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Steps and Variations

The document outlines different factors that may influence how total quality management (TQM) is implemented in an organization, including organization size, type, culture, and available skills and resources. It then provides general steps and several possible approaches for implementing TQM, with each approach breaking the process into multiple sequenced steps. Organizations are advised to design a TQM program that fits their unique situation by determining their own customized steps.

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SASIKUMAR
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38 views8 pages

Steps and Variations

The document outlines different factors that may influence how total quality management (TQM) is implemented in an organization, including organization size, type, culture, and available skills and resources. It then provides general steps and several possible approaches for implementing TQM, with each approach breaking the process into multiple sequenced steps. Organizations are advised to design a TQM program that fits their unique situation by determining their own customized steps.

Uploaded by

SASIKUMAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Steps and

Variations
Implementing TQM
Factors Which May Influence

• Organisation Size • Resources Available


• Organisation Type • Main Activities
• Organisation Culture • Skills and Expertise

There are many different ways TQM can be


implemented. Design the programme to fit
your particular situation.
General Steps

!Recognition & Awareness


!Top Level Commitment
!Planning
!Action
!Evaluation & Feedback
Possible Approaches
!Planning
!Briefing
!Training
!Group Establishment
!Group Scheduling / Meeting
!Project/Problem Identification & Allocation
!Achievement/Effectiveness Measures
!Programme Adjustment
Possible Approaches
!Gaining Top Commitment
!Setting Up Structure
!Planning Implementation
!Getting Right Attitude
!Committing Resources
!Programme Introduction
!Programme Evaluation
!Review
Possible Approaches

!Recognition - Costs
- Attitudes
- Requirements
!Top Commitment
!Strategy Development - Requirements
- Mission/Objectives
- Focus
Possible Approaches
!Action Planning - Management Structure
- Design of Training
Programmes
- Implementation Timetables
!Operating Elements - Briefing & Introduction
- Training
- Implementation
- Review & Feedback
Determine Your Own Steps

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