®

Security System
Owner’s Manual

Interactive Technologies Inc.

2266 North 2nd Street
North St. Paul, MN 55109

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 FCC Notices
FCC Part 15 Information to the User
Changes or modifications not expressly approved by Interactive Technologies, Inc. can void the user’s
authority to operate the equipment.

FCC Part 15 Class B

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be deter-
mined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the affected equipment and the Panel receiver to separate outlets, on different branch cir-
cuits.

Consult the dealer or an experienced radio/TV technician for help.
Commander and ITI are registered trademarks of Interactive Technologies, Inc.
Magic Key is a trademark of Interactive Technologies, Inc.
Energizer is a registered trademark of Eveready, Inc.
Ultralife is a registered trademark of Ultralife Batteries, Inc.
X-10 is a registered trademark of X-10 (USA) Inc.

For reprints order: 46-585-01-ITI Rev. D

Cover 46-702-ITI
Text: 46-701-ITI Rev. B

Copyright ITI 1998

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 TABLE OF CONTENTS

SECTION 1–
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How the System Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Typical System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Wireless Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Wireless Touchpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Sirens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SECTION 2–
HOW THE SYSTEM COMMUNICATES TO YOU . . . . . . . . . . . . . . . . . 11
Panel Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Alarm Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System Status Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

SECTION 3–
BASIC SYSTEM OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Primary Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Temporary Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Secondary Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Entering and Exiting Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Entering the Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Exiting the Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Arming and Disarming Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning System Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning System On (STAY and AWAY). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating Emergency Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Police, Fire, and Auxiliary/Medical Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Silent Duress Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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 SECTION 4–
ADVANCED SYSTEM OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . 27
Arming with No Alarm Delay (NO DELAY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Bypassing Normally Armed Sensors (BYPASS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Chime Feature (CHIME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Controlling Lights (LIGHTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Panel Light Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User Light Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using and Programming the Magic Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Magic Key Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Keychain Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Checking the System Status (STATUS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Checking for Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adjusting Panel Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

SECTION 5–
MAINTAINING YOUR SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Required System Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing Panel Backup Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing Smoke Sensor Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing Other Sensor Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

SECTION 6–
TROUBLESHOOTING YOUR SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . 45

SECTION 7–
PLANNING FOR EMERGENCIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

APPENDIX A–
ALARM SYSTEM NOTICE 53

GLOSSARY 55

INDEX 57

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 S E C T I O N 1 –

INTRODUCTION
Congratulations on your selection of the Commander 2000 security system! This system is
designed to provide you with years of dependable service.

This manual includes step-by-step instructions for the proper use of your security system. Read this
manual before you begin using your system.

How the System Works

The Commander 2000 security system is a wireless, supervised system. Wireless means
that most sensors use radio waves instead of wires to communicate with the Control Panel
(panel). With a supervised system, the wireless sensors communicate with the panel on a
regular basis. There are three features that are unique to supervised security systems:

Automatic Sensor Communication Testing
The system receives a signal from each sensor every 64 minutes. This signal tracks
sensor communication.

User Friendly Arming
The system tracks the status of each sensor and sounds protest beeps if sensors are
open or have a trouble condition when you attempt to arm. If you ignore these protest
beeps, the panel automatically bypasses the protesting sensor(s) and arms the system
to the desired level.

Sensor Battery Monitoring
The system notifies you of sensors with low batteries.
These three features help ensure that your Commander 2000 system handles alarm condi-
tions in the appropriate manner.

Typical System Components

Figure 1 shows a typical system configuration, highlighting the devices that communicate
with the panel and the devices that the panel controls in response to system conditions.
A description of typical system components begins on page 8.

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 T H E S E D E V IC E S R E P O R T T O T H E P A N E L .

D O O R /W IN D O W S E N S O R 4 -B U T T O N K E Y C H A IN T O U C H P A D
IT I P A R T N O . 6 0 -6 8 6 -4 3 IT I P A R T N O . 6 0 -6 0 6

O F F S T A Y A W A Y

1 2 3
N O D E L A Y

4 5 6
C H IM E

7 8 9
S T A T U S B Y P A S S

S T 0 B Y

C O M M A N D

P IR M O T IO N D E T E C T O R H i-T E C H H A N D H E L D T O U C H P A D
IT I P A R T N O . 6 0 -6 3 9 -4 3 IT I P A R T N O . 6 0 -6 8 7 -4 3

S M O K E S E N S O R S H O C K S E N S O R *
IT I P A R T N O . 6 0 -6 6 8 -4 3 IT I P A R T N O . 6 0 -7 0 6 -4 3

* N O T IN V E S T IG A T E D B Y U L . 8 3 3 3 G 4 9 B .D S F

Figure 1. Typical System Components

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 T H E S E C O M P O N E N T S R E S P O N D T O
C O M M A N D S F R O M T H E P A N E L .

S L IM L IN E H A R D W IR E
IN T E R IO R S IR E N A N D P IE Z O
IT I P A R T N O . 6 0 -4 8 3 -0 1

Q U IC K R E F E R E N C E C A R D

P O W E R 1 2 3 4 5 P O L IC E

R E A D Y

S T A Y 6 7 8 9 0 F IR E
A W A Y

N O D E L A Y
S T A T U S B Y P A S S C O M M A N D A U X IL IA R Y
T R O U B L E

E X T E R IO R S IR E N
IT I P A R T N O . 1 3 -0 4 6

T E L E P H O N E L IN E
X -1 0 P O W E R H O U S E
C O N T R O L P A N E L 1
3
1 5
IT I P A R T N O . 1 3 5

6 0 -6 7 6 -4 3 -8 Z 1 1
9
7

6 0 -6 7 6 -4 3 -1 7 Z O
U N IT
A
C

M E
P R O C E S S E S IN F O R M A T IO N R E C E IV E D F R O M K G
S O M E S E N S O R S A N D C O N T R O L S O T H E R H O U S E
I

S EN S O R S A N D C O M P O N E N T S IN R E S P O N S E L a m p M o d u le

T O IN F O R M A T IO N R E C E IV E D .
U S E R C O N T R O L S S Y S T E M F R O M H E R E . X -1 0 L A M P M O D U L E
IN S T A L L E R P R O G R A M S P A N E L F R O M H E R E . IT I P A R T N O . 1 3 -2 0 4

C E N T R A L S T A T IO N

8 3 3 3 G 3 3 B .D S F

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 Panel
The panel is your security system’s most vital component (see Figure 2). It per-
forms four main functions:
■ Lets you operate the system and set system options.
■ Provides you with feedback from the system through indicator lights, voice
messages, and status and alarm beeps.
■ Receives signals from wireless sensors and wireless touchpads throughout
the premises.
■ Responds to alarm and trouble conditions by reporting with voice and alarm
sounds; controlling output devices, including sirens and X-10® Lamp Mod-
ules; and if necessary, contacting your monitoring service over the phone
line.

IN D IC A T O R L IG H T S E M E R G E N C Y B U T T O N S

P O W E R 1 2 3 4 5 P O L IC E

R E A D Y

S T A Y 6 7 8 9 0 F IR E
A W A Y

N O D E L A Y
C O M M A N D
S T A T U S B Y P A S S A U X IL IA R Y
T R O U B L E

8 3 3 3 G 0 6 A .D S F

B U IL T -IN S P E A K E R O P E R A T IO N B U T T O N S

Figure 2. Panel Lights, Buttons, and Speaker

Wireless Sensors
Wireless sensors are your security system’s detection devices. They perform two
functions:
■ Notifies the panel if a change in the normal state of a sensor occurs. For
example, if the system is armed and you open a protected door, the sensor
reports to the panel and an intrusion siren sounds.

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 ■ Checks in with the panel approximately every hour to indicate proper opera-
tion. If a sensor fails to report to the panel within a specified time (pro-
grammed by your security consultant), a communication failure is reported
to the monitoring service and the system sounds trouble beeps (see Section
6, "Troubleshooting Your System").

Wireless Touchpads
Wireless touchpads let you operate the system inside or outside the premises. A
wireless touchpad’s range will vary, depending on the conditions of the premises
and the location of the panel relative to the wireless touchpad.
NOTE: The Energy Saver option, shown on button 5 of the Hand-
held and Wall-Mount Wireless Touchpads, is not available
with the Commander 2000.

Sirens
Sirens create two types of sounds, which alert you to the following:
■ Alarm conditions
■ System status

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 S E C T I O N 2 –

HOW THE SYSTEM COMMUNICATES

TO YOU
This section describes how your security system uses indicator lights, alarm sounds, status beeps,
and voice messages to communicate system information to you.

Panel Indicator Lights

The indicator lights on the panel provide system status information. Table 1 describes
what each light means.

Table 1. Panel Indicator Lights

Indicator Light † ON ‡ OFF Blinking ∆

POWER AC power is on, AC power is OFF, AC power is on, and backup

and backup bat- and backup bat- batteries are bad.
teries are good. teries are okay.
READY System is ready Perimeter or inte- Perimeter sensors are ready to
to arm. rior sensors are arm, but interior sensors are
open, not ready to open and system can only
arm. arm to level 2.
STAY System is armed System is armed to level 2,
____
to level 2. with sensors bypassed.
AWAY System is armed System is armed to level 3,
____
to level 3. with sensors bypassed.
NO DELAY Delay is off. Delay is on. ____
TROUBLE System operating System is not operating prop-
____ normally. erly. Press STATUS for a voice
message of the problem.
† All lights scrolling indicates either a phone test or sensor test is on, or an armed sensor is activated.
Press STATUS for a description of the condition.
‡ All lights on steady indicates that the panel has lost its memory. Contact your security consultant
immediately.
∆ All lights blinking indicates that the system is in program mode. Contact your security consultant
immediately.

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 Alarm Sounds
Exterior and interior sirens make three alarm sounds on the premises (see Table 2). Fire
alarms take precedence over auxiliary/medical alarms, which in turn take precedence over
police alarms.

Table 2. Siren Alarm Sounds

Siren Type Description of Siren Sounds

Fire Alarm Steady tone

Police Alarm Slow ON-OFF-ON-OFF
Auxiliary/Medical Alarm* Fast ON-OFF-ON-OFF
* Interior sirens only

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 System Status Beeps
The panel speaker and interior sirens provide system feedback by sounding status beeps.
Table 3 describes the status beeps you may hear from your panel.

Table 3. Understanding Status Beeps

Type Pattern Indicates

1 beep System disarmed to level 1.

Arm- System armed to level 2, or armed to level 2 and exit delay
2 beeps
ing has expired.
Level
System armed to level 3, or armed to level 3 and exit delay
3 beeps
has expired.
2-beep continuous System armed to level 2 and entry delay is in progress.
Entry sequence *
Delay 3-beep continuous System armed to level 3 and entry delay is in progress.
sequence *
2-beep (1 long, 1 System disarmed to level 1 with chime feature on while an
Chime
short) exterior sensor opened.
1. System disarmed after an alarm from a wireless touchpad,
including Keychain Touchpad.
2-beep continuous 2. Attempt to arm to level 2 while the READY light is OFF,
Protest sequence (1 long, indicating an exterior sensor is open.
1 short) 3. Attempt to arm to level 3 while the READY light is OFF
(indicating an exterior sensor is open), or blinking (indicat-
ing an interior sensor is open).
1. System has AC power failure.
2. System has low sensor battery.
3. System has failure to communicate.
4. System has sensor failure.
6-beep sequence,
Trouble 5. System has low battery.
once every minute
6. System’s memory is clear.
Press STATUS for a voice message of the problem (see Section
6, "Troubleshooting Your System"), or contact your security
consultant.
* Entry delay beeps sound at a more rapid pace if an alarm has occurred. Exit the premises immediately
and call for emergency help from a neighbor’s phone.

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 Voice Messages
The panel speaker announces voice messages of system and sensor information. These
messages are described as they are encountered throughout this manual.

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 S E C T I O N 3 –

BASIC SYSTEM OPERATIONS

This section describes how to perform the basic system operations, including: using access codes,
entering and exiting the premises, turning the system on and off, and activating emergency alarms.

Using Access Codes

An access code is a four-digit number that lets you operate the system and prevents unau-
thorized use of the system. An access code is required for most system commands (unless
you are using the Magic Key™).
WARNING: Select access codes you and other system users will
remember. If you forget your primary access code, con-
tact your security consultant.

Primary Access Code

The primary access code allows you to perform all system commands. The sys-
tem allows you to have one primary access code. The default primary access
code is 1234. You should change your primary access code from the default to a
number that you can remember.

■ To change your primary access code:

1. Enter primary ACCESS CODE + STATUS + 8.
The panel beeps once.
2. Enter the new primary ACCESS CODE.
After five seconds, the panel announces, [new primary access code] OK,
indicating that the primary access code was changed.
NOTE: Because the first two digits of your duress code are the
same as the first two digits of the primary access code,
when you change the primary access code, the duress
code also changes (see "Silent Duress Alarm" on page 25).

NOTE: If your temporary access code is disabled, then changing

your primary access code will automatically make your
old primary access code the new temporary access
code. If you want the temporary access code to remain
disabled, you must disable it again using your new primary

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 access code each time you change your primary access
code.

Temporary Access Code

The temporary access code allows you to perform all system commands except
changing access codes and bypassing sensors directly. The system allows you to
have one temporary access code. You might give the temporary access code to a
babysitter or other service personnel.

■ To add or change the temporary access code:

1. Enter primary ACCESS CODE + STATUS + 7.
The panel beeps once.
2. Enter the temporary ACCESS CODE.
After five seconds, the panel announces, [temporary access code] OK,
indicating that the temporary access code was changed.

■ To disable the temporary access code:

1. Enter primary ACCESS CODE + STATUS + 7.
The panel beeps once.
2. Enter the primary ACCESS CODE.
After five seconds, the panel announces, [primary access code] OK, indi-
cating that the temporary access code was deleted.
NOTE: If your temporary access code is disabled, then changing
your primary access code will automatically make your
old primary access code the new temporary access
code. If you want the temporary access code to remain
disabled, you must disable it again using your new primary
access code each time you change your primary access
code.

Secondary Access Codes

Secondary access codes allow you to perform all system commands, except
changing access codes and bypassing sensors directly. You can have up to four
secondary access codes. The secondary access codes can be used in the same way
as the temporary access code, except the secondary access codes can only be set
and changed by your security consultant.

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 Entering and Exiting Premises
While the system is armed, delay times let you enter or exit through designated delay
doors without causing an alarm. A delay door is any door that is assigned a delay time. If
you activate any sensor before you open the delay door, an instant alarm sounds. When
entering the armed premises, you must disarm the system within the entry delay time.
After arming the system, you must exit the premises before the exit delay time expires.
There are two types of delays: standard and extended. Your security consultant will set up
and explain your system’s delays. Contact your security consultant to have your delay
times changed.

Entering the Premises

To prevent an alarm when entering the armed premises, you must:
■ Enter the extended delay door and disarm the system within the extended
delay time.
or– Enter the standard delay door and disarm the system within the standard
entry delay time.
or– Enter the extended delay door, then enter the standard delay door and disarm
the system within the standard entry delay time or within the time remaining
for the extended delay, whichever is less.
Example: The extended delay is set to 4 minutes, and the standard entry delay is
set to 32 seconds. If you enter the extended delay door and then open the standard
delay door after 3 minutes and 50 seconds, you have 10 seconds to disarm the
system.
If you enter the extended delay door and open the standard delay door after 2
minutes, the extended delay is canceled and you have 32 seconds to disarm the
system.

Exiting the Premises

To prevent an alarm when exiting the armed premises, you must:
■ Exit the standard delay door within the standard exit delay time.
or– Exit the extended delay door within the standard exit delay and the remain-
ing extended delay.
Example: The standard exit delay is set to 32 seconds, and the extended delay is
set to 4 minutes. If you arm your system and exit the standard delay door in 22
seconds, then you must exit the extended delay door within 4 minutes and 10 sec-
onds.

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 Arming and Disarming Your System
This section describes levels of security and how to arm and disarm the system.

Turning System Off

1 Use level 1 (OFF) to turn the system off when entering the premises with the sys-
tem armed to level 2 or 3 and when canceling an accidental alarm. Level 1 dis-
OFF arms your perimeter and interior sensors. The 24-hour sensors (such as smoke,
heat, freeze, emergency buttons, and fire pull stations) always remain armed.
CAUTION: Do not enter the premises if you hear sirens. Call
for emergency help from a neighbor’s phone.

■ To disarm the system from the panel or a Handheld

Touchpad:
1. Enter the premises through a delay door when the system is armed to level 2
or 3.
The panel and interior sirens sound entry delay beeps for the entire delay or
until you disarm the panel. You must disarm the system before the delay
time expires, or an alarm occurs.
CAUTION: Exit the premises immediately if the entry delay
beeps sound at a more rapid pace. This indicates
an alarm has occurred. Call for emergency help
from a neighbor’s phone.
2. Enter ACCESS CODE + 1.
The AWAY or STAY light turns off, and the panel and interior sirens sound
an arming level beep, and the panel announces, Alarm system is OFF, if you
disarmed from the panel.
CAUTION: If you disarm the system before entering the
premises, do not enter the premises if you hear
protest beeps. This indicates an alarm has
occurred. Call for emergency help from a
neighbor’s phone. For more information on this
feature, contact your security consultant.
3. Press STATUS to learn if there are any system problems.

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 ■ To disarm the system from a Keychain Touchpad:
1. Enter the premises through a delay door when the system is armed to level 2
or 3.
The panel and interior sirens sound entry delay beeps for the entire delay or
until you disarm the panel. You must disarm the system before the delay
time expires or an alarm occurs.
CAUTION: Exit the premises immediately if the two- or three-
beep sequence sounds at a more rapid pace.
This indicates an alarm has occurred. Call for
emergency help from a neighbor’s phone.
2. Press the Disarm button on the Keychain Touchpad.
The AWAY or STAY light turns off, and the panel and interior sirens sound
one short beep.
NOTE: Pressing the Disarm button will not disarm the system if an
alarm was generated by simultaneously pressing the arm
and disarm buttons.

CAUTION: If you disarm the system before entering the

premises, do not enter the premises if you hear a
two-beep continuous sequence (1 long, 1 short).
This indicates an alarm has occurred. Call for
emergency help from a neighbor’s phone. For
more information on this feature, contact your
security consultant.
3. Press the STATUS button to learn if there are any system problems.

■ To disarm the system using a Magic Key:

1. Enter the premises through a delay door when the system is armed to level 2
or 3.
The panel and interior sirens sound entry delay beeps for the entire delay or
until you disarm the panel. You must disarm the system before the delay
time expires or an alarm occurs.
CAUTION: Exit the premises immediately if the entry delay
beeps sound at a more rapid pace. This indicates
an alarm has occurred. Call for emergency help
from a neighbor’s phone.
2. Insert the Magic Key into the panel key slot (see Figure 3).

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 Hold the Key steady in the slot until the panel and interior sirens sound an
arming level beep and the panel announces, Alarm system is OFF. If any
alarms occurred, the panel announces the sensors that were activated.
M A G IC K E Y

P O W E R 1 2 3 4 5 P O L IC E

R E A D Y

S T A Y 6 7 8 9 0 F IR E
A W A Y

N O D E L A Y
S T A T U S B Y P A S S C O M M A N D A U X
T R O U B L E

8 3 3 3 G 9 5 A .D S 4

Figure 3. Inserting the Magic Key into the Slot

3. Press the STATUS button to find out if there are any system problems.

■ To turn off an accidental alarm:

1. With the panel in alarm, enter ACCESS CODE + 1.
The panel announces, Sensor [sensor #] [alarm type] alarm memory.
Alarm system is OFF.
Example: Sensor 16 intrusion alarm memory. Alarm system is OFF. Alarm
type may be intrusion, fire, or help.
If the panel is disarmed before a call is made to the monitoring service (from
8 to 20 seconds), the panel announces, Sensor [sensor #] [alarm type]
alarm memory. Alarm system is OFF. Alarm bypassed.

Turning System On (STAY and AWAY)

Arming the system means you are turning on intrusion detection. Depending on
the level you arm to, an alarm occurs if a perimeter or interior sensor is activated.

2 Use level 2 (STAY) when you want to stay in the premises with perimeter sensors
armed. Using level 2, you can also leave the premises through any delay door
S T A Y during the delay time. Level 2 arms all perimeter sensors, including door/win-
dow, shock, and glass break sensors, as well as all sensors that are active in level
1 (24-hour sensors).
3 Use level 3 (AWAY) when you are leaving the premises and want all sensors
armed. Level 3 arms all interior sensors, such as motion sensors, as well as all
AWAY
sensors that are active in levels 1 and 2.

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 ■ To arm the system from the panel or a Handheld Touch-
pad:
1. Close all perimeter doors and windows.
2. Check to see that the panel’s READY light is on or blinking.
or– If the READY light is not on or blinking, press the STATUS button to learn if
there are any system problems.
The system’s voice message should provide you with the number of any sen-
sors that are open. After double-checking those sensors, if the READY light
is still not on or blinking, refer to "Bypassing Normally Armed Sensors
(BYPASS)" on page 28. You also should contact your security consultant to
resolve the problem.
3. From the panel or a touchpad, enter ACCESS CODE + 2 or ACCESS CODE +
3 to arm to level 2 or 3, respectively.
or– Enter COMMAND + 2 or COMMAND + 3, if your system is set up for this
capability.
Depending on which level you arm to, the panel’s STAY or AWAY light
turns on, the panel and interior sirens sound arming level beeps at the begin-
ning of the exit delay, and the panel announces, Alarm system is ON [level 2
or 3].
4. Exit the premises within the delay time, if you are leaving.
When the delay time expires, the panel and interior sirens sound arming
level beeps again. If you are still in the premises and want to leave, disarm
and rearm the system, or you may cause an accidental alarm.

■ To arm the system from a Keychain Touchpad:

1. Close all perimeter doors and windows.
2. Check to see that the panel’s READY light is on or blinking.
or– If the READY light is not on or blinking, press the STATUS button at the
panel or a touchpad to learn if there are any system problems.
The system’s voice message should provide you with the number of any sen-
sors that are open. After double-checking those sensors, if the READY light
is still not on or blinking, refer to “Bypassing Normally Armed Sensors
(BYPASS)” on page 28. You also should contact your security consultant to
resolve the problem.
3. Press the Arm button until the light blinks.
The panel’s STAY or AWAY light turns on, and the panel and interior sirens
sound two or three beeps at the beginning of the exit delay.

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 NOTE: Depending on programming, a Keychain Touchpad may
arm your system to the next higher arming level or directly
to level 3 NO DELAY.
4. Exit the premises within the delay time, if you are leaving.
When the delay time expires, the panel and interior sirens sound two or three
more beeps. If you are still on the premises and want to leave, disarm and
rearm the system to prevent an accidental alarm.

■ To arm the system using a Magic Key:

1. Close all perimeter doors and windows.
2. Check to see that the panel’s READY light is on or blinking.
If the READY light is still not on or blinking, check all perimeter doors and
windows again to make sure they are closed. If the READY light is still not
on or blinking, see “Bypassing Normally Armed Sensors (BYPASS)” on
page 28.
3. Insert the Magic Key into the panel key slot (see Figure 3).
NOTE: The Magic Key rearms the system to its previous arming
level (level 2 or 3). See "Using and Programming the Magic
Key" on page 31 for more information.
4. Hold the Magic Key steady in the slot until the panel and interior sirens
sound arming level beeps, and the panel announces, Alarm system is ON
[level 2 or 3].
5. Exit the premises within the delay time, if you are leaving.
When the delay time expires, the panel and interior sirens sound arming
level beeps again. If you are still in the premises and want to leave, disarm
and rearm the system to prevent an accidental alarm.

Activating Emergency Alarms

The emergency buttons on the panel or touchpads allow you to activate the appropriate
emergency alarm. Table 4 is a comparison of the alarms that indicates how you can use the
panel and touchpads to activate each alarm and how you can expect your security system
to respond to them.

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 Table 4. A comparison of the alarm types

Where you can activate the

What the alarm activates
alarm

From From a From a Monitoring

Interior Exterior
Alarm type the Handheld Keychain service
sirens sirens
panel Touchpad Touchpad action

POLICE Yes Yes * Yes Yes Police alarm

FIRE Yes No * Yes Yes Fire alarm
AUXILIARY/ Pre-specified
Yes Yes * Yes No
MEDICAL instructions
SILENT Police alarm
Yes No * No No
DURESS
* Must be programmed by your security consultant

Police, Fire, and Auxiliary/Medical Alarms

Use the POLICE, FIRE, or AUXILIARY alarm buttons in an emergency.

POLICE
A police alarm activates interior and exterior sirens and sends a police alarm to
your monitoring service. The monitoring service should contact the police.

FIRE A fire alarm activates interior and exterior sirens and sends a fire alarm to your
monitoring service. The monitoring service should contact the fire department.

AUXILIARY An auxiliary/medical alarm activates interior sirens and sends an auxiliary/medi-

cal alarm to your monitoring service. The AUXILIARY button can be used to
request either auxiliary or medical service, if the monitoring service knows in
advance what service to contact in case of an alarm.

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 The emergency buttons are active in all security levels. The system recognizes
the emergency buttons as sensors (see Table 5).

Table 5. Emergency Button Sensor Numbers

Emergency
Sensor Number
Button

POLICE 81
FIRE 80
AUXILIARY 82

■ To activate a police, fire, or auxiliary/medical alarm

from the panel:
Press and hold both emergency buttons at the same time, for at least 3 seconds.
or– Press both emergency buttons twice within 3 seconds.
or– Press COMMAND, then immediately press both emergency buttons at the
same time.
The interior and exterior sirens and the panel sound the appropriate alarm. Exte-
rior sirens do not sound for auxiliary/medical alarms.

■ To activate a police or auxiliary/medical alarm from a

Handheld Touchpad:
Press and hold the appropriate emergency button for at least 3 seconds.
The interior and exterior sirens and the panel sound the appropriate alarm. Exte-
rior sirens do not sound for auxiliary/medical alarms.
NOTE: The Handheld Touchpad only has a POLICE emergency
button.

■ To activate an alarm from a Keychain Touchpad:

Simultaneously press the Arm and Disarm buttons until the light blinks to acti-
vate an alarm type set by your security consultant.
The interior and exterior sirens and the panel sound the appropriate alarm. Exte-
rior sirens do not sound for auxiliary/medical alarms.

■ To cancel a police, fire, or auxiliary/medical alarm:

Enter ACCESS CODE + 1 from the panel or a touchpad. Sirens are silenced, and
the panel announces, Sensor [sensor #] [alarm type] Alarm memory, Alarm
system is OFF. See Table 5 for the appropriate sensor number.

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 Silent Duress Alarm
If you are in a life-threatening situation (for example, if you enter the premises
and find an intruder inside), you can enter the duress code instead of an access
code while arming or disarming the system. The duress code causes the panel to
send a silent duress alarm to the monitoring service. This notifies the monitoring
service of a potentially life-threatening situation, but no alarms sound at the pre-
mises.
NOTE: If you do not have a monitoring service for your system,
you cannot use the silent duress alarm feature.
The first two digits of your duress code are the same as the first two digits of your
primary access code. The last two digits can only be changed by your security
consultant or monitoring service.

■ To activate a silent duress alarm:

Enter DURESS CODE + [1, 2, OR 3].
The panel and interior sirens sound the appropriate number of arming level beeps
for the level you selected, and the panel announces, Alarm system is [OFF or ON
level #]. The system immediately reports the duress alarm to the monitoring ser-
vice.
NOTE: Silent duress alarms cannot be canceled.

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Technical
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 S E C T I O N 4 –

ADVANCED SYSTEM OPERATIONS

This section describes how to perform the more advanced system operations, including: arming
with no alarm delay, bypassing normally armed sensors, using the chime feature, controlling lights,
and using and programming the Magic Key.

Arming with No Alarm Delay (NO

DELAY)
4 The No Delay feature is used when you want an alarm to sound immediately when a sen-
sor is activated, if the system is armed to level 2 or 3 and if the sensor is normally delayed
N O D E L A Y in that level. No Delay makes all normally delayed sensors instant for that arming period.
You might choose to use No Delay in a home when all family members are in for the night
and you are ready to arm the system to level 2. If an intruder opens a delay door, an instant
alarm occurs. You can also use No Delay if you are outside the premises, have a touchpad,
and are leaving.

■ To arm the system with no alarm delay time:

1. Close all perimeter doors and windows.
2. Check to see that the READY light is on or blinking at the panel.
3. Enter ACCESS CODE + [2 OR 3] + 4.
or– Press COMMAND + [2 OR 3] + 4, if your system is set up for this capability.
The red STAY or AWAY light on the panel turns on, the panel and interior sirens
sound arming level beeps, and the panel announces, Alarm system is ON [level two
or three]. The NO DELAY light on the panel turns on, and the panel announces, No
delay.

NOTE: Disarm the system before opening a perimeter door or window, or

an accidental alarm may occur.

■ To arm the system with no alarm delay from a Keychain

Touchpad:
1. Close all perimeter doors and windows.
2. Check to see that the READY light is on or blinking at the Panel.

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 3. Press the Arm button, then press the Star button and hold until the light blinks.
The Panel’s STAY or AWAY light turns on, and the Panel and interior sirens sound
arming level beeps. The NO DELAY light turns on, and the Panel and interior sirens
sound arming level beeps again.
NOTE: Disarm the system before opening a perimeter door or window, or
an accidental alarm may occur.

NOTE: Depending on programming, a Keychain Touchpad may arm

your system to the next higher arming level, or directly to level 3
NO DELAY.

Bypassing Normally Armed Sensors

(BYPASS)
BYPASS Use the Bypass feature to ignore selected sensors, so they can remain open or so they can
be opened and closed without sending an alarm. Bypassing a window sensor allows you to
leave the window open while the system is armed. Bypass also allows you to ignore a sen-
sor that is not working properly and is causing unwanted alarms. You can bypass all sen-
sors for any security level in which they are active, except smoke, heat, and fire pull
sensors. Bypassed sensors remain bypassed until you change security levels.
You can bypass sensors indirectly or directly. Indirect bypassing lets you bypass open sen-
sors when the system will not arm. Direct Bypass lets you bypass sensors when the system
is armed and operating normally.

■ To bypass sensors indirectly:

1. Arm the system. If the panel announces, Sensor [sensor #] open and sounds protest
beeps, continue to step 2.
If the panel arms successfully, you do not have to bypass any sensors.
2. Press BYPASS.
The panel announces, Alarm system is ON [level #]. Sensor [sensor #] bypassed.
NOTE: The indirect bypass procedure shall not be used in UL listed installa-
tions.

NOTE: The indirect bypass procedure does not work when you arm the
panel by pressing the COMMAND button rather than entering your
access code.

■ To bypass sensors indirectly from a Keychain Touchpad:

1. Press the Arm button. If the panel announces, Sensor [sensor #] open and sounds a
two-beep continuous sequence (1 long, 1 short), continue to step 2.
If the panel arms successfully, you do not have to bypass any sensors.

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 2. Press the Arm button again.
Depending on which level you arm to, the panel’s STAY or AWAY light turns on, the
panel and interior sirens sound two or three beeps, and the panel announces, Sensor
[sensor #] bypassed.

NOTE: The indirect bypass procedure cannot be used in UL listed installa-

tions.

■ To bypass sensors directly:

1. Enter primary ACCESS CODE + [2 OR 3] to arm the system to the desired level.
2. Enter primary ACCESS CODE + BYPASS + [SENSOR #]. Sensor numbers range from
01 to 18.
The panel announces, Sensor [sensor #] bypassed.
3. Repeat step 2 to bypass another sensor.
NOTE: You cannot bypass fire sensors, which include smoke, heat, and
fire pull sensors. But you can bypass 24-hour police and auxiliary/
medical sensors, including sensors in level 1 (see Table 5 for sensor
numbers).

■ To remove all sensor bypasses:

Change the security level.

■ To remove a single sensor bypass:

1. Enter primary ACCESS CODE + BYPASS + [SENSOR #].
The panel announces, Sensor [sensor #] ON.
If the panel announces, Invalid, try again, check that the sensor is closed, then repeat
step 1.
2. Repeat step 1 to remove another sensor bypass.

Using the Chime Feature (CHIME)

The Chime feature causes the system to sound chime beeps whenever a monitored perim-
7 eter door or window is opened. Chime only works in level 1, when the system is disarmed.

CHIME ■ To turn Chime on or off:

1. Enter ACCESS CODE + 1 from the panel or a touchpad to disarm the system.
2. Enter ACCESS CODE + 7.
or– Enter COMMAND + 7.
The panel announces, ON or OFF.

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 Controlling Lights (LIGHTS)
X-10 Lamp Modules allow your system to turn lights on and off. X-10 Lamp Modules can
0 control any incandescent lights that plug into an outlet.
LIGHTS
Panel Light Control
The Panel instructs the X-10 Lamp Module to control lights as follows:
■ During a fire alarm, lights turn on and remain on until the security level
changes or after 12 hours with no system status change.
■ During an intrusion alarm, lights blink until the siren time-out ends, then
they remain on steady for up to 12 hours with no system status change.
■ During entry and exit delay time, lights turn on and remain on for 5 minutes.
NOTE: If the system is disarmed during any of the above scenar-
ios, lights controlled by X-10 Lamp Modules turn on steady
and remain on for an additional 5 minutes.

User Light Control

Lights controlled by an X-10 Lamp Module can be turned on or off with the sys-
tem in any security level.

■ To turn controlled lights on or off from the Panel or a

Handheld Touchpad:
Enter ACCESS CODE + 0, with the Panel in any security level.
or– Enter COMMAND + 0 from the Panel or a touchpad.
The Panel announces, On or Off.

■ To turn controlled lights on or off from a Keychain Touch-

pad:
Press and hold the Light button until the light blinks.
The Panel announces, On or Off. Controlled lights turn on or off, depending
on the current setting.

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 Using and Programming the Magic
Key
The Magic Key feature allows you to quickly change the arming level of your system
from the panel without entering an access code and arming level. If you insert the Key into
the panel’s key slot while the system is armed to level 2 or 3, the panel disarms to level 1.
If you insert the Key later, the panel rearms to level 2 or 3, respectively. Before you can
use the Magic Key, you must first program the Key with a primary or temporary access
code.
When you program a Magic Key with an access code, you can use the Key to disarm the
system, and then rearm it to the previous arming level (level 2 or 3). A Key programmed
for primary access works as long as your primary access code is not changed. A Key pro-
grammed for temporary access only works for a limited number of days (00-99). You can
reprogram a temporary access Key at any time to increase or decrease the number of days,
or change it to a primary access Key.

M A G IC K E Y

P O W E R 1 2 3 4 5 P O L IC E

R E A D Y

S T A Y 6 7 8 9 0 F IR E
A W A Y

N O D E L A Y
S T A T U S B Y P A S S C O M M A N D A U X
T R O U B L E

8 3 3 3 G 9 5 A .D S 4

Figure 4. Inserting the Magic Key into the Slot

■ To program the Magic Key for primary access:

1. Enter primary ACCESS CODE + STATUS + 8 + new primary ACCESS CODE.
The panel announces, [new primary access code] OK.
NOTE: You can enter your current primary access code in place of a new
primary access code if you do not want to change your code.
2. Insert the Key into the slot within 30 seconds of changing your primary access code
(see Figure 4).
3. Hold the Key in the slot until the panel announces, Memory OK.

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 NOTE: You must reprogram the Magic Key whenever you change your
primary access code.

■ To program Magic Key for temporary access:

1. Enter primary ACCESS CODE + STATUS + 7 + new temporary ACCESS CODE.
The panel announces, [new temporary access code] OK.
NOTE: You can enter your current temporary access code in place of a
new temporary access code if you do not want to change your
code.
2. Enter the number of days (00-99) you want the Key to work.
If you enter 00, the Key will work until midnight of the day the Key is programmed.
For numbers greater than 00, the Key will work until midnight of the assigned day.
3. Insert the Key into the slot within 30 seconds of changing your temporary access code
(see Figure 4).
4. Hold the Key in the slot until the panel announces, Memory OK.
NOTE: You must reprogram the Magic Key if you change the temporary
access code.

Magic Key Voice Messages

Table 6 describes voice messages you may hear when programming or using a
Magic Key.

Table 6. Magic Key Voice Messages

Message Definition

Memory OK Programming successfully completed.

Invalid, try again. Key not recognized. Repeat procedure.
Failure, good-bye. Key’s programming prevents its use at this time.
Reprogram Key or revalidate the temporary
access code.

Using the Keychain Touchpad

This section summarizes all the functions of the Keychain Touchpad. You can perform the
following functions using the Keychain Touchpad:

Arm the system

Arm the system with no alarm delay time

Disarm the system
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Activate an alarm

Turn system-controlled lights on and off. (See also "Controlling Lights (LIGHTS)" on
page 30.)

Bypass sensors indirectly. (See also “Bypassing Normally Armed Sensors
(BYPASS)” on page 28.)

■ To arm the system from a Keychain Touchpad:

1. Close all perimeter doors and windows.
2. Check to see that the panel’s READY light is on or blinking.
or– If the READY light is not on or blinking, press the STATUS button at the panel or a
touchpad to learn if there are any system problems.
The system’s voice message should provide you with the number of any sensors that
are open. After double-checking those sensors, if the READY light is still not on or
blinking, refer to "Bypassing Normally Armed Sensors (BYPASS)" on page 28. You
also should contact your security consultant to resolve the problem.
3. Press the Arm button until the light blinks.
The panel’s STAY or AWAY light turns on, and the panel and interior sirens sound
two or three beeps at the beginning of the exit delay.
NOTE: Depending on programming, a Keychain Touchpad may arm
your system to the next higher arming level or directly to level 3 NO
DELAY.
4. Exit the premises within the delay time, if you are leaving.
When the delay time expires, the panel and interior sirens sound two or three more
beeps. If you are still on the premises and want to leave, disarm and rearm the system
to prevent an accidental alarm.

■ To arm the system with no alarm delay from a Keychain

Touchpad:
1. Close all perimeter doors and windows.
2. Check to see that the READY light is on or blinking at the Panel.
3. Press the Arm button, then press the Star button and hold until the light blinks.
The Panel’s STAY or AWAY light turns on, and the Panel and interior sirens sound
arming level beeps. The NO DELAY light turns on, and the Panel and interior sirens
sound arming level beeps again.
NOTE: Disarm the system before opening a perimeter door or window, or
an accidental alarm may occur.

NOTE: Depending on programming, a Keychain Touchpad may arm

your system to the next higher arming level, or directly to level 3
NO DELAY.

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 ■ To disarm the system from a Keychain Touchpad:
1. Enter the premises through a delay door when the system is armed to level 2 or 3.
The panel and interior sirens sound a two- or three-beep sequence, with a one-second
pause between sequences. The beeping lasts for the entire delay or until you disarm
the panel. You must disarm the system before the delay time expires or an alarm will
occur.
CAUTION: Exit the premises immediately if the two- or three-beep
sequence sounds at a more rapid pace. This indicates an
alarm has occurred. Call for emergency help from a
neighbor’s phone.
2. Press the Disarm button on the Keychain Touchpad.
The AWAY or STAY light turns off, and the panel and interior sirens sound one short
beep.
NOTE: Pressing the Disarm button will not disarm the system if an alarm
was generated by simultaneously pressing the Arm and Disarm
buttons.

CAUTION: If you disarm the system before entering the premises, do

not enter the premises if you hear a two-beep continuous
sequence (1 long, 1 short). This indicates an alarm has
occurred. Call for emergency help from a neighbor’s
phone. For more information on this feature, contact your
security consultant.
3. Press the STATUS button to learn if there are any system problems.

■ To bypass sensors indirectly from a Keychain Touchpad:

1. Press the Arm button. If the panel announces, Sensor [sensor #] open and sounds a
two-beep continuous sequence (1 long, 1 short), continue to step 2.
If the panel arms successfully, you do not have to bypass any sensors.
2. Press the Arm button again.
Depending on which level you arm to, the panel’s STAY or AWAY light turns on, the
panel and interior sirens sound two or three beeps, and the panel announces, Sensor
[sensor #] bypassed.

NOTE: The indirect bypass procedure cannot be used in UL listed installa-

tions.

■ To activate an alarm from a Keychain Touchpad:

Simultaneously press the Arm and Disarm buttons until the light blinks to activate an
alarm type set by your security consultant.
The interior and exterior sirens and the panel sound the appropriate alarm. Exterior
sirens do not sound for auxiliary/medical alarms.

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 ■ To turn controlled lights on or off from a Keychain Touchpad:
Press the Light button and hold until the light blinks.
The Panel announces, On or Off. Controlled lights turn on or off, depending on the
current setting.

Checking the System Status (STATUS)

STATUS Whenever you disarm the system or experience system problems, check the system’s sta-
tus. The panel may notify you of the following conditions:

Sensors that are open or have covers off

Sensors with low batteries

Sensors that are bypassed

Condition of AC power

Condition of backup batteries

Sensor alarms that occurred during the arming period

Sensors experiencing communication failure
■ To check system status:
Press STATUS.
The panel and interior sirens sound the appropriate number of arming level beeps for
the current security level, and the panel announces the status of the system.
NOTE: If a sensor is open, the system announces the open sensor number
instead of announcing the complete system status. The status of
the system battery and AC power are announced only if there is a
failure.

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 Table 7 shows a few system status messages that may be announced.

Table 7. Status Voice Messages and Their Meanings

Voice Message Meaning

Alarm system is OFF, system battery is OK, All sensors are closed, no system problems exist,
AC power is OK. and system is in level 1.
Alarm system is OFF, sensor [sensor #] A perimeter sensor is open. Close or bypass sen-
open. sor to arm system.
Alarm system is OFF, sensor [sensor #] low A sensor has a low battery. Contact your security
battery. consultant for sensor battery replacement.
Alarm system is ON level 3, sensor [sensor All sensors are armed except for the announced
#] bypassed. sensor.
Alarm system is OFF, sensor [sensor #] trou- Sensor cover is off. Put sensor cover on, then
ble. activate the sensor. For example, on a motion sen-
sor, walk through its range of coverage.
Invalid, try again. An incorrect or incomplete command was entered
at the panel or from a touchpad.
Alarm system is OFF, sensor [sensor #] fail- A sensor isn’t working. Contact your security
ure. consultant.

Checking for Alarms

The panel saves a record of any alarms that occurred while the system was armed. Use the
following procedures to review any alarm messages stored in memory and clear the alarm
memory when you no longer need the alarm messages.

■ To hear alarms in panel memory:

Enter COMMAND + STATUS.
The panel announces, Sensor [sensor #] [alarm type] Alarm Memory. If no alarms
occurred during the arming period, the panel announces, Alarm Memory is OK.

■ To clear alarm memory:

1. Enter any ACCESS CODE + 9.
The panel and interior sirens sound one long beep and the panel announces, Sensor
test is ON.
2. Enter any ACCESS CODE + 1 to exit out of sensor test.
The panel announces, Alarm system is OFF. The alarm memory is now empty.

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 Adjusting Panel Speaker Volume
The panel has eight volume levels to choose from. Alarm sounds and alarm messages are
always at full volume.

■ To adjust panel speaker volume:

Press COMMAND and hold until the desired volume is heard.
The panel announces, Hello... hello... hello... with a steadily decreasing volume, then
returns to full volume and starts decreasing volume again.

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 S E C T I O N 5 –

MAINTAINING YOUR SYSTEM

Follow these maintenance procedures to help keep your system reliable and trouble-free.

Required System Tests

It is important that you check the system status and perform phone and sensor tests
weekly. These procedures ensure that your system is fully operational.

■ To check system status:

With all sensors in their normally secure position, press STATUS.
The panel and interior sirens sound arming level beeps, corresponding to the current
arming level. The panel announces system status, as shown in Table 8.
NOTE: If a sensor is open, the system announces only the open sensor
number. The status of the backup battery and AC power are
announced only if there is a problem.

Table 8. Voice Status Messages

Main Message Status Level

OFF —
Alarm System is ON Level 2
ON Level 3
is OK. —
System Battery
Failure † —
is OK. —
AC Power
Failure ‡ —
† See "Replacing Panel Backup Batteries" on page 41.
‡ Check if the AC power transformer is plugged in. Check the cir-
cuit breaker or fuse controlling the outlet. If you still don’t have
AC power, contact your security consultant.

■ To perform a phone test:

NOTE: Performing a phone test is only necessary if your security system is
monitored by a monitoring service.

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 Enter ACCESS CODE + 8.
The panel and interior sirens sound one long beep, and the panel announces, Phone
test is ON.
The system returns to level 1 when the phone test is complete. The panel announces,
Phone test is OK, Alarm system is OFF.
If the panel announces, Phone test failure, Alarm system is OFF, make sure the panel
is plugged into the phone jack. If a problem still exists, contact your security consult-
ant immediately.

■ To perform a sensor test:

1. Enter ACCESS CODE + 9.
The panel and interior sirens sound one long beep, and the panel announces, Sensor
test is ON. You have 15 minutes to complete the sensor test.
2. Activate each sensor, as described in Table 9.
The panel and interior sirens sound several beeps, and the panel announces, Sensor
[sensor #] OK.
3. Press STATUS when you think all sensors have been tested.
The panel announces, All sensors test OK. If all sensors have not been tested, the
panel announces a list of all untested sensors. Test all untested sensors.
4. If you need more time to complete the sensor test, enter ACCESS CODE + 9.
This gives you 15 minutes to complete the sensor test, and you don’t have to retest
any sensors.
5. Enter ACCESS CODE + 1 to exit the sensor test at any time.
or– The panel goes to level 1 after 15 minutes in sensor test, if you do not exit first.
The panel announces, Alarm system is OFF.
NOTE: Performing a sensor test also clears the panel’s alarm history (see
“Checking for Alarms” on page 36).

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 Table 9. How to Activate Sensors During Sensor Test

Sensor ‡ Action

Open the secured door or window, and reclose it

Door/Window
after it beeps.
Apply ice or freeze spray to the sensor for about 45
Freeze
seconds. Do not let the sensor get wet.
Glass Guard †
Avoid sensor’s view for 5 minutes, then enter its
Motion Sensor
view.
Emergency But- Press and hold the appropriate emergency but-
tons on Touchpads ton(s) for at least 3 seconds. Test all three emer-
and Panel gency buttons (POLICE, FIRE, AUXILIARY).
Rub your hands together until warm, then place
Rate-of-Rise
one hand on the sensor for 30 seconds.
Shock †
Press and hold the test button until the system
Smoke
sounds transmission beeps.
Water-Resistant Press the button on the sensor.
Pendant Panic
Sensor
† You cannot test this sensor. Your security consultant should test the sensor
periodically.
‡ Your security consultant can explain how to test any additional sensors used
with your system.

Replacing Panel Backup Batteries

Your panel uses six NiCd or alkaline backup batteries in case of an AC power failure. The
actual length of time the panel will operate on backup batteries depends on your backup
power time setting, the type of batteries used, and the condition of the batteries. The
default setting for backup power is 5 hours and may be changed by your security consult-
ant.
Test your backup batteries weekly by checking the system status, as described in the sec-
tion "Required System Tests" on page 39. If the panel announces, System battery failure
when you check system status, replace your batteries.

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 CAUTION: The panel may be damaged if the wrong batteries are
installed. Make sure the batteries are all the same type
and part number.

NOTE: Use only the following batteries:

Alkaline: Eveready E91, Duracell MN1500, Panasonic AM3X
NiCd: Panasonic P-70 AAS or P-60AA, Sanyo N-600-AA

■ To replace the panel’s backup batteries:

1. Enter ACCESS CODE + 1 to disarm the system to level 1. An alarm will occur if you
do not disarm the system.
2. Loosen the two screws on the bottom of the panel until you are able to slide the door
down and out (see Figure 5). Two full turns should be enough to allow you to remove
the battery door without removing the screws completely.

POWER 1 2 3 4 5 

READY
STAY 6 7 8 9 0 
AWAY
NO DELAY 
 

TROUBLE

NICAD ALKALINE USE ONLY BATTERY CAPACITY FOR

BATTERY DOOR SCREWS

Figure 5. Loosen the two battery door screws

3. Check the battery type installed (NiCd or alkaline). You must use the same battery
type that is currently installed (see Figure 6).

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 CAUTION: To avoid the risk of personal injury, equipment damage,
and battery failure, only install the battery type that the
tab indicates.

POWER 1 2 3 4 5 P O L IC E

READY
STAY 6 7 8 9 0 F IR E
AWAY
NO DELAY S T A T U S B Y P A S S C O M M A N D A U X IL IA R Y
TROUBLE

NiCd
ALKALINE 8333G48A.DS4

Figure 6. Tab Indicates Battery Type Installed

4. Remove the batteries from the battery bucket.

5. Insert appropriate new batteries in the order and direction shown in Figure 7.

3 +
2 +
1 +

4
5

6 8333G28C.DS4

Figure 7. Battery Polarity and Order of Installation

6. Replace the battery door on the panel.

7. Wait 30 seconds, then press STATUS.
The panel should announce, Alarm system is OFF, system battery is OK, AC power
is OK. If the panel announces, Alarm system is OFF, system battery failure, check the

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 battery installation. If the batteries are installed correctly, contact your security con-
sultant.
NOTE: If NiCd batteries are not fully charged, it may take up to 24 hours
for the system to fully recharge the batteries and clear the low
battery warning. During this time, the system is fully operational
unless an AC power failure occurs.

Replacing Smoke Sensor Batteries

The Smoke Sensor has two 9-volt batteries. Use only Eveready Alkaline Energizer® 522,
Duracell MN 1604, or Ultralife® U 9VL Lithium 9-volt batteries. Replace the batteries in
Smoke Sensors once a year.

■ To replace the batteries in a Smoke Sensor:

1. Remove the sensor from its base by turning the sensor counterclockwise until the line
on the sensor aligns with the line on the base. Then, pull the sensor off the base.
2. Pull the batteries out of their compartments, and disconnect the batteries from the bat-
tery clips.
3. Connect the new batteries to the battery clips, and push the batteries into their com-
partments.
4. To attach the sensor to the base, put the sensor on the base, then align the line on the
sensor with the line on the base. Turn the sensor clockwise until the sensor locks on
the base (about 1/4 turn).
5. Perform a sensor test on the Smoke Sensor to verify that the batteries are okay. See
"Required System Tests" on page 39 to perform a sensor test.

Replacing Other Sensor Batteries

Although you can replace the batteries in the panel and in the Smoke Sensor, you must
contact your security consultant to replace the batteries in all other sensors and touchpads.
These devices use lithium batteries not available in retail stores.

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 S E C T I O N 6 –

TROUBLESHOOTING YOUR SYSTEM

Table 10 provides basic troubleshooting information.

Table 10. Troubleshooting Your System

Problem Solution

Access Code
Cannot remember access code. Contact your security consultant.
Arming/Disarming
System won’t arm. • If arming to level 2, make sure all monitored perimeter
doors and windows are closed.
• If arming to level 3, make sure all perimeter and inte-
rior sensors are closed.
• Press STATUS for a voice message of the problem.
• If system still won’t arm, contact your security consult-
ant.
Batteries
Panel announces, System Replace panel backup batteries as described in “Replac-
battery failure. ing Panel Backup Batteries” on page 41.

Panel announces, Sensor See “Replacing Smoke Sensor Batteries” on page 44 for
[sensor #] low battery. the procedure to replace your own smoke sensor batter-
ies, or contact your security consultant to have your other
sensor batteries replaced.
Bypass
Panel announces, Invalid, try You are trying to bypass a 24-hour sensor that cannot be
again when you attempt to bypassed or a sensor that is not active in the current secu-
bypass a sensor. rity level. You don’t need to bypass this sensor.
System cancels sensor bypass Arm to the desired level before you try bypassing a sen-
when you try to arm to level 2 or sor.
3.
False Alarm
Alarm is being sent. Enter ACCESS CODE + 1 to cancel the alarm. This com-
mand bypasses the alarm if done within 8 to 20 seconds.

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 Table 10. Troubleshooting Your System

Problem Solution

Magic Key
Temporary Access Magic Key Use has expired. Reprogram Magic Key.
does not disarm system.
Lights
Light using X-10 Lamp Module Check light bulbs.
doesn’t work. Check that light switch on lamp is turned ON.
Make sure lamp is plugged into an X-10 Lamp Module.
Make sure the lamp is plugged into a nonswitched outlet.
If light control still doesn’t work, contact your security
consultant.
Panel
All panel lights blink. The system is in programming mode.
Trouble beeps sound. Contact your security consultant.

All panel lights are on steady. The system’s memory is clear. Contact your security con-
Trouble beeps sound. sultant.
Power
Panel announces, AC Power Check to see if AC transformer is plugged into an outlet.
Failure. If it is, check circuit breaker or fuse that controls that out-
let. If there is still an AC power failure, contact your
security consultant.
Sensor
Panel announces, Sensor Put the sensor’s cover on, if it is off. Activate the sensor.
[sensor #] Trouble.

Panel announces, Sensor The sensor is not communicating with the panel. Contact
[sensor #] Failure. your security consultant.

Panel announces, Sensor See “Replacing Smoke Sensor Batteries” on page 44 for
[sensor #] low battery. the procedure to replace your own smoke sensor batter-
ies, or contact your security consultant to have other sen-
sor batteries replaced.

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 Table 10. Troubleshooting Your System

Problem Solution

Smoke Sensor
Beeps once every minute. Batteries are low. Replace the smoke sensor batteries.
Telephone
Telephone doesn’t work. Disconnect panel from phone jack. If the telephone
works, contact your security consultant. If telephone still
doesn’t work, the system is OK; contact your telephone
company.
Trouble Beeps (see also Panel)
Six beeps occur every minute. Press STATUS for a voice message of the problem. This
disables the trouble beeps until the panel calls in its daily
report. Contact your security consultant.
Wireless Interior Siren (WIS)
Beeps once every minute Battery is low. Replace the WIS battery.

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Technical
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 S E C T I O N 7 –

PLANNING FOR EMERGENCIES

To protect yourself and others on the premises, create a map of the premises. Develop a
plan for various emergencies, and practice your emergency plans. Figure 8 is an example
of a floor plan. Draw a floor plan of your premises in Figure 9. Include the location of all
system components. Be sure to show exits from each room (two exits per room are recom-
mended).
Periodically discuss emergency procedures that include the following points:

Understanding how to use the security system.

Knowing the normal state of the doors and windows of the premises, either open,
closed or locked.

Using alternate escape routes if closed doors feel hot to the touch.

Crawling and holding breath.

Escaping fast! (Do not stop to pack.)

Meeting at a designated outdoor location.

Conducting periodic rehearsals.

Emphasizing that no one should return to the premises if there is a fire.

Emphasizing that no one should enter the premises if they hear siren sounds.
CAUTION: If you arrive at the premises and hear sirens, DO NOT
ENTER the premises. Call for emergency assistance from a
neighbor’s phone.

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 A smoke detector should

Hall
Bedroom Bedroom be located on each level.

Living Dining

Hall
Bedroom Bedroom
Room Room Living
Room x
Recreation
Basement Room
Basement

Dining Kitchen Bedroom Bedroom Smoke detectors should

Room H
be located between the
Hall sleeping area and the rest
Living of the family living unit.
Room Bedroom

Dining
Kitchen Bedroom
Room In family living units with more
TV H
than one sleeping area, locate a
Room smoke detector at each area.
Living
Room Bedroom

Bedroom

NOTE: Ceiling-mounted smoke detectors should be located in the center of the room
or hall, or not less than 4 inches from the wall. When the detector is mounted
on the wall, the top of the detector should be 4 to 12 inches from the ceiling.

NOTE: Do not install smoke detectors where normal ambient temperatures are above
100°F or below 40°F. Also, do not locate detectors in front of AC/ Heat
registers or other locations where normal air circulation will keep smoke
from entering the detector.

NOTE: Additional information on household fire warning is available at nominal

cost from: The National Fire Protection Association, Batterymarch Park,
Quincy, MA 02269. Request Standard No. NFPA74.

Required smoke detector

H Heat detector
x Indicates smoke detector is optional if door is not provided between
basement and recreation rooms.
8557144a

Figure 8. Floor Plan Example

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 Floor Plan
Use the space provided (Figure 9) to draw your floor plan and indicate where all system
components and sensors are located.

Figure 9. Draw a Floor Plan of the Premises

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Technical
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 A PP E N D I X A –

ALARM SYSTEM NOTICE

Alarm System Limitations
Not even the most advanced alarm system can guarantee protection against burglary, fire,
or environmental problems. All alarm systems are subject to possible compromise or fail-
ure-to-warn for a variety of reasons.

If sirens are not placed within hearing range of persons sleeping or in remote parts of
the premises, or if they are placed behind doors or other obstacles.

If intruders gain access through unprotected points of entry or areas where sensors
have been bypassed.

If intruders have the technical means of bypassing, jamming, or disconnecting all or
part of the system.

If power to sensors is disconnected or inadequate.

If freeze, flood, or any environmental sensors are not located in areas where the
appropriate condition can be detected.

If smoke does not reach a Smoke Sensor. For example, Smoke Sensors cannot detect
smoke in chimneys, walls, roofs, or smoke blocked by a closed door. Sensors may not
detect smoke on other levels of the building. Sensors may not warn in time when fires
are caused by smoking in bed, explosions, improper storage of flammables, over-
loaded electrical circuits, or other hazardous conditions.

If telephone lines are out of service. Telephone lines are also vulnerable to compro-
mise by any of several means.
Inadequate maintenance is the most common cause of alarm failure. Therefore, test your
system at least once per week to be sure sensors, sirens, and phone communications are all
working correctly.
Although having an alarm system may make you eligible for reduced insurance premiums,
the system is no substitute for insurance.

WARNING: Security devices cannot compensate you for loss of

life or property.

Service
If you have any questions about your system or if you ever need service, please contact
your security consultant.
Company Name______________________________
Phone Number_______________________________
Address____________________________________

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Technical
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 GLOSSARY

access code
A four-digit number that you must enter to control the security system.
alarm
A Panel condition that occurs when a sensor is tripped, if the sensor is active in the current
arming level that the system is set to.
arm
To turn on intrusion detection. When arming to level 2, perimeter sensors, such as door/
window sensors, are monitored. When arming to level 3, all sensors, including interior
sensors such as motion sensors, are monitored. See also disarm.
auxiliary/medical alarm
Activated by pressing the AUXILIARY/MEDICAL buttons. Turns on interior sirens only and
sends an alarm to your monitoring service.
bypass
Have the system ignore selected sensors while the system is armed. For example, to open
a monitored door while the system is armed to level 2, bypass the door’s sensor. You can-
not bypass 24-hour fire sensors.
central monitoring station
See monitoring service.
delay
The time you have to enter the premises and disarm the system before an alarm occurs, or
the time you have to exit the premises after arming the system before an alarm occurs.
disarm
To turn off intrusion detection (level 1). Only the 24-hour sensors remain on.
fire alarm
Activated by a smoke, heat, or fire pull sensor or the FIRE buttons. Turns on interior and
exterior sirens and sends an alarm to your monitoring service.
interior sensors
Sensors that monitor the interior of the premises for intruders. Examples of interior sen-
sors: sound sensors, motion sensors, and door/window sensors on interior doors.
intrusion alarm
An alarm that is caused by activating a perimeter or interior sensor. For example, if the
system is armed to level 3 and a motion sensor detects motion, an alarm occurs.
intrusion detection
Monitoring provided by perimeter and/or interior sensors. Intrusion detection does not
include 24-hour sensors.

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 Keychain Touchpad
Miniature two- or four-button wireless touchpads that control basic system functions nor-
mally performed from the Panel or a wireless touchpad. The built-in light blinks when the
Keychain Touchpad has transmitted a signal.
Magic Key
A dime-sized programmable disk. You use the Panel to program the Magic Key for pri-
mary or temporary access privileges. Once programmed, you can control the system with-
out entering codes or pressing buttons on the Panel.
monitoring service
The service your system calls to report various system conditions. The monitoring service
dispatches the appropriate authorities in an emergency and provides some system pro-
gramming services.
perimeter sensors
The sensors that monitor exterior doors and windows. Perimeter sensors include door/win-
dow and shock sensors.
police alarm
Activated by perimeter or interior sensors or the POLICE button. Turns on interior and
exterior sirens and calls your monitoring service.
silent duress alarm
Activated by entering the duress code. No sirens are turned on, but the monitoring service
is notified of the alarm.
silent duress code
A four-digit code that can be used to disarm the system in an emergency while it sends a
silent alarm to the monitoring service.
24-hour sensors
Sensors that monitor the interior of the premises for threats that are not caused by intrud-
ers. Examples of 24-hour sensors: heat sensors, freeze sensors, and smoke sensors.

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 INDEX

A with No Delay – 27
with sensor bypass – 28
AC power
arming level beeps – 13
see power
AUXILIARY button – 24
access code
defined – 15 auxiliary/medical alarm
if you forget – 15, 45 activating
primary – 15 using COMMAND button – 24
secondary – 16 using Handheld Touchpad – 23
temporary – 16 using Panel – 23, 24
troubleshooting – 45 description of – 22, 23
sound – 12
accidental alarm
see alarm, turning off AWAY
button – 20
alarm
indicator light – 11
activating – 24
auxiliary/medical
see auxiliary/medical alarm
checking for – 35 B
clearing memory – 36 battery
fire failure – 39, 45
see fire alarm installing/replacing
light response – 30 backup batteries – 41
police in other sensors – 44
see police alarm in smoke sensors – 44, 47
preventing – 17, 27, 28 troubleshooting – 45
sounds – 12 types
system limitations – 53 lithium – 44
turning off – 20, 24, 45 type indicator – 43
arm using the right type – 42
defined – 20 9-volt – 44
security levels – 18 beeps – 13, 47
sensors active bypass
in level 1 (24-hr) – 18 direct
in level 2 – 18 defined – 28
in level 3 – 18 performing – 29
troubleshooting – 45 indirect
unable to – 45 defined – 28
using COMMAND button – 21, 33 performing – 28
using Handheld Touchpad – 21 removing – 28
using Keychain Touchpad – 21, 33 removing – 28
using Magic Key – 22 all – 29
using Panel – 21, 33 single – 29

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 troubleshooting – 45 E
BYPASS button – 28
emergency
alarm
see alarm
C planning for – 49, 50
changing entering/exiting the premises – 17
primary access code – 15 entry delay beeps – 13
see also battery, installing/replacing
escape plan
temporary access code – 16
see floor plan
checking
extended delay – 17
for alarms
see alarm, checking for
system status – 35, 39
chime – 13, 29
F
CHIME button – 29 failure
battery – 39
code
power – 39
see access code
see also silent duress alarm, activating false alarm
turning off – 45
COMMAND
button – 21, 24 fire alarm
activating
COMMAND button
using Panel – 23, 24
arming to level 2 – 33
description of – 22, 23
arming to level 3 – 33
placement – 50, 51, 53
turning lights on/off – 30
sound – 12
Control Panel, see Panel
FIRE button
description of – 24
floor plan – 50, 51
D
delay – 17
direct bypass H
see bypass, direct
Handheld Touchpad – 24
disarm
defined – 18
sensors active – 18 I
to level 1 – 18
troubleshooting – 45 indicator lights – 11, 46
using Handheld Touchpad – 18 indirect bypass
using Keychain Touchpad – 19 see bypass, indirect
using Magic Key – 19 installing batteries
using Panel – 18 see battery, installing/replacing
duress alarm
see silent duress alarm
duress code K
see silent duress alarm key
see Magic Key

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 Keychain Touchpad – 33 voice messages
activating an alarm using – 24, 34 Failure, good-bye – 32
arming Invalid, try again – 32
with no alarm delay time – 33 Memory OK – 32
with No Delay – 27 when to reprogram – 32
arming using – 21 maintaining system – 39
bypassing sensors indirectly using – 28, 34 messages
disarming using – 19, 34 see voice messages
list of functions – 32
monitoring service – 8, 23, 25
turning lights on/off – 30, 35

L N
No Delay
lamp modules
button – 27
see X-10 Lamp Module
defined – 27
level 1 indicator light – 11
defined – 18
disarming to – 18, 19
sensors active in – 18
O
level 2
arming to – 21, 33 OFF button – 18
defined – 20
sensors active in – 18
level 3
P
arming to – 21, 33 Panel
defined – 20 alarm sounds – 12
sensors active in – 18 beeps – 13
lights functions – 8
see also indicator lights indicator lights – 11
table of – 11 operation – 15, 27
troubleshooting – 46 testing status – 39
turning on/off troubleshooting – 46
using Handheld Touchpad – 30 voice messages
using Keychain Touchpad – 30, 35 description of – 14
using Panel – 30 see also voice messages
volume control – 37
phone
M test – 39
troubleshooting – 47, 53
Magic Key
arming to level 2 – 22 police alarm
arming to level 3 – 22 activating
disarming using – 19 using Handheld Touchpad – 23, 24
programming using Keychain Touchpad – 23, 24, 34
for primary access – 31 using Panel – 23, 24
for temporary access – 32 description of – 22, 23
troubleshooting – 46 sound – 12

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 POLICE button status – 35
description of – 24 test – 40
power troubleshooting – 46, 47
failure – 39 wireless – 8
see also battery 24-hour – 18, 20, 24
troubleshooting – 46 silent duress alarm
POWER indicator lights – 11 activating
premises using Handheld Touchpad – 25
entering/exiting – 17 using Panel – 23
floor plan – 51 defined – 25
description of – 22
primary access
turning off – 25
code
changing – 15 siren
if you forget – 15 description of – 9
defined – 15 see also alarm
using Magic Key – 31 sounds – 12
Wireless Interior Siren
problems
troubleshooting – 47
see troubleshooting
smoke sensor – 44
protest beeps – 13
sounds
alarm – 12
auxiliary/medical alarm – 12
R fire alarm – 12
READY indicator light – 11 police alarm – 12
replacing batteries siren – 12
see battery, installing/replacing speaker volume – 37
see also voice messages
standard delay – 17
S status
secondary access alarm memory – 36
code beeps – 13
adding – 16 checking – 35
changing – 16 checking after disarming – 18
defined – 16 checking system – 39
sensor of alarm memory – 35
alarm memory – 36 of backup batteries – 35
batteries – 44 of sensor batteries – 35
bypass – 28 of system – 35, 39
bypassing – 35 voice messages – 36
cover off – 35 STATUS button – 39
how to activate – 41 STAY
low battery – 35 button – 20
number indicator light – 11
AUXILIARY button – 24
supervised – 5
FIRE button – 24
POLICE button – 24 system
open – 35 beeps – 13
communication – 11

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 components – 5 defined – 14
maintaining – 39 for Magic Key – 32
status beeps – 13 for system status – 36, 39
testing status – 39 volume control – 37
system battery volume control – 37
see battery

W
T wireless
temporary access defined – 5
code sensors, defined – 8
defined – 16 touchpad – 9
disabling – 16 Wireless Interior Siren
using with Magic Key – 32 see siren, Wireless Interior Siren
test
phone – 39
sensor – 40 X
system status – 39
X-10 Lamp Module
touchpad defined – 30
handheld panel control – 30
see handheld Touchpad see also lights
touchpad, Keychain user control – 30
see Keychain Touchpad
TROUBLE
indicator light – 11 NUMERICS
trouble beeps – 13 24-hour sensors
see also beeps see sensor, 24-hour
troubleshooting
access code – 45
arming – 45
battery – 45
bypass – 45
disarming – 45
indicator lights – 11
Magic Key – 46
phone – 47
power – 11, 46
sensors – 46, 47
system – 45
turning off sensors
see bypass

V
voice messages
alarm memory – 36

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