CO M PA N Y P R O F I L E
ENTER THE WORLD OF CONVENIENT DRIVING EXPERIENCES
CONTENTS
The Group
The Company
Mission and Vision
Objectives
Why Us?
Product and Services
Sister Companies
Awards
Mile Stone
Locations
Fast Rent A Car
Always at your service!
02 03
The Group
Group of Companies
LINE BUS RENTAL LLC
Car Rental & Leasing Company Bus Rental & Leasing Company Premier Limo Service
Emirates National Group (ENG) owns and operates companies that deal with
all means of private and public transport, along with their ancillary services.
Emirates National Group (ENG) is a market leader in automotive services.
From managing the tremendously successful Fast Rent a Car, Emirates National
Group has evolved to preside over a plethora of companies ranging from car Dedicated Workshop Facilities In Sharjah, Franchise for operation of taxi
Franchise For Operation Of Taxi In Abu
hire, limo, and public transport services to auto recovery and maintenance Abu Dhabi & Al Ain to Cater Group in Sharjah
Dhabi and Al Ain
facilities, excelling in each of these fields. Company Fleet
The company has grown from strength to strength, adopting a highly
ambitious, quality-driven, goal-orientated business methodology that evolves
with each market’s needs and requirements.
Used Car Sales Division With Branches
Main Operators of Public Bus Wholesale Insurance & In Abu Dhabi & Dubai
Transportation in Abu Dhabi & Al Ain Reinsurance Brokerage
04 05
The Company OUR VALUES
• Transparency & Integrity
• Customer Service
• Quality
Established in 1990, Abu Dhabi-based vehicle rental company, Fast
• Creativity & Innovation
Rent A Car is also ISO 9001:2008 certified. A member of the Emirates • Value adding
National Group (ENG), Fast Rent A Car has earned a reputation for world
class performance with its award-winning customer service, which has
been honored in consecutive years at the prestigious Sheikh Khalifa
Excellence Awards (SKEA). A reputation, built on a dedication to provide
OUR OBJECTIVES
the highest standards of customer service. This commitment has • We are customer centric organization and consider this essential
OUR MISSION
also led to receiving the MENA Platinum and Gold award for Best Car for our success. We listen to our customers; provide them superior service
Rental Local Brand for three consecutive years. exceeding their expectation. Thus earning their trust, respect
and confidence.
Fast Rent A Car offers a highly comprehensive line up of vehicles,
“To be competitive with high quality
customers can be confident of finding a tailor - made solutions to meet services, exceeding customer • We are a cohesive team. We believe in collaboration, pro-activeness, professionalism,
their need and budget. expectations by providing customized investing in our people, technology, quality, continuous learning and improvement.
transport solutions.
Fast Rent A Car offers a wide range of cars available in more than 20+ • We believe in Innovation. We empower our people to be creative, listen to them and
categories for daily - weekly - monthly and yearly rentals; starting from reward innovation and creativity.
FRC will adopt the best technology
standard cars, sedans, hatch-back, SUVs, 4x4, Luxury cars, Luxury buses
and commercial vehicles.
solutions serving the needs of • We are guided by Ethical principles. We are committed to being open, honest,
customers, catering for economy, reliable and respectful in our dealings with our people and stakeholders.
Booking can be made at any of the 20+ branches, or through the website luxury and commercial needs, while
• We value our Stakeholders. We have transparent interactivity with the stakeholders,
www.fastuae.com or just by dialling Toll Free 800-Fast (3278). maintaining satisfaction across the
ensuring mutual success and fulfilment of our mission.
value chain from customers to our
people and throughout stakeholders.” • We honour our commitment to Society. We recognize the responsibility and
opportunity to contribute to society and make a meaningful difference.
OUR VISION • We communicate world-class brand image. We ensure effective
corporate visibility.
“To be the most preferred transport solution
provider in the regions we operate”. • We have the trust of the Shareholders. We are committed to delivering healthy
06 return on investment and wealth generation. 07
WHY US? PRODUCT AND SERVICES
Accesibility Variety Solutions
• 20+ Branches Across UAE • Wide Range Of Vehicles Ranging From • Daily, Weekly, Monthly to Long Term Leasing DAILY / WEEKLY SHORT & LONG TERM LEASE ONLINE PROJECT 24/7 SERVICE
• 24/7 Service Economy to Luxury • Chauffeur RENTALS FROM 1 MONTH to 3 YEARS RESERVATIONS MANAGEMENT
• State of The Art Online Booking Facility • Most Competitive Rates • Pick Up And Drop Off
• Suitable For Business and Family • 24 Hour Emergency Roadside Assistance
CHAUFFEUR BUS RENTAL COMMERCIAL DELIVERY AND SCHOOL
SERVICES FLEET COLLECTION BUSES
At Fast Rent A Car we have dedicated our time to your driving wants
and needs. Whatever the occasion, be assured that there is a range of
carefully tailored services for you to choose from.
Latest model cars
08 09
LINE BUS RENTAL LLC
Fast Line Bus Rental provides you with the most reliable customised Fast Limo was incorporated in Jan 2003 providing the
Fast Limousine, pride ourselves on providing safe, secure, reliable
solutions when it comes to group transportation. This service combines chauffeur-driven transportation services between Airports, Hotels
ultimate in chauffeured limousine/hire car service
experienced drivers with Fast Line Bus Rental’s modern fleet of buses to and Resorts from Dubai to a wide range of destinations within UAE. to the senior executives, management, corporate
ensure a safe and hassle-free trip. We cater to tourists (individuals & groups) and to the corporate sector customers and other individuals.
by handling transportation for major conventions and conferences
• Tailored to your exact requirements • Professional drivers
in UAE. Our luxurious fleet of Sedan and Mini Vans , are driven by our
• 7 Seater Van • 26 Seater Luxury Bus experienced team of Our chauffeurs who are qualified, well familiar and
• Buses (for 15, 30, 34 or 45 passengers) trained on “Echo Driving Program” and “Customer assist Program” to
ensure the highest level of satisfaction to the passengers.
• Luxury coaches (45 passengers) • Special corporate rates
• Business class luxury bus (30 Passengers) All our vehicles are latest models, licensed by Dubai Transport & Abu
dhabi Transport Authority, fully insured including passengers
We Offer:
• 24 hrs services available on daily, weekly, or monthly booking.
• All our vehicles are latest models and licensed by Trans Ad and RTA
with verified rates.
• All vehicles are fully insured including passengers.
10 11
Fast Service Center is a well equipped state of Art Workshop Located in Emirates Taxi Sharjah Registered as an official operator in 2004, Emirates Can is
Emirates Taxi Abu Dhabi Commenced its operation in November 2007
Sharjah, Dubai, Abu Dhabi and Al Ain. The workshop caters to all kind now one of the leading taxi service providers in Sharjah. Catering to residents,
with a sanctioned fleet size of 1246 taxies.
of vehicles, from simple maintenance to extensive mechanical repairs. tourists and business professionals.
It has a well equipped technicians who handle all types of repairs and
• Operating with a fleet over 1246 taxies (1,245 + 1 vehicle
services. • Operating with a fleet of 1,200 taxies (1,199 + 1 vehicle for handicapped).
for handicapped).
• The cars are operated by multinational mix of drivers,
• The taxies are operated by professional multilingual
Fast service Centre has started its operation in 1997. It has fully fledged trained for utmost customer satisfaction and setting new
drivers. They undergo rigorous training and testing before
workshop capable of undertaking any kind of mechanical and body standards of hospitality and safety.
being deployed.
shop repairs with quality and efficiency. • All cars are fixed with digital fare meters ( & dispatch system ).
• The drivers share the management mission of commitment to
• In 2005 we have been awarded the contract to cover the passengers traffic
quality standards set by Trans Ad.
It has equipped with all kind of modern equipments required for at Sharjah international Airport.
• All cars are fixed with digital meters approved
carrying out any kind of work shop operations with quality & efficiency. • Workshop facilities in Sharjah where our entire fleet goes through routine
by Trans Ad.
Also, it has a well competent technical team with enormous experience maintenance and accidents repair.
• We have been awarded the contract to cover the whole of
and capable of technical diagnosis with cost effective & quality repairs • The average utilization of the fleet has been sustained above 99%.
Abu Dhabi including Al Ain and western region.
using genuine spare parts.
• Our workshops facilities are located in Mussafah where our fleet
From 2008 – 2013 the company was given and awarded as the first place
goes through routine maintenance and accident repairs.
Each work shop has a capacity of delivering 75 to 80 mechanical vehicles of 4 franchised taxi competitors by Sharjah Transport for each of its 4
per day and each body shop 15 to 20 vehicles per day. categories at annual meeting.
We have professionals who have vast experience and dedication to this
Fast Service Centre is already catering service to its 7500 vehicles in UAE
project, are currently leading the whole team towards the common
and is capable of rendering professional service with quality. Overall, Emirates Cab top in Customer Satisfaction, Service, Quality,
goal of best service and effective utilization of our fleet.
Financial & Administrative processes and Overall performance. It led the way
among all of Sharjah’s Taxi operators.
12 13
City Transport is the public bus transportation Company of The company started operations in January 2006 as a subsidiary of Colemont
the Emirates National Group. In July 2008 we were given the Global Group and is back by Colemont Corporation, the parent company of one of
responsibility by the Abu Dhabi Government of being the sole the largest wholesale specialty insurance broker in the United States.
operator of the Department of Transport’s bus network in
Abu Dhabi and Al Ain. • Full service retail and wholesale.
• Insurance and reinsurance brokerage operation providing innovative risk
Professional management, skilled drivers, a relentless focus on management and risk transfer solutions to a diverse group of
passenger satisfaction and all of the experience gained from commercial clients.
over six years of everyday operation have combined to make • The brokerage team have the expertise to handle and advise on any
City Transport the high quality operator of urban, suburban and property. Casualty, financial, professional, marine, aviation and treaty
intercity bus networks that it is today. Each and every day our reinsurance placements.
services carry thousands of passengers efficiently and reliably to • The Dubai and Abu Dhabi offices are part of a very rapidly
where they need to be and back again, the success and expanding international network.
quality of which is demonstrated by continuously growing
ridership numbers. For more details: www.colemontuae.com
Throughout our operation we give the highest commitment to
Quality, Environment and Health & Safety which is demonstrated
by the certification of our operations to international standards ISO
9001:2008, ISO 14001:2004 and OHSAS 18001:2007.
As a major Emirati private operator of public transportation inside
the UAE, City Transport has developed world class expertise and
deploys industry leading technology working with Transport
Authorities to reduce costs, improve service quality, and
increase ridership.
14 15
2013 2010 – 2011 mile stone
Middle East & North Africa Travel Sheikh Khalifa Excellence Awards (SKEA)
Awards (MENA) Appreciation – Customer Service During the autumn of 1990, with the establishment of Fast Rent A Car,
Platinum – Best Car Rental - Local Brand a giant leap was taken towards realising the vision of UAE’s leaders to
encourage entrepreneurship in the country.
2010
2012 International Quality Summit Award, Fast Rent A Car started it’s journey with a modest fleet of 30 cars based
Middle East & North Africa New York in Abu Dhabi. We later expanded our operations into Dubai, Al-Ain,
Travel Awards (MENA) Business Initiative Directions (BID) Fujairah & Ras Al Khaimah.
Platinum – Best Car Rental - Local Brand
2008 – 2009 The brand name “Fast” was chosen because it conveyed the philosophy
2012 Sheikh Khalifa Excellence Awards (SKEA) of the brand - to provide customers with a quick and hassle-free
Emirates National Group (holding Silver – Customer Service service experience, without tidal waves of paperwork, mountains of
company of Fast Rent A Car) was confusing jargon & protocol and without hidden payment traps – just a
awarded by OMAC convenient and reliable car renting experience.
The New Era Award for Technology 2007
Innovation and Quality Middle East & North Africa Travel The last quarter of a century has seen Fast Rent A Car grow
Awards (MENA)
exponentially to become a major car rental company in the UAE. Today
Silver – Best Car Rental
2012 – 2013 we own a group fleet of more than 10,000 vehicles in 35 categories
Local Brand
Sheikh Khalifa Excellence Awards (SKEA) including Sedans, SUVs, 4X4, Luxury cars, Luxury buses and commercial
Appreciation –Customer Service vehicles. With offerings to satisfy all customer and corporate client
2006 – 2007 needs, we are continuously expanding. Our 19 branches cover all 7
2011 Sheikh Khalifa Excellence Awards (SKEA) emirates in the UAE and more branches are being planned.
International Arch of Europe, Frankfurt Appreciation – Customer Service
Business Initiative Directions (BID) All through this exciting journey of growth and expansion,
we have ensured that our stakeholders receive excellent returns
2005
on their investment.
2011 Middle East & North Africa
8th International Business Awards Travel Awards (MENA)
List of Awards Distinguished Honoree Medal Recognition – Best Car Rental
Fast Rent A Car values its employees just as much as its customers.
We believe our employees are our brand ambassadors and we are
Local Brand
committed to invest in their development. Afterall, it is to their credit
2014 2014 2013
2011 that Fast Rent A Car has become a huge success story.
Middle East & North Africa Department of Tourism & Commerce Marketing Sheikh Khalifa Excellence Awards (SKEA)
Silver – Services Arabia 500 Awards 2004 – 2005
Travel Awards (MENA) (Government of Dubai)
Gold – Best Car Rental - Local Brand Silver - Best Delivery Time Recognition – Company to Watch Sheikh Khalifa Excellence Awards (SKEA)
Appreciation – Customer Service
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Abu Dhabi Dubai Sharjah Fujairah 19
1 Corniche Road 8 Sheikh Zayed Road 15 Al Wahda Street 18 Hamad Bin Ras Al Khaimah
+971 2 632 4000 Al Qouz - Near Noor Bank +971 6 533 8877 Abdullah Road
Metro Station +971 9 222 7599 16 17 Fujairah
2 Salam Street +971 4 338 7171 16 Sharjah International Airport
+971 2 645 2444 +971 6 552 7711 Ajman
9 Sheikh Zayed Road Ras Al Khaimah
City Tower 1 - opp 11 12 13
3 Mussafah Emirates Towers Al Ain 10
+971 2 551 2916 19 Al Jazah Street - opp RAK Chamber 9
+971 4 326 6440 of Commerce 15
4 Airport Road 10 Al Garhoud 17 Zayed Bin +971 7 233 9387
14
Sharjah
+971 2 445 9298 Sultan Street
+971 4 283 3448
+971 3 7667330
5 Abu Dhabi Mall 11 Dubai International Airport
+971 2 645 7200 Terminal 1 Arrival Dubai
+971 4 224 5040
6 WTC Mall
6
+971 2 6323 769 12 Dubai International Airport 1 5 2
Terminal 1 Departure
7 Ruwais Mall +971 4 220 0544 8 4 Al Ain
3
+971 2 876 2993
13 Jebel Ali Freezone 18
+971 4 887 2131 7
14 Dubai Internet City
+971 4 390 0880
18
Abu Dhabi 19
Abu Dhabi • Dubai • Sharjah • Al Ain • Ras Al Khaimah • Fujairah
“Our product is not cars but Customer Satisfaction delivered by People”
Call Toll Free 800-FAST (3278) Daily - Weekly - Monthly - Yearly - It’s
fastuae.com • assist@fastuae.com
