Web Conferencing/Head-to-Head Report
Web Conferencing
Head-to-Head
VS.
REPORT GENERATED 04.17.2019
Web Conferencing/Head-to-Head Report
OVERVIEW
This page provides a high level summary of product performance within the Business Intelligence category. Products are ranked by a
composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor
Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional
response ratings of the vendor (e.g. trustworthy, respectful, fair). Use this data to get a sense of the field, and to see how the
products you’re considering stack up.
NET SCORE 9.0 7.6
NET SCORE
VS.
OUT OF 10 OUT OF 10
87 BUSINESS VALUE CREATED 77
`
86 QUALITY OF FEATURES 79
84 VENDOR SUPPORT 71
85 EASE OF IT ADMINISTRATION 69
92 NET EMOTIONAL FOOTPRINT 70
100 50 0 0 50 100
Web Conferencing/Head-to-Head Report
VENDOR CAPABILITY This page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s).
Look for strong and consistent performance across the board when assembling your shortlist, and follow-up on
SUMMARY areas of concern during the evaluation and negotiation processes.
NET SCORE 84 78
NET SCORE
VS.
87 BUSINESS VALUE CREATED 77
85 BREADTH OF FEATURES 73
86 `
QUALITY OF FEATURES 79
84 PRODUCT STRATEGY 80
84 USABILITY & INUITIVENESS 94
84 VENDOR SUPPORT 71
82 EASE OF DATA INTEGRATION 75
85 EASE OF IT ADMINISTRATION 69
79 EASE OF CUSTOMIZATION 83
80 AVAIL. & QUALITY OF TRAINING 72
85 EASE OF IMPLEMENTATION 82
100 50 0 0 50 100
Web Conferencing/Head-to-Head Report
PRODUCT FEATURES This page summarizes user satisfaction with a variety of product features. While strong and consistent performance
across the board is desirable, you may be willing to tolerate low scores on features that don’t impact your primary
SUMMARY use case or core objectives. Use this high-level data to help plan and structure your product evaluation.
NET SCORE 89 83
NET SCORE
VS.
92 APPLICATION SHARE 81
89 AUDIO CONFERENCING – CALL-IN 88
BRIDGE
92 `
AUDIO CONFERENCING - VOIP 86
86 AUDIO CONTROLS 80
84 FACILITATOR FUNCTIONS 83
88 FILE TRANSFER 71
90 INSTANT MESSAGING 79
86 KEYBOARD+MOUSE CONTROL 83
91 SCREEN SHARE 84
91 VIDEO CONFERENCING 90
86 VIRTUAL WHITEBOARD 89
100 50 0 0 50 100
Web Conferencing/Head-to-Head Report
EMOTIONAL FOOTPRINT The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It
aggregates emotional response ratings for various dimensions of the vendor-client relationship
SUMMARY and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and
product.
NET SCORE 92 70
NET SCORE
VS.
NET EMOTIONAL FOOTPRINT NET EMOTIONAL FOOTPRINT
89 ALTRUISTIC 67
94 INTEGRITY 67
93 FAIR 67
95 `
TRUSTWORTHY 67
95 CLIENT-FRIENDLY POLICIES 89
87 UNDER PROMISED 86
89 CLIENT’S INTEREST FIRST 86
93 NEGOTIATION GENEROSITY 100
94 FRIENDLY NEGOTIATION 100
94 TRANSPARENT NEGOTIATION 86
91 UNIQUE FEATURES 58
94 SECURITY PROTECTS 75
94 RELIABLE 92
95 ENABLES PRODUCTIVITY 75
94 PERFORMANCE ENHANCING 83
100 50 0 0 50 100
Web Conferencing/Head-to-Head Report
EMOTIONAL FOOTPRINT The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It
aggregates emotional response ratings for various dimensions of the vendor-client relationship
SUMMARY and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and
product.
NET SCORE 92 70
NET SCORE
VS.
NET EMOTIONAL FOOTPRINT NET EMOTIONAL FOOTPRINT
90 SAVES TIME 73
97 CARING 73
93 EFFICIENT 73
`
98 RESPECTFUL 91
92 INSPIRING 73
89 INCLUDES PRODUCT ENHANCEMENTS 64
97 HELPS INNOVATE 73
88 APPRECIATES INCUMBENT STATUS 73
95 EFFECTIVE 55
95 CONTINUALLY IMPROVING 73
96 NET RELATIONSHIP FOOTPRINT 88
89 IMPORTANCE TO PROFESSIONAL SUCCESS 75
98 STRENGTH OF EMOTIONAL CONNECTION 75
100 50 0 0 50 100
