Assignment
Knowledge Management
Submitted to: Mam Sundas
Submitted by: Group C
Roll no. 5,17,26,29,32,37,38,43,45
Semester: BS(IT) 7TH (Morning)
Session: 2016-2020
Department of Information Technology
Govt College Women University Faisalabad
The McElroy Knowledge Management Cycle
Knowledge Management:
It is the conversion of tacit knowledge to explicit knowledge and then
share it within organization. It is the process through which organizations generate value from
their intellectual and knowledge-based assets. Purpose is to store the knowledge in organization
memory.
Knowledge Management Cycle:
It is a process of transforming information into knowledge within an
organization. It explains how knowledge is captured, processed and distributed in an
organization.
McElroy Knowledge Management Cycle:
“McElroy (1999) outlines a knowledge life cycle that consists of the
processes of knowledge production and knowledge integration, with a series of feedback loops to
organizational memory, beliefs, and claims and the business-processing environment.”
Diagram:
1. Knowledge Production:
Knowledge Production consist of four basic phases
Manage:
When producing a knowledge asset, there needs to be some management
of the context. This mainly includes things like the setting up and
processing of user, roles, permissions and groups.
Create:
Content needs to be created, so we need content-creation interfaces. like
in blogging you write your posts – that is a content creation interface.
Process:
Processing is a high-level abstraction for workflow because far too many
systems build hard-coded workflow pipelines into their platforms.
Share:
Avenues for sharing and the requirements of this process are proliferating daily
and the needs can be so complex that any system built to manage ‘sharing’ needs
to be extremely flexible.
2. Organisational Knowledge:
Organizational knowledge is the collective knowledge and abilities possessed by
the people who belong to an organization. By definition, knowledge is a living type of
information that is actively communicated and used by people.
There following are common Types of organizational knowledge.
Tacit Knowledge
Explicit Knowledge
Cultural Knowledge
3. Knowledge Integration:
Process by which an organization introduce new knowledge claims into the
operating environment and discard new one.
This includes all knowledge transitions.
A major strength of the McElroy KM cycle is that it evaluates/validates knowledge before
integrating it into the knowledge base.
4. Distributed Organisational Knowledge Base:
“The configuration of all the mental and cultural knowledge in the enterprise.”
The continuing knowledge and information outcome of knowledge processing defined
by the configuration of biological, mental, and cultural knowledge at any point in time. everyone
in an organization draws on some aspect of the DOKB in acting and participating in all business
processes, and the DOKB is always changing as a result of the operational business, knowledge
production, and knowledge integration of people and collectivities in an enterprise. Therefore, as
time passes, the DOKB changes. It loses knowledge and information, gains other knowledge and
information, grows its stock of knowledge and information, and exhibits changes in the
arrangement or configuration of the knowledge and information within it, and also changes in the
attitudes, values, and other predispositions it reflects.
5. Business-Processing Environment:
Matched expectations:
o Reinforcement of existing knowledge
o Leads to reuse
o Double-loop learning
Failed to match expectations:
o Adjustments in business processing behavior
o Single-loop learning
Diagram:
Claim Formulations:
Problem Claim Formulations:
An attempt to learn and state the specific nature of the detected knowledge
gap.
Knowledge Claim Formulation:
A response to validated problem claims via information acquisition and
individual/group learning
New knowledge claims are tested and evaluated via knowledge claim evaluation
processes
Evaluation leads to a decision.
Summary:
Zack Bukowitz and Williams WIIG McElory
Acquisition Get Creation Learning
Refinement Use Sourcing Validation
Store Learn Compilation Acquisition
Distribution Contribute Transformation Integration
Presentation Assess Application Completion
