Project Charter
Develop Wilmont Pharmacy Drone Service
05-Jan-20
Wilmont is a top-ranked pharmacy store in US, which is secretly considering delivering
Project Description prescriptions by flying drone. They have made a deal with DroneTech to prototype this
project in San Francisco area for four pharmacies.
The project is to be handled by the DroneTech team which will provide the drone
Project Purpose technology as well as the drone piloting and delivery systems, but will customize its
systems and business process to conform to Wilmont’s requirements.
This is a pilot project to deliver pharmaceutical products by piloting drones. The already
ready process to handle order entry, delivery confirmation, and a mobile app need to
be customized for Wilmont’s, keeping in mind that the service is available for
customers in San Francisco. Customers in apartment buildings will not be permitted in
Scope/Boundaries
the prototype due to delivery issues. Provide the four participating pharmacies with all
the information needed on the drone delivery technology, making sure they are fully
comfortable to load products into the drone package carrier and engage in this
prototype by the time for first flight.
Identify what modifications to the drone flight operations will be necessary. The client
requires significant restrictions on the approval of customers for this service, so there
will need to be a segment of the process to allow Wilmont’s management to approve
the customer, send a confirmation to the customer, etc. The project also includes to
Requirements provide security to Wilmont's business information, the customers' privacy and
proprietary information. Only four (4) of Wilmont’s pharmacies will
participate in the prototype delivery system and they need to be provided with all
information for drone delivery technology. The project requires to adapt temperature‐
controlled product bagging system along with a bubble‐type cushioning system.
Deliverables/Objectives Deliverables/Objectives Success Criteria
Provide the required modified
hardware and technical system
requirements for completing the
Delivering prescriptions and drugstore items by project below the total of
flying drone. $750,000. A project plan with
detailed costs will be given to
Wilmont’s as a part of the final
contract.
Provide temperature‐controlled product bagging Providing apt knowledge and
system along with a testing measures to ensure new
bubble‐type cushioning system for the customer package release system works
delivery packaging. efficiently.
Provide the four participating
pharmacies with all the
information needed on the drone
delivery technology, making sure
Communicate with the pharmacy stores. they are fully comfortable to load
products into the drone package
carrier and engage in this
prototype by the time for first
flight.
Keep in contact with each of the
project team members of
Wilmont and reach their
requirements keeping in mind
success of the project. Interface
communications about deliveries
for Wilmont’s customers
Achieve a long term relationship with Wilmont and electronically through email,
gain more such projects in future. online, and through mobile alerts
as the customer requests. A total
of 4 new drones for this
prototype project will be
dedicated to the project and
need to be painted in the
Wilmont’s corporate colors and
logo.
Project Initiation- 5th January
Product procurement and modifications- 4th May
Modified application ready for review- 5th October
Schedule
System and device ready for client review- 16th November
Delivery of drones- 26rd November
First customer delivery flight- 30th November (to avoid harsh weather in San Francisco)
Budget (Pre-approved) Not exceeding $750,000
The system should have temperature‐controlled product bagging system along with a
bubble‐type cushioning system.
Only 4 pharmacies are to be considered for the project.
Each new delivery of drone will cost $18,034.00 which will be included into the budet
of the project.
Assumptions and
Allow $20,000 worth of spare drone parts and batteries to be on‐hand for this project.
constraints
The project should likely come well under a total of $750,000.
Allocate a total of 4 new drones for this prototype project, and these will need to be
painted in the Wilmont’s corporate colors and logo.
Begin the project on next January 5, and that their first customer delivery flight should
take place no later than November 30 to avoid harsh weather in the San Francisco area.
The contract aspects or services change, as no formal contract has been penned yet.
The device suffers damage during delivery.
The project budget estimate goes beyond $750,000.
Risks
The drone delivery system doesnot adapt to temperature sensitive or breakable items.
The security of Wilmont's business information, customer privacy and proprietary
information is at risk.
Use the already available system for drone technology and modify with requirements
for the Wilmont case. Learn from the similar projects operating in the country for
References
drone technology. Communicate with pharmacy store and customers for their
requirements from the project.
Key Stakeholders
Owner/Client Wilmont Pharmacy
Project Sponsor Wilmont Pharmacy
Project Undertaken by DroneTech
Executive (Wilmont) George Cranston
Executive (DroneTech) Jordan Kempler
Project Manager
Meet Shah
(DroneTech)
Project Manager (IT
Mary Pearson
Department) (Wilmont)
Project Manager
(Business Operations) Phillip Greenberg
(Wilmont)
Project Manager
William Scott
(Security) (Wilmont)
IT Head (DroneTech) Eileen Seymour
Flight Operations
Gerald Hasper
Manager (DroneTech)
Change Management
Shirley Johnson
Coordinator (Wilmont)
Attorney (Wilmont) Alan Swanson
Attorney (DroneTech) Katie O'Ryan
Senior Testing
Elizabeth Walton
Specialist (Wilmont)
The Project Manager has full authority to make decisions on design, schedule and other
Authority Levels items. He cannot commit to costs or fund raising strategies without approval. He
reports directly to the CEO of DroneTech (Jordan Kempler).
All budgets and purchases must be approved by the Client and within the budget
Project Approval provided.
Requirements The system requirements and equipments are to be approved by Client and modified
by the team.
Approvals:
Project Sponsor
George Cranston
(Wilmont):
Project Executive
Jordan Kempler
(DroneTech)
Project Manager
Meet Shah
(DroneTech):
Finance Manager:
