MNP @ Aircel

Mobile Number Portability

1. Definition:
Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider,
while retaining their existing mobile number.
'Porting' is the act of switching to a new mobile service provider without having to change your mobile
number. However, only active mobile numbers can port. Thus, the line shall not be terminated before
initialization of Porting Process.

2. Benefits:
The main benefit of MNP is freedom of choice and the competition that it generates. Now customers are
free to choose a new mobile service provider without having to change to a new number. This means
customers can avoid the inconvenience of having to notify friends and associates that you have changed
your number.

3. Important Definitions:
3.1. Recipient Operator (RO): Recipient Operator means a Mobile Service provider who will be
providing mobile telecommunication service to the subscriber after porting.
3.2. Donor Operator (DO): Donor Operator means a Mobile Service provider to whose network the
mobile number belongs at the time the subscriber makes a request for porting.
3.3. Port-In: It is the process when a customer with his non-Aircel MSISDN moves in to Aircel
Network.
3.4. Port-Out: It is process when a customer with Aircel number moves out to any other operator.
3.5. Number Range Holder: means a Mobile Service provider who was originally allotted, by DoT,
that number range to which the ported number belongs.
3.6. Unique porting code means an alphanumeric code allocated, upon request, by a Mobile Service
provider (DO) to its subscriber for the purpose of facilitation of porting of his mobile number. It
consist of 8 characters in following manner:
a. The first two shall be alphabets that denote the service provider code and service area code
which have been specified by the Govt. Authority (for example: TD for Tata Teleservices Ltd
in Delhi service area)
b. The remaining 6 characters shall contain 1 to 9, A-N & P-Z only, and small letters and the
alphabet ‘O’ is not allowed.
3.7. MCHA: “Mobile Number Clearing House Authority” is an entity that has been granted a license
by DoT for providing Mobile Number Portability service to operators (Aircel, Airtel etc.) & shall
make all efforts to facilitate expeditious porting of mobile numbers through effective
coordination with the Donor Operator and the Recipient Operator. The entire electronic
interaction/communication/transaction between DO and RO shall be routed through MCHA.
3.8. Execute Port Time: This is the time fixed by MCHA for the execution of the porting. At this pre-
fixed time the Donor operator initiates the process of deactivation of MSISDN which must be
completed in 1 hour. After deactivation of MSISDN by donor operator, recipient operator
initiates the process of activation of MSISDN at its network which must be completed within 1
hour.

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Mobile Number Portability

4. Government Directives:
4.1. MNP facility shall be available only within a given licensed service area (Circle).
4.2. 90 Days Validation:
a. A subscriber holding a mobile number is eligible to make a porting request only after 90
days of the date of activation of his mobile connection. This validation check is done by
Donor Operator at the time of Port-out.
b. If a number is already ported once, the number can again be ported only after 90 days from
the date of the previous porting. This validation check is done by MCHA during Port-In.
4.3. The subscriber making the porting request is required to have cleared all the bills issued prior to
the date of porting request. He shall give an undertaking that he has already paid all billed dues
to the Donor Operator as on the date of the request for porting and that he shall pay dues to
the Donor Operator pertaining to the mobile number till its eventual porting and that he
understands and agrees that in event of non-payment of any such dues to the Donor Operator,
the ported mobile number shall be liable to be disconnected by the Recipient Operator.
4.4. The subscriber who wishes to port his mobile number should approach the Recipient operator
(the operator to whom the subscriber wants to port his number)
4.5. In case of a prepaid connection, the existing balance & validity with the current service provider
shall expire upon successful porting and not be carried to the new mobile service provider.
4.6. A subscriber may withdraw his porting request within 24 hours of its submission to the
Recipient Operator.

5. Eligibility Criteria:
5.1. Period of 90 days has expired from the date of activation of his mobile connection in the case of
a mobile number not ported earlier; or
5.2. From the date of activation of his mobile number after its last porting, in the case of a mobile
number which has been ported earlier, as the case may be;
5.3. there are no outstanding payments due to the Donor Operator by way of pending bills or bills,
as the case may be, issued as per the normal billing cycle but before the date of application for
porting;
5.4. There is no pending request for change of ownership of the mobile number with the existing
operator
5.5. The mobile number sought to be ported is not sub-judice;
5.6. Porting of the concerned mobile number has not been prohibited by a Court of Law.

PORT IN Process Description

6. Customer’s Interaction:
6.1. An applicant, coming on Aircel Network, may opt for prepaid or postpaid platform irrespective
of the current platform he is using on with Non-Aircel number.
6.2. Applicant can place the Porting Request in self only and no request to be entertained for
bearer.
6.3. In case applicant is using the MSISDN under postpaid platform with existing operator must
submit the copy of last bill.
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6.4. Entire process of CEF filling, submission of documentary proofs and CEF validation to be
complied as per the latest “On-Boarding & Welcome” policy.
6.5. Applicant need to generate the UPC from his non-Aircel number to place the request of PORT
IN with Aircel. "Unique Porting Code" (UPC) is mandatory for processing the Porting of the
number. UPC gets generated by Donor Operator once SMS is sent from applicant MSISDN to
1900.
6.6. Applicant must send the SMS in front of the retailer to obtain the UPC.
6.7. Below mentioned points to be taken care in respect to UPC and they are universal all across
telecom industry in India:
a. The MSISDN mentioned in the contents of the SMS must match the sending MSISDN. In
case of mismatch, UPC shall not be allotted but a message shall be generated to inform such
subscriber that the Caller Line Identification does not match with the mobile number.
b. The UPC once allocated to a subscriber shall be valid for a period of fifteen days (for 30 days
in case of Jammu & Kashmir, Assam and NE) from the date of request or such time till the
number is ported out, whichever is earlier, irrespective of number of requests the
subscriber make.
6.8. Bill Plan, Value Add Services, Activation Charges and Security Deposit shall be applicable as per
current availability of the same to a normal new postpaid connection of the circle.
6.9. Customer to be informed that:
a. Prepaid: The balance and validity of the mobile number under donor operator shall be
forfeited after successful completion of porting.
b. Postpaid: Last billed outstanding to be cleared otherwise the porting request may get
rejected by the donor operator.

Step no. Description

Applicant contacts POS and enquires for porting his current non-Aircel number into Aircel
1.
network.
Applicant sends the SMS from his/her Non-Aircel number to 1900 to obtain the "Unique
2.
Porting Code". Content of the SMS:- "PORT <MSISDN>" to 1900
 MNP Form to be filled, CEF to be filled and documentary proofs to be submitted by the
3. applicant. UPC to be mentioned on the CEF and MNP form.
 Additionally last generated bill of donor operator to be submitted along with MNP CEF set.
A new Aircel blank SIM to be provided to the customer incase customer has opted for postpaid
4.
connection.
In case of prepaid, a new Aircel Jacket, containing SIM and MSISDN on it, to be given to
5. customer. MSISDN to be deleted erased or cut from the Jacket. Aircel MSISDN mentioned on
Jacket must not be disclosed to the customer.
6. This Aircel MSISDN is not in active state and will be used as internal reference by Aircel.
7. POS shall inform customer about applicable reasons of rejection.
Customer must be informed that completion of porting shall be done on 6 th of 7th day after
8.
placing the request. 10 to 12 days in case of controlled states.
Customer will be intimated through SMS on various activities of porting process; like; Donor
9.
approval, Donor rejection, execution date and time etc.

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7. MNP CEF Form Validation:

7.1. First Level of validation, Second Level of validation and flow of CEF Set to Activation
Centre/COCO, shall be done as per the current national “Postpaid Activation Guidelines” and/or
“On-Boarding and Welcome Policy”.
7.2. Additionally MNP form and CEF set shall also be validated on the basis below mentioned points:
a. MNP form must be completely filled
b. All fields are mandatorily to be filled on MNP form
c. Customer’s signature on MNP form and CEF shall match
d. Date mentioned on MNP form shall match with that on CEF
e. Retailer and Distributor must sign and put stamp on MNP form
7.3. In case of failure of any of the above validation (a to e), MNP form shall be treated as non-
complied and entire CEF set shall be rejected.
7.4. Rejected CEF set shall be treated as per national “On Boarding and Welcome Policy”

8. Prepaid Activation:
8.1. Applicant desiring to PORT IN his/her number to Aircel network on prepaid platform shall be
provided with new Aircel Jacket, containing SIM and MSISDN on it.
8.2. Before providing the Aircel Jacket to the customer, MSISDN to be removed from the Jacket.
Hence this Aircel Jacket is to be perceived as Blank Prepaid Aircel SIM for customer.
8.3. This Aircel MSISDN is not in active state and to be used by Aircel for internal purpose/reference
only.
8.4. Applicant shall be informed that after successful porting, the number sought for porting will be
activated on this blank Aircel prepaid SIM.
8.5. Donor’s number only to be mentioned on CEF and MNP form.
8.6. CEF compliance process to be adhered as per “National On Boarding Policy”.
8.7. Donor may reject the request electronically on the basis of listed reasons directed by DoT.
8.8. CEF to be submitted to CEF agency as per “National On Boarding Policy”
Activation Steps
Step
PORT-IN PREPAID TAT
no.
1 New Aircel Prepaid Jacket to be provided to the customer by POS. NA
Retailer sends a SMS to 888 in a predefined format
SMS text format should be: “UPC<space>porting code.PM<space>ported NA
MSISDN.TM<space>Temp MSIDN.NM<space>Customer First Name"
e.g. UPC TA123456.PM 9999900080.TM 9716299872.NM Jony
2 Here, UPC is Unique porting code, PM is Port-in MSISDN, TM is Aircel
MSISDN mentioned on Jacket given to customer, NM is the Name of  
customer.
Instantly after 888
Details mentioned in 888 SMS gets captured in CRM under MNP Tab
SMS
Distributor will get intimation through SMS about 888 being done by Immediately once he
3
retailer. The same SMS which distributor receives, he will send to 333 receives the SMS

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SMS to 333 creates the SR in CRM with type as "MNP Related" and sub
5-10 minutes after 333
4 type as "Port In Related Request" against the temporary Aircel number.
SMS
Donor Approval Task in SR gets created.
Customer receives confirmatory SMS on his/her number from Aircel after
5 NA
SMS on 333 sent by Distributor.
Instantly after SR
6 SR triggers the Porting request automatically to MCHA.
creation
MCHA instantly validates the request and sends the response to Donor
7 Instant
operator.
After 72 hours but
Donor approves or rejects the request after validation at its end and sends
8 within 96 hours after
the response to MCHA. request rcvd by MCHA
If donor does not approves the request within 96 hours, the request gets
9 NA
auto approved by MCHA due to Timer expiration
In case of approval, Donor approval task in CRM gets closed with outcome
as "Pass" and In case of rejection, Donor approval task gets closed with
Instantly after Donor
10 outcome as "Fail" with the reason of rejection.
response
Auto approval by MCHA due to timer expiration can be checked in CRM
under activity comments
Auto SMS goes to customer informing the status whether request has Instant after task
11
been accepted or rejected closure
After donor approval, inventory (donor's MSISDN) gets inserted in
Instantly after donor
12 Kennan.
approval
Donor Task gets closed and Provisioning task gets created in the same SR
After Donor operator approval MCHA fixes the date and time of execution Instantly after donor
13
of porting and sends the "execute port" response to both the operators approval
"Execute port time" gets captured in donor approval task under the Instantly after donor
14
attribute "Preferred Activation Date” in CRM. approval
Auto SMS goes to customer informing the date and time of the execution Instant after execute
15
of the port port time received
Porting gets executed automatically as per pre-defined date and time
16 captured which activates the MSISDN automatically in HLR, Kennan, IN At execute port time
and in CRM.
17 Provisioning task gets closed after MSISDN swapping At execute port time
Customer needs to do 123 after successful activation on his/her ported
18 number. Not applicable for controlled states. In Chennai and RoTN NA
customer has to be FRC

8.9. CEF must be received at CEF agency within 7 days /10 days of 333 SMS being done.
8.10. Entire prepaid activation process proceeds automatically after sending 333 SMS which includes:
a. Request flow to MCHA
b. Closure of Donor Approval Task
c. Insertion of donor's number in our inventory
d. Activation of MSISDN at various platforms

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8.11. Before successful porting, the status of porting request can be checked in CRM by searching
the account with SIM number given to customer.
8.12. The donor number can be seen in CRM under MNP tab.
8.13. After successful porting we can search the customer details in CRM with ported number.

9. Postpaid Activation:
9.1. Process steps mentioned under clause 6 and 7 in standard “National Postpaid Activation
Guidelines” shall be adhered (which so ever applicable) at Activation centre and COCO for
acceptance / validation / system entry of CEF set along with MNP form.
9.2. Applicant desiring to PORT IN his/her number to Aircel network on postpaid platform shall be
provided with new Aircel blank SIM.
9.3. Applicant shall be informed that after successful porting this new Aircel SIM shall be activated
with his/her requested porting mobile number.
9.4. Donor’s number to be mentioned on Aircel CEF and on MNP form.
9.5. Donor may reject the request electronically on the basis of listed reasons directed by DoT.
9.6. Verification of the customer must be done within 24 hours of placing the request.
9.7. In case of the negative verification, port-in request to be cancelled through cancellation process
before the expiry of 24 hours allotted for cancellation process.
9.8. Once the timer of 24 hours has expired, port-in request cannot be forbidden.
Activation Steps
Step no. PORT-IN POSTPAID TAT
Executive at Activation Centre/COCO creates contact of the Customer
1 NA
with demographic details.
Create account of customer with donor MSISDN and other inventory
2 NA
details and while creating account the “MNP value” must be ticked.
After MNP value is ticked “Synchronize billing” option will be disabled
3 NA
and “Generate MNP Workflow” will be enabled.
Go to billing account hyperlink; under MNP tab enter the Donor Name
4 NA
and UPC code.
5 Click on tab "Generate MNP Flow" in CRM NA
6 Generate MNP flow will create the Doc validation task in CRM Instant
Doc validation task to be closed with outcome as "Pass" or "Fail".
7 If Doc validation is checked as pass while creating an account, the activity will NA
be generated and auto closed for doc validation
After the closure of the Doc Validation task with outcome as "Pass":
8 – “Donor Approval Task” gets created in CRM instant
– Porting request gets triggered automatically to MCHA.
MCHA instantly validates the request and sends the response to Donor
9 Instant
operator.
After 72 hrs but within
Donor approves or rejects the request after validation at its end and
10 96 hrs after request
sends the response to MCHA. rcvd from MCHA
11 If donor does not approves the request within 96 hours, the request gets NA
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auto approved by MCHA due to Timer expiration
In case of approval, Donor approval task in CRM gets closed with
outcome as "Pass" and In case of rejection, Donor approval task gets
Instantly after Donor
13 closed with outcome as "Fail" with the reason of rejection.
response
Auto approval by MCHA due to timer expiration can be checked in CRM
under the attribute:
Auto SMS goes to customer informing the status, with rejection reason if 2 hours after task
13
rejected. closure
After donor approval, following activities gets triggered in system
14
automatically:
a Inventory (donor's MSISDN) gets inserted in Kennan. Instantly after donor
b Donor Task gets closed and Provisioning task gets created in the same SR approval
c Sync Bill happens automatically
d Account will get created in Kennan
MCHA fixes the date and time of execution of porting and sends the Instantly after donor
15
"execute port date and time" response to both the operators. approval
Auto SMS goes to customer informing the date and time of the
16 Instant after step 16
execution of the port
"Execute port time" gets captured in donor approval task under the
17 NA
attribute "Preferred Activation Date” in CRM.
After closure of donor approval task, Provisioning task gets created in
18 Instant
the same SR
Instant however max
Provisioning team at circle attaches the package on customer account in
19 of 2 hrs of closure of
Kennan and place the order in "In Progress" state. donor approval task
Within 1 hours after
Order hits at HLR and activates the number within 1 hours after
20 preferred activation
Preferred Activation Time time
Provisioning task gets closed , Activation broadcasting done to MCHA Instantly after
21
and LRN gets updated previous step
After the closing of provisioning task, "Final Closure Task" gets created in
22 Instant after step 22
CRM
23 Final closure task gets closed after number activation in HLR Instant after step 23

10. Rejection by MCHA:

1.1. Port-in Request may be rejected due to below mentioned reasons by MCHA. MCHA rejected
request does not flow to Donor Operator and Aircel as Recipient Operator need to
communicate the same to the Applicant.
Rejection reason by MCHA:
 Verified from its Number Portability Database that the mobile number ninety days has not
elapsed from the date of its last porting.
 Request from same customer is already pending (from other or same recipient operator)

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PORT OUT Process Description

11. Request for Port-Out
Port-out process is applicable to Aircel as Donor Operator. It means that an Aircel customer with
goes to other any other operator and places the request for porting his Aircel number on the
network of other operator.
11.1. Aircel customer visits other operator and places the request of port-in.
11.2. Customer sends the SMS from Aircel number to 1900 to generate UPC. Aircel applications auto
generates the UPC and sends the response to the customer instantly.
11.3. UPC cannot be provided to the customer from call centre, Aircel Store or from any other touch
point. It has to be generated by the customer itself through SMS.
11.4. Other operator takes the port-in request of the customer and sends the same to MCHA which
comes to Aircel through MCHA.
Process Steps
Step no. PORT-OUT TAT
MCHA sends the response to Aircel after receiving the port-in request
1 NA
from recipient operator
SR gets generated in CRM with Type: MNP Related, Sub Type: Port Out
2 Instantly
Related Request
3 Under the SR "Subscriber Validation Task" gets generated NA 
4 MNP spoc will open the My SR under service request tab in CRM  NA
MNP SPOC takes out the report of all Port-Out request and sends the within 12 hours of SR
5
report to circle Legal and regulatory department. creation
6 MNP spoc opens the SR one by one and validates the port-out request.
within 24 hours of task
Subscriber Validation Task to be closed with the outcome Pass or Reject. creation
7
In case of rejecting the request, reason for rejection to be mentioned
If Subscriber Validation Task is not closed within 96 hours of creation,
8 the port-in request gets auto approved by MCHA due to Timer NA
expiration.
After the closure of Donor Approval task, NPG holds the response for 90
9 NA
hours. Response goes to MCHA after 90 hours only.
Closure of Subscriber Validation Task with outcome as Pass, provisioning
instantly after closure
10 task gets generated under the same SR and MCHA sends the execute
of task
port date and time.
Execute time gets captured in CRM and Numbers gets deactivated at
11 at execute port time
Execute port time
instantly after closure
12 Provisioning task gets closed and Deactivation broadcasting to MCHA
of task

11.5. All the cases received for port-out have SR generated in CRM against their account. MNP SPOC
must take out the report of all the port-out cases and sends the same to circle legal department
and nodal officer within 6 hours of request received.
11.6. MNP team shall send the same report again to legal department and nodal officer with status
as “Accept or Reject” after closing SR in CRM within 24 hours of SR creation.
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12. Rejection of Port Out request by Donor Operator.

Aircel as the Donor operator may reject the port-out request as per below mentioned rejections
reasons and the same be informed to MCHA via same SR during closure
Rejection Reasons and Details
12.1. The reasons are configured in CRM for port-out rejection are:
a. AON of network less than 90 days
b. Mismatch in verification data
c. Outstanding payments due
d. Ownership change under process
e. Req porting inter service area
f. Number in Sub-judice
g. Prohibited by court of law
h. Subsisting contractual obligation
AON of network less than 90 days: The customer, whose Port-out request has come to Aircel, has
less than 90 days of Age on Aircel Network then the request to be rejected.
Checking AON in system:
 check in CRM if it is the fresh account or migrated (pre to post & vice-versa) account
 if fresh account, refer HLR active date in CRM / component active date in OM / FRC date
 if migrated, need to check initial account HLR active date in CRM / component active date in
OM / FRC date
Mismatch in verification data: UPC mentioned in Port-out request (SR) needs to be matched in UPC
allocated to customer through SMS. The allocated UPC can be checked in CRM under MNP tab. In
case they do not match then the request to be rejected.
Outstanding payments due: Customer has the outstanding billed payments due then the request to
be rejected. It is applicable only for billed outstanding which means any outstanding for which bill
has been generated and customer has not paid as yet. The same shall be checked in OM.
Ownership change under process: In case customer has already placed the request of ownership
change and the request is under process, then the request to be rejected.
Req porting inter service area: The number for which port-out request has received does not belong
to that circle then the request to be rejected. Circle mobile number series must be available with the
MNP SPOC to validate the mentioned point.
Number in Sub-judice: The number, for which port-out request has received, is under certain sub
judicial proceeding then the request to be rejected. The same to be checked with circle legal team.
Prohibited license or court: The porting of the number, for which port-out request has received, is
prohibited by the court of law then the request to be rejected. The same to be checked with circle
legal team.
Subsisting contractual obligation: In case the customer had been given the connection under the
subscription contract with special exit clause and while port-out the exit clause is not met by the
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customer, then the request shall be rejected. For example: Special bundle offer, specific offers to
vendors/business partners… etc.
The same can be checked as per plan/tariff/scheme or through the PCN of the tariff plan.
In case the rejection to be done with the reason “Subsisting contractual obligation “then the details
of same to be mentioned while closing the SR.

CANCELLATION Process Description

A customer who has applied for the porting of the number with a Recipient Operator has
the rights to withdraw the porting request twenty four hours of making a request of
porting. The cancellation request can be made by the customer to the recipient operator
in writing.
13. As a Recipient Operator.
13.1. Customer had placed the request for Port-In with Aircel and wants to withdraw the request.
The cancellation request can be entertained from the customer within 24 hours of making the
port-in request.
13.2. The port-in time and date gets captured in CRM under the MNP tab in CRM and the same is
viewable to front liners.
13.3. If customer calls the call centre to enquire about the cancellation of the port-in request, the call
centre executive must check the expiry of 24 hours from the port-in time. In case the timer has
expired, the executive must pro actively inform the customer that the request could not be
taken.
13.4. Customer can place the cancellation request in written at any touch points.
13.5. Once the request has been received the cancellation to be done from CRM.

Process Steps of cancellation

Step no. CANCELLATION: Recipient Operator TAT
Applicant to visit Aircel store or retailer or any other touch point for placing the
1 NA
cancellation request
Applicant can place the cancellation request within 24 hours after applying for
2 NA
port-in. Request cannot be taken after expiry of 24 hours.
3 Cancellation request form to be filled by the applicant and submitted to Aircel NA
If customer has applied for prepaid, executive open the account in CRM with
4 NA
Aircel SIM given to customer.
Executive checks the Port In Request Time under MNP Tab for 24 hours
5 NA
validation
If 24 hours timer is not expired, “Cancel MNP Request “ under MNP Tab in
6 instant
enabled and if timer is expired the same is disabled
Executive clicks on “Cancel MNP Request“. All open task gets closed
7 NA
automatically
8 Cancellation request gets triggered to MCHA instant
9 MCHA sends response to Donor operator. instant

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14. As a Donor Operator

14.1. Aircel customer had placed the request for Port-In with any other operator and port-out
request is received by Aircel. In this case cancellation request shall be made by the customer at
recipient operator only.
14.2. The 24 hours timer validation shall be done by other operator only.
14.3. The cancellation shall be forwarded to Aircel through MCHA.
14.4. The entire process is automated and no manual task is involved
Process Steps of cancellation
Step
CANCELLATION: Donor Operator TAT
no.
1 Recipient sends the request to MCHA for cancellation of the Port-in request  
2 MCHA sends the response to Aircel. instant
3 Response comes to CRM via gateway. instant
4 All the tasks under Port-out SR gets closed automatically and SR gets hard closed instant
5 Order in OM gets deleted instant

NON PAYMENT DISCONNECTION Process Description

Donor operator can raise the request of disconnection of the ported-out number to the
recipient operator, in case of non-payment of its outstanding bill, after the bill due date,
by the subscriber.
15. As a Donor Operator
Non-payment disconnection request can be raised to Recipient operator by Aircel (as Donor
operator) against the number which has been ported out from Aircel’s network and the customer has
not made the payment of the outstanding bill
15.1. Monitoring of the outstanding dues shall be done by Credit and Collection vertical as per the
standard Credit n Collections processes and policies.
15.2. Credit and Collection takes out the report of all the ported out number having outstanding bill
and sends the 7 days notice to the customer after the expiry of bill due date.
15.3. In case after expiry of such period, subscriber fails to make the payment as specified in the
notice, Credit and Collection team / circle MNP team takes out the report of all such customers
and raise the non-payment disconnection requests.
15.4. Once the request has forwarded to recipient operator, customer gets the information for
making the payment by recipient operator.
15.5. Customer clears the outstanding dues by making the payment to Aircel and informs the
Recipient operator and RO sends the confirmation to Aircel.
15.6. In case customer does not clear the outstanding bill, RO disconnects the number and sends the
information to Aircel.
15.7. Non Payment Disconnection process is applicable to postpaid connections only.

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15.8. NPD shall not be raised after the expiry of 90 days from the date of port-out.
Process Steps of raising Non-Payment Disconnection
Step
NON-PAYMENT DISCONNECTION: Donor Operator TAT
no.
1 Open the Account in CRM with ported number NA
Create the SR with type "MNP Related" sub type "Donor MNP
2 NA
Cancellation Task"
Fill complete details of outstanding payment details:
3 NA
Amount Outstanding, Last billed date and Last bill due date

4 After filling the above details click on Non- OCR, Request will be submitted NA

5 SR flows to MCHA and MCHA sends the request to recipient operator. Instantly
Recipient sends the response to MCHA whether the customer has cleared
6 the outstanding or not and the SR "Donor MNP Cancellation Task" gets NA
closed.
In case customer has made the payment, SR gets closed with outcome
7 NA
"Collected"
In case customer has not made the payment, Recipient disconnects the
8 NA
number and SR gets closed with outcome "Disconnected"

16. As a Recipient Operator

Non-payment disconnection request can be raised to Aircel by other operator against the number
which Aircel has ported-in and the customer has not made the payment of the outstanding bill to
donor operator.
16.1. Daily report to be taken out which provides the details of all the cases on which NPD has been
raised by other operator.
16.2. Aircel receives the request for disconnection of a ported-in number through a SR which gets
auto generated in CRM.
16.3. Action to be taken as per action matrix after the receiving of the request.

Action Matrix
Action Mode When
Information to Customer SMS/Tele-calling within 12 hours of receiving request
Out-calling to Customer Tele-calling 3rd day of receiving the request
Outgoing calls to be barred NA 8th day of receiving of request
Suspension of the numbers NA 12th day of receiving of request
Permanent Disconnection NA 15th day of receiving of request

Process Steps for closing Non-Payment Disconnection

Step NON-PAYMENT DISCONNECTION: Recipient Operator TAT

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 MNP @ Aircel
Mobile Number Portability
no.
Donor raise the Non-Payment disconnection request to MCHA and MCHA
1 NA
sends the response to Aircel
SR gets generated in CRM against the ported-in MSISDN with Type: MNP
2 Instantly
Related, Sub Type: MNP Cancellation Request
3 Under the SR MNP Service Barring Task gets generated Instantly
SMS to be sent customer reminding him/her for making the payment with Within 12 hours of
4
Donor operator receiving the SR
MNP spoc bar the outgoing call of the customer manually and close the After 8 days of task
5
MNP service barring task with outcome "Barred" generation
After the closure of MNP Service Barring Task, a new task gets generated Instantly after
6
"MNP Cancellation Task" previous task closure
Customer's number to be disconnected in case customer does not make
After 15 days of SR
7 the payment and MNP cancellation task to be closed with outcome "Not
creation
Retained"
Customer makes the payment and provides the payment proof, MNP After 15 days of SR
8
cancellation task to be closed with outcome as "Retained" creation
Closure of "MNP cancellation task" sends the trigger to MCHA and MCHA Instantly after task
9
sends the response to Donor Operator closure
After closure of MNP Cancellation Task, a new task "MNP Service
10 Unbarring Task" gets created which is to be manually after unbarring the NA
account.

NUMBER RETURN Process Description

After the permanent disconnection of a mobile connection from Recipient operator due to
any reason, the mobile number is to be retuned back to its original operator to whom that
mobile number series had been initially allotted by DoT.
This process is completely automated and no manual actions to be taken.

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