Xerox Families: 550/C70, DCP700, J75/C75, DC250/DC260, WC-7675 and WC-7775
An increasingly common topic, which has been asked about many times over, has to do with
resetting fault codes from diagnostics on the more recent families in the DC250 style. In a
previous article, we looked at similarities and differences among the many families in this
series, but the fault codes were not addressed at the time.
This is because even though they remained familiar, the memory codes that need to be
reset to “0” to clear the faults change for each new family of machines. So let’s first
have a peek at some of the subtle changes in the diagnostic-access procedures and
how to navigate the diagnostic menus. Then, we’ll cover the faults that require
resetting, and see what’s changed over the years.
The procedure for getting into UI (User Interface) Diagnostics and navigating the
menus to find “NVM Read/Write” depends on which family of machines you’re working
on. Important: do not use the other function “NVM Initialize” to try to clear faults
unless you have the tools and firmware and backup files to restore the machine to its
original settings. (Note: NVM stands for Non Volatile Memory)
NVM value:
Must Reset to “0”
For DC240/250,
DC-242/252/260,
WC-
7655/7665/7675, For For
Fault WC- 550/560/570 DCP700/700i For
Code Description 7755/7765/7775 C60/C70 (*770 ONLY) C75/J75
010-319 745-092
(310- Fuser Heat Control Reset to 0: 744- 744-361 &
319) Problem 351 744-351 (*744-507) 765-531
010-320 745-092
(310- Reset to 0: 744- 744-360 &
320) Fuser Overheat 350 745-416 (*744-506) 765-531
010-324 744-092
(310- Reset to 0: 744- &
324) Fuser Failure 352 744-352 744-352 765-531
042-326
(342- Reset to 0: 741-
326) IBT Belt Home Sensing Problem 105 741-119 741-106 741-132
093-314
(393- Toner Dispense Problem Reset to 0: 762-
314) (Yellow) 312 762-368 762-312 762-316
093-315
(393- Toner Dispense Problem Reset to 0: 762-
315) (Magenta) 313 762-369 762-313 762-317
093-316
(393- Toner Dispense Reset to 0: 762-
316) Problem (Cyan) 314 762-370 762-314 762-318
093-317
(393- Reset to 0: 762-
317) Toner Dispense Problem (Black) 315 762-371 762-315 762-319
Accessing Diagnostics, and how to get into “NVM Read/Write”
DC250 Family (DocuColor) DC-240/242/250/252/260
1. Hold down the “0” button for five full seconds, and while still holding the “0,” press
“Start.” A prompt for a password will show up (the “CE Access Number”).
2. Use the default password “6789,” and press “Confirm.”
3. Press the “Log-in/out” button.
4. On the touchscreen, press “System Settings,” “Common Settings” and finally
“Maintenance/Diagnostics.”
Here you’ll find a menu option for “NVM Read / Write.”
DC700 Family (Digital Color Press) DCP-700/700i/770 or 550 Family (Color)
550/560/570, C60/C70 or J75 Family (Digital Press) C75/J75
These three families are almost the same as the DC250 Family above, but instead of
pressing “Log-in/out,” press “Machine Status” instead. Then choose the “Tools Tab” up
top. The rest is the same as DC250.
WC-7675 Family (WorkCentre) WC-7655, 7665, 7675 or WC-7775 Family WC-7755,
7765, 7775
1. From the fault code screen, hold down the following three buttons for about 10
seconds: “#,” “*” and “Stop.”
2. When the diagnostic login screen asks for a password, type in the code “6789” and
press “Enter.”
3. Wait a few minutes as the machine reboots into the Service Diagnostics screen.
Here you will see several tabs across the top.
4. Touch the “Adjustments” tab where you’ll find “NVM Read/Write.”
Now that you have a clear shot to get to the “NVM Read/Write screen,” let’s have a
look at the Fault Codes that require resetting. In each case, it’s important to first
address what caused the fault and correct the problem before resetting the memory
codes. The machine is protecting itself from someone trying to run copies or prints
while it’s still in the error condition. If you don’t address the problem which triggered
the fault, in most cases the fault code will come back in very short order.
Fault conditions that require resetting include fuser faults relating to temperature
control, transfer-belt home-position sensing faults and toner-dispense failures.
Note that some models use a “3” as the first digit in the fault codes, while most of the
machines use a “0” as the first digit. So, the fault 310-319 has the same meaning as
010-319.
That wraps it up. With these few details in hand and the basic Tech Info sheets for the
DC250 style, you’ll be better equipped to fix any of the models in the entire series.
Happy repairs, everyone!
