ASSIGNMENT 03 CUSTOMER-DRIVEN MARKETING STRATEGY
CREATING VALUE FOR TARGET CUSTOMERS
5 MARKS
NAMES & REG NO
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In this review exercise, you need to demonstrate your understanding of the different consumer
segmentation bases. Listed below is a number of firms and how they approach segmentation.
You need to identify what type of segmentation base that the firm is using (see list of
segmentation bases at the bottom).
Note: Sometimes more than one segmentation base in combination (that is, hybrid segmentation)
has been used.
ACTIVITY/TASK
1. A bank that markets home loans to young married people and financial planning services
to retired people.
2. A mobile phone company that targets people who frequently holiday in remote parts of
the world.
3. A gourmet cheese company that targets people buying cheese platters for a dinner party
or function.
4. Computer software firm that is most interested in households with a high level of
software purchases.
5. Prestige car manufacturers who highlight the status associated with owning one of their
vehicles.
6. Smart phone manufacturers targeting those consumers who are interested in purchasing
their first smart phone in the future
7. A book publisher that specializes in children’s books
8. A home-delivered water company advertising in a ‘health’ magazine
9. A travel package tour operator targeting retired people who want educational travel
experiences.
Choose from the following segmentation bases:
A= Geographic
B = Behavioral
D = Demographic
E = Psychographic
QUESTIONS
Identify the type of segmentation base being used by each firm.
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ASSIGNMENT 03 CUSTOMER-DRIVEN MARKETING STRATEGY
CREATING VALUE FOR TARGET CUSTOMERS
5 MARKS
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Are there any examples above where the approach used could be classified as more than
one of the segmentation base options?
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A number of the firms use hybrid segmentation, what would be the advantages of this
approach?
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Do you think there is one best segmentation base that most firms should utilize? Why?
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