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The Elements of A Good Apology Letter

The document outlines the key elements of a good apology letter, which include saying you're sorry without justification, taking responsibility for the mistake, describing what happened from the other person's perspective without blaming others, having a plan to fix the situation, admitting being wrong, and asking for forgiveness.

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Thais Monteiro
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99 views1 page

The Elements of A Good Apology Letter

The document outlines the key elements of a good apology letter, which include saying you're sorry without justification, taking responsibility for the mistake, describing what happened from the other person's perspective without blaming others, having a plan to fix the situation, admitting being wrong, and asking for forgiveness.

Uploaded by

Thais Monteiro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The Elements of a Good Apology Letter

Sorry does seem to be the hardest word, but if you can master these steps

in the apology process, you’re sure to make a good impression. These

guidelines apply whether you’re apologizing for a personal error, or you’re

writing an apology on behalf of a team or business.

● Say you’re sorry.​ Not, “I’m sorry, but . . .” Just plain ol’ “I’m sorry.”

● Own the mistake.​ It’s important to show the wronged person that

you’re willing to take responsibility for your actions.

● Describe what happened.​ The wronged person needs to know that

you understand what happened and why it was hurtful to them. Make

sure you remain focused on your role rather than deflecting the

blame.

● Have a plan.​ Let the wronged person know how you intend to fix the

situation.

● Admit you were wrong.​ It takes a big person to own up to being

wrong. But you’ve already reminded yourself that you’re a big person.

You’ve got this.

● Ask for forgiveness.​ A little vulnerability goes a long way toward

proving that you mean what you say.

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