto Princesa Baywalk, and a routine
stop at different souvenir shops in the City Proper inclusive air-
conditioned van transfer, entrance fees and licensed tour guide

(2) WHOLE DAY UNDERGROUND RIVER TOUR WITH

LUNCH inclusive of air-conditioned land transfers, boat transfers, entrance fees, picnic
lunch and licensed tour guide

(3) WHOLE DAY HONDA BAY TOUR WITH LUNCH inclusive of air-conditioned land
transfers, boat transfers, entrance fees, picnic lunch and licensed tour guide

Inclusions:

 3 Nights accommodation with daily set breakfast

 Afternoon City Tour on 1st day (joining group)
 Whole Day Underground River Tour with Lunch (joining group)
 Whole Day Honda Bay Island Hopping Tour with Lunch (joining group)
 Puerto Princesa Airport pick up and drop off transfers
 Services of licensed tour guide, all applicable entrance fees, air-conditioned land
transfers, boat transfers if applicable

NOT INCLUDED IN THE PACKAGE:

 Manila/Cebu-Puerto Princesa-Manila/Cebu Air Tickets

 Lunch on 1st Day, Lunch on Last Day
 Dinners

Package B

6D/5N Puerto Princesa-Coron Budget

Palawan Tour Package
 
Php 19,695.00 per head (Twin Sharing) 
(6 years old and above are charged adult rate)
 

 
 INCLUSIONS:
3NIGHTS BUDGET PUERTO PRINCESA
 3 Nights accommodation with Daily Set Breakfast

 Puerto Princesa arrival and departure transfers

 Afternoon City Tour
 Whole day Underground River Tour with Lunch
Whole Day Honda Bay Tour with Lunch
PUERTO PRINCES-CORON ONE WAY AIR TICKET
2NIGHTS BUDGET CORON PACKAGE
 2nights accommodation with Daily Set Breakfast

 Busuanga Airport arrival and departure transfers

 Coron Town Tour
 Coron Island Hopping Tour with Packed Lunch
NOT INCLUDED IN THE PACKAGE :  Manila-Puerto Princesa//Busuanga-Manila
Airline Ticket
Package C
3D/2N Coron Package Ultimate Island
Hopping With Coron Town Tour
From Php 6,575.00 per head (based on Twin, Triple or Quad Sharing)
Inclusions:

 2 Nights accommodation with daily set breakfast

 Afternoon Coron Town Tour (1st Day)
 Coron Island Ultimate Tour with Packed Lunch (2nd Day) - Kayangan
Lake, Twin Peaks Reef, Twin Lagoons, Atwayan Beach, CYC Island
 Busuanga Airport pick up and drop off transfers
 Domestic Travel Insurance

Package D

7D/6N El Nido Islands-Puerto Princesa

Budget Adventure Package
From Php 28,925.00 per head on Twin/Triple/Quad Share
(Minimum 6 persons)

*Manila-Puerto Princesa - Manila Airline Ticket INCLUDED

PALAWAN

Starting Price
PhP 4,235 only 
Twin Sharing Per Person
3D/2N Room Accommodation, 
Daily Breakfast, 
1 Time Picnic Lunch
Honda Bay Island Hoping & Puerto Princessa Tours,
Airport, Tour, Boat Transfers, Guide, All Fees & Entrances, 
Tax & Service Charge
 3D2N Boracay with Island Hopping Package

Package Includes:

2-night hotel accommodation

Boracay Island Hopping Tour
with Lunch

PHP2,832.00 
Per person 

Bohol Tours
Package Includes:

2 nights room accommodation

Bohol Countryside Full-Day Tour Stops: Chocolate Hills,
Man-Made Forest, Tarsier Encounter, Loboc River Cruise w/
Buffet Lunch, Sikatuna’s Mirror of the World, Badiang Spring
Extension nights allowed

PHP5,888.00
Per person 
BAGUIO CITY
Regular Season Package
 3 Days / 2 Nights
 (With Whole day City Tour and Country Side Tour)
 Validity: January 2013 – (until further notice)

        PACKAGE INCLUSIONS:
 3 days / 2 nights hotel accommodation (based on triple, twin & double sharing)
 Daily breakfast inside the hotel
 Roundtrip Bus terminal transfers in Baguio
 Half day Baguio City Tour (3 hrs.)
 Country Side Tour (4 hrs.)
 Services of DOT accredited tour guide 
 Entrance Fee
INTERNATIONAL TOUR PACKAGES

CHINA

3D2N HOTEL + TRANSFER + BADALING GREAT WALL & MING TOMBS TOUR PACKAGE

Package Inclusive: 2 nights hotel accommodation  

Return transfers (Airport - Hotel - Airport)
Badaling Great Wall & Ming Tombs Tour
Hotel pick-up and drop-off
Air-conditioned coach
English speaking tour guide
Main admission tickets
Chinese lunch on the tour day

Booking period: 25 Jan 2020 to 31 Dec 2020

PHP 6,000

PER HEAD
Travel Period: 25 Mar 2020 to 31 Dec 2020
Note: Minimum 2 Persons

3D2N HOTEL + TRANSFER + CLASSIC CITY TOUR PACKAGE

Package Inclusive:

2 nights hotel accommodation

Return transfers (Airport Hotel -
Airport)
Classic City Tour
Hotel pick-up and drop-off
Air-conditioned coach
English speaking tour guide
Main admission tickets
Chinese lunch on the tour day
Booking Period: 25 Jan 2020 to 31 Dec 2020 PHP 6,000
Travel Period: 25 Mar 2020 to 31 Dec 2020 PER HEAD
Note: Minimum 2 Persons
 Singapore

3D2N SINGAPORE NIGHT EXPERIENCE TOUR WITH RIVER CRUISE LAND

PACKAGE

Package 2 nights hotel accommodation

Inclusive: Round-trip airport transfers (Airport -
Hotel - Airport)
Night Adventure with River Cruise with
tour guide
Booking Period: 14 Jan 2020 to 31 Dec 2020
PHP4,500
Travel Period: 18 Jun 2020 to 31 Dec 2020 PER HEAD
Note: Minimum 2 Persons

3D2N SINGAPORE SENTOSA SUNSET LAND PACKAGE

Package 2 nights hotel accommodation

Inclusive: Round-trip transfers (Airport -
Hotel - Airport)
Sentosa Sunset Tour with tour
guide PHP5,500
Booking 24 Jan 2020 to 31 Dec 2020 PER HEAD
Period:
Travel 24 Dec 2020 to 31 Dec 2020
Period:
Note: Minimum 2 Persons
 Macau

3D2N Hotel Accommodation + City Tour Package

Package 2 Nights Hotel

Inclusive: Accommodation  PHP5,500
Macau City Tour PER HEAD
Booking 05 Jan 2020 to 31 Dec 2020
Period:
Travel Period: 05 Jan 2020 to 31 Dec 2020

3D2N Hotel Accommodation + City Tour (with admission ticket to observatory desk of
Macau Tower) Package

Package Inclusive:

2 Nights Hotel Accommodation 

Macau City Tour (with admission ticke
Observatory Deck of Macau Tower)
Booking Period: 05 Jan 2020 to 31 Dec 2020

Travel Period: 05 Jan 2020 to 31 Dec 2020

PHP6,000 PER HEAD
 Thailand

Chiangmai 3D2N with Night Safari (Foreign Market)

Package
Inclusive:
2 Nights accommodation
Chiangmai Night Safari ticket only
(inclusive of The Jaguar Trail, The Savanna
Safari and Predator Prowl area).
Extension nights are allowed
Booking Period: 03 Feb 2020 to 31 Oct 2020
Travel Period: 03 Oct 2020 to 31 Oct 2020
PHP2,500
Note: Minimum 2 Persons PER HEAD

Chiangmai 3D2N Chiangmai Zoo Aquarium (Thai Market)

Package 2 Nights accommodation

Inclusive: Zoo Aquarium ticket only (Thai Market)
included with Zoo and Aquarium entrance fee
and round trip for Aquarium shuttle bus (from
Zoo to Aquarium).
Extension nights are allowed
Booking Period: 28 Feb 2020 to 31 Oct 2020

Travel Period: 28 Sep 2020 to 31 Oct 2020 PHP 2,000

PER HEAD
Note: Minimum 2 Person

Tokyo
3D2N Hotel + Tokyo Morning Tour Package

Package Inclusive:

• 2 nights hotel accommodation 

• Tokyo half day (morning) tour with English
speaking guide and pick-up service 

Booking Period: 30 Jan 2020 to 27 Dec 2020 PHP9,200

PER HEAD
Travel Period: 30 Aug 2020 to 28 Dec 2020

Malaysia
3D2N Hotel + Airport Transfer + Island Hopping
Package 2 nights accommodation
Inclusive: Return airport transfer
(Langkawi airport – Town / Beach
Hotel – Langkawi airport)
Halfday Langkawi Island
Hopping
***All the tours and transfer are base
on seat in coach (S.I.C) basic

PHP2,500
PER HEAD
Booking 27 Jan 2020 to 31 Mar 2020
Period:
Travel 27 May 2020 to 31 Dec 2020
Period:
Note: Minimum 2 Person

Hongkong
 3D2N Hong Kong City Tour Package

Package 2 Nights Hotel Accommodation

Inclusive: Return transfers (Airport - Hotel -
Airport) PHP7,000
Half Day City Tour PER HEAD

Booking Period: 05 Jan 2020 to 31 Dec 2020

Travel Period: 05 Jun 2020 to 31 Dec 2020

3D2N Hong Kong Ocean Park Package

Package  2 Nights Hotel Accommodation PHP7,200

Inclusive:  Return transfers (Airport - Hotel - PER HEAD
Airport)
 Ocean Park Admission Ticket (1
day pass)

Booking 05 Jan 2020 to 30 Jun 2020

Period:
Travel Period: 05 Jun 2020 to 30 Dec 2020
 Jakarta

3Day-2Night Yogyakarta City Tour (Half Day)

Package 2 nights hotel accommodations

Inclusive: AC Transport
Return Airport Transfer (Airport
- Hotel - Airport)
Half-Day Yogyakarta City Tour
English speaking guide
Booking 09 Jan 2020 to 30 Apr 2020
Period:
Travel Period: 09 Aug 2020 to 30 Dec 2020
Note: Minimum 2 Persons

PHP3,000
PER HEAD

3Day-2Night Borobudur Temple Sunrise Tour (Half Day)

Package 2 nights hotel accommodations

Inclusive: AC Transport
Return Airport Transfer (Airport - Hotel -
Airport)
Half-Day Borobudur Temple Sunrise
Tour
English speaking guide
Booking Period: 09 Jan 2020 to 30 Apr 2020
PHP5,500
Travel Period: 09 Aug 2020 to 30 Dec 2020
PER HEAD
Note: Minimum 2 Persons

Shanghai

3D2N HOTEL + TRANSFER + SHANGHAI CITY TOUR PACKAGE

Package  2 nights hotel accommodation  

Inclusive:  Return transfers (Airport - Hotel -
Airport)
 Shanghai City Tour
 Hotel pick-up and drop-off
 Air-conditioned coach
 English speaking tour guide
PHP8,500
 Main admission tickets
PER HEAD
 Chinese lunch on the tour day
Booking 02 Jan 2020 to 31 Dec 2020
Period:
Travel 02 Apr 2020 to 31 Dec 2020
Period:
Note: Minimum 2 Persons
 Dubai

3D2N Hotel + Dubai Half Day City Tour Land Package

Package
Inclusive:
2 Nights Hotel Accommodation
Dubai Half Day City Tour with Pick-up
and Drop Off on a Sit-in-Coach (SIC) Basis 
Extension Nights Allowed
Booking Period: 27 Jan 2020 to 30 Apr 2020
Travel Period: 27 Sep 2020 to 30 Dec 2020
Note: Minimum 2 Persons

PHP3,500
PER HEAD

3D2N Hotel + Dubai Half Day Desert Safari Land Package

 Package 2 Nights Hotel
Inclusive: Accommodation
Dubai Half Day Desert Safari
Tour with Pick-up and Drop Off on a 
Sit-in-Coach (SIC) Basis 
Extension Nights Allowed PHP5,500
Booking 27 Jan 2020 to 30 Apr 2020
Period:
Travel 27 Sep 2020 to 30 Dec 2020
Period:
Note: Minimum 2 Persons

Cebu

3D2N Cebu + Sky Ride with Lunch

Package Inclusive: 2 nights hotel accommodation

Sky Adventour
Extension nights allowed
Booking Period: anytime
PHP 1,787
Travel Period: anytime
PER HEAD
Note: Minimum 2 Persons
 BOHOL
PHP6,000

Itinerary 1: 3D/2N Bohol Tour Package – Countryside Tour Only

Day Activities
Day 1
Arrival
Check-in To Resort
Day 2
Bohol Countryside Tour
Places to be visited: 
 Blood Compact Site
 Baclayon Church
 Prony, the Python in Albur
 Tarsier
 Loboc River Cruise (lunch will be served during the
River Cruise)
 Sipatan Hanging Bridge
 Man-made Forest
  Butterfly Garden
 Chocolate Hills in Carmen
 Aproniana Souvenir Shop
Optional Places to be visited:
 Bolo Making
 Nipa Weaving
Day 3
Check-out
Transfer to Tagbilaran City Pier or Airport

* Bohol Countryside Tour can be upgraded to Sagbayan Peak Tour to include Sagbayan Peak as an
additional destination during the tour.

FEASIBLITY STUDY
EXECUTIVE SUMMARY
PROJECT BACKGROUND
Name of Proposed Project: Travelink Travel and Tours

Type of Business Organization: Sole Proprietorship

Location of Project: Poblacion, Catigbian, Bohol

Name of Proponent: Ma. Vilma Oliva

MANAGEMENT AND PERSONNEL FEASIBILITY SUMMARY

The proposed business project is feasible since it will be able to meet all the personnel
requirements. It will operate in the form of sole proprietorship, under l be ownership and
management of Ma. Vilma Oliva. The project will be composed of 8-11 employees with just
compensation benefits. Working policies will be employed to ensure cooperation and
harmonious relationship exists between employees to meet the objectives of the proposed
business
MARKETING FEASIBILITY SUMMARY
There is adequate demand by the prospective market, as has been gathered through
research. Primary data was generated through a market online survey. Actual survey in
Catigbian and Sagbayan, Bohol was also used as basis in forecasting future demand. The results
proved that establishing Travelink is feasible since there is still large market share of unsatisfied
demand in the province. The result proved that many residents and non-residents are willing to
patronize the proposed business.
TECHNICAL FEASIBILITY SUMMARY
The proposed business is technically feasible and accessible as it will be able to meet the
technical requirements including a strategic location, available utilities, machines and
equipments, manpower, raw materials and supplies. The proposed project site will be at the
public market in Poblacion, Catigbian, Bohol.
FINANCIAL FEASIBILITY
The project is profitable having a projected net income of P 1,384,100.00 by the end of the
year. Return of investment is within 1 year, with a projected net profit of approximately
Php500,000 in just one year.

SOCIO-ECONOMIC FEASIBILITY
The people in the community as well as the government can benefit in the realization of the
project in terms of employment, taxes collected, and availability of the product at affordable
cost.
CONCLUSIONS
Based on findings, it is concluded that establishing Travelink in Catigbian, Bohol is feasible .
Therefore, it is highly recommended that the proposed business should be established as
planned.

Project Background

Project Proponent
The proposed business will be solely owned by Ma. Vilma Oliva. She is currently residing
in Poblacion, Catigbian, Bohol. The proponent is a Tourism graduate of University of Bohol. Her
husband is an incumbent municipal councilor in the same town.
Proposed Name Business
The business will be named “Travelink Travel and Tours.” The name is Travelink since I
want to connect Bohol with the rest of the world through travelling.
Type of Business
 The proposed business will be a single proprietorship, solely owned by Ma. Vilma Oliva
Proposed Location
I have chosen to place Travelink in my hometown of Catigbian, more specifically in the
local market (Please see map below). It is more economical since I know the place, and rent is
lower compared to the city. I can also use the influence of my husband, who is an incumbent
municipal councilor.

MANAGEMENT AND PERSONNEL FEASIBILITY

Administrative Personnel
The proposed business requires the services of a manager, a bookkeeper, two
reservation specialists/ tour counselors, who will serve as cashiers, liaison officer, 2 sales
agents, security guard, maintenance staff and freelance tour guides. These functions will be the
main responsibilities of the owner, Ms. Ma. Vilma Oliva.
Organizational Chart
The business will apply the line type of organization where there is a direct flow of authority
from top position the immediately subordinate levels
Management Policies

The management shall, at any given time necessary, call the attention of employees who
are in violation of the following policies:

1. Employees must wear proper uniform as prescribed by the management. A t-shirt

will be provided by the business, which bears the business name and logo.
2. Employees must adhere to their respective duties on time. Any employee showing
excessive tardiness will be subject to disciplinary action.
First and second offense: Warning

Third offense: Suspension

Fourth offense: Termination

3. Any employee exhibiting sins of drunkenness will be subject to disciplinary action.

First and second offense: Warning

Third offense: Suspension

Fourth offense: Termination

4. Employees should do their specific job properly. Idleness should be discouraged.

5. Employees must observe cleanliness.
 6. Loss or damage due to carelessness in the handling and use of company property
and computer and photocopying equipments shall be charged to the employee
committing it.
First and second offense: Warning

Third offense: Suspension

Fourth offense: Termination

7. Any employee failing to report to work due to reasonable excuse must first inform
the management.
8. Forging or otherwise falsifying business documents and papers for personal gain or
for benefit of another can be ground for employee’s dismissed on termination.
First and second offense: Warning

Third offense: Suspension

Fourth offense: Termination

9. Employees must show proper courtesy at all time.

10. Honesty is encouraged.
11. Management will not tolerate immorality among its employees.

Project Timetable

The following is the schedule of activities for the operation of the proposed business:

Activities 2020
No De Jan Feb Marc April May Jun July
v c h e
General project Planning
Securing Permits and Licenses
Acquiring fixtures, tables, computer
systems
Purchasing of Supplies and
Equipment
Hiring of employees
Promotions
Start of Operation

General planning with the above time frame was November to March. In securing the
permits and licenses will be performed by April and May since the presence of the location
owner is needed. Acquiring of materials, purchasing of supplies and equipment and hiring of
employees will be done by May and June. Promotions will be perform before the business
operation.

MARKET FEASIBILITY
Market Description and Demand
Since the prospective location is at the center of the town, the target buyers of the
proposed business are the residents. Also included are the people coming in and out of the
place, neighboring towns and islands.
Furthermore, Facebook boosting and digital presence shall be maximized.

FINANCIAL FEASIBILITY
The financial planning serves as a guide in the reasonable projection of the projects
operating performance, financial condition and cash flows. The quality and reliability of the
underlying assumptions is the basis in making reliable and accurate financial plans and
projections.
The project’s initial estimated cost is P 881,000.00, with the following breakdown:
TRAVELINK TRAVELS AND TOURS
Estimated Project Cost
Project Investment – P881,400.00
Description Cost
A. Fixed Asset Costs

Equipments and Appliances P 135,000.00

Furnitures and Fixtures P 127,000.00

Fire Extinguisher P 2,400.00

Sub Total P264,400.00

B. Pre-Operating Costs

Renovation Expense P150,000.00

Project Feasibility Study P12,000.00

Trainings and Seminars P 20,000.00

Permits and Licenses P10,000.00

Advertising Expenses P 200,000.00

Installation Cost – Water P2,000.00

Installation Cost – Electricity P4,000.00

Installation Cost – Cable P2,000.00

Installation Cost –Telephone P2,000.00

Installation Cost – Internet P2,000.00

Sub Total P404,000.00

 C. Initial Working Capital

Cash on Hand (Petty Cash and

Emergency Fund) P100,000.00

*Salaries Expense P59,000.00

*Utilities Expense P6,000.00

Rental Expense P48,000.00

Sub Total P213,000.00

TOTAL PROJECT COST P 881,400.00

*Breakdown below

SALARIES EXPENSE BREAKDOWN

Manager P15,000.00

Reservation Clerk/ Travel P8,000.00

Counselor/ Cashier

Liaison Officer
P8,000.00
Sales Agent
P8,000.00
Bookkeeper
P10,000.00
Security Guard

Maintenance Staff P5,000.00

P5,000.00
TOTAL

P59,000.00

UTILITIES EXPENSE BREAKDOWN

Electricity
P4,000.00
Water
P200.00
Cable
P500.00
Internet
P1,000.00
Telephone
P300.00
TOTAL
P6,000.00

FIXED EXPENSES (Monthly)

Salaries and Wages P59,000.00

Office Rental P16,000.00
Utilities P6,000.00
Miscellaneous P2,000.00
TOTAL P86,000.00

ANNUAL FIXED EXPENSES = P1,032,000.00

FIXED EXPENSES (Annually)

Municipal Fees P1,500.00

 DOT Accreditation Fee P1,500.00
Depreciation of Capital Equipment P1,500.00
TOTAL P4,500.00

VARIABLE EXPENSES (Annually)

Marketing and Promotions P200,000.00

Education and Training P45,000.00
Traveling Expenses P120,000.00
Representation & Entertainment P72,000.00
Office supplies $ Stationary P48,000.00
Miscellaneous P18,000.00
Equipment Maintenance P50,000.00
TOTAL P553,000.00

PROJECTED AVERAGE MONTHLY GROSS PROFIT

(Total Sales Revenues less Cost of Goods Sold)

 Commissions – Transportation
a.) International air 12,500
b.) Domestic air 37,500
c.) Ferry Boat 3,750
d.) Domestic Ship 25,000
Total: Php 78,750

 Commissions
a.) Accommodations 25,000
b.) Packaged Tours 231,250
Total: Php 256,250

 Service fees
a.) Passporting 13,000
b.) Visa Assistance 7,000
Total: Php 20,000
 MONTHLY TOTAL Php355,000.00

ANNUAL TOTAL Php4,260,000.00

RETURN OF INVESTMENT - Within JUST 3 MONTHS

TRAVELINK TRAVELS AND TOURS

PROJECTED INCOME STATEMENT

(IN PESOS)

2020 2021 2022 2023 2024

GROSS PROFIT 2,130,000 4,260,000 4,686,000 5,623,200 8,434,800

LESS:

Salaries Expense* (708,000) (778,800) (856,680) (1,028,016) (1,336,420)

Utilities Expense (72,000) (72,000) (72,000) (72,000) (72,000)
Variable Expense (535,000) (535,000) (588,500) (706,200) (847,440)
Misc. Expense (18,000) (18,000) (19,800) (23,760) (28,512)
Pre-operating Exp. (404,000)
Total Op. Exp. (1,737,000) (1,403,800) (1,536,980) (1,829,976) (2,284,372)
Net Income Before Tax 393,000 P2,856,200 P3,149,020 P3,793,224 P6,150,428

Taxes (92,900) (878,984) (972,686) (1,178,831) (1,933,137)

Net Income (After Tax) P300,100 P1,977,216 P2,176,334 P2,614,393 P4,217,291

*Started Operations in July 2020

*Tax Rate of 1st year is at P50,000 plus 30% in excess of P250,000 (NIRC)

*Tax Rate during the 2nd year onwards is at P125,000 plus excess 32% in excess of P500,000 (NIRC)

TRAVELINK TRAVELS AND TOURS

PROJECTED STATEMENT OF FINANCIAL POSITION

(IN PESOS)

Account Title 2020 2021 2022 2023 2024

Assets

Cash P300,100 P1,977,216 P2,176,334 P2,614,393 P4,217,291

Fire Extinguisher 2,400 2,400 2,400 2,400 2,400

Total Assets P302,500 P1,979,616 P2,178,734 P2,616,793 P4,219,691

Liabilities and
Owner's Equity

Liabilities - - - - -

Piezas, Capital P302,500 P1,979,616 P2,178,734 P2,616,793 P4,219,691

Total Liabilities and P302,500 P1,979,616 P2,178,734 P2,616,793 P4,219,691
Owner's Equity

ESTIMATED PROJECT COST

Project Investment – Php 570,000

 Fixed Asset Cost

Equipments 135,000
Furnitures & Fixtures 73,500

 Pre-operational Capital

Project Study 12,000

Advertising 200,000
Permits & Licenses 10,000
Training 15,000

 Installation Cost

Cable 2,000
Telephone 2,000
Internet 2,000
Total: Php 451,500

Fixed Expenses (Monthly)

Salaries & Wages
Manager 12,000
 Reservation Clerk/Travel Counselor/Cashier 8,000
Liaison Officer 8,000
Sales Agent 8,000
Bookkeeper 10,000
Security Guard 5,000
Maintenance Staff 5,000
Office Rental 16,000
Utilities 2,000
Telephone 500
Cable 500
Internet 1,500
Miscellaneous 5,000
Total: Php 81,500

Fixed Expenses (Annualy/12)

Municipal fees 1,500

DOT Accreditation fee 1,500
Depreciation of Capital Equipment 1,500
Total: Php 4,500

Variable Expenses (Monthly)

Marketing & Promotions 20,000

Education & Training 15,000
Traveling Expenses 15,000
Representation & Entertainment 15,000
Office supplies & Stationary 10,000
Miscellaneous 10,000
Equipment Maintenance 10,000
Total: Php 95,000

Revenues (Monthly)

 Commissions – Transportation
a.) International air 12,500
b.) Domestic air 37,500
c.) Ferry Boat 3,750
d.) Domestic Ship 25,000
Total: Php 78,750

 Commissions
a.) Accommodations 25,000
b.) Packaged Tours 231,250
Total: Php 256,250

 Service fees
a.) Passporting 13,000
b.) Visa Assistance 7,000
Total: Php 20,000
 TOTAL REVENUES 358,000
Income tax X .10
322,200
TOTAL EXPENSES - 632,500
Loss for the 1st month Php -310,300
TOTAL REVENUES 358,000
Income tax x . 10
322,200
TOTAL EXPENSES - 181,000
Income for the succeeding months Php 141,200
x 12
Annual income Php 1,694,400
Loss for the 1st month - 310,000
Php 1,384,100

RETURN OF INVESTMENT - Within a year

RATE OF RETURN OF INVESTMENT (ROI)

(must be stated in percentage)

YEAR ROI
2020 34%
2021 124%
2022 147%
2023 197%
2024 379%

Hence, the PAYBACK PERIOD is:

Within 2 years, or:

P300,100 (1st year net income and cash position)

P581,300 needed from total P1,977,216 (2 nd year net income) or (29% of total net income)

To complete the Estimated Project cost

 Thus, 29% of 12 months is 3.5.

Therefore, the PAYBACK PERIOD is 1 year and 3.5 months given the abovementioned projections on
costs and income.

The PAYBACK PERIOD is the amount of time required for the proponent owner to gain back her
capital.

ORGANIZATION AND MANAGEMENT

GENERAL ORGANIZATIONAL STRUCTURE OF PERSONNEL

JOB DESCRIPTIONS
Manager- plan, organize, and direct and control the operations of the agency.
Coordinates and directs the activities of staff, overseeing only the day-to-day tasks, but hiring,
training, and evaluating of staff members as well. Also researches new products and
destinations, often by traveling to them and experiencing first hand with the services available.
Also handles the financial transactions of the agency.
Sales Agent - responsible for selling products and/or services as identified in the sales
and marketing plan of an organization. They are self-motivated, able to set and achieve goals
and sue time and efforts effectively and efficiently. They have effective selling skills and strong
product/service knowledge, and are able to adapt what they sell to meet specific client needs.
Reservation/Travel Counselor/Cashier- advise clients on travel options and tour
packages, make bookings and reservations, prepare tickets and receive payments. Enthusiastic
about travel, and have a good research and organizational skills.
Freelance Tour Guide- accompany passengers, individuals, or groups on short trips,
sightseeing tours or visits to attractions. He/she provides information, deliver commentary,
answer questions and ensure the itinerary is met. He/she may develop tours or may be hired to
deliver ready-made tours.

Liaison officer- to coordinate the needs of all involved parties so that parties can meet
their goals. They see what resources are available and let each party know what the other
parties want. They make part in planning events hosted by the parties or which allow the
parties to meet.
Sales Agent- should have all the knowledge about the product so that he may
communicate with the customer. He should sell the product with persuasion and it is the
responsibility of sales agent to satisfy the customers while they are looking for the products.
Bookkeeper – someone who keeps financial records for a business, traditionally in the
form of ledgers or journals which are sometimes collegially called books. He is responsible for
recording every single financial transaction undertaken by a business.
Security Guard- protects people and properly from robberies, fires, and other damages.
Maintenance Staff- Perform heavy cleaning duties such as cleaning floors, shampooing
rugs, washing walls and glasses, etc. attends to the maintenance or cleaning of the agency.

JOB QUALIFICATIONS
Manager

At least 26-35 years of age, a diploma or degree of Tourism, Business or Management

may be necessary. Strong written and verbal communication skills are necessary, marketing
and selling skills, research skills, travel and/or management experience and strong leadership
and team-building skills.
Sales and Marketing Staff
 24- 35 years of age, secondary school diploma, college diploma or University degree in
Tourism, Business, or Marketing. Requires good communication skills, confident, optimistic
personality and must enjoy working with people. Thorough knowledge of the products and
services being sold and understanding of the region and sector/industry is typically required.
Reservation/Travel Counselor/Cashier

23-35 years of age, with pleasing personality. Secondary school diploma or University
degree of Tourism,special courses in computers, languages, and communications. Good
telephone manner & etiquette, and marketing and sales experienced.
Freelance Tour Guide

22- 35 years of age, any University Degree. Customer service skills, and an interest in
travel, geography, history and attractions. Fluent in English, second language may be
preferable.

Liaison Officer

Male not more than 40 years of age·  

College level with minimum 5 years experience in related field 
Can process Municipality permits such as Business, Building & Occupancy Permits
Files Government documents such as SSS, Philhealth, Pag-ibig & BIR
With good communication skills
Must be hardworking & flexible
Sales Agent

Sales-oriented and optimistic personality

Excellent spoken English and strong communication skills
High level of discipline, self-motivation and responsibility
Advanced level of PC knowledge 
Ability to pick up new concepts and willingness to learn
Experience in sales is a plus
Experience in the travel industry is a plus
Basic typing skills
Strong work ethic
Winning attitude
Can start immediately
Security Guard

At least High School graduate, passed and completed trainings such as property rights,
emergency procedures, and detention of suspected criminals.
 NUMBER OF EMPLOYEES, SALARY SCALE & WORKING HOURS
Travelink Travels and Tours will have a total number of 9 employees, initially -- a
Manager, 2 Reservation Clerks/Travel Counselors/Cashiers, a Liaison Officer, 2 Sales Agents, a
Bookkeeper, a Security Guard, and a Maintenance Staff.
Salaries & Wages
Manager P20,000
Reservation Clerk/Travel Counselor/Cashier 8,000
Liaison Officer 8,000
Sales Agent 8,000
Bookkeeper 10,000
Security Guard 5,000
Maintenance Staff 5,000

Working hours is from 09:00 Am – 05:00 Pm, Mondays to Saturdays

WORKFLOW

Manager

Punch in to start the hour of

duty.

Conducts briefly and giving

instruction to meet performance,
target and as well as inspection
grooming among his staff.

Attend to customer inquiries,

complains, concerns and
requests.

Making paper works.

Reservation/Travel Counselor/Cashier

Punch in to start the hour of

duty.

Advice clients on travel

options and tour packages.
 Freelance Tour
Guide
 Punch in to start the hour of duty.

Accompany passengers,
individual groups on short trips,
sightseeing tour, or visits to
attractions.

Provides information, deliver

commentary, answer questions
and ensure the itinerary is met.

Develop tours or may be hired to

deliver ready-made tours.

Punch out to end the day of duty.

Liaison Officer

Punch in to start the hour of duty.

 Assist in the preparation of
weekly and monthly reports.

Initiate and generate technical

instructions.

Deal with any people issues in

positive manner.

Respond to complaints and

address concerns and work to
establish accommodation needs

Punch out to end the hour of duty.

Sales Agent

Punch in to start the hour of duty.

Arrange travel for business and

vacation customers.
 Bookkeeper

Determine customer’s need and

Punch in to start the hour of duty.
preferences, such as schedules
and costs.
Record every single financial transaction
undertaken by a business.

Travel arrangements, manage travel

expenses/ reimbursement; invoicing
clients 
proficient in bookkeeping/accounting

Assist in development of forecasts and

budgets .

Maintain and administer all

employees attendance records.

Punch out to end the hour of duty.

Security Guard

Punch in to start the hour of

duty.

Protects peoples and property

from robberies, and other
damages
 Maintenance

Punch in to start the hour of

duty.

Perform heavy cleaning duties

such as cleaning floors,
shampooing rugs, washing walls
and glasses, etc.
 TIME SCHEDULING
Working hours is from 09:00 am – 05:00 pm, Mondays to Saturdays.

POSITION TIME DAYS

Manager 09:00-05:00 Mondays to Saturdays

Receptionist 09:00-05:00 Mondays to Saturdays

 Ticketing Agent/Cashier 09:00-05:00 Mondays to Saturdays

Reservations Agent/Travel 09:00-05:00 Mondays to Saturdays

Counselor/Passporting
Agent
Freelance Tour Guide 09:00-05:00 Mondays to Saturdays

Security Guard 09:00-05:00 Mondays to Saturdays

MARKETING PLAN
TRAVELINK TRAVEL AND TOURS

 MARKETING OBJECTIVES

MISSION
Travelink Travels and Tours’ mission is to provide her customers with the highest
quality travel and tour products.  It exists to attract and maintain travel enthusiasts as
loyal clients, and further create more travel enthusiasts 
GOALS
 Personal Goals
 - To be part of a travel and tourism conference
- To have a name in the tourism industry
- To be the top travel agency in Bohol
 Business Goals
- To be a class A travel agency
- To have at least 25 new clients a week
- To meet the expectations of the clients
- Maintain positive, steady growth each quarter.
- Experience a growth in new clients who are turned into long-term clients.
- To be recognized as the premier high-end travel agency
 Strategic Goals
- To obtain a 99% highly satisfactory rating by the client surveys
- To be a Class A travel agency

 Market Analysis/Target Market

 Ideal customer

The ideal customer of Travelink Travels and Tour is the one who takes pleasure of our
products and services. He/she is of course a travel enthusiast.
 Market Description

The ideal target market for Travelink Travels and Tour share most of the following
characteristics:

- Ages 21- 55
- Has at least a monthly income of Php50,000
 - Has a professional career
- From a high profile family
- Spends their money without any doubt
- Travel enthusiast

 Business Competitors

The following are the main business competitors in the province:

- Angels Wings Tours and Travel

- Baclayon Travel and Tours
- Zesca Sun
- Travel Hub
- Cheerfull Travels
- Tarsier Tours and Travel Services, AND A WHOLE LOT MORE

Purpose

This marketing plan will be the blueprint of Travelink Travel and Tours as a premiere
travel agency in Bohol, for now, and has dreams of expanding beyond the shores of Bohol. It
strives to go beyond meeting customer expectations. Even with the highest customer service
and amenities, DOT will only grant a five-star rating after a number of years of consistent
service. Travelink will devote itself to this consistency as well as finding new ways to surprise
visitors with its hospitality in order to create experiences that are worth much more than its
wealthy clientele pay for them. Travelink believes that luxury must be a bit pleasantly
unpredictable to be truly rewarding.  
Picture

A customer of Travelink will be satisfied even based only on online services. Even if
faceless online, the care, comfort and convenience being catered to will surely picture a
beautiful and pleasant woman at the helm of Travelink services. They wll impressed from the
beginning by the attentiveness of the personnel, including their almost constant question of "Is
there anything else I can do to make your stay better?"

At first, the customer has no answer to this question, but as he or she comes up with
ideas they discover that the staff find a way to attend to them, even when they seem to be
difficult tasks. Beyond this high level of customer service, the visitor always finds herself telling
her friends about the most pleasant experience from a travel agency she will ever
have. Customers of Travelink will always have the notion that the staff and management wield
some kind of magic.

MARKET ANALYSIS/ TARGET MARKET

Travelink Travels and Tour possesses good information about the common attributes of
our future loyal customers. This will leverage the information to better understand who will be
served with their specific needs, and how it can connect better with their clients.

FIGURE 1. PROJECTED DOMESTIC AND FOREIGN MARKET SHARE

 FILIPINOS
KOREANS
JAPANESE
EUROPEANS
AMERICANS

FIGURE 2. MARKET SEGMENTATION

Market Segmentation
15% 15% Retirees

10% Family travelers

15%
Couples & Honeymooners

Meetings & Conferences

20%
Holiday Travelers
20%
5% Students/Educational Tours

Adventure Travelers

 Market Analysis/Target Market

 Ideal customer

The ideal customer of Travelink Travels and Tour is the one who takes pleasure of our
products and services. He/she is of course a travel enthusiast.
 Market Description
The ideal target market for Travelink Travels and Tour share most of the following
characteristics:

- Ages 21- 55
- Has at least a monthly income of Php50,000
- Has a professional career
- From a high profile family
- Spends their money without any doubt
- Travel enthusiast

 Business Competitors

The following are the main business competitors in the province:

- Angels Wings Tours and Travel

- Baclayon Travel and Tours
- Zesca Sun
- Travel Hub
- Cheerfull Travels
- Tarsier Tours and Travel Services, AND A WHOLE LOT MORE
 Remarkable Difference

Travelink Travels and Tour is matchless against any other travel agency because we
focus more on the utmost satisfaction of our clients, going that extra mile by providing the best
services, with as much detail and information required in helping you plan your holiday. We
make sure that it meets your greatest expectations. You will surely return home with the
greatest and fondest memories. We specialize in tailor-made travel packages and tours to suit
the amount of time you have available during your vacation, the places where you would most
likely visit, and fitting the budget that you have available. Regular group touring or privately
guided touring are also both available according to your preference and desires.
 Other than that, our agency is special because of the ambiance of our office which is
very clean, congenial and professional. Free coffee and wifi are also available. Furthermore,
unlike other travel agencies, we offer premium discounts for loyal customers.

Characteristics of loyal customers:

- Customers availing of the services of Travelink Travels and Tour regularly
within a period of at least 3 years.

 Core Branding Elements

Travelink Travels and Tour has cultivated and will continue to cultivate a brand image
associated with dark, rich colors, punctuated by the dazzling brilliance of gold, lights, and
mirrors. On its marketing materials, these colors will show the elegance of black, meshed with
other alluring and enticing colors.

The company has used and will continue to use a professional photographer to capture
images of the agency, its rooms, products & services and willing visitors taking advantage of its
products and services.

The core message of “connecting Bohol to the rest of the world, and the world to Bohol”
will serve as the tagline on all marketing materials and printed materials. This tagline must be
added to new business cards as they are printed.

 Products and Services

- Domestic – International Airline Ticketing

- Ferry Ticketing
- Philippine Passport Processing
- NSO Processing
- Visa Assistance
- Educational Tours
- Hotel and Resort Reservations
 - Transportation Services/ Vans and Cars for Hire
- Adventure and Special Interest Tours
- Domestic Tour Packages
- International Tour Packages

 SWOT Analysis

The following SWOT analysis captures the key strengths and weaknesses within
the company, and describes the opportunities and threats facing Travelink Travels and Tours.

Strengths

 Low customer to employee ratio.

 Excellent staff who are highly trained and very customer attentive.
 High customer loyalty among repeat customers.
 A one stop shop for all your travel needs.
 A truly unique, high end, service offering.

Weaknesses

 A challenge to find employees who possess the necessary skills and customer-centric
attitude.
 The struggle to continuously offer new and exciting trips while maintaining the level of
quality that is established over time from repetitive trip offerings.
 New in the business.

Opportunities

 Growing market that has yet to be adequately addressed.

 Growing number of projected tourists based on BTO data until 2025.
  The ability to spread fixed management overhead costs over an increasing number of
offered trips.

Threats

 A slump in the world and local economy will affect the travel industry.

The entrance of other service providers into Gateway’s niche

Keys to Success

Customer attention, customer attention, and customer attention!

 Marketing Materials (Tools)

- Flyers
- Posters
- Radio advertisements
- Newspapers and magazines
- Brochures
- Yellow pages
- Social Media Networking Sites like Facebook
- Facebook boosting
- Paid online ads
- Digital marketing
- Internet Web Site
- Billboard fronting the exit of the Panglao International Airport

 Marketing Strategies

 Web Plan
 Travelink Travels and Tour office is designed to offer an intimate look into the agency
and to guide visitors:

 To set an appointment for a virtual tour (for corporate or private prospects)

 To comply with all tour, ticket and hotel reservations
 To answer all of the key questions which visitors would have about the rates, services,
location, etc. of the agency

The website reservation system is designed to make reservations a simple and quick
process. A confirmation email and personalized thank you note will be sent to everyone who
makes an online reservation, along with an offer to speak directly to a customer service rep at
Travelink Travels and Tour should they have any questions. This is usually thru email, if the
conversation is made during non-office hours, and thru phone if the call is done during office
hours, Philippine time.

The goal of this procedure is to show the prospect the individualized care taken by the
Travelink Travels and Tours with every customer. Furthermore, it is an attempt to cut down on
the number of customers who cancel their reservation before visiting the agency.

 Referrals

Travelink Travels and Tour strategy will lend itself well to referral marketing. To
specifically request referrals from customers, Travelink Travels and Tour will offer to send
visitors introductory discount offers by email or postal mail to any number of contacts provided
by the visitor. This offer will be sent by email to past customers two days after their visit. By
entering a list of email addresses or by providing mailing addresses, the hotel staff will send on
these discounts noting who they are coming from. This will be a way for customers to advertise
the fact that they have used the hotel and to share it with business and personal contacts,
hopefully building those relationships in the process.

Professional referrals will also be sought from prominent and Fortune 500 businesses
with offices in the Philippines and state tourism boards, convention centers and meeting halls.
These referrals will be sought through personal contact with these businesses by Travelink
Travels and Tour business development staff and through mailing of the marketing kit and
referral offer. Repeated touches with the specific contacts at these businesses will be continued
through postcard and letter mailings, each making specific reference to the referral discount
offer and the additional value which Travelink Travels and Tour can offer their clientele,
visitors and employees.

Furthermore, linkages with different agencies and hotels in big cities like Manila, Cebu,
Boracay, Macau, Hongkong, Kuala Lumpur, Dubai, Singapore, Taipei, Shanghai, Beijing, Jakarta,
Bangkok and Tokyo will be established.

 Service Experience or the “Wow” Experience

Customer loyalty is won systematically at Travelink Travels and Tour by careful attention
to assuring the quality of all services and to going beyond those basics to offer a customized
surprise for each customer. Loyal customers will be treated to free tour packages when they
attend a focus group for the purpose of learning more about them, leveraging their excitement
to further excite newer customers, and to develop ideas to improve the agency and its products
and services.

 Lead Conversion Plan

Prospects (those who have expressed interest in Travelink Travels and Tour through
some means but have not yet visited the agency) will be cultivated through the following
means:

 Offered a virtual tour of the agency at a convenient time for the prospect. The tour will
focus on the beauty of the agency, the high level of service offered, and the business
and/or tourist attractions in the Philippines and the surrounding area. An introductory
offer will be given at the end of the tour.
  Email newsletter - send once a month with information on Philippine events and
tourism, new services at the agency, a column on the meaning of travel, and the
introductory offers/virtual tour offer.
 Those who have taken advantage of the virtual tour will also be sent a mailed
introductory discount offer every other month.

 Lead Nurturing Plan

A sales lead is the identity of a person or entity potentially interested in purchasing a

product or service, and represents the first stage of the sales process. More succinctly, a sales
lead is a potential sales contact: an individual or organization that expresses an interest in your
goods and services.
Leads are typically obtained through the referral of an existing customer, or through a
direct response to an advertising or publicity, or through trade shows, direct mailings, or other
marketing efforts, or by purchasing sales leads from third-party companies. This process is what
we call, lead generation.
After lead generation, there is a need to conduct lead nurturing. Lead nurturing is the
process of persuading prospects to become customers by periodically sending them marketing
communications. For example, once a person is identified as a potential customer, his email
address and real address will be obtained. After which, flyers, white papers, industry research,
ads, case studies and invitations to webinars and events shall be sent to him on a monthly basis.
All information about travelling, the latest craze and the hottest place to visit will be contained
in these materials.
Furthermore, it is to be ensured that the information contained in the above-mentioned
materials are sales focused, and would include a call to action. For examples, an information
campaign is sent to his email showing travelling to Sentosa Island, Singapore as a family activity,
and will contain an invitation to participate in a “family island hopping event.” If said
prospective customer agrees to the invitation, then he can avail of a discounted family package
and an early bird promo of sorts.
  Referral Marketing Strategy
Referral Marketing is a technique to promote a product or service to new prospective
customers by having other people promote what you have to offer. For example, we can ask
existing customers to recommend to us their friends and contacts. Then, as a sign of our
appreciation, we will give these referrers a souvenir or a gift.
The process:
a. Ask – if you are not asking for referrals, then you will not obtain any leads or prospects.
Just simply ask. Ask your customers, suppliers, family, and friends. Ask everyone you
come in contact with, as long as the experience is favorable. Just ask.
b. Prime the Pump – How to ask for referrals is also important. Tell potential referrers
what type of prospect you are looking for and what you can provide.
c. Train Customer Facing Employees – Have a meeting with all the employees who
interface with customers, either on the phone or in person. Educate them about the
importance of referral marketing and how it will help grow the business. Provide them
with tips on how to ask for referrals. During the first few months of implementing this
strategy, supervise and caddy them, so that they may learn from you.
d. Joint Venture Referrals – Approach companies that have the same target market. For
example, we may approach key hotels and resorts, then ask them to refer customers to
us, and they may earn a percentage of the sales, say five percent.

 Social Marketing Strategy

The Internet has prevailed over almost every life and every person in this planet. No one
is ignorant to the social networking sites. Almost everyone’s face, name and details appear in
Facebook. Thus, it is important to make use of social media marketing strategies and tools
available online. This is important in every successful online branding campaign.
Social media is free to implement, but requires time to monitor and deploy. All you need
is some staff and time to devote to monitoring the messages, conversations and engagement
that occurs on social media. Everything that’s happening is posted somewhere in the internet
right now, most specially, in Facebook. A simple “Like us on Facebook page” plus pictures of
happy trips of satisfied clients will do the trick.
So Travelink Travels and Tours will create 2 Facebook accounts, add 10,000 friends if
possible, then post all the events and happenings and every bit of information in such account.

The process:
a. Target Market User Habits – Identify who your audiences are, then write your
information or plan your event in such a way that will attract your target audience.
b. Provide Solutions for Potential Customers – One of the best methods for building an
audience of potential customers or readers is to provide a solution to a problem
associated with your business. Hire an expert to provide the audience with answers
regarding their concerns on travelling, or some problem with accommodation in
Bohol.
c. Convert Visitors to Customers – Some people may just pass by and inquire. Attract
them, engage them, make them feel interacted with, and entice them in a way that
they just can’t say “no!”
d. Using Transparency and Responsiveness – People hate being sent to marketing and
promotional messages. It’s a turn-off. Thus, be responsive and transparent. Be true.
Talk to them, chat with the customers, answer all their questions, make them feel
that it is a person they are conversing with. Inform them about events that are
about to happen in Bohol and anywhere else in the world, who will be there, what
will happen, etc.

 Key Linkages with Tour Operators abroad and Hotels and Resorts
The key here is having a lot of network tie-ups and linkages with tour operators abroad
for easy package tours creation, and hotels and resorts in Bohol. Travelink is in the services
business, hence, we must provide a lot of key services for comfortable and joyful travel. It has
to be a one-stop travel shop. We are even planning to link all tourism-related establishment
from the souvenir shops to resorts to hotels to spas and even now to the average clinic. Having
all these linkages will make the travel experience of Gateway clients complete, comfortable and
pleasurable.

 Loyalty Product/Service Offerings

Loyal clients will be given a chance to choose one of a variety of tour packages. This
package will include discounts either on transportation, accommodation, breakfast, lunch and
dinner, and other services and activities offered by their chosen package.

 Advertising

 Media tracking Kits requested

- Mabuhay Magazine
- The Bohol Chronicle
- Manila Bulletin
- Philippine Star
- The Philippine Daily Inquirer
- PLDT and Cruztelco Yellow pages

 Advertising Media

The agency will avail of the following advertising media:

- Newspapers and magazines
- Radio advertising
- Yellow pages
- Printable products
- Displays
  Marketing Calendar
The marketing calendar will be a schedule and organized marketing activities of the
Gateway Star Travels and Tour.

Monthly

Months Marketing Theme

1 Customer referral program

2 Focus group program

3 Blog and email newsletters

4 Surprise ideas and system

5 Marketing kit

6 Business development and referrals

7 Customer feedback and ratings

8 Marketing training

9 Surprise ideas and system

10 Virtual tour

11 Annual review and goal setting

Advertising

Media Tracking Kits Requested

Advertising Medium Contact Name Contact # Distribution Cost/Ad Total CPM

Philippine Travel guide O. Tan 917-444-5555 TBA TBA TBA

Travel and Leisure magazine L. Be Em 905-541-5411 TBA TBA TBA

Inquirer Travel section M. Lolong 918-666-6667 TBA TBA TBA

Online pay-per-click U. Morquiala 920-456-7890 TBA TBA TBA

 Advertising Media

The Hotel will avail of the following Advertising media:

1. newspapers
2. consumer and travel magazines
3. radio
4. television
5. outdoor
6. direct mail
7. cable TV
8. yellow pages

Monthly

Months Marketing Theme

1 Customer referral program

2 Focus group program

3 Blog and email newsletters

4 Surprise ideas and system

5 Marketing kit

6 Website

7 Business development and referrals

8 Customer feedback and ratings

9 Marketing training

10 Surprise ideas and system

11 Virtual tour

12 Annual review and goal setting

Milestones

Implemented
Advertising Start Date End Date Budget Manager
by

Marketing
New print ad design 2/1/2020 2/28/2020 P20,000 Ad firm
Mgr

Marketing
Start running new print ads 3/15/2020 4/15/2020 P0 Ad firm
Mgr

Marketing
Pay-per-click campaign revision 1/15/2020 1/31/2020 P10,000 PPC company
Mgr

Total Advertising Budget P40,000

Implemented
PR Start Date End Date Budget Manager
by

Marketing Marketing
Hire new PR agency 2/1/2020 3/31/2020 P0
Mgr Mgr

Marketing
Renew press contact list 4/15/2020 4/30/2020 P28,000 PR agency
Mgr

Total PR Budget P25,000

Implemented
Direct Marketing Start Date End Date Budget Manager
by

Marketing
Design postcard mailing template 3/15/2020 3/31/2020 P20,000 Ad firm
Mgr

Marketing
Design letter mailing template 4/15/2020 4/30/2020 P23,000 Ad firm
Mgr

Total Direct Marketing Budget P49,000

Implemented
Web Development Start Date End Date Budget Manager
by

Marketing Marketing
Hire blog editor 5/1/2020 5/31/2020 P15,000
Mgr Mgr

Begin regular blog posts 6/15/2020 6/15/2020 P0 Marketing Blog Editor

 Mgr

Marketing
Virtual tour update and redesign 2/1/2020 2/28/2020 P88,000 Ad firm
Mgr

Total Web Development Budget P60,000

Implemented
Other Start Date End Date Budget Manager
by

Marketing Marketing
Plan first focus group 4/1/2020 5/31/2020 P10,000
Mgr Mgr

Marketing Marketing
Hold first focus group 6/15/2020 6/15/2020 P100,000
Mgr Mgr

Total Other Budget P200,000

Totals P426,000

Critical Numbers

The critical numbers of the business will be tracked through the following means:

 Leads, testimonials, and referrals will be tracked through the CRM system. These will be
entered automatically as the leads come over the Web and by hand by the customer
service or sales person dealing with them otherwise.
 Leads converted (through room reservations) are logged automatically in the CRM
system, which doubles as an accounting software suite.
 Marketing expenses are entered, as they are incurred, into the system by the
accounting department.
 All departments are required to make all entries within 24 hours of when they are
incurred to keep the system up to date at all times.

Sales Forecast

Prices are expected to rise on average over the next three years as the business can
command higher prices from customers.
Revenues (Monthly)

 Commissions – Transportation
a.) International air 12,500
b.) Domestic air 37,500
c.) Ferry Boat 3,750
d.) Domestic Ship 25,000
Total: Php 78,750

 Commissions
a.) Accommodations 25,000
b.) Packaged Tours 231,250
Total: Php 256,250

 Service fees
a.) Passporting 13,000
b.) Visa Assistance 7,000
Total: Php 20,000

TOTAL REVENUES 358,000

Income tax X .10
322,200
Marketing Training Game

All staff interact with customers in one way or another. Even the guard interacts with
the customers. All staff members will receive specific technical training, observation, and
testing over the course of two weeks. During this time they will also be led in ten one-hour
marketing sessions covering the following material:

 Core message and what it means to their job

 Case studies of how the hotel has fulfilled its mission in the past
 The ideal target client description, characteristics, and behaviors
 The current marketing materials and campaign
 The virtual tour

Even staff who will not be directly involved in using the marketing materials and virtual
tour need to understand how Travelink is represented in these external messages. These
sessions will be led by the marketing director and will be held with multiple new staff members
when possible.

Routine education will include quarterly testing on the company's marketing, core
message, and how it plays out in real-life situations. To prepare for these quarterly tests,
marketing meetings will be held with all staff twice a month to keep a direct connection
between the marketing manager and staff. The tests will be administered in a thirty-minute
session to multiple staff members at one time to insure their continued understanding of
Travelink's marketing vision and tactics.
PRE-OPERATIONAL ACTIVITIES

Office Operations
1. Planning- Setting objectives to be achieved, customer-focused, destination-oriented,
financial or corporate by the tour operator.
2. Contracting-Negotiating and collecting from identified suppliers agreed rates and
concessions available to tour operators.
3. Costing- Putting together the costs of the various activities or services included in the
itinerary, depending on the number of projected travellers availing the tour package. Also the
construction of confidential tariff.
4. Quotations- Determining the desired profits (plus cost and prorated concessions) and
preparation of proposals. Also the listing of prices in the confidential tariff.
(cost+profit=quotation).
5. Reservations-Processing the advance requests for space or services with the
suppliers.
6. Accounting- Collection of payment to suppliers.
7. Evaluation- Assessment of the clients satisfaction in the package or product

Field Operations

8. Passage Transfers- Arrival, departure or to any other location within the destination.
Tours- Sightseeing tour or packaged tours.

Accommodations and Meals- Cruises, Attractions, Activities and Ancillary Services

 OPERATIONS AND MAINTENANCE

Upon successful completion of the agency, the employees should be able to develop a
working knowledge of how a travel agency is managed and operated; demonstrate proficiency
through instruction, demonstration, and hands-on practice on the simulated computer
reservations system; create, modify, and maintain passenger name records; build and price air
itineraries; generate automated airline tickets and boarding passes; book hotel
accommodations and car rentals; and develop an understanding of the unique needs of the
corporate travel market and how it differs from the leisure travel market.
Travelink Travels and Tour should be able to recognize the types of materials stored,
maintained and displayed in the travel agency, and relate how these materials enhance sales;
develop an understanding of the importance of maintaining accurate client files; explain how to
allocate and market a travel agency budget; discuss in-agency displays and promotions; explain
the importance of using print advertising and direct mail campaigns in the agency marketing
and sales; and discuss the financial reports used in management.

The employees should be able to learn the following operations:

- Describe the types of materials that are stored, maintained, and displayed in the agency,
and how these materials can effectively enhance agency sales.
- Develop an understanding of the importance of maintaining accurate client files and an
active, useful client data base.
- Describe the marketing and sales function in the agency, including the effective
planning, budgeting, and implementation of an aggressive marketing and advertising
campaign to increase sales and build clients.
- Explain the types of financial reports most often used in the management
- Explore the importance of automation (computerization) in the delivery of high quality
customer service to travel clients.
 WASTE AND DISASTER MANAGEMENT

Travelink Travels and Tour handles wastes properly to meet the best practice guidelines
for waste management. Best practice is the introduction of changes in working practice,
systems or process that lift your business performance above the norm. With waste disposal,
best practice is framed within the waste management hierarchy; which ensures that the
economic and environmental benefits of each option are maximized.

 Disposing waste legally

-identify your source and type of waste accurate
-complete waste disposal documentation such as transfer, duty of care notes or hazardous
waste consignment notes
-find a registered carrier to transport your waste
-store the waste safely and securely until it is removed
-dispose of waste only at facilities that are licensed to accept that type of material
 Immediate Safety during earthquake
Hence, in case of an earthquake, the safest place to be would be in an open ground –
away from all kinds of buildings and tall structures.
If you cannot rush out of your building, you can duck under some sturdy desk etc. which
might provide protection against heavy objects falling on your body.
If even that is not possible, sit against a wall, with your back pushing the wall firmly,
and, lean forward – to take your head in between both your knees, and, put your hands at the
back of your head – to provide protection to your head and spine.
Or, you could stand directly below one of the door-frame in your house. This one
appears a bit strange to many people. In fact, there are jokes that after an earthquake – you
don’t see all those door-frames standing. So, whats the reasoning behind advising people to
stand below door-frames? In most styles of construction, doorframes are made very strong, or,
would have a “RCC beam” running right above these frames. Either way, this “strong” structure
would take the impact of objects falling from above, and, would break the impact of the heavy
objects falling on the person. If you use this posture, remember to save your arms and fingers
from swaying doors etc. If not careful, they could cause damage by chopping off fingers etc. due
to the banging of the doors against the frame.

 In case of fire:
1. DO NOT PANIC
2. Decide your strategy.
3. If you want to fight:
1. With What?
2. How?
3. Which arm (of the fire triangle) to fight?
4. Or, you might want to flee (evacuate)
 Precautions While Fighting A Fire
1. Always stay upwind: It protects you from heat, smoke etc. It allows you to go closer to
fire – thus, being able to better direct your extinguishing agent. It protects you from
inhalation of poisonous gases, which might be given out during the fire.
2. Keep under observation, even when the fire is extinguished. Smoldering particles can
easily rekindle, thus, catching you off-guard.
3. Pour extinguishing agent in adequate quantity, rather than small quantities. Doing it in
installments does not help. One discharge of 60 liters of water is not the same as two
discharges of 30 liters each. E.g. If you have to pour 4 buckets of water, have the 4
buckets ready, and, pour all 4 buckets in one go. Instead, if you pour two buckets of
water, refill them, and, pour again – its not the same.
 WASTE MANAGEMENT PROCEDURES DIAGRAM

Throwing of wastes into the proper bin.

Collection of wastes from the bins.

Proper segregation of wastes and proper

tight sealing of garbage bags by
maintenance staff.

Giving of wastes by maintenance staff to

the garbage trucks as scheduled.
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APPENDICES
FORMS

Passport Visiting Address: Postal Address: Contact Details:

Consular Section
Application Form PHILIPPINE EMBASSY 4/F Nedre Vollgate 4 PO Box 322 Sentrum +47 2240 0900

Oslo, Norway 0158 Oslo 0103 Oslo +47 2241 7401 (fax)

ambassador@philembassy.no

NEW PASSPORT NO: DATE OF ISSUE:

For official use only:

Accomplish this form COMPLETELY and PRINT LEGIBLY. Applications that are hard to read and that have
incomplete & incorrect information WILL NOT BE PROCESSED.
 IMPORTANT:

SURNAME: _________________________________________________________________________________

GIVEN NAME: ______________________________________________________________________________ Paste one (1)

MAIDEN/MIDDLE NAME: ___________________________________________________________________ front view

4.5cm x 3.5cm
DATE OF BIRTH: ___________________________________________________________________________
new colored
(Day) (Month) (Year)
ID photo with
PLACE OF BIRTH: __________________________________________________________________________

NAME OF FATHER: ______________________________________________________________________ CITIZENSHIP:

__________________________

NAME OF MOTHER: _____________________________________________________________________ CITIZENSHIP:

NOT FOR SALE

__________________________

Check whether you are: Legitimate Illegitimate

Citizenship acquired by: Birth Naturalization Marriage Election

CIVIL STATUS: Single Married Widowed Annulled/Divorced Others:

___________________

If married, NAME OF SPOUSE: _____________________________________________________________ CITIZENSHIP:

__________________________

If divorced or widowed,

NAME OF PREVIOUS SPOUSE: ____________________________________________________________ CITIZENSHIP:

__________________________

FOREIGN ADDRESS & CONTACT DETAILS: (Norway, Denmark or Iceland)

No.: __________ Street: ______________________________________________________________________ Town/City:

_________________________________

Post Code: _____________________ Country: ________________________________ Telephone No.:

__________________________________________________

Mobile No.: _____________________________________________ Email Address:

__________________________________________________________________

PHILIPPINE ADDRESS & CONTACT DETAILS:

No.: __________ Street/Barangay: _____________________________________________________________ Town/City:

_________________________________
Zip Code: _____________________ Province: ________________________________ Telephone No.:
__________________________________________________

Mobile No.: _____________________________________________

IMMIGRATION STATUS: Permanent Resident Tourist Student Contract Worker

Businessman/woman Seafarer Others

_________________________________________________

OCCUPATION:
_________________________________________________________________________________________________________________________

EMPLOYER: ___________________________________________________________ Telephone No.:

__________________________________________________

Mobile No.: _____________________________________________

Have you ever been issued a Philippine passport? Yes No

If yes, latest Passport No.:

_________________________________________________________________________________________________________________

Date of Issue: ___________________________________________ Place of Issue:

___________________________________________________________________

In case of accident or death, please notify:

PHILIPPINES COUNTRY OF RESIDENCE

Name: ___________________________________________________________ Name:

_______________________________________________________________

Address: _________________________________________________________ Address:

_____________________________________________________________

Tel. No.: _________________________________________________________ Tel. No.:

_____________________________________________________________

I DO SOLEMNLY SWEAR that the above attached photo is mine, that the statements made on this Application Form are true and
that the attached supporting documents are authentic. SO HELP ME GOD.

Enclose two (2)

other photos (same_______________________________________________________________________________
as above) in a SIGNATURE OF APPLICANT
small envelope
together with this
application

DO NOT STAPLE
or use paperclips
SIGNING OFFICER: __________________________________________________

Left Right
POSITION: __________________________________________________
Thumbmark Thumbmark
WARNING: Perjury is punishable by law.

RESERVATION VOUCHER

Travelink PH: 065-412-2222/2224

Address: Poblacion, Catigbian, Bohol FX: 065-412-2223
CP: 0922-1984022

SERVICE VENDOR: Option Date:

Address:
Phone Number:

Client Name:
Number of Pax:
Arrival Date:
Departure Date:

REMARKS:
Reserved by:

WEBSITE RESERVATION FORM

 
TOURS RESERVATION FORM

*Required Fields
*First Name:
*Last Name:
*E-mail:

Landline Phone: (we prefer landline!)

Mobile:
Fax:
Tours:
Tour date:
Adults: Children: Infants:
Number of participants:
    (2 - 11 yrs) (below 2 yrs)

Remarks:

PLEASE FILL THIS IN IF YOU WISH AIRLINE RESERVATIONS :

(Note we strictly only accept Philippines domestic airline ticketing when booked with us in
combination with a tour and/or accommodation !)
 From

To

Depart on  
Return on  

 
 PASSENGER DETAILS:

Please enter passenger details as appearing in passport or valid ID.

Adults: GENDER (M or F), FAMILY NAME, FIRST NAME [1 line per
passenger]
Example:  M, DELA CRUZ, PEDRO J

Children: GENDER (M or F), FAMILY NAME, FIRST NAME, DATE OF

Age 2 to below 12 BIRTH (mm/dd/yyyy) [1 line per passenger]
yrs Example:  M, DELA CRUZ, PEDRO J, 01/01/2003

Infants: FAMILY NAME, FIRST NAME, DATE OF BIRTH (mm/dd/yyyy)

16 days to below 2 [1 line per passenger]
yrs with no seat and Example:  M, DELA CRUZ, PEDRO J, 01/01/2005
no baggage
allowance

 
*Please enter these words in box below:

 
   
  HOTEL & RESORTS RESERVATION FORM

*Required Fields
*First Name:
*Last Name:
*E-mail:

Landline Phone: (we prefer landline!)

Mobile:
Fax:

Filipino residing in the Foreigner residing in the

Please indicate if you are: Phils. Phils

Balikbayan Others
*Hotel / Resort:
Check-in Date:
Check-out Date:
Adults: Children: Infants:
Number of guests:
    (2 - 11 yrs) (below 2 yrs)
Quadruple
Room requirements: Single room Double/Twin room Triple room
room
Budget per room
   per night

Remarks:
PLEASE FILL THIS IN IF YOU WISH AIRLINE RESERVATIONS :
(Note we strictly only accept Philippines domestic airline ticketing when booked with us in
combination with a tour and/or accommodation !)

From

To

Depart on  

Return on  

 PASSENGER DETAILS:

Please enter passenger details as appearing in passport or valid ID.

Adults: GENDER (M or F), FAMILY NAME, FIRST NAME [1 line per
passenger]
Example:  M, DELA CRUZ, PEDRO J

Children: GENDER (M or F), FAMILY NAME, FIRST NAME, DATE OF

Age 2 to below 12 BIRTH (mm/dd/yyyy) [1 line per passenger]
yrs Example:  M, DELA CRUZ, PEDRO J, 01/01/2003

Infants: FAMILY NAME, FIRST NAME, DATE OF BIRTH (mm/dd/yyyy)

16 days to below 2 [1 line per passenger]
yrs with no seat and Example:  M, DELA CRUZ, PEDRO J, 01/01/2005
no baggage
allowance

 
*Please enter these words in box below:

 
 
 TERMS AND CONDITIONS

Booking Arrangements

 Select the travel arrangements and dates most suitable to you and call our reservations team
on (038) 412- 4099 to secure the air and sea travel.  It will be necessary for a member of your
party over 18 years old to sign the booking form to signify that all members of your party
accept these terms and conditions.

Payment

All bookings must be paid in full. All types of credit cards and debit cards are accepted, whether
they be Visa, MasterCard, JCB and AmexCo.

Cancellation and Amendment

If you cancel or amend your booking, we may charge you with cancellation or amendment
charge.

Passports

We can provide general information about the passport and arrange the processing for your
trip. It is not our responsibility if you cannot travel because you have not complied with any
passport requirements.

Flights

It may be necessary to reconfirm your flight with the airline. Please check this in the
correspondence received from our Travel Provider, including the Travel Provider’s Booking
Conditions. You should take a note of any reference number or contact name when
reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and
you are unlikely to receive any refund.
Complaints

We pride ourselves on delivering the highest standard of customer service but if you have any
dissatisfaction regarding your travel arrangements they should be reported to the relevant
Travel Provider or their local supplier or agent immediately.
OFFICE LAYOUT

TRAVEL AGENTS TRAINING GUIDELINES AND REQUIREMENTS

Certificate Program
A travel agent certificate program is generally a 1-semester program that focuses specifically on
the duties of travel agents. Students learn to communicate with travel and transportation
companies, organize travel arrangements and find appropriate travel information for clients. A
certificate program is basic and prepares students for entry-level travel agent opportunities.
Courses may include:
  Trends in travel industry
 Customer service in travel
 Travel marketing
 Computer use in travel
 Geography

Associate Degree Program

An associate's degree in travel and tourism is more comprehensive and can lead to other
careers than as a travel agent. However, travel agents can benefit from the greater scope of
travel and tourism concepts that are taught in 2-year degree programs. Instead of focusing on
the duties of a travel agent, a travel associate's degree program teaches students how the
tourism industry operates as a whole. Courses may include:

 Travel management
 Hospitality operations
 International travel and tourism
 Tourism development and planning
 Hospitality information systems
Continuing Education
Travel agents use technology to set travel arrangements and gather travel information.
Therefore, travel agents must be comfortable with significant computer use. They must also be
courteous and organized.
Many travel agencies require agents to occasionally enroll in continuing education courses to
keep up with changes in the travel industry. Customs, travel regulations and travel advisories
are constantly changing, so agents must be able to keep their travel knowledge current and
relevant. The American Society of Travel Agents (ASTA) holds conferences, expos and seminars
each year in locations throughout the country. Conferences allow travel agents to network with
other travel professionals, learn industry trends and learn more about specific travel
destinations. These conferences usually last 3-4 days and allow travel agents to sight see in
their free time. In addition, ASTA holds virtual seminars for travel agents who are unable to
attend in-person events. The National Association of Career Travel Agents (NACTA) also holds
workshops and seminars in various travel destinations. NACTA offers 'seminars at sea,' which
allow travel agents to learn more about the industry while staying on a cruise ship or at a
beachside resort. NACTA also has local chapters throughout the country that hold weekly or
monthly meetings.
Travel agents are not required to be licensed or certified. Travel agents looking to start their
own agency, however, must obtain approval from various travel and transportation
organizations, including the Airlines Reporting Corporation and the International Airlines Travel
Agency Network.
Although there are no formal education requirements, many travel agencies prefer their
employees to have some level of formal training. Associate's degrees can help lead to other
jobs in the field and continuing education helps agents keep up with changes in the industry.
SAMPLE APPLICATION FOR MAYOR’S PERMIT
SAMPLE MAYOR’S PERMIT

SAMPLE DTI REGISTRATION

LOCATION MAP
Accreditations           

                  

Affiliation