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Neljun B. Caseres

The document is a resume for NELJUN B. CASERES from Bais City, Philippines. It summarizes his experience as a Technical Support Specialist and Content Analyst, and lists his education and skills. His experience includes maintaining customer and promotional databases, resolving service requests, and editing written content. He has a Bachelor's degree in Information Technology and is proficient in Microsoft applications, computer maintenance, and multiple Filipino languages.

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Eam Osar
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60 views2 pages

Neljun B. Caseres

The document is a resume for NELJUN B. CASERES from Bais City, Philippines. It summarizes his experience as a Technical Support Specialist and Content Analyst, and lists his education and skills. His experience includes maintaining customer and promotional databases, resolving service requests, and editing written content. He has a Bachelor's degree in Information Technology and is proficient in Microsoft applications, computer maintenance, and multiple Filipino languages.

Uploaded by

Eam Osar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NELJUN B.

CASERES
Brgy. Katacgahan, Bais City 09366954161 caseresneljun@gmail.com

Summary

Customer Service Representative skilled in exceeding sales goals and company


expectations by expanding client base and maintaining high standards of customer
service. Expertise in balancing customer needs and company demands. Effectively
builds loyalty and long-term relationships with customers as part of a high-performing
team.

Highlights

 Goal-oriented  Proficient negotiator


 Strong networker  Motivated and hardworking
 Service-minded  Reliable
 Technologically savvy  Proactive
 Friendly  Proficient sales person

Experience

Technical Support Specialist October 2017 – July 2019


Infocom – Dumaguete Dumaguete City

 Maintains promotional database by inputting invoice and bill-back data.


 Maintains customer database by inputting customer profile and updates.
 Updates managers by consolidating, analyzing, and forwarding daily action
summaries.
 Resolves service requests and inventory problems by investigating data and
history; identifying alternate means for filling orders.

Content Analsyt May 2013 – June 2015


SPI Global – Dumaguete Dumaguete City

 Screen the drafted articles. Edit the contents, wherever necessary, to provide
better reading material to readers.
 Research and verify accuracy of facts in written data. Make corrections in case of
false or exaggerated contents within the documents.
 Use different content metrics to evaluate the readability, purposefulness,
expressions and the ability to make an impact on the reader of the contents.
 Compile data form in different documents and translate the data in an easy-to-
understand format.
Education

Bachelor of Science in Information Technology


Negros Oriental State University- Bais Campus
2009-2013

Bais City High School


2005-2009

Sagrada Elementary School


1999-2005

Skills and Abilities

Computer Skills:
 Microsoft XP Applications ( Word, Excel, Office, PowerPoint, Outlook, Access)
 Computer assembling and maintenance
 Installing software and application to user standards

Language Skills
 Speaking and writing in Filipino, Cebuano, Hiligaynon and English

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