Global Marketing
Global Marketing
and communications. Such globalization patterns frequently take place “in public”
because globalization of products, communications, and brands is visible to all concerned.
Industry-based global logics, such as competitive, industry, and size (critical mass) logics,
mostly affect the intergration aspects of global operations, ranking from manufacturing to
research and development, logistics, and distribution. Because this type of globalization
path takes place within the oganization, these aspects are often hidden from view.
The two forces-customer-based logics and industry–based logics combine into various
paths of globalization, which explains the differences in global marketing practices among
international firms. When the global logic is low for both customers-and industry-based
factors, companies tend to opt for multidomestic marketing strategies. Faced with strong
customer-based global logic but weak industry-based global logic as a result of
differences in the competitive and industry structures across many markets, companies
can pursue global marketing mix strategies. Confronted with different customer pressures
across the world but high industry-based global logic, industry-based and customer-based,
are strong, a firm may find an integrated global business strategy most appropriate. Figure
8.7 depicts the different globalization patterns.
Nestle, the world’s largest food company, is represented in most markets of the world
and is a typical practitioner of the multidomestic strategy. Including its operating
companies, such as Carnation, Rowntree, and Buitoni, among others, it has traditionally
practiced a decentralized approach to management. Local operating managers, thought
to be much more in tune with local markets, are given the freedom to develop marketing
strategies tailored to local needs. In the foods business, where considerable differences
exist among countries cultures and consumer habits, competitive environments, markets
structures, and practices, decentralization was judged by management to be imperative.
Many companies pursuing a multidomestic strategy have begun a move toward a more
centralized management structure, which has resulted in a reorganization around major
business lines. To reap the benefits of global leverage, companies realize that the
multidomestic business model leaves too many initiatives to local levels, thus resulting
in missed opportunities.
Regional strategies are essentially marketing strategies across several countries, although
most are in close proximity. For Europe, the overall marketing might include about fifteen
different main markets. The fact that several countries are involves with a close
coordinated strategy means that companies go through to determine their appropriate
regional stratery across, say, ten Asia markets is identical to the analysis a company
would apply to determine the best global marketing strategy across its top twenty global
markets. The global mindset is thus closely related to a pan-Europe mindset, at least on a
conceptual level. The major difference stems from the type of markets included in the
analysis, but not from the type of conceptual approach. The many different regional
marketing strategies typically center on any one of the three large trading blocs of North
American(United States, Canada, Mexico), Europe, and the Asia Pacific area(Japan and
the Pacific Rim countries). A global strategies may be structured around penetrating just
one regional market or several markets.
In the early phases of the development, global marketing strategies were assumed to be
of one type only. Typically, these first types of global strategies were associated with
offering the same marketing strategy across the globe. The debate centered on whether
a company could gain anything from this strategy and what its preconditions would be.
As marketers gained more experience, many other types of global marketing strategies
became apparent. Some strategies were much less complicated and exposed a smaller
aspect of a marketing strategy to globalization. In this section, we explore the various
generic types of global marketing strategies and indicate the conditions under which
they may best succeed.
One company that the fits the description of an integrated global marketing strategy to
a large degree is Coca-Cola. Coca-Cola has achieved a coherent, consistent, and
integrated global marketing strategy that covers almost all elements of its marketing
program, from segmentation to positioning, branding, distribution, bottling, and more.
This globally integrated global marketing strategy is also aided by a constant and
intensive global logic faced by Coca-Cola from both its customers and the industry, as
evidenced by the relentless competitive struggle with its archrival PepsiCo. We cover
this classic global battle in more detail later in this chapter.
Reality tells us that completely integrated global marketing strategies will continue to
be the exception. However, there are many other types of partially globalized
marketing strategies. Each may be tailored to specific industry and competitive
circumstances.
Unilever, the Dutch-British company in similar businesses as Nestle and Procter &
Gamble, is focus its business on about fourteen main categories.
The company may elect to add a global product strategy if the product or service
offered fit the description of global products discussed earlier. Global product
strategies require that product use conditions, expected features, and required product
functions be largely identical so that few variations or changes are needed. Companies
pursuing a global product and developing a product have already been made. Global
strategies will yield more volume, which will make the original investment easier to
justify.
U.S.-based athletic shoe manufacturer Reebok spent about $140 million on its
brand name and embarked on a global branding strategy, consolidating all of its
advertising under the Leo Burnett advertising agency. The company wants to come a
leading sports and fitness brand in the athletic shoe market, estimated at $12 billion,
and in the process achieve a 30 percent world market share.
A company that face a high degree of both customer-based and industry-based global
logics is in a position to consider an integrated global business strategy. In this case,
not only the marketing strategy, as discussed in the previous section, is globalized but
so are other aspects of the business strategy. Typically, globalization also involves
research and development (R&D), production, logistics, information technology,
finance, accounting, and many other key functions relevant to the business.
In the context of global marketing, as we perceive it here, the issues of globalizing non
marketing functions are beyond the scope and purpose of this text. However, global
marketers need to understand the challenge of fitting into a global business strategy.
This challenge stems from relating marketing to other core functions, particularly
product development, research and development, and manufacturing. Integration
means that those functions, like the marketing functions, do not exist on a single-
country basis only, but that several or all regions share in common manufacturing,
research, or development.
Firms with a narrow product range include Hertz and Avis, the U.S. car rental
companies, and Rolex, the Swiss watch manufacturer. These firms have a common
strategy of a narrow and clearly focused product line, with the intent of dominating the
chosen market segment across many countries. Many specialty equipment
manufacturers in the fields of machine tools, electronic testing equipment, and other
production process equipment end to fit this pattern o niche, or focus, marketing.
The trend today is for companies to expect their businesses to develop a worldwide
position and for some (such as GE) to become number 1 or 2 worldwide in any
category where they compete. This expectation requires a business to develop its
competitive position across all key markets, in particular across the major regions of
north America, Asia Pacific, and Europe. The preference is for business (or strategic
business units in large corporations) to focus on a particular line or segment by
extending that offering around the globe. This has also led companies to pursue global
marketing strategies for each business line rather than for the corporation as a whole.
Rather than having a single global strategy for one corporation, companies will let each
operating division set the appropriate type of global strategy best suited to the
division’s markets and industry environment.
A company such as GE may pursue many different global marketing strategies,
not just one. Each business develops its own, and there may well be different generic
global marketing strategies for different businesses. In this sense, each business on a
worldwide basis. As a result, each operating division, such as GE appliances, GE
capital, GE Plastics, and GE Medical systems, develops and implements its own form
of global strategy. GE capital, which concentrates on financial services, is one of the
largest units of its kind and consists of twenty-eight operating units specializing in
different segments of the financial services market. GE Capital has invested heavily in
Europe, where it became involved with GPA, the large Irish aircraft leasing firm, and
the card finance companies of several European retailers. The company also invested
financing companies in Asia and in Japan specifically, where it acquired loan from
several banks, including Japan’s Long term Credit Bank. Needless to say, the global
marketing strategy of GE capital will have to be quite different from the global
marketing strategy of other GE units, such as GE Plastics.
CREATING GLOBAL BUSINESS UNITS. Many firms have come to realize that a
strong global presence in one given product was becoming strategic requirement.
Since traditional multinational firms, often competing through a multidomestic
strategy, have realized the weakness of their unfocused patterns of global coverage,
they have begun to assemble business units that have a better global focus. Many
firms are striving to changed their business to reflect a more coherent market position,
whereby a business consists of strong units on major markets. To advoid globally
unfocused strategies, international firms have either retrenched to become regional
globalization, or complete globalization.
In general, companies with a narrow product or business focus that are globally
marketed are considered to perform better than firms with a broad product line.
Because the establishment of strong global marketing positions requires substantial
resources, many firms have begun to adopt the narrow focus model by reorganizing
business no longer viewed as part of the company’s core operations or strategy. On the
other hand, we had also seen firms conjure up irrelevant number 1 marketing positions
by combining different business into newly created and at times artificial categories.
The combining of pharmaceutical and agrochemical companies into life sciences
business is a case in point. Pioneered by Monsanto, many other companies followed
suit and combined several businesses under one corporate umbrella to pursue the
leading position in life sciences. When these market positions failed to yield any
position results, a major trend toward focus emerged and may agrochemical business
were reorganized into separate firms. Syngenta, formed from Novartis and
AstraZeneca agrochemical businesses, is an example.
As firms compete globally for markets, the competitive game changes and different
elements, rather than those characterizing traditional single-market competition,
become the focus. The purpose of this section is to give some background on the
shifting and varied competitive game by highlighting some well-know battles in the
global marketplace. Two types of games are of particular interest to us. First, there are
several heated global marketing duels in which two firms compete with each other
across the entire global chessboard. The second game pits a global company cussed in
depth here for illustrative purposes.
The battle for global market share is an ongoing one that erupts simultaneously
on several fronts. One of the most dramatic actions took place in Latin America.
Venezuela was the only market in Latin America where Pepsi led Coke by a
substantial margin(76 percent share versus 13 percent), thanks to its long-standing ties
with the local bottler. In a dramatic play for share, Coca-Cola negotiated with
PepsiCo’s Venezuelan bottler to acquire a controlling interest in that company. The
day after the deal was announced, on August 16, 1996 the Venezuela bottler was
switched to bottling Coke, and Pepsi lost its distribution literally overnight. It took
Pepsi thirty months and a combined investment of more than $500 million to
reestablish itself in the country. Pepsi Co’s other large Latin American bottler,
Argentina-based Baesa, with operations in several Latin American markets, also
suffered when it itself unable to dislodge Coke in Brazil, one of the world’s largest
markets, where Coke leads Pepsi with a five-to-one advantage.
Coca-Cola and PepsiCo are fighting it out in other competitive arenas as well.
In Europe, Coca-Cola consolidated its bottling with a few major bottlers with regional
and international reach. Coca-Cola was able to concentrate its own activitives on brand
building and franchise creation while its bottling partners were running distribution and
local operations. In eastern Europe, where Pepsi traditionally was ahead of Coke,
Coca-Cola was able to change its strategy following the extensive liberalization that
began around 1990.
A final major arena, and potentially the largest prize, is Asia. While its U.S.
market was growing slowly, Coca-Cola believed that the major markets of China,
India, and Indonesia, which together are home to almost half the world’s population,
Coca-Cola would be able to double its business every three years for indefinite future.
Although Coca-Cola and PepsiCo were relatively evenly matched at outset, Coca-Cola
was able to pull ahead PepsiCo in China bay a substantial margin in major cities.
Finally, Coca-cola had left India many years ago when it was forced to leave it control
of its business. On its return in 1993, Coca-cola found PepsiCo already established. In
the race for local dominance, Coca-cola acquired a leading local soft-drink firm, Parle,
fifty-four bottling plants. Coca-cola is rapidly building up its India operation and has
already overtaken PepsiCo in this large market. It is expected to invite another anchor
bottler into India from among its established Asia bottlers.
Many other well-known matchups mirror the soft-drink global marketing wars.
Unilever, a Europe-based firm, and Procter&Gamble of United States clash in many
market, particularly in laundry products. The two firms compete with each other in
most of world market, and action in one market easily spill over into other, causing
observers to describe the competitive action as “The Great Soap Wars”.75
A equally bruising battle is under way between Kodako the United States and Fuji of
Japan. Fuji has successfully entered th U.S market gained about 25% share, which
pressure on Kodak at home. The U.S firm has also had great difficulty expanding in
Japan. Despite efforts by the U.S government, the World Trade Organization has not
found any evidence of unfair practices in the Japannese market on the import of
foreign film.
As we have shown, global firms can leverage their experience and market position in
on market for the benefit of another. Consequently, the global firm is often a more
potent competitor for a local company. As many examples show, however, there are
smart local companies that can, sometimes with fewer resources, offer strong
resistance to the encroachment of international firms into their local markets. The beer
market in China, fast becoming the premier beer market by volume, knows many local
and the international competitors. Foreign brewers flock to China in search of the last
frontier and encouraged by the huge potential volumes. Tsingtao, China’s oldest
brewery and one of its strongest brand names, has acquired the interests of
international brewers piling up huge losses in the emerging Chinese market. Foreign
brewers, arriving in China with their own international brand names, often retire the
Chinese adherence to long-time local names and instead revives those local brands,
rather than replacing them with a national brand. Its strategy has allowed Tsingtao to
purchase the interests of foreign-owned brewers. It then works on improving the local
brand or the quality of the beer and does not change the name. the company aims at
reaching a 10 percent share of the China market, a volume large enough to join the
ranks of the top ten brewers worldwide.
Although global firms have superior resources, they often become inflexible after
several successful market entires and tend to stay with standard approaches when
flexibility would be a better approach. In general, the global firms’ strongest local
competitors are those that watch global firms carefully and learn from their moves in
other countries. Some global firms require several years before one of their products is
introduced in all markets. Local competitors in the some markets can take advantage of
the advance notice produced by such time lag to built defenses or launch a preemptive
attack on the same segment.
CONCLUSIONS
Any company engaging in global marketing operation is faced with several very
important strategic decisions. At the outset, a decision need to be make about
committing the company to some level of internationalization. Increasingly, firms find
that the presence of strong global logic demands that global marketing must be pursued
for competitive reasons and that it is often not an optional strategy. Once committed,
the company needs to decide where to go, both in terms of geographic regions and
specific countries.
The global firm operates differently from the multidomestic or regional company.
Pursuing a global marketing strategy does not necessarily mean that the company is
attempting to standardize all of its marketing programs on a global scale. A global
marketing strategy also does not imply that the company is represented in all world
markets. Rather, a global marketing strategy requires a new way of thinking about
global marketing operations. Global companies are fully aware of their strengths across
as many markets as possible. Consequently, the global company builds its marketing
strategy on the basis of thorough understanding of global logic pressures and enters
any markets dictated by the overall global logic it faces in any given industry.
A global company is also keenly aware of the value of global size and market share. As
a result, several strategic decisions, such as a which markets to enter, becomes subject
to the overall global strategy. Rather than making each markets pay its way separately,
a global firm may aim to break even in some markets if this strategy helps its overall
position by holding back a key competitor. As strategy begins to resemble that of a
global chess game, companies have to develop new skills and learn about new
concepts to survive. Understanding and exploiting the lead market principle will
become more important.
Globalization of many industries to day is a fact. Some companies have no choice but
to be came globalized,one key competitors in their industries are globalized, other
firms must follow. This situation lead to a rethinking of the strategic choices and
inevitably leads to new priorities. Globalization is not simply a new term for something
that has existed all along, it is a new, competitive game requiring companies to adjust
to and learn new ways of doing business. For many companies, survival depends on
how well they learn this new game.
In the future, we can expect to see global marketing strategies adopted by firms from
all parts of the world. As markets become increasingly accessible to all firms, the trend
toward globalization will continue. Firms in developing and emerging economies,
which are as affected by the global logic as those based in the developed world, will
begin to concentrate on their own strengths and develop global marketing strategies for
a particular sector. This trend is a key reason why managers in merging markets will
need a global mindset as much as their peers in developed countries.
Global marketing strategies are also becoming an issue for firms not typically
associated with globalization. Smaller firms, although focused, increasingly find
benefits from a global marketing strategy. To make the best of their limited resources,
these firms will likely select niche strategies but pursue global reach in many key
markets. Furthermore, many of the new venture start-ups will join the global game
from the outset as they compete for key markets globally. Such venture firms will
implement global marketing strategies early and by design, in contrast with earlier
international companies such as Nestle, Unilever, and others, which often became
global accidentally rather than as the result of an explicit and intentional strategy.