CASE STUDY: COPA AIRLINES • JAL ENGINEERING • FL TECHNICS • AMP • SOLUTIONS IN PRACTICE: CLOUDCARDS

MARCH-APRIL 2020 • V9.1

Zero delays and 100% on time

operations are the goals at JAL
Mobile and paperless M&E to achieve the ultimate in reliability

Copa Airlines harnesses the Virtual Reality training

power of M&E mobility at FL Technics
A successful transition to the Cloud Mechanics readied for the future
NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS • HOW I SEE IT • MRO SOFTWARE DIRECTORY
AMOS. Lufthansa and Lufthansa Cargo take
off with AMOS, the world-class M&E

AGAIN. software solution.

Both carriers will implement AMOS including
AMOSmobile, enabling paperless maintenance
operations from the beginning.
The close cooperation of the Lufthansa
group members will be further promoted by
AMOScentral, which enables the exchange
of data between AMOS instances while
nevertheless allowing each group member
to keep control over their individual AMOS
environments.

“AMOS, which is already used as a standard tool by many LH

group airlines, will also help us at Lufthansa to make our
Technical Fleet Management processes even more transparent
and, above all, even more efficient. Among other things, we
are relying on the already very broad AMOS know-how of our
sister companies. We chose AMOS because of its 30 years of
success in the industry, but also because of its continuous
product innovations, which help us to establish state-of-the-art
processes in Technical Fleet Management at Lufthansa as well.”

says CEO Lufthansa German Airlines

Hub Frankfurt

SWISS-AS.COM
 AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: business needs come first,

technology is the tool to meet those needs

T
here is no doubt that the technology requirements, FL Technics’ article looks at making
available to us today is capable beyond use of virtual reality technology to enable engineers
AIRCRAFT IT MRO what, even ten years ago, most would have to train on a range of situations without having to
thought possible. We are fortunate to be wait until a particular maintenance or repair
Publisher/Editor
Ed Haskey living and working through the fourth Industrial scenario comes into the MRO hangar. And looking
E-mail: ed.haskey@aircraftit.com Revolution whose capability and potential are at another key MRO business requirement, supply
Telephone: +44 1273 454 235 nowhere near fully realized yet. Digital processes, chain and ensuring that the right parts are in the
Website: www.aircraftIT.com
data and analytics are the drivers of this revolution right place at the right time, Airline MRO Parts
Chief Operating Officer and, given the huge opportunities that they have (AMP) shares the story of their ambitious move to
Scott Leslie
made available; it is all too easy to think that they an integrated solution for a business with distinct
E-mail: scott.leslie@aircraftit.com
and their accompanying technologies are the sourcing channels and a global customer base who
Copy Editor/Contributor
answer in and of themselves. But they’re not; they depend on AMP’s reliability to supply. ‘Solutions in
John Hancock
E-mail: john@aircraftit.com are just the latest tools with which, in our case, Practice’ this issue is about how Titan Airways has
aircraft engineers can do their job. There still has to used a cloud-based data-driven asset management
Magazine Production
Dean Cook be a business purpose to which they are applied solution to improve the induction, management and
E-mail: deancook@magazineproduction.com and there still need to be well trained and skilled disposal of aircraft.
engineers to use the tools. Allan Bachan’s column ‘How I see IT’ looks at
AircraftIT MRO is published bi-monthly and is an In this issue, we have articles that address both two technologies which themselves will make the
affiliate of Aircraft Commerce and part of the
of those realities and more: celebrating the quality application of technology more relevant. Digital
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2020 and capability of technology but also tying its threads and digital twins will enable users to better
AviationNextGen Ltd an independent publication application firmly to a business case. Our cover understand the activities, processes and assets to
and not affiliated with any of the IT vendors or story tells how JAL adopted a mobile and paperless which they are applying digital technology and
suppliers. Content may not be reproduced without
M&E solution as a powerful tool with which they data driven solutions. Plus, we have a great Vendor
the strict written agreement of the publisher.
The views and opinions expressed in this could compete with the world’s most reliable Job Card from ATP CaseBank.
publication are the views of the authors and do not transport system. Read how JAL set their engineers As always, we also have our regular round-up of
necessarily reflect the views or policies of their the task of zero engineering related delays and how news and technology developments with regular
companies or of the publisher. The publisher does
those engineers met the challenge. The case study features such as ‘MRO Software Directory’. Aircraft
not guarantee the source, originality, accuracy,
completeness or reliability of any statement, from Copa Airlines shows how a modern, mobile IT MRO: the latest technology and using it to
information, data, finding, interpretation, advice, and cloud-based MRO solution will provide a sound improve the delivery of business purposes.
opinion, or view presented. foundation on which to realize their ambitious
future growth plans. Considering those future skills Ed Haskey

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 3

 A EROSPACE & D EFENSE W EB
E NABLED B UILDING B LOCKS

Technical Data Maintenance Fleet Maintenance

Management Planification Management Execution

And many
more...

Human
Resources Logistics Mobility Reporting
 AIRCRAFT IT MRO: V9.1

CONTENTS
06 Latest News and Technology updates 52 SOLUTIONS IN PRACTICE: Titan Airways uses
Keeping up with what is happening in a complex and evolving business CARDS® cloud based aircraft transition solution to
world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO
e-journal the latest developments are sorted and ready to read.
manage aircraft sales, returns and purchases
Dave Bunker, Engineering Director, Titan Airways
28 CASE STUDY: Moving to a Cloud-based M&E System The value in an aircraft can be best realized with proper records; so, Titan
Airways has adopted the CARDS® system from Cloudcards to ensure it
at Copa Airlines
always knows and can communicate the status of its aircraft.
Pablo Rousselin Avendaño, MRO Director, Copa Airlines
How Copa Airlines made a successful transition to a modern, mobile 56 CASE STUDY: Achieving Zero Inventory with Hyper-
Cloud-enabled Maintenance & Engineering platform, with plans afoot to
further improve their MRO best practices harnessing the power of latest
Connected and Automated Supply Chain
David Rieth, Director Business Development, Airline MRO Parts (AMP)
advances in e-signatures and supply chain optimization.
and Manoj Singh, Sr VP & Head of Aviation in Americas, Ramco Aviation
34 CASE STUDY: The journey to perfection at JAL An integrated solution across various product lines with a strong support
platform and continued adaptability are the key components of a system
Engineering
needed to support AMP’s rapidly-growing and evolving business model.
Yuki Nakai, Director IT Planning, JAL Engineering
JAL Engineering walks us through their Mobile and Paperless M&E Solutions 62 COLUMN: How I see IT
project, focusing on the need for change, on time performance goals, the Digital threads and twins in MRO
approach, achieving Regulatory approval and the benefits gained.
Allan Bachan, VP, Managing Director, MRO Operations, ICF
While aircraft generate much more data these days, that data will be most
42 VENDOR JOB CARD: ATP CaseBank
useful if we standardize the tools that we can apply to the data. Digital
In the latest of our Q&A pieces, Dr Mike Profit, Chief Product Officer, ATP
twins and digital threads take us part of the way there.
CaseBank, completes his ‘Job Card’ for Aircraft IT.
66 MRO Software directory
44 CASE STUDY: FL Technics steps into the future
A detailed look at the world’s leading MRO IT systems.
of training
Ramunas Paškevičius, Head of IT and Innovations, FL Technics
With the demand for professional mechanics in aviation constantly
growing, FL Technics is implementing training VR modules to make the
training process shorter and faster with no loss in quality.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 5

 NEWS & TECHNOLOGY

Aircraft IT welcomes three new vendors to the expert panel

It’s always a pleasure to welcome new vendors to the functional areas within the company; and this • Yonder does the hard work for you: converting
Aircraft IT panel of experts. It is our close connection integration improves the bottom line while providing lengthy manuals into modules
with aviation IT vendors that ensures users and employees a user-friendly and consistent application • Yonder can keep your information up-to-date,
readers benefit from the best and most up-to-date experience across the whole organization and access you stay in control through workflow-based
information available in the sector. to real-time, comprehensive, and relevant approval
Welcoming eTT Aviation, Yonder and TrustFlight, information from a single system rather than from • Yonder delivers precision work, proudly made in
Aircraft IT COO, Scott Leslie said: “Every one of the disparate sources. Switzerland
vendors who support Aircraft IT brings tremendous MISA boasts impressive customer loyalty
value to the website and eJournals. Their span of evidence from a number of aviation companies who TrustFlight
expertise not only ensures that every step in the have used MISA as their ERP system for more than From inception,
aircraft operations process is well served with a two decades. TrustFlight has been
range of IT solutions but also that users and readers ingrained in the aviation
of Aircraft IT can keep right up to speed simply by Yonder industry. Founded by two commercial pilots with a
using the website and reading the eJournals. eTT Yonder helps users find proven track record at the intersection of technology
Aviation, Yonder and TrustFlight will bring their own relevant information by and business, the business has grown considerably
expertise to further enhance our service that is so providing shorter and with stability, having recently celebrated the
appreciated by professionals in the sector.” documents and manageable revisions. A workflow- opening of a fourth office.
based approval tool allows different users to Throughout, TrustFlight gained an incredible
eTT Aviation collaborate without being physically in the same team with backgrounds spanning different areas of
The Management Information location. This workflow is configured to customer aviation and technology, ensuring a solid presence in
System for Aviation (MISA), is specific needs and can include regulatory authorities the industry. Now offering a range of products and
a fully integrated, and and external stakeholders. services within the sector, TrustFlight helps to
expertly supported product that provides extensive Yonder has over 15 years of experience with remove costly paperwork and associated errors,
tools for an aviation company to manage all aspects electronic documentation in aviation that business preserve aircraft value, and increase efficiency and
of their business, including accounting, maintenance, can leverage to customers’ benefit. The team has a safety in aircraft operations.
inventory management, purchasing, flight operations, diverse background ranging from a former EFB Five values shape TrustFlight’s culture, guide the
employee training, human resources, payroll, labor administrator for a large international airline to a business’s work and the way it grows.
collection, government contracting, and flight school long-haul captain knowing from his own experience Integrity. Transparent and open: offering trust to
management. what crews need. partners and assuming it from them.
It is a common practice for aviation companies to Yonder software adds meta-information to the Responsibility. Owning the work they do and
use multiple applications to manage their operations. content to allow re-using of the same information in taking responsibility for it: striving to make it the
Often, such applications have limited interfaces different contexts (filtering, versions, revisions, etc.). best possible.
necessitating duplicate data entry – a recipe for Differentiating software features include: Leadership. Leading from within: providing
inducing errors and decreasing efficiency. And even • Dynamic content filtering support for the team to do incredible work and drive
when interfaces exist, they can be difficult to • Revision task lists the industry forwards.
manage and require resources to build, maintain, and • Workflow-based approval tool Innovation. Products are crafted for the future
support them. Services consist of converting lengthy manuals into needs of the industry, going beyond what exists in
MISA provides the solution for these issues by small information units (modules) and keeping these the market.
standardizing, streamlining, and integrating business modules up-to-date. Differentiating service features Excellence. Every one of TrustFlight’s values
processes across all the various departments and include: contributes towards the excellence in their products.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 6

 Products
• DigiMAINT
• DigiDOC
• WebPMI
Integration Solutions
• DigiPLAN
• DigiREPORTS

Platforms
• VM/Java
• WebServer/Browser
• MS Server/SQL
• Linux/Oracle
• iSeries/DB2

Offering DigiPLAN and DigiREPORTS – common Logistics, Analytics

and B2B tools for DigiMAINT and WebPMI MRO systems.
Our DigiDOC CMS is agnostic of MRO with proven integration with
any competitors’ system, in addition to our own.

iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

www.aerosoftsys.com
 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Lufthansa and Lufthansa Cargo
A solution delivered by
take off with AMOS
In mid-November 2019, Swiss-AS officially
announced that Lufthansa German Airlines and
Lufthansa Cargo are joining the AMOS
community with a scheduled first Go-Live in
autumn 2020 followed by two later cut-overs in
2021. The initiative will see both airlines and their
entire fleets adopting AMOS, which is at the forefront of the Maintenance and
Online airworthiness records
Engineering software market.
Lufthansa German Airlines and Lufthansa will both benefit from the vast
Synchronised to maintenance experience gathered by the Lufthansa group member airlines, Swiss International
planning systems
Air Lines, Austrian Airlines, Eurowings, Brussels Airlines and Lufthansa CityLine,
with some of them using AMOS for almost 20 years.
Fast word & number search
After completing the in-depth Definition Phase including AMOS business
back to birth
process/interface workshops and the specification of comprehensive business
requirements, the Lufthansa Executive Board has now approved the start of the
Centralised asset management
project’s Implementation Phase. A highly skilled and dedicated team of
Lufthansa German Airlines and Lufthansa Cargo aviation experts supported by
Lease redelivery solution Swiss-AS Consultants and Project Managers will guide the flag carrier through
this next project phase. Both carriers will implement AMOS including
Lease redelivery onsite support AMOSmobile for Line Maintenance and CAMO Operations, based on best
practice processes already implemented within the group.
Transaction due diligence “With Lufthansa German Airlines we welcome a customer to our community
ROAM is the most intuitive industry
which has decades of aviation experience and a strong focus on driving
solution for airworthiness records. Live reporting innovation for the entire group and industry”, said Ronald Schaeuffele, CEO of
A next generation solution designed Swiss Aviation Software. From the moment of cut-over, the line maintenance
to actively manage asset documents Web or On-Premise solution operations will be fully paperless by using AMOSmobile. This will, in part, be
realised by interfacing AMOS with Lufthansa’s Electronic Techlog Solution
providing efficiency in engineering ensuring the status of the entire passenger fleet is live and fully accessible
Improved operational efficiency
departments and supporting throughout AMOS at all times.
airworthiness records audits, due “AMOS, which is already used as a standard tool by many LH group airlines,
+44 1279 818 800 will also help us at Lufthansa to make our Technical Fleet Management processes
diligence, or end of lease transitions. 
even more transparent and, above all, even more efficient. Among other things,
+44 7500 928 310
we are relying on the already very broad AMOS know-how of our sister
roam@gamit.co.uk
companies. We chose AMOS because of its 30 years of success in the industry,
but also because of its continuous product innovations, which help us to
roam.aero establish state-of-the-art processes in Technical Fleet Management at Lufthansa
Gamit Limited | Established 1990 | London, UK
as well.” said Klaus Froese, CEO Lufthansa German Airlines Hub Frankfurt.
Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 8

 Aircraft Commerce and Aircraft IT are proud to launch Aircraft Analytics

DECISION GRADE DATA

Real-world aircraft and performance data at your fingertips

LAUNCH
MODULE:
FREIGHTERS
COMI NG SOON

Each module includes

a digital subscription to
Aircraft Commerce

 Interactive Aircraft Performance  View all Data by Aircraft Variant

and Efficiency Comparison Tool or Compare Types
 Interactive Payload Range Tool  Build Key Data Reports
 Definitive Aircraft Specifications In Seconds
 Interactive Maintenance  Lots more... Featuring all the above benefits
Forecasting and Costs Tool plus additional Key Features:
 Air Cargo Industry Overview
Visit www.aircraft-analytics.com for full information  Freighter Selection Tool
 ULD Database  Freighterdata.com
Integration (industry leading Freighter
Fleet Tool)  STC Analysis  More…
 NEWS & TECHNOLOGY

Vistara takes off with AMOS

In late November 2019, Swiss-AS was pleased to announce that Vistara, a joint customer for us and we are honored to welcome them to the AMOS Community.
venture of TATA and Singapore Airlines, has selected AMOS as their end-to-end India is a very important market for Swiss-AS ever since the first Indian customer
MRO software solution for its entire fleet of Airbus and Boeing aircraft. The signed for AMOS in the nineties and now, with Vistara on board, we further
airline recently inaugurated its international operations and aims to expand into increase our footprint in India.”
geographies across the world as it inducts new aircraft from Airbus as well as Ravinder Pal Singh, Chief Information & Innovation Officer, Vistara, said, ”We
Boeing. The state-of-the-art AMOS software solution supports their ambitious have always embraced and invested in meaningful technologies that enable our
growth plans. growth plan and enhance differentiation for Vistara. We’re committed to our
Vistara’s newly phased-in Boeing B737-800NG aircraft will be directly approach of digitalization of processes and lead innovation in Indian aviation.
managed in AMOS. This project has a very special, non-standard set-up in order Our investment in AMOS will help us gain insights into our fleet’s engineering
to efficiently support the airline’s requirements. The implementation will be split health, enhance productivity of resources and aircraft with greater mobility and
into two main phases: Phase one will focus on the B737 fleet into AMOS with a information on fingertips. Overall, it will also be a key platform for continuous
planned go-live as early as autumn 2019. The next phase foresees the transfer of innovation in maintenance and overhaul of aircraft and its supply-chain.”
the complete fleet including Airbus and future Boeing 787 Dreamliner into Sisira Kanta Dash, Senior Vice President — Engineering, Vistara, said, “AMOS
AMOS. will integrate our maintenance processes and provide us with the required
commercial and operational flexibility across the fleet. We want to create a
In-house AMOS experience expediting the futurist engineering division of Vistara and this is one of the key steps in that
implementation process direction.”
Ronald Schaeuffele, CEO of Swiss-AS, said, ”Vistara is a strategic, high-profile Read the full story on Aircraft IT Website
Rusada HP Horizontal 220x68_Rusada HP Horiz 220x68 01/04/2019 17:24 Page 1
INTERACTIVE Click here for full product details

Giving you the information to succeed

Industry leading MRO & Flight Operations l Web-based
software, enabling intelligent decision-making l Device agnostic
for aircraft operators and MRO’s. l Intuitive & user friendly

Book a demo

WWW.RUSADA.COM

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 10

 NEWS & TECHNOLOGY

Solenta Aviation now live with Rusada’s ENVISION

ATR’s and Embraer ERJ’s, located at sites across the continent.
In addition to this Solenta has a sizeable MRO operation, conducting both
base and line maintenance from its facilities across the globe and recently
adding passenger-to-freight conversions to its growing list of capabilities.
Solenta has signed up for seven of ENVISION’s modules, which will ultimately
be deployed across their network of 20 sites across Africa, the Middle East,
Central Asia, Central America and Europe.
Paul Hurst, Managing Director at Solenta Aviation said: “We are a complex
organization, operating across multiple locations, so it was critical to have an
experienced and knowledgeable partner such as Rusada engaged with this
project. We can now roll-out ENVISION to the rest of our network knowing we
are in safe hands. We are thrilled to finally get our hands on this versatile
In late November 2019, Solenta Aviation, the South African aviation solution system.”
provider and ACMI specialist, went live with Rusada’s maintenance management Julian Stourton, CEO at Rusada said: “Deploying seven modules across 20
software ENVISION. sites is no mean feat. I am pleased to say the first stage of this implementation
Solenta Aviation, founded in 2000, provides customised passenger and cargo has been an outstanding success. Solenta needed a system that could
solutions, aircraft charter and ACMI services to multiple industries. The airline successfully manage their diverse operations and combine information from
operates and manages a fleet of almost 40 aircraft, including Beechcraft 1900’s, numerous locations. As of today, ENVISION is that system.”

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 11

 NEWS & TECHNOLOGY

Aircamo selects OASES as their CAMO platform

Aircamo Aviation Ltd (Aircamo) announced in MRO’s and leasing companies. Aircamo has chosen
mid-November 2019 that it has selected OASES to the Core, Airworthiness and Planning OASES
support its established CAMO and technical modules, which will be implemented in Commsoft’s
management operations. Private Cloud.
Aircamo is an aircraft asset management and Discussions are well underway between
airworthiness company, providing transition and Commsoft and the Aircamo team, where data
heavy maintenance support to airlines, leasing migration consultancy and support will be key
companies and operators worldwide. Based out of components of the project plan. Due to uncertainty
Manchester Airport Business Park (UK), they within the market Aircamo is providing ‘Shadow
specialise in Private/Commercial Aircraft and Engine CAMO’ services for several lessors who want to react
Technical and CAMO Management advisory services. quickly in the event of a default or collapse.
Aircamo’s technical approvals include: EASA Part M Nick Godwin, Commsoft’s Managing Director,
— UK.MG.0697, Guernsey 2-REG.39.34, Bermuda said: “The Aircamo contract is Commsoft’s sixth
BDA/CAMO/166, and Cayman Islands 081-CAY- OASES contract in 2019. We have extensive
CAMO-2019. capabilities in the areas of data migration, training
The Aircamo team consists of very experienced and interfacing to external systems, and are
senior technical managers, many of whom confident that OASES will add considerable value to
previously worked with a variety of large airlines, Aircamo’s operations.”

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 12

 NEWS & TECHNOLOGY

FLYdocs Appoints CTIO to lead innovation efforts

Leading aviation software company, FLYdocs, was acquisition). Commenting on his appointment, Carl added: “I
pleased to announce at the start of December 2019 Speaking on Carl’s appointment to the business, am excited to be joining FLYdocs at such a pivotal
that it has taken another step forward in its FLYdocs CEO Andre Fischer said: “Earlier in the year, time. They are taking the aviation industry to a new
investment towards a digital technology-enabled we committed to a new strategy which requires us level and I am impressed by how they have sealed
future with the appointment of Carl Davis as the to make smart investments to ensure that we their position as a strong, global company. This is a
company’s new Chief Technology Innovation Officer profitably grow market share, enhance our great opportunity for me to lead the transformation
(CTIO). customers’ experience and, ultimately, deliver on our journey by building new digital technology
Carl brings more than 10 years of experience as a mission to be the Company of Choice. Technology capabilities and solutions to further accelerate
Chief Technology Officer (CTO) and was recently and innovation are vital enablers for this journey and, FLYdocs’ growth.”
nominated for the Digital Innovation Award 2019 by as we are a software company, Carl is the perfect Carl is also a regular technology panellist and
The Federation of Small Businesses. His previous candidate to further strengthen our leadership team hosts data science meetups at Twitter’s London HQ
roles include the digitisation of leasing and lending and lead the change across these functional areas. as well as being a guest tech writer for Asset
platforms, delivering data-driven process With his impressive resume and his personality, we Finance International, writing on technological
automation and upscaling analytics teams. In are certain he will contribute strategic acumen, innovation and data automation.
addition to that he also ran the risk and fraud relevant and unique experience, and a proven ability He holds a first-class master’s degree in
programme at Santander Bank, was CTO of Bibby to execute in an agile and lean manner. Everyone at Information Systems from Keele University and an
Financial Services (Verus360 division) and CTO for FLYdocs is excited and eager to work alongside him Executive MBA degree from the University of
analytics company DC-Storm (a Rakuten as we propel the company forward.” Cambridge.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 13

 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Aero K to adopt Rusada’s ENVISION
In early December 2019, South Korean start-up, Aero K Airlines, signed up for
Rusada’s MRO and Flight Operations software, ENVISION.
Aero K is scheduled to commence passenger flights as of March 2020 serving
destinations across Asia, including China, Japan and Vietnam.
Next Generation Base Planning The airline will use ENVISION to manage the airworthiness of their fleet and
line maintenance activities as well as their human resources, finance &
accounting and more, adopting seven modules in total. Rusada will begin the
implementation project immediately so that everything is in place for Aero K’s
launch next year.
Mike Byungho Kang, CEO at Aero K said: “Operating under a low-cost
model means we require a solution that provides a comprehensive level of
functionality and an easy-to-use interface whilst remaining cost-effective. We
were very impressed with ENVISION’s capabilities and the knowledge of the
Rusada team. Their extensive experience with start-up airlines will be a great
asset to us.”
Julian Stourton, CEO at Rusada said: “I am delighted to be welcoming yet
another exciting operator to the Rusada family. This agreement is further
testament to the versatility and scalability of ENVISION, as Aero K looks to grow
from zero to ten aircraft in just three years. We will gladly provide them with all
the help and support they need to ensure a successful launch.”

Aircraft Fleet View now available

as a Cloud Web App
As announced in early December 2019, Aircraft Fleet View from CrossConsense
is now availabl;e as a cloud solution.
Since switching to Aerros, our customers have: What does that mean for you as a customer? It gives us the opportunity to
• Increased fleet size with minimal increase in overhead offer the Aircraft Fleet View App without having to build up a hardware
• Increased plan detail by 900% and plan length by 400% environment and so the preparatory process to get the App running with your
data can be shortened.
• Reduced time to budget by 80% Why should you use CrossConsense’s Aircraft Fleet View? This progressive
Web App gives you an always up-to-date view on your airline’s fleet status on
your mobile phone, e.g. it indicates AOGs, delays and other important
Learn how Aerros can dramatically improve your information. It provides the right level of detail to be useful but not crowded with
planning results today. information. The Aircraft Fleet View is meant e.g. for the management of an
airline as well as for pilots who want to get a general overview over the status of
their fleet or their aircraft. But it could also be used by mechanics who want to
AerostratSoftware.com Info@AerostratSoftware.com have a quick glance first but then also want to have a detailed look at the
problem in AMOS to which Aircraft Fleet View is linked.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 14

 NEWS & TECHNOLOGY

Virgin Atlantic announces eMRO by Trax as its

new maintenance management system
In early December 2019, Virgin Atlantic’s platform centered around control and compliance
Engineering & Maintenance team announced of our fleet maintenance. It will be a great new tool
eMRO by TRAX as their selected IT system for for our people and will ensure that the ground time
future maintenance management. This is a of our aircraft will be better optimized and even
milestone moment for the Engineering & more efficient. Ultimately this will lead to reduced
Maintenance team who have made the multi- disruption for our customers and will support our
million-pound investment to provide a platform for ambitions to become the most loved travel
simpler, smarter maintenance. This will support the company.”
airline’s travel experience for its customers, Jose Almeida, President & CEO stated, “It is with
ensuring aircraft are available on time through great pleasure that TRAX partners with Virgin
ground time optimization. Atlantic to mobilize their maintenance operation.
Phil Wardlaw, VP Engineering & Maintenance TRAX plans to aid Virgin Atlantic with its stellar
commented, “The selection of eMRO by TRAX service by offering the right tools for their
forms part of our Engineering Transformation Programme which will see us paperless processes and real-time data that will enhance the efficiency of the
relaunch our Engineering & Maintenance digital capabilities. Transitioning to maintenance operation.”
eMRO offers a huge range of benefits; a simple, automated, accessible, paperless Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

T he solution you need

to Succeed
es ers ers
e
O
c
t y co m p l i a n

MR
Airlin

A properly selected and

Own

Brok
solution

tion s
implemented ERP/MIS
ution

system should be an
www.amc-aviation.fr

ot a
afe

sol

R e li S F u ll t C ost e A uto qu
ed

enabler, not a preventer a b ilit y & y I n t eg ra e f f e c t iv m ated

of efficient and effective You can’t afford to let an inadequate outdated system hamper your business
operations and and slow down your operations. If your current system is not the solution, it’s
optimum customer the problem !
services.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 15

 NEWS & TECHNOLOGY

Exclusive interface connecting Aero-Webb® officially certified by

AMOS and FLYdocs Airbus Helicopters
FLYdocs and Swiss-AS have been working collaboratively to develop a unique From 28th to 30th January 2020 in Anaheim, California, the Helicopter
customised FLYdocs API feed interface in AMOS exclusively for all FLYdocs Association International (HAI) organised the last Heli-Expo. Airbus Helicopters
customers. The interface, announced in mid-December 2019, is a further took the opportunity to make official the entry of the software Aero-Webb® into
commitment to supporting the digital transformation journey of the two their Maintenance Information System (MIS) labeling program.
vendors’ common clients by empowering users with the ability to seamlessly This partnership now allows 2MoRO’s customers using Aero-Webb® to be
feed their maintenance data from AMOS into FLYdocs® using a flick switch connected to theAirbus Helicopters database. All flight and maintenance data
functionality. After seeking expert advice with a number of clients, the will be inspected by Airbus analysis tools, and will allow, for example, users to
companies identified a variety of use-cases and scenarios of the data feed benefit from their predictive maintenance tools.
capabilities between AMOS and FLYdocs®. The consultation also highlighted the “As a European company, being recognized by Airbus and its “connected
complexity involved in exporting and importing the data required to suit client helicopters ecosystem” is very important and meaningful for us.” said Pierre
requirements and processes. The feedback received has helped FLYdocs and Dagois, CEO of 2MoRO
Swiss-AS to identify several product improvements which they are actively To ensure that their software complies with Airbus Helicopters’ demanding
working on and are confident that these improvements can be realized in the specifications, 2MoRO’s teams have done a lot of work upstream. The business
shortest possible time frame so that customers can further enjoy and take would like to take this opportunity to thank them for this, as well as the Airbus
advantage of the benefits this close integration brings. contacts who guided them in obtaining this certification.
Read the full story on Aircraft IT Website Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 16

Apsys-AircraftIT0320-220x68mm.indd 1 13/02/2020 17:20
 B:142.5 mm
NEWS & TECHNOLOGY
T:136.5 mm
S:126.5 mm

A joint venture company among INTERACTIVE Click here for full product details

CNAC(G), UAL, CAL & Gama

Aviation China Aircraft Services
Limited trusts Ramco
In mid-December 2019, one of the largest third party MRO providers, and a joint
venture company among CNAC(G), UAL, CAL & Gama Aviation, China Aircraft
Services Limited announced that it has signed an agreement with the global
aviation software provider Ramco Systems to implement its Aviation Suite V5.8
for end-to-end base and line maintenance operations.
Through this collaboration, Ramco will provide its integrated Aviation Suite LIFECYCLE SUPPORT
with modules for Maintenance & Engineering, MRO Contracts, Supply Chain, and
Finance to help CASL manage their end-to-end line and base maintenance,
ANYTIME, ANYWHERE.
ground handling and cabin services.
The mobile-enabled application will also offer real-time processing for work
order, thereby reducing the overall turnaround time. Hosted on cloud with
mobility and optimization features, the solution will replace disintegrated
systems across various departments and seamlessly interface with other

S:171 mm
T:181 mm
third-party airline, flight following and HR systems.
Commenting on the association, Andreas Meisel, Chief Executive Officer,
China Aircraft Services Limited (CASL), said, “At CASL, we have always aimed to
provide a higher level of aircraft maintenance services which in turn demands
effective utilization of resources and manpower. By leveraging the power of
Ramco Aviation, we are confident that we will now be able to optimize our
resources and automate business processes, thereby reducing overhead costs.
Ramco’s intelligent platform with in-built analytics will also enable us with
real-time decision making. We look forward to our digital journey with Ramco.”
Read the full story on Aircraft IT Website

KEEP UP WITH IT DEVELOPMENTS

BOEING SUPPORT AND SERVICES. A BETTER WAY TO FLY. Whatever airplanes are in your fleet, Boeing
puts the industry’s most comprehensive portfolio of support and services at your fingertips. Whether the need is entry-into-service and
real-time customer support, maintenance and engineering, parts and flight operations solutions, training, software and data analytics,
we tailor total lifecycle support to optimize the performance of your airplanes and operations. We’re here 24/7, for whatever you need.
That’s a better way to fly.

boeing.com/services

SUBSCRIBE HERE FOR FREE…

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 17

 NEWS & TECHNOLOGY

2019: FLYdocs Year in Review

“This year was full of growth across every facet of into FLYdocs® through an exclusive interface
our organisation.” Was how FLYdocs summed up developed alongside Swiss-AS. Everything we do is
2019 in their late December announcement. Before aligned to the best interests of the industry and that
diving into the excitement of 2020, they took a look is also why we have maintained our partnerships
back on all they had accomplished together in 2019. with the aviation industry bodies IATA and the ATA.”
“It has been a successful year for us in our bid to “All the success of 2019 has been underpinned by
become the Supplier of Choice. We acquired new our great teams globally. We underwent a process of
clients across the globe, continued to enhance our organisational transformation that involved adopting
product offering with the launch of the Asset Peakon as an employee engagement platform to
Management Platform and ongoing development of help us better identify employee needs and areas of
an MRO digital solution. The visibility and strength of improvement. Our team has grown tremendously “Thank you to all our customers, partners and
our brand is also evident in our growing online this year as we hired new expertise but also employees for making 2019 a terrific year! Let’s
community. improved our internal job market to drive forward make next year even better — we are very excited to
“That’s not all, FLYdocs continued to strengthen professional development opportunities for our enter a new decade with an established strategy
its relationship with leading industry partners, existing teams. We introduced the OKR process too that will drive us to become the Customer of Choice
particularly with technology partnerships. In 2019, which will give full transparency about FLYdocs across a three-pronged approach as a Supplier,
we began empowering users with the ability to objectives and how every individual employee Employer and Industry Partner of Choice.”
seamlessly feed their maintenance data from AMOS contributes to the success of the organisation. Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

Sign, fly, verify.fly, verify.

Acknowledge,
Author, trace, demonstrate.
Create,
Collect and
Manage and prove compliance
prove employee andfor employees &
operational
compliance
manuals in one integrated, end-to-end platform.
in one integrated, end-to-end platform.

info@comply365.com

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 18

 NEWS & TECHNOLOGY

Leading Aviation MRO, HAECO extends partnership with Ramco

In late December 2019, Hong Kong optimisation, covering Customer SPEC 2000 EDI.
Aircraft Engineering Company Limited Contract Management, Supply Chain Christopher Gibbs, Group Director
(HAECO Group), a leading Aviation Management, Inventory Management, Components & Engine Services at
Maintenance, Repair & Overhaul Financial Management, and HAECO, said: “We are glad to have
(MRO) specialist, announced it will Component Engineering including chosen Ramco’s solutions to help
continue to work with Ramco Systems Reliability Management. bring our digital enterprise vision to
to bring the global software Following the successful life right across our components
specialist’s advanced Aviation collaboration, the group will now departments and units into a unified businesses. Ramco’s software solution
solutions to four more business units implement Ramco Aviation Suite, whole to maximise operational will help us seamlessly integrate within
in Hong Kong, Xiamen and Jinjiang. integrated with a new HR and Finance efficiencies. The integrated system will our group companies, will improve
HAECO’s partnership with Ramco solution, at its Component, Repair and also give HAECO complete visibility of overall process efficiency, and will lead
began last year when HAECO ITM Ltd, Overhaul (CRO) services facilities in resources, materials and financials to increased asset and inventory
a HAECO Group company which Hong Kong and Xiamen; Landing Gear across units to enable faster decision- utilisation. We look forward to
provides Inventory Technical Services facility in Xiamen; and making based on real-time analytics. optimising our workforce utility and
Management solutions, adopted Composite Services facility in Jinjiang. Ramco will further support the larger boosting productivity and efficiency,
Ramco’s Aviation Suite. The Implementation of the Ramco ecosystem through a collaboration thanks to this digital programme.”
proprietary platform is equipped with Aviation Suite will serve to integrate with third party software providers in Read the full story on Aircraft IT
advanced supply chain planning and and streamline HAECO’s various Customs, Freight Forwarding and Website

INTERACTIVE Click here for full product details

Fly into the future

Now is the time for airlines of the world to
eliminate the paper tech log.
Isn’t it time you consigned paper to the bin?
Start your future today: +44 (0)333 888 4044
www.conduce.net • info@conduce.net

Conduce HPH 0915.indd 1 05/08/2015 14:46

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 19
 NEWS & TECHNOLOGY

FLYdocs Clients among the FLYdocs welcomes

World’s Safest Airlines new General Manager
In mid-January 2020, AirlineRatings.com, the world’s only airline safety and In late January 2020, FLYdocs named Suresh Ananthasubramanian as its General
product rating website, published the results for the Top 20 Safest Airlines 2020. Manager for the FLYdocs India organisation. On 20 January 2020, Suresh joins
Australia’s flagship carrier and longtime FLYdocs client Qantas topped the list the leading aviation software company, bringing over 20 years’ diversified IT
once again. FLYdocs was proud to see a number of its clients represented in the experience across various industrial domains. Suresh is a seasoned senior
list of airlines spearheading the drive to put the safety of customers first. executive with over 14 years of strategic leadership at an international level
Congratulations were extended to all FLYdocs clients including Cathay Pacific including roles in Singapore, UAE and India. In his new role, Suresh will spearhead
Airways (9), Hawaiian Airlines (11), Virgin Atlantic Airlines (12), Swiss (16) and Aer the planning and implementation of the strategic country objectives, ensuring
Lingus (19). excellence in operational performance and delivering projects in line with
The products rating website compiled the list for using a wide range of FLYdocs’ growth strategy.
metrics in its safety rating criteria which include audits by the government and FLYdocs CEO André Fischer commented: “With Suresh, we have attracted a
industry bodies, crash and serious incident record, profitability, safety initiatives high calibre General Manager with strong credentials and remarkable. Suresh’s
and fleet age. The 20 airlines listed (see Aircraft IT MRO Website for full list) are diverse experience in global operations management, as well as IT, project
viewed by AirlineRatings.com as “standouts in the industry and are at the management and client-facing roles make him a great fit to oversee FLYdocs in
forefront of safety, innovation, and launching of new aircraft”. India.”
Read the full story on Aircraft IT Website Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

Airlines. MRO. OEM. Defense.

www.empowermx.com

Intelligent MRO Software Suite for

the Airline and Defense Industry
that improves Operational
Efficiency, Real-time Collaboration,
and Profitability.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 20

 NEWS & TECHNOLOGY

Etihad Airways the First Middle Eastern Airline to choose

Comply365 Platform to host technical documents
In mid-January 2020, Etihad Airways, the national sustainable practices and broadening the use of automating workflow and standards tracing.”
airline of the United Arab Emirates, became the first simplifying technology is a key element of our As the first Middle Eastern client for this
airline in the Middle East to introduce Comply365, a strategy,” said Captain Sulaiman Yaqoobi, Etihad’s advanced system, Etihad Airways is a significant
new state-of-the-art technology platform to host the Vice President of Flight Operations. “The airline addition to the base of airlines across the globe that
extensive technical documentation of its Flight needed a single place to author and manage all of rely daily on Comply365’s platform for authoring
Operations Department. our documentation, which is extensive, as well as a and digital delivery of operational (manufacturer and
More than 6,000 employees will benefit from the reliable mobile app for our flight crew,” he added, company) manuals via mobile apps.
replacement of multiple existing documentation continuing… “Comply365’s solutions are the best fit Comply365 CEO Tom Samuel said: “I am pleased
systems with Comply365’s single ProAuthor for our requirements, not just to manage our to welcome Etihad Airways into our client
platform, which will be used to manage and documentation in one place, but also to have a community. It is exciting to be partnering with such
distribute company manuals and all documentation cloud-based solution hosted in a data center in the an innovative and global brand. Our team is looking
from original equipment manufacturers (OEMs), UAE. The automated standards tracing feature of this forward to working with Etihad to simplify and
making compliance-related documentation and system will also save time and improve accuracy over automate its compliance management environment,
tracking much easier. our previous manual process, as well as boosting our and to help deliver higher value operational content
“Etihad Airways is committed to expanding its visibility over a document’s revision status, and to pilots and other operational staff.”

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 21

 NEWS & TECHNOLOGY

EmpowerMX rolls out transformative core MRO platform for Joramco

EmpowerMX announced, in mid-January 2020, the full roll-out of its worked hard to help the company smoothly transition to a complete paperless
transformative core MRO platform in the Middle East region. Joramco, has office in record time,” said Dinakara Nagalla, CEO of EmpowerMX. “With Mr.
transitioned to Empower MX’s core platform for digital MRO transformation, Wilkinson’s vision to transform Joramco into the leading hub for aircraft services
replacing the legacy Maintenix suite of point solutions. for both Europe and Middle East, it was critical that our product experience and
The EmpowerMX solution will be Joramco’s core system, allowing it to go core capabilities worked for all business units. We are proud to have delivered
paperless for numerous processes, including project management and transformative outcomes to Joramco.”
timesheets, reduce turnaround times and quality escapes while improving “When I came on-board at Joramco, the DAE vision was to start small and
velocity, efficiency and forecasting. This transition was achieved in record time. support existing aircraft and slowly acquire more regional MROs if the Joramco
Established in the early 1960s, Joramco, based in Amman, Jordan, is a leading transformation became successful,” recalled Jeff Wilkinson. “But that was too
independent commercial aircraft maintenance, repair and overhaul (MRO) facility slow for me, and Joramco screamed untapped potential. Two years into the
serving a wide range of customers in the Middle East, Europe, South Asia, Africa, business, we were looking for a partner who could share our vision for
Russia and the CIS countries, offering services on several aircraft models from transformation, bring in the right platforms, and onboard our team without
the Airbus, Boeing, and Embraer fleets. With recent investments from Dubai friction. EmpowerMX checked off all boxes.”
Aerospace Enterprise and a newly appointed CEO, Jeff Wilkinson, the company By transforming the supply chain and operations into an all-digital platform,
embarked on a massive transformation journey in 2017 to expand, modernize, Joramco is able to drive real-time transparency, accountability, and safety
and gain new customers. The year 2020 is marked as the Year of Efficiency, and measures across the organization. “We are truly state-of-art, and EmpowerMX
EmpowerMX is a key partner in helping Joramco achieve this. has given us a core system that is future ready,” concluded Wilkinson.
“We are delighted to welcome Joramco to the EmpowerMX family, and have Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

MOBILE FORMS
WHEREVER WORK IS BEING DONE

CORENA Insight Mobile helps flight operations and maintenance staff

replace PDF, Word, and paper-based forms with off-line for uses cases
that include:
 Training Assessments (AQP)
 Flight Crew Issue Logging and Submission
 Checklists and Acknowledgements
 Publication Change Requests (PCRs)
 Virtually Any Business Process that Requires a Form

Get real-time data for quicker decision making and more agile, Find out more!
compliant operation! flatironssolutions.com/corena-insight-mobile

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 22

 NEWS & TECHNOLOGY

Titan Airways chooses INTERACTIVE Click here for full product details

eTechLog8 from Conduce to BIG DATA

replace paper logbooks INSIGHTS
FOR YOUR
OPERATIONS
Introducing Honeywell Forge: aviation’s
most intelligent data-driven platform

In late January 2020, Conduce Group was delighted to announce that Titan
Airways has chosen its eTechLog8 mobile software solution as an integral
element to ongoing progress to greater digitalisation of processes and
procedures. eTechLog8 will completely replace the airline’s current paper-based
aircraft technical logbooks including its deferred defect logbook and cabin logs.
The Conduce eTechLog8 application will also be fully integrated into Titan’s
CAMO solution — Commsoft OASES — to enable real time aircraft status data to
be available 24/7.
Dave Bunker, Engineering Director, Titan Airways commented that “This is an
exciting step forward for Titan as it moves toward an all Airbus fleet and looks
for greater digitisation of the Airline. As an ACMI provider it is critical that the
business has real time aircraft status data in order to be able to provide excellent
operational service to our client base around the world. Following a review of the
market for ETL solutions Conduce Group was selected due to several factors,
including a proven track record with many airworthiness authorities, total Honeywell Forge breaks down data silos to create powerful insights with action-
integration capability with back-office systems, and a unique and intuitive able information for flight efficiency, maintenance, safety, block time analysis,
ground turn optimization, and many more. Make decisions with confidence and
interface that will both minimise training requirements but also allow for a rapid execute them faster with Honeywell Forge!
implementation and acceptance of the solution.” For more information, visit pages3.honeywell.com/Honeywell_Forge_Airlines
Conduce MD Paul Boyd commented: “We are extremely pleased to welcome
Titan Airways to the growing community of airlines that have chosen eTechLog8.
The adoption of eTechLog8 allows an ACMI providers’ fleet to be totally ‘base’
independent, operating anywhere in the world ensuring full visibility and integrity
of the aircraft technical status. Implementation will commence this month with
full rollout planned for mid-2020.”

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 23

 NEWS & TECHNOLOGY

K2 Airways opts for Rusada’s ENVISION Always growing — expansion

In late January 2020, Pakistani start-up, K2 Airways, signed an
agreement for Rusada’s MRO and Flight Operations software,
in North America
ENVISION. K2 Airways will begin scheduled passenger flights later As Seabury Solutions presence continues to
this year from its base at Karachi’s Jinnah International Airport. It expand globally, they were proud at the beginning
will serve numerous destinations across Pakistan including of December 2019 to announce the opening of a
Islamabad, Skardu and Chitral. The airline also plans to fly to international destinations in the new office in Ottawa, Canada. Bruce Gowling
near future. — Senior Vice-President, is a prominent business
Rusada will begin implementing six of ENVISION’s modules immediately so that the system adviser with more than 20 years of global aviation
is fully live in time for the airline’s maiden flight. Modules selected include Fleet Management, industry experience. Through that time, Bruce has
Line Maintenance, Flight Operations and Human Resources. assisted large enterprises in applying advanced
Tariq Raja, Chief Executive Officer at K2 Airways said: “We are looking to be as streamlined technology to enhance their business performance and
as possible when it comes to our operations, so we wanted to adopt one all-inclusive solution competitiveness. Mr. Gowling is a leading authority on the design
rather than several. This being said, there will always be the need to integrate with some form and use of enterprise software systems and processes that are
of external system, and ENVISION’s modern architecture makes this simple and painless, used to operate, manage and maintain large aircraft fleets and
allowing our team to focus on other things.” MRO operations.
Julian Stourton, CEO at Rusada said: “We are seeing more and more the desire to move In addition to his business acumen and industry experience, Mr.
away from multiple disconnected systems and adopt a one-stop-solution. This is especially Gowling is a PMI — (CAPM)®, pilot and a trained flight dispatcher.
true with up-and-coming organizations such as K2 Airways. I am excited that we now get to Bruce will be primarily focused on Alkym and eAuthority within
play a significant part in their upcoming launch and future growth.” Seabury Solutions’ Digital Transformation Platform.

KEEP UP WITH
MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE…

IT TAKES A FEW MOMENTS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 24

 NEWS & TECHNOLOGY

Vistair introduces DocuNet forms INTERACTIVE Click here for full product details

enhancement
Vistair Systems, a
leader in the
development of YOUR TIME IS PRECIOUS
aviation management
software, released, in
late January 202, a SO IS YOUR CABIN
major upgrade to its
document
management
solution, DocuNet,
with the introduction
of its new dynamic
forms builder.
Available online and offline on all platforms including iOS, Windows and Android,
DocuNet Forms has been developed to deliver an entire Form life-cycle within
DocuNet, enabling users to create, customise and publish forms, in a matter of
minutes.
This new development delivers additional time and operational efficiencies to
users and facilitates streamlined and efficient processes that enhance safety and
improve communication between departments. As part of the upgrade, users
can now benefit from a flexible and intuitive form builder that offers a rich
feature-set to create forms across all operational needs, without the requirement
for any technical expertise. DocuNet Forms can replicate data collection Cabin App Software
processes, whether currently conducted on paper or digitally.
While currently being rolled out to Vistair’s existing global client base,
including British Airways, easyjet, Qantas and Emirates, feedback has been
consistently positive.
Additional features such as drag and drop functionality, branching logic and
conditional sections, makes it easy and simple to create forms that are tailored LEARN MORE
specifically to operational needs. Of importance, there is the additional ability to
demonstrate a real time audit trail to ensure all procedures are transparent and
auditable.
David Hedley, CTO at Vistair commented: “The functionality of our DocuNet
technology continues to advance at a rapid pace. Innovation and developments
are key, and we are driven by both customer and industry requirements which
ensures that the system is continually refined to perfectly meet operational
needs. This latest development allows airlines to streamline data collection www.airintservices.com
processes with ease to drive digital transformation even further”.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 25

 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

FAA selects TRAX eMRO
software for its fleet
FAA Flight Program Operations
operates a fleet of aircraft to provide
Aviation Safety Training; Flight
Inspection; Research, Development,
Test, and Evaluation (RDT&E); Critical
Event Response and Transportation
Services. At the beginning of February
2020, TRAX eMRO was selected to
replace the existing MRO and fleet
operations software as the FAA has its eyes on incorporating advanced
technology and providing web-based and mobile solutions to its users.
The FAA is a U.S. governmental body responsible for the safety of civil
aviation. In addition, its activities include airspace and air traffic management,
civil aviation abroad, commercial space transportation, aircraft registration, and
research, engineering and development. The Flight Program Operations missions
include:
• The Aviation Safety Training provides training services to Office of Aviation
Safety personnel to maintain a staff of current and proficient pilots required
for operator oversight.
• Flight Inspection ensures the integrity of instrument approaches and airway
procedures that constitute the National Aerospace System infrastructure and
the Agency’s international commitments. Flight Program Operations
accomplishes this mission through the airborne inspection of all space and
ground-based Instrument Flight Procedures and the validation of electronic
signals in space transmitted from ground navigation systems.
• The FAA RDT&E mission conducts flights directly related to research,
development, test, and evaluation of new electronic aids, air traffic
procedures, and aircraft improvement, under established Agency projects.
• The Critical Event Response and Transportation mission provides routine
transportation and critical transportation in times of emergency or disaster, as
well as support of the National Transportation Safety Board response.
TRAX provides comprehensive software solutions designed to cater to all aspect
of aircraft maintenance management. With over 185 customers, TRAX is the
best-of-breed global provider of aviation maintenance mobile and cloud
products in the market today. TRAX products support digital signatures,
paperless Work-packs and manuals, RFID-capability for logistics, Biometric
security, offline capability for mobile apps, web-based applications and the
ability for users to work anywhere with easy access to real-time information.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 26

 WHAT’S IN THE OPERATIONS ISSUE?
CASE STUDY: Airline Case CASE STUDY: Big data WHITE PAPER: The arrival of SOLUTIONS IN PRACTICE
Study — Qantas improves operations and fuel the electronic technical Real life essential five minute case
Mike Riegler, Manager Business performance at Cebu Pacific logbook for aircraft studies
Innovation and Support Flight Francesc Torres, Director Operational Kirk Strutt, Aerospace & Defense The importance of a regulator
Operations, Qantas Support, Cebu Pacific Product Manager, IFS approved device fixed mount in the
How an innovative flight planning and In this case study Cebu Pacific outlines The next generation of electronic cockpit and how Southwest Airlines
route optimizing solution was how it uses Big Data technology to technical logbooks can strike a got the mount they wanted in the way
developed, the ways in which it has improve Flight Operations and Fuel balance between pilot engagement, they wanted it. The evolution of the
enhanced Qantas operations and how Efficiency performance, plus some maintenance readiness and aircraft ASG fixed mount, the requirements for
it has been applied to support the internal actions set up to develop a safety; spanning the maintenance a safe mounting solution, and how
longest ever non-stop service. fuel efficiency program throughout control center, mechanics, supervisors, Southwest Airlines installed device
the company. engineers and pilots. mounts on its fleet with minimum
disruption and maximum conformity
with its own requirements.

Plus News and Operations Software

Directory

Click here to read AIRCRAFT IT

Operations
 CASE STUDY: COPA AIRLINES

Moving to a Cloud-based
M&E System at Copa Airlines
Pablo Rousselin Avendaño, MRO Director at Copa Airlines describes a transition
to a modern, mobile cloud-enabled Maintenance & Engineering platform

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 28

 CASE STUDY: COPA AIRLINES

W
e have succeeded with a rather important MRO system transition
at Copa Airlines and, in this article, I’d like to share that story with
readers in the hope that some useful insights will come out of it.
This particular journey started in 2014 and there are a few updates
that we have managed since then. Previous to this transition there were two
systems that we used: one for the Embraers and the other for the Boeings, which
we piggybacked on Continental/United systems. A decision was made to select
a system that would unify both requirements under one, which ultimately helped
us to become independent. Additionally, this independence facilitated a better
control on our maintenance programs. The decision was to embark on that
endeavor, and we ended up selecting IFS’s Maintenix to meet our requirements.

WHAT HAPPENED
It was decided to go for a full implementation; engineering, planning, supply
chain, maintenance, the entire thing. At the time, Copa’s fleet stood at one
hundred aircraft and there were 1,300 users; more critically, there were only 15
months allowed to complete the project. That was already a challenging task and
Copa knew that it would require a partner who would commit to the project.
Right from the start, the new system was in the Cloud which, as far as we know,
was the first time that a monolithic MRO software was put into the Cloud. For
that we used Amazon Web Services.

THE CURRENT SITUATION

Since those first steps, IFS Maintenix has been upgraded twice at Copa Airlines
in order to maintain access to the latest features introduced to the system. It was step first. We next sat down with our SMEs (subject matter experts) to consider
also recognized that a records management system that was in-line with the what our functions and processes were: then we had discussions to make the
MRO system was needed. AirVault from GE Aviation was selected and necessary changes. I thought that everything would be good because Copa was
implemented. Furthermore, an additional six Boeing 737MAX aircraft had been already digital, and yet it turned out that there were some duplicated processes
added to the fleet that required a new maintenance program, a project in its own with some people doing the same things. As a result, some of the ‘as is’
right. In addition to this, there are now another one hundred users taking the processes had to be revised and summarized.
total to 1,400. Of course, the other side of the coin was that we also needed to know what
Copa Technical Operations wanted to be. So the ‘to be’ processes had to be
WHAT WAS WANTED AND NOT WANTED? defined. That was the point where Copa went to IFS to explain what was wanted
It all started with a review of where we stood: that was very important, and it has and to ask whether IFS could commit to it. Only then the planning was actually
been a rule for project implementation in Copa Technical Operations to take that started.

“…if you commit to something, you really need to complete it. But none of this was imposed on people, it was part of
our Change Acceleration Process methodology which included taking a snapshot and the team was held
accountable to that commitment to the end.”

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 29

 CASE STUDY: COPA AIRLINES

ESTABLISHING RULES
Secondly, we needed rules as part of our methodology. Together with the
stakeholders we established the following guidelines:
…and rulers.
1. Avoid customization;
2. Put the common benefit over the individual one;
3. Adopt industry practices (processes);
4. We are Copa Holdings (so we include all the areas and stations involved);
5. We make decisions in a timely manner;
6. Do not assume — when in doubt, ask;
7. Fulfill our commitments.
Basically, this established what needed to be done and that was then properly
enforced. ‘Fulfill our commitments’ was especially important for Copa Technical
Operations if you commit to something, you really need to complete it. But none
of this was imposed on people, it was part of our Change Acceleration Process
methodology which included taking a snapshot and the team was held
accountable to that commitment to the end. And, of course, nothing was
assumed, and everyone put their trust in the rest of the team and had the
freedom to comment at every point.
That ‘team’ (above) is not just Copa but is the RAMS team, the project
implementation team which included the IFS team.
Another key rule was that we didn’t want to get involved with costly
customizations. This goes hand-in-hand with putting the common benefit over
the individual one. With the exception of one customization that was deemed
critical, Copa eliminated more than a dozen other customization requests which
were deemed non-essential.

MANAGING THE CHANGE Figure 1

Rules were necessary as were the rule enforcers in the organization (figure 1)
One very important person in there is the Change Manager but while it Cloud. Trying to do this in the Cloud had not previously been tried so there was
seemed a bulky structure at the outset, by the end of the project, we were very an element of risk along with the usual time and financial constraints. Because
pleased. My own role of Business Manager had one lead subject matter expert we were committed to it, we spent a lot of time in working with the vendors and
from each of the airline’s divisions as well as the current system administrator senior management to ensure this was possible. Admittedly, there were things
who had been in charge of the two legacy systems for Copa Holdings. This new that changed after we visited some other operators involved with Maintenix. We
system is also integrated with SAP, the Enterprise Resource Planning System at also realized that maybe we were not thinking the right way, which meant going
Copa Airlines, and with the Operation Control System, and it was decided that it back on our tracks to accept that something needed to be changed. All of this
was necessary to have a manager to manage those changes. Not giving that was done meticulously and was well thought through with change requests that
person the chance to also be in charge of the project would have been counter- went to management. We didn’t move at all, in terms of general strategy, without
productive. doing so.
But we had to admit that there were things along the way that we didn’t As soon as we knew what was needed, we had to let all the stakeholders
know. Most importantly, we often didn’t know that we didn’t know it! So, we were know. That was a change management program in its own right (figure 2) and,
flexible when it really mattered. For instance, at the very beginning it was without it, the project would have failed because we didn’t know at the
necessary to compare whether to do the whole thing on premises or in the beginning how many people were for or against change.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 30

 As soon as we knew, we had to let them know…
CASE STUDY: COPA AIRLINES
As soon as we knew, we had to let them know…

INTERACTIVE Click here for full product details

AsManage Lots
soon as we knew, we had to letof
them know… Transfer
Manage
the Change Lots of
Communication Transfer
Know-how
the Change Communication Know-how WHAT DOES REAL AVIATION
Manage Lots of Transfer MRO OPTIMIZATION LOOK LIKE?
the Change Communication Know-how

Figure 2

We just thought that, because everyone said that they disliked the previous
systems, they would like the change for a new one. We had to determine who
really wanted to be on-board, who didn’t and then see where we wanted that
matrix of stakeholders to be. That was really important and we never run a
project now without change management.
Also, figure 2 highlights the important need of communication often and
consistently. It wasn’t a case of sending everybody an email every day nor
making presentations to the upper management every other week but we had a
RAMS team breakfast meeting every Friday to keep everyone up to date on
status. I would present to my boss every two weeks. The result was excellent
because, as a result of the Change Management program, people got on-board
quickly, and remained on-board.

TRAINING
Training was another program deeply rooted in the Change Management team.
One of the first things we did was set up a website for remote training. Our goal
was to train at least ninety percent of the people twice over. We also realized
that with the regular population, the mechanics, if they were trained three
months before the go-live, they will have forgotten that training by the time of
the go-live. That had to be changed. So, the Change Manager created a website
called ‘RAMS U’ where a user could review everything that they had been taught, DOWNLOAD THE WHITE PAPER http://ifs.biz/kgqny
get exercises and communicate on a platform that looks a lot like Facebook. But,
again, we undertook a change management exercise and realized that that
population needed to be taught again. That’s why Change Management had to
be in charge of training.
Another really good take-away from the project is that, while we wanted
there to be a lot of communication we didn’t want to include any
miscommunications. At some point, there was huge pressure from the very top

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 31

 CASE STUDY: COPA AIRLINES

of the business. At another point we were having commercial discussions with Now, whatever project that we are undertaking at Copa Technical Operations,
the provider. But we shielded off the SMEs from all of that and kept them we have a logo competition after which, everyone wants a shirt, mouse mat,
focused with the task at hand. They needed to undertake their technical stickers, whatever… they want to be identified and that’s very important to them.
contribution, but they didn’t need to know how much the project was costing or
who was doing the catering. The management team needed to be the shield for HARNESSING ENERGY TO EXPERIENCE
pressure, for all of them. That’s downstream. Our team was composed of people with a lot of experience but also some very
But upstream, there was exactly the same thing. At some point a couple team young people. We were able to consult with two other operators on how they
members seemed to be discouraged but we resolved it within the team and had done things. If it weren’t because of having people with a combination of
ironed it out. It’s important to choose what to communicate on all levels. skills the project would not have been successful. It was a good blend of
experience and energy and the team did a fantastic job to fill any voids which
GENERATING A TEAM SPIRIT brought to mind a quote from Isaac Newton ‘… and we could see further because
People normally don’t like uniforms. At Copa, not everyone needs to wear a we were standing on the shoulders of giants.’
uniform. However, as soon as this project started, we decided on a logo on which From time to time team members would make unusual requests such as asking
the whole team voted and people actually asked to have a shirt so that they for a more flexible work schedule. It wasn’t how we worked but their response
could be identified with the project. And the interesting thing is once you put on would be to commit to us that they’d finish the current task on time. So, in the
the shirt, you could not tell who is from IFS, Copa, and or others. You can’t tell spirit of flexibility, we agreed to try it and it worked out really well: in fact,
who is a senior manager or who is an SME. productivity increased and we caught up with any shortfall there might have been.
Interestingly, when we analyzed this picture, taken at the end of one of the
routine change management meetings, the leaders of the project are blended PROBLEMS ARE THE BASIS FOR OPPORTUNITIES
with the team. In the project, everybody was treated the same way. That made a So, combining different talent sets as well as benchmarking is highly critical and it
great difference for team morale: they were treated well because we were asking reminded me of another quote that I really like: “Every problem is an opportunity
them to deliver and that meant that the productivity was higher than it might in disguise”- John Adams. We started with a problem, that we didn’t have control
have otherwise been. over the maintenance program: at the end we had reduced costs, improved

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 32

 CASE STUDY: COPA AIRLINES

efficiency and we were proud of what we had achieved. And interestingly enough,
at the end of this project, we were able to consolidate a team that is eager to
undertake other projects together. That was very important because, normally,
after such an exhausting project the SMEs do not want to come back for more. Six

KEEP UP WITH
months after this project, we told the team that we needed to upgrade in order to
incorporate a couple of features. So we needed to do it all over again. The good
thing was that they all smiled, recognized that it would be tough but as long as it

MRO IT
was going to be run in the same way as the original project, they were all on
board. In that way we have undertaken two upgrades.

DEVELOPMENTS
One thing that we have really adopted at Copa Airlines is to seek out
opportunities in problems: how can we do this, how can we solve this but, at the
same time, reduce costs. That mentality was an important component in our success.

PABLO ROUSSELIN AVENDAÑO

After starting his airline industry career in Engineering, Pablo also held
multiple managerial positions at major airlines in Line & Heavy Maintenance,
Maintenance Planning, and Fleet Management before moving to Technical
Operations Projects. It was only natural, due to the nature of the current
industry trend, to be given the responsibility His current position is now MRO
Director. Pablo holds a Masters in Aerospace Engineering and a Masters in Applied
Economics & Business Administration

COPA AIRLINES
Compañía Panameña de Aviación, S.A. (Copa), is the flag
carrier of Panama. Headquartered in Panama City with its
main hub at Tocumen International Airport, Copa is a
subsidiary of Copa Holdings, S.A. as well as a member of Star Alliance. Copa Airlines has
one of the youngest and most modern fleets in the region with 84 narrow body aircraft
consisting of 6 Boeing 737 MAX 9, 14 Boeing 737-700, 64 Boeing 737-800 and 14
Embraer 190 regional aircraft with a further 4 Boeing 737-800 operated by Wingo.

IFS
IFS develops and delivers enterprise software for customers around the world.
The industry expertise of its people and solutions, together with a
commitment to delivering value to every one of our customers, has made IFS SUBSCRIBE HERE FOR FREE…
a recognized leader in the sector. The team of 3,700 employees and growing
ecosystem of partners support more than 10,000 customers around the world to IT TAKES A FEW MOMENTS
challenge the status quo and realize their competitive advantage.

INTERACTIVE GIVE US YOUR OPINION

CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
AIRCRAFT IT
MRO
CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 33

 CASE STUDY: JAL

The journey to perfection

at JAL Engineering
Yuki Nakai, Director IT Planning, JAL Engineering shares the secrets of achieving
100% on time performance through mobility and paperless solutions

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 34

 CASE STUDY: JAL

SKYTRAX 5 Star

“JAL’s domestic market competition is not other airlines

but, especially in the domestic market, it is the Trip Advisor – Japan’s Best Airlines

Shinkansen train, sometimes known as the Bullet train,

because their average delay time is just 24 seconds.”

T
CIRIUM winner
– On Time Performance
his theme of this article will be to share with readers our experience at
JAL Engineering of moving to a paperless and mobile M&E solution as
the route to achieving a challenging efficiency objective. But first a few
lines to tell you about JAL. Japan’s Flag Carrier flies more than 34 million
domestic and more that 8.5 million international passengers between 56
Japanese and 350 global cities (figure 1).
Figure 2

At the time of writing, JAL was also introducing the Airbus A350 XWB to the
fleet. JAL Engineering looks after those aircraft in the JAL fleet and its
subsidiaries’ fleets.

OUR ULTIMATE GOAL — 0-0-100

In the Japanese domestic market, what matters most to users is efficiency, so we
are very proud that JAL achieves 98.6 percent operational rate for flights in the
combined domestic and international markets as well as 85.1 percent on-time
arrival rates, i.e. with zero minutes of delay. The reason that I mention this in
because JAL’s domestic market competition is not other airlines but, especially
in the domestic market, it is the Shinkansen train, sometimes known as the Bullet
train, because their average delay time is just 24 seconds. JAL’s aircraft have to
compete with those trains. We are proud of our 5 Star status with SKYTRAX and
INT : 350 Cities to have been voted Trip Advisor Travelers’ Choice as Japan’s Best Airline in three
DOM : 56 Cities years, including 2018 and 2019 as well as Cirium’s On-Time Performance Award in
2018. But readers will know the complexity of modern aircraft making it really
tough to achieve those kinds of performance rates (zero to 24 seconds delay)
that the train manages, and we have to contend with weather and high traffic
levels around the main airports at peak times.
Figure 1
All the above is the reason we have decided to concentrate on our ultimate
The fleet (figure 2) reflects the varied scope of JAL’s operations with large goal of Zero–Zero–100 percent and the challenge that it generates. The key
aircraft, Boeing 777, and medium size aircraft, Boeing 767 and 787 types as well words in JAL are Zero–Zero–Hyaku (Hyaku means one hundred in Japanese)
as Boeing 737s and regional jets. (figure 3). Let me explain.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 35

 CASE STUDY: JAL

Maintenance to repair Maintenance to create on-ground delays. Today, the fleet includes the Boeing 787 and the Airbus A350
which are very stable; so that, renewing the fleet with new generation aircraft has
when aircraft fail fail-proof aircraft been one part of our solution (figure 4).

Aircraft Quality Work Quality

• Replacing with • Improve - Actual maint.

Zero Zero 100%

New Gen Aircraft Quality
• Predictive Maintenance • Improve – Quality of
Documents
• Irregular • Flight Defect (PIREP) • On Time Departure • Eliminate – Work Load to
Operations *Find every defect at Ground *Eliminate delay caused by Technical Issue make documents
• In Flight Shut
Down
Figure 3: Our ulimtate goal — ‘0-0-100’ Mobile and Paperless
In the past, maintenance was focused on undertaking repairs when the aircraft Solutions
failed. We have had to change that to maintenance focusing on creating
fail-proof aircraft. For that to happen, we have to find any defects while the
aircraft is on the ground and before it can fail; that is our ultimate target, to
which end we have created a logo. The first ‘Zero’ means zero irregular Figure 4: To Archive ‘0-0-100’

operations or in-flight shut downs; the next ‘Zero’ means zero flight defects Another part of the solution has been that JAL is now undertaking predictive
such as might appear in the pilot report (PIREP) — while there will always be maintenance such as with the 787 Air Cycle Machine where we’re using sensor
defects, we aim to find every defect while the aircraft is on the ground, before data with algorithms to find defects before they happen. That works well and
take-off. The One Hundred (Hyaku) is for 100 percent on-time departures — of we had, at the time of writing, 40 or 50 types of predictive algorithms. That
course, there can be other reasons for delays outside of JAL’s control but we means that there is now a high probability that we’ll identify potential trouble
aim to eliminate delays caused by technical issues within our control. before an actual failure occurs. However, to improve identification of potential
JAL’s management Board established this goal and my first thought, on problems is one thing; to improve our work quality is more difficult. The
hearing it, was that it’s a crazy idea. Zero irregular operations, zero in-flight challenge was: how to improve the quality of work, mechanics and
defects, 100 percent on time departures seemed impossible. However, once that maintenance, plus improve the quality of the recording documents and
target of Zero-Zero-100/Hyaku had been set, the workforce really concentrated eliminate the workload to create those documents? The reason why it is
on how we might achieve it. It’s sometimes difficult to get JAL’s four thousand important to eliminate the workload in document creation is that it is not a core
engineers to all face in one direction but this very strong objective to achieve function for the engineers. Engineers have to maintain and repair the aircraft,
Zero-Zero-100 was a clear goal on which the whole engineering team was able and improve the quality of the aircraft but document creation does not create
to focus. value in terms of the engineer’s job. As much as possible, we wanted to make
One solution was digitalization. It is easy to improve aircraft quality and one time for the engineer to appraise the aircraft and make the analysis such as
way to do that is to replace the fleet with new generation aircraft. Ten years ago, predictive maintenance or to better understand the details about that aircraft’s
Japan Airlines fleet mainstays were the Boeing 747 and the 737 classic plus we condition. So mobile and paperless solutions were, we believed, the best route
had DC10, and defects often manifested themselves during flights, causing to achieve the Zero-Zero-100.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 36

 CASE STUDY: JAL

THE SMART PROJECT — A FIVE YEAR JOURNEY INTERACTIVE Click here for full product details
‘SMART’
In is the
figure 5, you will project name Project,
see the SMART of JAL’sthemobile and
name for paperless
JAL’s mobile and
solutions
paperless solution which started in 2016-2017 with Phase 1.

2016-2017 2018 2019 NOW - 2020

Phase 1 Phase 2 Phase 3 Phase 4
1 1 1
• Flight Info Viewer • Input Functions • Electronic Tech Log • Heavy Maint
• Connected SAP ERP • Connected “AMOS” and Cabin Logs • Routine Cards
• Reporting Functions • Parts Orders • Crew Comm. • Modification
• Assign - Engine • Electrical Sign Orders
- Service Check
• 37 Domestic Airports - Non-Routine
to
Assign - Engineers
• 37 International Stations Record
• over 900 devices
• over 1,500 Engineers

Figure 5: ‘SMART’ is the project name of JAL’s mobile and paperless solutions
Simple Mobile Paperless
Phase 1 included the Flight Information Viewer and the connected SAP ERP plus Airlines are eliminating the hassles, Start with ULTRAMAIN ELB or
reporting functions were implemented as well as the assigned engineer function. costs and inaccuracies of paper logbooks completely step into the future with
JAL worked with IBM (bottom left on figure) in creating the necessary Apps for with ULTRAMAIN® ELB – the market a fully paperless M&E / MRO system
the engineering manager to assign the aircraft (Assign Tech) while on the right is leading electronic logbook software that with ULTRAMAIN v9.
the Inspect and Turn, an iPhone Application to let each engineer know on which
is in approved use with M&E systems
aircraft he has to work and which jobs are still remaining for the day plus details Contact us to see how going paperless
around the world today.
about the defect or the fuel or the departure time all in the one App. That was all can improve your bottom line.
created in 2016-2017 and implemented in April 2017 starting at Tokyo Narita
Airport and the following week to Tokyo Haneda Airport. After another week, the
system was rolled out to 37 domestic airports in one process before, one month
later, expanding it to 37 international stations. At the time of writing, there were
over 900 devices using the App and more than 1,500 engineers using the
solution. The App doesn’t require too much training: not only is the IBM App
good but it was also created with input from our engineers who are not IT
specialists but understand repairing aircraft, know what information is required
on the App. They co-operated with IBM and our internal system integrators, JAL
Infotech Technology, as well as IT specialists, who supported the creation of the ULTRAMAIN v9 and ULTRAMAIN ELB are www.ultramain.com
Apps. Every kind of information that the maintenance engineers require is on trademarks of Ultramain Systems, Inc. +1 505.828.9000
those Apps making it easy to understand.

AIRCRAFT IT MRO • MARCH-APRIL 2020

ULTRA054_AC 1/2 • 37
Ad(ds2pc).indd 1 11/16/16 10:04 PM
 CASE STUDY: JAL

In 2018, Phase 2, saw us getting involved with input functions to SAP ERP and
getting the project connected with the AMOS system for smaller aircraft in the
fleet plus the parts order function was also implemented. 2019 saw a giant leap
with Phase 3 in which we collaborated with Ultramain Systems to implement
Electronic Tech Logs and Cabin Logs as well as the Crew Communication System
— one button for the cockpit crew to use. If they need the assistance of a
mechanic, they just push that one button and the iPhone Facetime Application
enables easy communication with the engineer. This phase also included the
implementation of Electronic signatures for the Service Check and for Non-
Routine Records.
Now, in 2020, Phase 4 will see the solution expanded to the heavy
Maintenance Check, the Routine Cards and the Modification Orders as well as
the other aspects of maintenance. The SMART Project is a five year journey; it
isn’t easy going to a paperless and mobile solution but year by year people are
learning how digitalization works, how we can go paperless, how to achieve
Zero-Zero-100 with digital weapons.

Scope of Phase 3 FROM A PAPER-BASED TO A PAPERLESS SOLUTION

As we’ve just completed it, I want to share with readers some more details about The traditional paper-based workflow was as in figure 7.
Phase 3. The paper items on the left of figure 6 are familiar for all airlines. In JAL
now, the Tech Log form and the Cabin Log form will be using ULTRAMAIN® ELB™ Transfer
and iPad Applications to be used by flight crews, cabin crews and maintenance Can’t find
Right records!
crews. Flight crew
Tech Log From Cabin Log Form
Tech Log Cabin Log
WRITE Check

Cabin Crew QA Inspector

Storage
Engineer
Turn Around CK RTN Job Card Defect Card
Defect Cards Turn Around Check Missed signs Mod. Order
Non-Qualified Signs

I don’t want to
Input again!

SAP
ERP

Figure 6: Scope of Phase 3 Engineer

There are also records such as defect cards and turn around checks for which we Figure 7: Paper-based work flow
use a mobile App and the Mobile Mechanic™ from the ULTRAMAIN® system Flight crew and cabin crew were writing entries into the Tech Log and Cabin
which JAL has introduced and merged with the existing IBM system. Log. Engineers were writing up the turnaround checks, routine job cards,

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 38

 CASE STUDY: JAL

modification orders and defect cards. So many people were involved and, in
some cases they missed signing or, with so many different qualifications in the “…two iPads on the aircraft are being used for inputs by
group, sometimes a signature would not be qualified because the wrong
person had signed for a particular job or aircraft type. Sometimes there were cockpit crew and cabin crew for their respective
cases where material that should have gone into the cabin log went to the tech eLogs. The devices can also back each other up so
log or the tech log and cabin log information was wrongly transferred to the
defect cards… Finally, engineers had to input to the SAP ERP the same data in that, if for some reason, the cockpit eLog device fails it
order to send it back to the office. People did not want to have to keep putting is possible to use the cabin log device to accept inputs
the same information into different parts of the system. That was a pain point
in the past. Also, those documents after checking by the QA (Quality from the cockpit. ”
Assurance) Inspectors had to be stored in huge numbers of boxes (bottom
right of figure). So, if it was necessary to find something, that entailed
searching in the boxes, but sometimes we missed the records or could not find on the flight. After landing, a 4G LTE connection connects the devices to the
what we wanted, that was a problem. ground server in a simultaneous real-time connection with the SAP ERP. Also,
The paperless solution, at the time of writing, looks like the plan in figure 8. the data is transferred to the V9 server of the Ultramain system for transfer to
the eRecord which is used for turnaround check cards. So, if the engineers find
ELB V9/Mobile Mechanic Paperless in 2020
P2P some defects while the aircraft is on the ground, those will be inputted to the
(Bluetooth) eRecord system on an iPhone and is automatically transferred to the SAP ERP to
Flight crew eLog
(CPT) complete. At the time of writing, in 2019, the Job cards and Modification cards
eRecord
were still on paper but the will be paperless in 2020. So, for the moment we
INPUT RTN Job Card remained on the routine job cards which were scanned into GE’s Airvault system
Mod. Order
to be finally archived. A QA Inspector also checked the quality of the record. But
Cabin Crew 4G/LTE
in the paperless system, it can be on the screen and can be easily found with just
eLog
(CBN) QA Inspector
Q one click which will dramatically change the process of finding records should
they be needed.
In figure 9 is a photo from the first day of the new system on 10th August 2019.
Engineer
Checked-
Completion and
Qualification
Ground V9 PDF
Server Server

Sync – Real Time

AirVault

SAP
ERP

Figure 8: Paperless work flow

Of course, flight crews and cabin crews, and engineers are still in the system and
Figure 9: The first day — 10th August 2019
the two iPads on the aircraft are being used for inputs by cockpit crew and cabin
crew for their respective eLogs. The devices can also back each other up so that, The writing is in Japanese but it says, ‘This is a first in Japan’ when the cockpit
if for some reason, the cockpit eLog device fails it is possible to use the cabin log eLog and the cabin eLog started operation. In figure 10, we show the first record
device to accept inputs from the cockpit. The devices are connected peer-to- from the A350 aircraft created on the new eLog and being confirmed in JAL’s
peer with Bluetooth so can be easily adapted even when Wi-Fi is not available Operations office.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 39

 CASE STUDY: JAL

… flight status (which aircraft is going to which location), how many open
defects are live for that aircraft and what is the expiry date of those defects;
with all of that information available at a glance. In the past, we had to
communicate with phones or by emails or fax to know what kind of defects
were live for each aircraft and the target date by which they should be fixed.
Now we can see the one table to know what aircraft has defects that are more
important to have the resources assigned to them. These are interesting things.
Cabin crew can report just either before arrival or just after landing so that we
can prepare the resources to deal with any problem or defect that needs to be
dealt with.
Figure 12 has some screenshots for eRecords.

Figure 10

This is a photo of the A350 TechLog which was originally paper with a
screenshot of the paperless version. There are three colors: black for Journey
Logs; green for correction of technical records; and pink for fuel records. It’s now
easy to find the aircraft history and what has happened with that aircraft while
on the ground.
There is also a more detailed record for malfunctions that have occurred on
the aircraft and a signature space. It is not a mandatory requirement from the
regulator to have an electronic signature on these records but we decided to add
this function for handwriting on the records because, in the past, on the paper
logs, we signed our names to release the aircraft. Changing to the electronic
system, engineers wanted to keep the signature so that they would have the
confidence to release the aircraft. That they wanted to retain that aspect of the
legacy culture was interesting.
Another function in the eLog is the ground Dashboard through which office
Flight
workersStatus
can alsoand
see Defect at status
the aircraft a glance, from
(figure 11)… office.
Figure 12

This is an IBM App, on the left, from which we can know what defects are on
which aircraft and the task cards for the turnaround check. On the right are the
cards for the defect records using the same design as the paper system so as not
to confuse people between the digital and paper versions because some aircraft
are still flying with paper. Common designs and input methods are being carried
in to digitalization.

WORKING WITH THE REGULATOR

Flight Status Open DD Expiry Date The final part of this article deals with working with the local regulator (figure 13)
Figure 11: Flight Status and Defect at a glance, from the office. which, in Japan, is the JCAB (Japan Civil Aviation Bureau).

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 40

 CASE STUDY: JAL
Working with Local Regulator (JCAB)
2016-2017 Lessons learned
• Working Group – JCAB and major Japanese Careers
The first lesson was to start communications with the regulator as early as
• How to Change Japanese Regulations? possible; that is the most important thing, to establish an approval process to work
• Study – FAA/EASA/ICAO regulations with them. Also, actual demonstrations and simulations work better than tons of
• WG issued the repot papers. Of course, there is a place for explanatory papers but demonstration is
most powerful.
2018 8 July, 2019 – Final Inspection with JCAB
• JAL started to work with JCAB to make new regulations and CONCLUSION
approval process based on the WG’s report.
Our target was not in and of itself to go paperless but to achieve that Zero-Zero-
Hyaku (0-0-100) goal as our ultimate target Paperless was the means to achieve
2019
our objective, not the end in itself. Working with the regulator, from the beginning
• APR : Issued - JCAB’s new circular we realized that seeing is believing plus, although the cockpit crew and
• May- July : JCAB’s approval process including full day
demonstration/simulations to show how system works engineering do different things, with good communication they can easily
understand each other and work together. Digital transformation makes people
Lessons & Learns happy; our engineers are happy to use the devices and the solutions. A paperless
• Start communications with regulatory as earlier as possible!
solution works best if the engineers are involved with creating the Applications
• Make the approval process with them! because, having been involved in the transformation, they will then easily accept
• Actual demonstrations (simulation ) worked really well (than tons the new system.
of papers)!
YUKI NAKAI
Figure 13 ©Japan Airlines, ALL rights reserved.
Yuki joined JAL in 2002 as an Aircraft Engineer then, in 2007-2008 joined the
migration team implementing JAL’s 1st ERP system. In 2008 he was
Starting from 2016-17, a working group (WG) was established with JCAB and the
appointed Project Manager — Aircraft Cabin Interior and, in 2013, Director
major Japanese carriers to consider how to change Japanese regulations. At that — Fleet Transaction /Procurement. Since 2017 Yuki has been Senior Director
time, we didn’t have regulations of the sort that FAA, EASA, ICAO had to cover — IT Planning, leading 30 staff to achieve 24/7 Operations of the M&E System and digital
the latest technology developments so we wanted to create our own regulations transformation of aircraft maintenance including predictive maintenance and AI.
but started with the FAA/EASA/ICAO regulations from which the working group
issued a report. Then, in 2018, JAL started to work with JCAB to make new JAL ENGINEERING
regulations and approval process based on the WG’s report. The most important JAL Engineering is the wholly owned Maintenance and Engineering Division of
things to show were the devices and the actual design of the system — seeing is Japan Airlines (JAL), managing 100% of JAL aircraft and providing MRO services
to more than 50 global operators.
believing. At first the group from JCAB didn’t understand these developments
(what is digitalization, what is the goal in digitalization) but once they knew
ULTRAMAIN
about that (‘this is the application’, ‘this is the concept of the software’) they Ultramain Systems delivers simple mobile paperless electronic logbook
could easily understand and we could negotiate the approval process. ELB software along with a comprehensive suite of MRO / M&E
In April 2019, JCAB issued a new local circular to cover the use of digital software. A proven aviation software provider, Ultramain has aircraft M&E / MRO customers
applications for data records then, in May to July of that year, rolled out its running paperless, end-to-end solutions, from the cockpit to the ground, with solutions
approval process which includes a full day demonstration/simulations to show covering the aircraft logbook, line and base maintenance operations, and MRO operations.
how system works (JAL’s final approval day is in the photograph at top right of
the figure). We had to show how engineers behave with digital records using a
INTERACTIVE GIVE US YOUR OPINION
parallel run of an actual aircraft operation with a 45 minutes turnaround plus
CLICK HERE TO POST YOUR COMMENT
what involvement there would be from the cockpit crew and cabin crew as well
as the maintenance crew; showing how they do the jobs with paper and then INTERACTIVE SUBSCRIBE HERE
using the new records system. CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 41

 AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: ATP CASEBANK

Dr. Mike Profit explains how

ATP CaseBank’s SpotLight troubleshooting
solution is helping the industry’s
workhorse aircraft, the Boeing 737NG
Mike joined ATP CaseBank in 2019, from WorkWave, prior to which, he was VP
of Product Development at Systech. He was a General Manager for Symantec
and has also held senior roles in the US and the UK where he focused on
operational efficiencies, product management processes, and taking software
concepts to commercial solutions. Mike holds a Bachelor of Science and a PhD
in Evolutionary Biology, both from the University of London.

Aircraft IT: Your name, your job, and the name of and off-board troubleshooting for Lockheed Martin’s troubleshooting solution for this workhouse aircraft,
the business? F35 Lightning II. with essentially zero implementation time for
Mike Profit: Mike Profit, Chief Product Officer, ATP It was at one of our user conferences where a customers.
CaseBank major US-based airline client of our ChronicX®
repetitive defect analysis solution asked about Aircraft IT: What is SpotLight and what makes this
Aircraft IT: How did SpotLight for the Boeing SpotLight’s capabilities for a specific fleet of their new version unique?
737NG get started? aircraft. With one of the largest fleets of Boeing MP: SpotLight is a guided troubleshooting
MP: In 1998, our software division developed a 737NG in operation globally, they wanted the ability application that helps technicians diagnose the right
technology to improve fault isolation and capture to streamline troubleshooting as well as share problem more accurately and presents the right
field experience, and it grew to what is known today knowledge amongst their various teams of solution to ensure a first-time fix. It consists of a
as SpotLight®. Originally designed for OEMs, the technicians. So, we got to work in building a diagnostic reasoning engine which sits on top of a
SpotLight solution has guided troubleshooting and SpotLight database with every possible solution for series of solution databases. For our OEM clients,
promoted knowledge sharing amongst mechanics fixing a Boeing 737NG. The result was a curated and these databases were curated specifically for their
on the Airbus A220, Gulfstream corporate aircraft, sophisticated off-the-shelf diagnostic specific engine, frame, and more. The reasoning

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 42

 AIRCRAFT MRO: VENDOR JOB CARD

“For the Boeing 737NG version of SpotLight, the reasoning engine is the same, but the solution database comes
pre-configured with all of the solution options for this specific aircraft. This allows it to be implemented faster than a
custom-built database, which was traditional for other SpotLight configurations in the past.”

engine guides the technician through the process to work with our launch client so that future airlines quickly and accurately.
diagnose the problem while the dedicated solution could receive an out-of-the-box solution. Our team
database presents the right option to fix or resolve worked many long hours and we are very proud of Aircraft IT: What will be the next big thing in
the issue. the end result! maintenance Aviation IT?
For the Boeing 737NG version of SpotLight, the MP: Expectations from maintenance professionals on
reasoning engine is the same, but the solution Aircraft IT: In a sentence, how would you an improved user experience. This is something we
database comes pre-configured with all of the summarize what this new offering does for aircraft continue to work on and will be making great strides
solution options for this specific aircraft. This allows maintenance customers? with over the coming year. The industry isn’t used to
it to be implemented faster than a custom-built MP: In the past, aircraft maintenance had to rely on simple and easy-to-use technology. We believe there
database, which was traditional for other SpotLight traditional static fault isolation decision trees which is an immense opportunity to make aviation
configurations in the past. pull a mechanic through the same procedure software more enjoyable for the end user and this is
regardless of known conditions. The SpotLight the focus of our team here.
Aircraft IT: What has the greatest achievement solution uses a case-based reasoning engine to
been to date for clients, and why? guide the troubleshooting process in a more Aircraft IT: What do you want your customers to
MP: It is definitely the ability for the application to effective and efficient manner. By incorporating say about SpotLight 737 NG?
bring fleet-wide experience directly into the time, cost and the frequency of all potential root MP: That SpotLight 737 NG helps them keep their
troubleshooting process. The result is increased causes, the Spotlight solution presents mechanics passengers safe, their aircraft departing on time, and
first-time fix success, decreased no-fault-found with the most logical troubleshooting path through the resulting impact this has on their service. We’d
parts replacements, and a reduced mean-time-to- an easy to use question and answer interface. like to hear that they are thrilled with the
repair. For airlines relying on their Boeing 737NG SpotLight also includes expert tips on how to competitive advantage given by SpotLight 737 NG,
fleet to be safe, profitable, and always on-time, the perform tests and links to the airline’s FIM, AMM, and and its impact on the bottom line.
return on investment from these three elements was wiring documents to ensure a mechanic has
easy for our launch client to achieve in a short everything needed to complete the troubleshooting Aircraft IT: Dr Mike Profit, thank you for your time.
period of time.

Aircraft IT: What are some disappointments and

what have you learned from them?
MP: Certainly, the amount of time it took for our “The SpotLight solution uses a case-based reasoning engine to guide the
team to build this first version for an airline’s specific
fleet need. This was a new venture for us, and we troubleshooting process in a more effective and efficient manner.”
took a significant amount of time to build, test, and

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 43

 CASE STUDY: FL TECHNICS

FL Technics steps into

the future of training
Ramunas Paškevičius, Head of IT and Innovations at FL Technics explains the
Implementation of Next Generation Mechanics Training using Virtual Reality (VR)

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 44

 CASE STUDY: FL TECHNICS

I
n this article, I want to share our experience at FL Technics with using Virtual
Reality (VR) as part of our training process, something quite new to MROs. FL
Technics is still at a very early stage in understanding how this technology can
help us but, with what we know already we strongly believe that it will work.
One thing that led us to this conclusion is the expected future requirement for
technical staff as illustrated in figure
Technical staff 1.forecast

Russia & Central

North Europe Asia
Click to edit Master title
America
Middle style
25 000
China

137 000 East

193 000 380 000*
Edit Master text styles
Second level 69 000
Third level
Africa Click on the image above to find out how FL Technics is implementing next generation
Fourth level
Latinlevel
Fifth
Asia mechanics training using VR
America 27 000 Pacific

266 000
52 000 “…our objective was to find a way to reduce the training
Our infrastructure
period to weeks rather than months but with no loss
Source: Boeing, 2019
of quality and we believe that virtual reality will help
*FLT projection with that.”
Figure 1: Technical staff forecast

The map predicts that, in the next ten or twenty years, there will be a dramatic
increase in demand for MRO mechanics. What that means for an MRO Click to edit Master title style
Vilnius Kaunas Soekarno-Hatta FL ARI Taiping
organization like FL Technics is that we’ll need to prepare increasing numbers of International International International International
mechanics with the need to attract people from different industries who will Airport, Airport, Airport, Jakarta, Airport, Harbin,
Edit Master text styles
need to be retrained. Readers will understand that training or even retraining an Lithuania Lithuania Indonesia China
Second level
engineer or skilled mechanic takes a lot of time. In FL Technics’ case, in order to Third level
get what we call a level 1 mechanic authorized to work in our hangars takes up to Fourth level
six months. However, while customers might not wish to have a trainee working 4 x narrow-body a/c Fifth level
4 x narrow-body a/c 3 x narrow-body a/c 4 x narrow-body a/c
Or 1 wide body+
on their aircraft for those six months, we will still need to be paying their salary. Or 2 x A330 1 narrow-body a/c

So our objective was to find a way to reduce the training period to weeks rather
2013 2014 2016 2018
than months but with no loss of quality and we believe that virtual reality will
help with that. Figure 2: Our infrastructure
FL Technics is expanding very fast from its origins in Lithuania; not just in Established in 2013 with just one hangar at Vilnius International Airport in
numbers but also with its growing global presence (figure 2). Lithuania, in 2014, FL Technics opened a second hangar in Kaunas, also

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 45

 CASE STUDY: FL TECHNICS

Lithuania. By 2016, realizing the potential of the Asian market, we established a instead of using their own facilities. That tells us that we’re doing the right things
facility in Indonesia with the view to transferring our knowledge, experience, in the right way. To maintain that in the future we’ll need to find ways and
quality and standards to the Asian market. One of the biggest obstacles was opportunities for utilizing new technologies. It’s no longer enough to work in
how to work with the local people maintaining our very high standards. We old-school ways including with training. Plus we also have a Part-147 organization
know it’s a different culture but we needed to achieve the same results as in as our training organization where instructors still go into the classrooms where
Europe. The most recent project, which has been very successful, is to open a there are still old paper training posters. That has to change and we need to
hangar in China at Taiping International Airport. We see these steps as just the move forward; but the first consideration when looking at the virtual
beginning for the expansion of FL Technics but it further reinforces that we’ll environment is its availability.
need to standardize training for mechanics; maintaining the same quality and
reducing the training period. OPPORTUNITIES FOR USING VR IN TRAINING
In all this, our focus is notsatisfaction
Customer only on maintaining
results aircraft but to aim for the Whether we have 20 or 50 instructors, they can support only 20 classrooms at a
highest quality as can be seen from our customer satisfaction results in figure 3. particular time which is limiting on the space available for training and limiting on
the number of students who can
Opportunities VRbefor
trained. The first thing that comes to mind is
training
78 80 how to show students what can happen in a real environment in risky places. For
77
instance, working on the emergency doors or something like that, there is a risk
63
that if things are done in the wrong sequence, an explosion of the escape slide
Click to edit Master title style can be triggered within the hangar (figure 4).

Edit Master text styles

Click to edit Master title
Ability to train style
mechanics for various
scenarios and imitate any error like in real
Second level life
2016 Third level 2017 2018 2019
Fourth level Edit Master text styles 24/7 Availability for practical training
Second level and improving skills
Fifth level
Third level
Fourth level Collected data give insights how to
Fifth level
improve training material

Dramatic reduction of time needed for

on job training

Automated testing to measure accuracy

Figure 3: Customer satisfaction results

We monitor our customer satisfaction index each year and it’s increasing. The Figure 4: Opportunities VR for training

standard in Europe is for 60% to 70% customer satisfaction but we have now At best, that will be a financial loss, at worst it will injure the mechanic and other
lifted our rating to around 80%. Customers choose to work with us for the mechanics. We have not had any such cases in our hangars so, while all of our
quality of communication and innovative solutions, bearing in mind that FL staff know theoretically that there is a risk, they have not seen how that
Technics is an independent MRO so with no base load of aircraft from a parent explosion and deployment of the escape slide would look if it happened in the
airline. We need to compete for each customer and to retain those customers; real world. Virtual reality is able to show mechanics that event and for them even
there is only one way to do that, deliver the highest quality. to feel it.
Our latest achievement in the last couple of years has been that tier 1 The procedure in the demo video at the start of this article was selected for a
customers like the Lufthansa Group bring aircraft to FL Technics for maintenance couple of reasons one of them being the big risk: if the thrust reverser is opened

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 46

 CASE STUDY: FL TECHNICS

in the wrong configuration, you can damage the reverser, which will cost Current technologies in a virtual environment allow the tracking of many things.
something like €100,000. So, our mechanics know that there is a risk but they The individual trainee’s movement, their reactions, their decisions, exactly where
have never seen how it would look in real life. A virtual environment allows us, they are looking… This information can then be used to, for example, increase the
during the training, to show the consequences of that mistake. quality of training material. So, if you, say, get data showing, or can see, that a
Next, if mechanics are able to be available for training 24/7, it means that trainee is looking for a particular tool but doesn’t know what it looks like, then
there is no need for an instructor sitting next to the trainee and explaining the the training provider might make a decision to add material to that specific
steps and procedures. The trainee can go inside the virtual environment and training to show what the required tool looks like or where to look for it. It gives
undertake training processes. Again, the example in the video is a real case in FL insights which would not be possible in a traditional learning environment
Technics’ hangars. The procedure shown is performed only ten or 15 times a year because, as an instructor or training designer, you’ll never get feedback from the
in a hangar, so if there is a need to get some real experience, then the trainee will mechanics you trained and are now working in the hangars.
need to wait until a customer orders that task, then go to his or her supervisor to The main goal that we were seeking at FL Technics was to reduce the time of
request to see how this procedure looks. However, the trainee won’t be allowed on-the-job training or even to eliminate it. That’s an ambitious goal because
to do a physical execution of the procedure. It takes time. In a virtual there are authorities who are not keen to look at these technologies to replace
environment, the trainee can put on the headset and practice the procedure or on-the-job training with a virtual reality environment where the person who’ll get
task hundreds of times. the experience will not actually touch a real aircraft.
During the time when people are training, a lot of data can be collected. In that context, the latest thing with this technology is automated testing. The

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 47

 CASE STUDY: FL TECHNICS

system or artificial intelligence (AI) can look at a trainee’s behavior in a particular TRENDS IN VIRTUAL REALITY
situation and address that because virtual reality can simulate some things. Now Returning to the technologies and the main items that are available or coming to
we’re working on one new topic for the general visual inspection where dents market, we did some research at FL Technics which revealed some ideas that I
will appear randomly on the aircraft: the trainee, if they’re new and have never would like to share withTrends
readersin VR 6) about how the technology will evolve
(figure
before done that, needs to find them and identify what they look like. The system over, probably, the next two years.
will be able to analyze how the mechanic looks for the dents, where their
attention point is, how they perform, what tools they use and so on, and will
provide a result. We believe that this technology will work because there is
Edgar Dale’s Learning Pyramid
nothing new in how it operates (figure 5). Wireless devices
Click to edit Master title style
All in one solutions
Lecture 5%

Av
Click to edit Reading
Master10%title style 6 DoF
Edit Master text styles

era
Second level

ge
Third level

ret ho
Mobile platforms (ARM))
Fourth level

en urs
20% Fifth level

t io
Edit Master text styles Audio visual
Second level

nr
Increase of comfort

ate
Third level
Fourth level 30%

s
Demonstration

af t
Fifth level

er
50% Very precise tracking

24
Discussion group

Practice by doing 75%

Teaching others 90% Figure 6: Trends in VR

First of all, from our experience, if you want to use virtual reality based training,
the main requirement is wireless technology and devices. We tried a headset
Figure 5: Edgar Dale’s Learning Pyramid with a wired connection and found that it limited the user’s movement. After
Most readers will be familiar with the pyramid in figure 5, which tells us that, that, we switched to wireless headsets which offered many more opportunities.
when using just lectures or training materials, the retention rate for what has So, we have tried in one case to use a simulation in a place that was about
been learned will only be between 10% and 20% maximum. But using VR fits into 30-40m2 and where the user can move freely. So, if the VR user is standing next
the level of ‘Practice by doing’ which has retention rates of 70% to 80%. This is to an aircraft, it’s possible to go around the engine or around different parts
based on standard material but a couple of MROs are doing experiments, without the need for, what is called in virtual reality ‘teleporting’; the user can just
testing and measuring how this will all work in the real world and say they have find and feel the scale and characteristics of a real object. I think that all
already achieved retention rates between 70% and 75%. simulations, all the training in the future will happen only on wireless devices.
What does it mean for training procedures? It’s possible to reduce the time The next thing is what we discovered from our experience and from the
spent in the classroom to a third or less. It means that you can get very small people who are using VR: that if you have used VR at home for entertainment
theoretical subjects covered in a classroom then spend hours in a virtual reality simulation, it usually includes a couple of things. First of all, there will be sensors;
environment to get the same results there will also be a quite large and powerful computer and transmitting devices
which, together, make up the full infrastructure. And it’s not very mobile: if you

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 48

 CASE STUDY: FL TECHNICS

want to move the classroom to another place, it

takes time to do that. In light of that, we strongly
believe that the device used should be completely
mobile, i.e. no need for a workstation, no need for
sensors, everything is in one place, one device.
The other point is that to achieve a good feeling
in a virtual environment there needs to be at least six
degrees of freedom so that users can move forward,
backwards, left, right, can tilt and can make other
movements which will all be reflected in the VR
image. This will ensure that the experience is as
realistic as possible. Feedback from FL Technics’
mechanics was that, if it is like a game with fixed
pixels and limited movement, it will not deliver a
realistic environment. There are now some evolving
technologies using not mobile phones but a platform
based on the mobile phone platform and, I think, in
the future that will be a common thing for one
overriding reason, the price. For example, good
virtual environment equipment will cost around
€3,000 to €5,000 a set. So if you need ten or a
hundred sets, the cost will be high which, in turn, will
become an obstacle to adoption. Oculus Quest
(figure 6 above) costs just €300 while offering
almost the same quality and the likelihood it will giving a mechanic a situation where they need to do from a wider group. For instance, we are speaking
improve with time. So, it is likely that all virtual troubleshooting, the system can track where he or with EASA to ask them what to do to get approval,
environments will be mobile and very cost effective. she pays attention, i.e. looking at the right point or what do we need to provide or what evidence would
Another issue is that the headsets are not how they find an issue in a particular situation. we need to produce in order for them to have
comfortable for use over extended times during a Collecting the data and doing the right analysis will confidence in VR-based training. This was the first
day and can be painful at touch points. Most vendors be essential for training, especially to convince the challenge on our journey to virtual reality: the second
are working hard to improve comfort so that, in authorities that the entire life cycle of the training is was FL Technics’ management. When we first put the
future, helmets will be so ergonomic that users will correct. proposal to senior management, having completed a
not feel them and will not, even after up to six hours pilot project and having a training scheme mapped
in that virtual environment, suffer any backache or CHALLENGES IN VIRTUAL TRAINING out, their first question was ‘how much will this cost?’
headache. The last but very important point for Looking at the challenges that FL Technics faced; the And when we explained that the pilot cost around
collecting data and conducting examinations, is first one concerned quality. When we asked the €20,000-30,000, for one task when just one aircraft
tracking. I have been surprised by a couple of new quality team for a path by which we could deal with type can require 800 tasks, they did their calculations
technologies that are in the pipeline or already the authorities because we wanted to replace the on and replied in the negative. They did not wish to build
existing for headsets that they can track not only job training for the mechanics, unfortunately, they did another hangar in virtual reality, it would be too
where the users moves but also how fast and with not really understand what was wanted. This is a big expensive. So, there are a couple of approaches on
what force, plus track a user’s eyeballs to see where issue but there are a couple of other MROs working to which we have been working to try to provide the
they are looking. So, if the material is improving, or get approvals not only from their local authorities but right numbers.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 49

 CASE STUDY: FL TECHNICS

simply wanted to do their job, maintain aircraft. So,

without engagement, nothing will be achieved
because when you build a realistic VR model, you
need feedback from users.
In the case of FL Technics for this pilot project,
there were three certifying staff people, one person
from Quality Control and around ten mechanics to
collect the feedback from them. The Quality people
pointed out those virtual elements that didn’t look
very realistic; the mechanics said that some actions
such as how they held their fingers to open latches
were wrong or the device’s feedback was not in the
right place on the screen. As a result of those
feedbacks, we addressed all of the concerns raised.
Without involving the users and others around the
business in any creation of training material, it will be
impossible: even IT experts and training instructors
will not be able to create material without these
feedbacks.
Finally, about the technology: there are a number
of businesses involved in the virtual reality and
The first one is probably to find ways to co- a case like that, it’s not just about the money but gaming market. We had to choose between the 3D
operate with OEMs which can seem impossible but about our reputation. engines and our idea was to go as realistic as
we need to talk as well as creating alliances with The second thing is how often a particular task possible. In that, we went with Unreal Engine which,
other MROs on developing content because the 3D will appear in the hangar. For instance, if it will be a at a certain point, was the best at recreating 3D
and interactive content is the most expensive part of year before the mechanic will get the chance to images. As a result, we have an 8000m² hangar in
this. In FL Technics’ case, we built a very precise work with and gain experience of a particular task, virtual reality even with marks of wear and tear on
copy of the hangar so that users feel that the virtual the MRO will need to continue to pay him or her until the walls and on the floor… everything is copied as in
environment is the same as the real world they get the chance which will be a significant cost the real hangar. It is important to have something
environment that they’re used to. Content sharing for the business. So, these will be key points in this realistic so that people feel it’s nothing special,
might be a way to achieve lower costs plus there are discussions with management on how to overcome everything is what they would commonly see in real
a couple of things we discovered. It is not necessary the concerns about cost. life.
to have all tasks in the VR solution but it is important The main challenge that we faced, though, was to Our experience also suggests that it’s best to
to find particular tasks with which there is a high engage people to use this technology. In FL carefully choose the partners who are producing
degree of risk, such as the already mentioned Technics’ hangars, there are two types of people: the your content. We had two opportunities to go with
deployment of escape slides, or thrust reverser or older and experienced ones who have been working cheaper ones, students, or to go with professionals
other tasks which can damage the aircraft. In such for twenty years or more in MRO, and the younger who have been in VR for a couple of years or more.
cases, money for VR is not a problem because, if an ones who have only just been certified. The young We sent them the same task to create and the
aircraft is damaged during maintenance, it will be ones are keen to use the technology and actually students did it much cheaper and faster but it was
necessary to delay work until it is fixed and enjoy it. The older ones are more resistant to VR, really like Minecraft, not as realistic as we wanted.
customers will not be happy to be told that delivery wanted to continue to gain their experience on Against that, the professionals delivered something
will be two days late because we made a mistake. In actual aircraft: they did not care about the cost but that was 95 percent realistic.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 50

 CASE STUDY: FL TECHNICS

LESSONS LEARNED NEXT STEPS FOR VR IN FL TECHNICS EASA is being supportive of this program, telling us
If readers are planning to do something in their So, where do we plan to go from here? First of all, what we need to change and what proofs will be
shops, hangars or even training for airline personnel, in Lithuania, FL Technics is building an engine repair needed. With this in mind, we found a local
the first thing is not to start programming things but shop and we think that an engine shop would be university with a scientist whose background is
contact your local regulatory authorities and quality able to deliver a positive ROI from virtual reality training so that we can undertake studies with a
regulators at the very beginning. Tell them that you training because, if you want to train a mechanic on scientific background on real and virtual
plan to implement VR-based training and ask them engine repairs, you need to buy engines. And, with environments testing to get the results that will
what they need to know before even the start. If you another shop planned in Asia, there will be the satisfy the authorities that the quality of training will
include them in the team, it will run much faster. need to buy another engine because there needs to be the same.
Also, when we involved quality managers only at the be a training facility next to the shop. We believe All of these things will enable us to move forward
end of a process, we found ourselves having to redo that VR will help us since we perform engine and be successful in this new style of training.
50 percent of the work after they pointed out what maintenance on a limited range of engines and
was wrong, what went against our procedures; and engines are not as unique as aircraft so it’s easier to
that extra work cost a lot. create standardized training for mechanics. RAMUNAS PAŠKEVIČIUS
Another lesson is to search for repeatable Also, thinking back to the start of this article we Prior to joining FL Technics, Ramunas
processes which make sense of moving to a virtual looked at future demand for people, and that, in Paškevičius worked with private and public
environment plus you need the right people. It’s future years, we’ll be attracting people from sector IT projects. Since 2011, he has led FL
important to attract to the project people who are different industries. We’ll need to provide them with Technics team in developing, integrating
willing to make organizational changes and who are very basic training about simple things in the sector and supporting a wide range of IT
innovative and passionate — they want to change such as that some composite panels must be solutions for MRO, sales and
administration. With a Bachelor’s Degree
the world. They’ll be engaged and prepared to work washed by hand, not with a pressure washer which
in Business Administration and Management as well as a
as much as is needed because they’ll enjoy will distort them. There are lots of examples like Master’s Degree in International Trade, Ramunas
participating in the project instead of being pushed that and so we think there will need to be a three understands what businesses expect from IT and how to
into the work. Finally, it is important to select the step program: ensure smooth integration of IT solutions and
right partner, a good partner is essential, not only as 1. A newcomer attends a theoretical course; engagement of users.
the supplier of a virtual reality solution but also who 2. Then they go to a practical level in order to
is committed to the success of your project. The become familiar with basic tools; FL TECHNICS
partnership should be one of equals: when we had a 3. And finally they go to VR to go around an FL Technics is a global provider
supplier customer relationship, the supplier would aircraft and perform very simple tasks. of aircraft MRO services. The
company is a family member of
finish the job when they had completed what was in That, we think, will be the beginning for a real life
Avia Solutions Group, the largest aerospace business
the specification notwithstanding any problems that application for virtual reality. It will not cover heavy group from Central and Eastern Europe with 67 offices
had emerged during the process. But, when dealing maintenance yet but will be a beginning. and production stations. With over 20 years’ experience
with virtual reality, nobody knows how to correctly Our goal is to replace some OJT (On the Job in the field, FL Technics specializes in base and line
specify the logic of the environment. There is no Training) with virtual reality so we’re working with maintenance; parts and materials trading; engine, APU
prior experience, especially in the aviation sector, the authorities to determine the acceptable path to and LG management; full aircraft engineering and design,
how to do things correctly when specifying VR. what we want to achieve and I sense that even and technical training services.

INTERACTIVE GIVE US YOUR OPINION

“…in future years, we’ll be attracting people from different industries. We’ll need CLICK HERE TO POST YOUR COMMENT
INTERACTIVE SUBSCRIBE HERE
to provide them with very basic training about simple things in the sector…”
CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 51

 SOLUTIONS IN PRACTICE: TITAN AIRWAYS

Real life essentials in

five minute case studies
Titan Airways uses CARDS® cloud based aircraft transition
solution to manage aircraft sales, returns and purchases

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 52

 SOLUTIONS IN PRACTICE: TITAN AIRWAYS

T
his ‘Solutions in Practice’ article looks at introduction of the A320 and A321 aircraft over the reviewed and issues either closed or resolved leaving
cloudcards CARDS® software solution last few years. As Titan has a small Technical only the unresolved items to be discussed and a
through the lens of a recent application with department, use of CARDS® and the support team solution agreed. Post-delivery, we have a full suite of
Titan Airways. So, before diving into the provided has allowed a level of remote oversight of records that can be reviewed and transferred onto
asset delivery project in which CARDS® has been so aircraft records. The records are progressed from our internal Part M Management system with
useful, let’s take a brief look at the subject of this initial receipt, review and issues raised, and with all confidence. These would include reviews of LLP (Life
case study, Titan Airways. Titan is a UK based of that being within one site. Unlike basic Dropbox Limited Part) status, AMP (Aircraft Maintenance
independent airline supplying ACMI (Aircraft, Crew, principles, once any member of the team logs onto Program), OCCM (On Condition/Condition
Maintenance and Insurance), cargo and specialized CARDS® we are able to review any aircraft in work; it Monitored — components) statements plus
flights for corporate businesses or personal needs. means that, through the Cloud processes, a range of certificates where required. As a single-entry point
The fleet includes Boeing B737/B757 and Airbus projects can be reviewed and decisions on priorities Titan’s technical team with support from the
A320 family with an Airbus A330 to join shortly. The made based upon that knowledge. CARDS® team is able to work with the aircraft seller/
majority of this fleet is owned and as such, This month, at the time of writing, we achieved lessor ensuring each party understands where an
dependent on business needs, could be sold with our first return to Lessor using the CARDS® system issue might lay.
relatively short notice. But the value of these owned and through close project management we have
aircraft is within the records and so how those been able to ensure that return conditions are being TRANSITION INTO OASES AND
records can be maintained is a critical issue. met and any queries raised by the Lessor were TRAINING FOR CARDS®
answered to ensure an on-time re-delivery. The size of the Titan Part M management team has
USING CARDS® AT TITAN AIRWAYS Where CARDS® succeeds for us is that, at the meant that oversight through the CARDS® system is
Titan has used the CARDS® system for the point of delivery, the records have been fully where we need it most in allowing the team to focus

INTERACTIVE Click here for full product details

• The aviation industries most effective tool for aircraft redeliveries

• To ensure a smooth transition by avoiding penalties and
unnecessary costs
Use our cloud aircraft transition software powered by CARDS®

Ask us how - sales@cloudcards.ie or +353 12548026

www.cloudcards.ie Fly forward with us.

Aug 6 cloudcards ad 220mm wide x 68mm high.indd 1 AIRCRAFT IT MRO • MARCH-APRIL 2020 • 53 02/08/2019 21:45
 SOLUTIONS IN PRACTICE: TITAN AIRWAYS

As far as different regulators

are concerned, to date most of
our transitions have been within
the EASA environment but
considering how we have used it we do
not consider other jurisdictions will pose an
issue in the future. Overall, having used the
CARDS® portal for the transition of eight
aircraft to date, Titan Airways has found it to
be an excellent tool for project management and
oversight of progress allowing day to day business
continuity and keeping the operation flying.

SUMMARY
A key consideration for Titan was platform security
and reliability and the CARDS® platform met all our
requirements here. The system is built on Salesforce
on the transition into the OASES Part M team may require. Technical Services engineers are and the records within the system sit on Box.com so
management system. The data has been reviewed, able to fairly quickly find AD (Airworthiness the cloudcards team have built a best in class
checked and reaffirmed as correct whilst held in the Directive) and SB (Service Bulletin) statuses whilst platform when it comes to security and usability. The
CARDS® portal with incorrect data having been planners delve into AMP’s and scheduled support from the cloudcards team is excellent from
sanitized prior to loading into a live system. maintenance activities. The use of the standard bible initial project set up to training and we find them
As far as training the Titan team was concerned, helps this process along. very responsive with regard to any day to day
the cloudcards CARDS® team provided sufficient For most of the aircraft we have transitioned into queries.
training through the Cloud to allow data to be Titan, Lessors or Sellers have respected our request
loaded by both the seller/lessor and our own team to use the CARDS® portal and whilst in the past DAVE BUNKER, ENGINEERING
meaning the system can be populated efficiently there was an element of pushback we are finding DIRECTOR, TITAN AIRWAYS
and quickly. It’s a fairly intuitive tool and navigable they are more willing to use the system when Having 40 years’ experience in the aviation
pretty quickly by all staff. requested. Moreover, we have successfully used industry mainly between British Midlands
CARDS® on different aircraft types. Considering the Airways and Titan Airways, Dave has been
USING CARDS® nature of the Titan fleet profile most use has been exposed to a wide variety of roles in line
Having the records fully digitized on the CARDS® for the A320 family although as previously maintenance, Maintenance Control, aircraft
transitions and management positions driving a keenness
platform has given us enhanced oversight for the mentioned we are returning our B767 to the Lessor
for safety improvements and introduction of new
teams involved. It allows for easier review of records and bringing an A330 into the fleet through the technologies where possible to ensure both certifying
and also enables the drawdown of information the CARDS® portal. engineers and technical support staff have the best level
of data available.

“Titan Airways has found it to be an excellent tool for project management

INTERACTIVE GIVE US YOUR OPINION
and oversight of progress allowing day to day business continuity and CLICK HERE TO POST YOUR COMMENT
keeping the operation flying. ” INTERACTIVE SUBSCRIBE HERE
CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 54

 Aircraft Commerce and Aircraft IT are proud to launch Aircraft Analytics

DECISION GRADE DATA

Real-world aircraft and performance data at your fingertips

LAUNCH
MODULE:
FREIGHTERS
COMI NG SOON

Each module includes

a digital subscription to
Aircraft Commerce

 Interactive Aircraft Performance  View all Data by Aircraft Variant

and Efficiency Comparison Tool or Compare Types
 Interactive Payload Range Tool  Build Key Data Reports
 Definitive Aircraft Specifications In Seconds
 Interactive Maintenance  Lots more... Featuring all the above benefits
Forecasting and Costs Tool plus additional Key Features:
 Air Cargo Industry Overview
Visit www.aircraft-analytics.com for full information  Freighter Selection Tool
 ULD Database  Freighterdata.com
Integration (industry leading Freighter
Fleet Tool)  STC Analysis  More…
 CASE STUDY: AMP and RAMCO

AMP MRO Parts replacing

Inventory with data
David Rieth, Airline MRO Parts (AMP) and Manoj Singh,
Ramco Aviation explain how a state-of-the-art system
supports the management inventory, purchases and more

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 56

 CASE STUDY: AMP and RAMCO

R
eplacing inventory with data, speed, and automation is the nirvana that ENABLING ZERO INVENTORY AT AMP
many have tried to attain rather unsuccessfully, until now. In this article, The business model that AMP was striving to achieve was to move towards the
we’re going to look at how this concept has been implemented in a concept of Zero Inventory, i.e., either move the inventory to the customer
hyper-connected mode at AMP. Below is a brief introduction to AMP, location in terms of consignment, or keep it back at the supplier location and still
their business model, challenges, and key requirements. be able to meet the demand and the lead time requirements from the customer,
MRO Holdings.
AIRLINE MRO PARTS (AMP) Zero Inventory Models Enabled at AMP
AMP is the purchasing agent and onsite consignment partner for MRO Holdings Zero Inventory
which includes Aeroman in El Salvador, TechOps Mexico, and Flightstar Aircraft
PO to Procurement Model – Ship to
Services in Jacksonville, Florida. Aeroman makes up 35 of the 60 lines of AMP and Direct Ship to Customer Customer Supplier
maintenance that MRO Holdings offers. AMP’s operation required a unique (primary model) Inventory owned
by and at Supplier
business model to help support MRO Holdings and its components repair shops,
specifically their requirement for consumables and expendables. AMP provides
on-site on consignment, purchasing consolidation, and inventory disposition for Bulk Buy with Consignment Customer Supplier
MRO Holdings, while automating these processes. at Customer Inventory owned by
AMP, but at Customer

AMP’s Business Model

The business model is built around automation and consignment. With AMP’s Speculative Buy with
consignment model, users pay for materials when they need it; so they don’t Consignment at Customer Customer Supplier
have to order large volumes of material in advance; it is AMP’s responsibility to Inventory owned by
AMP, but at Customer
make sure that the material is available when the customer needs it. That Figure 1
material is located on-site and available for MRO Holdings users to use. This
prevents slowdowns and stoppages in the operation. Figure 1 captures these different inventory positioning models that AMP adopted
What AMP needed from a software solution was to streamline the whole to meet the end goal of zero inventory. The first inventory model in figure 1 is the
consignment process where AMP had to flip thousands of purchase orders (POs) common PO to Procurement model, with the only difference in this case being
coming from MRO Holdings to PO for hundreds of suppliers, carrying out that inventory is maintained at the supplier. The challenge with this model is the
transactions every few seconds. MRO Holding users would order material from speed or lack thereof of communication and transaction, for thousands of orders
AMP and AMP, in turn, would flip those POs to its suppliers. AMP decided to use to meet the lead time requirements of the customer. The second zero inventory
Aeroxchange to help integrate with MRO Holdings on one end and suppliers on model in figure 1 is Bulk Buy quantity based on customer’s forecast
the other. The missing piece was the automation of PO flip in the middle, and that requirements, kept at customer’s facility to meet the demand. As and when
is where Ramco’s enterprise aviation software came into picture. customer pulls the material from the inventory, invoice is generated for the
customer. Third model is the Speculative Buy where AMP buys surplus from the
market and positions it at a third party for selling to any customer. The sale of
the inventory in this case triggers invoice generation.

HOW THE NEW SOLUTION SUPPORTS THE BUSINESS

“The business model is built around automation and In this article, we have explained how Ramco solution was designed to meet the
consignment. With AMP’s consignment model, users first inventory model — PO to procurement model — in a hyper-connected and
automated manner. From a technology perspective, the requirement was to have
pay for materials when they need it; so they don’t have a ‘zero touch’ experience, for order to cash process involving thousands of PO
to order large volumes of material in advance” transactions, shipments, and invoicing – flowing from AMP’s customers to
suppliers and back. Ramco solution was placed is at the core of this end-to-end

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 57

 CASE STUDY: AMP and RAMCO

business process, in integration with Aeroxchange to connect with AMP’s The module from Aeroxchange to which Ramco connected, both on the
customers and suppliers. Figure 2 and Figure 3 offer two views of this process. customer side and supplier side, was AeroBuy.
For the implementation of Ramco solution, the suppliers selected were those The purchase order is released by, in this case, MRO Holdings or Aeroman or
they were already part of Aeroxchange network. Flightstar. It goes into the Ramco instance of AMP, where lot of checks happen
and business rules get applied depending upon the MRO Holding entity from
Enabling a high volume, High Speed, Fully Automated, where the PO is received. This customer PO, is then automatically converted into
multi-enterprise Integrated Solution Sale Order within Ramco, and then the ‘magic’ happens with a unique Ramco
functionality called a PO flip, wherein, the business logic is applied to the Sale
ZERO Touch – Order to Cash Process Order, along with all the terms and conditions of customers and suppliers,
Customer Supplier
including supplier-part mapping, the choice of preferred supplier based on the
past performance, etc. to determine the right supplier for that transaction and
Ramco Solution then flip it to create a PO for supplier, which then gets passed on to the supplier
Automated through Aeroxchange.
Purchase Purchase
Sale Order Once the supplier has made the shipment, the process is redirected to Ramco
Order Customer Part Contract Supplier Part Contract Order
where a shipping note is created, to be sent to the customer based on the
Customer information gathered. Once the goods are received by the customer, the
Shipping Shipping Note Advance
information comes back into Ramco where a goods receipt is automatically
Shipping
Notification
Auto Goods Note generated. This goods receipt is matched with the PO, a very important part of the
Goods
Receipt
PO Validation Receipt Creation business process enabled by the new Ramco solution. As a last step of the
Customer Invoice
process, when the invoice is sent from the supplier to AMP, it enters into Ramco
Invoice after Auto Mark- Invoice
through Aeroxchange integration, and a three-way matching is performed. Also,
Received
Up on Supplier AMP has the ability to apply a mark-up before invoicing back to the end customer
Invoice All these are regular business processes that happen in any organization but
Figure 2 the key differentiator here is the complete automation of the process. There is
only a handful of people in the procurement organization, with the added
Zero Touch – Order to Cash Process challenge of thousands of POs flowing back and forth between AMP’s customers
End Customer Distributor End Supplier and suppliers, with almost zero inventory. This is the essence of the whole
PO From AMP’s
Sale Order Purchase Order
solution that has been deployed, enabling a high volume, high speed, fully
customer
PO Flip – Zero Touch
automated transactions across multiple enterprises.
Start PO to End Supplier
In addition to the happy path of the PO-Shipment-Invoice, is there are any
changes to the PO by the customer or supplier, or any shipment delays, those
Customer Part contract Supplier Part contract
are managed as exceptions in the system. These exceptions are captured as part
Automatic -Zero Touch
of the process, and the relevant notifications are passed to customers or
Advance Shipping Note
Customer Shi
Shipping note
suppliers for further action.
Advance Shipping Note

Automatic GR - Zero Touch

GR
Flat file in SFTP
Goods Inward PO Validator
generates receipt
data flat file Supplier Invoice
“…these are regular business processes that happen in
End
any organization but the key differentiator here is the
Customer
Invoice Sent
Ramco Customer Invoice Ramco Supplier Invoice complete automation of the process.”
Figure 3

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 58

 CASE STUDY: AMP and RAMCO

BENEFITS OF THE SOLUTION IN PRACTICE

This hyper-connected and automated supply chain has started providing
significant and tangible business benefits to AMP which are listed below (figure 4).

AMP Order to Cash Procurement Lead Time Savings “After the new solution was implemented, it was possible
Time Consumption Time Consumption
Efficiency gain (%) to observe the complete PO to invoice process, by
Pre Ramco Implementation Post Ramco Implementation
Customer PO to SALE
15 min 3 min 80%
breaking it down into individual steps and identifying the
ORDER
time spent at each step — from PO to Sales Order
CREATE SUPPLIER PO 2 min Automatic 100 %
generation, supplier purchase order creation, Parts
SEND SUPPLIER PO 2 min Automatic 100%
receipt, and finally invoicing.”
0 min
RECEIVE PARTS 5 min per Goods Receipt 100%
(Bulk processing with PO Validator)

CONFIRM ISSUE OF PARTS 1 min / Issue

Automatic
~100% After the new solution was implemented, it was possible to observe the
(5 min /1000 records – once a month)
complete PO to invoice process, by breaking it down into individual steps and
5 min 5 min identifying the time spent at each step — from PO to Sales Order generation,
CUSTOMER INVOICING
supplier purchase order creation, Parts receipt, and finally invoicing. It was found
that on an average, 20 minutes could be saved for each customer PO through
Avg. Time Saved : 20 minutes per customer PO
automation, which, considering the thousands of POs involved each month,
Figure 4
amounted to a very large saving.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 59

 CASE STUDY: AMP and RAMCO

bottleneck identification in the process through continuous monitoring of

operational metrics.
AMP and Ramco together achieved that elusive goal of near zero inventory
through this implementation. If you would like to know more details about this
solution, or in general how Ramco is empowering organizations through its
digital technologies powered by AI/ML, please reach us at contact@ramco.com

DAVID RIETH
David Rieth is the Director of Business Development for Airline MRO Parts
(AMP). With over a decade of business development and aviation experience,
David has contributed to the aerospace industry through positions in sales,
support, product development, and technical advisory. As Director of Business
Development for AMP, he is currently responsible for the growth of that
business’s supplier and customer relationships, sales, and marketing efforts.

MANOJ SINGH
Manoj Singh has two decades of experience in software, consulting, and
business management. At Ramco, he heads the business for Ramco Systems
Corporation in the US and Americas and has been instrumental in driving
It is important to note that the Ramco solution implemented at AMP is part of thought leadership and significant business growth in the US. He holds a
the larger digital transformation solution that Ramco has brought to the market. bachelor’s degree in Mechanical Engineering, Masters in Industrial
Some of the key tenets of this framework are listed in figure 5. Engineering, and an MBA in Information Management.

5 key tenets of Ramco Intelligent Enterprise Application AIRLINE MRO PARTS (AMP)
Airline MRO Parts (AMP) is an industry leader in
purchasing consolidation, inventory disposition, and
onsite inventory management. Focused on consumable
and expendable inventories, AMP has built a strong
foundation of long-lasting relationships with an extensive list of global suppliers. With a
Zero UI Artificial Frictionless Self Auditing Event-driven global footprint, AMP is able to service customers around the world, providing high-
Intelligence Experience Enterprise Architecture quality inventory services which enable them to operate more effectively.

& Machine Systems (ANA)

RAMCO AVIATION
Learning Ramco Aviation software offers Maintenance solutions on cloud and
Figure 5 on premise with multi-tenant capability and next-gen mobility,
catering to the needs of Airlines, Heli-Operators, MROs and Charter operations. Next-gen
One of the tenets of digital transformation is Frictionless Experience. The mobility solutions for maintenance operations are available through an app ecosystem
hyper-connected and automation solution at AMP is one of the examples of where MRO supervisors, mechanics, pilots, storekeepers and customers can seamlessly
frictionless experience which cuts across the boundary walls of organization. The execute critical operations on the go, from anywhere, anytime.
other tactical example would be facial recognition for the sign-off by aviation
users carrying out aircraft inspections. Zero UI, another tenet, is the concept
INTERACTIVE GIVE US YOUR OPINION
which enables business transactions to be carried out without logging into a
CLICK HERE TO POST YOUR COMMENT
system. Transactions can be done through usual emails and notifications and
mobile chatbots that Ramco has enabled. AI/ML is used for automating and INTERACTIVE SUBSCRIBE HERE
predicting a lot of data entry in the processes. Self-auditing is the process of CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 60

 MISSED AN ISSUE OF MRO?
CLICK ON THE COVER TO FLY BACK IN TIME NOW…
WHITE PAPERS: ICF • APSYS • IBM • CASE STUDY: FIRST AIR CASE STUDY: AIR FRANCE-KLM GROUP • WHITE PAPER: LAMINAAR AVIATION INFOTECH • SOLUTIONS IN PRACTICE: ATP CASEBANK

CASE STUDIES: JAZZ AVIATION • COOPESA

JULY-AUGUST 2019 • V8.3 WINTER 2019-2020 • V8.5

SEPTEMBER-OCTOBER 2019 • V8.4

eMobility and paperless In the eye of

solutions at First Air the digital storm
The experience of implementing a new solution We’ve come a long way but there’s still many A digitally well-maintained cabin at KLM
and the benefits that followed challenges to face beyond the digital eye-wall Digital lease returns Faster and better processes mean increased cabin quality
Jazz Aviation gains value from a new transaction tool
Where are we today? A smarter supply chain Identifying AI and advanced
The current state of play for new technologies,
digital and big data solutions
PART 2: Changes in MRO make working
together more important
Coopesa benefits Making the most recurring faults analytics solutions
from a new system of a system Teaching machines to see patterns A roadmap for development and delivery
NEWS AND TECHNOLOGY UPDATES • HOW I SEE IT • MRO SOFTWARE DIRECTORY Better MRO management lifts effective to efficient How I see IT NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS • HOW I SEE IT • MRO SOFTWARE DIRECTORY

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • HOW I SEE IT • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V8.3 AIRCRAFT IT MRO V8.4 AIRCRAFT IT MRO V8.5

JULY-AUGUST 2019 SEPTEMBER-OCTOBER 2019 WINTER 2019-2020
CASE STUDY CASE STUDY CASE STUDY
FIRST AIR JAZZ AVIATION • COOPESA AIR FRANCE–KLM GROUP
WHITE PAPERS PLUS WHITE PAPERS
ICS • APSYS • IBM HOW I SEE IT • VENDOR JOB CARD LAMINAAR AVIATION INFOTECH
 AIRCRAFT IT MRO: HOW I SEE IT

HOW I SEE IT:

Digital threads and twins in MRO

Allan Bachan VP, Managing Director, MRO Operations, ICF.

I
n recent times, there has been a lot of discussion Definitions complete lifecycle.
around digital threads and digital twins. Although A digital twin is the virtual representation of a Together, the digital thread and digital twin
this may give the perception of something new, product, asset or system; which exactly mimics the include as-designed requirements (validation,
the philosophies of the digital thread and twin physical object with current, as-built and operational certification and calibration records), as-built data,
have been in practice for some time. We will explore data. as-operated data, and as-maintained data.
what these really mean, offer some perspectives, The digital thread refers to a communication and Digital twin technology is commonly thought to
and reflect on how we can collectively better realize data flow framework that allows an integrated view have been developed in 2002 when the phrase was
gains from their use. of a product’s or asset’s data throughout its coined by Michael Grieves at the University of

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 62

 AIRCRAFT IT MRO: HOW I SEE IT

Michigan. However, twinning has been a concept practiced by NASA since the manufacture processes are more digitally mature than the operate, maintain and
1960s. For example, this was how NASA was able to assess and simulate retire processes.
conditions on Apollo 13, which was over 200,000 miles away. Back then, the In fact, there is a noticeable drop in the digital thread maturity between the
‘twin’ was more of a physical rather than a virtual replica. Manufacture and the Operate functions in the cycle and another between the
Arising from the development of the Internet of Things (IOT), from 2017 Operate and the Maintain functions as shown below.
onwards, digital twins became even more pertinent and are prominently relevant
today.
The phrase digital thread was coined at Lockheed Martin to describe using 3D
CAD (computer-aided design) data to directly drive CNC (computer numerically
controlled) milling or composite programming systems for carbon fiber
placement. In both cases, the physical output is the result of an unbroken data
link that originates from the original computer model of the respective part. The
unbroken data path was the digital thread.
A consortium of aerospace and defense manufacturers gathered in 2011 to
discuss the digital thread concept for the first time. The goal of their newly
formed Computational Manufacturing Alliance (CMA) was to find common
ground where both makers and users of the technology who needed to create a
digital thread could work out data interchange issues.
The U.S. National Institute for Standards and Technology (NIST) is working
with stakeholders in advancing the digital thread philosophy. It defines the digital
thread as “a way for different machines in a manufacturing process to all follow
the same set of digital instructions.” This is slightly different from Lockheed
Martin’s original definition, but more holistic.

Applications Needs
For simplicity in this context, we will specify the digital thread as that which is In a 2019 Cap Gemini survey of ‘Digital Aviation in MRO’ conducted through the
unbroken throughout the following cycle: Aircraft Commerce and AircraftIT community, three (3) measures stood out:
• Ideate; • 87.4%: “Current MRO IT solutions are average or below average”;
• Design (or Engineer); • 78.1%: “There is significant value from closing gaps in the digital thread”;
• Manufacture (or Produce); • 76.9%: “Value would be received if OEMs close the digital thread gaps”.
• Operate; We can therefore conclude:
• Maintain (or Service); • There is a desire to improve current MRO IT solutions to ‘above average’;
• Retire. • Improvements will come from addressing the digital thread;
Aircraft design and manufacture has been paperless since the 1990s. For • OEMs are seen as a key resource to the digital thread solution.
example, the Boeing 777 was conceptualized in 1990 and first rolled off the What we do note about surveys is that respondents may often state less than is
production line in 1995 using 100% digital blueprints. actual either because they think achieving what’s real is improbable, or they do
A full digital thread from ideation through to the first flight and delivery of the not know what they need until they see it.
B777 aircraft continues to be one of pride for Boeing. The B777 is also frequently A quick look over MRO IT system purchases over the past ten (10) years
dubbed the ‘most successful aircraft in aviation’. Throughout the protype shows that there are more than 850 airlines globally which have made significant
production, and for all subsequent aircraft, digital twins with digital threads have technology investments to modernize systems. Most of those airlines are hence
existed — up to Boeing’s handover to operators. now on systems that are still active in the marketplace which are still supported,
One observation in the realm of civil aviation is that the ideate, design and enhanced and developed.

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 63

 AIRCRAFT IT MRO: HOW I SEE IT

Are needs because those systems are still catching up to the digital thread or
because the operators have not yet fully adopted such systems?
Is the perception that the OEMs are key contributors to closing the digital
threads also the reality?
The OEMs are already very mature in making aircraft and engines. The real
challenge is how can this translate to operations and maintenance.
So, is this not the key responsibility of the airlines, operators and MROs? Or, is
it that it’s there — already provided by the OEMs — but they (airlines and MROs)
do not yet see it?

Gaps
Digging further into the divide between Manufacture: Operate and Operate:
Maintain, there are some things which are worth noting.
Operators have always focused on good Configuration Control and
Maintenance Programs Management as important functionality when selecting
MRO IT systems. We will confine our discussion here to just those two (2)
aspects although there are numerous possible other gaps.
Aircraft Readiness Logs (ARLs) are now being produced automatically from
RFID (Radio Frequency Identification) and AIDC (Automatic Identification and
Data Capture) data on components already assembled into the aircraft. A typical
Airbus aircraft has 5000+ and a Boeing aircraft has 7000+ such parts. The ARL
is a key document which is handed over from the OEM to the operator.
Enhanced data and new generation aircraft also include LSAPs (Loadable
Software Aircraft Parts) information. These can be as many as 300 parts with
1400 software instances for a single B787 aircraft.
The ARL is vital to setting up an aircraft in any operator’s MRO IT system.
That said, how this is handed over and how it is ingested has many variations in
practice across operators.
Operator standardization is lacking even with the same MRO IT system and
the same aircraft type and model across organizations. For example, position
assignments (or position codes) for the same part numbers on an Airbus A320
series aircraft configuration will differ between any two (2) operators with the AMM, IPC, WDM, SRM, etc. will also vary by operator or maintainer in the way
same MRO system. they are ingested and processed into internal MRO IT systems. Keeping up with
The current MPD and MRBR for any aircraft type are based on MSG-3 revisions is often lagging and tasks source content would vary for any OMP.
philosophy which is now 30 years old. The Maintenance Planning Document Some may have seamless linkages between manuals (for example, MPD task
(MPD) and the Maintenance Review Board Report (MRBR) are key documents linked to OMP and AMM which in turn is linked to the IPC) or some may have
used to create the Operator’s Maintenance Programs (OMPs). Although ECM pure PDF execution documents only.
(Engine Condition Monitoring) and AHM (Aircraft Health Monitoring) have both The above demonstrates how easily the digital thread may be broken on key
been around for quite a while; none of the MPD tasks are of AHM or ECM type. handovers from manufacturing to operations and maintenance.
Inbuilt sensors and data now change the nature and value of the tasks in the It is possible then that we are trying to manage digital assets using
MPD and consequently the OMP. conventional and traditional methods and systems? Is there another way to look
Additional documentation and manuals delivered with aircraft, including the at this continuity issue?

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 64

 AIRCRAFT IT MRO: HOW I SEE IT

Solutions merit to looking at digital assets

IP (Intellectual Property) between OEMs
and the MROs is an ongoing discussion.
management from PLM (Product
Lifecycle Management) and EAM
Book a FREE one hour
In February 2018, IATA and CFM signed (Enterprise Asset Management) consultancy session
with Allan
a pro-competitive agreement which standpoints since these have already
allows licenses to use CFM manuals and been proven in the front-end
repair methodology content even if processes. Inheriting the existing digital
non-CFM parts are involved. thread and twin for new aircraft Your chance to take advantage of expert and experienced advice. Allan is
In September 2019 Airbus deliveries may be faster and cleaner available for free one-to-one Skype consulting sessions.
announced that it would charge the than re-creation in traditional MRO IT These free consultancy sessions typically cover:
MROs a royalty fee on top of access transactional systems. This is also • An overview of your current M&E / MRO Systems and processes.
fees for using its Technical Data. This related to how much IP the OEM will • Particular problem areas unique to your company and best practice
was quickly retracted when it was met ‘share’ through the same IT systems. advice on how to overcome these problems.
with resistance from the industry. The vendors that support the MRO IT • Expert advice on any new projects or systems you are looking to
Owning and controlling the service, systems should certainly also look at implement.
maintenance, and upgrades for aircraft standardizing implementations for • An overview of industry M&E systems best practices and how these
and associated equipment is big Configuration Control and Maintenance could benefit your company.
business that can last more than 20 Programs. Perhaps it is time also for an • Your chance to ask Allan any burning questions you may have or
years, depending on the product. At MSG-4 which acknowledges the discuss particular projects.
stake are millions of dollars of annual amount of sensors, data, IOT and How to book your FREE one hour consultancy session: contact Alllan on
maintenance — either revenue to be connected nature of aircraft. email: allan.bachan@icf.com or call: +1 469 467 4421 quoting ‘AircraftIT
gained by manufacturers servicing For now, that’s how I see IT. Free Consultancy Session’
what they build; or expenses to be SIMPLIFY YOUR CHOICE
re-captured by owner-operators or BOOK A FREE CONSULTANCY SESSION
MROs by gaining information needed
to maintain their assets themselves.
WITH ALLAN TO DISCUSS THE ISSUES
HERE, IN GREATER DETAIL AND IN THE
CONTEXT OF YOUR BUSINESS AND
M&E / MRO IT Adoption Study
Until there is openness, CHALLENGES. The Aircraft Commerce Consulting and ICF Consulting M&E / MRO IT
collaboration and sharing, this will Adoption Study partners our experts with an airline’s or MRO’s key M&E
continue to be an area of conflict. INTERACTIVE GIVE US YOUR OPINION systems team to provide additional resources and guidance, supporting
From a systems standpoint, there is CLICK HERE TO POST YOUR COMMENT the best results within the business’s processes and goals, and tailored to
each company’s requirements. It can include:
ALLAN BACHAN • How to optimize business processes and IT systems to drive greater
Allan is a Vice President at ICF with 32 years of industry experience as an efficiency
Aviation M&E, MRO and Supply Chain solutions and systems domain expert. • How to remove manual, labour intensive and paper-based tasks
He is responsible for ICF’s MRO Operations and IT practice and he manages • Setting a framework for continuous adoption of processes and system
the Aircraft Commerce Consulting relationship with ICF. His experience changes
includes managing application design, development, and full cycle • A benchmark comparison of current M&E / MRO processes systems
implementation — from selection to go-live — for strategic clients in the MRO industry usage versus best practice and industry standards
using different commercially available MRO IT products. In his career, Allan has fulfilled the
following leadership roles: MRO IT practice and technical lead; MRO systems Product
• An evaluation of how emerging technologies (e.g.PdM and RxM) may
Principal; M&E and MRO Solutions Director and Manager of Technical Records,
be leveraged to improve efficiency
Maintenance Planning and Production Control. CLICK HERE FOR MORE DETAILS

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 65

 DIRECTORY

MRO Software
Directory
Key ‘at-a-glance’ information
from the world’s leading MRO 2MoRO ADSoftware ADT: Applied
software providers. Database Technology
W: www.2moro.com W: www.adsoftware.fr W: www.adbtech.com
T: +33 (0)559 013 005 T: +33 (0)4.50.89.48.50 T: +1 (425) 466-5013
E: sales@2moro.com E: contact@adsoftware.fr T: +1 (614) 377-9644
IT is a powerful force but, to leverage Locations: France (HQ), Canada and Malaysia Location: France, Thailand, E: sales@adbtech.com
its greatest value, it must be harnessed South Africa, Brazil Location: Bellevue, Tampa USA;
and directed. It must also be able to Istanbul, Turkey

handle huge and growing data

streams that record every aspect in NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
the lives of aircraft and the processes • Aero One, Aero-Webb, BFly • AIRPACK • Wings NG
by which they fly. This challenge has KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
attracted the best brains and most • MRO: Line, Base, Engine maintenance • AIRTIME — Fleet management & CAMO • Fleet Management
• Airworthiness and Fleet Management • AIRSTOCK — Inventory control & • Maintenance Engineering
innovative enterprises to create IT • Flight and Crew management Logistic • Material Management
solutions for one of the most • Material Management • AIRDOC — Documentation management • Production Planning
demanding working environments, • ERP: Finance, Purchasing, Sales, HR • AIRSTAT — Reliability and statistic • Labor Collection, Billing
Aircraft MRO and M&E. Inevitably, 2MoRO is a software development company dedicated to the reports APPLIED DATABASE TECHNOLOGY (ADT) is a professional
aviation market. Our teams are located in Europe, America • AIRWORK — Time Tracking Software services and software development firm that provides MRO
there are many such developers and and Asia. We work with partners and resellers worldwide and software solutions for aircraft operators as well as aircraft
ADSoftware has developed an integrated fleet management
vendors offering solutions ranging our software solutions are used in more than 20 countries.
system and logistic package called AIRPACK. This 6 module
repair and overhaul organizations. Our commitment to this
business segment is proven with our software package,
from single function `Specialist Point We propose 3 different software solutions in order to fit
system answers to the needs of aircraft and helicopters
WINGS, designed specifically for aerospace companies. ADT
operators, as well as MRO and CAMO centres. It meets
Solutions’ to complete `End-to-End’ every type and size of Aviation, Aerospace and Defense
all requirements in terms of functionality, traceability,
has been in the software business since 1992 and has built an
companies. Our solutions have been chosen by aircraft and excellent customer reference base. Our first priority is always
solutions covering the whole process. engine manufacturers such as Airbus Helicopters, Dassault
performance, aviation legislation and regulations.  Today,
customer satisfaction; thus we have obtained 100% customer
ADSoftware counts more than 54 clients worldwide. The
Aviation or Safran Group but also by aircraft operators,
Only readers will know the specific airlines or independent MROs. We also have a R&D
strength of ADSoftware is the simplicity of its products; they
satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other
requirements of their businesses but department and can help you in data migration.
are Microsoft Windows® ready, Web-enabled, available in
various languages and a complete training program can be
high technology companies which are considered to be
we have assembled a directory of the Aero One® and Aero-Webb® have been designed to done in just five days. The company also provides a 24/7
leaders in their fields.
online technical support and extremely competitive pricing
best MRO software providers and complement your ERP solution regarding aviation and MRO
conditions.
specific needs. They are certified by SAP®, and Aero-Webb®
listed them alphabetically to make it can also be used as stand-alone. BFly®, our latest software,
easier for you to undertake a brief-ish is a new way to create customized software for aviation and
enables users to collaborate, design personalized screens,
(there are 35 providers and the workflows and business processes.
number continues to grow) survey of At 2MoRO, we are proud to offer a very dedicated customer
the market, as a preliminary to starting service, as reflected by our 95% retention rate. We work
mainly on a fixed-price base and we are ISO 9001 certified
on any specification and selection for aviation software development, maintenance and support.
process. Or you might simply read it to
keep up to date with what is available
today.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 66

 DIRECTORY

AeroSoft Systems Aerostrat AirInt Services AMC Aviation

W: www.aerosoftsys.com W: www.aerostratsoftware.com W: www.airintservices.com W: www.amc-aviation.fr
T: +1 905.678.9564 T: +1-888-558-2860 T: +33 6 14 39 81 55 T: +33 6 33 27 80 38
E: sales@aerosoftsys.com E: info@aerostratsoftware.com E: mlopez@airintservices.com E: contact@amc-aviation.fr
Location: Ontario, Canada; Miami, FL, USA; Austria Location: Seattle, USA Location: Bordeaux & Paris (France) Location: France and Dubai

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• DigiMAINT, DigiDOC, WebPMI/DJM • Aerros • Cabin App, RFID App, Cargo App • iCare AMS, iCare SMS, iCare iTech
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Engineering • Heavy/Base Maintenance Planning • Cabin Maintenance • Full Operator / independent CAMO
Management • Capacity/Workload Planning • Data Management & Analytics management
• Digital Document Content Management • Maintenance Schedule Optimization • Digital Solutions & Mobility • Full Operator / independent AMO/MRO
• Business Intelligence Reporting • Maintenace Event Performance Tracking • Safety Equipment Inventory (RFID) management
• Business 2 Business transaction interface • Heavy/Base Production Schedules AirInt Services is a French aviation software provider created • Full Logistics / Purchase Management
• Interface to Financials / Flight Aerostrat is based in Seattle, WA and offers one product in 2011 and specialized in developing digital maintenance • QA Conformity and SMS management
Operations called Aerros, a one-of-a-kind program that manages an solutions for Airlines & MROs. Our headquarters are located • Costs and invoicing management
airline’s or MRO’s aircraft maintenance schedule. Aerros in Bordeaux in the South of France, and we do also have
AeroSoft Systems Inc. is unique in MRO IT, born in 1997 sales offices in Paris to easily connect with all our customers. With 20 years of experience, AMC Aviation is an EASA
enables users to optimize the maintenance program by
out of aircraft OEM digital document systems and the CAMO PART-M, EASA PART-145 and Cosulting company.
managing various maintenance and operational constraints,
evolution of ATA iSPEC2200 and SPEC2000 standards. We exclusively work in the aerospace industry because our We offer an important range of services to airlines and
which maximizes event yield, drives costs down, and enables
AeroSoft has two distinct MRO IT products: DigiMAINT and background and our DNA is cabin maintenance. Indeed, we leasing companies such as Maintenance support, engineering
the organization to plan proactively, not reactively.
WebPMI sharing a common set of optional modules for BI, have accumulated decades of experience in: services, airworthiness management, civil aviation trainings,
B2B, Finance and Flight Operations, plus DigiDOC, a state software solutions and flight operation services.
Aerros provides robust ‘what-if’ scenario capabilities that • Equipment removal, installation, modification and
of the art digital content management system. AeroSoft
allow users to see the effect of different variables. This overhaul
has the unique expertise to integrate DigiDOC with any Our Moto is “Your sucess is our comitment”
aids in making sound business decisions concerning the
competitive MRO IT system. Strategic partners include • Spare part logistics, purchase and supply
maintenance and fleet plan. Some of these variables are
Hexaware Technologies Inc. who are jointly going to market
maintenance programs limits, min/target/max yield, aircraft • Shift for A & C checks in MROs, daily & weekly checks
internationally offering large IT capacity at competitive rates.
hr/cy utilization, track/requirement compatibility, and with airlines
maintenance allocations. To forecast an optimal maintenance
• EASA Form 1 issue in PART 145 workshop
plan within an operation, Aerros also provides a Capacity
Planning feature. This feature allows users to input and view
At AirInt Services, we strongly believe that, in a challenging
vendor capacity available and labor hour demand to better
environment where competitivity and performance are always
manage the labor force.
more important, having the modern and adequate tools to
perform your missions are key to success.
Aerros also provides easy-to-navigate scenarios with drag
and drop event movement and manipulation. Scenarios can
This is why we are here. This is why we developed our
be published so others (including vendors or operators) can
softwares. And this is why we have several Airlines, MROs
view the plan. Aerros provides excellent system stability and
and OEMs trusting our solutions and daily using them to
reliability with standard IT practices. It is also integration-
facilitate their maintenance activities.
ready and designed to work as an extension of a user’s
existing information systems.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 67

 DIRECTORY

APSYS Aviation Intertec Services The Boeing Company CaseBank Technologies

W: www.apsys-airbus.com W: www.aviationintertec.com W: www.boeing.com/supportandservices W: www.casebank.com
T: +33 (0) 5 61 30 99 00 T: +1 807-625-9260 T: +1 206-655-2121 T: +1 (905) 364-3604
E: gesine.varfis@apsys-airbus.com E: info@aviationintertec.com E: BoeingSupportandServices@Boeing.com E: slightstone@casebank.com
Location: France Location: Canada, Thailand, India, Greece Location: Over 65 locations around the world Location: Brisbane, California; Toronto, Canada;
Austin, Texas; Brussels, Belguim

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• AMASIS, IBIS, Simfia and Simlog • RAAS & RAAS Express • Airplane Health Management • ChronicX, Spotlight
• Business Consulting • ATP Maintenance
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance Performance Toolbox • ATP Operation Manuals
• Consulting Services • Production Planning and Management
• Optimized Maintenance Program • ATP Libraries
• Enterprise Risk Management • Inventory and Procurement
• Digitalization and Analytics • Inspection Document Management
• Airline and MRO Excellence • Reliabiliity and Performance Analysis KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Risk Management • Financial and Flight Operations • Technical Content Management • Maintenance Operations Solutions
Solutions Integration • Vehicle Health Mana gement • Reliability Tools
As an Airbus subsidiary APSYS serves customers worldwide AIS’s RAAS system is a best-of-breed M&E solution for the
• Maintenance Optimization Consulting • Aircraft Troubleshooting
in determining leading risk management standards in close evolving operator, MRO and CAMO. Our solution is 100% Boeing is the world’s largest aerospace company and leading • Business Intelligence for Aircraft
cooperation with our customers. browser-based and tablet friendly, compatible with all major manufacturer of commercial jetliners and defense, space and • Recurring Defect Analysis
browsers including Apple Safari, Google Chrome, Firefox, and security systems. Boeing Support and Services combines
CaseBank Technologies Inc., a Division of ATP provides
Deeply rooted in aerospace engineering, the company’s Microsoft Internet Explorer. RAAS includes industry-leading airplane design and manufacturing expertise with unique
troubleshooting, reliability and defect trend analysis, so
experts are involved throughout the entire lifecycle of an paperless functionality such as task-step level signature, access to fleet-wide operational data to offer optimization
engineering and service teams can accelerate equipment
aircraft from design to in-service operations guaranteeing parallel inspection program management per type, digital solutions.
repair, increase uptime, reduce warranty costs and enhance
reliable and safe aircraft operations (Product Assurance & part certification handling, iPAD/Android /Windows tablet- product support and performance.
Safety). APSYS supports its customers in achieving highest based EML, electronic maintenance status board, centralized With these offerings, Boeing addresses the evolving need for
security standards for their operational and Information document library, wireless barcode scanning, and much more. integration and optimization of data and information across
ATP is focused on maximizing the value of aircraft and
Technology to reduce vulnerability, making sure that clients RAAS offers flexible pricing and system hosting options the aviation ecosystem to empower smart decision-making.
aviation operations by providing tools, information and insight
have state of the art tools and processes established to making it suitable for a wide range of customer types and The portfolio includes services and solutions for flight
that optimize aircraft availability and operational compliance.
manage attacks and threats (Product Security). On behalf of sizes. operations, maintenance & engineering and procurement
Over 40+ years in the aviation industry ATP has developed
customers, APSYS has defined and implemented processes organizations to optimize the operational efficiency of
expertise in managing and analyzing content for maintenance,
and tools for controlling technical, human and operational airplanes and operations.
operations, and compliance. ATP adds value through smarter
risks. With more than 450 employees APSYS supports the reference content and historical documentation, integrated
aerospace industry, but also the defense, transportation and Boeing has more than 250 customers for its optimization
into decision support, productivity and advisory services to
energy sectors. solutions. The portfolio draws on solutions from a family
deliver efficient operations.
of Boeing companies: AerData, Inventory Locator Services
and Jeppesen, serving operators of Boeing and non-Boeing
The ChronicX® innovative solution for detecting and
airplanes.
managing recurring aircraft defects, identifies, consolidates,
and ranks recurring/chronic defects to uncover hidden trends.
It employs advanced NLP and fuzzy logic to analyze PIREPS
and MAREPS and generate ‘clusters’ of potential recurring
defects to help prioritize costly and critical problems.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 68

 DIRECTORY

CloudCARDS Comply365 Commsoft Conduce

W: www.cloudcards.ie W: www.comply365.com W: www.commsoft.aero W: www.conduce.net
T: +353 (0) 61748767 T: +1 (800) 206-2004 T: +44 (0) 1621 817 425 T: +44 333 888 4044
E: sales@cloudcards.ie E: info@comply365.com E: nsg@commsoft.aero E: info@conduce.net
Location: Limerick, Ireland Location: USA Location: Tiptree, Derby, Norwich, Gatwick, UK; Location: Nuneaton, Warwickshire
Australia; India

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• CARDS (Civil Aviation Remote ProAuthor (XML-Based Authoring • OASES • eTechLog8
Delivery System) Solution) • eCabinLog8
KEY BUSINESS/SOFTWARE AREAS
• AMS (Asset Management System) Electronic Flight Bag (EFB) • eTraining8
• User Friendly: for all levels of expertise
Digital Briefing • eCentral8
• Excellent Support: full support
KEY BUSINESS/SOFTWARE AREAS Document & Communication Manager
throughout the product life cycle
• Aircraft Asset Management Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS
• Scalability: can grow with your business
• Aircraft Delivery and Re-delivery • Electronic Tech Log
KEY BUSINESS/SOFTWARE AREAS • Cost: low ‘cost of ownership’
Management • Cabin Log
XML-Based Authoring Solution • Security: proven security
• Aircraft Annual Inspection Management • Document Viewer
(ProAuthor) OASES from Commsoft covers all aspects of aircraft
• Aircraft Project Management
Electronic Flight Bag (EFB) maintenance for airlines and third-party maintainers including: Conduce specializes in producing mobile applications for
• Aircraft Technical Services the aviation industry, writing native Win8/10 and IOS tablet
Digital Briefing Flight Release inventory control; rotable tracking; demand handling;
CloudCARDS Ltd. an aircraft delivery and asset management requirements planning; PO and RO processing; component “Touch” solutions and integrating these with responsive
Document Mgmt. and Distribution and aircraft technical records; maintenance forecasting; modern connected websites. The current flagship product
software provider, formed in Ireland April 2013, has an
experienced team of aviation experts working together Platform aircraft check planning and documentation. Also, check eTechLog8 enables an airline to eliminate the traditional
to seamlessly deliver its exceptional software products to Targeted Distribution w/ Compliance accomplishment analysis; aircraft technical log recording; shop paper based tech log/cabin log and deferred defect books
both Airlines and Leasing Companies around the globe. Tracking floor data collection; work in progress; time and attendance and is currently in differing stages of contract, trial &
The long-term objective in CloudCARDS Ltd. is to monitoring, and system and component reliability analysis, acceptance with various airlines. Several NAA’s are also now
Comply365 delivers secure, cloud-based solutions, focusing involved with respect to monitoring these projects, enabling
dramatically reduce the cost of aircraft asset management plus repetitive defects, sales order processing, full quotation
on Authoring, EFB and Digital Briefing Solutions, as well as the necessary approval for the eventual roll out of paperless
and improve the oversight the owner and operator has on management, invoice passing, advanced scheduling, line
Targeted Distribution of Mobile Manuals. tech log systems with multiple EASA approved airline fleets.
the asset. maintenance control, AD/SB evaluation and deferred defect
management. The company provides electronic AMMs and
The Authoring Solution, features ProAuthor: the aviation
CARDS® — Civil Aircraft Remote Delivery System is a IPCs linked electronically to, and accessible by, the system.
industry’s first and only XML-based solution for authoring,
software platform designed to financially manage the asset
revising and distributing publications.
and fully project manage the technical review, aircraft
physical & records audit.
Comply365’s proven Electronic Flight Bag (EFB) solution lets
crews access mission-critical information throughout each
AMS — Asset Management System is designed to manage
phase of flight.
the day-to-day management of the asset including utilization,
maintenance reserves, alerts, forecasting, invoicing and
Digital Briefing helps turn planes faster for more on-time
reporting. All CloudCARDS Ltd. products are securely built
departures with instant feedback to dispatchers when the
using the latest cloud based technology.
flight crew accepts a release and signs Fit for Duty.
After all, your aircraft operate in the clouds, so why not
Comply365’s full-featured Document Management and
manage them there too?
Targeted Distribution Platform boosts productivity by
delivering any type of manual or document directly to any
mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 69

 DIRECTORY

CrossConsense EmpowerMX eTT Aviation EXSYN Aviation Solutions

W: www.crossconsense.com W: www.empowermx.com W: www.ettaviation.com W: www.exsyn.com
T: +49 69 4035 7600 T: +1 866-498-3702 T: +1 208-424-9424 T: 0031-20-760 8200
E: contact@crossconsense.de E: info@empowermx.com E: info@ettaviation.com E: hello@exsyn.com
Location: Frankfurt Germany; Location: Frisco TX, USA Locations: Boise, ID, USA Location: Amsterdam
Heusenstamm Germany

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• Aicraft Fleet View • FleetCycle® Execution Suite — MRO • MISA: Complete Aviation Management • Avilytics, TITAN
• ACSIS Manager (FCXM) Information System
KEY BUSINESS/SOFTWARE AREAS
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution
• Support • FleetCycle® Execution Suite: Production • Accounting • Aircraft Reliability Management solution
• Consulting Manager (FXPM), MRO Manager (FCXM) • Maintenance • Predictive Maintenance solution
• Business Intelligence solutions and Line Manager (FCXL) • Inventory Management • Robotic Process Automation
• App and dashboard development • Maintenance Program Manager • Purchasing • Data Migration
CrossConsense’s portfolio stretches from AMOS Support, (FCMPM), Planning Manager (FCPM), • Human Resources/Payroll • Consulting Service
BI-Management, Data Migration and Hosting to the products Reliability Manager (FCRM), Material The Management Information System for Aviation (MISA), EXSYN Aviation Solutions is specialized in the field of aircraft
Aircraft Fleet View (progressive web app for up-to-date fleet Manager (FCMM), and Maintenance is a fully integrated, and expertly supported product data, analytics & processing and provides user-friendly
status) and ACSIS (tool for predictive maintenance). and innovative aviation IT solutions for aircraft reliability
Intelligence (FCMI), Electronic LogBook that provides extensive tools for an aviation company to
management and predictive maintenance. Also offered are data
manage all aspects of their business, including accounting,
AMOS Support: CrossConsense has a long tradition in (FCELB) maintenance, inventory management, purchasing, flight processing and managed services for data migration, interface
providing support for AMOS with one single point of contact • Coming Soon: FleetCycle® Executive operations, employee training, human resources, payroll, design and software implementation management. They also
for 1st and 2nd level. CrossConsense realizes well-planned Suite — Shop Manager (FCXS)) labor collection, government contracting, and flight school build customized solutions and software tools if off-the-shelf
and perfectly organized data migration projects for airline management. products do not meet a customer’s needs.
customers; plus offers Reporting and Business Intelligence EmpowerMX is an aviation industry-recognized software
Analytics for AMOS customers. development/consulting-services business. We are purely Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability,
It is a common practice for aviation companies to use
focused on empowering our customers with the ability to and Engineering & Maintenance KPI Solution, reducing
multiple applications to manage their operations. Often, such
Aircraft Fleet View is a user-friendly Progressive Web decrease the costs of making air travel safer by equipping AOG’s through informed decision making to prevent delays,
applications have limited interfaces necessitating duplicate
App (PWA) developed by CrossConsense that gives you their decision makers with reliable, real-time/globally cancellations and save costs.
data entry — a recipe for inducing errors and decreasing
an always up-to-date view on your airline’s fleet status. It available intelligence for minimizing maintenance turn times/
efficiency. And even when interfaces exist, they can be
indicates AOGs, delays and other important information. OpEx while maximizing airworthiness/profits. FCXM allows TITAN is a source independent data processing solution
difficult to manage and require resources to build, maintain,
It provides the right level of detail to be useful but not MROs, airlines, and lessors to effectively control the entire for data migration purposes during an MRO software
and support them.
crowded with information. maintenance lifecycle or only the portions for which they implementation and for aircraft phase-in & phase-out. Because
are responsible. Airlines can jointly manage their outsourced MISA provides the solution  for these issues by standardizing, of its unique technological framework TITAN eliminates most
ACSIS is a powerful software tool developed to assist any and insourced activites like engineering reliability, QA and streamlining, and integrating business processes across all human intervention during migration of aircraft airworthiness
airline, aircraft operator, MRO facility and OEM to avoid maintenance programs at the line, heavy and shop levels with the various departments and functional areas within the & maintenance data and allows repetitive usage to directly
AOGs, delays and turnbacks, as well as improve aircraft an expected reduction in cycle times and increase in labor company; and this integration improves the bottom line migrate fleets between MRO software systems.
utilization, and enhance safety. ACSIS integrates with any productivity on the magnitude of 16-30 percent. Third-party while providing employees a user-friendly and consistent
MRO / M&E Software solution to deliver better insights into MROs can run their entire operation from bidding through application experience across the whole organization and
aircraft health and potential future problems to be dealt with contracting to invoicing. access to real-time, comprehensive, and relevant information
during scheduled maintenance. from a single system rather than from disparate sources.
MISA boasts impressive customer loyalty as evidenced by a
number of aviation companies who have used MISA as their
ERP system for more than two decades.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 70

 DIRECTORY

Flatirons Solutions Gamit IDMR Solutions IFS

W: www.flatironssolutions.com W: www.gamit.co.uk W: www.IDMR-Solutions.com W: www.ifsworld.com
T: +1.303.627.6535 T: +44 1279 818800 T: +1-347-565-4367 T: + 613-576-2480
E: info@flatironssolutions.com E: roam@gamit.co.uk E: sales@IDMR-Solutions.com E: AndInfo@ifsworld.com
Locations: Europe, Asia, USA, Middle East Location: London UK (HQ), Basel Switzerland, Location: New York/Tel Aviv Locations: 60+ Worldwide
Beirut Lebanon

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
CORENA Suite • ROAM — Online digital airworthiness • InForm • IFS Applications, IFS EOI,
records archive and records complance IFS Maintenix
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
manager.
• Content Management System (CMS) • Technical Publication KEY BUSINESS/SOFTWARE AREAS
• RDOC — ROAM Document OCR &
• Interactive Electronic Technical Publisher • Engineering Orders • Fleet and Asset Management
Classification engine, through the use
(IETP) • Task Cards • Maintenance, Repair and Overhaul
of configurable algorythems RDOC
• Maintenance & Engineering • Planning (incl line, heavy, complex assembly,
can recorgnise your documents easily,
• Flight Operations • Maintenance Programs component repair)
accuratly and fast.
• Tablet Solutions & Mobility IDMR is a global provider of easy to use and all • 3rd-party MRO bidding, quoting,
Flatirons provides consulting, technology, and outsourcing encompassing Technical Documentation Management invoicing, product lifecycle management,
KEY BUSINESS/SOFTWARE AREAS Solutions which have been designed exclusively for Fleet
for content lifecycle management (CLM). For more than enterprise operational intelligence
20 years, we have served global Fortune 1000 customers • Airworthiness records archive operators, MRO providers and OEM organizations. IDMR’s
in aerospace, automotive, electronics, financial services, • Status Builder Technical Documentation Management Solutions have proven IFS is a globally recognized provider of software solutions for
government, healthcare, and publishing. Our customer • Document Indexing success in increasing operational performance and decreasing global aerospace & defense (A&D), including airlines and fleet
engagements help organizations efficiently deliver the operational cost while ensuring airworthiness, safety and operators, A&D manufacturers, defense in-service support
• Communication module regulatory compliance. and independent MROs. IFS’s solutions support project and
right information, at the right time, to the right people by
leveraging structured content and digital media — Turning
• Outsourcing program-centric manufacturing; a complete spectrum of
Content into Knowledge®. The CORENA Suite by Flatirons Gamit was founded in 1990 to provide technical support maintenance management capabilities for sea, land and air
is the leading content lifecycle management (CLM) solution for operators, MRO’s and leasing companies, including on assets, from heavy, complex, and component MRO, to line
developed specifically for organizations that rely on mission- spare parts, technical support, records auditing, on site maintenance or at-platform/asset support; as well as all types
critical data to design, manufacture, operate, or maintain representation, and technical consultancy. Through years of of procurement models. IFS’s innovative enterprise solutions
complex assets over their product and service lifecycles experience, Gamit developed ROAM, airworthiness records are designed for the regulated A&D industry and markets
as well as across multi-echelon business networks. For management solution and an online enterprise solution that where manufacturing, MRO, project and service functionality
more than 25 years, the world’s leading airlines, aerospace is more than scanning a document into a PDF and storing on are business- and operationally-critical whilst also supporting
manufacturers, OEMs, and defense organizations have relied the company server. It uses advanced technologies to deliver global, core enterprise capabilities for managing finance,
on the CORENA product suite to create, manage, and an aviation specific document management solution. ROAM inventory and human resources. With flexible, modular and
deliver large volumes of technical information throughout its is highly scalable making it beneficial for an engineering team enterprise breadth, IFS solutions empower A&D organizations
lifecycle. Today, CORENA customers rely on the CORENA looking after 5 or 500 aircraft. to quickly adapt and manage change whilst delivering
suite to modernize their IT infrastructures, improve customer bottom-line value, increasing efficiencies and cost savings,
satisfaction, and maintain their competitive advantage. One of the key benefits is allowing users to have full access and safeguarding compliance. IFS customers include BAE
to an entire library of records from birth, online. This means Systems, Lockheed Martin, General Dynamics, SAAB, GE
its users can simply navigate and identify key documents Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas,
and prepare an aircraft for sale, lease or lease redelivery. China Airlines, Air France-KLM, and Southwest Airlines.
The user can package up records quickly and easily, either
themselves, or outsourcing the task to the ROAM support
team.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 71

 DIRECTORY

Laminaar Aviation InfoTech Lufthansa Industry NVable Orlando

Solutions
W: www.laminaar.com.sg W: www.lufthansa-industry-solutions.com W: www.nvable.com W: www.orlandotechpubs.com
T: +65 6239 0150 T: +49 40 5070 30000 T: +44 141 280 0050 T: +33 (0) 534 362 971
E: contact@laminaar.com.sg E: marketing.sales@lhind.dlh.de E: contact@nvable.com E: contact@orlandotechpubs.com
Location: Singapore, Denver, Bangalore, Mumbai Location: Germany, Switzerland, USA Location: Glasgow, UK Location: France

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• ARMS®2.5, ARMS®NS, ARMS®on the TAB, • DocManage Product Suite, DocSurf • ConNVerge for Aviation • Orlando Suite for Tech Pubs
InfoPrompt 2.5 Mobile, EFFOM, DocCreate
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS Electronic Techlog • Cloud Aviation Document Management
• Network / Commercial Planning with • IT Solutions and Process Electronic Forms (Assessments) • OEM and company manuals XML
Optimizers • Consulting for MRO Document Management authoring
• Flight Operations / Fleet Following • Electronic Flight Operation Manuals Operational Analysis • Controls & Data Analytics
• Flight Planning & Dispatch • Airline Job Card Content Management Station Operational Compliance • Publishing and Distribution
• Crew Operations Management with • Predictive Analytics and Maintenance The concept behind our CoNVerge platform is simple. We • Web & Mobile & EFB document viewer
Optimizers • RFID believe that businesses should have the flexibility to easily Orlando Suite for Tech Pubs is an XML-based cloud
innovate and add new applications to their toolbox, without Document Management System designed for airlines, MRO
• Maintenance, Engineering & Logistics Lufthansa Industry Solutions is an IT service company for being stifled by legacy technology or a single technology and manufacturers. It is the unique solution capable of
A future-ready and fully integrated software applications suite process consulting and system integration. This wholly-owned brand. managing Company, Flight Ops, Maintenance and Engineering
for the aviation business: airlines, non-scheduled operators, subsidiary of Lufthansa Group supports its customers with
manuals in one system. It is natively compliant with OEMs’
MROs, airport operators, regulators and training facilities, with the digital transformation of their company. Its customer base CoNVerge is all about minimising risk, fuss and capital proprietary electronic data schemas and with the main
in-built optimizers, business intelligence (BI) & Data Analytics. includes both companies within Lufthansa Group as well as costs and maximising efficiency. Provided as a service, it aviation technical data standards (ATA Spec 2300, ATA iSpec
Our offerings may either be accessed as a complete suite more than 150 companies in various other industries. combines a hosted environment and web portal with mobile 2200, S1000D).
covering the full spectrum of operations, or as a stand-alone applications and data interfaces to virtually any system.
module addressing a specific functional area, e.g., Network The products EFOM and DocSurf Mobile were developed
Orlando Suite features are in 7 modules to streamline the
Planning, Flight Ops, Crew, Maintenance, Logistics or Safety together with Lufthansa Airlines based on 15 years of The platform is easily integrated into your existing business manuals lifecycle: Library (Cloud CMS), Editor (Web based
or Analytics. The suite has a unified database that allows a common experience and excellence in electronic flight systems and brings together the best tools to handle data WYSIWYG editing, content reuse), Merger (automated OEM/
seamless flow of data and information between operational operations manuals and processes to fulfill both current and acquisition and data analysis — all on scalable infrastructure. airline manuals reconciliation), Analytics (data checker,
functions. Our product is highly customizable and designed future requirements. EFOM — A manufacturer independent Best of all, we even take the day-to-day management off compliance to regulations, revision report), Publisher (HTML,
to adapt to clients’ specific requirements. We do our own Content Management System. Functionally mature and   based your hands. PDF and XML), Dispatcher (Distribution of publications,
implementations, on a turnkey basis, and also provide on 17 years of experience, EFOM makes it possible to fulfill
Mobile Content Management), Explorer (Web & Mobile &
prompt, reliable and economical technical support in-life. FlightOps requirements, e.g. expandable for new publishing Our CoNVerge platform is blazing a trail in the aviation
EFB viewers).
backends; flexible to integrate new documents; open for sector. In a hi-tech industry, where the stakes are even higher,
customized enhancements or to integrate business processes long-standing clients such as British Airways Cityflyer know It also supports interoperability with other systems, and
such as Compliance Management. DocSurf Mobile — A they can rely on NVable and our custom-designed software (manuals can be exported to their native XML standard. Our
Library Viewer for MRO and FlightsOps documents is to make things simple, safer, more secure and streamlined. customers benefit from the best in class secured Cloud offer
available as a native iOS app or Windows application. The We provide airlines with technology solutions that reduce as well as premium support services delivered by our Tech
revision service allows change lists to be checked and effort, improve processes and produce useful information, Pubs experts committed to assisting users at every stage of
content to be compared with a previous version. Navigation with one simple goal — to change things for the better. the process.
is intuitive and includes a fast and easy search. A user
independent  management of favorites and notes is provided, Bring everything together and do IT better when you bring Orlando is the sole off-the-shelf solution approved by the
keeping this information revision safe and available. onboard CoNVerge and NVable. leading turboprop manufacturer ATR to manage the ATR
Flight Operations XML manuals.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 72

 DIRECTORY

Ramco Systems Rolls-Royce Controls ROTA.technology Inc. Rusada

and Data Services
W: www.ramco.com/aviation-suite/ W: www.controlsdata.com W: rota.technology W: www.rusada.com
T: +91 9677156327 T: +44 (0) 1332 777 100 T: +1 321 710 7682(ROTA) T: 03333 440730
E: cynthia@ramco.com E: info@controlsdata.com E: info@rota.technology E: information@rusada.com
Location: 21 offices worldwide Location: Germany, UK, USA, India, New Zealand Location: Melbourne, FL USA and global Location: Switzerland, USA, UK, UAE, India,
Singapore, Australia

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• Ramco Aviation M&E Solution, Ramco • VisiumDIAGNOSTIC, VisiumFUEL, • Consulting, MXF Software, PDS(Process • Envision
Aviation MRO Solution, Ramco VisiumAQD Development System) and custom
KEY BUSINESS/SOFTWARE AREAS
Anywhere Apps, Ramco flyMORE applications
KEY BUSINESS/SOFTWARE AREAS • Fleet Management
KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Base Maintenance
KEY BUSINESS/SOFTWARE AREAS
• Maintenance & Engineering • Fuel Efficiency Management • Line Maintenance
• MRO IT Software Implementations
• Maintenance, Repair & Overhaul • Emissions Monitoring • Flight Operations
• MRO IT Software Upgrades
• Mobility Solutions • Fleet Reporting • Materials Management
• MRO IT Software Support/Managed
Ramco Systems offers Aviation Maintenance solutions on • Safety, Quality and Risk Management Services Rusada develops ENVISION - an industry leading MRO
premise and on cloud, with multi-tenant capability and next- • MRO Business and Parts Management and Flight Operations solution. With over 100 customers
gen mobility for Airlines, Heli-Operators, MROs and Charter • MX Long Range Planning worldwide and a combined fleet of 2,000 fixed wing and
operations. Its comprehensive scope spans the spectrum of Today, in the aerospace sector only, over 1,300 customers • MRO IT Custom Software Development rotary aircraft, ENVISION is used by aircraft operators and
organizational needs, including Finance, HCM, Manufacturing, are benefiting from Rolls-Royce digital services globally. MRO’s to successfully manage their operations.
With MRO systems projects and support spanning
Planning and Optimization, in one integrated platform. Through our EHM services, we monitor around 10,000
both the military and commercial markets ROTA brings
engines, 24 hours a day, 7 days a week, 365 days a year, The latest version of ENVISION is web-based and device-
proven experience to all sides of aviation. Our team has
Ramco Aviation’s latest Next-Gen digital technologies include: analysing billions of data points on-board per flight, and agnostic with an intuitive and user-friendly interface.
been embedded for years in the business functions we
Mobility Solutions: Ramco’s next-gen mobility solutions millions every day on the ground. Our digital services Modules, which can be purchased individually or as part
support. In both military and commercial. Specializing in
for maintenance operations are available through an app complement the Group’s TotalCare® Service Solutions of of an integrated solution, include: Fleet Management, Base
system implementations and upgrades ROTA brings deep
ecosystem wherein everybody involved can seamlessly Maintenance, Availability, Efficiency and Asset Value, allowing Management, Line Maintenance, Component Maintenance,
knowledge of aviation business processes, integrated
execute critical operations on the go, from anywhere, anytime; our customers to increase availability of their critical assets, Materials Management, Financial Management, Resource
into custom built software, to provide not only all testing
The BOTS Revolution: Ramco intelligent CHATBOTS deliver minimising risk and operational disruption to ultimately Management, Quality & Safety Management and Flight
documentation but also leave customers with a full manual
parts data, manage AOGs, and perform daily admin tasks for improve their operational efficiency. Operations.
of SOPs moving forward. Aside from upgrades ROTA has
a more personalized and immersive ERP experience; Hyper-
completed a number of data projects from cleaning up
Connected Ecosystem: B2B integrations with AeroXchange,
aircraft configuration to system security overhauls. After these
Gains, Logistics providers and OEMs bringing Suppliers,
upgrades or projects, training and ongoing admin support
Customers and Logistics providers together on ONE platform
can be provided for any MRO IT needs.
Ramco Series 5 reduces Turn Around Time (TAT) while
increasing operational performance and compliance through
user-friendly interfaces. Ramco has always been an innovator
in maintenance IT — enabling clients to focus more on
business-critical activities, while the solution processes
transactions and decision support, based on intelligent rules.
Powering 4000+ aircraft and 21,000+ end-users, Ramco is
used by more than 75 operators world-wide.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 73

 DIRECTORY

Seabury Solutions Swiss Aviation Software TRAX TrustFlight

W: www.seaburysolutions.com W: www.swiss-as.com W: www.emro.com W: www.trustflight.io
T: +353 61 749 010 T: +41 61 582 72 94 T: +1 305.662.7400 T: 44 (0) 330 229 0219
E: mkt@seaburysolutions.com E: marketing@swiss-as.com E: sales@trax.aero E: info@trustflight.io
Location: Ireland; Argentina Location: Basel, Switzerland; Miami, FL, USA; Location: Miami, FL, USA; West Sussex, UK; Tokyo, Location: Leamington Spa, UK; Edinburgh, UK;
Singapore Japan; Riyadh, Saudi Arabia Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCTS MARKETED NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority • AMOS • eMRO Tech Log, Task Cards
• eMobility Digital Logbook
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
CAMO (service)
• Technical Operations • Material Management
Aircraft Registry (service)
• CAMO • Engineering
KEY BUSINESS/SOFTWARE AREAS
• MRO • Planning
• Engineering & Planning KEY BUSINESS/SOFTWARE AREAS
• Performance Analytics • Production
• Production & Shop Aircraft log books
• Regulator Applications • Maintenance Control
• Technical Records & Reliability Aircraft maintenance task cards
Seabury Solutions is a leading global aviation software Swiss AviationSoftware unites over 25 years of IT experience
• TRAXDoc Document Control Digital and paperless working
development and consultancy company. It was established with profound MRO expertise and offers its customers the
in 2002 and forms part of the Seabury Group. Seabury functionally unsurpassed and technologically state-of-the- • Supply Chain Management CAMO support
Solutions has built a reputation in that time as the vendor art maintenance system AMOS. AMOS is a comprehensive, • E-enabled Aircraft Capabilities Aircraft Registry support
who delivers cost effective world class aviation management fully-integrated software package that successfully manages • Aircraft Mobility apps From inception, TrustFlight has been ingrained in the aviation
software. The integrated product range includes solutions for the maintenance, engineering and logistics requirements of • Maintenance Mobility apps industry. Founded by two commercial pilots with a proven
Airlines, MRO Organizations, Aviation Regulators. Enterprise modern airlines and MRO providers by fulfilling demanding
Performance Analytics Systems (EPAS) includes models used airworthiness standards. Today, over 140 customers worldwide
• Warehouse Mobility apps track record at the intersection of technology and business,
the business has grown considerably and with stability,
for Maintenance Analytics, Contracts and Invoicing, Flight steer their maintenance activities with AMOS, which makes TRAX is the global leader in the aviation industry for MRO
having recently celebrated the opening of a fourth office.
Profitability, Budget Planning, Fuel Planning, Market Analytics AMOS one of the industry-leading MRO software systems ERP software, with almost 190 airlines using their products.
and Sales / Distribution Analytics. worldwide. TRAX has the most advanced maintenance software
Throughout, TrustFlight gained an incredible team with
solutions available for airlines and MROs worldwide with
backgrounds spanning different areas of aviation and
With our software products serving over 80 customers in 35 fleets consisting of all types of aircraft. TRAX eMRO is a
technology, ensuring a solid presence in the industry. Now
countries globally they are suitable for the largest to small / completely integrated product, in addition, the eMobility suite
offering a range of products and services within the sector,
medium sized operations. offers a range of iOS apps to provide mobile accessibility.
TrustFlight helps to remove costly paperwork and associated
Organizational efficiency gains can be substantial when
Alkym Management and Control System for Aircraft errors, preserve aircraft value, and increase efficiency and
using TRAX eMRO and eMobility, and ROI is quickly realized.
Maintenance is a modular solution where each organization safety in aircraft operations.
TRAX maintains its advantage over the competition by
can select which tools meet their requirements. This proven developing software that works for customers through Five values shape TrustFlight’s culture, guide the business’s
solution brings the top functionality in market leading modern technology, world class support and strong customer work and the way it grows. Integrity Transparent and
implementation time scales. Typically, the average time to GO relationships. open: offering trust to partners and assuming it from
LIVE is between 8 and 15 weeks. With 24 / 7 professional
them. Responsibility Owning the work they do and taking
support services to make sure your teams are getting the
responsibilty for it: striving to make it the best possible.
best from our systems Seabury Solutions should be on every
Leadership Leading from within: providing support for the
short listing to compare the value proposition against the
team to do incredible work and drive the industry forwards.
market.
Innovation Products are crafted for the future needs of the
industry, going beyond what exists in the market. Excellence
Every one of TrustFlight’s values contributes towards the
excellence in their products.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 74

 DIRECTORY

AIRCRAFT IT
Operations
Ubisense Vistair Systems Yonder
W: www.yonder.info
W: www.ubisense.net W: www.vistair.com T: +41 44 505 14 94
T: + 44 (0)1223 535170 T: 01454 550663 E: contact@yonder.info
E: GLOBALenquiries@ubisense.net E: info@vistair.com Location: Zurich, Switzerland
Location: Cambridge, UK; Denver, USA, Düsseldorf, Location: United Kingdom
Germany; Paris, France; Tokyo, Japan; Vancouver,
Canada

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED

• SmartSpace, enterprise location • DocuNet, CrewNet, SafetyNet, Yonder Mind
intelligence platform QualityNet, RiskNet
KEY BUSINESS/SOFTWARE AREAS
KEY BUSINESS/SOFTWARE AREAS
• SmartSpace Production Logistics
KEY BUSINESS/SOFTWARE AREAS
• Aviation Document Management Solution
Content Management System
Workflow-based Content Distribution
Webinars
Monitor
• SmartSpace Asset Monitor
• Aviation Safety Management Software
• Aviation Quality Management Solution
Compliance Tracking
Content-based Learning eJournals
Software
• SmartSpace Audit & Compliance • Crew Notices and Bulletins Software Documentation as a Service
• SmartSpace Compliance Monitor Vistair provides document, safety and quality management Yonder helps users find relevant information by providing
shorter documents and manageable revisions. A workflow-

Conferences
Digital transformation is driving a fundamental change in the technology solutions to support the delivery of improved
safety, compliance, and operational efficiency that results based approval tool allows to collaborate without being
Aerospace, Defence and MRO sectors. By focusing on their
in significant commercial savings to airline organisations. physically in the same location. This workflow is configured
culture, processes and tools, companies will leverage new
to customer specific needs and can include regulatory

News
technologies to become smarter, more productive and lay the Combining technology, development expertise and service
delivery, Vistair’s solutions provide both airlines and ground authorities and external stakeholders.
foundations for greater competitiveness in a digital world.    
operations with an approach that helps demonstrate a clear
  We have over 15 years of experience with electronic

Advisory Unit
Connecting manufacturing systems to real-world business link between increased reporting and a change in procedures
documentation in aviation that we can leverage to our
process is fundamental to realising this vision and and behaviours, to drive a safer organization  
customers’ benefit. Our team has a diverse background
Ubisense’s SmartSpace provides a foundation platform for
Document Management: DocuNet™ is a powerful document ranging from a former EFB administrator for a large
our customers’ Industry 4.0 strategy. SmartSpace enables
management and distribution solution, capable of delivering international airline to a long-haul captain knowing from his
OEMs and MROs to create a real-time digital twin of
a complete operational library of all mission-critical content own experience what crews need.
their environment, connecting activities to manufacturing,
execution and planning systems, making real-world processes across multiple platforms and fleets. It provides a process for
Our software adds meta-information to the content to
Want to be involved?
involving moving assets visible and measurable.   airlines to control the intellectual content of manuals, handling
allow re-using of the same information in different contexts
processes relating to data, publication and delivery, enabling
(filtering, versions, revisions, etc.). Differentiating software
Offering in-depth knowledge of the sectors in which airlines to focus on core business operations.
features include: Dynamic content filtering; Revision task lists;
Simply email
it operates, Ubisense has long standing relationships
Safety/Quality Management: SafetyNet™ is an aviation Workflow-based approval tool
with many customers across target markets including
aerospace and defence, passenger and commercial reporting system and investigation solution that drives real
Our services consist of converting lengthy manuals into small
change in the management of safety-related occurrences.
info@aircraftIT.com
vehicle manufacturing, communications and utilities. Since information units (modules) and keeping these modules
inception in 2002, we have built up a strong  customer It is currently deployed by a number of global airlines
up-to-date. Differentiating service features include: We do the
base including 6 of the top 10 Fortune 500 manufacturers, including Delta and also counts the military among its
hard work for you: converting lengthy manuals into modules;
user base. Complementing this is RiskNet™ an advanced,
for more information
9 of the leading  10  automotive manufacturers, 2 of the We can keep your information up-to-date, you stay in control
top  3  aerospace manufacturers and 5 of the major telecoms change and aviation risk management solution that provides
through workflow-based approval; We deliver precision work,
network operators around the  world use our solutions hazard identification. Integrating with both, QualityNet™ is
proudly made in Switzerland
including 3 of the top 4 in  North America. a comprehensive aviation compliance software that enables
Quality Managers to manage audit schedules, checklists and
non-compliances through an intuitive interface. Yonder

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details www.aircraftIT.com
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2020 • 75

 KEEP UP WITH
MRO IT
DEVELOPMENTS

SUBSCRIBE HERE FOR FREE…

IT TAKES A FEW MOMENTS
AIRCRAFT IT
MRO